HomeMy WebLinkAbout20244203_Destination_Marketing_Services_Visit_San_Luis_Obispo_NS_F_RedactedAgency Marketing
Services RFP
Brand Agency Data
City Of San Luis Obispo Noble Studios March 2024
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The Noble Team
Better Every
Day, Together!
A few highlights of the KPIs and results we've achieved
together over the last four years
Change in Perception as an
1 O,O Overnight Destination
T Oct'21 to Dec.'23
14fp COO 000 Impressions
FYs 20/21, 21/22, 22/23 +QJ Q2 of FY23/24 combined
+584% +4 m ♦155%
lateral in homestay in newsletter
referrals referrals ubscdp0ons
• H2O/2tg051 hotel astern Is, 394 homestay referrals and 339 newsletter subs
• HA/=13,727hotelrefmols,789 homestay referrals and 506 newsletter subs
• H22/2123p21 notd rekerrols,1,676 homestay referrals and 587 newsletter subs
• FV 23124(tbru Feb'24):18,503 hotel referrals (forecast 27.7k),'1,084 homestay
referrals (forecast3,126), 575 newsletter subs (forecast 63)
• Hotel referral conversion roteN66%and homestay referral conversion rote ND%
1.8 Million +P21%growllk +178%growth
W skedle sessions In overall sessions In organic sessions
• The year before our partnership stortM(FV 19/20), VIsitaousOm.com received
186,763 total website sessions
• July 10to Feb '24.1A million sessions driven to actual With u% rest urn
• Fy'22IM:59V49 measure sessions,+=% growth in Overall [rare
• H19/20 vs H 22123:178% growth in organic traffic
• Comparing overall growth intraffic, FV 19/20 vs Fr 22/23, In key morkea:•2R% In
IA ll+212%in aF oMA, •648% in Seattle OMr,+1M in San oleo CMA. •66B%In
Meseta W& •814%in Portland DMA, •428%In has Vegas MA
n 22123 Wsnon-pandemic year (Fv 1e11a), omk In owron weeawtmmo and
•nb% In organic trurc
+148% in overoll traffic +11SM in organic traffic
• OVeral engagement rate(new cA4 scat, inversa M scroll rote) has increased
81%(hom 28%to 0.5%)
• Organic engagement note has 1across sea 114%(1rom 3(% to 65%)
+UISX in ranked keywords
• VISRSLO.cam ranked fw348 keywords on page l d SERI+ In July 2gasok Feb 24
VISRSLO.cam ranks fw1,130 keywords
• The site also ranked focZ132total keyvOMs In July 2020 oM Is now ranking for
A512 total keywords -a T2% Increase
Certificate of Insurance
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CERTIFICATE OF INSURANCE
ICertificate of Insurance can be found in our Submittal Forms packet here i
noble studios
Our Lasting Relationships,
Your Client References
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The Reference forth in the RFP can be found as a PDF here
In Me link provided below, you'll find a curo[ed selection of our
tral and tourism WSe Missiles. Extolled ovennews are
provided in Me following pal but w e linked out to the
work itself. Each case study provides examples of the quality
deliverables and results we produce for our clients.
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Case Study
Node Studios has worked with Visit Inks Tahoe for a number of years. Our partnership
began through supporting them with SBO/SEM and websits enhancements and has since
grown into a full -service Agency of Record partnership. We fulfill their media planning
and buying, creative strategy, designed and built their website, helped rollout a
cuslaimbility-focused program calle l'Rules to Lake By' and offer email marketing,
reporting compaign performance, and webske enhancements on an ongoing basis.
In June 202Z we rebounded the organbation from the Lake Tahoe Visitors Authority to
Vick Lake Tahoe and our debut brand campaign 'Awe and Then Some' has helped the
destination achieve impressive results and industry awards. Most recently, we wan a
OsNny BSTO Award for Integrated Marketing and Messaging Campaign: Overall
Marketing Budget $I Million to $5 Million.
In FY U-23 Vick Lake Tolb em key compagn initiatives were centered around launching
Me brand compogn, promoting year-round overnight stays, and supporting midweek
visitation. We're proud to say the results have been 'Awe and Then Some', reaching 2.4
million gold Asks and increasing partner referrals from paid media byW%.
View The Case study
Scan One pn code or nhi me eueron to e m to
New the won product eomge deck
Case Study
Node Studios has been Travel Nevada's digital Agency of Record since 2018, leading Me
strategy for SEO, paid search, email marketing and integrated reporting. eeyonc! the
digital marketing tactics we support on an ongoing basis, wave also completely
redesigned and rebuihtrwehwvadacom, adding innovative features and interacMe
solutions rotne site.
