Loading...
HomeMy WebLinkAboutItem 5j. Award Contract to Re(Design) for Host Server Equipment Item 5j Department: Information Technology Cost Center: 1101 For Agenda of: 12/2/2025 Placement: Consent Estimated Time: N/A FROM: Greg Hermann, Deputy City Manager Prepared By: Josh Erquiaga, IT Manager David Anastasia, Network Services Supervisor SUBJECT: AWARD CONTRACT TO RE(DESIGN) FOR HOST SERVER EQUIPMENT RECOMMENDATION 1. Authorize the City Manager to award a contract to Re(Design) for Dell replacement server infrastructure and support (Project Number 2000604-07); and, 2. Waive formal bids and authorize the use of NASPO Agreement Number 23026 Participating Addendum No. 7-23-70-55-01, as allowed under 03.24.060E of the City of San Luis Obispo Municipal Code. POLICY CONTEXT Per the City’s Purchasing Policy, purchases over $200,000 (general goods) require approval from the City Council. Waiving formal bids and authorizing the use of NASPO 23026 Contract Number: California NASPO Participating Addendum No. 7 -23-70-55-01 under the Master Agreement No. 23026 to procure this pur chase is consistent with City Purchasing Policy, Section 204: No-Bid Purchasing, and Municipal Code Section 03.24.060E, which permits staff to dispense with bidding requirements, “when the purchase will be made cooperatively with one, or more, other units of government, or from a local dealer within the city limit that can provide the same brand, model and configuration of item(s) identified in the cooperative purchase agreement(s) at or below the cooperative purchasing net cost within the same terms and co nditions.” DISCUSSION Background City Information Technology (IT) infrastructure and virtualization solutions are hosted on Dell servers and storage systems, which serve as the backbone of the City’s technology operations. Dell's hardware is recognized for its reliability, performance, and seamless integration with virtualization environments, making it an ideal choice for organizational needs. The City previously standardized on Dell servers and stora ge, which benefits the City by streamlining its internal and external support operations through the use of common platforms across the organization. This setup supports critical business functions, enhances operational efficiency, and ensures the availabi lity of services. Page 375 of 764 Item 5j Virtualization technology is widely used to enable organizations to run all the servers needed to support their IT operations on a smaller subset of physical hardware. This smaller subset of hardware has a useful life of approximately five years, during which Dell offers full support, with parts replacement available next business day. Because these servers underpin the entirety of the City’s server infrastructure, the City maintains this high level of warranty service, ensuring continuous operation for the City. IT Staff includes this standard five-year replacement cycle in its five and ten-year IT Capital Improvement Plan forecasts. This purchase replaces the compute portion of the City and Police Department’s virtualization infrastructure. These clusters host 90% of the City’s on-premises servers and data. The warranty period for the current hardware clusters recently expired. As a general practice, Dell server hardware has a useful life of five years. In the past, Dell has allowed a single extension up to seven years. The City has exercised this option with the current hardware, and further extensions are no longer possible. Once the Dell warranty expires, it is difficult to source replacement components. As the current equipment has reached the end of its useful life and we can no longer warranty the hardware, any hardware failures that occur could lead to service disruptions. Disruptions to Dispatch and Police operations could lead to significant issues for the City. City staff recommend the use of the NASPO (National Association of State Procurement Officials) ValuePoint contract for this purchase in accordance with Section 3.24.060E of the City’s Municipal Code. NASPO ValuePoint is a cooperative purchasing program facilitating public procurement solicitations and agreements using a lead -state model. NASPO is a non-profit organization of