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HomeMy WebLinkAboutItem 5i. Award a Contract to Motorola Solutions for Body Worn Cameras, In-Car Video Hardware, and Cloud Services Item 5i Department: Information Technology Cost Center: 1101 For Agenda of: 12/10/2024 Placement: Consent Estimated Time: N/A FROM: Greg Hermann, Deputy City Manager Prepared By: Josh Erquiaga, IT Manager SUBJECT: AWARD CONTRACT FOR BODY WORN CAMERA, IN-CAR VIDEO HARDWARE, AND CLOUD SERVICES RECOMMENDATION 1. Authorize the City Manager to award a contract to Motorola Solutions for the purchase of Body W orn Camera and In-Car Video systems; and 2. Authorize a waiver of formal bids and to cooperative purchase the Body Worn and In- Car Video equipment, as allowed under 03.24.060E of the City of San Lu is Obispo Municipal Code, using the Sourcewell Contract Purchasing Agreement #042021 between Sourcewell and Motorola Solutions. POLICY CONTEXT Waiving formal bids and authorizing the use of the Sourcewell contract purchasing agreement #042021 to procure this purchase from Motorola Solutions is consistent with City Purchasing Policy, Section 204: No-Bid Purchasing, and Municipal Code Section 03.24.060 E., which permits staff to dispense with bidding requirements, “When the purchase will be made cooperatively with one, or more, other unit s of government, or from a local dealer within the city limits that can provide the same brand, model, and configuration of item(s) identified in the cooperative purchase agreement(s) at or below the cooperative purchasing net cost within the same terms and conditions.” The 2024-2029 Police Department Strategic Plan identified goals and objectives creating a five-year roadmap for the Department. Awarding this contract advances Goal 6 – Improve Infrastructure, Equipment and Technology, objective 6.C.1 “Evaluate new body worn and in car camera technologies on the market for improved function and cost.” Page 221 of 641 Item 5i DISCUSSION Background Officers wear body-worn cameras to enhance safety, improve transparency and reduce liability for the Department and the City. The current body-worn cameras were purchased in January 2021 and are experiencing depleted battery life, we ar and tear damages, and hardware failures due to the aging equipment. The industry-standard lifecycle of body- worn cameras is three years. Replacements are recommended to ensure that Officers are equipped with reliable hardware for their safety and that of the public . The in-car video system equipment was last replaced in January 2015. The in-car system captures focused and wide-angle video streams from inside and outside the vehicle from three high-definition cameras mounted on the front windshield, rear window, and cabin; a built-in microphone captures audio in the vehicle during recording. In-car vehicle camera systems provide a point of view that is not visible when an Officer is seated in the vehicle due to the positioning of the body camera on their chest. In -car video systems capture video in front of the patrol vehicle, which can provide critical evidence in vehicle collisions and other crimes that are in view of the vehicle camera. In addition, there is a second camera and microphone in the rear of the vehi cle to record arrestees, providing the City with an accurate account of the process of arresting and transporting suspects. The industry standard lifecycle for the in-car systems is five years. Extended warranty options have been exercised, and replacement of the equipment is recommended due to end-of-life status and end-of-support offered through Motorola. Because the equipment has reached the end of support by the manufacturer, the City is no longer able to extend warranties, and hardware replacement i s required to continue operation of the body-worn and in-car programs. Previous Council or Advisory Body Action The current body-worn hardware, and in-car video warranties were approved for purchase as part of the Consent Agenda at the regular City Council meeting on January 12, 2021. This item extended the warranties for the in -car video hardware purchased in 2015, and replaced the body worn camera hardware no longer supported by Motorola. The Council Agenda report may be viewed here: https://opengov.slocity.org/WebLink/DocView.aspx?id=136242&dbid=0&repo=CityClerk . Public Engagement This is an administrative item, so no outside public engagement was completed. Public comment can be provided to the City Council through written correspondence prior to the meeting and through public testimony at the meeting. CONCURRENCE The Police Department and Public Works Fleet Maintenance concur with the recommendations. Page 222 of 641 Item 5i ENVIRONMENTAL REVIEW The California Environmental Quality Act does not apply to the recommended actions in this report, because the action does not constitute a “Project” under CEQA Guidelines Sec 15378. FISCAL IMPACT Budgeted: Yes Budget Year: 2024-25 CIP Funding Identified: Yes Fiscal Analysis: Funding Sources Total Budget Available Current Funding Request Remaining Balance Annual Ongoing Cost General Fund $94,902.50 IT Repl Fund – LRM $300,000 State Federal Fees Other: Total $300,000 $94,902.50 The 2023-25 Financial Plan identified $250,000 in Capital Funding for project: 2000601- 12 Public Safety MDC and In-Car Video Replacement1 and $50,000 for project: 2000601- 03 Body worn Cameras, Video Storage, and Interview Room (Warranties). The hardware acquisition is coupled with a five-year subscription software as a service (SaaS) agreement, including unlimited cloud storage and system updates. The initial equipment purchase, including current video system removal and new installation cost, bundled with year one of software costs totals $188,113.75. The ongoing annual cost for the required cloud storage to store the captured body-worn and in-car video is $94,902.50. The total value of the five-year contract is $567,723.75. The current capital budget can support the hardware purchase and SaaS subscription costs for year one. The ongoing funding to cover subscription costs will be brought forward as a significant operating budget change (SOBC) with the Police Department budget in the 25-27 Financial Plan. The SOBC will be brought forward as an item with the Police Department budget as the primary user of the software service and reflective of the patrol program costs. If the SOBC is not approved, trade-offs will need to be identified, or the elimination of the body worn camera program will need to occur. The current software maintenance is due to expire June 21, 2025. 1 Public Safety MDC replacement is forecasted for replacement in FY25-26 based on lifecycle and are not funded in the $250,000 allocated to this project in FY2024-25. Page 223 of 641 Item 5i ALTERNATIVES 1. Deny awarding project. Staff does not recommend this alternative. The existing equipment surpassed the recommended and warrantied life cycle. In addition, the current software maintenance period ends June 21, 2025. 2. Deny awarding project for hardware and reallocate funds to off-set software costs. Staff does not recommend this alternative. The existing equipment surpassed the recommended and warrantied life cycle and inventory would deplete as hardware fails. 3. Deny awarding project to Motorola. Council may request staff to seek additional proposals. This alternative is not recommended. Staff research into alternative solutions in the market indicates they are two times the cost for ongoing subscription services. ATTACHMENTS A – Motorola Solutions Quote No. 2687929 B – Sourcewell Contract Purchasing Agreement 042021 with Motorola Solutions Page 224 of 641  Billing Address: SAN LUIS OBISPO POLICE DEPARTMENT  1042 WALNUT ST  SAN LUIS OBISPO, CA 93401  US      Shipping Address: SAN LUIS OBISPO POLICE DEPARTMENT  1042 WALNUT ST  SAN LUIS OBISPO, CA 93401  US      Dianne Kiehne Quote Created By: Dianne.Kiehne@ motorolasolutions.com End Customer: SAN LUIS OBISPO POLICE DEPARTMENT Eric Mortensen emortensen@slocity.org 805.781.7529       Line #   Item Number   Description   Qty   Term   Sale Price   Ext. Sale Price   Refresh Duration         Video as a Service            1   WGC02002-VAAS   VIDEOMANAGER EL CLOUD, ANNUAL UNLIMITED STORAGE PER IN-CAR VIDEO SYSTEM WITH 2 CAMERAS VAAS   25   5 YEAR   Included   Included       2   WGW00502   M500 EXTENDED WARRANTY   25   5 YEAR   Included   Included       3   WGB-0189A   MTIK CONF KIT,802.11AC,M500POE,5G HZANT   25    Included   Included       4   WGP01394-001   4RE/M500 RADIO ANTENNA CABLE, 17FT   25    Included   Included       5   AAS-M5-BWC-5YR   M500 IN-CAR SYSTEM WITH BODY WORN CAMERA AND VIDEO MANAGER EL CLOUD - 5 YEARS VIDEO-AS-A- SERVICE*   25   5 YEAR   $13,500.00   $337,500.00       6   WGB-0703A   M500 ICV SYSTEM, V300 WIFI DOCK, SPS*   25    Included   Included       7   WGC02001-VAAS   VIDEOMANAGER EL CLOUD, ANNUAL UNLIMITED STORAGE PER 25   5 YEAR   Included   Included         QUOTE-2687929(25) M500 + (64) V700 VaaS     Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists betweenMotorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.  Motorola Solutions, Inc.: 500 West Monroe, United States - 60661 ~ #: 36-1115800     Page 1   Quote Date: 09/16/2024 Expiration Date: 12/31/2024 䍯湴牡捴㨠″㘲㜳‭⁓何剃䕗䕌䰠 〴㈰㈱ⵍ佔 Page 225 of 641  Line #   Item Number   Description   Qty   Term   Sale Price   Ext. Sale Price   Refresh Duration     BODY WORN CAMERA VAAS    8   WGB-0741A   V700 BODY WORN CAMERA FIRSTNET READY   25    Included   Included   3 YEAR      9   LSV07S03512A   ESSENTIAL SERVICE WITH ACCIDENTAL DAMAGE AND ADVANCED REPLACEMENT   25   5 YEAR   Included   Included       10   SWV07S03593A   SOFTWARE ENHANCEMENTS   25   5 YEAR   Included   Included       11   WGP02798-KIT   V700 MAGNETIC MOUNT WITH BWC BOX   25    Included   Included       12   WGB-0138AAS   VIDEO EQUIPMENT, V700 TRANSFER STATION   1    Included   Included       13   WGW00119   VIDEO SYSTEM REMOVAL (PER UNIT CHARGE)   25    $420.00   $10,500.00       14   WGW00121   IN-CAR SYSTEM INSTALLATION (PER UNIT CHARGE)   25    $1,110.00   $27,750.00       15   WGW00122-301   MOBILE VIDEO DEPLOYMENT SERVICES   3463 4     $1.00   $34,634.00          Video as a Service            16   AAS-BWC-5YR-001   BODY WORN CAMERA AND VIDEO MANAGER EL CLOUD - 5 YEARS VIDEO- AS-A-SERVICE   39   5 YEAR   $4,140.00   $161,460.00       17   WGC02001-VAAS   VIDEOMANAGER EL CLOUD, ANNUAL UNLIMITED STORAGE PER BODY WORN CAMERA VAAS*   39   5 YEAR   Included   Included       18   WGB-0741A   V700 BODY WORN CAMERA FIRSTNET READY   39    Included   Included   3 YEAR      19   LSV07S03512A   ESSENTIAL SERVICE WITH ACCIDENTAL DAMAGE AND ADVANCED REPLACEMENT   39   5 YEAR   Included   Included       20   SWV07S03593A   SOFTWARE ENHANCEMENTS   39   5 YEAR   Included   Included       21   WGP02798-KIT   V700 MAGNETIC MOUNT WITH BWC BOX   39    Included   Included         QUOTE-2687929(25) M500 + (64) V700 VaaS     Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists betweenMotorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.  Motorola Solutions, Inc.: 500 West Monroe, United States - 60661 ~ #: 36-1115800     Page 2   Page 226 of 641  Line #   Item Number   Description   Qty   Term   Sale Price   Ext. Sale Price   Refresh Duration      22   WGP02950   Spare Battery - Included   64    $0.00   $0.00       23   WGB-0150A   MIKROTIK CONF WIFI KIT SECTOR AP   2    $0.00   $0.00          Vigilant            24   TT4150A   INVESTIGATIVE DATA PLATFORM - ANNUAL SUBSCRIPTION FOR UP TO 50 SWORN - STATE AND LOCAL   1    $7,750.00   $7,750.00       25   DDN3420A   BASIC REMOTE SUPPORT FOR WG LPR LICENSE   1    $500.00   $500.00       26   DDN3421A   M500 BASIC ALPR VAAS   25    $516.00   $12,900.00       27   Incentive   IDP and LPR annual subsciption - 1st year-NO CHARGE Expiration Date: 12/31/2024   1    -$20,650.00   -$20,650.00       28   Incentive   Loyalty - 20% discount Expiration Date: 12/31/2024   1    -$99,900.00   -$99,900.00      Subtotal  $472,444.00   Estimated Tax   $34,917.75   Grand Total   $507,361.75(USD)     Notes:   ●       Additional information is required for one or more items on the quote for an order.    ●      This quote contains items with approved price exceptions applied against them.            QUOTE-2687929(25) M500 + (64) V700 VaaS     Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists betweenMotorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.  Motorola Solutions, Inc.: 500 West Monroe, United States - 60661 ~ #: 36-1115800     Page 3   ●Unless otherwise noted in this quote / order, installation of equipment is not included. ●Please refer to the ALPR Solution Attachment for further details Motorola reserves the right to make partial shipments of equipment and to request payment upon shipment of such equipment. In addition, Motorola reserves the right to invoice for installations or civil work completed on a site-by-site basis, when applicable. Estimated 8.75% tax on hardware only. Line items 5 & 16. Page 227 of 641 QUOTE 2687929 PAYMENT TERM UPFRONT SALE PRICE Upfront Costs*$73,384.00 Upfront Subscription Fee Video as a Service Annually $79,812.00 Sub Total:$153,196.00 PAYMENT TERM ANNUAL SALE PRICE Year 2 Subscription Fee Annually $79,812.00 Annually $12,900.00 $2,063.00 Year 3 Subscription Fee Annually $79,812.00 Annually $12,900.00 $2,146.00 Year 4 Subscription Fee Annually $79,812.00 Annually $12,900.00 $2,232.00 Year 5 Subscription Fee Annually $79,812.00 Annually $12,900.00 Video as a Service ALPR Video as a Service Flex Support & Maint** Video as a Service ALPR Video as a Service Flex Support & Maint** Video as a Service ALPR Video as a Service Flex Support & Maint** Video as a Service ALPR Video as a Service Flex Support & Maint**$2,321.00 Sub Total:$379,610.00 Total System Price (Inclusive of Upfront and Annual Costs)$532,806.00 *Upfront costs include the cost of Hardware, Accessories and Implementation, where applicable. 100% of year 1 and upfront costs due upon contract execution. Motorola will invoice Customer annually in advance of each year of the plan for years 2-5. Annually Annually Annually Annually Line items 13, 14, 15 & 25 Equipment will be taxed upon shipment. $34,917.75 Grand Total $567,723.75 **See attached Flex addendum. One Time Page 228 of 641 Quote and Purchase Addendum Quoted Date: Quote Number: 1378657 Quote Expiration: Prepared By: Tally Gochis Services Include First-year Maintenance – For the specific module(s) listed in this document, all upgrades and live phone support services are included for the entire first year. Project Management and Installation – Motorola Solutions will assign a Flex Project Manager as the agency’s single point of contact. This individual will coordinate Motorola's expert staff as needed to ensure a smooth upgrade transition. Included in Quote Flex Touch Package Quote *Sales Tax Not Included Product List Price (Based on FTE) $20,156.24 $11,394.24 $0.00 August 20, 2024 Extended Price (Legacy customer discount) December 31, 2024 Page 229 of 641 Support & Maintenance Years 2-5 Future maintenance is estimated for your planning purposes and is not included in the first year purchase amount. 2nd-year maintenance will begin 12 months from production implementation. Year 2 Support & Maintenance Total (Due 12 months after implementation) $2,063 Year 3 Support & Maintenance Total (Due 24 months after implementation) $2,146 Year 4 Support & Maintenance Total (Due 36 months after implementation) $2,232 Year 5 Support & Maintenance Total (Due 48 months after implementation) $2,321 Total Years 2-5 Support & Maintenance $8,762 Flex Payment Terms $0.00 First year payment amount due net 30 upon receiving invoice after project completion Customer agrees to pay all invoices within thirty (30) business days of invoice date 5 Year Total: $8,762.00 Page 230 of 641 The Customer’s signature below constitutes its agreement to purchase the licenses, products and/or services according to the terms quoted by Motorola Solutions within this document. This document shall serve as an addendum to the Purchase Agreement previously entered into between the Customer and Spillman Technologies. The terms and conditions of the Purchase Agreement, as well as the related License Agreement and Support Agreement, shall apply to the items quoted herein. Customer affirms that a purchase order or notice to proceed is not required for contract performance or for subsequent years of service, if any, and that sufficient funds have been appropriated in accordance with applicable law. The Customer will pay all invoices as received from Motorola and any changes in scope will be subject to the change order process as described in this Agreement. At the time of execution of this Agreement, the Customer will provide all necessary reference information to include on invoices for payment in accordance with this Agreement. San Luis Obispo Police Department Customer Name Authorized Signature Date Print Name and Title Bill To Address Ship To Address Page 231 of 641 USER-FRIENDLY DESIGN The Spillman Touch app is designed to provide a quick and easy-to- use process to access an agency’s Spillman Flex RMS and CAD from a smartphone or tablet. Users can quickly learn to navigate the app, reducing training time and increasing efficiency. Phone numbers are automatically formatted as links so users can dial or text them directly from their device. Users can also easily attach photos or documents to a record or report directly from the mobile device. This app is compatible with Apple and Android smartphones. It is also optimized for use on a tablet, allowing users to take advantage of crisp, high- resolution navigation through maps and other mobile data. FIELD SEARCHING Personnel can search their agency database for names, property, vehicles, and incidents from a mobile device using Spillman Touch. Users can also view Involvements® related to any record. Spillman Touch supports wildcard searching and, if a search finds no results, the software uses secondary search rules to attempt to match a possible record. For example, if no results are found on a name search, the software will search for a matching social security number or driver license number. Personnel can also add images and file attachments from their phone or tablet directly to field reports and other records. REAL-TIME CALL UPDATES Personnel can use Spillman Touch to monitor their agency’s calls, anywhere and at any time, from the convenience of a mobile device. The app allows personnel to access real-time call updates by viewing all active calls, call nature, and any assigned units. Each user can customize the list of calls and units within the jurisdiction. The calls are organized by unit status, providing users with a quick way to see whether officers have arrived on the scene and if a unit’s timer has expired. When an officer has been assigned to a call, that information is displayed prominently. In addition, users can view call comments and enter their own comments from their mobile device. INCREASED OFFICER SAFETY Officers using Spillman Touch can easily update their statuses from their mobile devices, which helps other agency personnel be aware of when officers have arrived on scene. In addition, the module helps maintain officer safety by displaying records with warrant or alert warnings in red. This helps officers know whether they need to approach a situation with extra caution or if they need to call in backup. SPILLMAN TOUCH® ACCESS COMMON SPILLMAN FLEX FEATURES USING A SMARTPHONE OR TABLET SPILLMAN FLEX: SPILLMAN TOUCH® In order to download the Spillman Touch app, an agency must use Spillman Flex and have purchased the Spillman Touch module. Page 232 of 641 MOTOROLA, MOTOROLA SOLUTIONS and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC and are used under license. All other trademarks are the property of their respective owners. ©2017 Motorola Solutions, Inc. All rights reserved. Specifications are subject to change without notice V04 02.17 CAD RMS Fire JMS Mobile Resources Analytics GIS SINGLE-SOUR C E D A T A B A S E SINGLE-SOUR C E D A T A B A S E TOTAL SOFTWARE INTEGRATION Spillman’s Integrated Hub™ is an open, centralized database where all agency information is entered, stored, and extracted in real time, providing total software integration. This allows users to enter data once and have it automatically shared among related modules. Agencies using this module can optimize their system and enhance productivity through total integration with other Flex modules. 1 2 3 Personnel can quickly see which calls are most crucial with the module’s color-coding system. Green indicates that a call has been received by dispatchers, yellow signifies that a unit is en route, blue shows that officers have arrived on the scene, and red signals that a unit has been at a call longer than the allotted time without apprising dispatch of current status. Spillman Touch allows personnel to easily see real-time call information, such as address, assigned units, and call comments on their mobile devices. Users can attach photos or documents from their mobile device to a record or report. 1. 2. 