Loading...
HomeMy WebLinkAboutAgreement - Adaptovate -1- CITY OF SAN LUIS OBISPO ON-CALL PROFESSIONAL SERVICES AGREEMENT This agreement (Agreement) is made and entered into in the City of San Luis Obispo on ____________ by and between the City of San Luis Obispo, a municipal corporation and charter city (City), and ADAPTOVATE, LLC, hereinafter referred to as Consultant (collectively referred to as the “Parties”). WITNESSETH: WHEREAS, on March 1, 2024, the City requested proposals for Qualifications for Organizational Development Services. ; and WHEREAS, the City wants to engage a consultant for organizational development services. (the “Services”); and WHEREAS, Consultant is qualified to perform this type of Services and has submitted a written proposal to do so, which has been accepted by City; and NOW, THEREFORE, in consideration of their mutual promises, obligations, and covenants hereinafter contained, the Parties hereto agree as follows: 1. TERM. The term of this Agreement shall be from the date this Agreement is made and entered, as first written above, for 5 years, or upon acceptance and completion of said Services, whichever occurs sooner. 2. INCORPORATION BY REFERENCE. City Request for Qualifications for Organizational Development Services and Consultant's proposal are hereby incorporated in and made a part of this Agreement, attached as Exhibit A. The City’s insurance requirements are hereby incorporated in and made part of this Agreement, attached as Exhibit B. To the extent that there are any conflicts between the Consultant’s fees and scope of work and the City’s terms and conditions as stated herein, the City’s terms and conditions shall prevail unless specifically agreed otherwise in writing signed by both Parties. 3. CITY’S OBLIGATIONS. For providing services as specified in this Agreement, City will pay and Consultant shall receive therefor compensation as set forth in Exhibit A.. 4. CONSULTANT’S OBLIGATIONS. For and in consideration of the payments and agreements herein before mentioned to be made and performed by City, Consultant agrees with City to do everything required by this Agreement including that work as set forth in Exhibit A. 5. PAYMENT OF TAXES. The contract prices shall include full compensation for all taxes that Consultant is required to pay. DocuSign Envelope ID: 094FCF47-C984-44D4-8914-08AC3E1ADE77 5/10/2024 | 8:52 AM PDT -2- 6. LICENSES AND PERMITS. At all times during the term of this Agreement, Consultant shall have in full force and effect, all licenses required of it by law for the performance of the Services described in this Agreement. The Consultant shall procure all permits and licenses, pay all charges and fees, and give all notices necessary under this Agreement. 7. COMPLIANCE WITH LAW. The Consultant shall keep itself informed of and shall observe and comply with all applicable State and Federal laws and regulations, and county and City of San Luis Obispo ordinances, regulations and adopted codes, which in any manner affect those employe d by Consultant or in any way affect the performance of the Services pursuant to this Agreement. The City, and its officers and employees, shall not be liable at law or in equity occasioned by failure of the Consultant to comply with this Section. Failure to comply with local ordinances may result in monetary fines and cancellation of this Agreement. 8. COMPLIANCE WITH INDUSTRY STANDARD. Consultant shall provide services acceptable to City in strict conformance with the Agreement. Consultant shall also provide in accordance with the standards customarily called for under this Agreement using the degree of care and skill ordinarily exercised by reputable providers of such services. Where approval by the City, the City Manager, the Mayor, or other representative of City is required, it is understood to be general approval only and does not relieve Consultant of responsibility for complying with all applicable laws, codes, policies, regulations, and good business practices. 9. INDEPENDENT CONSULTANT. a. Consultant is and shall at all times remain as to the City a wholly independent Consultant. The personnel performing the Services under this Agreement on behalf of Consultant shall at all times be under Consultant's exclusive direction and control. Neither City nor any of its officers, employees, or agents shall have control over the conduct of Consultant or any of Consultant's officers, employees, or agents, except as set forth in this Agreement. Consultant shall not at any time or in any manner represent that it or any of its officers, employees, or agents are in any manner officers, employees, or agents of the City. Consultant shall not incur or have the power to incur any debt, obligation, or liability whatsoever against City, or bind City in any manner. b. No employee benefits shall be available to Consultant in connection with the performance of this Agreement. Except for the fees paid to Consultant as provided in the Agreement, City shall not pay salaries, wages, or other compensation to Consultant for performing the Services hereunder for City. City shall not be liable for compensation or indemnification to Consultant for injury or sickness arising out of performing services hereunder. 10. PRESERVATION OF CITY PROPERTY. The Consultant shall provide and install suitable safeguards, approved by the City, to protect City property from injury or damage. If City property is injured or damaged resulting from Consultant’s operations, it shall be replaced or restored at Consultant’s expense. The City’s facilities shall be replaced or restored to a condition as good as when the Consultant began the work. DocuSign Envelope ID: 094FCF47-C984-44D4-8914-08AC3E1ADE77 -3- 11. IMMIGRATION ACT OF 1986. The Consultant warrants on behalf of itself and all subconsultants engaged for the performance of the Services that only persons authorized to work in the United States pursuant to the Immigration Reform and Control Act of 1986 and other applicable laws shall be employed in the performance of the Services hereunder. 12. NON-DISCRIMINATION. In the performance of the Services, the Consultant agrees that it will not engage in, nor permit such subconsultants as it may employ, to engage in discrimination in employment of persons because of age, race, color, sex, national origin or ancestry, sexual orientation, or religion of such persons. 13. PAYMENT TERMS. The City’s payment terms are 30 days from the receipt of an original invoice and acceptance by the City of the materials, supplies, equipment, or services provided by the Consultant (Net 30). Consultant will submit invoices monthly for actual services performed. Invoices shall be submitted on or about the first business day of each month, or as soon thereafter as practical, for services provided in the previous month. Final June invoices shall be received no later than the 5th business day of July to meet City fiscal year-end deadlines. Payment shall be made within thirty (30) days of receipt of each invoice as to all non-disputed fees. If the City disputes any of Consultant's fees it shall give written notice to Consultant within thirty (30) days of receipt of an invoice of any disputed fees set forth on the invoice. Any final payment under this Agreement shall be made within forty-five (45) days of receipt of an invoice, therefore. 14. INSPECTION. City shall at all times have the right to inspect the work being done under this Agreement and Consultant shall furnish City with every reasonable opportunity and assistance required for City to ascertain that the Services of the Consultant are being performed in accordance with the requirements and intentions of this Agreement. All work done, and all materials furnished, if any, shall be subject to the City’s inspection and approval. The inspection of such work shall not relieve Consultant of any of its obligations under the Agreement. 15. RELEASE OF INFORMATION. a. All information gained by Consultant in performance of this Agreement shall be considered confidential and shall not be released by Consultant without City's prior written authorization. Consultant, its officers, employees, agents, or subconsultants, shall not, without written authorization from the City Manager or unless requested by the City Attorney, voluntarily provide declarations, letters of support, testimony at depositions, response to interrogatories, or other information concerning the work performed under this Agreement. Response to a subpoena or court order shall not be considered "voluntary" provided Consultant gives City notice of such court order or subpoena. b. Consultant shall promptly notify City should Consultant, its officers, employees, agents, or subconsultants be served with any summons, complaint, subpoena, notice of deposition, request for documents, interrogatories, request for admissions, or other discovery request (“Discovery”), court order, or subpoena from any person or party regarding this Agreement, unless the City is a party to any lawsuit, arbitration, or administrative proceeding connected to such Discovery, or unless Consultant is DocuSign Envelope ID: 094FCF47-C984-44D4-8914-08AC3E1ADE77 -4- prohibited by law from informing the City of such Discovery. City retains the right, but has no obligation, to represent Consultant and/or be present at any deposition, hearing, or similar proceeding as allowed by law. Unless City is a party to the lawsuit, arbitration, or administrative proceeding and is averse to Consultant in such proceeding, Consultant agrees to cooperate fully with City and to provide the opportunity to review any response to Discovery requests provided by Consultant. However, City's right to review any such response does not imply or mean the right by City to control, direct, or rewrite said response. 16. OWNERSHIP OF DOCUMENTS. a. Consultant shall maintain complete and accurate records with respect to sales, costs, expenses, receipts, and other such information required by City that relate to the performance of the Services under this Agreement. Consultant shall maintain adequate records of services provided in sufficient detail to permit an evaluation of services. All such records shall be maintained in accordance with generally accepted accounting principles and shall be clearly identified and readily accessible. Consultant shall provide free access to the representatives of City or its designees at reasonable times to such books and records; shall give City the right to examine and audit said books and records; shall permit City to make transcripts or copies therefrom as necessary; and shall allow inspection of all work, data, documents, proceedings, and activities related to this Agreement. Such records, together with supporting documents, shall be maintained for a period of three (3) years after receipt of final payment. b. Upon completion of, or in the event of termination or suspension of this Agreement, all original documents, designs, drawings, maps, models, computer files, surveys, notes, and other documents prepared in the course of providing the Services under this Agreement shall become the sole property of the City and may be used, reused, or otherwise disposed of by the City without the permission of the Consultant. With respect to computer files, Consultant shall make available to the City, at the Consultant's office and upon reasonable written request by the City, the necessary computer software and hardware for purposes of accessing, compiling, transferring, copying and/or printing computer files. Consultant hereby grants to City all right, title, and interest, including any copyright, in and to the documents, designs, drawings, maps, models, computer files, surveys, notes, and other documents prepared by Consultant in the course of providing the Services under this Agreement. 17. INDEMNIFICATION AND DEFENSE. To the fullest extent permitted by law (including, but not limited to California Civil Code Sections 2782 and 2782.8), Consultant shall indemnify, defend, and hold harmless the City, and its elected officials, officers, employees, volunteers, and agents (“City Indemnitees”), from and against any and all causes of action, claims, liabilities, obligations, judgments, or damages, including reasonable legal counsels’ fees and costs of litigation (“claims”), arising out of the Consul tant’s performance or Consultant’s failure to perform its obligations under this Agreement or out of the operations conducted by Consultant, including the City’s passive negligence, except for such loss or damage arising from the sole or active negligence or willful DocuSign Envelope ID: 094FCF47-C984-44D4-8914-08AC3E1ADE77 -5- misconduct of the City. In the event the City Indemnitees are made a party to any action, lawsuit, or other adversarial proceeding arising from Consultant’s performance of this Agreement, the Consultant shall provide a defense to the City Indemnitees or at the City’s option, reimburse the City Indemnitees their costs of defense, including reasonable legal fees, incurred in defense of such claims. 