HomeMy WebLinkAboutFINAL CAMP Standards V.31
Last Updated: 1/1/24 CAMP Standards V.3
January 2024
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1.0 INTRODUCTION.................................................................................................................. 4
1.1 Statement of Intent ........................................................................................................... 4
1.2 Overview .......................................................................................................................... 4
2.0 ENCAMPMENT SAFETY ..................................................................................................... 5
2.1 Behavioral Issues ............................................................................................................. 5
2.2 Mental Health ................................................................................................................... 5
3.0 COMMUNICATIONS ............................................................................................................ 6
3.1 Internal Communications .................................................................................................. 6
Email Distribution Lists ........................................................................................................ 6
3.2 PUBLIC INFORMATION ................................................................................................... 7
Public Inquiries ................................................................................................................... 7
Media Inquiries ................................................................................................................... 7
4.0 SITE ASSESSMENT ............................................................................................................ 8
4.1 Determine Jurisdiction ...................................................................................................... 8
Encampments on Public and Private Property .................................................................... 8
4.2 Determine Status .............................................................................................................. 8
Abandoned Encampments .................................................................................................. 8
Inhabited Encampments ..................................................................................................... 9
5.0 LEVEL 1: IMMEDIATE ACTION REQUIRED ......................................................................10
5.1 Identification ....................................................................................................................10
Imminent Risk ....................................................................................................................10
Hazardous Conditions ........................................................................................................10
Publicly Restricted Spaces .................................................................................................10
5.2 Enforcement Key Components ........................................................................................10
Approval(s) ........................................................................................................................10
Documentation ...................................................................................................................11
Outreach ............................................................................................................................11
Implementation ..................................................................................................................11
6.0 LEVEL 2: ADVANCE ACTION REQUIRED .........................................................................12
6.1 Identification ....................................................................................................................12
Safety & Sanitation ............................................................................................................12
Time Restricted Open Spaces ...........................................................................................12
Scheduled Project Site .......................................................................................................12
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6.2 Enforcement Key Components ........................................................................................12
Approval(s) ........................................................................................................................12
Documentation ...................................................................................................................12
Outreach ............................................................................................................................13
Implementation ..................................................................................................................13
7.0 LEVEL 3: MITIGATION REQUIRED....................................................................................14
7.1 Identification ....................................................................................................................14
Escalation to Level 2 ..........................................................................................................14
7.2 Enforcement Key Components ........................................................................................14
Approval(s) ........................................................................................................................14
Documentation ...................................................................................................................14
Outreach ............................................................................................................................15
Implementation ..................................................................................................................15
7.3 Communication................................................................................................................15
Notice of Level 3 Escalation ...............................................................................................15
Addendum A: Jurisdiction Table (front) .....................................................................................16
Addendum A: Jurisdiction Table (back) .....................................................................................17
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The purpose of the Compassionate Assistance, Mitigation, and Prevention (“CAMP”) Standards
is to connect unsheltered individuals with shelter/housing solutions and critical services,
coordinate cleaning of trash, hazardous items and debris from encampment sites, prevent health
and safety emergencies at encampments, and restore and maintain the City’s public spaces in a
safe and accessible manner for all community members.
The following CAMP Standards apply to public property and unpermitted camps occurring on
public property and are a sensitive social and legal issue. The City does not regard the CAMP
Standards as a solution to homelessness; however, the standards provide a framework that City
staff can utilize in the field to help reduce negative impacts to all community members. City staff
are expected to exercise reasonable care and discretion when making decisions related to CAMP
Standard implementation.
It is the City’s responsibility to maintain environmental and regulatory compliance, as well as
address community health, safety, and welfare concerns in accordance with the law. To uphold
this responsibility, the City has established the CAMP Standards.
The City of San Luis Obispo is committed to working with nonprofit services providers and County
experts on homelessness and to connecting individuals residing in the City’s outdoor/public
spaces with services, resources, and shelter.