In 202%we egxrnil our partnershipanc! took over their brand and creative work The
brand rollout took place in Fall 2023 and we've already measured same pretty incredible
resuks. As a result of Me brand campaign launch, weVe seen the following:
The number of engaged sessions (An engaged session is a session Mot lasts
longer than 10 seconds, has a conversion event, or has at least 2 pageviews or
screenvfews) on the site Increased by I5
The redesign of Me site produced a aS% Incomes in partner referrals
The CAR on Me e-newsletter announcing the new togline was18.89%. wbioM1b
nearly As the industrybenchmark of &M%
Vusel The Case Study
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Case Study
Yosemite Mariposa county and Noble Studios have partnered to promote Me gatewayto
Yosemite National Park for nearly a decade, covering everything from SEO and web
development to integrated creative campaigns. The county tourism board has the
unique opportunity to be a basecomp for experiencing Yosemite National Park while also
giving travelers access to experiences beyond the park like Gold Rush-em towns, hiking
tmile whitewater rafting and so much more. Through our work together, we ham
• Evol the brand to focus beyond Me conk, Vail" Floor of Yosemite National
Pork and emphasize experiences outside to combat over tourism and support
local businesses.
Designed a creative digital pertommnce website W drive heel relarmls and
educate potential Vaw lers about the offerings of Mariposa County outside of
Me park
• Crafted seasonal campaigns to key audiences through COVID, natural
disasters like flooding and more —reaching target audiences interested in
outdoor adventure, pbtogmphy and camping.
VurerThe Cases Maly
Scan the as coca or seek Me button Mow 0 � m a
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Case Study
Asa 'bonus' we've included an kdegroted case study of the work we've executed with you all
over the past four years. Obvleusly,this is information you all are very Mmiliorwkh, but were
really proud of this work and wanted to Include it in our portfalle as well.
In our years together, we've helped to develop evergreen, seasonal, and promotional
campaigns to drive visitation from your target audiences while also keeping organizational
goals of midweek stay and sustainability initiatives at the center. Most notably, in Me most
recent fiscal year, together, we achieved the following:
• an million in Transient Occupancy Twr(TCT), exceeding Me drys adopted budget
• ewtxated five$1 Million Menthe In Transient Occupancy Tax (TOT)
• 23,01 hotel referrals from VisitSLO.comi6iA
a 68% Increase YoY in 2033
An 8%Increase in perception of San nation
Recagnized with 20# awards: M.warm* Bet In Show for Brant Back Deign-AAF AdrMs:
Awards
* cold forEest Bzc campaign --#SLOready--
CemmunicatorAwords * Bust Email Marketing Campaign
* God for Bet Integrated Campagn-'Hello M * Bust Webeite
the SLO Life"- Hennes Creative Awards *Best Use of Suetainwbility, and Social
*cold for Bet copywriting - 'TM SLID MW Brand Responsibility
Mantra -AAF Addy Awards
* Award of Excellonu far Best= Campaign -
'Hello tothe SLID Life' - Communicator Awards
* sold for Best B]O campaign - "Hello to We SLID View The Case Study
Life"-AAF Addy Awards
noblestudios.
Qualifications
and Description
of Noble
Visit San Luis Obispo RFP
noblestudios
Services &
Activities
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Services &
Activities
Since we're a creative digital performance agency, you'll
see a long list of solutions to your right, but at the core of
what we do is strategy and execution with a deep focus
on tourism and digital'. And while we do a lot in house,
we'll always tell you when we need a partner or can't take
work on. That's part of being a good partner.
Our team of tourism and digital marketing wizards can
do everything you mention in your RFP and more. With
Noble, you'll always have a partner that can continue to
grow with you and pivot when needed.
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Scope of Work
Acknowledgement
Visit San Luis Obispo RFP
Onboarding
No awkward introductions needed nerai
Our roar -year partnership has fostered snared
successes and deep connections. While other
agencies might need a lengthy (and costly)
cascading process, we're assay to hit Me ground
running and continue refining and amplifying our
Strategies together. In our proposal, you wont find a
dime spent on anboaMing. Instead, those resources
Mal actionable, data -driven strategies informed by
our deep understanding of your history and goals
Afferall, we're not just familiar wind your marketing
program -we helped you shape it
But our knowledge theory stop there. We know and
love your destination, hawing visited for both work
and pleasure. We know tne ins and outs of your
website and your brand (because we built e
together with youl), so forget flue endless revision
cycles. We know now to navigate Me nuances of
city procedures proactively, Scouring smooth
executions. We even know your mitten hart costs
for Me variety of thole and platforms needed to
keep this marketing machine firing on all cylinders
and have already planned for Mom wltnin our
proposed budget.
Plus, webs established strong relattonsnips with
your key partners like the SO Chamber, Badger,
DAM and many more. This aIIOWS us to be a
proactive and collaborative partner, anticipating
your needs and delivering exceptional results that
drive measurable growth.
ware more than just agency partners; were
enamored with San Wis Obispo and passionate
about your team and community. we know your
goals, unique challenges, and potential like no one
else. We understand the critical role of the TRIO and
are dedicated to helping you amplify and share
your remarkable impacts with your stakeholders
leveraging our extensive experience in travel and
tourism.
So, lets skip the onhaurding and keep Sharing the
sto life with the world together.
Brand Management
As you know, we passionately helped you build your
brand's current strategic foundation -putting hearts
in beds in their homebase away from home, so they
can Live Me SO Life. Eased on our experience doing
the some for Visit Inks Tahoe, Travel Nevada and
Santa Monica aver Me last few years, we believe
your strategy is strong. R reflects Me slant of SLO,
resonates win the needs of travelers and is moving
the needle when it cemes to shifts in perception,
intention and behavior, bored on benchmark
studies, ongoing engagement and visitation results
We feel we are right on plan having spent our first
Ted years together navigating covid and
developing the foundation of Me brand and the last
Ted years building the brand among our audiences.