18. SUSPENSION OR TERMINATION OF AGREEMENT WITHOUT CAUSE. a. The City may at any time, for any reason, with or without cause, suspend or terminate this Agreement, or any portion hereof, by serving upon the Consultant at least thirty (30) days prior written notice. Upon receipt of said notice, the Consultant shall immediately cease all work under this Agreement, unless the notice provides otherwise. If the City suspends or terminates a portion of this Agreement such suspension or termination shall not make void or invalidate the remainder of this Agreement. b. In the event this Agreement is terminated pursuant to this Section, the City shall pay to Consultant the actual value of the work performed up to the time of termination, provided that the work performed is of value to the City. Upon termination of the Agreement pursuant to this Section, the Consultant will submit an invoice to the City pursuant to Section 14. 19. TERMINATION FOR CAUSE. If, during the term of the Agreement, the City determines the Consultant is not faithfully abiding by any term or condition contained herein, the City may notify the Consultant in writing of such defect or failure to perform. This notice must give the Consultant a ten (10) calendar day notice of time thereafter in which to perform said work or cure the deficiency. a. If the Consultant has not performed the work or cured the deficiency within the ten (10) days specified in the notice, such shall constitute a breach of the Agreement and the City may terminate the Agreement immediately by written notice to the Consultant to said effect (“Notice of Termination”). Thereafter, neither party shall have any further duties, obligations, responsibilities, or rights under the Agreement except to comply with the obligations upon termination. b. In said event, the Consultant shall be entitled to the reasonable value of its services performed from the beginning date in which the breach occurs up to the day it received the City’s Notice of Termination, minus any offset from such payment representing the City’s damages from such breach. “Reasonable value” includes fees or charges for goods or services as of the last milestone or task satisfactorily delivered or completed by the Consultant as may be set forth in the Agreement payment schedule; compensation for any other work or services performed or provided by the Consultant shall be based solely on the City’s assessment of the value of the work-in-progress in completing the overall scope. DocuSign Envelope ID: 094FCF47-C984-44D4-8914-08AC3E1ADE77 -6- c. The City reserves the right to delay such payment until completion or confirmed abandonment of the project, as may be determined in the City’s sole discretion, so as to permit a full and complete accounting of costs. In no event, however, shall the Consultant be entitled to receive in excess of the not to exceed amount shown in this Agreement. 20. INSURANCE. Consultant shall maintain prior to the beginning of and for the duration of this Agreement insurance coverage as specified in Exhibit B attached to and made part of this Agreement. 21. BUSINESS LICENSE & TAX. The Consultant must have a valid City of San Luis Obispo business license & tax certificate before execution of the contract. Additional information regarding the City’s business tax program may be obtained by calling (805) 781-7134. 22. SAFETY PROVISIONS. The Consultant shall conform to the rules and regulations pertaining to safety established by OSHA and the California Division of Industrial Safety. 23. PUBLIC AND EMPLOYEE SAFETY. Whenever the Consultant operations create a condition hazardous to the public or City employees, it shall, at its expense and without cost to the City, furnish, erect and maintain such fences, temporary railings, barricades, lights, signs and other devices and take such other protective measures as are necessary to prevent accidents or damage or injury to the public and employees. 24. UNDUE INFLUENCE. Consultant declares and warrants that no undue influence or pressure was used against or in concert with any officer or employee of the City in connection with the award, terms or implementation of this Agreement, including any method of coercion, confidential financial arrangement, or financial inducement. No officer or employee of the City has or will receive compensation, directly or indirectly, from Consultant, or from any officer, employee or agent of Consultant, in connection with the award of this Agreement or any work to be conducted as a result of this Agreement. Violation of this Section shall be a material breach of this Agreement entitling the City to any and all remedies at law or in equity. 25. ASSIGNMENT. The Consultant shall not assign, transfer, convey or otherwise dispose of the contract, or its right, title or interest, or its power to execute such a contract to any individual or business entity of any kind without the previous written consent of the City . Because of the personal nature of the services to be rendered pursuant to this Agreement, only employees of Consultant, shall perform the services described in this Agreement. Consultant may use assistants, under their direct supervision, to perform some of the services under this Agreement. a. As required above, before retaining or contracting with any subconsultant for any services under this Agreement, City must consent to such assignment of performance in writing. For City to evaluate such proposed assignment, Consultant shall provide City with the identity of the proposed subconsultant, a copy of the proposed written DocuSign Envelope ID: 094FCF47-C984-44D4-8914-08AC3E1ADE77 -7- contract between Consultant and such subconsultant, which shall include an indemnity provision similar to the one provided herein and identifying City as an indemnified party, or an incorporation of the indemnity provision provided herein, and proof that such proposed subconsultant carries insurance at least equal to that required by this Agreement or obtain a written waiver from City for such insurance. 26. AMENDMENT. Any amendment, modification, or variation from the terms of this Agreement shall be in writing and shall be effective only upon approval by the appropriate review authority according to the City’s Financial Management Manual. Consultant shall not be compensated for any services rendered in connection with its performance of this Agreement which are in addition to those set forth herein, unless such additional services are authorized by the City in advance and in writing. 27. COMPLETE AGREEMENT. This written Agreement, including all writings specifically incorporated herein by reference, shall constitute the complete Agreement between the Parties hereto. No oral agreement, understanding, or representation not reduced to writing and specifically incorporated herein shall be of any force or effect, nor shall any such oral Agreement, understanding, or representation be binding upon the Parties hereto. Each party is entering into this Agreement based solely upon the representations set forth herein and upon each party's own independent investigation of any and all facts such party deems material. 28. NOTICE. All notices to the Parties hereto under this Agreement shall be in writing and shall be sent either by (i) personal service, (ii) delivery by a reputable document delivery service, such as, but not limited to, Federal Express, which provides a receipt showing date and time of delivery, or (iii) United States Mail, certified, postage prepaid, return receipt requested. All such notices shall be delivered to the addressee or addressed as set forth below: To City: Human Resources City of San Luis Obispo 949 Mill St. San Luis Obispo, CA 93401 Attention: Diana Federico To Consultant: ADAPTOVATE, LLC 695 Town Center Drive Costa Mesa, CA 92626 Nathan Nelson (Nathan.Nelson@adaptovate.com) 29. GOVERNING LAW. Any action arising out of this Agreement shall be brought in the Superior Court of San Luis Obispo County, California, regardless of where else venue may lie. The validity, interpretation, construction and performance of this Agreement, and all DocuSign Envelope ID: 094FCF47-C984-44D4-8914-08AC3E1ADE77 -8- acts and transactions pursuant hereto and the rights and obligations of the Parties hereto shall be governed, construed and interpreted in accordance with the laws of the State of California, without giving effect to principles of conflicts of law. 30. AUTHORITY TO EXECUTE AGREEMENT. Both City and Consultant do covenant that each individual executing this Agreement on behalf of each party is a person duly authorized and empowered to execute Agreements for such party. IN WITNESS WHEREOF, the Parties hereto have caused this instrument to be executed the day and year first above written. CITY CONSULTANT _______________________________ By: City Manager _______________________________ APPROVED AS TO FORM: _______________________________ By: J. Christine Dietrick, City Attorney DocuSign Envelope ID: 094FCF47-C984-44D4-8914-08AC3E1ADE77 -13- SECTION E: PROPOSAL SUBMITTAL FORM ‐ SAMPLE  The undersigned declares that she or he:  Has carefully examined [____________], which is hereby made a part of this proposal. Is thoroughly familiar with its contents. Is authorized to represent the proposing firm. Agrees to perform the work as set forth in this proposal. ☐Certificate of insurance attached; insurance company’s A.M. Best rating: __________________. Firm Name and Address  Contact  Phone  Signature of Authorized Representative  Date  EXHIBIT A ADAPTOVATE, LLC Response to San Luis Obispo Organizational Development Services RFP X A++ March 29, 2024 +1 (773) 870-5678NATHAN NELSON COSTA MESA, CA 92626 695 TOWN CENTER DR. ADAPTOVATE, LLC DocuSign Envelope ID: 094FCF47-C984-44D4-8914-08AC3E1ADE77 Certificate of Currency This is to certify that the Policy below is current at the time off issuance of this Certificate of Currency subject to the policy terms and conditions. Policy Number: 47-ZEP-311190-04 Insured: Adaptovate Pty Ltd Address: 34 Edgecliff Road Woolahra NSW 2025 Australia Insured Risk: Civil Liability Professional Indemnity Insurance Professional Services: Provision of management consultancy services through the use of 'Agile Coaching', 'Agile Platform Execution' and 'Agile Business Design' service offerings. Period of Insurance: From: 14 June 2023 To: 14 June 2024 Both days at 4:00pm Australian Local Time Limit of Liability: $20,000,000 any one claim $40,000,000 in the aggregate Retention: $25,000 Signed By: Date: 29 January 2024 Insurer: Berkshire Hathaway Specialty Insurance Company ABN 84 600 643 034 AFSL 466713 DocuSign Envelope ID: 094FCF47-C984-44D4-8914-08AC3E1ADE77 DocuSign Envelope ID: 094FCF47-C984-44D4-8914-08AC3E1ADE77 AM Best Rating Services Berkshire Hathaway Specialty Insurance Company BestLink  AMB #: 000864 NAIC #: 22276 FEIN #: 630202590 Based on AM Best's analysis, 058334 - Berkshire Hathaway Inc. is the AMB Ultimate Parent and identifies the topmost entity of the corporate structure. View a list of operating insurance entities in this structure. AM Best Rating Unit: AMB #: 004917 - National Indemnity Group Domiciliary Address 1314 Douglas Street Suite 1400 Omaha, Nebraska 68102-1944 United States Web: www.nationalindemnity.com Phone: 402-916-3000 Assigned to insurance companies that have, in our opinion, a superior ability to meet their ongoing insurance obligations. View additional news, reports and products for this company. Best's Credit Ratings Financial Strength View Definition Rating (Rating Category): Affiliation Code: A++ (Superior) g (Group) Outlook (or Implication):Stable Action:Affirmed Effective Date:February 03, 2023 Initial Rating Date:December 31, 1907 Long-Term Issuer Credit View Definition Rating (Rating Category):aaa (Exceptional) Outlook (or Implication):Stable Action:Affirmed Effective Date:February 03, 2023 Initial Rating Date:August 22, 2012 Financial Size Category View Definition Financial Size Category:XV (Greater than or Equal to USD 2.00 Billion) Best's Credit Rating Analyst Rating Office: A.M. Best Rating Services, Inc. Director: Gregory Dickerson Senior Director: Carlos Wong-Fupuy Note: See the Disclosure information Form or Press Release below for the office and analyst at the time of the rating event. Disclosure Information Disclosure Information Form View AM Best's Rating Disclosure Form Press Release AM Best Affirms Credit Ratings of National Indemnity Company and Its Affiliates February 03, 2023 View AM Best's Rating Review Form DocuSign Envelope ID: 094FCF47-C984-44D4-8914-08AC3E1ADE77 View additional news, reports and products for this company. u Denotes Under Review Best's Rating Rating History AM Best has provided ratings & analysis on this company since 1907. Financial Strength Rating Effective Date Rating February 03, 2023 A++ January 06, 2022 A++ December 09, 2020 A++ December 11, 2019 A++ December 11, 2018 A++ Long-Term Issuer Credit Rating Effective Date Rating February 03, 2023 aaa January 06, 2022 aaa December 09, 2020 aaa December 11, 2019 aaa December 11, 2018 aaa Related Financial and Analytical Data The following links provide access to related data records that AM Best utilizes to provide financial and analytical data on a consolidated or branch basis. AMB #Company Name Company Description 095839 Berkshire Hathaway Specialty Ins Co MOB Represents the Property/Casualty financials for the Macau Branch of this legal entity. 