state and local government procurement officials that provides resources, training, and cooperative purchasing programs to enhance efficiency, transparency, and value in public procurement across the United States. Using NASPO contracts allows the City to ensure it is getting excellent pricing on technology products by leveraging the increased buying power of a much larger organization. Re(Design) is a Value Added Reseller (VAR) that sells Dell hardware and storage solutions and is part of Dell’s sales channel. Re(Design) provided two quotes for the required hardware, one for general City computing hardware (Attachment A - City of San Luis Obispo – City Hall Server Refresh) and one for Police Department computing hardware (Attachment B - City of San Luis Obispo – Police Department Server Refresh). The City is required to maintain separate hardware for general City use and for Police Department use to be compliant with State and Federal regulations. Purpose Staff recommends proceeding with the Dell hardware replacement through Re(Design). Previous hardware purchases were made directly through Dell, but for this refresh, Dell advised partnering with Re(Design) to take advantage of improved pricing and expanded service options. Page 376 of 764 Item 5j Need/Justification Dell hardware is purchased with a limited warranty period that guarantees support, maintenance, and parts replacement. Once this warranty expires, several factors necessitate hardware replacement: 1. Risk of Downtime and Increased Maintenance Costs: Out-of-warranty hardware is more prone to failures, leading to potential downtime and costly repairs. These disruptions can adversely impact critical services. 2. Security Vulnerabilities: Older hardware may lack compatibility with the latest security updates, exposing our systems to risks. 3. Advances in Technology: The IT industry evolves rapidly, with new hardware offering improved speed, energy efficiency, and scal ability. Replacing outdated equipment ensures our infrastructure adheres to current standards. Proactively upgrading hardware after the warranty period ensures reliability, optimizes performance, and safeguards our systems against potential risks. Previous Council or Advisory Body Action Previous hardware purchases of this type have not come before the Council due to varying purchasing thresholds in previous years. Public Engagement This item is on the agenda for December 2, 2025, City Council meeting and will follow all required posting and notification procedures. The public may comment on this item at or before the meeting. ENVIRONMENTAL REVIEW The California Environmental Quality Act does not apply to the recommended actions in this report because the action does not constitute a “project” under CEQA guidelines, Section 15378. FISCAL IMPACT Budgeted: Yes Budget Year: 2025-26 Funding Identified: Yes Fiscal Analysis: The 2025-27 Financial Plan identified $242,000 in funding for this capital improvement project (Project #2000604-07, VMware Infrastructure Upgrade Project). This project has sufficient balance to support this capital improvement project and will leave a remaining balance of $26,054. Page 377 of 764 Item 5j VMware Infrastructure Upgrade, Project # 2000604-07 Project # 2000604-07 $191,123 $15,822 $20,630 $1,281 $4,843 $8,301 Funding Source Info Tech Repl Fund Water Fund Sewer Fund Parking Fund Transit Fund Whale Rock Fund Project Total Costs Fund # 403 601 602 611 621 705 [Re]design Group $170,546 $14,119 $18,409 $1,143 $4,322 $7,407 $215,946 Contingencies $0 $0 $0 $0 $0 $0 Total for Construction $170,546 $14,119 $18,409 $1,143 $4,322 $7,407 $215,946 Construction Mgmt. $0 $0 $0 $0 $0 $0 Materials Testing: $0 $0 $0 $0 $0 $0 Public Relations: $0 $0 $0 $0 $0 $0 Printing: $0 $0 $0 $0 $0 $0 Total Project Cost $170,546 $14,119 $18,409 $1,143 $4,322 $7,407 $215,946 Current Project Balance: $191,123 $15,822 $20,630 $1,281 $4,843 $8,301 $242,000 Additional Funding: $0 $0 $0 $0 $0 $0 Post Project Remaining Balance: $20,577 $1,703 $2,221 $138 $521 $894 $26,054 ALTERNATIVES 1. Deny awarding the contract. This hardware is a foundational piece of the city’s infrastructure. Not replacing hardware after the warranty expires can lead to increased downtime, higher maintenance costs, and reduced performance. It could expose systems to security vulnerabilities, limit access to technological advancements, and reduce vendor support. Additionally, older hardware may hinder scalability and compromise long-term growth. 