Our plan has always been to amplify the brand and
level up in years five and six —be better every day,
and fiscal year, right?
We intend to continue growing existing markets,
expand our emerging markets based an digital
indirnlors and research data, and further define the
SLO Life for potential visitors, using inhiatives like
Sustainable SLO and Keys for Trans as proof points
to what Me SLO Life means far visitors and locals
alike. We plan to do this through specific
campaigns, compelling video content, brand
partnerships and more. This brand has legs, and we
fully intend to stretch them out and have a goad
run with them in the next few years.
A few things we've done as an agency to ensure
this continued growth are: add fresh eyes to Me mix,
including our VP of strategy S.Insights who has
brand partnership and sustaiiwbility experience;
onbcard a new insights techndogy, culled
Resonate, allowing us to dig further into you
audiences psychology, doing our own proprietary
research on offuaeon and midweek travelwhich
we know is meaningful to you; creating new
alliances with GEI specialists like Uniquely Driven
w dynamic media partnerships and more. We
also believe in continuing to measure our success,
or lock for ways to improve, by continuing our
benchmark research studies with Wiser Group,
which have helped us shape our strategies and
measure our success.
Sunni we have always had a plan to manage
and expo ad your bra ad and helve we haw the
wgwrienu and ezpewbe to de �uat thab
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Marketing Strategy
Procw: Our marketing plan development is centered around a strategic sepaeBs which we call Think.Make.Market. Mwsurs. that defines bow we appmahr every
integrated program short both from a high level and on a day to day basis. Its all about starting with your goals and then taking a thoughtful data -informed approach
(Think), creating something etrotegic and distinct (Make), launching it into the world to the right audiences by the right time (Market), and then evaluating how it performed
against your goals (Measure). Then we ask 1vEy?' and 'wh st iti Why did it overperform? Why did it underperfarm? What if we tried this or that to make it even betren This
process helps us bring brand, Creative, digital, paid and more together, guided by goals and collaboration, but constantly informed by performance.
CWlaboratbn: Collaboration is at Me heart of any successful marketing strategy.
Stmtegle Man: We knew Mat youll need to develop Me ne# Reratlon of
your Strategic Plan, and were real poMerwitb you in this sexual
knowing what a pivotal role it ploys in guiding all of our efforts. Our VP of
strategy s InsgMs has experience working "ether with our tourism clients,
the Coraggic Group and others to ensure that strategic plans flawlessly
integrate destination brand strategy and business gaols Timm Mere, we'll
want to collaborate with other local partners, such as VeNio, SLO CAL and
the CCTC to ensure we are Identifying opportunities to work together to
strengthen our partnerships and joint efforts.
Annual Marketing Man: With the Strategic Man in piece well kick off Me
development of the Annual Marketing Plan with an in-rosersken working
session with City staff, OCt Trial and the Chamber to recap what waked
and what aiam aver Me post year. We'll boinsman ideas around things we
could do differently bases on performance, research and industry trends.
That working session will help inform Me in -person workshop with the booty
aimed at creating a productive commsaton around your marketing goals
and locus areas in the coming year. From there, well map out Me spectlic
strategies across all efforts such as brand, prior SEO, worries, email, content
estion, social, cel, Susminubility, MNWeekentl, new experimental or
incubation intake; etc., while also providing measurement framework.
30/60/00 bay Market" man: our 3016010 Guy Marketing Plan is the
framework we use to bring Me Annual Moral Plan to life from a tactical
perspective each quarter. We'll lack to align our quarterly Iimmorket visits
with the development of this plan to help faster crass -team collateral
Industry& StakeMkler Re at erilThe more we can work together to
create alignment amongst your stakeholders and the more Industry experts
we an help bring to the table, the better. Our extensive travel & tourism
experience and our love of meaningful connections allows us to use the
many relationships we have (like the one with Rind Traveler) to put our
Creative agrees pervarnso a expertse to work In even smarter, More
Insightful ways.
• TAAN(Obbal Reach 4 Ineek0 rril TMN is an agency growth incubator,
and Noble Stearns is proud to be an active member of this organization of
independent agencies walkway. Since 1963, TAAN has helped faster
agency collaboration and Industry experts to help evolve, innovate and
grow expertise In an ever -changing marketing Ironstone. Being able to
reach out to this agency collective at any time allows us to provide a unique
value to our clients, partners and team members while expanding bar reach
and perspective. This partnership allows Noble to bring new idea; global
travel thinking, cultural char -creation, translations or media experts to the
table when needed to take a marketing plan to the next level.