074779 Berkshire Hathaway Spec Ins Co (SGB)Represents the Property/Casualty financials for the Singapore Branch of this legal entity. Best's Credit & Financial Reports Best's Credit Report - financial data included in Best's Credit Report reflects the data used in determining the current credit rating(s) for AM Best Rating Unit: AMB #: 004917 - National Indemnity Group. Best's Credit Report - Archive - reports which were released prior to the current Best's Credit Report. Best's Financial Report - financial data included in Best's Financial Report reflects the most current data available to AM Best, including updated financial exhibits and additional company information, and is available to subscribers of Best's Insurance Reports. Best's Financial Report - Archive - reports which were released prior to the current Best's Financial Report. DocuSign Envelope ID: 094FCF47-C984-44D4-8914-08AC3E1ADE77 02/07/2024 Risk Placement Services ­Boston 470 Atlantic Avenue Boston MA 02100 Adaptovate 659 Town Center Drive Suite 1200 Costa Mesa CA 92626 National Fire & Marine Insurance Company 20079 A 42­GLO­325912­02 11/30/2023 11/30/2024 5,000,000 100,000 1,000,000 5,000,000 5,000,000 N Adaptovate 16192 Coastal Hwy Lewes DE 19958 SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN ACCORDANCE WITH THE POLICY PROVISIONS. INSURER(S) AFFORDING COVERAGE INSURER F : INSURER E : INSURER D : INSURER C : INSURER B : INSURER A : NAIC # NAME:CONTACT (A/C, No):FAX E­MAILADDRESS: PRODUCER (A/C, No, Ext):PHONE INSURED REVISION NUMBER:CERTIFICATE NUMBER:COVERAGES IMPORTANT:  If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must be endorsed.  If SUBROGATION IS WAIVED,subject to the terms and conditions of the policy, certain policies may require an endorsement.  A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY TH E POLICIES BELOW.  THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER. OTHER: (Per accident) (Ea accident) $ $ N / A SUBR WVD ADDL INSD THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAME D ABOVE FOR THE POLICY PERIOD INDICATED.  NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WI TH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN I S SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. $ $ $ $PROPERTY DAMAGE BODILY INJURY (Per accident) BODILY INJURY (Per person) COMBINED SINGLE LIMIT AUTOS AUTOSAUTOS NON­OWNEDHIRED AUTOS SCHEDULEDALL OWNED ANY AUTO AUTOMOBILE LIABILITY Y / N WORKERS COMPENSATION AND EMPLOYERS' LIABILITY OFFICER/MEMBER EXCLUDED?(Mandatory in NH) DESCRIPTION OF OPERATIONS below If yes, describe under ANY PROPRIETOR/PARTNER/EXECUTIVE $ $ $ E.L. DISEASE ­POLICY LIMIT E.L. DISEASE ­EA EMPLOYEE E.L. EACH ACCIDENT EROTH­STATUTEPER LIMITS(MM/DD/YYYY)POLICY EXP(MM/DD/YYYY)POLICY EFFPOLICY NUMBERTYPE OF INSURANCELTRINSR DESCRIPTION OF OPERATIONS / LOCATIONS / VEHICLES  (ACORD 101, Additional Remarks Schedule, may be attached if more space is required) EXCESS LIAB UMBRELLA LIAB $EACH OCCURRENCE $AGGREGATE $ OCCUR CLAIMS­MADE DED RETENTION $ $PRODUCTS ­COMP/OP AGG $GENERAL AGGREGATE $PERSONAL & ADV INJURY $MED EXP (Any one person) $EACH OCCURRENCE DAMAGE TO RENTED $PREMISES (Ea occurrence) COMMERCIAL GENERAL LIABILITY CLAIMS­MADE OCCUR GEN'L AGGREGATE LIMIT APPLIES PER: POLICY PRO­JECT LOC CERTIFICATE OF LIABILITY INSURANCE DATE (MM/DD/YYYY) CANCELLATION AUTHORIZED REPRESENTATIVE ACORD 25 (2014/01) © 1988­2014 ACORD CORPORATION.  All rights reserved. CERTIFICATE HOLDER The ACORD name and logo are registered marks of ACORD DocuSign Envelope ID: 094FCF47-C984-44D4-8914-08AC3E1ADE77 AM Best Rating Services National Fire & Marine Insurance Company BestLink  AMB #: 002428 NAIC #: 20079 FEIN #: 476021331 Based on AM Best's analysis, 058334 - Berkshire Hathaway Inc. is the AMB Ultimate Parent and identifies the topmost entity of the corporate structure. View a list of operating insurance entities in this structure. AM Best Rating Unit: AMB #: 004917 - National Indemnity Group Domiciliary Address 1314 Douglas Street Suite 1400 Omaha, Nebraska 68102-1944 United States Web: www.nationalindemnity.com Phone: 402-916-3000 Fax: 402-916-3350 Assigned to insurance companies that have, in our opinion, a superior ability to meet their ongoing insurance obligations. View additional news, reports and products for this company. Best's Credit Ratings Financial Strength View Definition Rating (Rating Category): Affiliation Code: A++ (Superior) g (Group) Outlook (or Implication):Stable Action:Affirmed Effective Date:February 03, 2023 Initial Rating Date:June 30, 1954 Long-Term Issuer Credit View Definition Rating (Rating Category):aaa (Exceptional) Outlook (or Implication):Stable Action:Affirmed Effective Date:February 03, 2023 Initial Rating Date:May 16, 2007 Financial Size Category View Definition Financial Size Category:XV (Greater than or Equal to USD 2.00 Billion) Best's Credit Rating Analyst Rating Office: A.M. Best Rating Services, Inc. Director: Gregory Dickerson Senior Director: Carlos Wong-Fupuy Note: See the Disclosure information Form or Press Release below for the office and analyst at the time of the rating event. Disclosure Information Disclosure Information Form View AM Best's Rating Disclosure Form Press Release AM Best Affirms Credit Ratings of National Indemnity Company and Its Affiliates February 03, 2023 View AM Best's Rating Review Form DocuSign Envelope ID: 094FCF47-C984-44D4-8914-08AC3E1ADE77 View additional news, reports and products for this company. u Denotes Under Review Best's Rating Rating History AM Best has provided ratings & analysis on this company since 1954. Financial Strength Rating Effective Date Rating February 03, 2023 A++ January 06, 2022 A++ December 09, 2020 A++ December 11, 2019 A++ December 11, 2018 A++ Long-Term Issuer Credit Rating Effective Date Rating February 03, 2023 aaa January 06, 2022 aaa December 09, 2020 aaa December 11, 2019 aaa December 11, 2018 aaa Best's Credit & Financial Reports Best's Credit Report - financial data included in Best's Credit Report reflects the data used in determining the current credit rating(s) for AM Best Rating Unit: AMB #: 004917 - National Indemnity Group. Best's Credit Report - Archive - reports which were released prior to the current Best's Credit Report. Best's Financial Report - financial data included in Best's Financial Report reflects the most current data available to AM Best, including updated financial exhibits and additional company information, and is available to subscribers of Best's Insurance Reports. Best's Financial Report - Archive - reports which were released prior to the current Best's Financial Report. DocuSign Envelope ID: 094FCF47-C984-44D4-8914-08AC3E1ADE77 ZV6 CERTIFICATE OF LIABILITY INSURANCE DATE (MM/DD/YYYY) 11/07/2023 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must have ADDITIONAL INSURED provisions or be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endors ement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). PRODUCER AON RISK SERVICES SOUTH INC 3550 LENOX ROAD NORTHEAST SUITE 1700 ATLANTA GA 30326 CONTACT NAME: Aon Risk Services, Inc of Florida PHONE (A/C, No, Ext): 833-506-1544 FAX (A/C, No): EMAIL ADDRESS: work.comp@trinet.com INSURER(S) AFFORDING COVERAGE NAIC # INSURER A : ACE American Insurance Company 22667 INSURED TriNet Group, Inc. L/C/F Adaptovate, LLC 1 Park Place, Suite 600 Dublin, CA 94568-7983 INSURER B : INSURER C : INSURER D : INSURER E : INSURER F : COVERAGES CERTIFICATE NUMBER: 15662579 REVISION NUMBER: THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NA MED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. INSR LTR TYPE OF INSURANCE ADDL INSR SUBR WVD POLICY NUMBER POLICY EFF (MM/DD/YYYY) POLICY EXP (MM/DD/YYYY) LIMITS COMMERCIAL GENERAL LIABILITY EACH OCCURRENCE $ CLAIMS-MADE OCCUR DAMAGE TO RENTED PREMISES (Ea occurrence) $ MED EXP (Any one person) $ PERSONAL & ADV INJURY $ GEN'L AGGREGATE LIMIT APPLIES PER: GENERAL AGGREGATE $ POLICY PROJECT LOC PRODUCTS - COMP/OP AGG $ OTHER $ AUTOMOBILE LIABILITY COMBINED SINGLE LIMIT (Ea accident) $ ANY AUTO BODILY INJURY (Per person) $ OWNED AUTOS ONLY SCHEDULED AUTOS BODILY INJURY (Per accident) $ HIRED AUTOS ONLY NON-OWNED AUTOS ONLY PROPERTY DAMAGE (Per accident) $ $ UMBRELLA LIAB OCCUR EACH OCCURRENCE $ EXCESS LIAB CLAIMS-MADE AGGREGATE $ DEC RETENTION $ A WORKERS COMPENSATION Y / N N AND EMPLOYERS' LIABILITY ANY PROPRIETOR/PARTNER/EXECUTIVE OFFICER/MEMBER EXCLUDED? (Mandatory in NH) If yes, describe under DESCRIPTION OF OPERATIONS below N / A WLR_C52586124 07/01/2023 07/01/2024 X PER STATUTE OTH- ER E.L. EACH ACCIDENT $ 2,000,000 E.L. DISEASE - EA EMPLOYEE $ 2,000,000 E.L. DISEASE - POLICY LIMIT $ 2,000,000 DESCRIPTION OF OPERATIONS / LOCATIONS / VEHICLES (ACORD 101, Additional Remarks Schedule, may be attached if more space is required) Workers Compensation coverage is limited to worksite employees of Adaptovate, LLC through a co -employment agreement with TriNet HR III, Inc.. CERTIFICATE HOLDER CANCELLATION Adaptovate, LLC 445 S Figueroa Street 31st Floor Los Angeles, CA 90071 SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN ACCORDANCE WITH THE POLICY PROVISIONS. AUTHORIZED REPRESENTATIVE © 1988-2015 ACORD CORPORATION. All rights reserved. ACORD 25 (2016/03) The ACORD name and logo are registered marks of ACORD DocuSign Envelope ID: 094FCF47-C984-44D4-8914-08AC3E1ADE77 AM Best Rating Services ACE American Insurance Company BestLink  AMB #: 002257 NAIC #: 22667 FEIN #: 952371728 Based on AM Best's analysis, 058303 - Chubb Limited is the AMB Ultimate Parent and identifies the topmost entity of the corporate structure. View a list of operating insurance entities in this structure. AM Best Rating Unit: AMB #: 000012 - Chubb U.S. Group of Insurance Companies Mailing Address P.O. Box 1000 Philadelphia, Pennsylvania 19106 United States Web: www.chubb.com Phone: 215-640-1000 View Additional Address Information Assigned to insurance companies that have, in our opinion, a superior ability to meet their ongoing insurance obligations. View additional news, reports and products for this company. Best's Credit Ratings Financial Strength View Definition Rating (Rating Category): Affiliation Code: A++ (Superior) g (Group) Outlook (or Implication):Stable Action:Affirmed Effective Date:December 07, 2023 Initial Rating Date:June 30, 1951 Long-Term Issuer Credit View Definition Rating (Rating Category):aa+ (Superior) Outlook (or Implication):Stable Action:Affirmed Effective Date:December 07, 2023 Initial Rating Date:August 16, 2005 Financial Size Category View Definition Financial Size Category:XV (Greater than or Equal to USD 2.00 Billion) Best's Credit Rating Analyst Rating Office: A.M. Best Rating Services, Inc. Director: Alan Murray Senior Director: Michael J. Lagomarsino, CFA, FRM Note: See the Disclosure information Form or Press Release below for the office and analyst at the time of the rating event. Disclosure Information Disclosure Information Form View AM Best's Rating Disclosure Form Press Release AM Best Affirms Credit Ratings of Chubb Limited and Its Subsidiaries December 07, 2023 DocuSign Envelope ID: 094FCF47-C984-44D4-8914-08AC3E1ADE77 View additional news, reports and products for this company. u Denotes Under Review Best's Rating Rating History AM Best has provided ratings & analysis on this company since 1951. Financial Strength Rating Effective Date Rating December 07, 2023 A++ December 01, 2022 A++ December 10, 2021 A++ December 17, 2020 A++ December 11, 2019 A++ December 13, 2018 A++ Long-Term Issuer Credit Rating Effective Date Rating December 07, 2023 aa+ December 01, 2022 aa+ December 10, 2021 aa+ December 17, 2020 aa+ December 11, 2019 aa+ December 13, 2018 aa+ Related Financial and Analytical Data The following links provide access to related data records that AM Best utilizes to provide financial and analytical data on a consolidated or branch basis. AMB #Company Name Company Description 091291 ACE American Insurance Company (BHB)Represents the Property/Casualty financials for the Bahrain Branch of this legal entity. 093314 ACE American Insurance Co Korea (KRB)Represents the Property/Casualty financials for the South Korea Branch of this legal entity. Best's Credit & Financial Reports Best's Credit Report - financial data included in Best's Credit Report reflects the data used in determining the current credit rating(s) for AM Best Rating Unit: AMB #: 000012 - Chubb U.S. Group of Insurance Companies. Best's Credit Report - Archive - reports which were released prior to the current Best's Credit Report. Best's Financial Report - financial data included in Best's Financial Report reflects the most current data available to AM Best, including updated financial exhibits and additional company information, and is available to subscribers of Best's Insurance Reports. Best's Financial Report - Archive - reports which were released prior to the current Best's Financial Report. DocuSign Envelope ID: 094FCF47-C984-44D4-8914-08AC3E1ADE77 -12- SECTION F: PROPOSAL SUBMITTAL FORM – SAMPLE HOURLY RATES  Description Hourly Rate  *Travel expenses will be billed as actuals to the client. $235Blended rate for all proposed levels of resources *(not inclusive of any travel expenses if required) DocuSign Envelope ID: 094FCF47-C984-44D4-8914-08AC3E1ADE77   -14-  REFERENCES    Number of years engaged in providing the services included within the scope of the specifications under  the present business name:                                         .     