3. Page 233 of 641 1VIDEO-AS -A-SERVICE OVERVIEW Video-as-a-Service (VaaS) is a subscription-based solution that provides agencies with Motorola’s industry- leading evidence collection and management tools. VaaS includes access to high definition camera systems and the VideoManager EL Cloud evidence management platform. VideoManager EL Cloud automates data maintenance and facilitates administration of your department’s devices in a Government cloud-based storage solution. Agencies can capture, record, store, and efficiently manage all evidentiary data with VideoManager. In addition, the VaaS solution can be expanded with CommandCentral Evidence to provide a single, streamlined workflow in the industry’s only end-to-end digital evidence management ecosystem. When combined into a single solution, these tools enable officers in the field to easily capture, record, and upload evidence, as well as efficiently manage and share that evidentiary data. Because Video -as-a-Service requires no up-front purchase of equipment or software, it provides a simple way to quickly deploy and begin using a complete camera and evidence management solution for a per device charge, billed quarterly. 1VIDEOMANAGER EL CLOUD SOLUTION DESCRIPTION VideoManager EL Cloud simplifies evidence management, automates data maintenance, and facilitates management of your department’s devices, all in a cloud-based, off-premises storage solution. It is compatible with V300 and VISTA body-worn cameras, as well as M500 and 4RE in-car video systems, enabling you to upload video evidence quickly and securely. It also allows live-streaming capabilities through the optional SmartControl and SmartConnect applications. VIDEO EVIDENCE MANAGEMENT Using VideoManager EL Cloud delivers benefits to all aspects of video evidence management. From streamlining the evidence review process to automatically maintaining your stored data, VideoManager EL Cloud makes evidence management as efficient as possible. With VideoManager EL Cloud, you minimize the amount of time spent manually managing evidence, allowing your team t o spend more time in the field. Simplified Evidence Review VideoManager EL Cloud makes evidence review easier by allowing users to upload evidence into cloud stora ge from their in-field devices. When evidence is uploaded, important information is sorted, which groups relevant evidence together. This information includes a recording’s date and time, device used to capture, event ID, officer name, and event type. This allows you to view recordings of an incident that were taken from several devices simultaneously, eliminating the task of reviewing irrelevant footage during review. Its built-in media player includes a visual display of incident data, allowing you to tag moments of interest, such as when lights, sirens, or brakes were activated during the event timeline. Other relevant files, such as PDFs, spreadsheets, reports, third-party videos, audio recordings, pictures, and drawings, can also be grouped together and stored under a specific case entry, allowing all pertinent information to be stored together in VideoManager EL. Easy Evidence Sharing VideoManager EL Cloud allows you to easily share information in the evidence review or judiciary sharing process by exporting evidence data as MP4 files. You can also find relevant evidence data using audit log filters, including criteria such as import, export, playback, download, share, and modify dates. Automatic Data Maintenance VideoManager EL Cloud lets you automatically organize the evidence data you store, allowing you to save time that would be spent manually managing it. It can schedule the automatic movement or purging of events on a daily, weekly, or monthly basis, based on how the user wants to configure the system. Security groups and permissions are easily set-up in VideoManager EL Cloud, allowing you to grant individuals access to evidence on an as-needed basis.      QUOTE-2687929 (25) M500 + (64) V700 VaaS     Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists betweenMotorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.  Page 5   Page 235 of 641 Integration with In-Car and Body-Worn Cameras Officers on the road are able to automatically upload encrypted video from in-car systems and body cameras. This eliminates the need for trips to and from the station solely for uploading data into the system. Video and audio captured by the M500, V300, 4RE and VISTA camera systems are automatically linked in VideoManager EL Cloud based on time and location. You can then utilize synchronized playback and export of video and audio from multiple devices in the same recording group, where video and audio s treams can be matched together. Optional Live Video Streaming VideoManager EL Cloud integrates with SmartControl, an optional mobile application for Android or iOS that allows officers to complete evidence review work normally completed at the ir desk from their smartphone. SmartControl also allows officers to categorize recordings using event tags, stream live video from, and change camera settings, such as adjusting field of view, brightness, and audio levels. SmartConnect, an optional smartphone application, provides VISTA body-worn camera users with immediate in- field access to their body cameras. SmartConnect includes the ability to pair with VISTA cameras, adjust officer preferences, categorize recordings with incident IDs and case numbers, and play back recordings. DEVICE MANAGEMENT Agencies using VideoManager EL Cloud are able to assign users to devices, track them, and streamline shift changes. You can easily manage, configure, update firmware, and deploy in -car and body-worn cameras. Individual preference settings can be configured based on user profiles, allowing quick device transactions within a pooled device system. VideoManager EL Cloud also tracks devices and enables them to be quickly exchanged between officers during shift changes. This minimizes the amount of devices needed for your fleet. Device Tracking You can easily manage, configure, and deploy their in-car and body-worn cameras in VideoManager EL Cloud. Devices can be assigned to personnel within VideoManager EL Cloud and tracked, helping agencies keep track of which users have specific devices. Faster Shift Changes VideoManager EL Cloud’s Rapid Checkout Kiosk feature allows agencies to take advantage of a pooled camera system to utilize fewer cameras. Rapid Checkout Kiosk feature allows agencies using a pooled camera s ystem to use fewer cameras. Cameras can be checked out at the start of a shift using an easy-to-use interface. At the end of the shift, the camera can be returned to its dock, where the video is automatically uploaded and the camera is made ready to be checked out and used for the next shift. Devices can also be configured to remember individual preference settings for each user, including volume level, screen brightness and camera aim. These settings are applied whenever a device is assigned to a specific officer. A variety of settings within VideoManager EL Cloud also enable you to configure devices to operate in alignment with your agency’s policies and procedures.      QUOTE-2687929 (25) M500 + (64) V700 VaaS     Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists betweenMotorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.  Page 6   Page 236 of 641 1 V700 BODY-WORN CAMERA SOLUTION DESCRIPTION The V700 body-worn camera captures clear video and audio of every encounter from the user ’s perspective.Its continuous-operation capabilities allow constant recording, helping the user to capture every detail of each situation and create a reliable library of evidence for case-building and review.The V700 can stream live video and report real time GPS location through a built-in LTE modem,directly to the suite of CommandCentral applications. The V700 is easy to operate,with four control buttons.Its innate Record-After-the-Fact®(RATF)technology enables the device to capture important video evidence that can be retrieved hours or days after an incident occurs,even if a recording is not triggered by the user or sensor.With RATF,officers can prioritize response to immediate threats versus manually activating their camera. 1.1.KEY FEATURES OF THE V700 ●Detachable Battery –The V700’s detachable battery allows officers to switch to a fully-charged battery if their shift goes longer than expected.Since the battery charges without being attached to the V700,the battery is kept fully charged in the dock ready for use.This feature is especially helpful for agencies that share body-worn cameras with multiple officers. ●Wireless Uploading –Recordings made by the V700 are uploaded to the agency’s evidence management system via LTE.Upload over WiFi will be available soon.This enables easy transfer of critical recordings to headquarters for immediate review or long-term storage. ●Real-time Location and Video Streaming –With built-in LTE connectivity,the V700 paired with CommandCentral Aware will send location updates and stream live video to a dispatch center or Real Time Crime Center (RTCC)giving the agency a complete and accurate view of their officers for better coordination and quicker response times. ●LTE Service Ready –The V700 is approved for use on Verizon and FirstNet networks in the U.S.and Bell Mobility in Canada.The V700 will ship with a pre-installed SIM from both carriers,ready for service activation upon arrival with a data plan that best suits the agency’s needs.LTE service activation would be on the agency’s carrier account.Motorola Solutions does not provide LTE service for the V700 camera. ●Data Encryption –The V700 uses FIPS-140-2 compliant encryption at-rest and in-transit.This ensures recordings made by the agency’s officers are secure from unauthorized access. ●Record-After-The-Fact®–Our patented Record-After-the-Fact®technology captures footage even when the recording function is not engaged.The camera user or admin can request video footage from a specific point in the past to be uploaded to the evidence management system,hours or even days after the event occurred. ●Natural Field of View –The V700 eliminates the fisheye effect from wide-angle lenses that warps video footage.Distortion correction ensures a clear and complete evidence review process.The V700’s high quality, low light sensor captures an accurate depiction of recorded events,even in challenging lighting conditions. ●SmartControl Application –To maximize efficiency in the field,the Motorola Solutions SmartControl app enables V700 users to preview video recordings,add or edit tags,change camera settings and view live video from the camera.The app is available for both iOS and Android phones. ●In-Field Tagging –The V700 enables easy in-field event tagging.It allows officers to view event tags and save them to the appropriate category directly from the body-worn camera or via the SmartControl app. ●Auto Activation –The V700 body-worn camera(s)paired with an M500 or 4RE in-car video system(s) can form a recording group,which automatically starts recording when one of the devices begins to Page 1      QUOTE-2687929 (25) M500 + (64) V700 VaaS     Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists betweenMotorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.  Page 7   Page 237 of 641 record.Each device can be configured to initiate a group recording using triggers like lights,sirens, doors,gun racks,and other auxiliary inputs.Up to eight V700s can form a recording group and collaborate on recordings,without a corresponding in-car video system,using similar triggers.Group recordings are uploaded and automatically linked to the evidence management system as part of one event. 1.2.V700 AND IN-CAR VIDEO INTEGRATION The V700 integrates seamlessly with the M500 or 4RE in-car video systems,capturing video of an incident from multiple vantage points.This integration includes the following features: ●Distributed Multi-Peer Recording –Multiple V700 body-worn cameras and in-car video systems can form a recording group and based on the configuration,automatically start recording when one of the devices begins to record.Group recordings are uploaded and automatically linked to the evidence management system as part of one incident. ●Automatic Tag Pairing –Recordings captured by integrated V700 body-worn cameras and in-car video systems can be uploaded to the evidence management system with the same tags.From the in-car video system’s display,videos can be saved under the appropriate tag category.The tag is then automatically shared with the V700 video and uploaded as part of one incident along with the officer ’s name. ●Evidence Management Software –When V700 body-worn cameras and in-car video systems record the same incident,the Motorola Solutions evidence management software automatically links those recordings based on officer name,date,and time overlap. ●Additional Audio Source –The V700 can serve as an additional audio source when integrated with the in-car video system.The V700 also provides an additional view of the incident and inherits the event properties of the in-car video system’s record,such as officer name,event category,and more,based on configuration. 1.3.V700 AND APX RADIO INTEGRATION Motorola Solutions’APX two-way radios can pair with V700 body-worn cameras to automate video capture through Bluetooth.When the APX’s emergency mode button is pressed,or the ManDown feature is activated,the V700 is triggered to start recording immediately.The recording will continue until manually stopped by the officer via the start/stop button on the V700 or group in-car video system. 1.4.HOLSTER AWARETM INTEGRATION The V700 integrates with a Holster AwareTM sensor through Bluetooth.If configured,the sensor automatically prompts the V700 to record the moment the holstered equipment is drawn.The holster sensor information is stored with the V700 user profile and uploaded to the evidence management system.If the user is assigned to a different camera,the hoster sensor information will be applied to the new camera.The holster sensor allows officers to record high-stress events as they unfold,without having to sacrifice situational awareness by manually activating the V700. Page 2      QUOTE-2687929 (25) M500 + (64) V700 VaaS     Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists betweenMotorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.  Page 8   Page 238 of 641 1.5.DOCKING STATIONS The V700 has three docking options: Transfer Station –The Transfer Station is built for large,multi-location agencies with large numbers of V700 cameras in service at any given time.It can charge up to eight fully assembled body-worn cameras or individual batteries.The eight docking slots include an LED indication of a battery charging and upload status. While the V700 charges,the Transfer Station can automatically offload recordings from the camera to the evidence management system via an integrated 2.5Gb switch.The Transfer Station connects directly to the LAN for fast offload of recorded events to storage,while charging the body-worn camera battery.The Transfer Station supports comprehensive device management capabilities,such as camera configuration,checkout and officer assignment options;rapid checkout,kiosk,and individual camera checkout;automatic firmware and configuration updates. USB Base –The USB Base charges the battery of a single V700 or standalone battery pack.The USB Base can be mounted in a vehicle or attached to a desktop or Mobile Data Computer with 12V or USB connection for power.The USB Base has LED indications for battery charging status and upload,and an ambient light sensor for optimal LED brightness control from bright sunlight to the dim interior of a patrol car.When connected to a laptop or desktop computer,the USB Base can be used to upload recordings to the evidence management system,as well as,receive firmware and configuration updates. Wi-Fi Base –The Wi-Fi Base is mounted in a vehicle.It facilitates V700 upload of video evidence to the evidence management system,firmware updates, communication between V700 and in-car video system group devices and charges fully assembled V700s or individual battery packs.It has LED indications of battery charging status and upload,and an ambient light sensor for optimal LED brightness control,from bright sunlight to the dim interior of a patrol car. 1.6.MOUNTING SOLUTIONS V700 is compatible with the entire line of V300 mounting solutions as depicted below. Page 3      QUOTE-2687929 (25) M500 + (64) V700 VaaS     Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists betweenMotorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.  Page 9   Page 239 of 641 M500 IN-CAR VIDEO SYSTEM SOLUTION DESCRIPTION The M500 In-Car Video System is the first AI-enabled in-car video solution for law enforcement. It combines Motorola’s powerful camera technology with our industry-leading digital evidence management software, VideoManager, to deliver high-quality digital evidence and real-time analytics. The M500 offers the following benefits:  Delivers exceptionally clear, evidence- grade video, from inside and outside the vehicle The M500 has three high-definition cameras, mounted on the front and rear windshield and in the cabin. The front camera has a 4K sensor, with an ultra high-definition recording resolution that captures both wide-angle and focused video streams. The cabin camera’s infrared illumination allows backseat recording in total darkness, and a built-in microphone captures audio in the vehicle during recording.  Works reliably, even in challenging situations The cameras and processor are small, rugged devices, easily and securely installed where they do not hinder any line of sight. They are tamper proof and built to withstand significant impact and severe weather conditions. Even if a vehicle is in a serious collision, the Uninterruptible Power Supply automatically kicks in to continue capturing evidence for those critical extra seconds.  Protects video data, whether in transit or at rest The powerful core processor, with a 1 terabyte drive, securely stores all video footage, encrypting the data to prevent cyber threats.  Provides users a reliable, easy-to-learn system Ease of use is at the heart of the M500. The interface is highly intuitive, and any feature can be accessed with no more than three touches of the control panel. Users can start a recording manually or program sensors to activate a recording when triggered – such as a siren, blue lights, vehicle speed, crash detection, wireless microphones, and more. After the recording starts and is categorized, everything is automated, including the uploading of footage to the system’s evidence management software, VideoManager. There, recordings are easily managed, redacted, organized, and shared with all authorized parties, including first responders, fleet managers, investigative officers, supervisors, prosecutors, and legal teams.  Increases efficiency The system’s software makes it easy to search and analyze video footage, which can save countless hours for users and minimize human error.  Promotes trust By providing a clear record of incidents that occur while officers are on duty, the M500 promotes trust between public safety agents and the communities they serve.  Integrates seamlessly with other Motorola technologies The M500 offers additional benefits when working in conjunction with Motorola’s V700 Body- Worn Camera or L5M License Plate Recognition camera and VehicleManager. When used with the V700, the M500 in-car video system triggers the V700 to record at the same time. Officers can focus on the situation at hand, while the cameras – working together as a seamless system – capture synchronized recording from multiple vantage points. The footage is uploaded to and can be reviewed on the same system. When used with the L5M, both the LPR camera and the M500 feed their collected license plate data into Vigilant VehicleManager and display the information on a single interface. Working together, the systems increase coverage while maintaining ease of use through a shared user interface and database. The M500 is a reliable and comprehensive mobile video solution that will enhance safety, promote accountability, and improve efficiency. It ensures that you always have the critical information needed for smarter, faster decisions to help keep officers and the communities they serve safe.      