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HomeMy WebLinkAbout06-13-2024 TBID Agenda Packet - Special Meeting Tourism Business Improvement District Board AGENDA Thursday, June 13, 2024, 10:00 a.m. City Hall, 990 Palm Street, San Luis Obispo The Tourism Business Improvement District Board holds in-person meetings. Zoom participation will not be supported at this time. INSTRUCTIONS FOR PUBLIC COMMENT: Public Comment prior to the meeting (must be received 3 hours in advance of the meeting): Mail - Delivered by the U.S. Postal Service. Address letters to the City Clerk's Office at 990 Palm Street, San Luis Obispo, California, 93401. Email - Submit Public Comments via email to advisorybodies@slocity.org. In the body of your email, please include the date of the meeting and the item number (if applicable). Emails will not be read aloud during the meeting. Voicemail - Call (805) 781-7164 and leave a voicemail. Please state and spell your name, the agenda item number you are calling about, and leave your comment. Verbal comments must be limited to 3 minutes. Voicemails will not be played during the meeting. *All correspondence will be archived and distributed to members, however, submissions received after the deadline may not be processed until the following day. Public Comment during the meeting: Meetings are held in-person. To provide public comment during the meeting, you must be present at the meeting location. Electronic Visual Aid Presentation. To conform with the City's Network Access and Use Policy, Chapter 1.3.8 of the Council Policies & Procedures Manual, members of the public who desire to utilize electronic visual aids to supplement their oral presentation are encouraged to provide display-ready material to the City Clerk by 12:00 p.m. on the day before the meeting. Contact the City Clerk's Office at cityclerk@slocity.org or (805) 781-7114. Pages 1.CALL TO ORDER Chair Bates will call the Special Meeting of the Tourism Business Improvement District Board to order. 2.PUBLIC COMMENT FOR ITEMS NOT ON THE AGENDA At this time, people may address the Committee about items not on the agenda. Comments are limited to three minutes per person. Items raised at this time are generally referred to staff and, if action by the Committee is necessary, may be scheduled for a future meeting. 3.CONSENT 3.a MINUTES OF TBID SPECIAL MEETING ON MAY 22, 2024 5 3.b SMITH TRAVEL REPORT (STR)11 3.c TRANSIENT OCCUPANCY TAX (TOT) REPORT 13 3.d SLO CHAMBER PUBLIC RELATIONS MONTHLY REPORT 15 3.e SLO CHAMBER GUEST SERVICES MONTHLY REPORT 17 3.f NOBLE STUDIOS & DCI MARKETING MONTHLY REPORT 19 3.g BADGER BRANDING ORGANIC SOCIAL REPORT 35 4.BUSINESS ITEMS 4.a SUSTAINABLE AG EXPO SPONSORSHIP (15 MIN)43 The Board will consider the funding request from the Vineyard Team for sponsorship support of the Sustainable AG Expo. 4.b BADGER BRANDING PROPOSAL (25 MIN) Representatives from Badger Branding will present a proposal for content marketing services for the Board's consideration. 4.c FY2024-25 BUDGET UPDATE (15 MIN) Staff will present an update to the adopted budget for FY24-25 for final Board approval. 4.d VISIT SLO CAL CO-OP MARKETING CONSIDERATIONS (20 MIN) Staff will present the cooperative marketing opportunities with Visit SLO CAL for the Board’s review and approval. 4.e MIDWEEKEND SUMMER PROMOTION (20 MIN) Representatives from Noble Studios will present a revised program plan for a summer MidWeekend promotion for the Board's consideration. 4.f SUSTAINABLE SLO MARKETING PLAN UPDATE (10 MIN) Staff will present an update to the development of the Sustainable SLO Marketing Plan for the Board's review and approval. 5.TBID LIAISON REPORTS AND COMMUNICATION 5.a HOTELIER UPDATE – LIAISON REPORTS 5.b PCC UPDATE – LIAISON REPORT 5.c VISIT SLO CAL UPDATE – LIAISON REPORT 5.d TOURISM PROGRAM UPDATE – STAFF REPORT 6.ADJOURNMENT The next Special Meeting of the Tourism Business Improvement District Board is scheduled for June 26, 2024 at 10:00 a.m. in the Council Hearing Room at City Hall, 990 Palm Street, San Luis Obispo. LISTENING ASSISTIVE DEVICES are available -- see the Clerk The City of San Luis Obispo wishes to make all of its public meetings accessible to the public. Upon request, this agenda will be made available in appropriate alternative formats to persons with disabilities. Any person with a disability who requires a modification or accommodation in order to participate in a meeting should direct such request to the City Clerk’s Office at (805) 781-7114 at least 48 hours before the meeting, if possible. Telecommunications Device for the Deaf (805) 781-7410. Agenda related writings or documents provided toPortal the Tourism Business Improvement District Board are available for public inspection on the City’s website, under the Public Meeting Agendas web page: https://www.slocity.org/government/mayor-and-city-council/agendas-and- minutes. Meeting video recordings can be found on the City’s website: http://opengov.slocity.org/WebLink/Browse.aspx?id=61016&dbid=0&repo=CityCl erk 1 Tourism Business Improvement District Board Minutes May 22, 2024, 9:30 a.m. City Hall, 990 Palm Street, San Luis Obispo TBID Board Present: Member Lori Keller, Member Sandy Sandoval, Vice Chair Clint Pearce, Chair Lydia Bates TBID Board Absent: Member Winston Newland, Member Nipool Patel, Member Prashant Patel City Staff Present: Economic Development & Tourism Manager Molly Cano, Tourism & Community Promotions Manager Jacqui Clark- Charlesworth _____________________________________________________________________ 1. CALL TO ORDER A Special Meeting of the San Luis Obispo Tourism Business Improvement District Board was called to order on May 22, 2024 at 9:30 a.m. in the Council Hearing Room at City Hall, 990 Palm Street, San Luis Obispo, by Chair Bates. 