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HomeMy WebLinkAbout05-22-2024 TBID Agenda Packet Tourism Business Improvement District Board AGENDA Wednesday, May 22, 2024, 9:30 a.m. City Hall, 990 Palm Street, San Luis Obispo The Tourism Business Improvement District Board holds in-person meetings. Zoom participation will not be supported at this time. INSTRUCTIONS FOR PUBLIC COMMENT: Public Comment prior to the meeting (must be received 3 hours in advance of the meeting): Mail - Delivered by the U.S. Postal Service. Address letters to the City Clerk's Office at 990 Palm Street, San Luis Obispo, California, 93401. Email - Submit Public Comments via email to advisorybodies@slocity.org. In the body of your email, please include the date of the meeting and the item number (if applicable). Emails will not be read aloud during the meeting. Voicemail - Call (805) 781-7164 and leave a voicemail. Please state and spell your name, the agenda item number you are calling about, and leave your comment. Verbal comments must be limited to 3 minutes. Voicemails will not be played during the meeting. *All correspondence will be archived and distributed to members, however, submissions received after the deadline may not be processed until the following day. Public Comment during the meeting: Meetings are held in-person. To provide public comment during the meeting, you must be present at the meeting location. Electronic Visual Aid Presentation. To conform with the City's Network Access and Use Policy, Chapter 1.3.8 of the Council Policies & Procedures Manual, members of the public who desire to utilize electronic visual aids to supplement their oral presentation are encouraged to provide display-ready material to the City Clerk by 12:00 p.m. on the day before the meeting. Contact the City Clerk's Office at cityclerk@slocity.org or (805) 781-7114. Pages 1.CALL TO ORDER Chair Bates will call the Regular Meeting of the Tourism Business Improvement District Board to order. 2.PUBLIC COMMENT FOR ITEMS NOT ON THE AGENDA At this time, people may address the Committee about items not on the agenda. Comments are limited to three minutes per person. Items raised at this time are generally referred to staff and, if action by the Committee is necessary, may be scheduled for a future meeting. 3.CONSENT 3.a MINUTES OF TBID REGULAR MEETING ON APRIL 10 AND SPECIAL MEETING ON APRIL 16 AND MAY 1 5 3.b SMITH TRAVEL REPORT (STR)13 3.c TRANSIENT OCCUPANCY TAX (TOT) REPORT 15 3.d SLO CHAMBER PUBLIC RELATIONS MONTHLY REPORT 17 3.e SLO CHAMBER GUEST SERVICES MONTHLY REPORT 19 3.f NOBLE STUDIOS & DCI MARKETING MONTHLY REPORT 21 3.g BADGER BRANDING ORGANIC SOCIAL REPORT 35 4.BUSINESS ITEMS 4.a RFP PROCESS UPDATE (20 MIN) Staff and contractor will share an update on the Destination Marketing Services RFP and additional service option for Public Relations. 4.b STRATEGIC PLAN UPDATE (10 MIN) Staff will present the recommended approach and budget for the update to the San Luis Obispo TBID Strategic Plan for Board approval. 4.c FY 24-25 TBID PROGRAM BUDGET (25 MIN) The Board will finalize and approve the FY 24-25 TBID budget and program allocations for recommendation to City Council. 4.d SUMMER SUPPLEMENTAL PAID MEDIA PLAN (15 MIN) The Board will consider investing in a supplemental paid media plan for the summer months. 4.e MIDWEEKEND PROMOTION RECAP (30 MIN)45 Staff and contractor team will present the results of the MidWeekend promotion and opportunity for summer promotion. 4.f BROCHURE REPRINTING BUDGET CONSIDERATION (10 MIN) The Board will consider a reprint of the destination marketing brochure. 5.TBID LIAISON REPORTS AND COMMUNICATION 5.a HOTELIER UPDATE – LIAISON REPORTS 5.b PCC UPDATE – LIAISON REPORT 47 5.c VISIT SLO CAL UPDATE – LIAISON REPORT 5.d TOURISM PROGRAM UPDATE – STAFF REPORT 6.ADJOURNMENT The next Regular Meeting of the Tourism Business Improvement District Board is scheduled for June 12, 2024 at 10:00 a.m. in the Council Hearing Room at City Hall, 990 Palm Street, San Luis Obispo. LISTENING ASSISTIVE DEVICES are available -- see the Clerk The City of San Luis Obispo wishes to make all of its public meetings accessible to the public. Upon request, this agenda will be made available in appropriate alternative formats to persons with disabilities. Any person with a disability who requires a modification or accommodation in order to participate in a meeting should direct such request to the City Clerk’s Office at (805) 781-7114 at least 48 hours before the meeting, if possible. Telecommunications Device for the Deaf (805) 781-7410. Agenda related writings or documents provided to the Tourism Business Improvement District Board are available for public inspection on the City’s website, under the Public Meeting Agendas web page: https://www.slocity.org/government/mayor-and-city-council/agendas-and- minutes. Meeting video recordings can be found on the City’s website: http://opengov.slocity.org/WebLink/Browse.aspx?id=61016&dbid=0&repo=CityCl erk 1 Tourism Business Improvement District Board Minutes April 10, 2024, 10:00 a.m. City Hall, 990 Palm Street, San Luis Obispo TBID Board Present: Member Winston Newland, Member Nipool Patel, Member Sandy Sandoval, Vice Chair Clint Pearce (arrived at 10:45 AM), Chair Lydia Bates TBID Board Absent: Member Lori Keller, and Member Prashant Patel City Staff Present: Economic Development & Tourism Manager Molly Cano, Tourism & Community Promotions Manager Jacqui Clark- Charlesworth, Tourism Intern Anna Sargent, City Clerk Teresa Purrington _____________________________________________________________________ 1. CALL TO ORDER A Regular Meeting of the San Luis Obispo Tourism Business Improvement District Board was called to order on April 10, 2024 at 10:05 a.m. in the Council Hearing Room at City Hall, 990 Palm Street, San Luis Obispo, by Chair Bates. 