〞う《〸⾰⎅⎉⎋⎊⎌⎅⎌ ⍻⎅⎈⍼⇖⿸⎈⎃⎃⇖⍾⇖⍻⎉⎇⍼⇖ぎ⎊⎃⎃⇖ぎぶぶ〮     ⾏ㆵ㌟⇖㉞ぶㆇマ㉞⇖㊤㉅ぶㆵ㉞ぶイ㊤ㅤ㇘ㆵ⇖ㄊ㇘ㆇㆇ㇘㌄ㅤㆵㅂ⇖⿸㇘㊤㇘㉅㇘ㆇぶ⍺㉞⇖㈺㋛㇘㊤マ⇖ㅤ㉞⇖ゎぶ㉞マッ⇖㇘ㆵ⇖ぶㆵッ⇖㉞㋛ゎㅱマイ㊤⇖㊤㇘⇖㊤ㅏマ⇖㊤マ㉅㆙㉞⇖ぶㆵッ⇖イ㇘ㆵッㅤ㊤ㅤ㇘ㆵ㉞⇖㇘ㄊ⇖㊤ㅏマ⇖㋮ぶㆇㅤッ⇖ぶㆵッ⇖マ㌖マイ㋛㊤マッ⇖㌄㉅ㅤ㊤㊤マㆵ⇖イ㇘ㆵ㊤㉅ぶイ㊤⇖ゎマ㊤㌄ママㆵ⇖⾟㋛㉞㊤㇘㆙マ㉅⇖ぶㆵッ⇖⿸㇘㊤㇘㉅㇘ㆇぶ⇖⍻㊤ㅏマ ⍷⍷うㆵッマ㉅ㆇ㌟ㅤㆵㅂ⇖⾏ㅂ㉅ママ㆙マㆵ㊤⍷⍷⍼⇖㊤ㅏぶ㊤⇖ぶ㋛㊤ㅏ㇘㉅ㅤ㌩マ㉞⇖⾟㋛㉞㊤㇘㆙マ㉅⇖㊤㇘⇖㈣㋛㉅イㅏぶ㉞マ⇖マ㈺㋛ㅤ㈣㆙マㆵ㊤⇖ぶㆵッ⎂㇘㉅⇖㉞マ㉅㋮ㅤイマ㉞⇖㇘㉅⇖ㆇㅤイマㆵ㉞マ⇖㉞㇘ㄊ㊤㌄ぶ㉅マ⇖⍻イ㇘ㆇㆇマイ㊤ㅤ㋮マㆇ㌟⇖⍷⍷〖㉅㇘ッ㋛イ㊤㉞⍷⍷⍼⎁⇖⿘ㄊ⇖ㆵ㇘⇖うㆵッマ㉅ㆇ㌟ㅤㆵㅂ⇖⾏ㅂ㉅ママ㆙マㆵ㊤⇖マ㌖ㅤ㉞㊤㉞⇖ゎマ㊤㌄ママㆵ ⿸㇘㊤㇘㉅㇘ㆇぶ⇖ぶㆵッ⇖⾟㋛㉞㊤㇘㆙マ㉅⍿⇖㊤ㅏマㆵ⇖⿸㇘㊤㇘㉅㇘ㆇぶ⍺㉞⇖〮㊤ぶㆵッぶ㉅ッ⇖〸マ㉅㆙㉞⇖㇘ㄊ⇖う㉞マ⇖ぶㆵッ⇖⿸㇘㊤㇘㉅㇘ㆇぶ⍺㉞⇖〮㊤ぶㆵッぶ㉅ッ⇖〸マ㉅㆙㉞⇖ぶㆵッ⇖⾟㇘ㆵッㅤ㊤ㅤ㇘ㆵ㉞⇖㇘ㄊ⇖〮ぶㆇマ㉞⇖ぶㆵッ⇖〮㋛㈣㈣ㆇ㌟⇖㉞ㅏぶㆇㆇ⇖ㅂ㇘㋮マ㉅ㆵ⇖㊤ㅏマ⇖㈣㋛㉅イㅏぶ㉞マ⇖㇘ㄊ⇖㊤ㅏマ⇖〖㉅㇘ッ㋛イ㊤㉞⎁  〖ぶㅂマ⇖⎄⎄   Page 241 of 641 1M500 IN-CAR VIDEO SYSTEM LICENSE PLATE RECOGNITION (LPR) – SOLUTION DESCRIPTION DESCRIPTION Safety is your primary concern. You have to ensure that every officer has the best possible information before engaging with a suspect. And a vehicle’s license plate can unlock critical data to inform your response to a situation. The M500 in-car video system has powerful License Plate Recognition (LPR) capabilities, and is carefully integrated with our market-leading Vigilant LEARN LPR platform. The M500’s 120-degree 4K front camera can capture license plate and vehicle make/model information in up to three lanes of traffic simultaneously, while moving at up to 70mph. The process is completely automated, with no requirement for interaction with the camera or software. Officers can concentrate on other important tasks, while the M500 continuously scans its environment. DETAILS The M500 in-car video system is designed around a high-power processing core optimized for AI applications such as LPR. Using a high-accuracy OCR algorithm, the 4K front camera sensor can capture multiple license plates moving at normal highway speeds from up to 40 feet away. The M500 is not recommended for high- speed (>70 mph), long-range or high-throughput LPR applications, or where target vehicles will not be visible through the front windshield. For these situations we offer our L5M purpose-designed mobile LPR camera. The M500 system connects to CarDetector Mobile (CDM) software running on your in-car Mobile Data Terminal (MDT). CDM gives officers a convenient dashboard, showing the video stream(s), recently-captured license plates and recent “hits”. It can be configured to give visible and audible alerts whenever a plate matches an entry on a hotlist. Hotlists can be agency-owned or shared. You also have access to the market-leading Vigilant PlateSearch application, for analysis of LPR data captured by agency cameras. Optionally, you can extend this to include LPR data from neighboring agencies and commercial customers. MOBILE VIDEO PRODUCTS NEW SYSTEM STATEMENT OF WORK OVERVIEW This Statement of Work (SOW) outlines the responsibilities of Motorola Solutions, Inc. (Motorola) and the Customer for the implementation of body-worn camera(s) and/or in-car video system(s) and your digital evidence management solution. For the purpose of this SOW, the term “Motorola” may refer to our affiliates, subcontractors, or certified third-party partners. A third-party partner(s) (Motorola-certified installer) will work on Motorola’s behalf to install your in-car video system(s) (if applicable). This SOW addresses the responsibilities of Motorola and the Customer that are relevant to the implementation of the hardware and software components listed in the Solutions Description. Any changes or deviations from this SOW must be mutually agreed upon by Motorola and the Customer and will be addressed in accordance with the change provisions of the Contract. The Customer acknowledges any changes or deviations from this SOW may incur additional cost. Motorola and the Customer will work to complete their respective responsibilities in accordance with the Project Schedule. Any changes to the Project Schedule must be mutually agreed upon by both parties in accordance with the change provisions of the Contract. Unless specifically stated, Motorola will perform the work remotely. The Customer will provide Motorola personnel with access to their network and facilities so Motorola is able to fulfill its obligations. All work will be performed during normal business hours based on the Customer’s time zone (Monday through Friday from 8:00 a.m. to 5:00 p.m.). The number and type of software subscription licenses, products, or services provided by Motorola are specifically listed in the Contract and referenced in the SOW. Services provided under this SOW are governed by the mutually executed Contract between the parties, or Motorola’s Master Customer Agreement and applicable addenda (“Contract”). AWARD, ADMINISTRATION, AND PROJECT INITIATION Project Initiation and Planning will begin following the execution of the Contract between Motorola and the Customer. At the conclusion of Project Planning, Motorola’s Project Manager (PM) will begin status meetings and provide status reports on a regular cadence with the Customer’s PM. The status report will provide a summary of activities completed, activities planned, progress against the project schedule, items of concern requiring attention, as well as, potential project risks and agreed upon mitigation actions. Motorola utilizes Google Meet as its teleconference tool. If the Customer desires to use an alternative teleconferencing tool, any costs incurred from the use of this alternate teleconferencing tool will be the responsibility of the Customer. FBI-CJIS SECURITY POLICY – CRIMINAL JUSTICE INFORMATION CJIS Security Policy Compliance Motorola does not believe our Mobile Video offerings (i.e. in-car/body-worn cameras) require compliance with the FBI-CJIS Security Policy (CJISSECPOL) based on the definition in Section 4 of CJISSECPOL and how the FBI- CJIS defines Criminal Justice Information. However, Motorola does design its products with the CJISSECPOL      QUOTE-2687929 (25) M500 + (64) V700 VaaS     Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists betweenMotorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.  Page 13   Page 243 of 641 security controls as a guide. Motorola’s Mobile Video system design and features support best practice security controls and policy compliance. In the event of a CJIS technical audit request, Motorola will support the Customer throughout this process. Personnel Security – Background Screening Motorola will assist the Customer with completing the CJIS Security Policy Section 5.12 Personnel Security related to authorized personnel background screening when requested to do so by the Customer. Based on Section 5.12, a Motorola employee is defined as someone who is required to be on the Customer’s property with unescorted access. Motorola employees will also have access to the Customer’s network(s) and stored information. Motorola has remote access tools to support virtual escorted access to on-premises customer assets. Additionally, Motorola performs independent criminal background investigations including name based background checks, credential and educational vetting, credit checks, U.S. citizen and authorized worker identity verification on its employees. Motorola will support the Customer in the event of a CJIS audit request to validate employees assigned to the project requiring CJIS Section 5.12 Personnel Security screening and determine whether this list is up to date and accurate. Motorola will notify the Customer within 24 hours or next business day of a personnel status change. Security Awareness Training Motorola requires all employees who will support the Customer to undergo Level 3 Security Awareness Training provided by Peak Performance and their CJIS online training platform. If the Customer does not have access to these records, Motorola can facilitate proof of completion. If the Customer requires additional and/or separate training, Motorola will work with the Customer to accommodate this request at an additional cost. CJIS Security Addendum Motorola requires all employees directly supporting the Customer to sign the CJIS Security Addendum if required to do so by the Customer. Third Party Installer The Motorola-certified third party installer will work independently with the Customer to complete the Section 5.12 Personnel Security checks, complete Security Awareness Training and execute the CJIS Security Addendum. COMPLETION CRITERIA The project is considered complete once Motorola has completed all responsibilities listed in this SOW. The Customer’s task completion will occur based on the Project Schedule to ensure Motorola is able to complete all tasks without delays. Motorola will not be held liable for project delays due to incomplete Customer tasks. The Customer must provide Motorola with written notification if they do not accept the completion of Motorola responsibilities. Written notification must be provided to Motorola within ten (10) business days of task completion. The project will be deemed accepted if no written notification is received within ten (10) business days. In the absence of written notification for non-acceptance, beneficial use will occur thirty (30) days after functional demonstration of the system.      QUOTE-2687929 (25) M500 + (64) V700 VaaS     Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists betweenMotorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.  Page 14   Page 244 of 641 SUBSCRIPTION SERVICE PERIOD If the contracted system includes a subscription, the subscription service period will begin upon the Customer’s receipt of credentials for access. The provision and use of the subscription service is governed by the Contract. PROJECT ROLES AND RESPONSIBILITIES OVERVIEW Motorola Project Roles and Responsibilities The Motorola Project Team will be assigned to the project under the direction of the Motorola PM. Each team member will be engaged in different phases of the project as necessary. Some team members will be multi- disciplinary and may fulfill more than one role. In order to maximize effectiveness, the Motorola Project Team will provide various services remotely by teleconference, web-conference, or other remote method in order to fulfill our commitments as outlined in this SOW. Our experience has shown customers who take an active role in the operational and educational process of their system realize user adoption sooner and achieve higher levels of success with system operation. The subsections below provide an overview of each Motorola Project Team Member. Project Manager (PM) The PM will be the principal business representative and point of contact for Motorola. The PM’s responsibilities may include but are not limited to: • Manage Motorola responsibilities related to the delivery of the project. • Maintain the Project Schedule, and manage assigned Motorola personnel, subcontractors, and suppliers as applicable. • Coordinate schedules of assigned Motorola personnel, subcontractors, and suppliers as applicable. • Conduct equipment inventory if applicable. • Maintain project communications with the Customer. • Identify and manage project risks. • Coordinate collaboration of Customer resources to minimize project delays. • Evaluate project status against Project Schedule. • Conduct status meetings on mutually agreed upon dates to discuss project status. • Provide timely responses to Customer inquiries and issues related to project progress. • Conduct daily status calls with the Customer during Go-Live. Post Sales Engineer The Post Sales Engineer will work with the Customer’s Project Team on: • Discovery validation. • System provisioning. • Covers the IT portion of the Project Kickoff Call with the Customer. • Contracted data migration between two disparate digital evidence management systems (if applicable).      QUOTE-2687929 (25) M500 + (64) V700 VaaS     Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists betweenMotorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.  Page 15   Page 245 of 641 System Technologist (ST) The ST will work with the Customer’s Project Team on: • Configure Customer’s digital evidence management system. • Inspect installation and configure hardware devices. • Provide instructions to the Customer on how to configure the hardware. • Review Deployment Checklist with the Customer. • Develop and submit a Trip Report. • Update Customer IP Map. Professional Services Engineer (if applicable) The Professional Services Engineer is engaged on projects that include integration between Motorola’s digital evidence management system and the Customer’s third-party software application. Their responsibilities include: • Delivery of the interface between Motorola’s digital evidence management system and the Customer’s third- party software (e.g. CAD). • Work with the Customer to access required systems/data. Application Specialist (if applicable) The Application Specialist will work with the Customer Project Team on system provisioning and education. The Application Specialist’s responsibilities include but are not limited to: • Deliver provisioning education and guidance to the Customer for operating and maintaining their system. • Provide product education as defined by this SOW and described in the Education Plan. • Provide on-site training based on the products the Customer purchased. Technical Trainer / Instructor The Technical Trainer / Instructor provides training on-site or remote depending on the training topic and deployment services purchased. Motorola-Certified Installer The Motorola-certified installer is primarily responsible for installing in-car video systems (ICVs) into Customer vehicles. There are specific requirements the 3rd party partner must meet in order to be considered a Motorola- certified installer, and they include the following: • Required Training - WTG0501 - M500 Vehicle Installation Certification (Remote) or WTG0503 - M500 Vehicle Installation Certification (Live)  Needs to be renewed yearly.  Needs to be submitted to the PM by the technician completing the installation no less than thirty (30) days prior to the installation. - Review of any previous Motorola Solutions Technical Notifications (MTNs). • Optional Training - WGD00186 - M500 Installation Overview and Quick Start (NA)  Not required for installation. Available for the installing technician. - WGD00177 - M500 In-Car Video System Installation Guide  Not required for installation. Available for the installing technician. - MN010272A01 - M500 In-Car Video System Basic Service Manual      QUOTE-2687929 (25) M500 + (64) V700 VaaS     Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists betweenMotorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.  Page 16   Page 246 of 641  Not required for installation. Available for the installing technician. Other responsibilities the Motorola-certified installer may be involved in include the installation of cellular routers or Access Points. These activities will only be completed by Motorola if Motorola quotes these services; otherwise, the completion of these services are solely the responsibility of the Customer. Customer Support Services Team The Customer Support Services Team will provide on-going support to the Customer following Go-Live and final acceptance of the project. Customer Project Roles and Responsibilities Motorola has defined key resources that are critical to this project and must participate in all the activities defined in this SOW. During the Project Planning phase, the Customer will be required to provide names and contact information for the roles listed below. It is critical that these resources are empowered to make decisions based on the Customer’s operational and administration needs. The Customer Project Team will be engaged from Project Initiation through Beneficial Use of the system. In the event the Customer is unable to provide the resources identified in this section, Motorola may be able to supplement these resources at an additional cost. Project Manager The PM will act as the primary point of contact for the duration of the project. In the event the project involves multiple locations, Motorola will work exclusively with the Customer’s primary PM. The PM’s responsibilities will include, but are not limited to: • Communicate and coordinate with other project participants. • Manage the Customer Project Team including subcontractors and third-party vendors. This includes timely facilitation of tasks and activities. • Maintain project communications with the Motorola PM. • Identify tasks required of Customer staff that are outlined in this SOW and the Project Schedule. • Consolidate all project inquiries from Customer staff to present to Motorola PM. • Approve a deployment date offered by Motorola. • Review Project Schedule with the Motorola PM and finalize tasks, dates, and responsibilities. • Measure and evaluate progress against the Project Schedule. • Monitor project to ensure resources are available as required. • Attend status meetings. • Provide timely responses to issues related to project progress. • Liaise and coordinate with other agencies, Customer vendors, contractors, and common carriers. • Review and administer change control procedures, hardware and software certification, and all related project tasks required to meet the deployment date. • Ensure Customer vendors’ readiness ahead of the deployment date. • Assign one or more personnel to work with Motorola staff as needed for the duration of the project, including one or more representatives from the IT department. • Identify a resource with authority to formally acknowledge and approve milestone recognition certificates, as well as, approve and release payments in a timely manner. • Provide Motorola personnel with access to all Customer facilities where system equipment is to be installed. Temporary identification cards are to be issued to Motorola personnel, if required for access. • Ensure remote network connectivity and access for Motorola resources.      QUOTE-2687929 (25) M500 + (64) V700 VaaS     Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists betweenMotorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.  Page 17   Page 247 of 641 • Assume responsibility for all fees pertaining to licenses, inspections and any delays associated with inspections due to required permits as applicable to this project. • Provide reasonable care to prevent equipment exposure from contaminants that may cause damage to the equipment or interruption of service. • Ensure a safe working environment for Motorola personnel. • Identify and manage project risks. • Provide signature(s) of Motorola-provided milestone recognition certificate(s) within ten (10) business days of receipt. IT Support IT Support manages the technical efforts and ongoing activities of the Customer’s system. IT Support will be responsible for managing Customer provisioning and providing Motorola with the required information for LAN, WAN, server and client infrastructure. The IT Support Team responsibilities include but are not limited to: • Participate in delivery and training activities to understand the software and functionality of the system. • Participate with Customer Subject Matter Experts (SMEs) during the provisioning process and associated training. • Authorize global provisioning decisions and be the Point of Contact (POC) for reporting and verifying problems. • Maintain provisioning. • Implement changes to Customer infrastructure in support of the proposed system. Video Management Point of Contact (POC) The Video Manager POC will educate users on digital media policy, participate in Discovery tasks, and complete the Video Management Administration training. The Customer is responsible for its own creation and enforcement of media protection policies and procedures for any digital media created, extracted, or downloaded from the digital evidence management system. Subject Matter Experts (SMEs) SMEs are a core group of users involved with the analysis, training and provisioning process, including making decisions on global provisioning. The SMEs should be experienced users in their own respective field (evidence, dispatch, patrol, etc.) and should be empowered by the Customer to make decisions based on provisioning, workflows, and department policies related to the proposed system. Training POC The Training POC will act as the course facilitator and is considered the Customer’s educational monitor. The Training POC will work with Motorola when policy and procedural questions arise. They will be responsible for developing any agency specific training material(s) and configuring new users on the Motorola Learning eXperience Portal (LXP) system. This role will serve as the first line of support during Go-Live for the Customer’s end users.      QUOTE-2687929 (25) M500 + (64) V700 VaaS     Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists betweenMotorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.  Page 18   Page 248 of 641 General Customer Responsibilities (if applicable) In addition to the Customer responsibilities listed above, the Customer is responsible for the following: • All Customer-provided equipment, including third-party hardware and software needed for the proposed system but not listed as a Motorola deliverable. Examples include end user workstations, network equipment, etc. • Configure, test, and maintain third-party system(s) that will interface with the proposed system. • Establish an Application Programming Interface (API) for applicable third-party system(s) and provide documentation that describes the integration to the Motorola system. • Coordinate and facilitate communication between Motorola and Customer third-party vendor(s) as required. • Motorola-certified installers must be certified through LXP for remote or in person installation training. The Customer is responsible for work performed by non-certified installers. • Upgrades to Customer’s existing system(s) in order to support the proposed system. • Mitigate the impact of upgrading Customer third-party system(s) that will integrate with the proposed system. Motorola strongly recommends working with the Motorola Project Team to understand the impact of such upgrades prior to taking action. • Active participation of Customer SMEs during the course of the project. • Electronic versions of any documentation associated with business processes identified. • Providing a facility with the required computer and audio-visual equipment for training and work sessions. • Ability to participate in remote project meetings using Google Meet or a mutually agreed upon Customer- provided remote conferencing tool. Motorola is not responsible for any delays that arise from Customer’s failure to perform the responsibilities outlined in this SOW or delays caused by Customer’s third-party vendor(s) or subcontractor(s). NETWORK AND HARDWARE REQUIREMENTS The following requirements must be met by the Customer prior to Motorola installing the proposed system: • Provide network connectivity for the transfer and exchange of data for the proposed system. • Provide Virtual Private Network (VPN) remote access for Motorola personnel to configure the system and conduct diagnostics. • Provide Internet access to server(s). • Provide devices such as workstations, tablets, and smartphones with Internet access for system usage. Chrome is the recommended browser for optimal performance. The workstations must support MS Windows 11 Enterprise. • Provide and install antivirus software for workstation(s). • Provide Motorola with administrative rights to Active Directory for the purpose of installation, configuration, and support. • Provide all environmental conditions such as power, uninterruptible power sources (UPS), HVAC, firewall and network requirements. • Ensure required traffic is routed through Customer’s firewall. Motorola is not responsible for any costs or delays that arise from Customer’s failure to meet network and hardware requirements.      