2. PUBLIC COMMENT FOR ITEMS NOT ON THE AGENDA Public Comment: None --End of Public Comment-- 3. CONSENT Motion By Vice Chair Pearce Second By Member Keller To approve Consent Items No. 3a through 3g. Ayes (4): Member Keller, Member Sandoval, Vice Chair Pearce, and Chair Bates Absent (3): Member Newland, Member Nipool Patel, and Member Patel CARRIED (4 to 0) Page 5 of 49 2 3.a MINUTES OF TBID REGULAR MEETING ON APRIL 10 AND SPECIAL MEETING ON APRIL 16 AND MAY 1 3.b SMITH TRAVEL REPORT (STR) 3.c TRANSIENT OCCUPANCY TAX (TOT) REPORT 3.d SLO CHAMBER PUBLIC RELATIONS MONTHLY REPORT 3.e SLO CHAMBER GUEST SERVICES MONTHLY REPORT 3.f NOBLE STUDIOS & DCI MARKETING MONTHLY REPORT 3.g BADGER BRANDING ORGANIC SOCIAL REPORT 4. BUSINESS ITEMS 4.a RFP PROCESS UPDATE (20 MIN) Tourism & Community Promotions Manager Jacqui Clark-Charlesworth, Hayley Corbett, Noble Studios and Yanick Dalhouse, Uniquely Driven presented the report and responded to inquiries. Public Comment: None --End of Public Comment-- Motion By Vice Chair Pearce Second By Member Sandoval To approve a budget of $98,400 for the addition of Uniquely Driven for Public Relations as a subcontractor to Noble Studios as part of the Destination Marketing Services contract. Ayes (4): Member Keller, Member Sandoval, Vice Chair Pearce, and Chair Bates Absent (3): Member Newland, Member Nipool Patel, and Member Patel CARRIED (4 to 0) 4.b STRATEGIC PLAN UPDATE (10 MIN) Economic Development & Tourism Manager Molly Cano presented the staff report and responded to inquiries. Public Comment: None --End of Public Comment-- Page 6 of 49 3 Motion By Member Keller Second By Vice Chair Pearce To direct staff to proceed with getting proposals for an update of the Strategic Plan with the not to exceed amount of $39,000. Ayes (4): Member Keller, Member Sandoval, Vice Chair Pearce, and Chair Bates Absent (3): Member Newland, Member Nipool Patel, and Member Patel CARRIED (4 to 0) 4.c FY 24-25 TBID PROGRAM BUDGET (25 MIN) Economic Development & Tourism Manager Molly Cano presen ted the staff report and responded to inquiries. Public Comment: None --End of Public Comment-- Motion By Member Sandoval Second By Member Keller To forward an approval recommendation to City Council for the 24-25 TBID budget as presented. Ayes (4): Member Keller, Member Sandoval, Vice Chair Pearce, and Chair Bates Absent (3): Member Newland, Member Nipool Patel, and Member Patel CARRIED (4 to 0) 4.d SUMMER SUPPLEMENTAL PAID MEDIA PLAN (15 MIN) Noble Studios presented the staff report and responded to inquiries. Public Comment: None --End of Public Comment-- Motion By Vice Chair Pearce Second By Member Keller To approve Option 2 for the Summer Supplemental Paid Media Plan in the amount of $52,930. Page 7 of 49 4 Ayes (4): Member Keller, Member Sandoval, Vice Chair Pearce, and Chair Bates Absent (3): Member Newland, Member Nipool Patel, and Member Patel CARRIED (4 to 0) 4.e MIDWEEKEND PROMOTION RECAP (30 MIN) Staff and contractor representatives from Noble Studios, SLO Chamber and Badger Branding presented the report and responded to inquiries. Noble Studios presented the opportunity for a summer MidWeekend program. Public Comment: None --End of Public Comment-- ACTION: Direction provided to bring back an update to future meeting with recommended changes, but no action taken. 4.f BROCHURE REPRINTING BUDGET CONSIDERATION (10 MIN) Tourism & Community Promotions Manager, Jacqui Clark-Charlesworth presented the staff report and responded to inquiries. Motion By Vice Chair Pearce Second By Member Sandoval To approve the reprinting the brochure at the presented quantity. Ayes (4): Member Keller, Member Sandoval, Vice Chair Pearce, and Chair Bates Absent (3): Member Newland, Member Nipool Patel, and Member Patel CARRIED (4 to 0) 5. TBID LIAISON REPORTS AND COMMUNICATION 5.a HOTELIER UPDATE – LIAISON REPORTS 5.b PCC UPDATE – LIAISON REPORT Chair Bates provided a brief update on PCC activities. 5.c VISIT SLO CAL UPDATE – LIAISON REPORT Vice Chair Pearce and Economic Development & Tourism Manager Molly Cano provided a brief update on Visit SLO CAL activities. Page 8 of 49 5 5.d TOURISM PROGRAM UPDATE – STAFF REPORT Tourism & Community Promotions Manager Jacqui Clark-Charlesworth Manager provided a brief update on the tourism programs. 6. ADJOURNMENT The meeting was adjourned at 11:31 a.m. The next Regular Meeting of the Tourism Business Improvement District Board is scheduled for June 1 3, 2024 at 10:00 a.m. in the Council Hearing Room at City Hall, 990 Palm Street, San Luis Obispo. APPROVED BY TOURISM BUSINESS IMPROVEMENT DISTRICT BOARD: XX/XX/202X Page 9 of 49 Page 10 of 49 May 2024 WD WE Total WD WE Total WD WE Total WD WE Total WD WE Total WD WE Total California 69.48 71.33 70.01 206.80 190.04 201.92 143.69 135.55 141.36 5.40 -0.21 3.70 13.09 -3.86 7.78 19.19 -4.06 11.77 City of Paso Robles 60.04 64.37 61.28 159.78 251.76 187.39 95.93 162.06 114.83 -18.81 -14.25 -17.49 -0.77 -2.81 -1.03 -19.44 -16.66 -18.34 City of Pismo Beach 52.39 77.61 59.60 186.92 281.17 221.99 97.94 218.21 132.30 -3.99 3.44 -1.35 2.94 -6.94 -1.06 -1.17 -3.74 -2.40 City of San Luis Obispo 64.93 81.20 69.58 145.70 