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HomeMy WebLinkAbout3/2/2022 Item 2, Goode Human Relations Commission CorrespondenceAgenda City of San Luis Obispo, Council Memorandum Date: March 1, 2022 TO: Human Relations Commission FROM: Owen Goode, Assistant Planner VIA: Michael Codron, Community Development Director SUBJECT: Item # 2 – Mid-Year Reports Staff received the following additional Mid-Year Reports that are necessary for review. Additionally, staff would like to apologize for an error in the previous reports provided. Due to a corruption error in some of the fillable pdf reports, the LTC Ombudsman Mid-Year Report was duplicated several times. Reports that were replaced by the duplication are also included in this attachment. Thank you. Human Relations Commission Grants-In-Aid Program MID-YEAR REPORT Organization: Program: Administrator’s Report: (A brief synopsis of the activities of the reporting period, including a statement of the activities, service or programs provided as described in Exhibit B (your grant application) using the Grants-In-Aid provided, and any changes that have occurred during the reporting period.) Statistical Report: (This section should include the number of clients served, their cities of origin, the nature of services provided, as well as any other statistics which are kept by the agency. The total number of clients served also should be broken down by the type of service received.) Due: January 31 Through the funded project, SLO Noor was able to maintain full-time availability of its medical, dental, and vision clinics by employing two 0.75 FTE Medical Assistants needed to support volunteer providers and translate for Spanish-speaking patients. Because SLO Noor could adequately support its volunteer providers, clinical programs were able to adjust to conditions surrounding the COVID-19 pandemic, collaborating with new volunteer providers to develop the following health and support services better serving an uninsured and primarily low-income patient base: mental health screenings and counseling services, COVID-19 vaccine health education and administration clinics, and expanded nutrition counseling/lifestyle consultations/close-monitoring services for patients with high-risk chronic conditions, such as uncontrolled type-2 diabetes and hypertension. Funding secured 19,567 diagnostics services (5,087 of which were provided to SLO City residents), which enabled SLO Noor Health Clinics to deliver accurate diagnoses and appropriate treatment as well as applicable and necessary health education regarding chronic conditions and risks related to COVID-19 in an effort to reduce the spread of disease and the risk of hospitalization. As the community continues to navigate the evolving environment, SLO Noor Health Clinics will expand the capacity and availability of its clinics and its program services with the support of organizations like the SLO City HRC GIA Program. Together, the SLO Noor Foundation and its partners can create a safety-net for uninsured and low-income community members, providing the diagnostics, treatment, and education necessary to prevent health emergencies, to form healthy lifestyles, and to build toward independence during a period of ongoing change and uncertainty. Over the 2021 CY, SLO Noor Health Clinics served 1,291 total patients over 3,714 encounters and 19,567 diagnostics services, a 36% increase in clinical capacity from 2020. Funding through the SLO City HRC GIA Program allowed SLO Noor Health Clinics to serve 336 patients over 791 encounters and 5,087 diagnostics services during the 2021 CY. During the first half of the 2021-22 FY, 179 patients based in San Luis Obispo in the first half of the 2021-22 FY were served over 394 encounters and 2,617 diagnostics, meeting 64% of its unique patient goal of 280 unique patients, 54% of its patient encounter goal of 725 encounters, and 419% of its diagnostics service goal of 625 diagnostics services. SLO Noor Health Clinics are currently on track or exceeding projected outcomes for the funded project; with regards to its diagnostics services goal, SLO Noor has been enabled to provide a greater amount of diagnostics services and track the delivery of these services with greater accuracy through a renewed partnership with local diagnostics facilities, leading to the rapid increase in service delivery. SLO Noor Health Clinics will continue conducting project activities as originally described in the project proposal with any changes in activities or deliverables being reported to the SLO City HRC GIA Program prior to execution during the second half of the grant cycle. SLO Noor Foundation Preventive Care Program and Free Health and Support Service Project Financial report: (A financial statement detailing how the City’s grant money has been expended.) Name Title Phone 02/04/2022 dparro@slonoorfoundation.org Signature Date E-mail Please limit to no more than 2 pages. Once signed, please scan and e-mail to housing@slocity.org and mail a hard copy to: City of San Luis Obispo, Attn: Cara Vereschagin, 919 Palm St., San Luis Obispo, CA 93401. David Parro Executive Director (805) 439-1797 Human Relations Commission Grants-In-Aid Program MID-YEAR REPORT Due: February 28, 2022 Organization: San Luis Obispo Legal Assistance Foundation (SLOLAF) Program: Senior Legal Services Project (SLSP) Administrator’s Report: (A brief synopsis of the activities of the reporting period, including a statement of the activities, service or programs provided as described in Exhibit B (your grant application) using the Grants-In-Aid provided, and any changes that have occurred during the reporting period. If operations have changed due to COVID-19, please disclose briefly here.) Senior Legal Services Project (“SLSP”) continues to provide legal advice, representation and community outreach to seniors throughout the City and County of San Luis Obispo (“SLO”). SLSP’s primary areas of assistance are government benefits, creditor issues, and planning for incapacity (simple wills, powers of attorney for finances and advance health care directives). SLSP actively prioritizes seniors who are in greatest economic or social need and are at risk of losing