The City’s approach to implementing CAMP Standards focuses on:
1. Assessment & Support: City staff apply CAMP Standards and discretion based on the
unique circumstances of each encampment site, and coordinate with City Outreach
Resources (Community Action Team (CAT) and Mobile Crisis Unit (MCU)) in order to
connect inhabitants with services that are relevant to their specific needs. City staff that
are not trained in social services support including Police Officers, Ranger Service, and
Public Works staff, refer unhoused individuals to 40 Prado Homeless Services Center (40
Prado) for emergency shelter. 40 Prado, in turn, is able to make referrals to other
continuum of care partners and social services programs available within SLO County as
appropriate. In instances where 40 Prado reaches full bed capacity, their case managers
work closely with interested individuals to identify appropriate alternatives such as
placement in other local shelters, family reunification, or being hosted by a friend.
2. Agency & Opportunity: Throughout the City’s work, it recognizes the importance of
reinforcing an individual’s agency by providing a choice between opportunities, whenever
possible.
3. Accountability: In order to track and appropriately report on the efforts connected to
homelessness across City of San Luis Obispo divisions, all work performed on this effort
should be recorded using the Survey 123 app.
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Where City staff observes anyone engaging in unlawful activity, law enforcement or Ranger
Service should be contacted to investigate. Homeless persons may not be penalized simply for
being homeless. However, where their actions are unlawful, the City should enforce applicable
regulations (e.g., consumption of alcohol, possession of drugs, starting fires, littering, etc.).
Note: Where open flames are observed, staff must ensure that flames are immediately and fully
extinguished, issue citation (MC§15.04.090 (I)), and follow guidance as outlined in this document
and department standard operating procedures.
The potential for mental and emotional illness and impairment are well documented in the
unhoused/unsheltered community. According to the American Psychological Association, people
without homes have higher rates of hospitalization for mental illness and substance abuse than
other populations. Rates of mental illness among people who are homeless in the United States
are twice the rate found for the general population. All members of City staff are to exercise
reasonable care when working or interacting with individuals who display objective signs of mental
or emotional illness.
Where City staff observes individuals experiencing homelessness exhibiting signs of mental and
emotional illness and/or impairment, staff should contact the Community Action Team (CAT) or
the Mobile Crisis Unit (MCU) to conduct an on-site assessment and refer to mental health services
as appropriate. The CAT or MCU may arrange for transportation to mental health services
facilities as requested. If CAT or MCU is not available and the situation presents a safety concern,
staff should call dispatch (assess whether emergency or non-emergency is appropriate).
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Adhering to CAMP Standards requires coordination across multiple City, and sometimes
County/State Departments. Additionally, enforcement of CAMP Standards may be viewed as
controversial due to the general vulnerabilities of inhabitants who are experiencing homelessness.
For these reasons, City staff engagement with CAMP Standards requires clear, accurate, and
consistent communication. The following guidelines are intended to provide City staff with clarity
about chains of communication and points of contact that ensure accurate and consistent
information sharing.
Engagement with encampments occurs across multiple City departments on a daily basis. In
order to streamline communications related to upholding CAMP Standards, the City has
developed an internal communications structure that relies on three key groups: 1) Field
Operations, 2) Technical Specialists, and the 3) Steering Committee.
When sending emails regarding CAMP Standards, please use the following distribution lists in
outlook – this ensures everyone is kept in the loop without the need to enter each person’s email
address.
Includes: City Manager, Assistant City Manager, City Attorney, Community Development
Division Director, Housing Policy & Programs Manager, Homelessness Response
Manager, Police Chief, Fire Chief, Parks & Recreation Director, Public Works Director, as
well as the Communications Manager for awareness.
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Includes: Homelessness Response Manager, Communications Manager, Rangers
assigned to Homelessness Response, Public Works Deputy Director, Assistant/Deputy
City Attorney, Police Lieutenant (Day Watch), Deputy Fire Chief, Public Works
Maintenance Contract Coordinator, CAT Social Worker(s), CAT Police Officer(s), MCU
Social Worker(s), MCU Emergency Medical Technician or Paramedic(s), City Biologist,
and Code Enforcement Supervisor.
Preventing and addressing homelessness requires a whole of community response and it is
important to keep community members (whether vulnerable to, currently experiencing, or
concerned about homelessness) informed with relevant, timely, and accurate information. For this
reason, the City has a Communications Plan to increase public engagement. However, City staff
are commonly asked to respond to public and media inquiries directly. Given the sensitivity of this
topic, staff are advised to direct inquiries as follows:
Field Operations Staff (Police Officers, Rangers, Parks Maintenance Workers) may receive
inquiries from the public about the City’s response to homelessness in the course of their daily
duties. In these instances, staff are encouraged to refer inquiries (especially those pertaining to
policy) to the Homelessness Response Manager.