QUOTE-2687929 (25) M500 + (64) V700 VaaS     Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists betweenMotorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.  Page 19   Page 249 of 641 PROJECT PLANNING A clear understanding of the needs and expectations of Motorola and the Customer is critical to fostering a collaborative environment of trust and mutual respect. Project Planning requires the gathering of specific information to set clear project expectations and guidelines, as well as lay the foundation for a successful implementation. PROJECT PLANNING SESSION A Project Planning Session will be scheduled after the Contract has been executed. The Project Planning Session is an opportunity for the Motorola and Customer PM to meet prior to the Project Kickoff Meeting and review key elements of the project and expectations. Depending on the items purchased, the agenda will typically include: • A high level review of the following project elements: - Contract documents. - A summary of contracted applications and hardware as purchased. - Customer’s involvement in project activities to confirm understanding of scope and required time commitments. - A high level Project Schedule with milestones and dates. • Confirm CJIS background investigations and fingerprint requirements for Motorola employees and/or subcontractors. • Determine Customer location for Motorola to ship their equipment for installation. Motorola Responsibilities • Schedule the remote Project Planning Session. • Request the assignment of Customer Project Team and any additional Customer resources that are instrumental to the project’s success. • Provide the initial Project Schedule. • Baseline the Project Schedule. • Review Motorola’s delivery approach and its reliance on Customer-provided remote access. • Document mutually agreed upon Project Kickoff Meeting Agenda. • Request user information required to establish the Customer in LXP. Customer Responsibilities • Identify Customer Project Team and any additional Customer resources that are instrumental to the project’s success. • Acknowledge the mutually agreed upon Project Kickoff Meeting Agenda. • Provide approval to proceed with the Project Kickoff Meeting. Motorola Deliverables • Project Kickoff Meeting Agenda. PROJECT KICKOFF Motorola will work with the Customer to understand the impact of introducing a new solution and the preparedness needed for a successful implementation.      QUOTE-2687929 (25) M500 + (64) V700 VaaS     Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists betweenMotorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.  Page 20   Page 250 of 641 Note – The IT Questionnaire is completed during the pre-sales process and prior to Contract award. The IT Questionnaire is given to Motorola at the time of offer acceptance. Delay in completing the IT Questionnaire may delay shipment of equipment. Motorola will not be responsible for any delays associated with or related to the completion of the IT Questionnaire. Motorola Responsibilities • Review Contract documents including project delivery requirements as described in this SOW . • Discuss the deployment start date and deliver the Deployment Checklist. • Discuss vehicle equipment installation activities and responsibilities. • Discuss the equipment inventory process (if applicable). • Discuss project team participants and their role(s) in the project with fulfilling the obligations of this SOW. • Review resource and scheduling requirements. • Discuss Motorola remote system access requirements (24-hour access to a secured two-way Internet connection through the Customer’s firewall for the purpose of deployment and maintenance). • Discuss and deliver the Business Process Review (BPR) Workbook. • Complete all necessary documentation (i.e. fingerprints, background checks, card keys, etc.) required for Motorola resources to gain access to Customer facilities. • Discuss the LXP training approach. • Provide designated Customer administrator with access to LXP. • Review and agree on completion criteria and the process for transitioning to support. Customer Responsibilities • Provide feedback on project delivery requirements. • Review the Deployment Checklist. • Review the roles of project participants to identify decision-making authority. • Provide VPN access to Motorola personnel to facilitate delivery of services described in this SOW. • Validate non-disclosure agreements, approvals, and other related items are complete (if applicable). • Provide all documentation (i.e. fingerprints, background checks, card keys, etc.) required for Motorola resources to gain access to Customer facilities. • Provide Motorola with names and contact information to the designated LXP Administrator(s). Motorola Deliverables • Project Kickoff Meeting Minutes. • BPR Workbook. • Deployment Checklist. DISCOVERY TELECONFERENCE During the Discovery Teleconference, Motorola will meet with the Customer to define system configuration, as well as, agency recording and retention policies. This information will be documented in the Business Process Review (BPR) Workbook, which is used as a guide for configuration and provisioning decisions. Motorola Responsibilities • Facilitate Discovery Teleconference(s). • Review and complete BPR Workbook with the Customer.      QUOTE-2687929 (25) M500 + (64) V700 VaaS     Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists betweenMotorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.  Page 21   Page 251 of 641 • Confirm Customer-provided configuration inputs. Customer Responsibilities • Gather and review information required to complete the BPR Workbook during the Discovery Teleconference. • Schedule Customer Project Team and SMEs to attend the Discovery Teleconference. SMEs should be present to weigh-in on hardware, software and network components. Customer attendees should be empowered to convey policies and make modifications to policies as necessary. • Return completed BPR Workbook no later than five (5) business days after the conclusion of the Discovery Teleconference. Motorola Deliverables • Completed BPR Workbook.      QUOTE-2687929 (25) M500 + (64) V700 VaaS     Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists betweenMotorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.  Page 22   Page 252 of 641 PROJECT EXECUTION HARDWARE PROCUREMENT AND INSTALLATION Motorola will procure contracted hardware as part of the ordering process. The hardware will be configured with a basic profile in line with the information provided by the IT Questionnaire or Discovery Teleconference for installation and configuration of the system. The Customer is responsible for providing an installation environment that meets manufacturer’s specifications for the hardware, which includes but is not limited to: • Power • Heating and Cooling • Network Connectivity • Access and Security • Conduit and Cabling Motorola Responsibilities • Procure contracted equipment and ship to the Customer's designated location. • Inventory equipment after arrival at Customer location (if applicable). • Install backend server in Customer's designated area (if applicable). • Conduct a power-on test to validate the installed hardware and software are ready for configuration. • Verify remote connection to hardware. • For an on-site deployment, Motorola will be responsible for verifying the body-worn camera Transfer Stations are connected to the Customer’s network. The Customer is responsible for ensuring Motorola has the correct IP address(es) for configuring the Transfer Stations, and the Customer’s network is operational. • The installer will be responsible for installing the Access Point(s) (APs) if provided by Motorola (if applicable). • The ST will verify whether the AP(s) are properly installed and connected to the network (if applicable). • Create a Trip Report outlining the activities completed during configuration and testing of system hardware. Customer Responsibilities (if applicable) • Procure Customer-provided equipment and make it available at the installation location. • Confirm the server room complies with environmental requirements (i.e. power, uninterruptible power, surge protection, heating/cooling, etc.). • Verify the server is connected to the Customer’s network. • Provide, install, and maintain antivirus software for server(s) and/or workstation(s). • Enable outgoing network connection (external firewall) to the CommandCentral cloud by utilizing the Customer’s Internet connection (if applicable). • Install Customer-supplied APs (if applicable). • Verify APs are properly installed and connected to the network (if applicable). • For remote deployments, the Customer is responsible for verifying the body-worn camera Transfer Stations are connected to their network. • Confirm access to installed software on Customer-provided workstation(s). • For body-worn cameras, the Customer will verify whether the Transfer Station(s) are connected to their network. Motorola Deliverables • Contracted Equipment.      QUOTE-2687929 (25) M500 + (64) V700 VaaS     Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists betweenMotorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.  Page 23   Page 253 of 641 • Equipment Inventory (if applicable). In-Car Video System Configuration (if applicable) The Motorola-certified installer will complete the installation of the in-car video (ICV) system(s) within the Customer-provided vehicle(s). The installer may also be responsible for installing cellular routers or WiFi radios inside the vehicle(s) for wireless upload of video to the Customer’s digital evidence management system. The Customer vehicles must be available for the ST to complete the configuration and testing of the contractual number of ICVs. If the Customer does not have all vehicles available during the agreed upon date and time, the Customer may opt to sign-off on the number of ICV configurations completed. If the Customer requires the ST to complete the full contractual number of ICVs at a later date and time, additional cost may be incurred. Table 1-1 shows the number of ICVs an ST is contractually obligated to configure and test based on the number of ICVs purchased. Table 1-1: Number of Contractual ICV Configurations Number of ICV Purchased Number of ICV to Test 1 1 2 2 3 3 4 4 5 - 25 5 26 - 50 10 51 - 75 15 76 - 100 20 101 - 150 30 151 - 200 40 201+ 20% Note – The Pricing Page will reflect in-car video installation services by Motorola if Motorola is responsible for the vehicle installations. Motorola Responsibilities • Setup server for ICV digital video recorder (DVR) configuration. • Create configuration USB used to complete ICV hardware configuration and validation. • Travel to the Customer site to conduct configuration and testing of ICVs. • Complete ICV configuration on a single vehicle, and validate the configuration with the Customer. • Receive Customer approval to proceed with remaining ICV configurations. • Complete remaining contracted vehicle configurations. • Test a subset of completed ICV hardware configurations.      QUOTE-2687929 (25) M500 + (64) V700 VaaS     Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists betweenMotorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.  Page 24   Page 254 of 641 • For Motorola-certified installer, complete the installation of cellular router and confirm placement of antenna mounting with Customer (if applicable). • The Motorola-certified installer will install Customer-provided SIM card into cellular router and connect cellular router to ICV (if applicable). • Activities surrounding ICV (M500) interface to Automatic License Plate Recognition (ALPR) (if applicable). - Install Car Detector Mobile MDC Software on Customer-provided mobile data terminal (MDT) within the vehicle. - Configure MDC Network Card. Customer Responsibilities • Provide Motorola with remote connection and access credentials to complete ICV hardware configuration. • Notify Motorola of the vehicle installation location. • Coordinate and schedule date and time for ICV hardware configuration(s). • Make ICV hardware available to Motorola for configuration and testing in accordance with the Project Schedule. • Provide cellular SIM Card for Internet connectivity to the installer at time of vehicle installation. Motorola Deliverables • Complete Functional Validation Plan as it applies to the proposed solution. NOTE - The Customer is responsible for having all vehicles and devices available for installation per the Project Schedule. All cellular data fees and Internet connectivity charges are the responsibility of the Customer. If a Motorola-certified installer is not used to install the ICV(s), Motorola is not responsible for any errors in hardware installation, performance or delays in the Project Schedule. In the event the Customer takes on the responsibility of installing the ICV(s) through a Motorola-certified installer, Motorola is also not responsible for any errors in hardware installation, performance or delays in the Project Schedule. For ALPR installations, an MDT is required for all vehicles (if applicable). Body Worn Camera Configuration (if applicable) The Transfer Station will be utilized to configure each body-worn camera according to the Business Process Review. In order for this process to be successfully completed, the Transfer Station must be connected to the Customer’s digital evidence management system. The table below shows the number of body-worn cameras an ST is contractually obligated to configure and test based on the number of body-worn cameras purchased. Table 1-2: Number of Contractual Body-Worn Camera Configurations Number of BWC Purchased Number of BWC to Test 1 1 2 2 3 3 4 4 5 - 25 5 26 - 50 10      QUOTE-2687929 (25) M500 + (64) V700 VaaS     Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists betweenMotorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.  Page 25   Page 255 of 641 Number of BWC Purchased Number of BWC to Test 51 - 75 15 76 - 100 20 101 - 150 30 151 - 200 40 201+ 20% Motorola Responsibilities • Configure Transfer Station(s) for connectivity to the digital evidence management system . • Verify the Transfer Station(s) is configured properly and connected to the network. • Configure body-worn camera(s) within the digital evidence management system. • Check out body-worn camera(s) and create a test recording. • Verify completion of upload from body-worn camera(s) after it is docked in a Transfer Station or USB dock. • Install and provide a demonstration of client software as part of the same on-site engagement as Go-Live, unless otherwise outlined in this SOW . Customer Responsibilities • Select physical location(s) for Transfer Station(s). • Provide and install workstation hardware. • Complete installation of client software on remaining workstations and mobile devices. • Validate functionality of components and solution utilizing the Deployment Checklist. • Provide Motorola remote connection information and necessary credentials. Automatic License Plate Recognition (ALPR) Commissioning (if applicable) This section highlights the responsibilities of Motorola and the Customer when an in-car video system interfaces with the Law Enforcement Archival Report Network (LEARN) database. Motorola Responsibilities • Create a Customer account in the LEARN system with user emails. • Verify the Customer has installed and launched the Vigilant Car Detector Mobile Software per the Vigilant LEARN Quickstart Guide. • Provide Mobile LPR - Officer Safety Basic and Advanced Pre-Installation Checklist. • Provide Agency Manager with Training Materials and Car Detector Mobile MDC software installation guide. • Advise Agency Manager of different options available to add new users. • Confirm Agency Manager is aware of registration required for Hotlists. • Confirm Agency Manager understands how to set up data-sharing. Customer Responsibilities • Identify the Agency Manager. • Register to receive access to Hotlists.      QUOTE-2687929 (25) M500 + (64) V700 VaaS     Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists betweenMotorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.  Page 26   Page 256 of 641 SOFTWARE INSTALLATION AND CONFIGURATION Motorola will install VideoManager Evidence Library (EL) software on a specified number of workstations dictated by the Contract. The Customer will be responsible for installing the software on the remaining workstations. Provisioning of VideoManager EL software will be done in accordance with the information contained in the BPR Workbook. Installation of VideoManager EL software consists of the following activities: • Delivery and installation of server hardware (if applicable). • Network discovery. • Operating system and software installation. • Onboarding user / group identity set up. • Provide access to the application. VideoManager EL (if applicable) The VideoManager EL software is an on-premises solution that requires an onsite server and supports both body worn cameras and in-car video systems. Motorola Responsibilities • Install software on a specified number of customer workstations and/or mobile devices. • Use information provided in the BPR Workbook to configure VideoManager EL software. • Test software using applicable portions of the Functional Validation Plan. • Provide instruction on client software USB utility. Customer Responsibilities • Provide a network environment that conforms to the requirements presented in the Solution Description. • Procure and install server and storage hardware at desired location in accordance with Solution Description requirements. • Perform a power on test with Motorola. • Provide assigned Motorola System Administrator with access to SQL database for installation purposes (Motorola’s access will be revoked upon conclusion of the installation). • For Active Directory integration, provide domain user (service account), security group (for application administrators including service account), and domain read access (if applicable). • Provide workstation and/or mobile device hardware in accordance with specifications listed in the Solution Description. • Complete online training. • Complete installation of client software on remaining workstations and/or mobile devices. VideoManager ELC (if applicable) VideoManager ELC software is a cloud solution that does not require an onsite server and supports both body- worn cameras and in-car video systems. Motorola Responsibilities • Use information provided in BPR Workbook to configure VideoManager ELC software. • Based on Customer feedback, perform the following activities:      QUOTE-2687929 (25) M500 + (64) V700 VaaS     Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists betweenMotorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.  Page 27   Page 257 of 641 - Create users, groups, and setup permissions. - Create event categories. - Set retention policies. • Test software using applicable portions of the Functional Validation Plan. • Ensure training POC can access the system. Customer Responsibilities • Verify traffic can be routed through Customer’s firewall and reaches end user workstations. CloudConnect Installation and Configuration (applicable for CommandCentral Aware purchase) Motorola Responsibilities • Verify remote access capability. • Remotely configure CloudConnect Virtual Machine within the Cloud Anchor Server. • Configure network connectivity and test connection to the CloudConnect Virtual Machine. • Create an IPSEC tunnel. • Provide Customer with the information for setting up the IPSEC tunnel. Customer Responsibilities • Provide Motorola with two static IP addresses, corresponding subnet masks/default gateway, and available NTP and DNS IP for the CloudConnect Virtual Machine and the Cloud Anchor Server. • Confirm with Motorola the network performance requirements are met. • Configure firewall to allow traffic from IPSEC tunnel. Completion Criteria • CloudConnect Virtual Machine configuration is complete and accessible throughout the network. CommandCentral Evidence (if applicable) Motorola will work with the Customer to determine best industry practices, current operations environment, and subsystem integration to ensure optimal configuration of your CommandCentral Evidence solution. Motorola Responsibilities • Use the CommandCentral Admin Portal to provision users, groups, and rules based on Customer Active Directory data. • Guide the Customer in the configuration of CommandCentral Evidence. Customer Responsibilities • Supply access and credentials to Customer’s Active Directory for the purpose of Motorola conducting CommandCentral Evidence provisioning. • Respond to Motorola’s inquiries regarding users, groups and agency mapping to CommandCentral Evidence. • Provision policies, procedures, and user permissions. • Configure evidence as directed by Motorola.      QUOTE-2687929 (25) M500 + (64) V700 VaaS     Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists betweenMotorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.  