223.11 171.51 94.60 181.16 119.33 7.22 1.71 5.32 0.57 -7.45 -3.69 7.83 -5.87 1.43 City of Morro Bay 56.45 69.92 60.30 121.64 184.43 142.44 68.67 128.95 85.89 -6.33 -2.79 -5.19 -6.33 -5.20 -5.52 -12.26 -7.85 -10.42 WD WE Total WD WE Total WD WE Total WD WE Total WD WE Total WD WE Total California 66.65 81.01 70.75 181.12 197.78 186.57 120.71 160.22 132.00 0.59 1.17 0.78 1.15 -3.44 -0.47 1.75 -2.31 0.31 City of Paso Robles 63.14 78.43 67.51 165.52 293.96 208.16 104.51 230.56 140.52 -12.28 -11.54 -12.03 1.51 1.21 1.49 -10.95 -10.47 -10.73 City of Pismo Beach 53.54 83.23 62.02 191.23 280.91 225.61 102.39 233.80 139.94 -12.51 -2.05 -8.77 1.03 -9.98 -3.22 -11.61 -11.82 -11.71 City of San Luis Obispo 65.99 84.79 71.36 147.86 236.95 178.10 97.57 200.91 127.10 1.95 -3.95 -0.13 2.16 -5.48 -2.21 4.16 -9.22 -2.34 City of Morro Bay 56.99 80.65 63.75 124.28 220.54 159.07 70.83 177.88 101.41 -7.03 -3.12 -5.65 -2.40 -1.81 -1.55 -9.26 -4.87 -7.11 WD WE Total WD WE Total WD WE Total WD WE Total WD WE Total WD WE Total California 65.94 81.11 70.27 177.36 209.71 188.02 116.95 170.10 132.13 -0.46 0.18 -0.25 -1.23 -3.75 -2.14 -1.68 -3.57 -2.39 City of Paso Robles 64.85 81.88 69.71 166.59 316.14 216.78 108.03 258.85 151.12 -5.94 -4.82 -5.57 3.72 1.63 2.88 -2.44 -2.44 -2.84 City of Pismo Beach 53.42 82.55 61.75 195.29 347.69 253.57 104.32 287.03 156.59 -12.30 3.14 -6.97 2.49 -3.04 2.06 -10.12 -10.12 -5.05 City of San Luis Obispo 67.54 88.30 73.47 143.80 257.53 182.85 97.12 227.39 134.34 8.86 4.31 7.26 -0.21 -3.41 -2.41 8.63 8.63 4.68 City of Morro Bay 56.95 84.54 64.83 125.82 233.60 165.98 71.66 197.50 107.61 -9.54 6.10 -4.28 -5.62 -4.15 -2.61 -14.63 -14.63 -6.78 WD WE Total WD WE Total WD WE Total WD WE Total WD WE Total WD WE Total California 60.64 73.41 64.29 170.10 190.12 176.63 103.15 139.57 113.56 0.68 -0.88 0.16 -2.65 -3.98 -3.17 -1.99 -4.82 -3.01 City of Paso Robles 60.53 79.35 65.91 180.86 304.61 223.42 109.48 241.71 147.26 -5.49 -8.75 -6.64 1.92 1.36 1.20 -3.67 -7.51 -5.51 City of Pismo Beach 61.35 80.23 66.74 224.65 351.45 268.20 137.82 281.99 179.01 6.79 1.07 4.76 -2.89 -2.38 -3.23 3.71 -1.33 1.38 City of San Luis Obispo 62.87 76.97 66.90 159.58 227.84 182.02 100.33 175.37 121.77 2.39 -0.26 1.50 -2.88 -3.78 -3.47 -0.56 -4.03 -2.01 City of Morro Bay 57.63 76.45 63.01 142.13 187.78 157.95 81.92 143.56 99.53 4.25 12.87 7.09 -2.74 -5.15 -3.20 1.40 7.06 3.66 For the Week of May 26, 2024 to June 01, 2024 For the Week of May 19, 2024 to May 25, 2024 For the Week of May 12, 2024 to May 18, 2024 For the Week of May 05, 2024 to May 11, 2024 RevPar Current Week Totals Percent Change Occupancy (%)ADR RevPar Occupancy (%)ADR RevPar Current Week Totals Percent Change Occupancy (%)ADR RevPar Occupancy (%)ADR Current Week Totals Percent Change Occupancy (%)ADR RevPar Occupancy (%)ADR RevPar Current Week Totals Percent Change Occupancy (%)ADR RevPar Occupancy (%)ADR RevPar Page 11 of 49 Page 12 of 49 2009-10 2010-11 2011-12 2012-13 2013-14 2014-15 2015-16 2016-17 2017-18 2018-19 2019-20 2020-21 2021-22 2022-23 2023-24 Change +/- to previous FY July 508,195$ 541,806$ 591,184$ 636,778$ 699,845$ 761,346$ 844,845$ 877,391$ 861,241$ 884,317$ 913,019$ 530,064$ 1,214,080$ 1,297,863$ 1,245,883$ -4.0% August 511,564$ 542,194$ 574,395$ 623,655$ 674,244$ 732,271$ 774,501$ 765,232$ 728,932$ 775,513$ 826,465$ 623,523$ 992,620$ 1,057,478$ 1,037,499$ -1.9% September 400,023$ 437,543$ 490,524$ 508,583$ 505,954$ 557,002$ 643,127$ 650,117$ 693,704$ 682,810$ 720,414$ 660,405$ 965,595$ 1,039,589$ 1,024,869$ -1.4% October 414,870$ 442,586$ 437,805$ 469,977$ 509,435$ 594,032$ 642,221$ 628,049$ 601,208$ 650,101$ 711,393$ 632,733$ 889,485$ 993,400$ 986,681$ -0.7% November 280,913$ 330,924$ 347,437$ 359,163$ 425,769$ 475,360$ 468,016$ 497,162$ 513,487$ 556,885$ 593,403$ 422,488$ 722,487$ 770,599$ 757,010$ -1.8% December 246,684$ 274,417$ 314,784$ 319,451$ 355,315$ 391,132$ 429,600$ 434,836$ 473,701$ 488,296$ 488,757$ 236,391$ 638,253$ 628,735$ 628,344$ -0.1% January 230,279$ 256,351$ 276,165$ 302,153$ 331,853$ 400,239$ 387,304$ 396,559$ 415,690$ 465,547$ 520,813$ 302,621$ 557,369$ 554,408$ 621,595$ 12.1% February 273,373$ 302,246$ 323,359$ 344,160$ 366,980$ 431,510$ 466,915$ 439,735$ 503,451$ 524,327$ 596,021$ 426,144$ 716,045$ 735,450$ 687,480$ -6.5% March 326,099$ 333,783$ 392,266$ 426,879$ 448,103$ 520,795$ 559,235$ 549,642$ 577,285$ 602,781$ 268,458$ 614,973$ 820,473$ 807,997$ 850,157$ 5.2% April 423,158$ 451,133$ 475,913$ 486,850$ 564,617$ 610,894$ 609,439$ 708,724$ 641,919$ 741,364$ 69,184$ 742,477$ 1,068,408$ 1,056,663$ 1,004,872$ -4.9% May 372,997$ 433,874$ 447,116$ 489,862$ 546,916$ 601,614$ 598,093$ 645,114$ 630,820$ 665,603$ 174,982$ 760,006$ 919,831$ 910,508$ June 490,326$ 512,543$ 578,234$ 610,948$ 630,729$ 727,028$ 731,038$ 765,362$ 796,899$ 835,727$ 409,945$ 973,975$ 1,100,000$ 1,160,330$ Total/Average 4,478,481$ 4,859,400$ 5,249,181$ 5,578,460$ 6,059,758$ 6,803,224$ 7,154,334$ 7,357,923$ 7,438,338$ 7,873,272$ 6,292,853$ 6,925,799$ 10,604,646$ 11,013,020$ 8,844,390$ 2022-23 2023-24 Change +/-2022-23 2023-24 Change +/-2022-23 2023-24 Change +/- July 82.6 83.5 1.1%206.04 199.85 -3.0%170.2 166.97 -1.9% August 75.8 74 -2.4%191.58 190.04 -0.8%145.18 140.59 -3.2% September 72.7 71.2 -2.1%192.94 194.69 0.9%140.26 138.57 -1.2% October 69.9 70.1 0.3%182.95 184.24 0.7%127.88 129.19 1.0% November 61.6 62.7 1.8%168.42 164.58 -2.3%103.79 103.23 -0.5% December 54.1 56.5 4.4%151.40 149.65 -1.2%81.88 84.56 3.3% January 50.4 54.3 7.7%136.18 