Describe fully the last three contracts performed by your firm that demonstrate your ability to provide  the services included with the scope of the specifications.  Attach additional pages if required.  The City  reserves the right to contact each of the references listed for additional information regarding your firm's  qualifications.    Reference No. 1:  Agency Name    Contact Name     Telephone & Email    Street Address    City, State, Zip Code    Description  of  services  provided  including contract amount, when  provided and project outcome              Reference No. 2:  Agency Name    Contact Name     Telephone & Email    Street Address    City, State, Zip Code    Description  of  services  provided  including contract amount, when  provided and project outcome                      Salt Lake City, UT 84116 1594 W North Temple Street San Ramon, CA 94583 6001 Bollinger Canyon Road ADAPTOVATE assisted a global energy client in revamping processes and fostering collaboration across operations to enhance competitive outcomes. Through a series of development and coaching activities, they focused on high-value project selection, enabled planning and execution flexibility, and increased project performance visibility. This resulted in improved leadership skills, strategic alignment, and faster decision-making and increased organizational agility. ADAPTOVATE conducted a comprehensive organizational assessment for a client facing capability and capacity constraints at multiple levels, leading to the development of tailored training programs and onboarding processes. These interventions enhanced the efficiency of staff, improved leadership skills, and increased employee satisfaction through clearer career progression paths and professional development opportunities. Bart Kettle + 1 (832) 731-7788 ZandraKafarela@Chevron.com Zandra Kafarela Chevron + 1 (435) 820-0862 BartKettle@Utah.gov Utah Department of Natural Resources ADAPTOVATE DocuSign Envelope ID: 094FCF47-C984-44D4-8914-08AC3E1ADE77 -15- Reference No. 3  Agency Name  Contact Name  Telephone & Email  Street Address  City, State, Zip Code  Description  of  services  provided  including contract amount, when  provided and project outcome  Chicago, IL 60606 150 N Riverside Plaza ADAPTOVATE enabled a global hospitality company to adapt swiftly to market disruptions by enhancing their capabilities in new ways of working and guiding their organizational transformation. This included coaching leadership, developing a Center of Excellence, delivering extensive training, and fostering adaptive leadership practices, which resulted in significant process improvements and a notable increase in the confidence of teams in applying these new methodologies. + 1 (847) 372-5288 Frank.Kazas@Hyatt.com Frank Kazas Hyatt DocuSign Envelope ID: 094FCF47-C984-44D4-8914-08AC3E1ADE77   -16-  STATEMENT OF PAST CONTRACT DISQUALIFICATIONS    The proposer shall state whether it or any of its officers or employees who have a proprietary interest in  it, has ever been disqualified, removed, or otherwise prevented from bidding on, or completing a federal,  state, or local government project because of the violation of law, a safety regulation, or for any other  reason, including but not limited to financial difficulties, project delays, or disputes regarding work or  product quality, and if so to explain the circumstances.     Do you have any disqualification as described in the above paragraph to declare?    Yes ☐   No ☐      If yes, explain the circumstances.                                  Executed on                                            at _______________________________________ under penalty of  perjury of the laws of the State of California, that the foregoing is true and correct.          ______________________________________      Signature of Authorized Proposer Representative     695 Town Center Drive, Costa Mesa, CA 92626March 29, 2024 X DocuSign Envelope ID: 094FCF47-C984-44D4-8914-08AC3E1ADE77 1 | ADAPTOVATE LLC Response to City of City of San Luis Obispo – Organizational Development Services City of San Luis Obispo Organizational Development Services ADAPTOVATE, LLC 695 Town Center Drive Suite 1200 Costa Mesa, CA 92626 ` Nathan Nelson, Managing Partner Contact Phone: +1 (773) 870-5678 Email: Nathan.Nelson@adaptovate.com Website: www.ADAPTOVATE.com April 1 , 202 4 Table of Contents Executive Summary .................................................................................................... 2 Qualifications and Experience ....................................................................................... 4 Work Program .......................................................................................................... 7 COACHING SERVICES .................................................................................................................................. 8 ORGANIZATIONAL DEVELOPMENT CONSULTING ........................................................................................ 11 SAMPLE MENU OF TRAINING AVAILABLE ................................................................................................... 14 Requested Changes to Terms and Conditions Or Service Agreement .......................................... 15 APPENDIX A: ADAPTOVATE Skills Management and Coaching Approach ....................................... 16 APPENDIX B: ADAPTOVATE Organizational Development Consulting Approach .............................. 22 APPENDIX C: CVs of Personnel ...................................................................................... 30 DocuSign Envelope ID: 094FCF47-C984-44D4-8914-08AC3E1ADE77 2 | ADAPTOVATE LLC Response to City of City of San Luis Obispo – Organizational Development Services EXECUTIVE SUMMARY ADAPTOVATE is pleased to respond to the City of San Luis Obispo’s request for proposals and qualifications to support organizational development services. We are prepared to meet all requested services and support organizational development through training, coaching, and consulting. We will help the City better execute policies and programs brought forth by the City Council and stay true to the city’s charter. Working closely with the City’s Human Resources department, we will co- design organizational development solutions that seize opportunities to improve organizational and individual effectiveness for the sake of serving the public. ADAPTOVATE has a proven track record of helping public and private organizations reach their goals by uplifting the capabilities of their leaders and teams. Our approaches begin by working with the City of San Luis Obispo to identify the organizational focus and needs that will create the greatest impact on the vision and mission. By beginning with the organization’s mission and focus, we will ensure the organizational development solutions are aligned with the best interests of the public aligned with the City’s 2023-2025 goals. ADAPTOVATE will support the City of San Luis Obispo in the following services: I. Coaching services o Organizational analysis to identify upskilling and development needs that best enhance the performance of the City staff. o Utilization of ADAPTOVATE’s proven approach to: skills management to enable informed personal upskilling coaching plans and progress assessments; and leadership coaching for organizational development and effectiveness. II. Organizational development consulting o Align expectations and outcomes to the vision, mission, and priorities of the City of San Luis Obispo. o Structured analysis that guides the discovery of City-specific outcome drivers, and recommendation of tailored solutions. o Implementation planning and sustainment activities that are co-designed with City stakeholders to improve execution and benefits realization . ADAPTOVATE offers unique value across three distinct areas compared to other consulting firms that enhance our service offerings : • Resources & Scale: o ADAPTOVATE has the financial viability to ensure we can support clients on a sustained basis. o We have the staffing capacity and redundancy to eliminate any consultant turnover risk. o We can ensure project schedules are met by allocating additional resources when necessary. DocuSign Envelope ID: 094FCF47-C984-44D4-8914-08AC3E1ADE77 3 | ADAPTOVATE LLC Response to City of City of San Luis Obispo – Organizational Development Services • Diverse Experience: o ADAPTOVATE has a diverse client base, enabling us to leverage knowledge across many industries and functions, including both public and private sector. o Our US team comes from a diverse background including strategy consultants, industry leaders, management consulting practitioners, change management experts, and business and leadership coaches who have experience leading all types of organizational change. o We regularly draw on our unified team across offices to provide insights and expertise to ensure we’re delivering the most value for our clients . o We frequently facilitate knowledge sharing across public sector clients. • Client Relationships: o ADAPTOVATE prioritizes long-term client relationships; our goal is to build client capabilities such that they can perform future work without an ongoing dependency on consultancies. o We are a full-service firm and can support clients in diverse projects across their value chain. o We can provide clients with an option for fixed costs to ensure we bear any estimating risk of a project. Founded by executives from Boston Consulting Group, a leading global management and strategy consulting firm, ADAPTOVATE has become the #16 ranked “Best Management Consulting firm” in the United States as ranked by Vault, the leader in data-driven employer rankings and verified employee reviews. ADAPTOVATE’s purpose is to help organizations meet today’s changing conditions and increasingly sophisticated stakeholder, constituent, employee, and customer demands. We focus on empowering teams, clients, and communities to thrive in these increasingly challenging environments. ADAPTOVATE’s approach focuses on enhancing alignment, increasing collaboration, building knowledge, enacting new ways of working, and strengthening leadership. For additional details, please contact ADAPTOVATE’s US Managing Partner, Nathan Nelson, at Nathan.Nelson@adaptovate.com or +1 (773) 870-5678.  Thank you for your time and consideration. Kind Regards, Nathan Nelson DocuSign Envelope ID: 094FCF47-C984-44D4-8914-08AC3E1ADE77 4 | ADAPTOVATE LLC Response to City of City of San Luis Obispo – Organizational Development Services QUALIFICATIONS AND EXPERIENCE ADAPTOVATE has a rich history of delivering impactful coaching and organizational training for some of the world’s largest government and corporate organizations. Some of our firms' accolades include: • Top 20 Consulting firms in North America by Vault • Great Place to Work Certified (2023, 2022, 2021) • Greater Irvine Chamber of Commerce Member, 2022  • 100 Fastest Growing Companies 2022, AFR Fast 100  • 2020 Business Services Growth Company of the Year Award   • Associate Member of the European Financial Management Association   • Scrum Master Certification (PSM1 or CSM): 100% of our team  The following brief summaries of past engagements are provided to highlight the firm's experience. Engagement 1 Client: State Government Division Services provided similar to that requested: The organization sought to better assess and improve the performance of the organization to enable success of their strategic imperatives. Lack of clarity, visibility, and capacity constraints caused a lack of capability and capacity at the leadership, team, and individual levels and the inability to provide coaching on professional development. Key Activities: • Performed Skills Management to identify skill requirements, proficiencies, and skill gaps. • Designed training programs to address the skills gaps and create a coherent development plan tied to career progression. • Developed on-boarding development program for new employees. • Coached leaders on developing new processes and improvement plans related to their work within the department and goal setting for employees based on development plans. Results: • Upskilled leadership and management capabilities to continue to effectively assess and develop employee capabilities. • Enhanced efficiency of staff and freeing up leadership to perform management oversight, planning, and board activities. • Improved capability of employees to enable success in meeting departmental goals. Increased employee satisfaction through improved professional