08
i�
Email Marketing Purpose
Ethat
more psap We know thahe le krpw abm po oSan Luis Obis, the Interstitially
Email is a great way to keep those familiar with the destination engaged and
m
lave it aml the larger theystay. We need to help people get to know son Luis
excited. Over the last 4 years, wave worked together to ensure that our Statute
-�
Obispo more intimately, and for the last 4 yetra we've learned about the
keep Visit San Luis Obispo top of mind with trovelere and help them live the SLO
3
culture, vibe, and neighborhoods that make San Luis Obispo an incredide
Life by sharing inspiring content events and deals And as discussed, we need to
vacation.
continue to emphasize growing that list especially the sustainability, segment
through our web and campaign work such as ads specific to newsletter sign-ups,
Q
We'll continue to take an integrated content appmaah—across chanrels are
parthersbips with organizations like Kind Traveler, and more.
own and by collaborating with other partners an the ones we dons Ira critical
j
>
that any content marketing for Visit son Luis Obispo runtimes to be
Blaghrpess
integrated and multi -purpose —new dogs get shared via emaib, adopted for
The purpose of the VisitSLOcom blog is not unlike the goal of social media and
0social
N
media posts,etc. In the next phase of Our work together, we continue to
California Now stOdes, which we consult on with Badger Branding. Ira the
o
sea each piece of content doing just that while also focusing on expending
based onupce like Black
n
our reach
Month aniryfoanspiration
Monthande. in our ceadve work plan, WE vego
goals
inourctowar
crusts and ambasorkors and Would
to include local artists and ambassadors moving toward and the blog would has
the perfect place to feature these individuals on an on -going basis.
>>
09
Creative Services
Using our Think. Make. Mal Measure. approach, our Brand Experience and Ggital
Experience teams work hand irr hand with our Performance Marketing experts and
Strategists to craft creative digital performance campaigns and creative deliverables
based on the brand, your goals and the brieh we design with Me ability to scale up
or down based an the fidelity of a project
As you know from our four years of collaboration, all of our creative work stems from
the Visit Ban Wis Obispo brand, reinforcing our tagline to 'Five the SLO the,' our
position as a'1-norm se Away from Home' and our purpose to put 'Hearts in Beds'
Man everything from our brand campaign concepts to Cal Poly partnership ads to
our annual report does Owt we create brand affinity with locals and travelers
alike —something were already seeing proof of in our Brand Whir nt research
Ins also worth noting that we don t do any creative waft in a silo. wave spent Me last
four years collaborating with Molly, Jacqul the Chamber and Various other agency
partners to make sure the brand and creative is carried through at every touch point
Creative ideas come from insights, strategy and collaboration,
Later in our response, you'll see new campaign concepts we could bring to life with
you in the next Nepal year, which take Live the SLO Life to the next level and out of
the expected for a travel and tourism brand.
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10
Strategy
Ibm-INomisd: Pair a human understanding ameaexlmdon Win rabumaana from wal
pmgmmmotic data partnersond more to mggerab Ina pesdnguyrelevant manner that
connessits with the oueerca arm dirl relevant aomin. As we mvMor and am" comwign
performance we'll be able W orlon cre]tive rwsmgirg in alto digital am VaN[loml media To
opamim wnomdm and conversion.
InUn[-bwt Taker behavioral and intent range onto demand 0emagtapaic and prychcgra lc
characteristics in order to serve the right message to me right cards at the ngm common in time
`O Integral MPCIa: Approach targeting digast in order to mal from feebly and an Practise
a we of budget Farmers Media writ then tor kryeree in, brmeening brand awarewPs and
procuring tap -of fumel demand.
W Cuskmli MwwglrgfiCrwtlw. From dreaming to thadog, we mil hyper -target traveler with
a relevant message Mwd on mar wdlence needs a ad Interest; and tnelr piece in the travelers
owrm
sWmgss FglgerCY Dergn a seamless and Impocrul prserm through me knogratldn of pask
astride ore earned mill allowing a corrlssent, eM-to-ene evpenam¢
Process
Aualenw-drawn&M WAgrroeklc NWIe Muaiwuswbex-in-classadsinclWingbormatm SENInsh,
OttgIG Mom and more while allowing an agency structure small enough to ensure the media plan e
Fatomdesigned WfR Visit San Luis Obispo's unique rSeW. We are platform and channel aretic gs.
ro ommendatiore are mode based on want is bedforysurc mpaign goals.
Goal fi M Alignment The press begins by Wining an undersWWing of the destinations goals and
clear deairrition of KPI9 to meet them We evaluate delivery through standard mel like rl"IT ic and
partner intent Is, while also weighing Panama and Professoriate I impact Tea blend of art and science,
All Ing6
• Exbapalatre lemmings from toinsrrvindustry rumontas like FOWra Partners Skiq Mom, Fina 0,
and anaMics ptavided by Eyreeia and rripadvismr
• The speciln channels and placements based on a combirntion of rates oral data, canonical
third party research, as well as our experience working wing the VIsR San Wis Obispa bmW
• Targetmarketgeography guided by a higRderrity presence of Visit San Luis Omspo Wetter
personas to minimize waste in order to minor market entry
• Sooting lead times and seasmal mcupancytrends mat will determine nndia ftgbtirg and media
[edits to redrew specific needs
Paid Media Wins & Opportunities
Key Takeaways
opportunities
Cur pale meaW goal aural our time working tcgettvr has been to aellver
We have achieved a4ilnmWnt success in our paid media lnMames over mat post sew
a mlFmnnel strategy optimiilng towVMs lO3gmg rearmb os wal as to
years. using our benchmark rpearcn as o gull wo propose traneltkning to
ra nge annual wagat eff"mly and offica lee,
lull -funnel marketing approach to ryNnum perfomghoa and capita fee on how
opportunitles. Than strategy empraelsee o Winner fw.rs on the dreaming frontal
In the last two yeon alone, we have seen arge growth In engtvjanvm
aid Noking stages.
and comrersron for our pale channean:
Cur proposes] evpanelon W commawe trace Try Include Intonationaldreaming
a W p strategic content partnerships, cre orehoesdrhren paid larch conspolgiq and
dyhomic Wh media aawmesTeme. Additionally, we ram to leverage mir earablinerval
mediaproposalpe tosewre new appeal mwan al placements for a Wharf(sto).