139.69 2.6%68.59 75.79 10.5% February 65.9 59.7 -9.4%156.67 152.68 -2.5%103.3 91.2 -11.71% March 64.0 67.9 6.1%159.72 160.49 0.5%102.16 108.93 6.63% April 73.8 72.1 -2.3%191.52 187.59 -2.1%141.40 135.30 -4.31% May 67.5 181.38 122.36 June 74.2 206.77 153.52 Total/Average 67.71 0.01 177.13$ -0.01 121.71$ 0.00 Updated: 06/06/2024 Occupancy ADR RevPAR*Figures from Smith Travel Research Report TOT Comparison Page 13 of 49 Page 14 of 49 Report to City of SLO – TBID and PCC Public Relations Contract May 2024 PR ACTIVITY Implementation/Proactive Work Hosted three media events and met with four media indivudally across three counties on Southern California Media Mission Began planning for travel influencer Karina Henry's upcoming stay Began planning for sustainability influencer Ashley Diedenhofen's upcoming stay in partnership with Kind Traveler and Visit California Met with San Diego-based media Brandon Hernandez after the SoCal Media Mission Continued planning for sustainability influencer Delilah Harvey's upcoming stay Attended Visit California's influencer strategy webinar Continued working with the City and Noble Studios/DCI on overall tourism marketing campaign Responsive leads Pitched "Teenifornia" and "Pride Month" story ideas to Visit California Pitched "Farm & Agriculture", "Winery Events", "Late Summer Road Trips", "Where to U-Pick", "Wine Tours", "Family Summer on the Coast", "Wineries on the Central Coast", "Pet Friendly Travel", "Sports Activities", "LGBTQ Travel", "Native/Indigenous History & Culture" and "Alternative Transportation" to Central Coast Tourism Council Partnerships Began working on Downtown Summer Spending campaign with the City Continued planning for SoCal Spring Media Mission with DCI Continued working with Badger Branding on Downtown Neighborhood Map Met with Petit Soleil's new PR team Continued working with the City, DCI, Noble and Badger Branding on Sustainable SLO marketing plan PUBLICATION PLACEMENTS UVPM AD VALUE PILLARS RESULT OF EAT THIS, NOT THAT 7 Best Fitness & Wellness Adventures in San Luis Obispo 7,541,711.00 $69,760.00 Outdoor MEDIA HOSTING MOVIEMAKER MAGAZINE SLO International Film Festival Wraps 30th Anniversary With Plans for New SLO Film Center 239,000.00 $42.55 Cultural MEDIA HOSTING IN PARTNERSHIP W/SLOIFF KSBY City Farm SLO welcomes the Sheep Shearing Shindig back to the Central Coast 478,000.00 $39.54 Family PROACTIVE PITCHING TIMEOUT The best Pride parades and festivals in the U.S. to celebrate LGBTQ rights 19,000,000.00 $895.51 Cultural PROACTIVE PITCHING FROM DCI TRAVEL PULSE Six Lesser-Known Pride Celebrations to Consider in June 405,000.00 $62.77 Cultural PROACTIVE PITCHING FROM DCI GREEN LODGING NEWS Every Hotel Stay Plants Trees in San Luis Obispo as Part of Every Stay Gives Back Program 2,000.00 $0.94 Sustainability PROACTIVE PITCHING IN PARTNERSHIP W/KIND TRAVELER JEWISH JOURNAL ONLINE Embracing the Heart of Giving: Voluntourism in San Luis Obispo 190,000.00 $32.82 Sustainability RESPONSIVE PITCHING IN PARTNERSHIP W/VISIT SLO CAL VISIT CALIFORNIA Pride Month Across California 230,243.00 Cultural RESPONSIVE PITCHING MSN TRAVEL 10 Underrated Destinations for Father's Day 157,190,000.00 $15,444.86 Family REDFIN BLOG Summer Lovin' in SLO: Summer Things to Do in San Luis Obispo, CA 33,300,000.00 $2,173.22 Cultural KTLA Announcing the SLO Film Center at the Palm Theatre 8,070,000.00 $1,406.75 Cultural YAHOO UK The revival of California's vintage motels – thanks to Barbie, Instagram and a cult new coffee table book 2,940,000.00 $194.05 Cultural WTMJ Best U.S. cities to travel to with your dog 1,250,000.00 $132.89 Family TINYBEANS We Tried Amtrak's Pacific Surfliner & Here's Why It's the Perfect Family Getaway 1,090,000.00 $81.06 Family KSBY Two San Luis Obispo hotels receive Michelin Guide recognition 478,000.00 $39.54 Cultural BLOGARAMA 12 Pros and Cons of Moving to San Luis Obispo, CA: A Guide for Renters 125,000.00 $11.15 Cultural PASO ROBLES DAILY NEWS New collaborative film center opening in San Luis Obispo 85,000.00 $6.39 Cultural THE WILDEST The 10 Most Dog-Friendly Cities for Summer Vacation 37,000.00 $4.19 Family REPORT WIRE The Ultimate San Luis Obispo, CA Bucket List 5,000.00 $1.15 Cultural TOTALS 19 232,655,954.00 $90,329.38 TOTAL YTD 3,391,084,251.00 $1,313,783.78 167 3,623,740,205.00 $1,404,113.16 Page 15 of 49 Page 16 of 49 May Apr May 2023 2024 2024 Asia 5% Walk‐ins 6,752 5,289 6,265 Europe 49% Phone Calls 572 199 155 Australia/NZ 14% Emails & Digital 1,028 1,386 1,320 UK 10% N. America 9% C. America 2% May Apr May S. America 9% 2023 2024 2024 Calls 50 29 23 West Coast 21% Southwest 8% Midwest 22% May Apr May South 26% 2023 2024 2024 East Coast 24% Referrals 1,126 41 29 Northern CA 24% Central Coast 44% May Apr May Central Valley 2% 2023 2024 2024 Desert 0% Email 135 118 142 Southern CA 30% Phone Calls 326 130 135 May May May 2023 2024 2024 YTD Fulfilled N/A 64 VisitSLO.com 97 208 INFORMATION REQUESTS EVENTS SHARED REPORT TO CITY OF SLO ‐ TBID & PCC GUEST SERVICES CONTRACT MAY 2024 DEMOGRAPHIC SNAPSHOT International Travelers VISITOR INTERACTION CALLS TO 877‐SLO‐TOWN HOTEL REFERRALS HOTEL AVAILABILITY TRACKER Domestic Travelers California Travelers VISITOR CENTER ACTIVATIONS Visitor Center at SLO Farmer's Market (Thursday) VISITOR CENTER HIGHLIGHTS 1) Organizing the Visitor Center out at Thursday Farmers' Market after Memorial Day. 3) Providing resources and events fliers to our hotel partners 2) Getting the hotel occupancy