development and clear career paths. DocuSign Envelope ID: 094FCF47-C984-44D4-8914-08AC3E1ADE77 5 | ADAPTOVATE LLC Response to City of City of San Luis Obispo – Organizational Development Services Engagement 2 Client: Global Energy Corporation Services provided similar to that requested: The leadership team at a global energy client identified the need to revamp processes and improve collaboration across their operations to deliver competitive outcomes. Across multiple programs of work, we developed leaders to: • Focus on the highest value projects. • Enable flexibility in planning and execution. • Increase visibility of project performance. Key Activities: • Assessed key areas for development including alignment on strategy, prioritization, and the current state operating model. • Trained all leaders to develop goals and metrics. • Coached the client to complete multiple Quarterly Delivery Cycles, each cycle improved the team’s confidence and contributed to the broader organizational adoption of improved ways of working. • Conducted 13 integrated planning sessions with customers and leaders. Results: • Upskilled leadership to goal setting, strategic alignment, and performance management • Increased flexibility through quarterly planning, with clear priorities allowing for fast decision-making. • “I’ve been looking for this type of initiative that highlights how we can come together and align overall company goals with the operational needs” – Superintendent, Field Operations • Engagement 3 Client: Global Hospitality Company Services provided similar to that requested: A global hospitality company wanted to rapidly respond to the changing business environment and better navigate disruption. ADAPTOVATE was brought in to help uplift the client’s capabilities in new ways of working and advise the organization on its transformation. Key Activities: • Coached leadership on building a Center of Excellence by providing strategic planning, developing customer, reusable assets tailored to their needs • Provided coaching to teams, encompassing 30+ individuals, focused on enhancing and elevating capabilities in new ways of working. • Coached executive leadership to promote effective and adaptive leadership practices across key areas of the organization. • Developed and delivered 20+ training Bootcamps, reaching over 1,000 individuals across the globe focused on capabilities in new ways of working. DocuSign Envelope ID: 094FCF47-C984-44D4-8914-08AC3E1ADE77 6 | ADAPTOVATE LLC Response to City of City of San Luis Obispo – Organizational Development Services Results: • Improvement in work processes estimated at 450+ annual hours saved for an American development team. • 60% increase in effectively applying coached behaviors, practices and skills daily following a Bootcamp. Project Team To accomplish the intended outcomes described in the work program below, ADAPTOVATE will bring the right mix of capabilities and expertise from our US team to align with the City of San Luis Obispo’s needs and priorities. We have a deep roster of experts available to help reach the best outcomes for the City. Below are a sample of proposed consultants. The consultants staffed will be determined by scope of work and availability at time of need with the approval of the City. Team Member Expertise Other key facts & credentials Nathan Nelson Managing Director • Business & technological transformations • Strategy development • Strategy implementation • Impact measurement • Executive coaching • Board and stakeholder management • Launched new product strategy and business model achieving an additional $700m p.a. in operating income • Drove large transformations in energy distribution and health insurance including a $2b acquisition integration • Led an agile transformation from waterfall to a $250m digital transformation, significantly improving employee and customer experience Carlos Peña Consultant • Portfolio/Investment Optimization • Current State Assessments • Experienced Facilitator • Strategic Planning • Government  • Experienced public servant and management consultant • Expert in shaping high- performing teams to drive collective goals • Highly skilled facilitator, driving alignment between organizational strategy & work • Proficient organizational readiness planner DocuSign Envelope ID: 094FCF47-C984-44D4-8914-08AC3E1ADE77 7 | ADAPTOVATE LLC Response to City of City of San Luis Obispo – Organizational Development Services Daniel Wang Consultant • Process Improvement expertise • Upskilling capabilities • Adoption of new ways of working • Experienced consultant in state and federal government projects • Expert coach for team building and team dynamics. • Skilled in leading organizations through process improvement/change management journeys Lucca Polacci Consultant • Experienced Facilitator • Strategic Planning & Execution • Local Government Experience • SWOT Expertise • Data Analysis • Community Engagement • Experienced in implementing new strategic goals and objectives for local government. • Hosted forums for small business owners to provide feedback and insight on potential policy changes to District Supervisors • Worked with a professional services firm to revise its goals, leading to a 33% increase in Objective and Key Result completion WORK PROGRAM ADAPTOVATE’s philosophy ADAPTOVATE leverages its deep experience with both public and private sector clients to support our client’s organizational development. ADAPTOVATE's engagements center on a collaborative and outcome-focused approach, tailored to the unique needs of each client. It emphasizes stakeholder engagement to ensure that our services are inclusive and aligned with an organization’s mission. The key elements of our philosophy include: 1. Outcome-focused Approach - ADAPTOVATE supports clients in comprehensive organizational development activities but is structured simply and easy to understand. We help clients stay laser-focused on their mission, vision, and values when creating development initiatives. 2. Flexible and Responsive - In today's fast-changing environment, solutions must not only be well-conceived but also adaptable. ADAPTOVATE helps ensure that organizational developments are flexible and can be rapidly adjusted in response to new information or changes in constituent needs. DocuSign Envelope ID: 094FCF47-C984-44D4-8914-08AC3E1ADE77 8 | ADAPTOVATE LLC Response to City of City of San Luis Obispo – Organizational Development Services 3. Tailored and Customized Solutions - Recognizing that organizational development is not a one-size-fits-all process, ADAPTOVATE customizes its approach to fit the client's history, its current needs, and capacity. 4. Collaborative Design - ADAPTOVATE believes in engaging all relevant teams and stakeholders in the process of organizational development, fostering collaboration and inclusiveness among internal and external players. 5. Consulting and Coaching Methodology – ADAPTOVATE delivers services that deliver tangible outcomes while simultaneously nurturing an organi zation’s ability to learn and continuously improve. This dual approach ensures that the change is lasting and that the organization has the internal capability to manage the new methods effectively. By adhering to these principles, ADAPTOVATE ensures that its organizational development services are not just about creating deliverables but about shaping an organization's future and enabling it to thrive in a dynamic environment to serve its constituents. COACHING SERVICES Our Approach Under the scope of services for Coaching, the specific request for proposal from the City of San Luis Obispo is to: a. Create a development plan that identifies the tools and methods to be utilized to assess the individual or the team's strengths, needs, knowledge, skills, and abilities. b. Develop an estimated time frame for evaluating knowledge, skills, and abilities. c. Identify the knowledge, skills, and abilities of each manager or team. d. Identify the needs to be addressed. e. Conduct individual or team coaching sessions to address the identified needs. f. Supply outcome reports, analysis, and customer experience feedback to the Project Manager. ADAPTOVATE has an approach, method, and tool to complete each of the scope of work items. Our work program has been utilized successfully across many organizations both public and private. The approach can be tailored specific ally to the needs of the City and of course will be customized to the specific roles, skills, and teams. ADAPTOVATE coaches from our Southern California office will be available as required to meet in-person or remote to fulfill all coaching needs. We are an outcome-focused firm and will structure our sessions based on the needs of the individual being DocuSign Envelope ID: 094FCF47-C984-44D4-8914-08AC3E1ADE77 9 | ADAPTOVATE LLC Response to City of City of San Luis Obispo – Organizational Development Services coached. Our coaching approach includes individualized plans that feature weekly progress touchpoints to discuss progress, feedback, and other topics where we can assist. Our methodology starts with an organizational analysis that will be customized to assess the City’s readiness to execute policies from the city council an d to serve its constituents. From that analysis, we will structure development activities that enhance the City staff’s and organization’s ability to fulfill its purpose. The approach includes the following steps: The methodology is described in detail in Appendix A: ADAPTOVATE Skills Management and Coaching Approach. Each of the deliverables represent a document that provides analysis and shared output to the project manager and other City of San Luis Obispo project stakeholders. DocuSign Envelope ID: 094FCF47-C984-44D4-8914-08AC3E1ADE77 10 | ADAPTOVATE LLC Response to City of City of San Luis Obispo – Organizational Development Services Sample output from the ADAPTOVATE approach includes: Sample 1: Role Skills and Proficiencies by Team Member Sample 2: Summary Statistics of Skills, Gaps, and Planned Improvements Sample 3: Summary of Proficiency by Skill, Skill Gaps, and Improvement Prioritization In addition to delivering to fully meeting the scope of services identified with the RFP, the output of this process is often used to meet additional objectives: 1. Create a basis for succession planning – The detailed skills and proficiency information can be used as a basis for succession planning . By identifying the next closest internal candidates that could replace a key resource in the event of voluntary or involuntary termination, we can develop a view of successions. Skill development plans, for the purpose of closing competency gaps of candidate successors, can be put in place to ready internal resources for succession. This will improve performance continuity for the City. 2. Revise Job Descriptions - The additional insight and detail into skills and competencies can be incorporated into existing job descriptions and or the Employee Full Name (First Name & Last Name) Function (Pick from list) Role (Pick from list)En g i n e e r i n g R e v i e w s Ev a l u a t i o n a n d ap p r o v a l o f F o r m 1 5 Ta x C r e d i t s Ev a l u a t i o n a n d ac c e p t a n c e o f Co m p l e t i o n R e p o r t s Ev a l u a t i o n a n d ap p r o v a l o f S u n d r y No t i c e s Pr e p a r i n g , c o n t r a c t i n g an d o v e r s e e i n g O r p h a n pr o j e c t s Re v i e w , a p p r o v a l a n d ma n a g e m e n t o f t h e Id l e p r o g r a m En h a n c e d R e c o v e r y ba s e l i n e d e t e r m i n a t i o n Fi e l d R e v i e w s Da t a d i g i t i z a t i o n Pr o g r a m m i n g G r a p h i c a l Us e r I n t e r f a c e s Da t a & W o r k f l o w au t o m a t i o n Mary Smith Engineering Engineering Manager 5 5 5 5 5 5 5 5 2 1 4 John Henry Engineering Engineer 4 4 2 1 1 1 1 1 5 5 4 Suhas Kelkari Engineering Engineer 4 1 2 4 3 4 1 4 1 1 2 jasmine Barnes Engineering Engineer 4 5 5 4 4 3 5 5 2 1 2 Average Score 4.25 3.75 3.50 3.50 3.25 3.25 3.00 3.75 2.50 2.00 3.00 Criticality Criticality Criticality Criticality H 6 5 6 0 H 0 0 1 0 H 2 0 3 0 H 4 0 3 0 M 4 4 5 0 M 0 0 0 0 M 0 0 0 0 M 0 0 0 0 L 2 4 3 0 L 1 0 0 0 L 1 0 0 0 L 1 0 0 0 Blank 0 0 0 0 Blank 0 0 0 0 Blank 0 0 0 0 Blank 0 0 0 0 Difficulty H M L Blank Difficulty H M L Blank Difficulty H M L Blank Difficulty H M L Blank Next Quarter Planned Skill ImprovementsSkills - Weak BenchSkill Counts Skills - Single Point of Failure Summary by Proficiency En g i n e e r i n g R e v i e w s Ev a l u a t i o n a n d a p p r o v a l o f Fo r m 1 5 T a x C r e d i t s Ev a l u a t i o n a n d a c c e p t a n c e of C o m p l e t i o n R e p o r t s Ev a l u a t i o n a n d a p p r o v a l o f Su n d r y N o t i c e s Pr e p a r i n g , c o n t r a c t i n g a n d ov e r s e e i n g O r p h a n pr o j e c t s Re v i e w , a p p r o v a l a n d ma n a g e m e n t o f t h e I d l e pr o g r a m En h a n c e d R e c o v e r y ba s e l i n e d e t e r m i n a t i o n Fi e l d R e v i e w s Da t a d i g i t i z a t i o n Pr o g r a m m i n g G r a p h i c a l Us e r I n t e r f a c e s Da t a & W o r k f l o w au t o m a t i o n AP D A p p r o v a l P r o c e s s e s Fe d e r a l R e g u l a t o r y Kn o w l e d g e St a t e R e g u l a t o r y Kn o w l e d g e nt e r n a l P o l c i e s & Pr o c e d u r e s Bo a r d O r d e r s Un d e r g r o u n d I n j e c t i o n Co n t r o l Ru l e s & R e g u l a t i o n s 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 1 1 1 2 1 1 3 0 0 1 0 0 0 1 0 0 0 2 0 0 0 0 0 2 0 2 0 1 1 0 1 0 2 0 0 0 0 1 1 0 0 0 0 0 2 0 0 2 0 1 0 3 1 0 2 1 1 0 1 0 0 2 1 2 2 1 2 2 2 1 2 2 1 1 1 2 2 1 1 0 1 0 1 1 1 0 0 Gaps/Risks No No No No No No No No Yes Yes No No No No No No No No No No No No No No No No Yes Yes No No Yes No No No No No Skills Improvement Planning H L M M L H M L H L M M H H M H M H M M M L L H H M L H M M L L L L H M No No No No No No No No Yes Yes No No Yes No No No No No n/a n/a n/a n/a n/a n/a n/a n/a Q1 Q1 n/a n/a Q1 n/a n/a n/a n/a n/a Single Point of Failure Average Less Than Demonstrating Critical Skill (H, M, L) Difficulty to Obtain Skill (H, M, L) Include in Next QuarterPlan (Yes) Timeframe: 5 = Expert NA 1 = None 2 = Basic 3 = Demonstrating 4 = Proficient DocuSign Envelope ID: 094FCF47-C984-44D4-8914-08AC3E1ADE77 11 | ADAPTOVATE LLC Response to City of City of San Luis Obispo – Organizational Development Services evaluation process for hiring to determine gaps between job requirements and candidate skills and proficiencies. This will improve overall recruiting outcomes. 