Page 28   Page 258 of 641 DATA MIGRATION SERVICES (IF APPLICABLE) The Customer is responsible for partitioning data to be converted from a legacy or on-premises digital evidence management system to an on-cloud solution as part of this offer. The Customer will have ten (10) business days to provide feedback after Motorola validates the migrated data. If feedback is not received on or before ten (10) business days, Motorola will assume the migration is complete. Motorola Responsibilities • Receive access to Customer video data. • Perform contracted data migration and validation. Customer Responsibilities • Provide remote access to partitioned data to be migrated. • Validate migrated dataset, and provide Motorola with feedback within ten (10) business days. Completion Criteria • A migrated dataset as defined in the Contract. DEMS INTEGRATIONS AND THIRD-PARTY INTERFACES (IF APPLICABLE) The integration between Motorola’s digital evidence management system and the Customer’s third-party system may consist of an iterative series of activities depending on the complexity of accessing the third-party system. Interfaces will be installed and configured in accordance with the Project Schedule. The Customer is responsible for engaging third-party vendors as required to facilitate connectivity and testing of the interface(s). Motorola Responsibilities • Develop and configure interface(s) to support the functionality described in the Solution Description. • Establish and validate connectivity between Motorola and third-party systems. • Perform functional demonstration to confirm the interface(s) can transmit and receive data to the Customer’s digital evidence management system. Customer Responsibilities • Act as liaison between Motorola and third-party vendor(s) as required to establish connectivity to the digital evidence management system. • Provide personnel authorized to make changes to the network and third-party systems to support Motorola’s integration efforts. • Provide network connectivity between digital evidence management system and the third-party system(s). • Provide information on API, SDKs, data scheme, and any documentation necessary to establish interfaces with all local and remote systems. This information should be provided to the Motorola PM within ten (10) business days of the Interface Engagement Meeting. NOTE - At the time of initial design, unknown circumstances, requirements or anomalies may present difficulties with interfacing Motorola products to a third-party application. These difficulties could result in a poorly performing or a non-functional interface. By providing Motorola with this information early in the deployment process, will put us in the best position to mitigate these potential issues. If the resolution requires additional third-party integration, application upgrades, APIs, and/or additional software licenses, the Customer is responsible for addressing these issues at their cost. Motorola is not responsible for any delays or costs associated with third-party applications or Customer-provided third-party hardware or software.      QUOTE-2687929 (25) M500 + (64) V700 VaaS     Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists betweenMotorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.  Page 29   Page 259 of 641 SYSTEM TRAINING The objective of this section is to prepare for and deliver training. Motorola training consists of computer-based (online) and instructor-led (on-site or remote) depending on what is purchased. Our training delivery methods will vary depending on course content. Training will be delivered in accordance with the Education Plan. As part of our training delivery, Motorola will provide user guides and training materials in an electronic format. ONLINE TRAINING (IF APPLICABLE) Online training is made available to the Customer through LXP. This subscription service provides customers with unlimited access to our online training content and provides users with the flexibility of learning the content at their own pace. Training content is added and updated on a regular basis to keep information current. Through LXP, a list of available online training courses, Motorola User Guides, and Training Material are accessible in electronic format. Motorola Responsibilities • Designate a LXP Administrator to work with the Customer. • Establish an accessible instance of LXP for the Customer. • Configure a Customer-specific portal view. • Organize content to align with Customer’s selected technologies. • Create initial Customer user accounts and a single Primary Administrator account. • During onboarding, assist the Customer with LXP usage. • Provide technical support for user account and access issues, LXP functionality, and Motorola managed content. • Provide instruction to Customer LXP Administrator on building groups. Customer Responsibilities • Provide user information for the initial creation of accounts. • Complete LXP Administrator training. • Ensure network and Internet connectivity for Customer access to LXP. • Customer's primary LXP Administrator is required to complete the following self-paced training: LXP Introduction (LXP0001), LXP Primary Site Administrator Overview (LXP0002), and LXP Group Administrator Overview (LXP0003). • Advise users on the availability of training through LXP. • Ensure users complete LXP training in accordance with the Project Schedule. • Build groups as needed. INSTRUCTOR-LED TRAIN ING (ON-SITE AND REMOTE, IF APPLICABLE) Instructor-led courses are based on products purchased and the Customer’s Education Plan. Motorola Responsibilities • Deliver User Guides and training materials in an electronic format. • Perform training in accordance with the Education Plan.      QUOTE-2687929 (25) M500 + (64) V700 VaaS     Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists betweenMotorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.  Page 30   Page 260 of 641 • Provide the Customer with training attendance rosters and summarize any pertinent information that may impact end user training. Customer Responsibilities • Supply classroom(s) based on the requirements listed in the Education Plan. • Designate training representatives who will work with the Motorola trainer(s) to deliver the training content. • Facilitate training of all Customer end users in accordance with the Customer’s Education Plan. Motorola Deliverables • Electronic versions of User Guides and training materials. • Attendance rosters.      QUOTE-2687929 (25) M500 + (64) V700 VaaS     Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists betweenMotorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.  Page 31   Page 261 of 641 PROJECT GO-LIVE, CLOSURE, AND HANDOVER TO SUPPORT Motorola will utilize the Deployment Checklist throughout the deployment process to verify features and functionality are in line with installation and configuration requirements. The Customer will witness the ST demonstrating the Deployment Checklist and provide feedback as features and functionality are demonstrated. The Customer is considered Live on the system after the equipment has been installed, configured, and made available for use, and training has been delivered or made available to the Customer. Upon the conclusion of Go-Live, the project is prepared for closure. Project closure is defined as the completion of tasks and the Customer’s receipt of contracted components. The Deployment Checklist serves as the artifact that memorializes a project closure. A System Acceptance Certificate will be provided to the Customer for signature to formally close out the project. The Customer has ten (10) business days to provide Motorola with a signed System Acceptance Certificate. If the Customer does not sign off on this document or provide Motorola written notification rejecting project closure, the project will be deemed closed. Upon project closure, the Customer will engage with Technical Support for on-going needs in accordance with the Customer’s specific terms and conditions of support. Motorola Responsibilities • Provide the Customer with Motorola Technical Support engagement process and contact information. • Provide Technical Support with the contact information of Customer users who are authorized to engage Technical Support. • Ensure Deployment Checklist is complete. • Obtain Customer signature on the System Acceptance Certificate. • Provide Customer survey upon closure of the project. Customer Responsibilities • Within ten (10) business days of receiving the System Acceptance Certificate, provide signatory approval signifying project closure. • Provide Motorola with the contact information of users who are authorized to engage Motorola’s Technical Support. • Engage Technical Support as needed. Motorola Completion Criteria Provide Customer with survey upon closure of the project.      QUOTE-2687929 (25) M500 + (64) V700 VaaS     Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists betweenMotorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.  Page 32   Page 262 of 641 ASSUMPTIONS This SOW is based on the following list of assumptions (if applicable): • Videomanager EL Cloud (VMELC) must be connected to the Microsoft Entra ID (formally known as Microsoft Azure Active Directory) for user authentication to the VMELC application. Microsoft Entra ID can be synchronized with the Customer's on-premises Active Directory using Azure AD Connect. If the Customer is using Microsoft Office 365, Motorola will be able to integrate with this Microsoft Entra ID. • Must be 2003 or later for Microsoft Entra ID integration. • Upload Speed Requirements for Hardware Devices - 5 Mbps + 3 Mbps per additional device.  This assumes it will take 8 hours to upload 5 GB of video on a device. - 40-50 Mbps per concurrent uploading device.  This assumes video is required to upload within 30-40 minutes with approximately 5 GB to upload. • If the Customer is supplying an upload server to temporarily store video, please verify the server complies with the specifications provided in the Solutions Description. • By default, M500 ICVs and V300/V700 BWCs do not need an upload server for cloud deployments. An upload server may be required depending on how many devices are uploading concurrently and the need for the Customer to upload video evidence at a given speed. • Upload appliance required if using 4REs or VISTA body worn cameras connected to VideoManager EL Cloud • Cellular upload of ICVs and BWCs (if applicable) requires an Ethernet connection to an LTE modem in the vehicle. • If the Customer is supplying a server for VideoManager EL (On-premises) solution, the Customer must verify the server is not a Domain Controller. • VideoManager EL for on-premises cannot be installed on a server running Active Directory or Exchange applications on the Customer’s network. • The ICVs are configured with a hidden SSID and WPA2-AES Security with a 128-bit Pre-shared Key. If another type of security is desired, the Customer will be responsible for configuring these security requirements into the ICVs. This information must be supplied through the IT Questionnaire in order for the factory to configure the correct security requirements. • If the Customer is supplying their own Access Point, it must be 5 GHz 802.11n compatible.      QUOTE-2687929 (25) M500 + (64) V700 VaaS     Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists betweenMotorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.  Page 33   Page 263 of 641 1ESSENTIAL SERVICE FOR V700 BODY WORN CAMERA DEVICE (NORTH AMERICA) This Statement of Work (“SOW”)is subject to the terms and conditions of the Motorola Solutions Service Agreement or other applicable agreement in effect between the parties (“Agreement”).The terms of this SOW are an integral part of an Agreement with the Customer to which this SOW is appended and is made a part thereof by this reference.In the event of a conflict between the terms and conditions of an Agreement and the terms and conditions of this SOW,this SOW will control the inconsistency only.This SOW applies to the Device(s) specifically named in the Agreement. 1.1.DESCRIPTION OF SERVICES AND OBLIGATIONS The term “Customer”refers to any end-user who has a purchase agreement with Motorola Solutions. Essential Service provides either three (3)or five (5)years of coverage,as selected by the Customer,and includes: ●Remote Technical Support ●Software Maintenance ●Software Enhancements ●Hardware Repair for manufacturing defects Motorola Solutions includes three (3)years of Essential Service with each Body Worn Camera (BWC)device purchase,with optional service upgrades to extend and/or provide additional coverage for the device. 1.2.ESSENTIAL SERVICE 1.2.1.Remote Technical Support Remote Technical Support is provided for device issues related to software and/or hardware that require troubleshooting expertise.Motorola Solutions’System Support Center (SSC)and Technical Support Operations (TSO)center are staffed with highly trained technologists who specialize in the diagnosis and resolution of product issues.Motorola Solutions’SSC and TSO are continuously monitored against stringent,industry recognized incident and problem management processes. Motorola Solutions will respond to calls,e-mails,and web portal submissions during normal support hours,five (5) business days per week,excluding holidays,and weekends.In addition,Customers may contact the Motorola Service Desk and a Motorola Solutions representative will log a technical request on Motorola Solutions’Case Management System. 1.2.1.1 Technical Problem Isolation,Analysis and Resolution. A Motorola Solutions representative or technologists will: ●Work to isolate the problem/issue ●Analyze and determine the cause of the problem/issue ●Work to achieve problem/issue resolution Page 1      QUOTE-2687929 (25) M500 + (64) V700 VaaS     Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists betweenMotorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.  Page 34   Page 264 of 641 1.2.2.Software Maintenance Software maintenance is important for ensuring device performance and operation.Essential Service provides the Customer with access to the latest available Body Worn Camera (BWC)device operating system (OS)software, device firmware,and application software.Device software releases maintain the device software performance such that the Device operates in accordance with its specifications and documented functionality,and is aligned with the applicable Motorola Solutions infrastructure platform lifecycle.Each release may include bug fixes, security patches,and/or new feature activation enablements. Configuration of the Body Worn Camera (BWC)device is made possible through the use of the VideoManager EL On-Premise,or VideoManager EL Cloud,solution. Access to software updates will remain available until the expiration of the initial term of the Essential Service Package.Upon expiration of the initial Essential Service term,availability of software updates will terminate, unless the Customer renews Essential Service. 1.2.3.Software Enhancements Software Enhancements are included with all BWC devices that have a valid Essential Service Package.Software Enhancements may include,or introduce,new device features,functionality,or capabilities,that were not available at time of device purchase.Availability of software enhancements depends on the device hardware and software capability to work with the new enhancements.Certain enhancements,not included with Essential Service Packages,may only be available as an additional purchase. Motorola Solutions,at its discretion,reserves the right to add new software enhancements,or remove existing software enhancements,from any of its Essential Service Package.Please contact your Motorola Solutions Sales associate,or visit the Motorola Solutions’Web portal,for additional information regarding device features and capabilities. Software Enhancements for the device will be continuously available until the expiration of the initial term of the Essential Service Package.Upon expiration of the initial term of Essential Service,availability of Software Enhancements will terminate,unless the Customer renews Essential Service. 1.2.4.Device Hardware Repair Essential Service provides the Customer with repair services at a Motorola Solutions owned and operated, supervised,or certified Repair Center that employs the latest test equipment and original or certified replacement components used in the manufacturing of the BWC device.Device Hardware Repair provides the Customer with repair services for internal and external device components that are damaged as a result of manufacturing defects and defects due to normal wear and tear.With this Service,the device is repaired to ensure full compliance with its specifications,as published by Motorola Solutions at the time of delivery of the original device via: ●Repairs,adjustments and restorations,if appropriate,of any device that malfunctions while being used within the operational and environmental parameters specified by Motorola Solutions. ●Device updates,if applicable,as may be released,from time to time,by Motorola Solutions in accordance with an Engineering Change Notice. Page 2      QUOTE-2687929 (25) M500 + (64) V700 VaaS     Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists betweenMotorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.  Page 35   Page 265 of 641 At the discretion of Motorola Solutions,if the device is considered “un-repairable”,for technical or economic reasons,Motorola will replace the device with a new or refurbished device. 1.2.5.Essential Software Service If for any reason the Customer declines or chooses to exclude the hardware repair option that is included with the three (3)year Essential Service Package,the Customer will automatically default to,and be entitled to,three (3) years of Essential Software Service and one (1)year of hardware repair against manufacturing defects,as covered by the standard product warranty. Essential Software Service provides three (3)years of coverage and includes: ●Remote Technical Support ●Software Maintenance ●Software Enhancements 1.2.6.Scope of Products or Services included Essential Service,and optional Service upgrades,are currently available for all V700 Body Worn Camera devices. Check with your Motorola Solutions’Sales representative if you have a question about the eligibility of your device. 1.3.MOTOROLA SOLUTIONS RESPONSIBILITIES Software Release Availability.Motorola Solutions will provide access to the latest BWC device software and firmware releases via the VideoManager EL On-Premise,or VideoManager EL Cloud,solution.For customers using the VideoManager EL Cloud,software and firmware upgrades will occur automatically when the Body Worn Camera device connects to the agency’s VideoManager EL Cloud instance.If using the VideoManger EL On-Premise solution,the on-prem server will periodically connect to the VideoManager EL Cloud database to check for new software and firmware versions,download the latest version,and apply the new software and/or firmware automatically to the BWC device when it connects to the server. Software Release Notes.Motorola Solutions may,from time to time,provide release notes for the BWC Device software release.Information regarding training material will be posted on the Learning Experience Portal (LXP) at https://learning.motorolasolutions.com Hardware Repair.Motorola Solutions will provide repair or replacement of a device,at its option,with a five (5) business day in-house turnaround time,provided the device is delivered to the repair center by 9:00 a.m.(local repair center time),and replacement parts,components,and/or devices are available.Business days do not include holidays or weekends.Repair may include the replacement of parts,or boards with new parts or complete boards or,at Motorola Solutions’option,with functionally equivalent,reconditioned parts,boards,or with a new or refurbished replacement device.All replaced parts,boards or devices will become the property of Motorola Solutions.Turnaround time represents the time a product spends in the repair process;it does not include time in transit,including customs clearance. LTE/4G Service.Motorola Solutions supports the operation of the V700 BWC device on multiple approved LTE/4G Carrier Networks.Based on the Customer’s selection of a Carrier during the initial ordering process, Page 3      QUOTE-2687929 (25) M500 + (64) V700 VaaS     Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists betweenMotorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.  Page 36   Page 266 of 641 Motorola Solutions will install,in the device,the Customer ’s selected Carrier SIM,before the device is shipped to the Customer.The Customer is responsible for contacting the Carrier and activating the LTE/4G data service. Shipping.For devices repaired under Essential Service,Motorola Solutions will provide one-way shipping,from an Authorized Motorola Repair Center to the Customer.The Customer is responsible for the shipping method and any shipping costs incurred when returning the faulty device to an Authorized Motorola Solutions repair center. Based on the country of purchase,Motorola Solutions may also cover,or include,two-way shipping for the damaged or defective device.Eligibility for two-way shipping will be confirmed during the repair submission process. 