2. Deny awarding the contract to Re(Design). The Council may request staff to seek additional proposals. Based on the recommendation to use the NASPO contract and Dell’s recommendation to work with Re(Design) as the most cost-effective partner, staff anticipate that other proposals would be more expensive. ATTACHMENTS A - City of San Luis Obispo – City Hall Server Refresh B - City of San Luis Obispo – Police Department Server Refresh Page 378 of 764 Q-009289 Version 1 Friday, October 31 Michael Guardado San Luis Obispo, City of (CA) City Hall Server Refresh San Luis Obispo, City of (CA) forbyEucalyptus Segovia The [RE]DESIGN Group esegovia@redesign-group.com Page 379 of 764 Contract Code Description Qty Master Contract Code:NASPO 23026 Contract Number: California NASPO Participating Addendum No. 7-23-70-55-01 under the Master Agreement No. 23026 NASPO ValuePoint Cooperative Purchasing Program Contractor Name: Dell Marketing, L.P. Contract Website: https://www.naspovaluepoint.org/portfolio/computer-equipment-peripherals-related-services-2023-2028/dell- marketing-lp/ (4) Dell PowerEdge R660xs Servers with 60 Months ProSupport Next Business Day Description Price Qty Ext. Price BUILD (4) Dell PowerEdge R660xs Servers with 60 Months ProSupport Next Business Day $153,148.00 1 $153,148.00 210-BEQQ PowerEdge R660 Server 4 461-AAIG Trusted Platform Module 2.0 V6 4 321-BHRD No HD, No Backplane, 2CPU 4 338-CPBV Intel Xeon Gold 6526Y 2.8G, 16C/32T, 20GT/s, 37.5M Cache, Turbo, HT (195W) DDR5-5200 4 338-CPBV Intel Xeon Gold 6526Y 2.8G, 16C/32T, 20GT/s, 37.5M Cache, Turbo, HT (195W) DDR5-5200 4 379-BDCO Additional Processor Selected 4 379-BFFD No HBM 4 412-ABCK Performance Heatsink for 2 CPU configuration (CPU less than 250W) 4 370-AAIP Performance Optimized 4 370-BBRX 5600MT/s RDIMMs 4 780-BCDH Diskless Configuration (No RAID, No Controller)4 405-AACD No Controller 4 400-ABHL No Hard Drive 4 384-BBBL Performance BIOS Settings 4 800-BBDM UEFI BIOS Boot Mode with GPT Partition 4 387-BBEY No Energy Star 4 384-BCUJ 4 Very High Performance Fans 4 Page 2 of 7 mguardado@slocity.org Page 380 of 764 (4) Dell PowerEdge R660xs Servers with 60 Months ProSupport Next Business Day Description Price Qty Ext. Price 450-AKLF Dual, Redundant(1+1), Hot-Plug Power Supply,1100W MM(100- 240Vac) Titanium 4 330-BBYX Riser Config 1, Low Profile, 3x16 LP Slots (Gen4)4 329-BKBR Motherboard MLK supports ONLY CPUs below 250W. Cannot upgrade to CPUs 250W and above 4 540-BFDK Intel X710-T2L Dual Port 10GbE Base-T, OCP 3.0 Version 2 4 540-BDKD Broadcom 5720 Dual Port 1GbE LOM 4 470-AEYU No Cables Required 4 325-BEUG PowerEdge 1U LCD Bezel 4 350-BCKC Dell Luggage Tag 4 403-BCRU BOSS-N1 controller card + with 2 M.2 480GB (RAID 1)4 470-AFMG BOSS Cables and Bracket for R660 4 350-BBXN Quick Sync 2 (At-the-box mgmt)4 379-BCSF iDRAC,Factory Generated Password 4 379-BCQX iDRAC Service Module (ISM), NOT Installed 4 379-BCQY iDRAC Group Manager, Disabled 4 634-BJCK VMware ESXi NFI (License Not Included)4 605-BBFN No Media Required 4 379-BFXT Dell Connectivity Client - Disabled 4 634-CYDF Dell Connectivity Module 4 528-CTID iDRAC9, Datacenter 16G 4 528-CTZH OpenManage Enterprise Advanced Plus 4 770-BDMT Cable Management Arm 4 770-BECD ReadyRails Sliding Rails (A15)4 631-AACK No Systems Documentation, No OpenManage DVD Kit 4 340-DBXZ PowerEdge R660 Shipping 4 340-DBYD PowerEdge R660 Shipping Material, 8x2.5" or No Backplane 4 Page 3 of 7 Page 381 of 764 (4) Dell PowerEdge R660xs Servers with 60 Months ProSupport Next Business Day Description Price Qty Ext. Price 343-BBTS R660 Dell label (BIS) for 2.5" Chassis 4 343-BBTT PowerEdge R660 CCC Marking, No CE Marking 4 817-BBBP None Required 4 887-0986 ProSupport Plus Mission Critical 7x24 Technical Support and Assistance 7 Years 4 887-0995 ProSupport Plus Mission Critical 4-Hour 7x24 On-Site Service with Emergency Dispatch 4 Years Extended 4 887-0997 ProSupport Plus Mission Critical 4-Hour 7x24 On-Site