for graduation to be able to best direct our guests Page 17 of 49 Page 18 of 49 Agency Report ·May 2024 SLO-TBID Page 19 of 49 Agency Repor t May Activity &Performance What’s Ahead: ●Quarterly Marketing Plan FY23-24: Visit SLO - 30/60/90 Marketing Plan - FY23-24 Paid Media Paid Search In May,paid search drove 26,234 impressions (+3%YoY),3,215 clicks (-12%YoY),12.26%CTR (-15%YoY),a 68.21%conversion rate (+104%YoY),a $3.54 average CPC (+6%YoY)and 6,672 sessions (-10%YoY)while driving 1,722 hotel referrals (+72 YoY),139 homestay referrals (+70% YoY),and 256 things to do referrals (+169%YoY)at a 9%decrease in cost YoY. 2 Page 20 of 49 This graph shows PoP data as YoY comparisons within the GA4 dashboard are not available,as GA4 was implemented less than one year ago. Paid Social Paid social drove 1,168,614 impressions (-54%YoY),564,493 users reached,and 21,194 clicks (-30%YoY)across Facebook and Instagram with a 1.81%CTR for FB/Instagram (+53%YoY)for 12,043 sessions (+3%YoY)while driving 47 hotel referrals (+96%YoY),9 Homestay referrals (+50% YoY),and 28 things to do referral (+600%YoY)at a 44%decrease in cost YoY. Over the last several months we have been optimizing our campaigns to drive higher quality leads and improve conversion rates for our campaigns. Display Display drove 2,328,418 impressions (+232%YoY),4,076 clicks (-62%YoY),a 0.18%CTR (-88% YoY),a 1.38%conversion rate (+60%YoY)and 2,537 sessions (-53%YoY)while driving 31 hotel referrals (-40%YoY),7 homestay referrals (-46%YoY),and 8 things to do referral (+60%YoY),at a 32%decrease in cost YoY. As Google transitions away from traditional static display ads,we expect to continue to see decreases in performance for these types of static ads.New ad formats such as Performance Max and Demand Gen ads allow Google to utilize machine learning and AI to improve performance by dynamically switching out headlines,descriptions,and other assets.We will continue to build out 3 Page 21 of 49 and shift budget to more ads for these types of ads to utilize these new tools and continue to drive higher levels of engagement and performance across the display networks. This graph shows PoP data as YoY comparisons within the GA4 dashboard are not available,as GA4 was implemented less than one year ago. Performance Max (PMAX) Performance Max campaigns drove 23,365 impressions,2,627 clicks,an 11.24%CTR,a 33% conversion rate and 2,879 sessions while driving 49 hotel referrals,1 homestay referral and 526 things to do partner referrals at a total spend of $733. PMAX Ad Examples: 4 Page 22 of 49 Demand Gen Demand Gen campaigns drove 31,689 impressions,594 clicks,a 1.87%CTR,a 7.79%conversion rate and 418 sessions while driving 34 hotel referrals,10 homestay referrals,and 4 things to do partner referrals at a total spend of $737. Proactively monitored and optimized paid media placements ($36,840 spend). Email Marketing Monthly Newsletter In May,we sent two newsletters to all subscribers.The first email focused on spring events and highlighted SLO’s Kind Traveler initiative.The second email focused on downtown SLO,local shopping,dining options,and the chance to win a sustainable trip.In May,our newsletters drove 1,216 sessions (+257%PoP),152 total par tner referrals (+300%PoP),60 hotel referrals (+233% PoP),had an average engagement rate of 63%(+34%PoP),an average session duration of 2m 44s (+34%PoP),and an average pages/session of 2.91 (+40%PoP). Key Takeaway:Both emails in May showed high levels of engagement when looking at the engagement rate,pages per session,and average engagement time.The email that prioritized downtown SLO,local shopping and dining options and the chance to win a sustainable trip drove 5x as many partner referrals and over twice as many hotel referrals. 5 Page 23 of 49 May Newsletter Snapshot |Fresh Spring Events in SLO ●Send Date:Friday,5/3/24 ●Audience Reached:All Newsletters Subscribers ●Recipients:21,741 ●Open Rate:46.9% ●Click Rate:2.9% ●Number of Website Sessions:686 ●Average Session Duration:2:18 ●Pages /Session:2.67 6 Page 24 of 49 ●Engagement Rate:62.83% ●Total Partner Referrals:25 ●Total Lodging Referrals:12 May Newsletter Snapshot |What’s Up in Downtown SLO? ●Send Date:Wednesday,5/22/24 ●Audience Reached:All Newsletters Subscribers ●Recipients:22,127 ●Open Rate:49.9% 7 Page 25 of 49 ●Click Rate:2.8% ●Number of Website Sessions:485 ●Average Session Duration:3:00 ●Pages /Session:3.30 ●Engagement Rate:63.71% ●Total Partner Referrals:125 ●Total Lodging Referrals:46 Search Engine Optimization (SEO)&Content Creation Organic search traffic decreased 5%period-over-period and increased 38%year-over-year. Organic search generated 841 hotel partner referrals (+143%YoY),54 homestay partner referrals (+80%YoY),and 2,120 things to do referrals (+89%YoY).YoY Average Session Duration increased by 159%,and pages per session increased by 32%. Page 1 keywords increased to 1,191 (+35%YoY),and total keywords decreased to 4,838 (+37% YoY).In May,we optimized the Avila Beach page and the San Luis Obispo Hikes page.We are continuing to monitor SEO performance across all of our pages since our new website launched last July,and are seeing good organic improvements across the board. Cal Poly Page (Optimized in November) Things to Do Page (Optimized in January) 8 Page 26 of 49 Breakfast Page (Optimized in February) Website In May,the website saw 66,880 total sessions (+24%YoY).The highest engagement rates came from organic search,email,and referral traffic.May saw an average of 1.93 pages per session (+28%YoY)and an average session duration of 1:52 (+93%YoY).In May we saw 3,403 Hotel Referrals (+97%YoY),354 Homestay referrals (+85%YoY),and 3,244 Things to Do referrals (+100% YoY). 