1.4.CUSTOMER RESPONSIBILITIES Serial Numbers.If device orders are submitted via Motorola Solutions’Partner Hub,OCC,or CPQ ordering systems,the hardware serial number(s)for three (3)year Essential Service and Essential Software,as well as five (5)year Essential Service,and three (3)and five (5)year Essential Service with Accidental Damage and Advanced Replacement,will be automatically captured and included in the Service Agreement. If five (5)year Essential Service or three (3)and five (5)year Essential Service with Accidental Damage and Advanced Replacement is purchased within 90 days of device shipment,the Customer must provide a complete list,preferably in electronic format,or by completing a Service Order Form (SOF),of all hardware serial numbers to be covered under the Agreement. Initiating Repair.When initiating a repair,the Customer must contact Motorola Solutions to obtain a Return Material Authorization (RMA)number for each faulty BWC device.The Customer can submit a repair,and request an RMA,via the Partner Hub Portal,or by contacting the Motorola Solutions’Service Desk.If two-way shipping is included,the customer can generate a shipping label via Partner Hub,or by contacting the Motorola Solutions Service Desk.The Return Material Authorization (RMA)must be included with the device when shipped to the Authorized Motorola Repair Center. ●Only the BWC device should be returned for repair.The battery must be removed before shipping the device to a Motorola Solutions Repair Center. ●Device accessories should not be included when returning a device to a Motorola Solutions Repair Center for repair.Accessories include batteries,chargers or charging stations,cables,mounts,and clips. ●The SIM card must remain in the device,and intact,when the device is shipped to a Motorola Solutions Repair Center.If the SIM card is removed,or if any evidence of SIM card tampering is found,including disassembling of the device,the warranty will be null and void. Motorola Solutions is not responsible for any accessories,or device batteries,that are shipped with the device for repair. Device software releases.The Customer will be responsible for updating each eligible BWC device with the latest available software and/or firmware,and of advising users of any operational changes that may have been introduced as a result of the new software or firmware. LTE/4G Service.The Customer is responsible for selecting a Motorola Solutions approved LTE/4G Carrier/Provider during the initial ordering process,and for contacting the Carrier and activating LTE service for the device.The Customer is solely responsible for all financial obligations with the selected LTE Carrier. Page 4      QUOTE-2687929 (25) M500 + (64) V700 VaaS     Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists betweenMotorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.  Page 37   Page 267 of 641 WiFi Connectivity.The Customer is responsible for providing all WiFi connectivity to the device. Removing Customer Data.The Customer is responsible for removing,from the device,any data,video,or other information that the Customer wishes to retain or destroy,prior to sending the device to a Motorola Solutions Repair Center for repair. Motorola Solutions may provide a Video Evidence Recovery Service for the BWC device,as an additional charge. Video Evidence Recovery is a best effort service that is dependent on the condition of the device.This service,if applicable,will have a separated Agreement,with Terms and Conditions,outside the scope of this Statement of Work (SOW).Please contact your Motorola Solutions Representative for more information regarding the Video Evidence Recovery Service. 1.5.ESSENTIAL SERVICE LIMITATIONS AND RESTRICTIONS Customer will incur additional charges at the prevailing rates for any of the following activities,which are not covered under this Agreement: ●Replacement of consumable parts or accessories,as defined by product,including but not limited to batteries, cables,mounts,or clips. ●Repair of problems caused by natural or manmade disasters,including but not limited to fire,theft and floods that would cause internal or external component damage or destruction. ●Repair of problems caused by third parties’Software,accessories or peripherals not approved in writing by Motorola Solutions for use with the device. ●Repair of problems caused by using the device outside of the product’s operational and environmental specifications,including improper handling,carelessness or reckless use,or repaired by a third party. ●Repair of problems caused by unauthorized alterations or attempted repair. ●Non-remedial work,including but not limited to administration and operator procedures,reprogramming,and operator or user training. ●Problem determination and/or work performed to repair or resolve issues with non-covered products;for example,any hardware or software products not specifically listed on the service order form. ●Any file or video backup or restoration. ●Completion and test of incomplete application programming or system integration if not performed by Motorola Solutions and specifically listed as covered. ●Use of Software or Firmware releases,except as provided for under the responsibilities outlined in this document. ●Accidental damage,chemical or liquid damage,or other damage caused outside of normal device operating specifications,unless the Customer has purchased the optional Essential Service with Accidental Damage and Advanced Replacement package. ●Cosmetic imperfections that do not affect the functionality of the device. Where a Body Worn Camera device is submitted for repair that is outside the scope of Service,such repair may be quoted by Motorola Solutions for additional cost in accordance with Motorola Solutions’standard Time and Materials (T&M)rates and terms and conditions.Motorola Solutions will notify the Customer of any incremental charges related to the aforementioned exclusions prior to completing the repair and said repair will be subject to acceptance of the quotation by the Customer. Software support for unauthorized modifications,or other misuse of the device software,is not covered under this Agreement. Page 5      QUOTE-2687929 (25) M500 + (64) V700 VaaS     Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists betweenMotorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.  Page 38   Page 268 of 641 Access to the software and firmware releases for updating the device under this SOW is available only for the device named in the Agreement.Software updates to any additional devices are expressly excluded and prohibited.Notwithstanding the foregoing,Motorola Solutions may,at its sole discretion,include coverage for other devices. Any implementation tools not required to support the device software and firmware updates are excluded from coverage. 1.6.MOTOROLA SOLUTIONS IS NOT OBLIGATED TO PROVIDE SUPPORT FOR ANY DEVICE: ●That has been repaired,tampered with,altered or modified (including the unauthorized installation of any software)—except by Motorola Solutions authorized service personnel. ●That has been subjected to unusual physical or electrical stress,abuse,or forces or exposure beyond normal use within the specified operational and environmental parameters set forth in the applicable product specification. ●If Customer fails to comply with the obligations contained in the product purchase agreement and/or the applicable software license agreement and/or Motorola Solutions terms and conditions of service. 1.7.ESSENTIAL SERVICE WITH ACCIDENTAL DAMAGE REPAIR AND ADVANCED REPLACEMENT 1.7.1.Description of Services and Obligations Accidental Damage coverage is an optional,prepaid service that adds coverage for accidentally damaged BWC devices.Accidental Damage coverage must be purchased together with,or within 90 days of,a qualifying Motorola Solutions device purchase.This three (3)or five (5)year service offer reduces unexpected expenses related to the repair of the device.Accidental Damage and Advanced Replacement coverage includes all services provided under Essential Service,plus additional coverage for Accidental Damage and Advanced Replacement of the damaged device. Examples of repairs covered under Accidental Damage include: ●Electrical repair for failures caused by accidental water or chemical damage ●Electrical repair for accidental internal damage ●Replacement of accidentally cracked or broken housings. ●Replacement of accidentally cracked or broken camera lens or displays. ●Replacement of accidentally cracked or broken or missing buttons,knobs,or keypads Repair or Replacement.Motorola Solutions will provide repair or replacement of a BWC device,at its option, with a five (5)business day in-house turnaround time,excluding weekends and holidays,provided the device is delivered to the repair center by 9:00 a.m.(local repair center time),and replacement parts,components,and/or devices are available.Repair may include the replacement of parts,or boards with new parts or complete boards or,at Motorola Solutions option,with functionally equivalent,reconditioned parts,boards,or with a new replacement or refurbished device.All replaced parts,boards or devices will become the property of Motorola Solutions.Turnaround time represents the time a product spends in the repair process;it does not include time in transit,including customs clearance. Serial Numbers.If the Accidental Damage Service is purchased with the device,in the same order,using Motorola Solutions’Partner Hub Portal,OCc,or CPQ when ordering,the hardware serial number(s)are Page 6      QUOTE-2687929 (25) M500 + (64) V700 VaaS     Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists betweenMotorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.  Page 39   Page 269 of 641 automatically captured and included in the Service Agreement.If Accidental Damage Service is purchased within 90 days of device shipment,the Customer must provide a complete list,preferably in electronic format,or by completing a Service Order Form (SOF),of all hardware serial numbers to be covered under the Agreement. Initiating Repair.When initiating a repair,the Customer must contact Motorola Solutions to obtain a Return Material Authorization (RMA)number for each faulty BWC device.The Customer can submit a repair,and request an RMA,via the Partner Hub Portal,or by contacting the Motorola Solutions’Service Desk.If two-way shipping is included,the customer can generate a shipping label via Partner Hub,or by contacting the Motorola Solutions Service Desk.The Return Material Authorization (RMA)must be included with the device when shipped to the Authorized Motorola Repair Center. ●Only the BWC device should be returned for repair.The battery must be removed before shipping the device to a Motorola Solutions Repair Center. ●Device accessories should not be included when returning a device to a Motorola Solutions Repair Center for repair.Accessories include batteries,chargers or charging stations,cables,mounts,and clips. ●The SIM card must remain in the device,and intact,when the device is shipped to a Motorola Solutions Repair Center.If the SIM card is removed,or if any evidence of SIM card tampering is found,including disassembling of the device,the warranty will be null and void. Motorola Solutions is not responsible for any accessories,or device batteries,that are shipped with the device for repair. Advanced Replacement.Under Accidental Damage and Advanced Replacement Service,Motorola Solutions will provide Advanced Replacement for the damaged device.Motorola Solutions will ship a new or refurbished replacement device to the Customer within two (2)business days of receiving the Customer repair request, subject to availability of replacement devices.Business days do not include weekends or holidays. The Customer must return the defective or damaged device to a Motorola Solutions Repair Center within 60 days after receiving the replacement device.Failure to return the damaged device to Motorola Solutions will result in an additional Customer charge for the replacement device. When returning a device for Advanced Replacement,device accessories should not be included.Accessories include batteries,chargers or charging stations,cables,mounts,and clips. Motorola Solutions is not responsible for any accessories that are shipped with the device. 1.8.ACCIDENTAL DAMAGE AND ADVANCED REPLACEMENT LIMITATIONS AND RESTRICTIONS Customer will incur additional charges at the prevailing rates for any of the following activities,which are not covered under this Agreement: ●Replacement of consumable parts or accessories,as defined by product,including but not limited to batteries, chargers,charging stations,mounts,and clips. ●Repair of problems caused by natural or manmade disasters,including but not limited to fire,theft and floods that would cause internal or external component damage or destruction. ●Repair of problems caused by third parties’Software,accessories or peripherals not approved in writing by Motorola Solutions for use with the device. ●Repair of problems caused by using the device outside of the product’s operational and environmental specifications,including improper handling,carelessness or reckless use,or repair by a third party. Page 7      QUOTE-2687929 (25) M500 + (64) V700 VaaS     Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists betweenMotorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.  Page 40   Page 270 of 641 ●Repair of problems caused by unauthorized alterations or attempted repair. ●Non-remedial work,including but not limited to administration and operator procedures,reprogramming,and operator or user training. ●Problem determination and/or work performed to repair or resolve issues with non-covered products;for example,any hardware or software products not specifically listed on the service order form. ●Any file or video backup or restoration. ●Completion and test of incomplete application programming or system integration if not performed by Motorola Solutions and specifically listed as covered. ●Use of Software or Firmware releases except as provided for under the responsibilities outlined in this document. There is a maximum limit of one (1)Body Worn Camera device repair,per contract year,for Essential Service with Accidental Damage and Advanced Replacement. Where ongoing “Accidental Damage”repair is deemed by Motorola Solutions to be excessive,systemic,or the result of device mishandling,the Customer may be subject to an additional charge.Should the accidental damage continue unabated,the Customer will incur repair charges at Motorola Solutions’discretion and prevailing charges for devices deemed by Motorola Solutions to have been damaged through improper handling,carelessness or reckless use. Page 8      QUOTE-2687929 (25) M500 + (64) V700 VaaS     Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists betweenMotorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.  Page 41   Page 271 of 641 Page 272 of 641 042021-MOT Rev. 10/2020 1 Solicitation Number: RFP #042021 CONTRACT This Contract is between Sourcewell, 202 12th Street Northeast, P.O. Box 219, Staples, MN 56479 (Sourcewell) and Motorola Solutions, Inc., 500 W. Monroe, Chicago, IL 60661 (Vendor). Sourcewell is a State of Minnesota local government agency and service cooperative created under the laws of the State of Minnesota (Minnesota Statutes Section 123A.21) that offers cooperative procurement solutions to government entities. Participation is open to federal, state/province, and municipal governmental entities, higher education, K-12 education, nonprofit, tribal government, and other public entities located in the United States and Canada. Sourcewell issued a public solicitation for Public Safety Communications Technology and Hardware Solutions from which Vendor was awarded a contract. Vendor desires to contract with Sourcewell to provide equipment, products, or services to Sourcewell and the entities that access Sourcewell’s cooperative purchasing contracts (Participating Entities). 1. TERM OF CONTRACT A. EFFECTIVE DATE. This Contract is effective upon the date of the final signature below. B. EXPIRATION DATE AND EXTENSION. This Contract expires June 23, 2025, unless it is cancelled sooner pursuant to Article 22. This Contract may be extended up to one additional one-year period upon request of Sourcewell and with written agreement by Vendor. C. SURVIVAL OF TERMS. Articles 11 through 14 survive the expiration or cancellation of this Contract. 2. EQUIPMENT, PRODUCTS, OR SERVICES A. EQUIPMENT, PRODUCTS, OR SERVICES. Vendor will provide the Equipment, Products, or Services as stated in its Proposal submitted under the Solicitation Number listed above. Vendor’s Equipment, Products, or Services Proposal (Proposal) is attached and incorporated into this Contract.           Page 273 of 641 042021-MOT Rev. 10/2020 2 All Equipment and Products provided under this Contract must be new/current model. Vendor may offer close-out or refurbished Equipment or Products if they are clearly indicated in Vendor’s product and pricing list. Unless agreed to by the Participating Entities in advance, Equipment or Products must be delivered as operational to the Participating Entity’s site. This Contract offers an indefinite quantity of sales, and while substantial volume is anticipated, sales and sales volume are not guaranteed. B. WARRANTY. Vendor warranties for Equipment, Products, and Services furnished are set forth in Vendor’s then-current Communication, Systems & Services Agreement, which will be made available to Participating Entities at the time of purchase. Vendor’s dealers and distributors must agree to assist the Participating Entity in reaching a resolution in any dispute over warranty terms with the manufacturer. Any manufacturer’s warranty that is effective past the expiration of the Vendor’s warranty will be passed on to the Participating Entity. C. DEALERS, DISTRIBUTORS, AND/OR RESELLERS. Upon Contract execution, Vendor will make available to Sourcewell a means to validate or authenticate Vendor’s authorized dealers, distributors, and/or resellers relative to the Equipment, Products, and Services related to this Contract. This list may be updated from time-to-time and is incorporated into this Contract by reference. It is the Vendor’s responsibility to ensure Sourcewell receives the most current version of this list. 3. PRICING All Equipment, Products, or Services under this Contract will be priced as stated in Vendor’s Proposal. When providing pricing quotes to Participating Entities, all pricing quoted must reflect a Participating Entity’s total cost of acquisition. This means that the quoted cost is for delivered Equipment, Products, and Services that are operational for their intended purpose, and includes all costs to the Participating Entity’s requested delivery location. Regardless of the payment method chosen by the Participating Entity, the total cost associated with any purchase option of the Equipment, Products, or Services must always be disclosed in the pricing quote to the applicable Participating Entity at the time of purchase. A. SHIPPING AND SHIPPING COSTS. All delivered Equipment and Products must be properly packaged. Damaged Equipment and Products may be rejected. If the damage is not readily apparent at the time of delivery, Vendor must permit the Equipment and Products to be returned within a reasonable time at no cost to Sourcewell or its Participating Entities. Participating Entities reserve the right to inspect the Equipment and Products at a reasonable time after delivery where circumstances or conditions prevent effective inspection of the Equipment and Products at the time of delivery.           Page 274 of 641 042021-MOT Rev. 10/2020 3 Vendor must arrange for and pay for the return shipment on Equipment and Products that arrive in a defective or inoperable condition. Sourcewell may declare the Vendor in breach of this Contract if the Vendor intentionally delivers substandard or inferior Equipment or Products. In the event of the delivery of nonconforming Equipment and Products, the Participating Entity will notify the Vendor as soon as possible and the Vendor will replace nonconforming Equipment and Products with conforming Equipment and Products that are acceptable to the Participating Entity. Freight, title and risk of loss terms will be as set forth in Vendor’s then-current Communication, Systems & Services Agreement, which will be made available to Participating Entities at the time of purchase. B. SALES TAX. Each Participating Entity is responsible for supplying the Vendor with valid tax- exemption certification(s). When ordering, a Participating Entity must indicate if it is a tax- exempt entity. C. HOT LIST PRICING. At any time during this Contract, Vendor may offer a specific selection of Equipment, Products, or Services at discounts greater than those listed in the Contract. When Vendor determines it will offer Hot List Pricing, it must be submitted electronically to Sourcewell in a line-item format. Equipment, Products, or Services may be added or removed from the Hot List at any time through a Sourcewell Price and Product Change Form as defined in Article 4 below. Hot List program and pricing may also be used to discount and liquidate close-out and discontinued Equipment and Products as long as those close-out and discontinued items are clearly identified as such. Current ordering process and administrative fees apply. Hot List Pricing must be published and made available to all Participating Entities. 4. PRODUCT AND PRICING CHANGE REQUESTS Vendor may request Equipment, Product, or Service changes, additions, or deletions at any time. All requests must be made in writing by submitting a signed Sourcewell Price and Product Change Request Form to the assigned Sourcewell Contract Administrator. This form is available from the assigned Sourcewell Contract Administrator. At a minimum, the request must: x Identify the applicable Sourcewell contract number; x Clearly specify the requested change; x Provide sufficient detail to justify the requested change; x Individually list all Equipment, Products, or Services affected by the requested change, along with the requested change (e.g., addition, deletion, price change); and           Page 275 of 641 042021-MOT Rev. 10/2020 4 x Include a complete restatement of pricing documentation in Microsoft Excel with the effective date of the modified pricing, or product addition or deletion. The new pricing restatement must include all Equipment, Products, and Services offered, even for those items where pricing remains unchanged. A fully executed Sourcewell Price and Product Request Form will become an amendment to this Contract and be incorporated by reference. 