Service with Emergency Dispatch 3 Years 4 887-1076 Dell Hardware Limited Warranty Plus On-Site Service 4 951-2015 Thank you for choosing Dell ProSupport Plus. For tech support, visit //www.dell.com/contactdell 4 975-3462 Dell Limited Hardware Warranty Plus Service, Extended Year(s)4 825-8624 Certified Deployment Partner T2 4 366-8125 Configuration Services, Standard ISG Asset Service Report 4 366-0192 Std Bios Setting A/C Power Recovery On 4 366-0193 Std Bios Setting Power Management* - Maximum Performance 4 370-BBRN 64GB RDIMM, 5600MT/s, Dual Rank 96 450-AALV Power Cord - C13, 3M, 125V, 15A (North America, Guam, North Marianas, Philippines, Samoa, Vietnam) 8 492-BBDI C13 to C14, PDU Style, 12 AMP, 6.5 Feet (2m) Power Cord, North America 8 Subtotal:$153,148.00 Breakdown Description Qty HW $127,266.05 SW $1,373.05 SUP $24,508.91 Page 4 of 7 Page 382 of 764 City Hall Server Refresh Prepared by:Prepared for:Quote Information: The [RE]DESIGN Group San Luis Obispo, City of (CA) Eucalyptus Segovia (424) 207-1600 esegovia@redesign-group.com 990 Palm Street San Luis Obispo, CA 93401 Michael Guardado mguardado@slocity.org Quote #: 009289 Version: 1 Delivery Date: 10/31/2025 Expiration Date: 11/28/2025 Quote Summary Description Amount (4) Dell PowerEdge R660xs Servers with 60 Months ProSupport Next Business Day $153,148.00 Subtotal:$153,148.00 Estimated Tax:$13,280.31 Total:$166,428.31 Acceptance and Incorporation by Reference Acceptance of this Quote is binding and the above item(s) will be purchased in reliance thereon. All sales are final. Payment Terms are Net 30. After orders are placed, a final invoice will be provided that shall include all applicable taxes and shipping charges not included herein. This Order together with the Master Services Agreement and Service Attachments and other terms and conditions identified on Exhibit A, all of which are incorporated herein by reference (collectively, the “Agreement”) is between REDESIGN Group (sometimes referred to as “we,” “us,” “our,” or “Provider”), and the customer found on the signature block at the end of this Order (sometimes referred to as “you,” “your,” or “Client”). This A reement is effective as of the date both parties have signed below (the “Effective Date”). Both Provider and Client are sometimes referred to individually as a “Party”, or together as the “Parties”. Any capitalized terms in this Order not directly defined are referred to in the applicable document identified on Exhibit A of this Order. If there is a conflict between this Order, the Master Services Agreement, any Service Attachment, or Exhibit, this Order will control. By signing or accepting this Order, Client acknowledges, represents, and warrants that it has read and agrees to the terms and conditions identified on Exhibit A to this Order which are incorporated as if fully set forth herein. The parties hereby agree that electronic signatures to this Order shall be relied upon and will bind them to the obligations stated herein. Each party hereby warrants and represents that it has the express authority to execute this Agreement(s). This Order supersedes all prior negotiations, proposals, orders, agreements and communications between the parties regarding Provider’s Services. Provider may make changes to the Agreement at any time. If there are changes, Provider will revise the date at the top of the document. Provider may or may not provide Client with additional notice regarding such changes. Client should review the terms and conditions regularly. Unless otherwise noted, the amended terms and conditions will be effective immediately, and your continued use of the Services thereafter constitute your acceptance of the changes. If you do not agree to the amended terms and conditions, you must stop using the Services immediately. Please note, you may incur a termination fee or other third-party fees, if applicable. You may access the current version of the terms and conditions at any time by visiting http://redesign-group.com/legal. The parties, acting through their authorized officers, hereby execute this Agreement. Is a PO Required? Yes - PO# _________________No Page 5 of 7 Page 383 of 764 The [RE]DESIGN Group San Luis Obispo, City of (CA) Signature: Name: Title: Date: Signature: Name: Title: Date: Page 6 of 7 Page 384 of 764 Exhibit A Agreement Description Master Services Agreement General terms and conditions applicable to all Provider products and services Services Attachment for Managed Services Core managed services including monitoring, remote management, and help-desk Data Processing Agreement Data security and privacy agreement including statutorily required terms Service Level Objectives Targeted response times by tier of severity Schedule of Services Description of managed services offered by Provider Schedule of 3rd Party Services Notice of third-party services and waiver of claims Page 7 of 7 Page 385 of 764 redesign-group.com The [RE]DESIGN Group 2629 Manhattan Ave, Suite307 Hermosa Beach, CA 90254 The Future Belongs to the Curious Page 386 of 764 Q-009289 Version 1 Friday, October 31 Josh Erquiaga San Luis Obispo, City of (CA) Police Department Server Refresh San Luis Obispo, City of (CA) forbyEucalyptus Segovia The [RE]DESIGN Group esegovia@redesign-group.com Page 387 of 764 Contract Code Description Qty Master Contract Code:NASPO 23026 Contract Number: California NASPO Participating Addendum No. 7-23-70-55-01 under the Master Agreement No. 23026 NASPO ValuePoint Cooperative Purchasing Program Contractor Name: Dell Marketing, L.P. Contract Website: https://www.naspovaluepoint.org/portfolio/computer-equipment-peripherals-related-services-2023-2028/dell- marketing-lp/ (2) Dell PowerEdge R660xs Servers Description Price Qty Ext. Price BUILD (2) Dell PowerEdge R660xs Servers with 60 Months ProSupport Next Business Day $45,554.00 1 $45,554.00 210-BFUZ PowerEdge R660xs 2 461-AAIG Trusted Platform Module 2.0 V5 2 389-EFSP No Hard Drive, No Backplane chassis, 2 CPU 2 338-CHTG Intel Xeon Gold 6426Y 2.5G, 16C/32T, 16GT/s, 37.5M Cache, Turbo, HT (185W) DDR5-4800 2 338-CHTG Intel Xeon Gold 6426Y 2.5G, 16C/32T, 16GT/s, 37.5M Cache, Turbo, HT (185W) DDR5-4800 2 379-BDCO Additional Processor Selected 2 412-ABEQ Heatsink for 2 CPU configuration (CPU more than 150W)2 370-AAIP Performance Optimized 2 370-BBRX 5600MT/s RDIMMs 2 780-BCDH Diskless Configuration (No RAID, No Controller)2 405-AACD No Controller 2 400-ABHL No Hard Drive 2 384-BBBL Performance BIOS Settings 2 800-BBDM UEFI BIOS Boot Mode with GPT Partition 2 384-BDJC Standard Fan X7 2 450-AKLF Dual, Redundant(1+1), Hot-Plug Power Supply,1100W MM(100- 240Vac) Titanium 2 330-BCBY Riser Config 1, Low Profile, 1x16 LP Slots (Gen4) + 2x8 LP Slot (Gen4), 2CPU 2 Page 2 of 7 jerquiaga@slocity.org Page 388 of 764 (2) Dell PowerEdge R660xs Servers Description Price Qty Ext. Price 329-BHOF PowerEdge R660xs Motherboard with Broadcom 5720 Dual Port 1Gb On-Board LOM 2 540-BCXW Intel E810-XXV Dual Port 10/25GbE SFP28, OCP NIC 3.0 2 325-BEUF Dell Luggage Tag, 0/6/8/10 2 325-BEUG PowerEdge 1U LCD Bezel 2 403-BDBG BOSS-N1 controller card + with 2 SED M.2 480GB (RAID 1)2 490-BJKK Riser for Boss 2 611-BBBF No Operating System 2 605-BBFN No Media Required 2 379-BFXS Dell Connectivity Client - Enabled 2 634-CYDF Dell Connectivity Module 2 528-CTIC iDRAC9, Enterprise 16G 2 350-BCEM No Quick Sync 2 379-BCSF iDRAC,Factory Generated Password 2 379-BCQX iDRAC Service Module (ISM), NOT Installed 2 379-BCQY iDRAC Group Manager, Disabled 2 770-BCJI A11 drop-in/stab-in Combo Rails Without Cable Management Arm (A11) 2 340-DCZI PowerEdge R660xs Shipping 2 340-DFKP PowerEdge R660xs, 8x2.5, Short Drive Shipping Material 2 389-FBMC PowerEdge R660xs HS5610 Label, CCC Marking, No CE Marking, for below 1300W PSU 2 892-9152 ProSupport 7x24 Technical Support and Assistance 5 Years 2 892-9161 ProSupport Next Business Day On-Site Service After Problem Diagnosis 5 Years 2 892-9164 Dell Hardware Limited Warranty Plus On-Site Service 2 989-3439 Thank you choosing Dell ProSupport. For tech support, visit //www.dell.com/support or call 1-800- 945-3355 2 900-9997 On-Site Installation Declined 2 370-BBRN 64GB RDIMM, 5600MT/s, Dual Rank 32 Page 3 of 7 Page 389 of 764 (2) Dell PowerEdge R660xs Servers Description Price Qty Ext. Price 450-AALV Power Cord - C13, 3M, 125V, 15A (North America, Guam, North Marianas, Philippines, Samoa, Vietnam) 4 Subtotal:$45,554.00 Breakdown Description