For general inquiries, please refer to the Public Inquiry Response Templates: Homelessness
document and use as appropriate. If staff has questions about how to respond to such inquiry,
please contact the City’s Communications Manager.
In the past few years, changes in the law and availability of services in our region have evolved.
It can be difficult for staff to stay current on these changes in real time. As such, City staff should
direct media requests on topics related to homelessness to the Communications Manager and/or
Homelessness Response Manager.
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Who maintains the site?
Maintaining public land is a responsibility that falls under several different entities in this region
including City, County, and State organizations. For City owned and managed property and while
implementing these CAMP Standards, it is important to both identify and notify the appropriate
department(s) to respond. This both reduces potential for duplication of effort and simplifies
communication with encampment inhabitants.
Please refer to Addendum A for a table that outlines jurisdictions by land, department, and point
of contact.
Where there is an encampment on both public and private property, it is important to coordinate
with Code Enforcement to ensure the private property owner is made aware of potential Municipal
Code violations resulting from maintenance of an encampment on private property as well
opportunities to collaborate on meeting CAMP Standards while remedying those potential Code
violations. As such, the City Department that has jurisdiction over the affected public property
should fill in the green highlighted section of the Notice to Correct Code Violation(s)/Notice Of
Violation and send it as an attachment to the Notice of Multiple Jurisdiction Encampment email
(see template below).
TO: code@slocity.org
SUBJECT: Urgent: Multiple Jurisdiction Encampment
BODY: The [Department] has identified an encampment at [location] [GIS parcel # if
known]. Please find the Notice to Correct/Notice of Violation with completed [Department]
section attached.
Code Enforcement will conduct a site visit to confirm the violation and, if confirmed, the completed
Notice to Correct Code Violation(s)/Notice of Violation will be issued to the property owner.
Is it abandoned or inhabited?
Given that individuals often leave encampment sites during the day, it can be difficult for City staff
to determine whether a site is currently inhabited or abandoned. The definitions below provide a
general guideline to help staff in making this determination.
When determining if property is abandoned, staff should evaluate the facts and circumstances
surrounding the items. Items are considered abandoned if accompanied by objective indications
of lack of ownership and ongoing use, for example:
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• Cardboard is laid down without any sleeping implements on top.
• Items are strewn about and mixed with trash (empty bottles, used food containers, etc.).
• Items are covered by natural surrounding debris (leaves, dirt, etc.).
• Where Notice of Law Violation and Order to Remove Property has been provided to
remove belongings and no contact has been made by the individual(s) indicating desire
for City to temporarily store personal property and such property is left at site by posted
deadline with no indication individual will be back to retrieve it.
Refer to the City’s Temporary Storage Guidelines when clearing items from the abandoned site.
Staff should evaluate the facts and circumstances surrounding the items to first determine
whether the site is inhabited.
Attended
Encampment inhabitants are present on site, items are considered attended.
Unattended
Encampment inhabitants are not present on site, but items are accompanied by objective signs
of ownership and ongoing use, they are considered unattended (but not abandoned) – for
example:
• Sleeping implements are visible (sleeping bag, tent, blankets/pillows).
• Items are stored in an orderly manner (i.e., packed up, folded, wrapped, or covered).
• Items appear clean of natural surrounding debris (leaves, dirt, etc.).
• Effort has been made to secure items (tied to post, bundled together, etc.).
• Owner has indicated they will return for the property.
• A third-party is present/nearby indicates that the owner will return for the property.
Determine what level the site should be identified as and follow corresponding enforcement and
communications guidelines.
Level 1: Immediate Action Required
The encampment poses an imminent risk to public health, safety, or security, and immediate
action is required.
Level 2: Advance Action Required
The encampment poses a significant, though not imminent, hazard to public health, safety, or
security that cannot be mitigated through procedures outlined under Level 3.