2. PUBLIC COMMENT FOR ITEMS NOT ON THE AGENDA Public Comment: Anna Sargent Alicia Miller --End of Public Comment-- 3. CONSENT Motion By Member Sandoval Second By Member Nipool Patel To approve the Consent Items 3a through 3g. Ayes (5): Member Newland, Member Nipool Patel, Member Sandoval, and Vice Chair Pearce and Chair Bates Absent (2): Member Keller, Member P. Patel CARRIED (4 to 0) Page 5 of 51 2 3.a MINUTES OF TBID REGULAR MEETING ON MARCH 13 & SPECIAL MEETING ON MARCH 27, 2024 3.b SMITH TRAVEL REPORT (STR) 3.c TRANSIENT OCCUPANCY TAX (TOT) REPORT 3.d SLO CHAMBER PUBLIC RELATIONS MONTHLY REPORT 3.e SLO CHAMBER GUEST SERVICES MONTHLY REPORT 3.f NOBLE STUDIOS & DCI MARKETING MONTHLY REPORT 3.g BADGER BRANDING ORGANIC SOCIAL REPORT 4. PRESENTATIONS 4.a MARKETING SERVICES QUARTER REPORT & Q4 MEDIA PLAN REVIEW (25 MIN) Hayley Corbett, Danni Winter and Gabbi Hall Noble Studios presented the staff report and responded to inquiries. Public Comment: None --End of Public Comment-- Action: No action taken on this item. 4.b PUBLIC RELATIONS & GUEST SERVICES QUARTER REPORT (15 MIN) Jessica Blanco and Hollie West, SLO Chamber presented the staff report and responded to inquiries. Public Comment: None --End of Public Comment-- Action: No action taken on this item. 4.c CONTENT MARKETING QUARTER REPORT (15 MIN) Molly Burchett and Katy McGrath, Badger Branding presented the staff report and responded to inquiries. Public Comment: None Page 6 of 51 3 --End of Public Comment-- Action: No action taken on this item. 5. BUSINESS ITEMS 5.a SUSTAINABLE SLO MARKETING PLAN (30 MIN) Economic Development & Tourism Manager Molly Cano, Tourism and Community Promotion Manager Jacqui Clark-Charlesworth and Hayley Corbett, Gabbi Hall and Danni Winter, Noble Studios presented the staff report and responded to inquiries. Public Comment: None --End of Public Comment-- Action: No action taken on this item. 6. TBID LIAISON REPORTS AND COMMUNICATION 6.a HOTELIER UPDATE – LIAISON REPORTS - None 6.b PCC UPDATE – LIAISON REPORT - None 6.c VISIT SLO CAL UPDATE – LIAISON REPORT Vice Chair Pearce and Economic Development & Tourism Manager Molly Cano provided a brief update on Visit SLO CAL activities. 6.d TOURISM PROGRAM UPDATE – STAFF REPORT Tourism & Community Promotions Manager Jacqui Clark-Charlesworth provided a brief update on the tourism programs. 7. ADJOURNMENT The meeting was adjourned at 11:55 a.m. The next Regular Meeting of the Tourism Business Improvement District Board is scheduled for May 8, 2024 at 10:00 a.m. in the Council Hearing Room at City Hall, 990 Palm Street, San Luis Obispo. APPROVED BY TOURISM BUSINESS IMPROVEMENT DISTRICT BOARD: XX/XX/202X Page 7 of 51 Page 8 of 51 1 Tourism Business Improvement District Board Minutes April 16, 2024, 8:30 a.m. Embassy Suites, 333 Madonna Road, San Luis Obispo TBID Board Present: Member Lori Keller, Member Winston Newland, Member Prashant Patel, Member Sandy Sandoval, Vice Chair Clint Pearce, Chair Lydia Bates TBID Board Absent: Member Nipool Patel City Staff Present: Economic Development & Tourism Manager Molly Cano, Tourism & Community Promotions Manager Jacqui Clark- Charlesworth _____________________________________________________________________ 1. CALL TO ORDER A Special Meeting of the San Luis Obispo Tourism Business Improvement District Board was called to order on April 16, 2024 at 8:30 a.m. at Embassy Suites, 333 Madonna Road, San Luis Obispo, by Vice Chair Pearce. 2. PUBLIC COMMENT FOR ITEMS NOT ON THE AGENDA Public Comment: None --End of Public Comment-- 3. BUSINESS ITEM 3.a VISIT SAN LUIS OBISPO DESTINATION MARKETING SERVICES RFP FIRST INTERVIEWS The five agencies invited to interview gave their presentations and responded to questions. Public Comment: None --End of Public Comment-- Page 9 of 51 2 Action: The Board unanimously decided to invite one agency back for a second interview. 4. ADJOURNMENT The meeting was adjourned at 4:15 p.m. The next Special Meeting of the Tourism Business Improvement District Board is scheduled for May 1, 2024 at 8:30 a.m. Hotel San Luis Obispo, 877 Palm Street, San Luis Obispo. _________________________ APPROVED BY TOURISM BUSINESS IMPROVEMENT DISTRICT BOARD: XX/XX/202X Page 10 of 51 1 Tourism Business Improvement District Board Minutes May 1, 2024, 8:30 a.m. Hotel San Luis Obispo, 877 Palm Street, San Luis Obispo, CA 93401 TBID Board Present: Member Lori Keller, Member Nipool Patel, Member Sandy Sandoval, Vice Chair Clint Pearce, Chair Lydia Bates TBID Board Absent: Member Winston Newland, Member Prashant Patel City Staff Present: Economic Development & Tourism Manager Molly Cano, Tourism & Community Promotions Manager Jacqui Clark- Charlesworth _____________________________________________________________________ 1. CALL TO ORDER A Special Meeting of the San Luis Obispo Tourism Business Improvement District Board was called to order on May 1, 2024 at 8:30 a.m. at Hotel San Luis Obispo, 877 Palm Street, San Luis Obispo, by Chair Bates. 