Qty HW $42,471.31 SW $258.45 SUP $2,824.25 Page 4 of 7 Page 390 of 764 Police Department Server Refresh Prepared by: The [RE]DESIGN Group Eucalyptus Segovia (424) 207-1600 esegovia@redesign-group.com Prepared for: San Luis Obispo, City of (CA) 990 Palm Street San Luis Obispo, CA 93401 Josh Erquiaga jerquiaga@slocity.org Quote Information: Quote #: 009289 Version: 1 Delivery Date: 10/31/2025 Expiration Date: 11/28/2025 Quote Summary Description Amount (2) Dell PowerEdge R660xs Servers $45,554.00 Subtotal:$45,554.00 Estimated Tax:$3,963.35 Total:$49,517.35 Acceptance and Incorporation by Reference Acceptance of this Quote is binding and the above item(s) will be purchased in reliance thereon. All sales are final. Payment Terms are Net 30. After orders are placed, a final invoice will be provided that shall include all applicable taxes and shipping charges not included herein. This Order together with the Master Services Agreement and Service Attachments and other terms and conditions identified on Exhibit A, all of which are incorporated herein by reference (collectively, the “Agreement”) is between REDESIGN Group (sometimes referred to as “we,” “us,” “our,” or “Provider”), and the customer found on the signature block at the end of this Order (sometimes referred to as “you,” “your,” or “Client”). This A reement is effective as of the date both parties have signed below (the “Effective Date”). Both Provider and Client are sometimes referred to individually as a “Party”, or together as the “Parties”. Any capitalized terms in this Order not directly defined are referred to in the applicable document identified on Exhibit A of this Order. If there is a conflict between this Order, the Master Services Agreement, any Service Attachment, or Exhibit, this Order will control. By signing or accepting this Order, Client acknowledges, represents, and warrants that it has read and agrees to the terms and conditions identified on Exhibit A to this Order which are incorporated as if fully set forth herein. The parties hereby agree that electronic signatures to this Order shall be relied upon and will bind them to the obligations stated herein. Each party hereby warrants and represents that it has the express authority to execute this Agreement(s). This Order supersedes all prior negotiations, proposals, orders, agreements and communications between the parties regarding Provider’s Services. Provider may make changes to the Agreement at any time. If there are changes, Provider will revise the date at the top of the document. Provider may or may not provide Client with additional notice regarding such changes. Client should review the terms and conditions regularly. Unless otherwise noted, the amended terms and conditions will be effective immediately, and your continued use of the Services thereafter constitute your acceptance of the changes. If you do not agree to the amended terms and conditions, you must stop using the Services immediately. Please note, you may incur a termination fee or other third-party fees, if applicable. You may access the current version of the terms and conditions at any time by visiting http://redesign-group.com/legal. The parties, acting through their authorized officers, hereby execute this Agreement. Is a PO Required? Yes - PO# _________________No Page 5 of 7 Page 391 of 764 The [RE]DESIGN Group San Luis Obispo, City of (CA) Signature: Name: Title: Date: Signature: Name: Title: Date: Page 6 of 7 Page 392 of 764 Exhibit A Agreement Description Master Services Agreement General terms and conditions applicable to all Provider products and services Services Attachment for Managed Services Core managed services including monitoring, remote management, and help-desk Data Processing Agreement Data security and privacy agreement including statutorily required terms Service Level Objectives Targeted response times by tier of severity Schedule of Services Description of managed services offered by Provider Schedule of 3rd Party Services Notice of third-party services and waiver of claims Page 7 of 7 Page 393 of 764 redesign-group.com The [RE]DESIGN Group 2629 Manhattan Ave, Suite307 Hermosa Beach, CA 90254 The Future Belongs to the Curious Page 394 of 764