Level 3: Mitigation Required
This encampment does not pose an urgent safety concern but should be continuously monitored
and will require mitigation such as trash collection to improve sanitation.
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The encampment poses an imminent risk to public health, safety, or security, and
immediate action is required. Imminent risk may be due to proximity to critical facilities or
hazardous conditions that threaten the safety of those immediately inhabiting the space
or the surrounding area. If resources do not allow for immediate action best practice is for
staff to post a level 1 notice to inform inhabitants of the need to clear items and leave the
site.
Common examples of “Level 1” scenarios include, but are not limited to:
• Encampments that physically block or encroach into traffic, bike, pedestrian pathways, rail
carrier property/right of way, culverts, or fire lanes
• Within 30 feet of the right of way with no protective barrier, or where there is a blind spot
• On or within 100 ft of an active public construction site
• Encampments that are located under a bridge or within a 30 ft distance of any part of a
bridge structure
• Within 30 ft of an above ground high-pressure gas line
• Within 30 ft of a high voltage structure/facility, or other hazardous facility
• Within 30 ft of a water reservoir or water treatment facility
• Flood Warning – As designated by the Public Works Director
• High Fire Danger– As designated by the Fire Chief
• Encampments that are located in an area that is closed to the public at all times or that
are closed at certain times, and notices of such closure are properly posted at entry points,
including but not limited to:
o City Parks during nighttime closures
o City Parks and other areas that are closed to the public for maintenance or
restoration
o City Open Spaces, including Bianchi, Filipponi, Prefumo Creek, Mathews Open
Spaces, and fenced areas of Bob Jones Trail
Each department’s standard operating procedures may vary but must contain these components:
Secure approval from point of contact responsible for this jurisdiction (see addendum A)
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Log site into Survey 123 app as Level 1 upon first observation.
• Absent extenuating circumstances, responsible City staff should:
o Perform and document verbal outreach with each inhabitant present on site.
▪ Offer individual(s) opportunity to access emergency shelter and other
services through a referral to 40 Prado. If individual(s) accept, document
referral through Survey 123 app per GIS Data Collection Guidelines and,
as time and circumstances allow, advise and/or assist individuals to fill out
the 40 Prado online intake form.
▪ As time or circumstance allows (should not impede immediate action):
Coordinate with City Outreach (CAT/MCU) to conduct site visit.
• If resources do not allow for immediate action, best practice is for staff to post a level 1
notice to inform inhabitants of the need to immediately clear items and leave the site.
• Inform inhabitants of need and reason for immediate clean out.
• Document encampment information in Survey123 app, in accordance with CAMP
Standards, including photographing the contents of encampment prior to removal.
• Follow the City’s Temporary Storage Guidelines.
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The encampment poses a significant, though not immediate, hazard to public health,
safety, or security that cannot be mitigated through procedures outlined under Level 3.
Requires 72-hour notice to implement CAMP Standards in coordination with CAT and/or
MCU and absent extenuating circumstances, shall only be implemented when alternative
shelter is available to those individuals in the encampment who are interested in seeking
services (e.g., family reunification, CalWorks Housing Support, 40 Prado Homeless
Services Center, ECHO, 5Cities Homeless Coalition, THMA, etc.).
Common examples of “Level 2” scenarios include, but are not limited to:
• Encampments adjacent to public roadways or any other areas where an errant vehicle
could enter the encampment.
• Encampments with excessive trash and debris creating potential risks to human life,
safety, and the environment. This may include:
o Accumulation of needles, drug paraphernalia, propane tanks or other fuels, feces,
or other biohazards, especially when located in water ways, storm channels, or in
travel lanes, including the path of bicycles or pedestrians.
o An increase in the presence of rodents, animals, or insect infestations.
• Encampments where previous mitigation attempts have failed (per Level 3 protocol), and
individual(s) have refused to cooperate with timely removal of large or dangerous items.
• Nothing herein shall preclude the immediate cleanup or removal of hazardous or
dangerous materials as necessary to preserve public safety during the notice period (e.g.,
needles, chemicals, combustible materials, etc).
Encampments that are located in an area that has posted hours for public use.
City staff or contractors need to perform routine maintenance, inspection, or other work at or near
the encampment location which, if deferred, could affect service life or function of the facility.