2. PUBLIC COMMENT FOR ITEMS NOT ON THE AGENDA Public Comment: None --End of Public Comment-- 3. BUSINESS ITEMS 3.a VISIT SAN LUIS OBISPO DESTINATION MARKETING SERVICES RFP SECOND INTERVIEWS Noble Studios presented their report and responded to questions. Public Comment: None --End of Public Comment— Action: The Board unanimously approved rehiring Noble Studios as their agency of record for FY24-26. Page 11 of 51 2 4. ADJOURNMENT The meeting was adjourned at 11:40 a.m. The next Special Meeting of the Tourism Business Improvement District Board is scheduled for May 22, 2024 at 9:00 a.m. in the Council Hearing Room at City Hall, 990 Palm Street, San Luis Obispo. _________________________ APPROVED BY TOURISM BUSINESS IMPROVEMENT DISTRICT BOARD: XX/XX/202X Page 12 of 51 April 2024 WD WE Total WD WE Total WD WE Total WD WE Total WD WE Total WD WE Total California 64.24 74.02 67.03 176.43 192.85 181.61 113.34 142.74 121.74 -3.80 8.71 -0.17 -0.95 1.77 0.10 -4.72 10.64 -0.07 City of Paso Robles 65.99 71.74 67.64 165.01 268.11 196.26 108.90 192.35 132.74 -18.70 -8.30 -15.80 3.17 19.82 10.44 -16.12 9.88 -7.01 City of Pismo Beach 73.51 79.37 75.19 218.10 265.38 232.36 160.33 210.64 174.71 -8.87 8.21 -4.31 -0.68 -10.68 -3.29 -9.48 -3.34 -7.46 City of San Luis Obispo 77.47 80.05 78.21 168.79 213.07 181.74 130.76 170.56 142.13 -2.89 -2.96 -2.91 6.46 -3.08 2.98 3.38 -5.95 -0.02 City of Morro Bay 62.69 71.61 65.24 125.35 167.71 138.64 78.58 120.10 90.44 -8.36 8.00 -3.79 -2.78 -4.23 -2.26 -10.91 3.43 -5.97 WD WE Total WD WE Total WD WE Total WD WE Total WD WE Total WD WE Total California 63.24 71.77 65.68 181.03 197.54 186.18 114.49 141.77 122.28 -3.34 -6.45 -4.33 -0.68 -6.31 -2.72 -4.00 -12.35 -6.93 City of Paso Robles 67.17 74.95 69.39 171.42 285.99 206.78 115.14 214.35 143.48 -14.16 -18.29 -15.48 4.33 -2.13 0.80 -10.44 -20.03 -14.80 City of Pismo Beach 58.40 71.55 62.16 192.33 253.18 212.35 112.33 181.16 131.99 -19.65 -13.64 -17.77 -10.01 -19.29 -13.34 -27.70 -30.30 -28.74 City of San Luis Obispo 68.43 76.60 70.76 171.11 254.82 197.00 117.08 195.18 139.40 -5.54 -12.58 -7.84 -3.30 -3.18 -3.93 -8.66 -15.36 -11.46 City of Morro Bay 53.40 63.65 56.32 120.65 164.62 134.84 64.42 104.77 75.95 -11.07 -16.09 -12.76 -5.84 -10.93 -8.37 -16.27 -25.26 -20.06 WD WE Total WD WE Total WD WE Total WD WE Total WD WE Total WD WE Total California 64.92 76.72 68.29 183.03 195.24 186.95 126.93 248.36 161.63 -2.50 -2.21 -2.41 -0.76 -5.45 -2.38 0.87 -6.05 -2.29 City of Paso Robles 70.98 87.03 75.56 178.83 285.37 213.89 96.30 233.24 135.42 -8.97 -5.01 -7.70 10.81 -1.10 5.86 -10.98 -10.98 -5.86 City of Pismo Beach 52.43 84.89 61.71 183.66 274.74 219.46 103.55 210.09 133.99 -11.26 6.34 -5.08 0.32 -5.88 -0.81 2.71 2.71 0.60 City of San Luis Obispo 65.47 86.71 71.54 158.17 242.28 187.30 70.22 157.10 95.04 0.23 -0.97 -0.19 2.47 -0.92 0.79 -12.11 -12.11 -5.93 City of Morro Bay 55.89 83.51 63.78 125.64 188.13 149.02 #REF! #REF! #REF! -8.16 9.04 -2.40 -4.29 -6.37 -3.61 #REF! #REF! #REF! WD WE Total WD WE Total WD WE Total WD WE Total WD WE Total WD WE Total California 64.32 75.46 67.50 176.24 197.12 182.91 113.35 148.75 123.47 -7.15 -2.33 -5.66 -12.08 -3.69 -9.34 -18.37 -5.93 -14.47 City of Paso Robles 62.70 81.02 67.94 160.65 280.74 201.57 100.73 227.47 136.94 -15.10 -7.38 -12.62 2.60 1.75 3.40 -12.89 -5.76 -9.65 City of Pismo Beach 53.17 81.15 61.16 181.41 276.25 217.37 96.45 224.19 132.95 -5.87 1.21 -3.31 0.61 -6.00 -1.84 -5.30 -4.86 -5.09 City of San Luis Obispo 65.99 89.59 72.73 160.70 238.71 188.15 106.04 213.86 136.85 7.72 4.13 6.43 9.64 1.36 5.37 18.10 5.55 12.14 City of Morro Bay 57.39 81.48 64.27 124.36 197.28 150.77 71.37 160.75 96.90 -1.88 6.16 0.89 -2.48 -1.24 -1.06 -4.31 4.85 -0.18 WD WE Total WD WE Total WD WE Total WD WE Total WD WE Total WD WE Total California 63.79 76.13 67.31 178.64 198.55 185.08 113.96 151.15 124.58 -3.11 0.14 -2.08 -4.49 -2.11 -3.62 -7.45 -1.97 -5.63 City of Paso Robles 62.13 78.53 66.82 155.64 281.87 198.03 96.70 221.36 132.32 -8.23 -9.18 -8.56 1.99 2.21 1.94 -6.41 -7.18 -6.78 City of Pismo Beach 53.19 78.60 60.45 185.99 276.33 219.55 98.92 217.18 132.71 8.19 8.83 8.42 1.03 -8.53 -3.61 9.30 -0.45 4.51 City of San Luis Obispo 63.63 84.47 69.59 148.70 238.16 179.73 94.62 201.18 125.07 11.34 -1.59 6.49 3.01 -2.60 -1.22 14.70 -4.15 5.19 City of Morro Bay 54.09 79.10 61.23 121.57 196.90 149.37 65.75 155.74 91.47 -6.84 2.87 -3.58 -4.86 -4.63 -3.84 -11.37 -1.89 -7.28 For the Week of April 28, 2024 to May 04, 2024 For the Week of April 21, 2024 to April 27, 2024 For the Week of April 14, 2024 to April 20, 2024 For the Week of April 07, 2024 to April 13, 2024 For the Week of March 31, 2024 to April 06, 2024 RevPar Current Week Totals Percent Change Occupancy (%) ADR RevPar Occupancy (%) ADR RevPar Current Week Totals Percent Change Occupancy (%) ADR RevPar Occupancy (%) ADR Current Week Totals Percent Change Occupancy (%) ADR RevPar Occupancy (%) ADR RevPar Current Week Totals Percent Change Occupancy (%) ADR RevPar Occupancy (%) ADR RevPar Current Week Totals Percent Change Occupancy (%) ADR RevPar Occupancy (%) ADR RevPar Page 13 of 51 Page 14 of 51 2009‐10 2010‐11 2011‐12 2012‐13 2013‐14 2014‐15 2015‐16 2016‐17 2017‐18 2018‐19 2019‐20 2020‐21 2021‐22 2022‐23 2023‐24 Change +/‐ to  previous FY July 508,195$       541,806$        591,184$          636,778$       699,845$       761,346$        844,845$        877,391$       861,241$       884,317$       913,019$       530,064$       1,214,080$         1,297,863$         1,244,066$          ‐4.1% August 511,564$       542,194$        574,395$          623,655$       674,244$       732,271$        774,501$        765,232$       728,932$       775,513$       826,465$       623,523$       992,620$            1,057,478$         1,035,032$          ‐2.1% September 400,023$       437,543$        490,524$          508,583$       505,954$       557,002$        643,127$        650,117$       693,704$       682,810$       720,414$       660,405$       965,595$            1,039,589$         1,024,818$          ‐1.4% October 414,870$       442,586$        437,805$          469,977$       509,435$       594,032$        642,221$        628,049$       601,208$       650,101$       711,393$       632,733$       889,485$            993,400$            986,381$             ‐0.7% November 280,913$       330,924$        347,437$          359,163$       425,769$       475,360$        468,016$        497,162$       513,487$       556,885$       593,403$       422,488$       722,487$            770,599$            747,844$             ‐3.0% December 246,684$       274,417$        314,784$          319,451$       355,315$       391,132$        429,600$        434,836$       473,701$       488,296$       488,757$       236,391$       638,253$            628,735$            630,325$            0.3% January 230,279$       256,351$        276,165$          302,153$       331,853$       400,239$        387,304$        396,559$       415,690$       465,547$       520,813$       302,621$       557,369$            554,408$            539,507$             ‐2.7% February 273,373$       302,246$        323,359$          344,160$       366,980$       431,510$        466,915$        439,735$       503,451$       524,327$       596,021$       426,144$       716,045$            735,450$            686,697$             ‐6.6% March 326,099$       333,783$        392,266$          426,879$       448,103$       520,795$        559,235$        549,642$       577,285$       602,781$       268,458$       614,973$       820,473$            807,997$            803,985$             ‐0.5% April 423,158$       451,133$        475,913$          486,850$       564,617$       610,894$        609,439$        708,724$       641,919$       741,364$       69,184$          742,477$       1,068,408$         1,056,663$          May 372,997$       433,874$        447,116$          489,862$       546,916$       601,614$        598,093$        645,114$       630,820$       665,603$       174,982$       760,006$       919,831$            910,508$             June 490,326$       512,543$        578,234$          610,948$       630,729$       727,028$        731,038$        765,362$       796,899$       835,727$       409,945$       973,975$       1,100,000$         1,160,330$          Total/Average 4,478,481$    4,859,400$     5,249,181$       5,578,460$    6,059,758$    6,803,224$     7,154,334$     7,357,923$    7,438,338$    7,873,272$    6,292,853$    6,925,799$    10,604,646$      11,013,020$      7,698,656$          2022‐23 2023‐24 Change +/‐2022‐23 2023‐24 Change +/‐2022‐23 2023‐24 Change +/‐ July 82.6 83.5 1.1% 206.04 199.85 ‐3.0% 170.2 166.97 ‐1.9% August 75.8 74 ‐2.4% 191.58 190.04 ‐0.8% 145.18 140.59 ‐3.2% September 72.7 71.2 ‐2.1% 192.94 194.69 0.9% 140.26 138.57 ‐1.2% October 69.9 70.1 0.3% 182.95 184.24 0.7% 127.88 129.19 1.0% November 61.6 62.7 1.8% 168.42 164.58 ‐2.3% 103.79 103.23 ‐0.5% December 54.1 56.5 4.4% 151.40 149.65 ‐1.2% 81.88 84.56 3.3% January 50.4 54.3 7.7% 136.18 139.69 2.6% 68.59 75.79 10.5% February 65.9 59.7 ‐9.4% 156.67 152.68 ‐2.5% 103.3 91.2 ‐11.71% March 64.0 67.9 6.1% 159.72 160.49 0.5% 102.16 108.93 6.63% April 74.0 188.24 141.32 May 67.5 181.38 122.36 June 74.2 206.77 153.52 Total/Average 67.72 0.01 176.86$           ‐0.01 121.70$          0.00 Updated: 05/03/2024 Occupancy ADR RevPAR*Figures from Smith  Travel Research Report  TOT Comparison Page 15 of 51 Page 16 of 51 Report to City of SLO – TBID and PCC Public Relations Contract April 2024 PR ACTIVITY Implementation/Proactive Work Hosted Marah Eakin, Mae Hamilton, Janet Fullwood and Janet O'Grady on The Art of SLO(wing) Down Media Fam Continued working with the City and Noble Studios/DCI on overall tourism marketing campaign Responsive leads Pitched "Hidden Hikes", "Land of Legends" and "Professional Meetings & Events Story Idea: Bayside "Bleisure"" story ideas to Visit California Partnerships Continued planning for SoCal Spring Media Mission with DCI Continued working with Badger Branding on Downtown Neighborhood Map Attended LoBro Community Neighborhood Meeting Continued working with the City, DCI, Hotel SLO and the SLO International Film Festival to plan The Art of SLO(wing) Down group media trip Continued working with the City, DCI, Noble and Badger Branding on Sustainable SLO marketing plan PUBLICATION PLACEMENTS UVPM AD VALUE PILLARS RESULT OF WESTWAYS Fill up on these 3 Central Coast foodie road trips 4,900,000.00 Culinary MEDIA HOSTING VISIT CALIFORNIA Generational Travel in California 230,243.00 Family PROACTIVE PITCHING VISIT CALIFORNIA Group Travel in the Golden State 230,243.00 Cultural PROACTIVE PITCHING KSBY Annual San Luis Obispo County Earth Day held at Laguna Lake Park 478,000.00 $39.54 Sustainability PROACTIVE PITCHING KEYT San Luis Obispo International Film Festival celebrates 30 years of movies 347,000.00 $17.60 Cultural PROACTIVE PITCHING KSBY San Luis Obispo is experiencing a hotel boom 478,000.00 $39.54 Cultural RESPONSIVE PITCHING MSN TRAVEL Michelin Unveils New Hotel Ratings, Michelin "Keys"157,190,000.00 $15,444.86 Cultural YAHOO NEWS 50 Best Vacations in the U.S. to Explore America's Adventure Capitals 420,028,000.00 $34,344.70 Outdoor YAHOO NEWS SLO is one of top-10 dog-friendly vacation spots in the nation, USA Today says. Here’s why 180,340,000.00 $34,344.70 Family COSMOPOLITAN 15 Underrated Summer Trip Ideas to Throw in the Group Chat Right This Very Second 40,080,000.00 $9,421.65 Cultural AP NEWS Actress/Writer/Director Heather Graham to be Honored at the 30th Edition of the San Luis Obispo Int’l Film Festival 34,630,000.00 $6,125.71 Cultural THE TRAVEL 7 Alternative Scenic Drives To Big Sur 2,670,000.00 $97.51 Cultural MEN'S JOURNAL 50 Best Vacations in the U.S. to Explore America's Adventure Capitals 1,310,000.00 $601.06 Outdoor VACATION IDEAS 25 Best Solo Vacation Destinations in the United States 879,000.00 $184.43 Cultural HER CAMPUS 10 Hidden Gems in SLO 683,000 $96.93 Cultural KSBY Heather Graham receives King Vidor Award at SLO International Film Festival 478,000.00 $39.54 Cultural MOVIEMAKER Josh Brolin and Heather Graham Among Special Guests at 30th Annual San Luis Obispo International Film Festival 239,000.00 $42.55 Cultural FIFTY GRANDE The Best Hotels That Opened This Spring 67,000.00 $1.01 Cultural JUST LUXE Hotel San Luis Obispo Offers a Perfect Escape to California's Central Coast 63,000.00 $9.84 Cultural TOURIST BEE 6 Best Things to Do in San Luis Obispo 25,000.00 $2.19 Cultural CALIFORNIA UNPUBLISHED Best Small Towns in California to Visit this Summer: Your Charming Getaway Guide 14,000.00 $0.68 Cultural FACTIVA Boutique bed-and-breakfast reopens in downtown SLO after major remodel. Take a look inside 13,000.00 $3.30 Cultural TOTALS 22 845,372,486.00 $100,857.34 TOTAL YTD 2,545,711,765.00 $1,212,926.44 148 3,391,084,251.00 $1,313,783.78 Page 17 of 51 Page 18 of 51 Apr Mar Apr 2023 2024 2024 Asia 5% Walk‐ins 5,358 5,062 5,289 Europe 46% Phone Calls 679 211 199 Australia/NZ 5% Emails & Digital 977 1,012 1,386 UK 18% N. America 20% C. America 0% Apr Mar Apr S. America 4% 2023 2024 2024 Calls 68 27 29 West Coast 22% Southwest 10% Midwest 32% Apr Mar Apr South 18% 2023 2024 2024 East Coast 18% Referrals 894 48 41 Northern CA 27% Central Coast 49% Apr Mar Apr Central Valley 1% 2023 2024 2024 Desert 1% Email 124 101 118 Southern CA 22% Phone Calls 268 132 130 Apr Apr Apr 2023 2024 2024 YTD Fulfilled N/A 96 VisitSLO.com 31 111 VISITOR CENTER ACTIVATIONS Cal Poly Open House ‐ Resource Fair VISITOR CENTER HIGHLIGHTS 1) Met with families of and alumni of Cal Poly at Open House 3) Organizing the Visitor Center out at Thursday Farmers' Market after Memorial Day. 2) Providing resources and events fliers to our hotel partners INFORMATION REQUESTS EVENTS SHARED REPORT TO CITY OF SLO ‐ TBID & PCC GUEST SERVICES CONTRACT APRIL 2024 DEMOGRAPHIC SNAPSHOT International Travelers VISITOR INTERACTION CALLS TO 877‐SLO‐TOWN HOTEL REFERRALS HOTEL AVAILABILITY TRACKER Domestic Travelers California Travelers Page 19 of 51 Page 20 of 51 Agency Report ·April 2024 SLO-TBID Page 21 of 51 Agency Repor t April Activity &Performance What’s Ahead: ●Quarterly Marketing Plan FY23-24: Visit SLO - 30/60/90 Marketing Plan - FY23-24 Paid Media Paid Search In April,paid search drove 29,715 impressions (+14%YoY),4,409 clicks (+27%YoY),14.84%CTR (+12%YoY),a 65.01%conversion rate (+75%YoY),a $3.67 average CPC (-14%YoY)and 7,377 sessions (+85%YoY)while driving 2,257 hotel referrals (+102 YoY),112 homestay referrals (+70% YoY),and 307 things to do referrals (+420%YoY)at a 9%increase in cost YoY. 2 Page 22 of 51 This graph shows PoP data as YoY comparisons within the GA4 dashboard are not available,as GA4 was implemented less than one year ago. Paid Social Paid social drove 1,949,063 impressions (-39%YoY),841,351 users reached,and 33,962 clicks (-28%YoY)across Facebook and Instagram with a 1.74%CTR for FB/Instagram (+19%YoY)for 15,064 sessions (+16%YoY)while driving 54 hotel referrals (-49%YoY),14 Homestay referrals (+17%YoY),and 13 things to do referral (+333%YoY)at a 19%decrease in cost YoY. This year we started promoting Film Fest in March to drive more partner referrals and awareness of the event.Last year we only promoted Film Fest in April.The majority of partner referrals from paid social last April came from our film fest ads.In April of 2023,we spent $4,220 on Film Fest,while this April we spent $2,440. Over the last several months we have been optimizing our campaigns to drive higher quality leads and improve conversion rates for our campaigns. Display Display drove 3,448,624 impressions (+77%YoY),6,893 clicks (-40%YoY),a 0.20%CTR (-66% YoY),a 0.69%conversion rate (+35%YoY)and 3,794 sessions (-62%YoY)while driving 24 hotel 3 Page 23 of 51 referrals (-45%YoY),2 homestay referrals (-78%YoY),and 7 things to do referral (-22%YoY),at an 36%decrease in cost YoY ($4,415). As Google transitions away from traditional static display ads,we expect to continue to see decreases in performance for these types of static ads.New ad formats such as Performance Max and Demand Gen ads allow Google to utilize machine learning and AI to improve performance by dynamically switching out headlines,descriptions,and other assets.We will continue to build out and shift budget to more ads for these types of ads to utilize these new tools and continue to drive higher levels of engagement