9 Page 27 of 49 10 Page 28 of 49 MRO Updates: Plugins: ○Plugins and Updates ■WP core 6.5.3 ■Gravity Forms ■Gravity Forms Mailchimp ■Permalink Manager Pro ■Events Calendar ■Events Calendar Community Events ■Events Calendar Pro ■WP Hide Login ■Yoast SEO ■ACF Pro 11 Page 29 of 49 Web Retainer Monthly Progress Task Hours Accomplishments Monthly Maintenance, Coordination,and Management 3.25 Neighborhood page update support +fix for video upload 12 Page 30 of 49 Creative Services Monthly Progress 13 Page 31 of 49 Task Hours Accomplishments Monthly Maintenance,Coordination, and Management 8.25 SLO Retractable Banner Design PR And Media Relations Proactive Pitching: ●One Town,Many Events ○Pride and LGBTQ-friendly travel ○Summer Travel (Mission Plaza Concer t Series) ○Wine and Sustainability Media Relations:Pitching and Outreach ●Veronica Stoddart,Budget-friendly Vacations ●TimeOut,Best U.S.Memorial Day Weekend Getaways within 5 Hours from a major U.S.city ●Travel Market Report,Boutique Hotels ●Robin Smith,U.S.Events and Festivals ●Robin Smith,Agritourism Experience 14 Page 32 of 49 Hosted Media Visits for May: ○Matt Meltzer,Fifty Grande,May 15-16 SoCal Coastal Media Mission DCI coordinated a three county media mission spread across five days with two events hosted in Los Angeles and one in Orange County coupled with one-on-one meetings held in San Diego. Collectively,the Visit SLO team met with 21 journalists. ●Santa Monica,May 13  ○The Potting Shed |6:15-8:45pm) ■Alissa Bica (Wine &Spirits Magazine) ■Chanin Victor (Freelance:Cali Mag) ■Jennifer Chan (People Magazine) ■Linda Laban (NY Post,Robb Report) ■Neal Broverman (The Advocate,Equal Pride) ■Samantha Leal (Travel +Leisure,The Cut) ■Rena Nadar (LA Family Travel) ●DTLA/Arts District,May 14  ○Manuela -11:30am-2pm ■Matthew Kaner (Men’s Journal) ■Kaila Yu (Business Insider) ■Marina Szakin (TravelAge West) ■Jason Heidemann (Expedia Group,Passpor t) ●Newport Beach (OC),May 15  ○Dine +Duffy 4:30-7:30pm  ■Sharon Stello (Laguna Beach Magazine,Newpor t Beach Magazine) ■Wendy Lee (InsideHook,TravelAwaits) ■Christopher Trela (Newport Beach Independent,Orange County Business Journal) ■Greer Wylder (Greer’s OC) ■Jim Benning (AAA) ■Cindy Carcamo (LA Times) ●San Diego,May 16 &17 ○Desksides only ■Carmen Varner (Tasting Table) ■Brandon Hernandez (San Diego Beer News) ■Ron Donoho (The San Diego Sun) ■Joanne &Tony DiBona (USA Today) 15 Page 33 of 49 DCI 2023-24 SLO Coverage Grid: ●https://docs.google.com/spreadsheets/d/1X5vv8eqMyV4HSLq4nod-fio_XtbqSyap54Hau1w V7yY/edit#gid=1486951543 16 Page 34 of 49 May 2024 SLO TBID - SHARESLO ORGANIC SOCIAL REPORT Date: 6/12/24Page 35 of 49 Followers: 31,689 ( 2%) Total Follower Gain: 611 Total Posts: 182 Total Impressions: 667,705 ( 33%) (includes both organic & paid) Total stories: 160 Total Engagements: 9,280 ( 7%) Engagement Rate: 1.4% ( 38%) INSTAGRAM TOP POSTS: In May, we saw an increase of just over 600 followers. Our impressions and engagements slightly decreased due to more static image posts than reels than in the previous month. Our engagement rate shot up by 38% and remains within the industry standard of success. Page 36 of 49 Page Followers: 98,570 ( 0%) Total Net Audience Growth: -32 Total Posts: 13 Total Impressions: 1,057,828 ( 41.5%) Total Organic: 37,980 ( 65%) Total Engagements: 906 ( 90%) Engagement Rate: .1% ( 83%) FACEBOOK TOP POSTS: In May, we saw a decrease in analytics across the board. While this is disappointing, it is explained because music licensed for use on Instagram isn’t necessarily usable on Facebook. Since we mirror content from Instagram, some of the reels we share to Facebook get pulled down by the platform. This results in fewer videos being posted on Facebook, which reduces impressions and engagement rates. Paid ads were also reduced by 40% which affects our impressions. The audience decrease is a result of the Pride Fest 2024 post. Page 37 of 49 Followers: 842 ( 16%) Followers Gained: 86 Post Views: 2,367 ( 9%) Profile Views: 95 ( 13%) Likes: 65 ( 57%) Shares: 2 ( 66%) Comments: 5 ( 150%) Total Viewers: 1,928 ( 19%) As referenced in last month’s report, we shifted gears from Pinterest to Tiktok to get more ROI for our efforts and put our content on a more engaging platform, better suited for our message. We’ve increased in followers, post views, comments, and profile views over the last month. TOP POSTS: TIKTOK Page 38 of 49 Total Audience: 339 Total Net Growth: 18 Total Posts: 4 Impressions: 471 ( 57%) Engagements: 29 ( 55%) Engagement Rate: 6.2% ( 4.9 %) LINKEDIN TOP POSTS: In May, we saw an increase in followers and engagement rate. This means that new and existing followers who see our posts are engaging with it at an extremely high rate of 6.2%. Our impressions and engagements decreased overall due to not promoting specific events or deals within SLO, like SLO Film Fest or the Midweekend Campaign. This type of content usually has more shares and sends on this platform. Page 39 of 49 Total Posts: 2 Story Views: 914 ( 12%) Story Impressions: 390 ( 40%) Interaction Rate: 74% ( 2.8%) (Average Rate: 67%) Completion Rate: 65.2% ( 1.8%) (Average Rate: 52%) CA TRAVEL STORIES - CROWDRIFF TOP POSTS: In May, we saw an an increase in story views with an increased