3. Improve Career Pathing - Understanding the specific skills of each role may identify additional career paths that were not known. Identified skill requirement similarities will uncover a wider range of progression possibilities. Understanding a team member’s skills and proficiencies and the requirements of the role may create opportunities for internal candidates. ORGANIZATIONAL DEVELOPMENT CONSULTING Our Approach Under the scope of services for Organizational Development consulting, the specific request for proposal from the City of San Luis Obispo is to: a. Support various consulting requests following a standard consulting process such as contracting, discovery, analysis & feedback, planning, implementation, also including evaluation and sustainment. b. Support a wide range of assignments including: • Organizational change management • Team development • Team building • Strategic planning • Group facilitation • Process design • Coaching: executive, leaders, onboarding, and transition • Organizational design • Program design • Assessments design and analysis: organization, team, and individual ADAPTOVATE has a standard process for management consulting that includes the phases outlined in the RFP. Additionally, ADAPTOVATE has specific approaches and analyses that can be used for specific assignments. These help us address the unique requirements associated with different consulting assignments. The assignment- specific approaches follow the overall structure of our management consulting approach, but detail-specific activities and deliverables. ADAPTOVATE will work with the City to tailor or co-design the approach with the City to ensure it is fit for purpose. ADAPTOVATE’s standardized approach to consulting, which covers a wide range of services including those listed above, utilizes a multi-phase process: Mobilize, Discovery, Recommendation, Implementation, and Sustainment. DocuSign Envelope ID: 094FCF47-C984-44D4-8914-08AC3E1ADE77 12 | ADAPTOVATE LLC Response to City of City of San Luis Obispo – Organizational Development Services This methodology is described in detail in Appendix B: ADAPTOVATE Organizational Development Consulting Approach. Each of the deliverables represent a document that provides analysis and shared output to the project manager and other City of San Luis Obispo project stakeholders. ADAPOVATE also has a robust toolkit of techniques and template/sample deliverables for many of the assignments listed by the City. Sample process and outputs from the ADAPTOVATE approach include: Sample 1: Strategic Planning Framework DocuSign Envelope ID: 094FCF47-C984-44D4-8914-08AC3E1ADE77 13 | ADAPTOVATE LLC Response to City of City of San Luis Obispo – Organizational Development Services Sample 2: Organizational / Team Development Assessment Sample 3: North Star Template DocuSign Envelope ID: 094FCF47-C984-44D4-8914-08AC3E1ADE77 14 | ADAPTOVATE LLC Response to City of City of San Luis Obispo – Organizational Development Services Sample 4: Team Charter SAMPLE MENU OF TRAINING AVAILABLE In addition to our coaching and consulting services, we offer formalized training courses on the following topics. As with all of our services, we can tailor each of the offerings to the development priorities and organizational objectives of the City of San Luis Obispo. Training Category Content Training Category Content Team Building - 5 stages of teaming - Working norms - Communication norms - Feedback Skills Management & Succession Planning - Skills analysis and inventory - Critical positions and roles - Competency gaps - Development plans - Career progressions Communication - 5 Ps of Meetings - Active listening - Top-down messaging - Visual presentations - Storytelling Strategic Planning - Mobilizing strategy team - Discovering and analyzing context - Strategizing - Planning - Executing and sustaining Project Management - Program/project management principles - Portfolio management - Project budgeting Agile - Principles - Practices - Roles - Agile Frameworks DocuSign Envelope ID: 094FCF47-C984-44D4-8914-08AC3E1ADE77 15 | ADAPTOVATE LLC Response to City of City of San Luis Obispo – Organizational Development Services REQUESTED CHANGES TO TERMS AND C ONDITIONS OR SERVICE AGREEMENT ADAPTOVATE has no requested changes to the presented terms and conditions or service agreement in the request for proposal. - Planning and scheduling - Issues and risk management - Resource management - Progress and tracking - Business case and benefits measurement Business Agility - Definition - Delivery cycle overview o Planning o Alignment/Approval o Delivery o Review o Adjustments - Event cadences - Team structure and interactions Change Management - Stakeholder analysis - Impact assessment - Communications planning - Execution Iterative Innovation - Problem framing - Customer value - Solution brainstorming - Prototype testing DocuSign Envelope ID: 094FCF47-C984-44D4-8914-08AC3E1ADE77 16 | ADAPTOVATE LLC Response to City of City of San Luis Obispo – Organizational Development Services APPENDIX A: ADAPTOVATE SKILLS MANAGEMENT AND COACHING APPROACH Phase 1: Organizational Benchmark and Assessment Phase Outcome • The City will have visibility over its internal capabilities and organizational readiness to serve its constituents now and in the future Example Deliverables • Survey and Interview Templates • Organizational Assessment Key Tasks Description Survey and Interview Employees The project team will customize survey and interview templates to learn about the City of San Luis Obispo organization. We will survey the entire organization and follow up with interviews with key personnel. This approach will allow us to identify the broad trends in capability and readiness within the organization while zooming in to get more detail in specific areas. In the context of coaching, this will also serve to create an inventory of roles that exist within the organization. Activities • Survey and Interview Planning Sessions • Survey and Interview Template Finalization • Survey Distribution and Collection • Scheduled Stakeholder Interviews Assumptions • Select city staff will dedicate time to interview Synthesize and Analyze Data We will collect the survey and interview data to analyze the principal pain points and concerns of the City staff. This will identify the areas of improvement and gaps that exist in the City carrying out its purpose. This will help us determine the employee roles and capability gaps that will later inform coaching plans. Activities • Initial Survey Data Review • Analysis and Insight Alignment Present Findings We will gather critical stakeholders across the City staff and present our findings. This will align everyone on the results and we’ll have the DocuSign Envelope ID: 094FCF47-C984-44D4-8914-08AC3E1ADE77 17 | ADAPTOVATE LLC Response to City of City of San Luis Obispo – Organizational Development Services opportunity to get feedback and additional information regarding the insights. We will use the organizational insights and pain points identified in the next phases to build on this analysis. Activities • Organizational Assessment Finalization Phase 2: Skills Management Phase Outcome • The City will have the information to structure its coaching, hiring, and onboarding activities to address capability gaps and drive performance Example Deliverables • Skills by Role Mapping • Skills Management Report • Skills Development Plans Key Tasks Description Define Skills with Leadership We will identify critical roles and drive discussions around the hard and soft skills required to execute those roles. We will create a list of required skills for each role based on the outcomes and impact they are meant to have on the organization. The goal will be to develop skills with the right amount of specificity to clearly outline role requirements. Activities • Skills Discussion Workshops with select stakeholders • Skills by Role Mapping Review Assumptions • Select City stakeholders are available for these workshops Assess Current Skills Competencies With the Skills Mapping, we will assess the current competencies of each team member across the skills associated with their role. Each team member will be assessed against both hard and soft skills. To assess hard skills, we will conduct self-assessment surveys. To assess soft skills, we will conduct a self-assessment with management confirmation. The process for hard versus soft skills is differentiated to provide the best accuracy possible during the assessment exercise. Activities DocuSign Envelope ID: 094FCF47-C984-44D4-8914-08AC3E1ADE77 18 | ADAPTOVATE LLC Response to City of City of San Luis Obispo – Organizational Development Services • Skills Competency Assessment Development • Distribute and Collect Assessments Analyze Skills Gaps We will collect the information from the assessments and analyze the results. From the information, we will create a skills inventory for the whole organization that is further segmented by team and by individual. It will give us a view of the entire availability of skills in the City of San Luis Obispo. Importantly, we will identify key gaps in skills ; 1. Single Point of Failure – a critical point exists where only one employee has the required skill for their team 2. Weak Bench – not enough individuals within the team have the necessary competency level for a particular skill 3. Weak Resources – an individual is not properly developed for their current role Activities • Skills Competency Assessment Data Review • Skills Management Gaps Finalization • Skills Management Report Acceptance Create Skills Development Plans Next, we will look at the Skills Management Report and develop plans to fill the identified gaps. We will identify individuals, skills, and competency levels required to fill each gap. Activities • Skills Gaps Review Meeting • Skills Development Prioritization and Planning Meeting • Skills Development Plan Review Phase 3: Skills Learning Programs Phase Outcome • The City will welcome new members into their organization through onboarding programs that achieve capability uplift and an experiential integration experience • The City will meaningfully continue to develop its people through on -going skills programs and comprehensive learning programs Example Deliverables • Skills Building Programs • Role-specific Onboarding and Ongoing Skill Building Events DocuSign Envelope ID: 094FCF47-C984-44D4-8914-08AC3E1ADE77 19 | ADAPTOVATE LLC Response to City of City of San Luis Obispo – Organizational Development Services Key Tasks Description Define Skills Building Activities and Programs For each skill identified, we will analyze and determine how skill proficiency can be achieved. The tasks required to advance each skill (e.g., internal training, external training, shadowing, self -study, etc.,) will be defined as skill-building activities. All these activities for the skills within a role will make up the learning programs for that role. Therefore, each role within the organization will have a specific learning program. Individuals who wish to develop that skill will have a clear path forward for their skills development. Activities • Skills Analysis • Skill Learning Program Development • Skill Learning Program Review Structure Onboarding and Ongoing Skill Development Events Each skill will be ranked in terms of criticality to the role and difficulty to achieve. This will form a basis for prioritization (e,g, critical skills and more difficult to achieve typically higher in priority). Based on prioritization, skill-building activities can then be classified into multiple categories including: 1. Onboarding events 2. On-going professional development events Onboarding