safety, housing, and independence. Pre-pandemic, SLOLAF’s staff and volunteer attorneys would see clients by appointment in our SLO office, as well as in senior centers/retirement homes around the County. We would also make house calls and visit institutionalized and hospitalized clients when necessary. Lasting longer than expected, the pandemic has added a layer of complication to our work, as legal work is typically performed in-person. In March 2020, SLOLAF moved to a telephone model of providing services, adding Zoom capabilities later in the year for clients with computer access. We have continued with these options into FY20-22, as well as opening our office again for in- person appointments. We note, however, that only 25-30% of our client appointments are being handled in-person at this time. Though telephone/Zoom is not our preferred mode of providing services, it is working as well as can be expected, and is protecting the health of our staff, volunteers and clients who prefer to remain in a remote environment. When this grant application was written, we had high hopes that we would be out of a pandemic situation much earlier than has transpired. We believe the pandemic continues to significantly affect the number of clients we are serving. In the past, SLOLAF has been very active in the senior community, with information posted at all of the senior centers, participating in senior fairs, and performing outreach sessions for seniors at a variety of locations. Though senior centers have started opening, we still have little access to retirement homes due to the pandemic, and we are simply not reaching the number of seniors we usually do. We are working on putting together education opportunities that can be viewed remotely, but client access to those depends on their access to technology. Many of our clients are low income and do not have this access. In addition, it seems that many seniors are simply delaying on using the services we offer. Our client numbers, accordingly, are down from what was expected for July-December 2021. Statistical Report: (This section should include the number of clients served, their cities of origin, the nature of services provided, as well as any other statistics which are kept by the agency. The total number of clients served also should be broken down by the type of service received.) Between July and December 2021, SLSP provided direct legal assistance to 61 clients who reside in SLO County, 18 of whom were residents of SLO (about 30% of SLSP’s total caseload). Of the 61 clients, 13% were between the ages of 60 and 64; 48% were between the ages of 65 and 74; 29% were between the ages of 75 and 84; 10% were 85 years old or older. 85% of our clients were female and 15% were male, a big uptick in the percentage of female clients. Three clients, all male, were veterans. 84% of our clients identified as being Caucasian (white), 16% identified as Hispanic or other races. In the last six months, SLSP provided 665 hours of client service, including advice, consultation and/or representation to clients with the following legal issues: Powers of Attorney/Advance Health Care Directives/Simple Wills: 27 clients Bankruptcy/Debt Collection/Consumer Finance: 14 clients Government Benefits/Income Maintenance: 14 clients Other legal matters: 6 clients Financial report: (A financial statement detailing how the City’s grant money has been expended or plan to be expended.) The check for the City’s grant of $5,000 was received in November 2021. SLOLAF’s bookkeeper tracks the revenue and expenses for our various programs individually. Project funds are used to pay wages, payroll taxes and staff benefits, allocated by time spent on SLSP versus other programs. General operating expenses such as postage, office supplies, internet and telephone, bookkeeping, audit expenses, staff training and travel, and insurance premiums are allocated based on percentage of time spent on SLSP. When this grant application was written, we anticipated receiving funding from Area Agency on Aging (AAA) as we have for many years. Due to a variety of factors, SLOLAF has chosen to not continue with AAA funding, so the City of SLO grant is no longer providing matching funds for the AAA grant. In FY21-22, SLSP will be underfunded from grants and will have that shortfall made up with fundraising income from SLOLAF as an organization until other funding is identified. Donna Jones Executive Director (805) 548-0796 Name Title Phone 2/25/2022 donna@slolaf.org Signature Date E-mail Human Relations Commission Grants-In-Aid Program MID-YEAR REPORT Due: January 31st Organization: Program: Administrator’s Report:(A brief synopsis of the activities of the reporting period, including a statement of the activities, service or programs provided as described in Exhibit B (your grant application) using the Grants-In-Aid provided, and any changes that have occurred during the reporting period.) Statistical Report:(This section should include the number of clients served, their cities of origin, the nature of services provided, as well as any other statistics which are kept by the agency. The total number of clients served also should be broken down by the type of service received.) Due: January 31stDue: January 31 HomeShareSLO: a few adjustments to the program as a result of interest from Smart Share's social service partners and in response to COVID challenges have meant "wheel spinning" during the period: Reduced entry requirements unsuccessful: The program reduced entry requirements for home seekers, intaking a record 44 seeker clients during the 6 months. At the same time, with COVID health concerns, only a handful of home providers signed up and stayed in the program. The program generally always has more clients seeking houses than home providers, at a ratio of 1 provider to every 3 or 4 seeking housing, typically. However, as of December, the ratio was up to more than 10 seeking for every provider. At that point, program staff stopped intaking new seekers and now focuses on home provider outreach exclusively. COVID protocols and lack of in person outreach meetings has limited ability to do informational events effectively and grow the home provider