Each department’s standard operating procedures may vary but must contain these components:
Secure approval from point of contact responsible for this jurisdiction (see addendum A).
• Log site into Survey 123 app as Level 2 in real time.
• Prepare and Post Level 2 Notice of Law Violation and Order to Remove Property.
• Schedule City Outreach (CAT/MCU) for site visit to:
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o Make offers to connect to services as appropriate for each individual present on
site.
o Log types of services and to whom they were referred in Survey 123 app.
• Perform and document verbal outreach with each inhabitant present on site.
o Offer individual(s) opportunity to access emergency shelter and other services
through a referral to 40 Prado Homeless Services Center.
o Document referral in Survey 123 app, per GIS Data Collection Guidelines.
o If accepted, advise and/or assist the individual to initiate referral process via 40
Prado online intake form (form can also be filled out in person if transport is
requested)
▪ If individual accepts the opportunity to access shelter but no shelter is
available, staff should advise inhabitant that they will still be required to
temporarily relocate to Public Property not currently subject to clean-out
during the clean-out period to allow staff and/or contractors to clean the
area and coordinate access to shelter or alternative accommodations
through 40 Prado or other appropriate housing or shelter provider
Follow the City’s Temporary Storage Guidelines.
• If the owner is cooperative but unable to collect and move their property, staff may exercise
discretion through the following:
o Collect and store personal items in accordance with the Temporary Storage
Guidelines.
o Grant additional time to collect and move property taking into account any special
needs expressed to City staff by individuals present, and the volume of property
over which an individual asserts ownership.
• If the owner is uncooperative and unwilling to collect and move their property, staff are
advised to:
o Call the Police Department for enforcement assistance.
▪ The owner’s refusal to remove items may be considered disorderly conduct
and presence on the property may be considered trespass or violation of
otherwise applicable provisions of the City’s Municipal Code subject to
enforcement.
▪ Throughout this process the individual remains free to leave with or without
removing their items from the property unless otherwise arrested or
detained.
o Collect and store any remaining personal items in accordance with the Temporary
Storage Guidelines.
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This encampment does not pose an urgent safety concern but should be continuously
monitored and will require mitigation such as trash collection to improve sanitation.
During periods when local emergency shelters are closed to new intake, Level 2 Advanced
Action automatically default to Level 3 Mitigation Required.
Level 3 Mitigation Required may be implemented at the discretion of city staff as they
encounter encampments that do not meet the standard of a Level 1 or 2.
Common examples of “Level 3” scenarios include, but are not limited to, sites where encampment
inhabitants are making a diligent effort to:
• Obtain access to services including ID procurement, shelter accommodation, and case
management.
• Maintain a clean encampment site through
o Attempts to contain/organize items.
o Trash collection or demonstrated cooperation with collecting/disposing of trash
when provided with resources (trash bags and information on closest disposal
location).
• A Level 3 encampment may escalate to a Level 2 under two circumstances:
o There are large or numerous encampments located in the same vicinity.
▪ This poses significant safety and sanitation concerns as densely populated
encampment sites result in higher fire risk, and present issues related to
human waste/refuse, and/or
o City Outreach (CAT/MCU) has conducted multiple site visits to offer services and
engage in mitigation efforts, where encampment inhabitants refused to cooperate.
• If escalation is necessary during a period when shelters are closed to new intake ,
Department Director that has jurisdiction per Addendum A, must send a Notice of Level 3
Escalation (templated below).
Each department’s standard operating procedures may vary but must contain these components:
None required. Level 3 Mitigation Action can be implemented immediately per City staff discretion.
• Log Site in Survey 123 app in real time.
• Send Notice of Level 3 Escalation if/when escalation to Level 2 occurs while shelters are
closed to new intake.
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• Perform and document verbal outreach with each inhabitant present on site.
o Offer individual(s) opportunity to access emergency shelter and other services
through a referral to 40 Prado Homeless Services Center.
o If individual(s) accept, make referral via Survey 123 app per GIS Data Collection
Guidelines.
• Schedule City Outreach Team (CAT/MCU) for site visit to:
o Offer to connect to services as appropriate for each individual present on site.
o Log types of services referred in Survey 123 app.