learning events prioritized may also include team-building and organizational familiarity events to create a welcoming startup experience. Activities • Skill Development Requirements Analysis • Skill Development Requirements by Role Review • Onboarding events Review • Ongoing professional development review Step 4: Coaching Phase Outcome • City executives and leaders will develop all the skills needed to excel in their roles and improve the working effectiveness of their teams. DocuSign Envelope ID: 094FCF47-C984-44D4-8914-08AC3E1ADE77 20 | ADAPTOVATE LLC Response to City of City of San Luis Obispo – Organizational Development Services Example Deliverables • Professional Development Coaching Plans • Coaching Progress Reports Key Tasks Description 1:1 Leadership and Team Member Coaching We will identify critical leadership and staff members who can benefit from 1:1 coaching. The basis for the coaching will be the Skills Development Plans. This way we prioritize our coaching efforts on what is most impactful for both the individual and the organization. We will meet with the individuals and review the Skills Development Plan with them. Next, we will derive individualized Professional Development Plans that incorporate long-term progression through the defined Skills Learning Programs. We will detail specific weekly Coaching Plans that specify short-term activities and milestones that increase their competency in the prioritized skills. Throughout this progression, the coach will facilitate and evaluate how the individual is applying the desired skill to their work. We will regularly review and update the plan based on their progression and needs. For City leaders, we can also provide coaching for broader organizational or leadership outcomes. This type of coaching addresses organizational or team results versus uplifting personal competencies. We can provide this strategic-level coaching to help executives and leaders: • Plan to achieve organizational results. • Prioritize collective outcomes. • Structure workflows. • Structure and develop teams. • Evolve organizational behaviors, practices, or processes. • Collaborate effectively across functions. • Engage stakeholders. • Review and reoptimize resource allocations. • Assess and improve progress. Activities • Skills Development Plan Review • Initial Coaching Meetings • Individualized Professional Development Plan Creation • Coaching Plan Alignment • On-going Regular Coaching Progress Reviews DocuSign Envelope ID: 094FCF47-C984-44D4-8914-08AC3E1ADE77 21 | ADAPTOVATE LLC Response to City of City of San Luis Obispo – Organizational Development Services Group Coaching Using a similar process as above, we can also engage in group coaching for a cohort of team members that require similar skills development goals. These cohorts will be identified through the Skills Development Plans. We will then conduct initial coaching meetings and still develop individualized Professional Development Plans and Coaching Plans for each participant. This way, they can benefit from learning and progressing together, while still receiving the coaching and feedback they need to personally progress. Activities • Group Identification • Initial Group Coaching Kickoff • Individualized Professional Development Plan Creation • Individualized Coaching Plan Alignment • Regular Coaching Progress Reviews DocuSign Envelope ID: 094FCF47-C984-44D4-8914-08AC3E1ADE77 22 | ADAPTOVATE LLC Response to City of City of San Luis Obispo – Organizational Development Services APPENDIX B: ADAPTOVATE ORGANIZATIONAL DEVELOPMENT C ONSULTING APPROACH Phase 0: Mobilize Phase Outcomes • Alignment on project methodology, timelines, and expectations • Implementation of a defined communication strategy • Baseline understanding of the City and project success criteria Sample Deliverables • Project Charter • Communication Plan Key Tasks Description Research on current organization operating environment The ADAPTOVATE team will review the existing documents and begin to develop an understanding of the operations and operating environment of the City. This will help to ensure our approach is tailored to the context of the City. Assumptions • Existing San Luis Obispo documents will be available for the ADAPTOVATE team to review Project kickoff The Project Team, including identified engagement stakeholders, will meet to officially kick off the project. The meeting will align attendees with the project methodology, activities, timeline, and expected outcomes. We will discuss the roles of each team and team member across the project methodology while assigning responsibilities for outcomes. We will create a Project Charter based on what is agreed upon. Assumptions • There will be client-side individuals dedicated to the engagement Design communication plan The Project Team will develop a communication plan for the engagement. The purpose of the communication plan will be to ensure understanding and support for the output and deliverables of the engagement (e.g., strategic plan). The target audience will be both DocuSign Envelope ID: 094FCF47-C984-44D4-8914-08AC3E1ADE77 23 | ADAPTOVATE LLC Response to City of City of San Luis Obispo – Organizational Development Services internal and external stakeholders including city staff, government partners, public workers, and San Luis Obispo constituents. Assumptions • There will be client-side individuals dedicated to the engagement • A communication plan is relevant to the specific engagement. Phase 1: Discovery Phase Outcomes • Understanding the desired outcomes from stakeholders • Finding opportunities and areas of improvement • Soliciting opinions and feedback from clients and stakeholders • Educating on the current environment (organization, team, status quo) Sample Deliverables • Diagnostic Assessments • Data Collection Framework & Strategy • SWOT Analysis Key Tasks Description Reflect on prior engagement efforts The ADAPTOVATE team will take the time to learn about previous data collection efforts, reviewing the findings and insights, and diving into any learnings from previous stakeholder engagements. We will discuss: • Outreach methods • Target stakeholders • Response rates • Engagement topics We will assess what worked and what didn’t work regarding stakeholder engagement. These insights will feed into structuring the required data collection for the current engagement. Assumptions • Documents from prior engagements are available for the ADAPTOVATE team to review Interviews with stakeholders and clients ADAPTOVATE will interview stakeholders, both internal and external, to drive a deeper understanding of the City and its current state. DocuSign Envelope ID: 094FCF47-C984-44D4-8914-08AC3E1ADE77 24 | ADAPTOVATE LLC Response to City of City of San Luis Obispo – Organizational Development Services Assumptions • Stakeholder interviews are relevant to the specific engagement Co-design data collection framework & strategy The Project Team will identify the required information for strategic decision-making and the method(s) of obtaining it. First, we will determine the areas of information needed to complete the engagement. These areas will structure our stakeholder outreac h and data collection processes. An example of this structure is as follows: • Policy – Which policy areas are affecting constituent lives the most? Where is there a lack of policy? • Human Development – What educational outcomes can be improved? Which segments of constituents can benefit from more developmental opportunities? • Economy, Business, Workforce – What challenges exist for businesses? What gaps exist in filling local jobs? • Natural Environment – What natural resources need to be better protected? What can the city do to better utilize the natural resources and environment? • Community Health and Livability – How can the way of life and standard of living improve? What common wellness challenges exist? • Infrastructure and Transportation – What accessibility challenges exist regarding utilities or commutability? What is the sentiment regarding traffic and travel times across the city? The preceding is an example of a data collection framework that could be used for a public sector strategic plan. We will work with the Project Team to develop a framework specific to the engagements’ needs for the City of San Luis Obispo. Second, we will develop the appropriate strategy to obtain the identified information requirements. The methods may include surveys, interviews, desktop research, or town halls. We will collaboratively decide which methods are the most appropriate for the target data. Assumptions • Additional data collection is relevant to the engagement • There will be client-side individuals dedicated to the engagement Conduct data collection The Project Team will execute the data collection strategy. DocuSign Envelope ID: 094FCF47-C984-44D4-8914-08AC3E1ADE77 25 | ADAPTOVATE LLC Response to City of City of San Luis Obispo – Organizational Development Services Assumptions • Additional data collection is relevant to the engagement Conduct SWOT Analysis ADAPTOVATE will conduct a SWOT (Strengths, Weaknesses, Opportunities, Threats) analysis. This will capture the City’s unique position and provide a nuanced understanding of the City’s internal dynamics and external environment. Once we have assessed the City’s internal strengths and weaknesses, we will analyze its opportunities and threats across each of the areas in the data collection framework. By identifying and leveraging core competencies and unique assets, the City can more advantageously position itself to serve the community. Conversely, addressing weaknesses will promote trust, respect, and community involvement. The SWOT analysis will be imperative for guiding the City to leverage its strengths, mitigate weaknesses, rea lize opportunities, and identify potential threats. The analysis will serve as the context for developing priority areas in the next phase of the engagement Assumptions • A SWOT analysis is relevant to the engagement • The City does not already have a SWOT analysis that is sufficient for this specific context Initiate communication plan – methodology & purpose We will begin to execute the communication plan during this phase. The goal during this stage will be to communicate the purpose of the current engagement process and spread awareness of the methodology. This can be done concurrently with the stakeholder engagement activities for data collection. The Project Team will reach out to all internal and external stakeholders to garner support for this important project. Assumptions • There will be client-side individuals dedicated to the engagement • A communication plan is relevant to the specific engagement Phase 2: Recommendation Phase Outcomes • Presentation of proposed solution DocuSign Envelope ID: 094FCF47-C984-44D4-8914-08AC3E1ADE77 26 | ADAPTOVATE LLC Response to City of City of San Luis Obispo – Organizational Development Services • Alignment on expected outcomes Sample Deliverables • Synthesized Data Report • Recommendations • Implementation Roadmap Key Tasks Description Synthesize & analyze data findings As the Project Team receives the data, we will review and analyze it to derive insights. The ADAPTOVATE team will structure and articulate the information to enable strategic planning and decision-making in the following phase. Assumptions • Additional data collection is relevant to the engagement Presentation of findings Once the data has been synthesized and initially analyzed, the findings will be presented to key stakeholders to validate and refine the data. This iterative process focused on validation will be imperative in creating the best solutions for the City. Assumptions • Additional data collection is relevant to the engagement • Data needs to be socialized with key stakeholders Co-design of solution After the data has been validated by stakeholders, ADAPTOVATE will develop tailored solutions and strategies that are supported by our findings. Assumptions • The engagement necessitates a solution to be developed. Phase 3: Implementation Phase Outcomes • Improvement of workshop participants’ capabilities, knowledge, and skills • Alignment on goals, outcomes, measurable key results, and review cadence • Co-creation of new processes, improvements, or solutions DocuSign Envelope ID: 094FCF47-C984-44D4-8914-08AC3E1ADE77 27 | ADAPTOVATE LLC Response to City of City of San Luis Obispo – Organizational Development Services Sample Deliverables • Strategic Plan • Engagement Plan • Customized learning materials • Updated communication plan Key Tasks Description Implementation planning After co-designing a solution, the Project Team will begin implementation planning for the recommendations. This will include outlining responsibilities, identifying any necessary resources , and creating a timeline. Assumptions • There will be client-side individuals dedicated to the engagement • The engagement necessitates an implementation plan to be developed Hands-on Learning Workshops (if necessary) If training or capability building is necessary, highlighted during the implementation