5. PARTICIPATION, CONTRACT ACCESS, AND PARTICIPATING ENTITY REQUIREMENTS A. PARTICIPATION. Sourcewell’s cooperative contracts are available and open to public and nonprofit entities across the United States and Canada; such as federal, state/province, municipal, K-12 and higher education, tribal government, and other public entities. The benefits of this Contract should be available to all Participating Entities that can legally access the Equipment, Products, or Services under this Contract in the United States. A Participating Entity’s authority to access this Contract is determined through its cooperative purchasing, interlocal, or joint powers laws. Any entity accessing benefits of this Contract will be considered a Service Member of Sourcewell during such time of access. Vendor understands that a Participating Entity’s use of this Contract is at the Participating Entity’s sole convenience and Participating Entities reserve the right to obtain like Equipment, Products, or Services from any other source. Vendor is responsible for familiarizing its sales and service forces with Sourcewell contract use eligibility requirements and documentation and will encourage potential participating entities to join Sourcewell. Sourcewell reserves the right to add and remove Participating Entities to its roster during the term of this Contract. B. PUBLIC FACILITIES. Vendor’s employees may be required to perform work at government- owned facilities, including schools. Vendor’s employees and agents must conduct themselves in a professional manner while on the premises, and in accordance with Participating Entity policies and procedures, and all applicable laws. 6. PARTICIPATING ENTITY USE AND PURCHASING A. ORDERS AND PAYMENT. To access the contracted Equipment, Products, or Services under this Contract, a Participating Entity must clearly indicate to Vendor that it intends to access this Contract; however, order flow and procedure will be developed jointly between Sourcewell and Vendor. Typically, a Participating Entity will issue an order directly to Vendor. If a Participating Entity issues a purchase order, it may use its own forms, but the purchase order should clearly note the applicable Sourcewell contract number. All Participating Entity orders under this Contract must be issued prior to expiration of this Contract; however, Vendor performance,           Page 276 of 641 042021-MOT Rev. 10/2020 5 Participating Entity payment, and any applicable warranty periods or other Vendor or Participating Entity obligations may extend beyond the term of this Contract. Vendor’s acceptable forms of payment are included in Attachment A. Participating Entities will be solely responsible for payment and Sourcewell will have no liability for any unpaid invoice of any Participating Entity. B. ADDITIONAL TERMS AND CONDITIONS/PARTICIPATING ADDENDUM. Additional terms and conditions to a purchase order, or other required transaction documentation, may be negotiated between a Participating Entity and Vendor, such as job or industry-specific requirements, legal requirements (e.g., affirmative action or immigration status requirements), or specific local policy requirements. Some Participating Entitles may require the use of a Participating Addendum; the terms of which will be worked out directly between the Participating Entity and the Vendor. Vendor will require the use of Vendor’s then-current Communication, Systems & Services Agreement (“CCSA”) and Exhibits, Subscription Services Addendum (“SSA”), Maintenance and Support Addendum (“MSA”), and Telecommunication Carrier Addendums (“TCA”). Any negotiated additional terms and conditions must never be less favorable to the Participating Entity than what is contained in this Contract. C. SPECIALIZED SERVICE REQUIREMENTS. In the event that the Participating Entity requires service or specialized performance requirements (such as e-commerce specifications, specialized delivery requirements, or other specifications and requirements) not addressed in this Contract, the Participating Entity and the Vendor may enter into a separate, standalone agreement, apart from this Contract. Sourcewell, including its agents and employees, will not be made a party to a claim for breach of such agreement. D. TERMINATION OF ORDERS. Participating Entities may terminate an order, in whole or in part, immediately upon notice to Vendor in the event of any of the following events: 1. The Participating Entity fails to receive funding or appropriation from its governing body at levels sufficient to pay for the goods to be purchased; 2. Federal or state laws or regulations prohibit the purchase or change the Participating Entity’s requirements; or 3. Vendor commits any material breach of this Contract or the additional terms agreed to between the Vendor and a Participating Entity, after receipt of notice from Sourcewell or the Participating Entity, and fails to correct such breach within thirty days. In the event of termination under this subsection 6. D., the Participating Entity will remain liable for contract amounts due and attributable to Equipment, Products, and Services delivered or performed on or before the date of the termination. E. GOVERNING LAW AND VENUE. The governing law and venue for any action related to a Participating Entity’s order will be determined by the Participating Entity making the purchase.           Page 277 of 641 042021-MOT Rev. 10/2020 6 7. CUSTOMER SERVICE A. PRIMARY ACCOUNT REPRESENTATIVE. Vendor will assign an Account Representative to Sourcewell for this Contract and must provide prompt notice to Sourcewell if that person is changed. The Account Representative will be responsible for: x Maintenance and management of this Contract; x Timely response to all Sourcewell and Participating Entity inquiries; and x Business reviews to Sourcewell and Participating Entities, if applicable. B. BUSINESS REVIEWS. Vendor must perform a minimum of one business review with Sourcewell per contract year. The business review will cover sales to Participating Entities, pricing and contract terms, administrative fees, supply issues, customer issues, and any other necessary information. 8. REPORT ON CONTRACT SALES ACTIVITY AND ADMINISTRATIVE FEE PAYMENT A. CONTRACT SALES ACTIVITY REPORT. Each calendar quarter, Vendor must provide a contract sales activity report (Report) to the Sourcewell Contract Administrator assigned to this Contract. A Report must be provided regardless of the number or amount of sales during that quarter (i.e., if there are no sales, Vendor must submit a report indicating no sales were made). The Report must contain the following fields: x Customer Name (e.g., City of Staples Highway Department); x Customer Physical Street Address; x Customer City; x Customer State/Province; x Customer Zip Code; x Customer Contact Name; x Customer Contact Email Address; x Customer Contact Telephone Number; x Sourcewell Assigned Entity/Participating Entity Number; x Item Purchased Description; x Item Purchased Price; x Sourcewell Administrative Fee Applied; and x Date Purchase was invoiced/sale was recognized as revenue by Vendor. B. ADMINISTRATIVE FEE. In consideration for the support and services provided by Sourcewell, the Vendor will pay an administrative fee to Sourcewell on all Equipment, Products, and Services provided to Participating Entities. The Administrative Fee must be included in, and not           Page 278 of 641 042021-MOT Rev. 10/2020 7 added to, the pricing. Vendor may not charge Participating Entities more than the contracted price to offset the Administrative Fee. The Vendor will submit payment to Sourcewell for the percentage of administrative fee stated in the Proposal multiplied by the total sales of all Equipment, Products, and Services purchased by Participating Entities under this Contract during each calendar quarter. Payments should note the Vendor’s name and Sourcewell-assigned contract number in the memo; and must be mailed to the address above “Attn: Accounts Receivable” or remitted electronically to Sourcewell’s banking institution per Sourcewell’s Finance department instructions. Payments must be received no later than 45 calendar days after the end of each calendar quarter. Vendor agrees to cooperate with Sourcewell in auditing transactions under this Contract to ensure that the administrative fee is paid on all items purchased under this Contract. In the event the Vendor is delinquent in any undisputed administrative fees, Sourcewell reserves the right to cancel this Contract and reject any proposal submitted by the Vendor in any subsequent solicitation. In the event this Contract is cancelled by either party prior to the Contract’s expiration date, the administrative fee payment will be due no more than 30 days from the cancellation date. 9. AUTHORIZED REPRESENTATIVE Sourcewell's Authorized Representative is its Chief Procurement Officer. Vendor’s Authorized Representative is the person named in the Vendor’s Proposal. If Vendor’s Authorized Representative changes at any time during this Contract, Vendor must promptly notify Sourcewell in writing. 10. AUDIT, ASSIGNMENT, AMENDMENTS, WAIVER, AND CONTRACT COMPLETE A. AUDIT. Pursuant to Minnesota Statutes Section 16C.05, subdivision 5, the books, records, documents, and accounting procedures and practices relevant this Agreement are subject to examination by Sourcewell or the Minnesota State Auditor for a minimum of six years from the end of this Contract. This clause extends to Participating Entities as it relates to business conducted by that Participating Entity under this Contract. B. ASSIGNMENT. Neither the Vendor nor Sourcewell may assign or transfer any rights or obligations under this Contract without the prior consent of the parties and a fully executed assignment agreement. Such consent will not be unreasonably withheld. C. AMENDMENTS. Any amendment to this Contract must be in writing and will not be effective until it has been fully executed by the parties.           Page 279 of 641 042021-MOT Rev. 10/2020 8 D. WAIVER. If either party fails to enforce any provision of this Contract, that failure does not waive the provision or the right to enforce it. E. CONTRACT COMPLETE. This Contract contains all negotiations and agreements between Sourcewell and Vendor. No other understanding regarding this Contract, whether written or oral, may be used to bind either party. For any conflict between the attached Proposal and the terms set out in Articles 1-22, the terms of Articles 1-22 will govern. F. RELATIONSHIP OF THE PARTIES. The relationship of the parties is one of independent contractors, each free to exercise judgment and discretion with regard to the conduct of their respective businesses. This Contract does not create a partnership, joint venture, or any other relationship such as master-servant, or principal-agent. 11. LIABILITY Vendor must indemnify, save, and hold Sourcewell, including their agents and employees, harmless from any claims or causes of action, including attorneys’ fees, arising out of the performance of this Contract by the Vendor or its agents or employees. Sourcewell will provide prompt written notice to Vendor of any claim or suit, and will cooperate with Vendor in its defense or settlement of the claim or suit. Vendor’s maximum liability for damages caused by failure to perform its obligations under this Contract is limited to proven direct damages for all claims arising out of this Contract not to exceed the total net payments of Administrative Fees paid under any twenty-four (24) month period during the Term. Vendor’s indemnification obligations under the Contract are excluded from this provision. VENDOR WILL NOT BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, OR INDIRECT DAMAGES FOR ANY CAUSE OF ACTION, WHETHER IN CONTRACT OR TORT. CONSEQUENTIAL, INCIDENTAL, AND INDIRECT DAMAGES INCLUDE, BUT ARE NOT LIMITED TO, LOST PROFITS, LOST REVENUES, AND LOSS OF BUSINESS OPPORTUNITY, WHETHER OR NOT THE OTHER PARTY WAS AWARE OR SHOULD HAVE BEEN AWARE OF THE POSSIBILITY OF THESE DAMAGES. Vendor’s obligations to indemnify or hold harmless Participating Entities will be as set forth in Vendor’s Communication, Systems & Services Agreement. 12. GOVERNMENT DATA PRACTICES Vendor and Sourcewell must comply with the Minnesota Government Data Practices Act, Minnesota Statutes Chapter 13, as it applies to all data provided by or provided to Sourcewell under this Contract and as it applies to all data created, collected, received, stored, used, maintained, or disseminated by the Vendor under this Contract. If the Vendor receives a request to release the data referred to in this article, the Vendor must immediately notify Sourcewell and Sourcewell will assist with how the Vendor should respond to the request.           Page 280 of 641 042021-MOT Rev. 10/2020 9 13. INTELLECTUAL PROPERTY, PUBLICITY, MARKETING, AND ENDORSEMENT A. INTELLECTUAL PROPERTY 1. Grant of License. During the term of this Contract: a. Sourcewell grants to Vendor a royalty-free, worldwide, non-exclusive right and license to use theTrademark(s) provided to Vendor by Sourcewell in advertising and promotional materials for the purpose of marketing Sourcewell’s relationship with Vendor. b. Vendor grants to Sourcewell a royalty-free, worldwide, non-exclusive right and license to use Vendor’s Trademarks in advertising and promotional materials for the purpose of marketing Vendor’s relationship with Sourcewell. 2. Limited Right of Sublicense. The right and license granted herein includes a limited right of each party to grant sublicenses to its and their respective distributors, marketing representatives, and agents (collectively “Permitted Sublicensees”) in advertising and promotional materials for the purpose of marketing the Parties’ relationship to Participating Entities. Any sublicense granted will be subject to the terms and conditions of this Article. Each party will be responsible for any breach of this Article by any of their respective sublicensees. 3. Use; Quality Control. a. Sourcewell must not alter Vendor’s Trademarks from the form provided by Vendor and must comply with Vendor’s removal requests as to specific uses of its trademarks or logos. b. Vendor must not alter Sourcewell’s Trademarks from the form provided by Sourcewell and must comply with Sourcewell’s removal requests as to specific uses of its trademarks or logos. c. Each party agrees to use, and to cause its Permitted Sublicensees to use, the other party’s Trademarks only in good faith and in a dignified manner consistent with such party’s use of the Trademarks. Upon written notice to the breaching party, the breaching party has 30 days of the date of the written notice to cure the breach or the license will be terminated. 4. As applicable, Vendor agrees to indemnify and hold harmless Sourcewell against any and all suits, claims, judgments, and costs instituted or recovered against Sourcewell by any person on account of the use of any Equipment or Products by Sourcewell or its Participating Entities supplied by Vendor in violation of applicable United States patent or copyright laws. Vendor’s obligations to indemnify or hold harmless Participating Entities for intellectual property infringement will be as set forth in Vendor’s then-current Communication, Systems & Services Agreement. 5. Termination. Upon the termination of this Contract for any reason, each party, including Permitted Sublicensees, will have 30 days to remove all Trademarks from signage, websites, and the like bearing the other party’s name or logo (excepting Sourcewell’s pre-printed catalog of vendors which may be used until the next printing). Vendor must return all           Page 281 of 641 042021-MOT Rev. 10/2020 10 marketing and promotional materials, including signage, provided by Sourcewell, or dispose of it according to Sourcewell’s written directions. B. PUBLICITY. Any publicity regarding the subject matter of this Contract must not be released without prior written approval from the Authorized Representatives. Publicity includes notices, informational pamphlets, press releases, research, reports, signs, and similar public notices prepared by or for the Vendor individually or jointly with others, or any subcontractors, with respect to the program, publications, or services provided resulting from this Contract. C. MARKETING. Any direct advertising, marketing, or offers with Participating Entities must be approved by Sourcewell. Materials should be sent to the Sourcewell Contract Administrator assigned to this Contract. D. ENDORSEMENT. The Vendor must not claim that Sourcewell endorses its Equipment, Products, or Services. 14. GOVERNING LAW, JURISDICTION, AND VENUE Minnesota law governs this Contract. Venue for all legal proceedings out of this Contract, or its breach, must be in the appropriate state court in Todd County or federal court in Fergus Falls, Minnesota. 15. FORCE MAJEURE Neither party to this Contract will be held responsible for delay or default caused by acts of God or other conditions that are beyond that party’s reasonable control. A party defaulting under this provision must provide the other party prompt written notice of the default. 16. SEVERABILITY If any provision of this Contract is found to be illegal, unenforceable, or void then both Sourcewell and Vendor will be relieved of all obligations arising under such provisions. If the remainder of this Contract is capable of performance, it will not be affected by such declaration or finding and must be fully performed. 17. PERFORMANCE, DEFAULT, AND REMEDIES A. PERFORMANCE. During the term of this Contract, the parties will monitor performance and address unresolved contract issues as follows: 1. Notification. The parties must promptly notify each other of any known dispute and work in good faith to resolve such dispute within a reasonable period of time. If necessary,           Page 282 of 641 042021-MOT Rev. 10/2020 11 Sourcewell and the Vendor will jointly develop a short briefing document that describes the issue(s), relevant impact, and positions of both parties. 2. Escalation. If parties are unable to resolve the issue in a timely manner, as specified above, either Sourcewell or Vendor may escalate the resolution of the issue to a higher level of management. The Vendor will have 30 calendar days to cure an outstanding issue. 3. Performance while Dispute is Pending. Notwithstanding the existence of a dispute, the Vendor must continue without delay to carry out all of its responsibilities under the Contract that are not affected by the dispute. If the Vendor fails to continue without delay to perform its responsibilities under the Contract, in the accomplishment of all undisputed work, any additional costs incurred by Sourcewell and/or its Participating Entities as a result of such failure to proceed will be borne by the Vendor. B. DEFAULT AND REMEDIES. Either of the following constitutes cause to declare this Contract, or any Participating Entity order under this Contract, in default (unless a force majeure causes the default): 1. Nonperformance of contractual requirements, or 2. A material breach of any term or condition of this Contract. Written notice of default and a 30 day opportunity to cure must be issued by the party claiming default. Time allowed for cure will not diminish or eliminate any liability for liquidated or other damages. If the default remains after the opportunity for cure, the non-defaulting party may: x Exercise any remedy provided by law or equity, or x Terminate the Contract or any portion thereof, including any orders issued against the Contract. 18. INSURANCE A. REQUIREMENTS. At its own expense, Vendor must maintain insurance policy(ies) in effect at all times during the performance of this Contract with insurance company(ies) licensed or authorized to do business in the State of Minnesota having an “AM BEST” rating of A- or better, with coverage and limits of insurance in accordance with the following: 1. Workers’ Compensation and Employer’s Liability. Workers’ Compensation: As required by any applicable law or regulation. Employer's Liability Insurance: must be provided in amounts listed below: Limits: $1,000,000 each accident for bodily injury by accident $1,000,000 policy limit for bodily injury by disease $1,000,000 each employee for bodily injury by disease           Page 283 of 641 042021-MOT Rev. 10/2020 12 2. Commercial General Liability Insurance. Vendor will maintain insurance covering its operations, with coverage on an occurrence basis. At a minimum, coverage must include liability arising from premises, operations, bodily injury and property damage, independent contractors, products-completed operations including construction defect, contractual liability, blanket contractual liability, and personal injury and advertising injury. All required limits, terms and conditions of coverage must be maintained during the term of this Contract. Limits: $3,000,000 each occurrence Bodily Injury and Property Damage $3,000,000 Personal and Advertising Injury $5,000,000 aggregate for Products-Completed operations $5,000,000 general aggregate 3. Commercial Automobile Liability Insurance. During the term of this Contract, Vendor will maintain insurance covering all owned, hired, and non-owned automobiles in limits of liability not less than indicated below. Limits: $2,000,000 each accident, combined single limit 4. Network Security and Privacy Liability Insurance. During the term of this Contract, Vendor will maintain coverage for network security and privacy liability. The coverage may be endorsed on another form of liability coverage or written on a standalone policy. The insurance must cover claims which may arise from failure of Vendor’s security resulting in, but not limited to, computer attacks, unauthorized access, disclosure of not public data – including but not limited to, confidential or private information, transmission of a computer virus, or denial of service. Limits: $2,000,000 per occurrence $2,000,000 annual aggregate Failure of Vendor to maintain the required insurance will constitute a material breach entitling Sourcewell to immediately terminate this Contract for default. B. CERTIFICATES OF INSURANCE. Prior to commencing under this Contract, Vendor must furnish to Sourcewell a certificate of insurance, as evidence of the insurance required under this Contract. Prior to expiration of the policy(ies), renewal certificates must be mailed to Sourcewell, 202 12th Street Northeast, P.O. Box 219, Staples, MN 56479 or sent to the Sourcewell Contract Administrator assigned to this Contract. The certificates must be signed by a person authorized by the insurer(s) to bind coverage on their behalf. Failure to request certificates of insurance by Sourcewell, or failure of Vendor to provide certificates of insurance, in no way limits or relieves Vendor of its duties and responsibilities in this Contract.           