3l million 20%inereaae 2o]%inerwse
For example, our 0.YWMrWon Win iWmpeadla end lose the cRation of
immunities In paid sessions in hotel pounds
pound channel media Trey smmnpaeeing Connected TV (Cos), all and display
aavertlsing. These plocenunts will be targeted usl� preclgfull pattion doto
tgsed on recent consumer loehal al dwI us an t ral aid report on ad stippoure
aid •uWtacent visitation to The W4lnatgn. We are a" communal I of our
budget to new and Innovative placements, expanded upon wlmin the a postal
52 million 63%inerisi Td%Inerwse
impressions In paid stale a Inhot metals
mete on budge, [roved ceWmeM, and media hart ryedroR we used a
among pull normal with tmdhbnal elements In chosen morki
which Includes am ad diedrenese and traffic all mcrice
Paid deal pale smtial, aanplay and vrseo haves been used an evergreen
channel Wm tM placements across Ill Connected TV, statement
content and poop intend dudng need Tames.
To aTunt we are reaohlng the most retepiFre audlence, we propose ravishing the
aadlerec eegmemouon utilizing our Ihoovetive new wmence reyaroh tool.
Resonate. This a] W nced tend will provide deeper lmghn Into the torget
t empgraplhss aid psychogrophlq end Mill us to tailor meyoging and temperatures
to lndM0 W Is most formed to travel to San Was (misil For warfare we suggest
eg9orig Susminal Travelers and higher housefma Informed, Funharmore hated
on audienceIntent tgnaltrsendtindThrough our pupped research for this RRR,we tee
n oppoRunhy to tWt"Tchily expand lntasm nI maheq such at We Vaps,
Reams and Dal call Worth
+15% +46% +114%
araanlc haXk' PINertak '
Our Current Work
Content Development and Optimization
Successful SEO campaigns rely heavily on high -quality content development
and availability of content on a site. We consistently conduct content audits on
the webste to allow our performance marketing experts to evaluate where there
are areas of opportunity to optimize existing content and opportunity to create
new content Having creative and compelling content that speaks to your target
audience that hits that SERP sweet spot for those most important keywords is
crucial for ongoing organic success.
Technical Optimizations
Within the webste redesign, we set the technical foundation to iterate upon for
existing and future SERP changes. We complete quarterly SEO audits to provide
in-depth analysis to identify areas of weakness and opportunities for
improvement that can be made in order to maximize the site's visibility. SEO
audits generally consist of evaluating the overall website health site speed,
metadata & schema, HTML review, identifying crawl & technical errors, and link
audit for internal and external link&
Paid Search Integration
Audit paid search to take up more SERP real estate.
13
How Do We Prepare For The
Future Of Search
EmbracespecificityThink
&
about real estate,
0 2 not rankings
0 3
Prioritize topics, not
p
keywords
_ personalization
1
Google is looking to serve the best
Possible answer to user queries. In
the imminent era of Al -generated
anent it will be specific, unique, and
data -driven content that emerges as
the linchpins for garnering visibility
and providing users with the best
answers.
Creating valuable personally relevant
content that connects will be
paramount to ensuring visitslo.com is
optimized towards Gocgle's
Experience, Expertise, Trustworthiness
and Authoritative ranking factors.
While regular web listings historically
dominated the SERP real Real
Google- owned features, such as
generative Al and other rich results,
are poised to take center stage,
diminishing the share of traditional
organic results.
Al -generated search recalls and the
exploratory features that come with
it, conversational, big -tail queries
will become more popular Man
traditional'keyworde in search.
Rather Man just focusing on just a
few high -volume searches, we will
aim to create content that your
audience will search throughout Moir
travelers journey. This could include
blogs, FAQ%comparison content, and
more.
Take afresh look at the
U 4 conversion experience
More users will receive their answers
directly in search, removing the need
to click through to a site.
Alongside the Al -generated results,
Gcogle's introduction of additional
features to enhance search
refirement further encourages users
to explore and evaluate content on
Google, reducing their time spent on
businesseswebsite%
Ensuring that each page has a
conversion experience Mat Is
strategically catered to the users
place in their customer journey will
be essential to improving conversion
rates an search content.
14
Website Development
At Noble Studied the bunch On websM ien'tlMerW Ola project irs Me beginning of a long-term
relationship The launch of a vvelaute represents an enormous amount of effort and ineesMlent We work
closely With the Visit Son Wls Othil team to add and! Update features based On US, an "Man and internal
InRlaboss.