• Monitor closely and repeat assessments as needed. Allow encampments to remain for the
time being while City Outreach Team (CAT/MCU) works on relocation solutions.
• Advise encampment inhabitants on items to keep/store/remove per City’s Temporary
Storage Guidelines.
• Provide trash bags and instruct individual(s) on where trash should be placed for proper
disposal (i.e., nearby dumpster, or location where collection will be scheduled).
• If individual(s) refuse to remove items after being given adequate time to collect and move
property considering any special needs expressed to City staff by individuals present, and
the volume of property over which an individual asserts ownership.
o Cite for remaining items as appropriate:
▪ PC§374.4 (a) and/or
▪ Creeks: MC§12.23.030(h)
▪ Open Space: MC§12.22.050 (L)
▪ Parks: MC§12.04.020
To be sent by either Public Works or Parks and Recreation Department Director if/when shelter
services are closed to new intake and a Level 3 encampment meets the standard of escalation to
a Level 2.
TO: SC_Homelessness; TS_Homelessness
SUBJECT: Level 3 Escalation [location]
BODY: Since [date] [Department] staff identified [#] encampment[s] located at [location]
and worked with inhabitants per Level 3 Abatement CAMP Standards. However,
[increased occupancy of the site] AND/OR [repeated failed mitigation attempts] have/has
caused an escalation to Level 2 Standard Action.
Plan for Level 2 Escalation:
• Where will inhabitants be permitted to stay during clean out?
• Where will inhabitants be permitted to stay after cleanout? (i.e. return to site ,
temporarily permitted to stay at different location, etc.)
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PUBLIC PROPERTY
Department Location Point of Contact
City of SLO
Public Works
City owned parks, bridges,
streets, sidewalks, culverts,
and storm drains.
Maintenance Contract Coordinator or any
designee of the Public Works Deputy
Director
City of SLO
Public Works
Areas adjacent to the railroad
tracks based on the current
agreement with Union Pacific
Railroad
Maintenance Contract Coordinator or any
designee of the Public Works Deputy
Director
City of SLO
Parks and
Recreation
City owned open spaces (which
includes portions of the San
Luis Obispo riparian corridor).
Ranger Supervisor or any designee of
the Parks and Recreation Director
Caltrans (not
City of SLO
jurisdiction)
Highways, on/off ramps, and
State right-of-way (ex: Prado
Triangle).
Caltrans
Use one of the following to notify Caltrans
of encampment on Caltrans property:
• Call the District 5 dedicated line at
(805) 441-5712
• Fill out a customer service request
online at https://csr.dot.ca.gov/
• Download the mobile app “CT
Service” to make a report from
your phone.
PRIVATE PROPERTY WITHIN CITY LIMITS
Department Location Point of Contact
Police Inhabited encampment on
private property without
permission of the property
owner. Trespass (P.C. 602)
Internal Contact:
SLOPD Watch Commander
(805) 781-7312
External Contact:
911 or Non-Emergency Dispatch
Community
Development
Inhabited and/or uninhabited
encampment on private
property that is not in
compliance with City Municipal
Code. Includes instances of
private property owner
permitting on-site camping.
Code Enforcement Supervisor
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MULTIPLE JURISDICTIONS
It is the responsibility of the Contacts listed for each Department to coordinate with each
other when addressing encampments that are located across multiple parcels that are
subject to multiple jurisdictions.
Departments Location Point of Contact
Parks &
Recreation
AND
Public Works
Bike paths/bridges within or
immediately next to City owned
open space
Ex: Prado Bridge/bike path and
BJBT
Ranger Supervisor or any designee of
the Parks and Recreation Director
AND
Maintenance Contract Coordinator or
any designee of the Public Works Deputy
Director
Parks &
Recreation
AND
Community
Development
City Owned Open Space
AND
Private Property
EX: LOVR/Strawberry Fields
Ranger Supervisor or any designee of
the Parks and Recreation Director
AND
Code Enforcement Supervisor
Public Works
AND
Community
Development
City owned parks, bridges,
streets, sidewalks, culverts, and
storm drains.
AND
Private Property
Ex: Santa Rosa Park &
Commercial Property
Maintenance Contract Coordinator or
any designee of the Public Works Deputy
Director
AND
Code Enforcement Supervisor