pool & task exchange matches take more time. Staffing disruptions: Oh, woes of the times... During this period, all three Smart Share staff positions have changed over, with two staff persons leaving the agency and one staff person changing positions. Hiring and training of new staff pulls resources from other activities. ADU SLO: There has been a high level of interest, but moving interest to housing units has been tough. The HomeShareSLO program has operated as usual plus new task exchange, with 7 matches made countywide and 3 in the City. The seeker imbalance has meant that much funding has been spent on home seeker intakes for seekers that the program does not have providers for. Also, staff finds that if home seeker acceptance criteria goes down (e.g. no income requirements/ no credit mim.) that home providers are less interested in the program. Seeker screening requirements are of high value to prospective home providers. As of the end of 2021, matched client portfolio stood at 26 matches serving 51 clients; direct program benefits to matched clients totaled $1,473,600 ADU SLO: There has been a high level of interest in the program, with 70 phone and email inquiries from homeowners interested, with the highest concentration of interest in the City. Staff completed 9 home ADU visits during the half year period in the City. While interest is high, design/permitting/construction is daunting, and the targeted low income homeowners, often seniors, often quit. (The process is more amenable to moderate income homeowners who have the pre-development funding of uncertain amount to get to the point of obtaining a building permit.) Smart Share aims to serve low-income residents, so BOD now considering how to proceed. Financial report:(A financial statement detailing how the City’s grant money has been expended.) Name Title Phone ___________________________ Signature Date E-mail Please limit to no more than 2 pages.Once signed, please scan and e-mail to @slocity.org and mail a hard copy to: City of San Luis Obispo, Attn:, 9 Palm St. San Luis Obispo, CA 93401. 31st Due: January Human Relations Commission Grants-In-Aid Program MID-YEAR REPORT Organization: Program: Transitions-Mental Health Association Central Coast Hotline Administrator’s Report: (A brief synopsis of the activities of the reporting period, including a statement of the activities, service or programs provided as described in Exhibit B (your grant application) using the Grants-In-Aid provided, and any changes that have occurred during the reporting period.) Central Coast Hotline is a 24-hour, free and confidential call center serving the entire county of San Luis Obispo since 1970. In the last two years, the Hotline has received over 10,000 calls. This caps a steady rise in our community’s reliance on the service—the only local crisis line available. In response to this increased need and the unique emotional challenges the COVID -19 pandemic creates, the program has recently offered two new services. The first is texting capability, currently offered four hours a day Monday – Friday. It is our hope that by providing a texting alternative, more of our young people will access the Hotline in times of crisis and stress. The second service is a Brief Therapy Clinic, which provides short-term therapy with weekly sessions for up to 10 to 12 weeks. Referrals for this program will come from TMHA programs, county partners, and SLO Hotline call handlers. Statistical Report: (This section should include the number of clients served, their cities of origin, the nature of services provided, as well as any other statistics which are kept by the agency. The total number of clients served also should be broken down by the type of service received.) 4,423 call responses through the first half of the fiscal year. 10 new volunteers have been trained in the first half of the fiscal year. 31 unique individuals have received services from the Brief Therapy Clinic program. Central Coast Hotline does not analyze total numbers for cities of origin until the end of the fiscal year. We will share that information with you at that time. Financial report: (A financial statement detailing how the City 's grant money has been expended.) _jM_ic_h_a_e_l_K_ap_la_n j jcommunity Engagement Director! !(805) 540-6513 Title Phone j o212312022 jmkaplan@ t-mha.org Signature Date E-mail Please limit to no more than 2 pages. Once signed, please scan and e-mail to housing@slocity.org and mail a hard copy to: City of San Luis Obispo, Attn: Owen Goode, 919 Palm St., San Luis Obispo, CA 93401. The $1,000 in City grant money was not enough to significantly re-launch the texting component of Central Coast Hotline. Fortunately, we are on the verge of announcing a new funding partner that wi ll allow the program to upgrade all equipment and seamlessly integrate texting into our 24f7 operations. In light of this, the grant funds were used as follows : $250 for volunteer incentives, primarily snacks and beverages kept in the call center. $200 for printed materials. $300 for office supplies . $250 for Preemployment advertising (recruitment of staff and volunteers). Name Human Relations Commission Grants-In-Aid Program MID-YEAR REPORT Due: January 31st Organization: Program: Administrator’s Report: (A brief synopsis of the activities of the reporting period, including a statement of the activities, service or programs provided as described in Exhibit B (your grant application) using the Grants-In-Aid provided, and any changes that have occurred during the reporting period.) Statistical Report: (This section should include the number of clients served, their cities of origin, the nature of services provided, as well as any other statistics which are kept by the agency. The total number of clients served also should be broken down by the type of service received.) Financial report: (A financial statement detailing how the City’s grant money has been expended.) Name Title Phone ___________________________ Signature Date E-mail Please limit to no more than 2 pages. Once signed, please scan and e-mail to housing@slocity.org and mail a hard copy to: City of San Luis Obispo, Attn: Owen Goode, 919 Palm St., San Luis Obispo, CA 93401.