We build arcs to last and support them after launch to help drastically lengthen their IiFespan and consistently
improve key metros. We believe that through maintenonce, repaid and optimizations our websres are able to
stay relevant and healthy no matter the ndustry trends or Standards As part of Our maintenance, we mcnitor
Me webers through prioritizing the health, performance, and security each month. With tools such as
CloudFlare and New Relic, we ensure exploit attempts are prevented and optimizations are addressed through
proactive constant audits.
Beyond that we believe Mat a wmbNMfacue an innovation helps to push the site beyond expectations
and stay ahead of Me monotonous now other destinations use to make attempts at capturing travelers
attention. As a continued commitment to be innovatlV& Noble developers are incredibly Close to the
technology as community contributions, Wordcamp attendees and organizers of local Wordl'mss meetups.
Our continued efforts will help Visit San Luis Obispo keep appearing as aone-of-o-kind, memorable
destination, providing valuable personally relevant welleite experiences, from tun moment someone
searcnesonline.
+54%
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When R comes to Research & Analytics, we're touching on the'ThinV
and Veal parts of our Think. Make. Market. Measure. process.
Both are ingrained in the way we do things. We believe strongly in
data -informed marketing strategies and transparent reporting. That's
why we are dedicated to cutting -edge tools, real-time analysis,
measurement, testing and trustworthy stewardship. This ensures your
budget is being used as efficiently and effectively as possible to
connect with your audiences, convert to visitation and meet your goals.
We don't only rely on research supplied from media companies.
Instead, we also use autlience technology like Resonab to access
behavioral and ptyehogrophic research does directly to create
segments in-house and evaluate media trends and social habits by
year to drive recommendations.
Using visit San Luis Obispol new partnership with Placer.10, based on
our deep expertise with similar tools like Zartico, We plan to user data to
gain insights Into visitor behavior to optimize aWertising strategies
and inform content creation. By analyzing foot traffic patterns and
visitor demographics, we will tailor campaigns to target the right
audience, find new audiences and maximize reach. This data -driven
approach will help drive increased visitation to the destination and
enhance overall marketing effectiveness.
And as we've done for the past four years, vas will advoeata for
custom traveler research through brand equity and traveler
studies -whether that continues through Wiser Group or other
connections we have like Future Partners.
16
noblestudios
Travel & Administration
The Nabl• Client AperMau
Our work is not only focused on the humans we're marketing to, but also
the humans we partner AIM. At Noble, we cherish the relationships we have
with our clients, as well as the places we tout We know thot meaningful
connections lead to meanini resuke and luckily, our rallying cry and care
principles at Noble are infused into our approach for working with our diem
partners'
B•NoNw.Weapproocbourworkina Noblew ..Westrivetobegcod
stewards in all we do, and take a and not nice approach to our
strategies, always keeping in mind Me desired outcomes of our
partners and stakeholders.
• dab Noble Bythe Harns:Wetake ownership of par relatiorbips and
our results. We are proactive In our project management and
communication. We think ahead and anticipate day-ta-day needs
while also keeping an eye on the digger picture-
. N Bmpowerfub we stay organized, focused and communicative to
empower all of our stakeholders and lead cross -functional teams
(across agencies and porcners) to successful resubs.
Make Meaningful connections: we stay authentic and engaged in
all we do We bring our full selves to the table with our clients and
ensure We do whors needed to stay closely connected to our team
the place and our won
With this approach to client partnership, we naturally stay connected and
engagetl both virtually and in -market at a Cadence that has proven to
work across our local regional and global destinations.
Our Al MRbbrket Prepnr»
stakeholders;
fosterstronger
lPartn 8M1Ip8and
ely maximizinwithyW!team
impar oltlars mM various local partner, ultimately me of int g pun ability to dme
mpacdul results on your betake To leverage Mevaluees uc asfarklargic effectively,
we plan g align our Workshops
and/orkey Board
metro. facuseM1 as Strategic Man &
Manning. Man Workshops and/or Board Meetings focused around quarterly
planning. The quarterly cadence allows for In -person call aaround Ma
30/60/90 Day Marketing Plan with stall and local partner ass well.
radial Meaningful Connections Through a Hylerld Approach
Our expertise In travel, tourism and hospitality as well as our experience managing
hybrid teams seamlessly translates to account management We leverage robust
Cation tools and establisher! processes to foster efl dent collaboration,
ensu communication
you receive dedicated support regardless of location.
As your Agency of Record we would commit to the following M1ybnd meeting
cadence
• Weekly Crack Ins(`nrtul
Warted Planning Meetings (in-peron)
Monthly Board Meetingsvirtual &in-peron once par quarter)
BFAnnWI TBID Parther Reception (in -person)
• strategic Man & Marketing & Advertising Man Workshops(in-person,
aligning this with the CH & DA planning meetings)
• Ad Hoc Meetings (virtual)
Travel
Any costs associated with travel can be found in the Budget section of this
response.
17
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Leveling Up I All Part of the Plan
Together, wave achieved alot of amsung things in the last fouryears-from navigating a
So years five and six wouklnT lust be part of a work program to us They are part ofa
pandemic, to building a strong brand and marketing platform, and using that platform to
bigger picture. And wave always intended 24/'25 and'25/25 as Me time to level up by
begin influencing key audiences we always looked at our work together as part of a
amplifying and expanding your brand The follomng pages coven some
thoughts we have
10-year plan Wanking w wvard your goals and Vision.
on Md but as alW well Vent to collaborate wth all of you.