planning meeting, ADAPTOVATE may provide hands -on learning workshops to upskill the relevant team to deliver. Assumptions • There is a need for capability building Execute communication plan – overarching strategy & priorities At the conclusion of this phase, the City’s path forward will be clearly defined. The Project Team will inform internal and external stakeholders of the initial results of the engagement, with the goal of gathering support and keeping them informed. If needed, the Project Team can select a few critical stakeholders to solicit feedback, improving the plans quality while increasing buy-in. Assumptions • There will be client-side individuals dedicated to the engagement. • A communication plan is relevant to the specific engagement. DocuSign Envelope ID: 094FCF47-C984-44D4-8914-08AC3E1ADE77 28 | ADAPTOVATE LLC Response to City of City of San Luis Obispo – Organizational Development Services Phase 4: Sustainment Phase Outcomes • Reinforcement of new ways of working and behaviors • Feedback to foster continuous improvement • Discussion on possible future state or next steps Sample Deliverables • Tracking mechanism • Optimization report • Playbooks/guidebooks • Standard Operating Procedures (SOPs) • Action items for improvement Key Tasks Description Performance monitoring Once the implementation plan has taken effect, ADAPTOVATE will implement performance metrics and objectives to continually assess how the team delivering the implementation plan is tracking toward the City’s overarching goals and priorities. Assumptions • An output of the engagement is an implementation plan • The City does not have a standardized process for monitoring performance of new projects / initiatives Office hour sessions (if applicable) ADAPTOVATE can host virtual office hour sessions for the team delivering the implementation plan to provide guidance and additional support. Assumptions • ADAPTOVATE has subject matter expertise that is relevant for sustainable implementation Quarterly reviews (if applicable) Quarterly, ADAPTOVATE can facilitate sessions to review and evaluate the effectiveness of the implemented solutions and identify opportunities for optimization. These opportunities will be provided to the City as a report. Assumptions • ADAPTOVATE has subject matter expertise that is relevant for assessing implementation DocuSign Envelope ID: 094FCF47-C984-44D4-8914-08AC3E1ADE77 29 | ADAPTOVATE LLC Response to City of City of San Luis Obispo – Organizational Development Services Knowledge transfer ADAPTOVATE can create playbooks or guidebooks that detail the efforts of our engagement to share lessons learned, best practices, and insights that can be scaled across City employees. Assumptions • There is a need to scale the engagement-specific knowledge or turn it into an artifact Retrospectives (if applicable) In addition to assessing the efficacy of the implemented solutions, ADAPTOVATE can facilitate Retrospectives to help the implementation team assess how they are working together and identify action items to improve their teaming and processes. Assumptions • The City is not currently utilizing Retrospectives to assess ways of working DocuSign Envelope ID: 094FCF47-C984-44D4-8914-08AC3E1ADE77 30 | ADAPTOVATE LLC Response to City of City of San Luis Obispo – Organizational Development Services APPENDIX C: CVS OF PERSONNEL DocuSign Envelope ID: 094FCF47-C984-44D4-8914-08AC3E1ADE77 31 | ADAPTOVATE LLC Response to City of City of San Luis Obispo – Organizational Development Services DocuSign Envelope ID: 094FCF47-C984-44D4-8914-08AC3E1ADE77 32 | ADAPTOVATE LLC Response to City of City of San Luis Obispo – Organizational Development Services DocuSign Envelope ID: 094FCF47-C984-44D4-8914-08AC3E1ADE77 33 | ADAPTOVATE LLC Response to City of City of San Luis Obispo – Organizational Development Services DocuSign Envelope ID: 094FCF47-C984-44D4-8914-08AC3E1ADE77 -9- EXHIBIT B INSURANCE REQUIREMENTS FOR PROFESSIONAL SERVICES Without limiting CONSULTANT’s indemnification of CITY, and prior to commencement of Work, CONSULTANT shall obtain, provide and maintain at its own expense during the term of this AGREEMENT, policies of insurance of the type and amounts described below, and in a form satisfactory to CITY. General liability insurance. CONSULTANT shall maintain commercial general liability insurance with coverage at least as broad as Insurance Services Office form CG 00 01, in an amount not less than $1,000,000 per occurrence, $2,000,000 general aggregate, for bodily injury, personal injury, and property damage. The policy must include contractual liability that has not been amended. Any endorsement restricting standard ISO “insured contract” language will not be accepted. Professional liability (errors & omissions) insurance. CONSULTANT shall maintain professional liability insurance that covers the Services to be performed in connection with this AGREEMENT, in the minimum amount of $1,000,000 per claim and in the aggregate. Any policy inception date, continuity date, or retroactive date must be before the effective date of this AGREEMENT and CONSULTANT agrees to maintain continuous coverage through a period no less than three (3) years after completion of the services required by this AGREEMENT. Workers’ compensation insurance. CONSULTANT shall maintain Workers’ Compensation Insurance (Statutory Limits) and Employer’s Liability Insurance (with limits of at least $1,000,000). CONSULTANT shall submit to CITY, along with the certificate of insurance, a Waiver of Subrogation endorsement in favor of CITY, its officers, agents, employees, and volunteers. Proof of insurance. CONSULTANT shall provide certificates of insurance to CITY as evidence of the insurance coverage required herein, along with a waiver of subrogation endorsement for workers’ compensation. Insurance certificates and endorsements must be approved by CITY’s R isk Manager prior to commencement of performance. Current certification of insurance shall be kept on file with CITY at all times during the term of this contract. CITY reserves the right to require complete, certified copies of all required insurance policies, at any time. Duration of coverage. CONSULTANT shall procure and maintain for the duration of the contract insurance against claims for injuries to persons or damages to property, which may arise from or in connection with the performance of the Work hereunder by CONSULTANT, his agents, representatives, employees or subconsultants. Primary/noncontributing. Coverage provided by CONSULTANT shall be primary and any insurance or self- insurance procured or maintained by CITY shall not be required to contribute with it. The limits of insurance required herein may be satisfied by a combination of primary and umbrella or excess insurance. Any umbrella or excess insurance shall contain or be endorsed to contain a provision that such coverage shall also apply on a primary and non-contributory basis for the benefit of CITY before the CITY’s own insurance or self-insurance shall be called upon to protect it as a named insured. CITY’s rights of enforcement. In the event any policy of insurance required under this AGREEMENT does not comply with these specifications or is canceled and not replaced, CITY has the right but not the duty to obtain the insurance it deems necessary, and any premium paid by CITY will be promptly reimbursed DocuSign Envelope ID: 094FCF47-C984-44D4-8914-08AC3E1ADE77 -10- by CONSULTANT or CITY will withhold amounts sufficient to pay premium from CONSULTANT payments. In the alternative, CITY may cancel this AGREEMENT. Acceptable insurers. All insurance policies shall be issued by an insurance company currently authorized by the Insurance Commissioner to transact business of insurance or is on the List of Approved Surplus Line Insurers in the State of California, with an assigned policyholders’ Rating of A- (or higher) and Financial Size Category Class VII (or larger) in accordance with the latest edition of Best’s Key Rating Guide, unless otherwise approved by the CITY’s Risk Manager. Waiver of subrogation. All insurance coverage maintained or procured pursuant to this AGREEMENT shall be endorsed to waive subrogation against CITY, its elected or appointed officers, agents, officials, employees and volunteers or shall specifically allow CONSULTANT or others providing insurance evidence in compliance with these specifications to waive their right of recovery prior to a loss. CONSULTANT hereby waives its own right of recovery against CITY and shall require similar written express waivers and insurance clauses from each of its subconsultants. Enforcement of contract provisions (non estoppel). CONSULTANT acknowledges and agrees that any actual or alleged failure on the part of the CITY to inform CONSULTANT of non -compliance with any requirement imposes no additional obligations on the CITY nor does it waive any rights hereunder. Requirements not limiting. Requirements of specific coverage features or limits contained in this Section are not intended as a limitation on coverage, limits or other requirements, or a waiver of any coverage normally provided by any insurance. Specific reference to a given covera ge feature is for purposes of clarification only as it pertains to a given issue and is not intended by any party or insured to be all inclusive, or to the exclusion of other coverage, or a waiver of any type. If the CONSULTANT ma intains higher limits than the minimums shown above, the CITY requires and shall be entitled to coverage for the higher limits maintained by the CONSULTANT. Any available insurance proceeds in excess of the specified minimum limits of insurance and coverage shall be available to the CITY. Notice of cancellation. CONSULTANT agrees to oblige its insurance agent or broker and insurers to provide to CITY with a thirty (30) day notice of cancellation (except for nonpayment for which a ten (10) day notice is required) or nonrenewal of coverage for each required coverage. Additional insured status. General liability policies shall provide or be endorsed to provide that CITY and its officers, officials, employees, and agents, and volunteers shall be additional insureds under such policies. This provision shall also apply to any excess/umbrella liability policies. Prohibition of undisclosed coverage limitations. None of the coverages required herein will be in compliance with these requirements if they include any limiting endorsement of any kind that has not been first submitted to CITY and approved of in writing. Separation of insureds. A severability of interests provision must apply for all additional insureds ensuring that CONSULTANT’s insurance shall apply separately to each insured against whom claim is made or suit is brought, except with respect to the insurer’s limits of liability. The policy(ies) shall not contain any cross-liability exclusions. Pass through clause. CONSULTANT agrees to ensure that its subconsultants, subConsultants, and any other party involved with the project who is brought onto or involved in the project by CONSULTANT, provide the same minimum insurance coverage and endorsements required of CONSULTANT. CONSULTANT agrees to monitor and review all such coverage and assumes all responsibility for ensuring DocuSign Envelope ID: 094FCF47-C984-44D4-8914-08AC3E1ADE77 -11- that such coverage is provided in conformity with the requirements of this section. CONSULTANT agrees that upon request, all agreements with consultants, subConsultants, and others engaged in the project will be submitted to CITY for review. CITY’s right to revise specifications. The CITY reserves the right at any time during the term of the contract to change the amounts and types of insurance required by giving the CONSULTANT ninety (90) days advance written notice of such change. If such change results in substantial additional cost to the CONSULTANT, the CITY and CONSULTANT may renegotiate CONSULTANT’s compensation. Self-insured retentions. Any self-insured retentions must be declared to and approved by CITY. CITY reserves the right to require that self-insured retentions be eliminated, lowered, or replaced by a deductible. Self-insurance will not be considered to comply with these specifications unless approved by CITY. Timely notice of claims. CONSULTANT shall give CITY prompt and timely notice of claims made or suits instituted that arise out of or result from CONSULTANT’s performance under this AGREEMENT, and that involve or may involve coverage under any of the required liability policies. Additional insurance. CONSULTANT shall also procure and maintain, at its own cost and expense, any additional kinds of insurance, which in its own judgment may be necessary for its proper protection and prosecution of the work. Verification of Coverage. Consultant shall furnish the City with a certificate of insurance showing maintenance of the required insurance coverage, as well as endorsements effecting general liability coverage.. All endorsements are to be received and approved by the City before work commences. DocuSign Envelope ID: 094FCF47-C984-44D4-8914-08AC3E1ADE77