completion rate, which means more people saw our stories and watched the whole thing. Interaction rate decreased which means there were fewer swipe-ups, but still stays well above the industry standard of success. Page 40 of 49 WHAT WE WORKED ON THIS MONTH: -Kind Traveler Partnership Reel / Giveaway -National Bike Month in SLO -Reel (12.7K Views) -Refillable Water Stations in SLO -Giveaways -Kind Traveler, Nexus SLO, Blues’ Baseball, Live Oak, Drag Spectacular -Amtrak Collaboration -Reel (32.3K Views) -Launch Pride 2024 & promote Open Farm Days 2024 -Outdoor SLO -Must-See Views in SLO, 3 Unique Ways To Move Your Body -New Businesses in SLO -Spritz Season in SLO, BBQ in Downtown SLO Page 41 of 49 JUNE’S FOCUS: -Summer Activities -First Day of Summer, Concerts in the Plaza -Pride Fest 2024 -Pride Event Round-Ups -Date Night in SLO Reel -Food / Bev - Happy Hours in SLO, Wine Tasting in Downtown SLO -Giveaways w/ @bluesbaseball, @midstatefair, @festivalmozaic - Reels -Father’s Day Sustainable Shopping, Local’s Guide to SLO, SLO History Fun Facts -Sustainable SLO / Outdoor SLO -Waterfall in SLO, EV Chargers in SLO, 3 Trails in Miossi Open Space Page 42 of 49 SLO Happenings Event Promotion Sponsorship APPLICATION EVENT NAME: Sustainable Ag Expo EVENT DATE(S): November 11-13, 2024 EVENT VENUE LOCATION: Madonna Inn Expo + Center of Effort EVENT WEBSITE URL: sustainableagexpo.org EVENT ORGANIZATION: Vineyard Team X NON-PROFIT ___FOR-PROFIT ORGANIZATION ADDRESS: _5915 El Camino Real, Atascadero, CA 93422 ORGANIZATION’S WEBSITE URL: vineyardteam.org PHONE NUMBER: 805.466.2288 POINT OF CONTACT: Beth Vukmanic POSITION/TITLE: Executive Director PHONE NUMBER: 805.466.2288 EMAIL: beth@vineyardteam.org IS APPLICATION WRITER DIFFERENT FROM LISTED POINT OF CONTACT: ___SAME ___ *Please add application writer’s contact information here if different: _________________________________________________________________________________ FOR INTERNAL USE ONLY Application Date: Application Status: Committee Review Date: Total Net Score: Estimated # of Room Nights: Committee Notes: Page 43 of 49 EVENT QUESTIONS 1. Event Description: The Sustainable Ag Expo (Expo)’s popular educational seminars and tradeshow attract wine industry professionals to San Luis Obispo. The multi-day, mid-week, off-season event is celebrating its 19th year in November 2024. High quality national speakers entice attendees from all parts of California as well as other states. 2. Describe how you track your event, success and attendees (ticket sales, actual event attendance, attendee demographics, survey of event satisfaction, etc.) Event metrics are tracked through attendance. Tickets are sold through a CRM system that captures the attendee’s address so we can identify what area they are visiting from. A post-event attendee survey evaluates event satisfaction. Survey responses as well as verbal feedback during the event are recorded and reviewed annually while panning for the next Expo. 3. Describe your event’s target audience (including but not limited to age, interests, area of residence, household income, families/couples, etc.) The audience at the Expo includes agriculture stakeholders: farmers, pest control advisors, researchers, government representatives, ag vendors, press, and university personnel. In 2023, 68% of participants were non-local. 4. Historical event attendance (n/a if first time or startup event. An annual event with a new series, speaker, team, musician or show does not constitute as a new event) In 2023, total attendees were an impressive 527. Non-local visitors represented 68% of total attendees. Assuming a $185.50 ADR and 4-night stay ($742 per person), the value of non-local visitors was $265,903. 5. Historical percentage of in-county versus out-of-area event attendees (must equal 100%) a. _32% of Local/In-County Event Attendees b. _68% of Out-of-Area Event Attendees (Resides 50+ miles outside of San Luis Obispo) c. _ n/a of New startup event 6. Expected total number of event attendees: Back in person for the last two years, attendees continue to value the opportunity to connect with researchers and other farmers throughout the event. We expect participation to maintain at the successful 500+ attendees reached in 2023. The event continues to appeal to non-local attendees with two days of specialized seminars featuring national speakers on sustainable winegrowing practices, an expanded press plan, digital advertising, and the second year of the popular Monday night launch event. 7. Expected percentages of in-county and out-of-area event attendees a. _35% of Local/In-County Event Attendees b. _65% of Out-of-Area Event Attendees (Resides 50+ miles outside of SLO) 8. Provide information on event ticketing (ticket requirement, price range, ticket platform used, etc.) Page 44 of 49 Event passes range from $225 to $545 depending on the package. Tickets are sold through the user- friendly sustainableagexpo.org website. 