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19
Leveling Up I Audience Data & Research
Potential In Emerging Markets - February 2024
Digging In I Emerging Markets Audience Data I Emerging Markets
GNen the .wombed Las Vents, SeaOl& aM anlinsih
worm as annealing marina we eedOeE to Wks
dwperlo is
umeing cur ausnom aumerms rc re htool. Resonms
ue dug into the speaec eemog mpblu, brand amm0es
and Values d these Merganser Leveraging thew
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OHMS a custdn brand equity study making to better
uncer WM molket Influenaers, perceptions and
semlments within these markeb, as they per In W SLO
our Study oilers robust evidence forthe otrecdVeness of
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key mkemeayn and link oW orthe Wu dam from the
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linked an the rest Men, includes deep chose htto the
cemogro phlce ntaM aPonI ies aM personal wo use of the
Wa Veoas, SW and Dolmsift worth audiences.
20
Leveling Up I Custom Research Study
Brand Equity in Emerging Markets - February 2024
Brand Equity Study I Key Takeaways
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shopping ago local amoermal Yempemro thermal
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21
wE ALWAYS
MY.
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Leveling Up I Live the SLO Life
Mather its expanding our emerging markets and audiences, or deepening our connection
to existing markets and audiences, we want to amplify five the SLO Life' over the next few
years—thats always bean part of our plan. You'll see We've included same ideas an how we
can do this —from fun paid campaigns to meaningful content campaigns that leverage
locals and new design explorations that bring Me SLO We to life.
We think all of these ideas can work for different channels (paid/owned/enumo) and can
be fleshed cut in different ways to be personally relevant for our various markets and
audiences, based on our analytics and research. we've also explored the range and
flexibility of your brand voice, sometimes leaning into your Who faserted personalfir"ait
other times leaning into Bright Fresh and Youthful Energy.
Mile these sample executions we're providing may not cover every aspect of an
integrated marketing plan yet we're pasitive they have the legs to flex, expand and
resonate strongly with our potential visitors and lacols, alike.
Lets take a look and remember Mesa are rough examples we pulled together quickly. we
look forward to waking with you on this)
CLACK HERE OR SCAN THE OR CODE
TOSEETHE DECK.
0
22
noble studios
Optional/Additional
Services Proposed
Wuo -me only aaa nsmol seMq vAre formally proptrIng Is vbltor
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process, so we highly reommeMttw[we wmlcue on wrtn that Wiser Ms
done an smosiom lob for Vbtt San We CMspo with nroM equity, GaMtracking
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similar, Is We Important and n roving sure whore doing dWR d inn.
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propose at the Nms, skull we minibuo on as Visit San wB Oblamm AOR we
plan W explore ways that Node and Verdln can work closely "R me..
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meomrgml relationship over the wars that Senate vied San Luis Oehpo.
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OFAHLGREN MORTINE VI Iique1y
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23
noblestudios.
Innovation
Case Study
Visit San Luis Obispo RFP
qj
noblestudios
Data & Creativity to Fulfill a Vision lake tahoe
Since our roofs as an agency are in digital technology, and our
rallying cry is lets be better every day, innovation and the innovation
mindset are important to us. more why we have a'Cool Shk' Slack
channel, its why our agency partners are going to Me Cannes
Festival of Creativity Mis year, why we belong to the Taan Waddwide
agency network, why We hold a Noble Piece PdEe Awards for our
team, and why Noble has a formalized Innovation Council. In fact, as
of 2024, our Innovation council gives out grants to our client teams if
they come up with something that could be groundbreaking,
needle -moving and award -winning for our client. Mayhe that can
belhalt San luls Old l
In deciding whatwe wanted to use as our Innovative WBe study,we
thought about talking about how we launched a Petition to change
Morgan Hill's name to Morgan cHill. Or our Dark Night Sky activation
in Chicago for Travel Nevada. And we discussed our proposal to a
Nevada nonprofit for people experiencing homelessness, through
our Noble Deeds philanthropic program to launch a campaign that
flipped Nevada's state song 'Home Means Nevada' on in head and
clanged Me lyrics to IHomeless Means Nevada' to shock the state
into realizing we have a homelessness problem.
But ultimately, we decided that our work for Visit Lake Tahoe in Me
sustainal ility space was Me most relevant to Visit San leis Obispo. It
shows thinking from 50,000 feet to 5,000 feet and nnbl data,
creativity, technology, research, the, canted of the prexnt all the
promise of the future. And those elements working together define
Innovalion.
We will link out to this case study because its robust, but the TLIXt is
that we went through a brand strategy process with the Lake Tahoe
Visitors Authority and came to the conclusion that based on local
sentiment, a changing visitor landscape, evolving assets and
environmental concerns, we needed to work with them to set an
aspiratbml vision W be seen In ths top IM a all DMOS Iandlrg
sustainable Will lam, change their name from Tahoe South to Visit
Lake Tahoe, develop stewardship tenants called! 'Rules to Lake By'
and start using data and digital technology to experiment with
sustainability audiences and track our succesa Thus for, the results
have been impressive, and our innovative use of the Eartico
platform (much like Placer) has been featured prominently by
2artlOo as a best -In -class proof of concept
e.'Let's
��d2Yery
take a Il at the full case study
HERE
24
noblestudios.