and performance across the display networks. This graph shows PoP data as YoY comparisons within the GA4 dashboard are not available,as GA4 was implemented less than one year ago. Performance Max (PMAX) Performance Max campaigns drove 21,449 impressions,2,757 clicks,a 12.85%CTR,a 35% conversion rate and 3,065 sessions while driving 69 hotel referrals,7 homestay referrals and 488 things to do partner referrals at a total spend of $728. PMAX Ad Examples: 4 Page 24 of 51 Demand Gen Demand Gen campaigns drove 27,808 impressions,358 clicks,a 1.29%CTR,a 5.70%conversion rate and 274 sessions while driving 24 hotel referrals,12 homestay referrals,and 6 things to do partner referrals at a total spend of $733. Proactively monitored and optimized paid media placements ($39,679 spend). Email Marketing Monthly Newsletter In April,we sent one newsletter to all subscribers that primarily focused on driving awareness around SLO’s sustainability efforts.In April,our newsletters drove 339 sessions (-65%PoP),121 total partner referrals (-72%PoP),18 hotel referrals (-90%PoP),had an average engagement rate of 46.9%(-3%PoP),an average session duration of 2m 03s (-14%PoP),and an average pages/session of 2.08 (-12%PoP). Key Takeaway:In March we sent a MidWeekend and a Film Fest newsletter which were much more conversion-based in intent.In April,we sent our Kind Traveler newsletter to increase awareness of Visit SLO’s sustainability efforts.From the email copy to the landing page experience,the Sustainability email was not expected to drive nearly as many conversions as our emails sent in March.While we saw a dip in conversions,the sustainability email was still well received and maintained strong engagement and a higher click rate than our past several emails. 5 Page 25 of 51 April Newsletter Snapshot |SLO Kind Traveler ●Send Date:4/24/24 ●Audience Reached:All Newsletters Subscribers ●Recipients:21,747 ●Open Rate:45.4% ●Click Rate:3.6% ●Number of Website Sessions:284 ●Average Session Duration:1:55 ●Pages /Session:2.07 ●Engagement Rate:47.18% ●Total Partner Referrals:106 ●Total Lodging Referrals:13 6 Page 26 of 51 Search Engine Optimization (SEO)&Content Creation Organic search traffic decreased 2%period-over-period and increased 10%year-over-year. Year-over-year organic search generated 1,013 hotel partner referrals (+148%YoY),59 homestay partner referrals (+44%YoY),and 2,039 things to do referrals increased by (+88%YoY).YoY Average Session Duration increased 114%,and pages per session increased 33%. Page 1 keywords increased to 1,343 (+4%PoP),and total keywords decreased to 4,916 (-2%PoP). In April,we prompted a new FAQ page to improve our ranking potential for Google’s Search Generative Experience and long-tail keyword searches,and FAQ content and schema to the Food and Drink pages.We are continuing to monitor SEO performance across all of our pages since our new website launched last July,and are seeing good organic improvements across the board. Cal Poly Page (Optimized in November) Things to Do Page (Optimized in January) 7 Page 27 of 51 Breakfast Page (Optimized in February) Website In April,the website saw 69,178 total sessions (+1.2%YoY).The highest engagement rates came from organic search,cross-network,and referral traffic.April saw an average of 1.94 pages per session (+35%YoY)and an average session duration of 1:53 (+109%YoY).In April we saw 4,185 Hotel Referrals (+95%YoY),245 Homestay referrals (+13%YoY),and 3,174 Things to Do referrals (+100%YoY). 8 Page 28 of 51 9 Page 29 of 51 MRO Updates: Plugins: ○WP core 6.5.2 ○Safe SVG ○Events Calendar ○Events Calendar Pro ○Community Events ○Yoast ○Relevanssi Premium ○Gravity Forms ○ACF Web Retainer 10 Page 30 of 51 Monthly Progress Task Hours Accomplishments Monthly Maintenance, Coordination,and Management 5.5 Cal Poly weekend updates,Neighborhood page updates,new accordion block Creative Services 11 Page 31 of 51 Monthly Progress Task Hours Accomplishments Monthly Maintenance, Coordination,and Management 15.75 IPW updates,Pride Creative PR And Media Relations Proactive Pitching: ●One Town,Many Events (SLO Film Fest,Movies Filmed in SLO,Famous Residents, Spring/Summer Road Trips and Sustainability with Earth Day/Arbor Day/Kind Traveler Program) Media Relations:Pitching and Outreach ●Alex Caspero,AP Newswire,Luxury Hotels/Vacations ●Brandon Berkson,Hotels Above Par,Affordable Boutique Hotels for the Summer ●Patrick Clarke,Travel Pulse,Hidden Gem Destinations ●Sona Patel,New York Times,Sustainability ●Annita Thomas,Travel with Annita and Friends (Radio),Sustainability ●Erica Finamore,Real Simple,Historic Hotels 12 Page 32 of 51 ●Patrice Williams,Essence,Lesser-Known Wine Regions ●Robin Smith,Extended Weekend Getaways,TV and Movie Travel Destinations Hosted Media Visits (3-5 visits/partnerships in 2023-24) ●Individual Media Visits -5 Complete ○Lina Lecaro,LA Weekly,August 2-4 ○Eileen Ognitz &Andrew Yemma,Taking the Kids,August 9-11 ○Susan Lanier-Graham,North Peoria Lifestyle,October 26 ○Erica Zazo,Backpacker Magazine,December 6-9 ○Alexa Mellardo,Eat This,Not That,March 6-9 ●Upcoming Individual Media Visits (Confirmed) ○Garrett Martin,Paste Magazine,May 13-16 ○Matt Meltzer,Fifty Grande,May 15-16 Group FAM,April 23-27 (4-6 media)-Complete ○Mae Hamilton,AFAR,AARP,TripAdvisor (attended) ○Janet Fullwood,Mercury News (attended) ○Marah Anne Eakin,Thrillist,Fodor’s,LA Times,Dwell (attended) ○Janet O’Grady,Architectural Digest,WSJ,Organic Spa (attended) ○Linda Laban,NY Post,Gannett (Client Declined) ○Manny Velasquez,Connextions Magazine (Client Declined) The Travel Mom Giveaway ●DCI was proactive with the following: ○Partnering with Emily Kaufman for a social media giveaway ●Results ○KTLA Morning News Feature,Los Angeles,on April 23 ○(3)Instagram Reels ○(3)Facebook Posts DCI’s All-Client Pitch Initiative Proposed:(4-6 pitches throughout 2023-24) Progress: 7 Complete:What’s New in 2024 (July 2023),Hispanic Heritage Month (August 2023),Foodie Destinations (September 2023),Babymoons (October 2023), Accessibility (November 2023),Story Starters (February 2024),Accessibility (April 2024) DCI 2023-24 SLO Coverage Grid: ●https://docs.google.com/spreadsheets/d/1X5vv8eqMyV4HSLq4nod-fio_XtbqSyap54Hau1w V7yY/edit#gid=1486951543 13 Page 33 of 51 Page 34 of 51 April 2024 SLO TBID - SHARESLO ORGANIC SOCIAL REPORT Date: 5/8/24Page 35 of 51 Followers: 31,078 ( 3%) Total Follower Gain: 900 Total Posts: 221 Total Impressions: 992,525 ( 21%) (includes both organic & paid) Total stories: 211 Total Engagements:9,745 ( 1.3%) Engagement Rate: 1% ( 16%) INSTAGRAM TOP POSTS: In April, our followers increased by almost 1,000! We also saw an increase in impressions and engagements, but since the impressions had such a huge jump, the engagement rate actually decreased. Our best performing posts this month were two inspirational/to-do reels and a fun fact grid post. Page 36 of 51 Page Followers: 98,604 ( 0.1%) Total Net Audience Growth: 87 Total Posts: 15 Total Impressions: 1,807,260 ( 36%) Total Organic: 107,727 ( 20%) Total Engagements: 9,304 ( 34%) Engagement Rate: .5% ( 314%) FACEBOOK TOP POSTS: In April, we saw an increase in followers and engagements. The best performing posts were about SLO fun facts and new businesses in SLO, this is a recurring win. We saw a decrease in impressions and engagement rate because none of the top performing posts were videos this month, which usually gives us those higher analytics. Page 37 of 51 Followers: 61 Total Net Growth: 2 Total Impressions: 2.61k ( 16%) Total Saves: 40 ( 30%) Engagements: 136 ( 29%) Total Audience: 1.71k ( 7%) Engaged Audience: 89 ( 28%) In April, we stopped posting on Pinterest and this is reflected in our analytics. We believe the juice was not worth the squeeze on this platform. We put these efforts into Tik Tok instead. TOP POSTS: PINTEREST Page 38 of 51 Followers: 842 Post Views: 2,176 Profile Views: 84 Likes: 110 Shares: 6 Total Viewers: 1,623 In April, we began shifting gears from Pinterest to Tik Tok. We are currently repurposing Instagram reels and posting them on this platform to maintain our presence. These analytics will be our benchmarks for seeing progress moving forward. TOP POSTS: TIK TOK Page 39 of 51 Total Audience: 323 Total Net Growth: 57 Total Posts: 4 Impressions: 1,107 ( 6%) Engagements: 65 ( 49%) Engagement Rate: 5.9% ( %) LINKEDIN TOP POSTS: In April, we saw an increase in followers and expanded our audience. We saw a decrease in impressions, engagements, and engagement rate. We believe this is because the content that we posted didn’t resonate with the totality of our audience. We focused more on sustainability efforts in April, so we will shift moving forward. Page 40 of 51 Total Posts: 3 Story Views: 782 ( 233%) Story Impressions: 660 ( 61%) Interaction Rate: 77% ( 8%) (Average Rate: 67%) Completion Rate: 64.4% ( 5%) (Average Rate: 52%) CA Travel Stories - Crowdriff POSTS THIS MONTH: In April, we saw an increase in story views, interaction rate, and completion rate. We did A/B testing with two UGC-centric stories and one high resolution story. The The high-quality story outperformed the UGC stories three-fold. These stories are entirely exposure-based and depend on high quality images, clear content focusing on SEO, and short duration. Page 41 of 51 WHAT WE WORKED ON THIS MONTH: -Hit 31.K IG Followers! -SLO Film Fest -Promotional Posts, Movies Made in SLO -Giveaways -KindTraveler, SLO Film Fest, Sip ‘n’ Saunter, Cal Poly BSB, @pacslo -Sustainability -Sustainable Shopping in SLO Reel -Earth Day Reel, Ways to be Green Reel -Outdoor SLO - Highway 1 Road Trip Collab w/ @centralcoast_ca -Hiking in SLO Reel (30.6k Views) -Partnership w/ @SLOCAL - Spring Cocktails Reel (21.3k Views) -World Art Day, Karaoke Nights in SLO, Wine Tasting in SLO Page 42 of 51 MAY’S FOCUS: -National Bike Month -Biking to Farmers’ Market Reel -Outdoor Activities -Superbloom, May Wildflowers, Must-See Views in SLO, Laguna Lake Dog Park -Food / Bev - BBQ in SLO, Spritz Season Reel, Treats in SLO -Pride Month Kick-Off -Milestone Tavern Drag Spectacular Giveaway -Pride in the Plaza Post, Pride Event Lineup Post -Giveaways w/ @bluesbaseball, @liveoakfest, @nexusslo - 3 Unique Ways to Move Your Body Reel -Mother’s Day Post -Train Travel to SLO Reel Page 43 of 51 Page 44 of 51 VisitSLO.com/newsletter 40% SLO TBID Property 26% Other/Previous Years 14% Social Media 11% Word of Mouth 6% Cal Poly 3% 2 0 2 4 R E S U L T S To help drive weekday, off season stays in the city of San Luis Obispo, the Visit SLO MidWeekend campaign offered an incentive of $100 cash for guests who booked a minimum stay of 2 nights at any qualified SLO TBID property between February 1 – March 31, 2024. 