9. Have you requested funding from other organizations/entities: ___Yes _X_No a. If yes, please provide the names of these organizations and funding entities: 10. What are you willing to offer the City and TBID members in exchange for the sponsorship funds for your event? SELECT ALL That APPLY ___ Exclusive lodging partnership _X_ Promotion for event attendees tied to SLO lodging ___ Complimentary tickets for additional promotional use ___ Other: 11. Please provide any additional information on what sets your event apart from others taking place in San Luis Obispo: Recent research by Opinium on the attitudes and perceptions of business travelers from the U.S. and Canada shows that, “Three-quarters of business travelers say that meeting in person is critical for building positive, long-term relationships...” The Sustainable Ag Expo is the premiere educational event for the wine industry. Attendees seek out the San Luis Obispo based event to access knowledge from national sustainable winegrowing experts and to network with peers. The Expo has already secured the event headliner – Fritz Westover – a highly popular, former, employee of Vineyard Team. Since moving to Texas in 2014, Fritz has continued to work with many California farmers and Vineyard Team. His strong California network is eager to hear him speak both at the Monday evening kickoff event and from the main stage. New this year, we are showcasing our first ever equipment demonstration. Attendees will end day sipping local beer while they explore equipment that can improve their business. This Expo takes place mid-week in November, during the travel off-season. The Expo has a 19-year track record and has successfully executed incremental expansion. Using the November 2023 ADR of $185.50, anticipating attendance of 530 with 65 percent non-local staying for four nights, the Expo will bring $255,619 into San Luis Obispo. In addition to lodging revenue, the positive economic impact to the city includes dining and food dollars spent in the city. The Monday evening kick-off event is located at SIP Certified sustainable vineyard and winey, Center of Effort, located right in the Edna Valley. The main event is contained at the Madonna Inn Expo facility so there is no stress on community resources. 530 attendees x 65% non-local x 4 nights x $185.50 = $255,619 The promotional plan includes targeted digital advertising in trade press, radio, social media, and other digital ads to generate pre-event press coverage promoting the benefits of attending the Sustainable Ag Expo and staying in Beautiful San Luis Obispo. Page 45 of 49 PROMOTIONAL PLAN –Please provide a promotional plan containing a detailed strategy outlining the below: 1) Media Plan. Out-of-area advertising/marketing sponsorship of the event including where, when, and how often advertisements will be placed. If available, it is strongly encouraged to include specific details on media placement (print, radio, tv, out of home media, social media, programmatic advertising, etc.) with projected reach, engagement and ROI of media tools. Must be included in media plan, but not limited to: • Media outlet • Target audience • Media placement • Media timing • Media cost • TBID Stay in SLO Messaging Sustainable Ag Expo Media Plan: Media Type Target Audience Media Placement Media Timing Media Message Media Cost Digital Trade Facebook, Google Ads, Ag Net West radio, Wine Business Monthly, etc. Fall Attend Expo – Stay in Beautiful SLO $6,500 Print Trade Postcards (3K+) Fall Attend Expo – Stay in Beautiful SLO $1,500 Digital Trade Event website and event promotion of Discover SLO (see 2023 website image below) Summer - Fall Attend Expo – Stay in Beautiful SLO $0 Total $8,000 Sustainable Ag Expo Program Funding: Out-of-area attendees are drawn to attend the Sustainable Ag Expo for the opportunity to learn from and interact with national experts in person. The event team has already secured highly sought-after experts from Cornell and Oregon State University and plans to bring in four total researchers to present throughout the two-day event. 4 expert researchers x 2-3 nights x $185.50 = $2,000 Total Grant Requested: $10,000 Page 46 of 49 2) Event Budget. Please provide a detailed event budget listing all available support and income sources. Budgeted marketing dollars should be included in your event budget. Budget Plan: Item Income Source Estimated Amount Partners and Sponsors Vineyard Team Partners $85,000 Attendees Event Income $115,000 TBID Grant $10,000 Total $210,000 Page 47 of 49 Central Coast Vineyard Team Expo Profit and Loss January - December 2022 Accrual Basis Tuesday, April 30, 2024 11:06 AM GMT-07:00 1/1 TOTAL Income EXPO 214,597.75 Total Income $214,597.75 Cost of Goods Sold Credit Card Processing Fees 5,447.52 Total Cost of Goods Sold $5,447.52 GROSS PROFIT $209,150.23 Expenses 1_Payroll Expenses 5,189.87 Events Expenses 84,094.04 Insurance Expense 805.89 Licenses & Fees 270.00 Professional Fees 12,805.00 Software Expenses 4,227.00 Staff/Volunteer Reimbursements 344.02 Website, Internet, Network 690.40 Total Expenses $108,426.22 NET OPERATING INCOME $100,724.01 NET INCOME $100,724.01 Page 48 of 49 Staff • Beth Vukmanic, Executive Director • Hayli Macomber, Outreach & Education Coordinator • Whitney Brownie, SIP Certified Coordinator Board of Directors • Molly Bohlman, Niner Wine Estates • Carter Collins, Viticulture Management Inc. (Secretary) • Paul Crout, Helena (Vice President) • Fintan du Fresne, Phase 2 Cellars • Sara Frazer, Monterey Pacific • Gregory Gonzalez, Coastal Vineyard Care (President) • Andrew Heilbrun, Presqu'ile and ARC Vineyards • Mylène Hermier, The Duckhorn Portfolio • Oliver Matthews, Vineyard Professional Services • Lauryn Meissner, Treasury Wine Estates • Zachary Merkel, J. Lohr Vineyards & Wines • Matt Merrill, Mesa Vineyard Management • Mindy Record, JUSTIN • Denise Shurtleff, Cambria Wines (Treasurer) • Danielle Taber, The Fableist Wine Company Page 49 of 49