Page 284 of 641 042021-MOT Rev. 10/2020 13 C. ADDITIONAL INSURED ENDORSEMENT AND PRIMARY AND NON-CONTRIBUTORY INSURANCE CLAUSE. Vendor agrees to list Sourcewell and its Participating Entities, including their officers, agents, and employees, as an additional insured under the Vendor’s commercial general liability insurance policy with respect to liability arising out of activities, “operations,” or “work” performed by or on behalf of Vendor, and products and completed operations of Vendor. The policy provision(s) or endorsement(s) must further provide that coverage is primary and not excess over or contributory with any other valid, applicable, and collectible insurance or self-insurance in force for the additional insureds. D. WAIVER OF SUBROGATION. Vendor waives and must require (by endorsement or otherwise) its workers compensation, commercial general liability, and automobile liability insurers to waive subrogation rights against Sourcewell and other additional insureds for losses paid under the workers compensation, commercial general liability, and automobile liability insurance policies required by this Contract or other insurance applicable to the Vendor or its subcontractors. The waiver must apply to all deductibles and/or self-insured retentions. Where permitted by law, Vendor must require similar written express waivers of subrogation and insurance clauses from each of its subcontractors. E. UMBRELLA/EXCESS LIABILITY/SELF-INSURED RETENTION. The limits required by this Contract can be met by either providing a primary policy or in combination with umbrella/excess liability policy(ies), or self-insured retention. 19. COMPLIANCE A. LAWS AND REGULATIONS. All Equipment, Products, or Services provided under this Contract must comply fully with applicable federal laws and regulations, and with the laws in the states and provinces in which the Equipment, Products, or Services are sold. B. LICENSES. Vendor must maintain a valid and current status on all required federal, state/provincial, and local licenses, bonds, and permits required for the operation of the business that the Vendor conducts with Sourcewell and Participating Entities. 20. BANKRUPTCY, DEBARMENT, OR SUSPENSION CERTIFICATION Vendor certifies and warrants that it is not in bankruptcy or that it has previously disclosed in writing certain information to Sourcewell related to bankruptcy actions. If at any time during this Contract Vendor declares bankruptcy, Vendor must immediately notify Sourcewell in writing. Vendor certifies and warrants that neither it nor its principals are presently debarred, suspended, proposed for debarment, declared ineligible, or voluntarily excluded from programs operated by the State of Minnesota; the United States federal government or the Canadian           Page 285 of 641 042021-MOT Rev. 10/2020 14 government, as applicable; or any Participating Entity. Vendor certifies and warrants that neither it nor its principals have been convicted of a criminal offense related to the subject matter of this Contract. Vendor further warrants that it will provide immediate written notice to Sourcewell if this certification changes at any time. 21. PROVISIONS FOR NON-UNITED STATES FEDERAL ENTITY PROCUREMENTS UNDER UNITED STATES FEDERAL AWARDS OR OTHER AWARDS Participating Entities that use United States federal grant or FEMA funds to purchase goods or services from this Contract may be subject to additional requirements including the procurement standards of the Uniform Administrative Requirements, Cost Principles and Audit Requirements for Federal Awards, 2 C.F.R. § 200. Participating Entities may also require additional requirements based on specific funding specifications. Within this Article, all references to “federal” should be interpreted to mean the United States federal government. The following list only applies when a Participating Entity accesses Vendor’s Equipment, Products, or Services with United States federal funds. A. EQUAL EMPLOYMENT OPPORTUNITY. Except as otherwise provided under 41 C.F.R. § 60, all contracts that meet the definition of “federally assisted construction contract” in 41 C.F.R. § 60- 1.3 must include the equal opportunity clause provided under 41 C.F.R. §60-1.4(b), in accordance with Executive Order 11246, “Equal Employment Opportunity” (30 FR 12319, 12935, 3 C.F.R. §, 1964-1965 Comp., p. 339), as amended by Executive Order 11375, “Amending Executive Order 11246 Relating to Equal Employment Opportunity,” and implementing regulations at 41 C.F.R. § 60, “Office of Federal Contract Compliance Programs, Equal Employment Opportunity, Department of Labor.” The equal opportunity clause is incorporated herein by reference. B. DAVIS-BACON ACT, AS AMENDED (40 U.S.C. § 3141-3148). When required by federal program legislation, all prime construction contracts in excess of $2,000 awarded by non- federal entities must include a provision for compliance with the Davis-Bacon Act (40 U.S.C. § 3141-3144, and 3146-3148) as supplemented by Department of Labor regulations (29 C.F.R. § 5, “Labor Standards Provisions Applicable to Contracts Covering Federally Financed and Assisted Construction”). In accordance with the statute, contractors must be required to pay wages to laborers and mechanics at a rate not less than the prevailing wages specified in a wage determination made by the Secretary of Labor. In addition, contractors must be required to pay wages not less than once a week. The non-federal entity must place a copy of the current prevailing wage determination issued by the Department of Labor in each solicitation. The decision to award a contract or subcontract must be conditioned upon the acceptance of the wage determination. The non-federal entity must report all suspected or reported violations to the federal awarding agency. The contracts must also include a provision for compliance with the Copeland “Anti-Kickback” Act (40 U.S.C. § 3145), as supplemented by Department of Labor regulations (29 C.F.R. § 3, “Contractors and Subcontractors on Public Building or Public Work Financed in Whole or in Part by Loans or Grants from the United States”). The Act provides that           Page 286 of 641 042021-MOT Rev. 10/2020 15 each contractor or subrecipient must be prohibited from inducing, by any means, any person employed in the construction, completion, or repair of public work, to give up any part of the compensation to which he or she is otherwise entitled. The non-federal entity must report all suspected or reported violations to the federal awarding agency. Vendor must be in compliance with all applicable Davis-Bacon Act provisions. C. CONTRACT WORK HOURS AND SAFETY STANDARDS ACT (40 U.S.C. § 3701-3708). Where applicable, all contracts awarded by the non-federal entity in excess of $100,000 that involve the employment of mechanics or laborers must include a provision for compliance with 40 U.S.C. §§ 3702 and 3704, as supplemented by Department of Labor regulations (29 C.F.R. § 5). Under 40 U.S.C. § 3702 of the Act, each contractor must be required to compute the wages of every mechanic and laborer on the basis of a standard work week of 40 hours. Work in excess of the standard work week is permissible provided that the worker is compensated at a rate of not less than one and a half times the basic rate of pay for all hours worked in excess of 40 hours in the work week. The requirements of 40 U.S.C. § 3704 are applicable to construction work and provide that no laborer or mechanic must be required to work in surroundings or under working conditions which are unsanitary, hazardous or dangerous. These requirements do not apply to the purchases of supplies or materials or articles ordinarily available on the open market, or contracts for transportation or transmission of intelligence. This provision is hereby incorporated by reference into this Contract. Vendor certifies that during the term of an award for all contracts by Sourcewell resulting from this procurement process, Vendor must comply with applicable requirements as referenced above. D. RIGHTS TO INVENTIONS MADE UNDER A CONTRACT OR AGREEMENT. Intentionally Omitted. E. CLEAN AIR ACT (42 U.S.C. § 7401-7671Q.) AND THE FEDERAL WATER POLLUTION CONTROL ACT (33 U.S.C. § 1251-1387). Contracts and subgrants of amounts in excess of $150,000 require the non-federal award to agree to comply with all applicable standards, orders or regulations issued pursuant to the Clean Air Act (42 U.S.C. § 7401- 7671q) and the Federal Water Pollution Control Act as amended (33 U.S.C. § 1251- 1387). Violations must be reported to the Federal awarding agency and the Regional Office of the Environmental Protection Agency (EPA). Vendor certifies that during the term of this Contract will comply with applicable requirements as referenced above. F. DEBARMENT AND SUSPENSION (EXECUTIVE ORDERS 12549 AND 12689). A contract award (see 2 C.F.R. § 180.220) must not be made to parties listed on the government wide exclusions in the System for Award Management (SAM), in accordance with the OMB guidelines at 2 C.F.R. §180 that implement Executive Orders 12549 (3 C.F.R. § 1986 Comp., p. 189) and 12689 (3 C.F.R. § 1989 Comp., p. 235), “Debarment and Suspension.” SAM Exclusions contains the names of parties debarred, suspended, or otherwise excluded by agencies, as well as parties declared ineligible under statutory or regulatory authority other than Executive Order 12549. Vendor certifies that neither it nor its principals are presently debarred, suspended, proposed for           Page 287 of 641 042021-MOT Rev. 10/2020 16 debarment, declared ineligible, or voluntarily excluded from participation by any federal department or agency. G. BYRD ANTI-LOBBYING AMENDMENT, AS AMENDED (31 U.S.C. § 1352). Vendors must file any required certifications. Vendors must not have used federal appropriated funds to pay any person or organization for influencing or attempting to influence an officer or employee of any agency, a member of Congress, officer or employee of Congress, or an employee of a member of Congress in connection with obtaining any federal contract, grant, or any other award covered by 31 U.S.C. § 1352. Vendors must disclose any lobbying with non-federal funds that takes place in connection with obtaining any federal award. Such disclosures are forwarded from tier to tier up to the non-federal award. Vendors must file all certifications and disclosures required by, and otherwise comply with, the Byrd Anti-Lobbying Amendment (31 U.S.C. § 1352). H. RECORD RETENTION REQUIREMENTS. To the extent applicable, Vendor must comply with the record retention requirements detailed in 2 C.F.R. § 200.333. The Vendor further certifies that it will retain all records as required by 2 C.F.R. § 200.333 for a period of 3 years after grantees or subgrantees submit final expenditure reports or quarterly or annual financial reports, as applicable, and all other pending matters are closed. I. ENERGY POLICY AND CONSERVATION ACT COMPLIANCE. To the extent applicable, Vendor must comply with the mandatory standards and policies relating to energy efficiency which are contained in the state energy conservation plan issued in compliance with the Energy Policy and Conservation Act. J. BUY AMERICAN PROVISIONS COMPLIANCE. To the extent applicable, Vendor must comply with all applicable provisions of the Buy American Act. Purchases made in accordance with the Buy American Act must follow the applicable procurement rules calling for free and open competition. K. ACCESS TO RECORDS (2 C.F.R. § 200.336). Vendor agrees that duly authorized representatives of a federal agency must have access to any books, documents, papers and records of Vendor that are directly pertinent to Vendor’s discharge of its obligations under this Contract for the purpose of making audits, examinations, excerpts, and transcriptions. The right also includes timely and reasonable access to Vendor’s personnel for the purpose of interview and discussion relating to such documents. L. PROCUREMENT OF RECOVERED MATERIALS (2 C.F.R. § 200.322). A non-federal entity that is a state agency or agency of a political subdivision of a state and its contractors must comply with Section 6002 of the Solid Waste Disposal Act, as amended by the Resource Conservation and Recovery Act. The requirements of Section 6002 include procuring only items designated in guidelines of the Environmental Protection Agency (EPA) at 40 C.F.R. § 247 that contain the highest percentage of recovered materials practicable, consistent with maintaining a           Page 288 of 641 042021-MOT Rev. 10/2020 17 satisfactory level of competition, where the purchase price of the item exceeds $10,000 or the value of the quantity acquired during the preceding fiscal year exceeded $10,000; procuring solid waste management services in a manner that maximizes energy and resource recovery; and establishing an affirmative procurement program for procurement of recovered materials identified in the EPA guidelines. 22. CANCELLATION Sourcewell or Vendor may cancel this Contract at any time, with or without cause, upon 60 days’ written notice to the other party. However, Sourcewell may cancel this Contract immediately upon discovery of a material defect in any certification made in Vendor’s Proposal. Cancellation of this Contract does not relieve either party of financial, product, or service obligations incurred or accrued prior to cancellation. Sourcewell Motorola Solutions, Inc. By: __________________________ By: __________________________ Jeremy Schwartz Carrie Hemmen Title: Chief Procurement Officer Title: MSSSI Territory Vice President & Director of Sales Date: ________________________ Date: ________________________ Approved: By: __________________________ Chad Coauette Title: Executive Director/CEO Date: ________________________                    Page 289 of 641 5)33XEOLF6DIHW\&RPPXQLFDWLRQV7HFKQRORJ\DQG +DUGZDUH6ROXWLRQV  9HQGRU'HWDLOV &RPSDQ\1DPH 0RWRUROD6ROXWLRQV,QF $GGUHVV :0RQURH6W 6WH &KLFDJR,/ &RQWDFW /DQH)HLQJROG (PDLO ODQHIHLQJROG#PRWRURODVROXWLRQVFRP 3KRQH +67  6XEPLVVLRQ'HWDLOV &UHDWHG2Q 7XHVGD\0DUFK 6XEPLWWHG2Q 7XHVGD\$SULO 6XEPLWWHG%\ /DQH)HLQJROG (PDLO ODQHIHLQJROG#PRWRURODVROXWLRQVFRP 7UDQVDFWLRQDHEHDHEFHD 6XEPLWWHU V,3$GGUHVV  Bid Number: RFP 042021 Vendor Name: Motorola Solutions, Inc.           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Page 303 of 641 Bid Number: RFP 042021 Vendor Name: Motorola Solutions, Inc. Table 148: Depth and 8readth of Offered Equipment Products and Services Indicate below if the listed types or classes of equipment, products, and services are offered within your proposal. Provide additional comments in the text box provided, as necessary. Line Item Categoryor Type Offered *Comments 67 Fire or EMS station alerting or paging systems Yes No Yes. We partner with Mach Alert to provide Fire Station Alerting solutions.* 68 Connectivity and interoperability devices, hardware and equipment Yes No Yes. We are offering Critical Connect as our system to system interoperability solution, as well as control station radios to tie in legacy frequencies to current radio systems. * 69 Airborne, marine, and underwater communication systems Yes No No. * 70 Services related to lines 67, 68 and 69 above Yes No Yes. We have included the necessary services to implement and maintain the solutions mentioned in lines 67 & 68. * Table 15: Industry Specific Questions Line Item Question Response * 71 Describe the interoperability of your products and services with other equipment, software, and systems, as applicable Because we follow industry standards across our portfolio, our products are fully interoperable with other systems/devices that follow the definition in the specific standard in question. The standards the our products and solutions follow are listed in Line Item 73. Additionally, our services providers maintain certifications required within each solution (certifications are detailed in Line Item 14). * 72 Describe how your products and services integrate with other communications and technology components (e.g., CAD, RMS, LMR, etc.) Aside from meeting what the applicable standard defines for its interoperability requirements, Motorola Solutions has created an end-to-end platform that integrates our solutions from the time someone picks up the phone to dial 911 until case closure. These solutions include, but are not limited to Radio, 911 call handling, CAD, Records Management, Body Worn and In-Vehicle Cameras, Digital Evidence Management, Video Security, License Plate Recognition, Situational Awareness, and Broadband Communications. Because these are all solutions that we develop, we are creating integrations and are not limited to interfacing different solution together. Interfacing typically limits the communication between two solutions because it uses the least common denominator of the information that can pass between to solutions from different vendors. The integrations that we have, and continue, to develop are allowing for greater efficiencies as our customers do their jobs. We have also created a solution called CommandCentral Aware that allows for our radio system to integrate with other vendors CAD and Video solutions to create situational awareness for our customers as the approach a scene. 73 Describe how your products and services conform to applicable industry standards and required specifications. The systems and equipment included in this response fully comply with one of the following standards; Project 25 (P25) - http://www.project25.org/, Digital Mobile Radio (DMR) - https://www.dmrassociation.org/dmr-standards.html, and Citizens Broadband Radio Service (CBRS) standards - https://www.ecfr.gov/cgi-bin/text-idx? SID=960a62ced28f9e89c169ed12daafa030&mc=true&node=pt47.5.96&rgn=div5. 74 Describe your use of installation or service partners, if applicable. Motorola Solutions utilizes both certified internal employees as well as our certified service partner shops to do installs and maintenance. Deciding which we utilize on each opportunity is dependent on the customer, if they have a preference, and the type of project. Exceptions to Terms, Conditions, or Specifications Form Only those Proposer Exceptions to Terms, Conditions, or Specifications that have been accepted by Sourcewell have been incorporated into the contract text.           Page 304 of 641 Bid Number: RFP 042021 Vendor Name: Motorola Solutions, Inc. Documents Ensure your submission document(s) conforms to the following: 1. Documents in PDF format are preferred. Documents in Word, Excel, or compatible formats may also be provided. 2. Documents should NOT have a security password, as Sourcewell may not be able to open the file. It is your sole responsibility to ensure that the uploaded document(s) are not either defective, corrupted or blank and that the documents can be opened and viewed by Sourcewell. 3. Sourcewell may reject any response where any document(s) cannot be opened and viewed by Sourcewell. 4. If you need to upload more than one (1) document for a single item, you should combine the documents into one zipped file. If the zipped file contains more than one (1) document, ensure each document is named, in relation to the submission format item responding to. For example, if responding to the Marketing Plan category save the document as "Marketing Plan." Financial Strength and Stability (optional) Marketing Plan/Samples (optional) WMBE/MBE/SBE or Related Certificates (optional) Warranty Information (optional) Pricing - Sourcewell RFP 042021 Pricing.pdf - Monday April 19, 2021 18:16:04 Upload Additional Document - Sourcewell RFP 042021 Proposal Document.pdf - Monday April 19, 2021 18:19:49           Page 305 of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¶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³6SHFLDOO\'HVLJQDWHG1DWLRQDOVDQG%ORFNHG3HUVRQV´OLVWPDLQWDLQHGE\WKH2IILFHRI)RUHLJQ$VVHWV&RQWURO RIWKH8QLWHG6WDWHV'HSDUWPHQWRIWKH7UHDVXU\IRXQGDWKWWSVZZZWUHDVXU\JRYRIDFGRZQORDGVVGQOLVWSGI   ,QFOXGHGRQWKHJRYHUQPHQWZLGHH[FOXVLRQVOLVWVLQWKH8QLWHG6WDWHV6\VWHPIRU$ZDUG0DQDJHPHQWIRXQGDW KWWSVVDPJRY6$0RU  Bid Number: RFP 042021 Vendor Name: Motorola Solutions, Inc.           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