Work
Program s
Visit San Luis Obispo RFP LAIV' t
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NOBLE STUDIOS
Visit San Luis Obispo Work Program
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Emphosis onlnnovotlon Year O)
300
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noblestudios Visit Son Luis °"•it°"'
Budget
noble studios
Year 5 Budget
P IOLK19et Mil is our Imtlal recommended nrmkout oflas budget As youdi sea uY sex mecia/emends, and 41%
agerrylees. Homers slanSod hourly fate Increased to $loom mII pal on Industry demand and inflationwe
mminued partmalrsg togglpral the$les hourly romwI art on annual mtelrWrease.ONen now Anastasia we are
about the wok we poNpr on and the Impocu we Inn Form together, we am kokINto provide our service at a
dlscoufast $les hourly rate in good mareal
Pmduetlm MrdOl we a ]recommending a production hurt" 0$75k In Year s to mip us capture me va s,aM
onto assets ad, sto final our nmM a decima efforts. The production budget b a wmm;f polar that xara
allow us0 execute one 0 me aMaepts wel Included. slam add nal budget become avolmbls, vgdreNmrama
a lunar Investment as ache rve the hart quality and arm arid, a content small
CpmN Fed:
We as not and age aommlawe an past nrema Instead we approom our work under retalrrer motel Our Agenry, rep
far pod! media Mud go areaty tawVds negouanng, managing nod optimizing media on your belwn we maintain
tmepareaey, In am pricing by quailing me Amway pace wH any hidden markups on them. we nwe bug sturni
relationships was mated mesa partfem and are m i asking am the Mat rates on your Fell
mnan laws Up to 5xpanding annual buagurbil eo,aaaversatlon and negaduof.
$.mnavaymaeac
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basis
th me 0 h hnologl burs am
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rim. Bu mat an far experience this Ms been aiphtl In
arrogating Any processing times
For Arm Ads 6 Co-Ops, we will Irn'Nq far mile upon
common signal to en can rote masntogea
w laamear oploortunaw as tnry, arms.
wall approval of acehrodag trans aadvaes wnh a9reea
upon prymem terms
imvq Fmjpms. For to ezWed $%am in aaaardane6 with
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27
noble studios
Year 6 Budget
Owallpudgnt Below is our Initlal recomnvMed breakout Mtlp budget for year B myou'II see Its a canthentanot
the 59%madwrypenms and 41%agency lees apprmcR Key ElXergWes any IrWlWelncreasealn NnablInMng
services.
rr.aowum 1Na.re snaagytouvwpwnr.af-in Year a we want to comer tie to where Innovators
opportunlrlestoxntlnw amplifying brand stirs to help get not o pans In beds and to random mokling
areas In shlMng band sentiment
• Mal Yelp Sbabny LYpaagnrswrl- Nwlngg psally halted! in a graduation share In Your% wo would
look to lrcreoae the pbd medal budget by, a n inhabitants I s50K (B% Increoelf) or the small lncreoee in those
service; would aubar us to continue alining thermal mulls far your pow meow Iasreatmeans
• Cadet Dwewpnwd- bwLg a new bill nd conceptout F the wild pm'Idp a g eat oppedun"r us to
mmrus bare nliing our masd chrummi lroda through oddntand I bwg goal nowsKder conteim
s.ropahbn oppoda Mill we bore so many Ideas a mend Innwatwn and banal nmplYweron that weed now to
area a setbudget set asiale for the fight opportunitywell abaheJke goal colnkom r on this mart lmpgctiul opportunity.
A4empveb Fol within our response waYe ldmeHgd optionb/Ldmeronal SeMps Frohosed. Gh o n the
admInistrotiw and ea" or rhanagemem IrngNaal m working Wth subcontmrtors to prodae the utlmat servce and
quallty work for our clients a M% hall Is oalaleal to the cart N Substantiated mi
InnmlRRplrsnpNn Up to 5%pending annual negotiations.
Tpnnpapayno nb
For BwWaca oM Technology Fay, Node w1111mgtae ma
quarterly barb wnn hoe 3o terms. Techmlogy, Fees are
eapmafad bays on current cares but are subjectth
changes In roans down 30 Parted Provoe9.
For POM wool we WII Imdp 3 hmes throughout Bash
team. Maed on our minfronq this has been helpful In
novgsNng airy prowasing erased.
For Print Amass 6 CoL we wIt Invoke for this upon
context signature w ensure we on n take arboreal 0
pwceahont opportuntega as away a too
kmmgtkn oppondnHly "0 will be lmrokeab upon
written apparent 0 aserwtlng thane ocervwes with agreed
uponpaymenttema.
Trawl hpemy not weac reab S3.WOIn occondonq with
Bpntkn fl8 M the Matter Beavlq Lg romene and will be
Forked upon written approva I. 28
Let's keep sharing
the SLO Life and
being better every day,
together!
Thank you!
Contact:
Hayley Corbett
aaec. oirecmr, cliem ap.
Email: namev.coroen0nonie.waioc.com
Phone: 725-221-1518
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