27%73% 26%74% KEY STATS 233 Total Number of Qualified Entries 531 Total Room Nights Booked 2.28 Average Length of Stay $93,316 In Room Revenue 81% *Return On Investment Yes No First time staying in SLO Yes No $21,600 cash incentives redeemed + $30,000 in media spend for total return of $41,715 S o ut h er n C A Ce n t r al Va lle y / I n l and E m p i re C ent ral C o a s t Nor t h e rn C A Out of St a te 34% 27% 14% 13% 12% 87% OF PARTICIPANTS FROM CALI FOR NIA 0 10 20 30 40 50 60 Feb 4 - 10 Feb 11 - 17 Feb 18 - 24 Feb 25 - Mar 2 Mar 3 - 9 Mar 10 - 16 Mar 17 - 23 Mar 24 - 30 0 20 40 60 80 Sunday Monday Tuesday Wednesday Thursday Friday Saturday Page 45 of 51 Page 46 of 51 1 Promotional Coordinating Committee Minutes May 8, 2024, 5:30 p.m. City Hall, 990 Palm Street, San Luis Obispo PCC Members Present: Committee Member Maureen Forsberg, Committee Member John Thomas, Committee Member Anni Wang, Committee Member Robin Wolf, Vice Chair Lori Lerian, Chair Samantha Welch PCC Members Absent: Committee Member Lydia Bates City Staff Present: Economic Development & Tourism Manager Molly Cano, Tourism & Community Promotions Manager Jacqui Clark- Charlesworth _____________________________________________________________________ 1. CALL TO ORDER A Regular Meeting of the San Luis Obispo Promotional Coordinating Committee was called to order on May 8, 2024 at 5:30 p.m. in the Council Hearing Room at City Hall, 990 Palm Street, San Luis Obispo, by Chair Welch. 2. PUBLIC COMMENT FOR ITEMS NOT ON THE AGENDA Public Comment: None --End of Public Comment-- 3. CONSENT Approve Consent Items 3a to 3f. Public Comment: None --End of Public Comment-- Motion By Committee Member Anni Wang Second By Committee Member Forsberg Page 47 of 51 2 Ayes (6): Committee Member Forsberg, Committee Member Thomas, Committee Member Wang, Committee Member Wolf, Vice Chair Lerian, and Chair Welch Absent (1): Committee Member Bates CARRIED (6 to 0) 3.a MINUTES OF THE REGULAR MEETING ON APRIL 10, 2024 3.b 2023-24 COMMUNITY PROMOTION BUDGET REPORT 3.c SLO CHAMBER MONTHLY PUBLIC RELATIONS REPORT 3.d SLO CHAMBER GUEST SERVICES REPORT 3.e SLO CHAMBER GRANT SUPPORT REPORT 3.f TRANSIENT OCCUPANCY TAX (TOT) REPORT 4. PRESENTATIONS 4.a PUBLIC RELATIONS MONTHLY ACTIVITY UPDATE Hollie West from the SLO Chamber presented the report for the public relations activities that occurred over the past month. Public Comment: None --End of Public Comment-- Action: No action taken on this item. 4.b INDEPENDENCE DAY BANNER UPDATE Staff and Badger Branding shared an update on the Independence Day banners. Public Comment: None --End of Public Comment-- Action: No action taken on this item. 5. BUSINESS ITEMS 5.a CULTURAL ARTS & COMMUNITY PROMOTIONS GRANT RECOMMENDATIONS Page 48 of 51 3 The CACP subcommittee presented the grant recommendations for the committee's review. Public Comment: Greg Ellis Patty Thayer Eric Veium --End of Public Comment-- Motion By Committee Member Wolf Second By Committee Member Thomas To approve the Cultural Arts & Community Promotions Grant Recommendations, as recommended by the subcommittee. Ayes (6): Committee Member Forsberg, Committee Member Thomas, Committee Member Wang, Committee Member Wolf, Vice Chair Lerian, and Chair Welch Absent (1): Committee Member Bates CARRIED (6 to 0) 5.b NEIGHBORHOOD CAMPAIGN RECAP & UPDATE Staff and contractors provided a comprehensive recap and update on the status of the neighborhood campaign which began in May of 2021. Public Comment: Carrie Sundra Jim Dantona --End of Public Comment-- Motion By Committee Member Wolf Second By Vice Chair Lerian Form a taskforce, comprised of Chair Welch, Vice Chair Lerian, and Member Wolf, to look into logistics of the program and strategize ways to gather more public input. While the taskforce is active, pause spending on advertising for the project, with exception of Downtown as it operates independently from the overall neighborhood program. Ayes (5): Committee Member Thomas, Committee Member Wang, Committee Member Wolf, Vice Chair Lerian, and Chair Welch Noes (1): Committee Member Forsberg Absent (1): Committee Member Bates Page 49 of 51 4 CARRIED (5 to 1) 5.c FY 24-25 COMMUNITY PROMOTIONS PROGRAM BUDGET Staff presented the budget allocations for the FY 24-25 Community Promotions program budget and responded to inquiries. Public Comment: None --End of Public Comment-- Motion By Committee Member Wang Second By Committee Member Forsberg To recommend the City Council approve the budget allocations for the FY 24-25 Community Promotions program budget, as presented by staff. Ayes (6): Committee Member Forsberg, Committee Member Thomas, Committee Member Wang, Committee Member Wolf, Vice Chair Lerian, and Chair Welch Absent (1): Committee Member Bates CARRIED (6 to 0) Page 50 of 51 5 6. PCC LIAISON REPORTS AND COMMUNICATION 6.a CACP LIAISON REPORT – Liaison Assignments 6.b COMMITTEE OUTREACH UPDATE – Committee Report 6.c TBID BOARD REPORT – TBID Meeting Minutes: April 10, 16 & May 1 Tourism & Community Promotions Manager Jacqui Clark-Charlesworth provided an update on items the TBID has been working on. 6.d TOURISM PROGRAM UPDATE – Staff Report Tourism & Community Promotions Manager Jacqui Clark-Charlesworth and Economic Development & Tourism Manager Molly Cano provided an update on the Tourism Program. 7. ADJOURNMENT The meeting was adjourned at 7:50 p.m. The next Regular Meeting of the Promotional Coordinating Committee is scheduled for June 12, 2024 at 5:30 p.m. in the Council Hearing Room at City Hall, 990 Palm Street, San Luis Obispo. _________________________ APPROVED BY PROMOTIONAL COORDINATING COMMITTEE: XX/XX/2024 Page 51 of 51