HomeMy WebLinkAboutPublic Comment HandoutNOTICE OF PUBLIC FORUM
Public Participation Hearing
Application of Southern California Gas Company Requesting Approval
of Branch Office Closures (A.25-O5-OOI)
Para mds informacion sobre esta reuni6n p0blica, y cSmo
este cambio impactard su factura, llame aI1-AOO-342-4545
How can I participate?
Southern California Gas Company (SoCalGas) and the California
Public Utilities Commission (CPUC) would like to hear from you.
You are invited to participate in a Public Participation Hearing
(PPH) to receive comments from the public about SoCalGas!
proposal to close its remaining 43 branch offices.
These PPHs are part of the formal CPUC proceeding (4.25-05-001)
that will be transcribed and placed into the {ormal record so the
CPUC can make an informed decision about SoCalGas's request.
At these hearings, you can make comments or raise concerns to
the CPUC's Administrative Law Judge overseeing this proceeding.
Where and when willthe PPHs be held?
A total of six PPHs will be held, with four in person and two
held remotely. A quorum o{ commissioners may attend, but no
decisions will be made or voted on at these PPHs.
Please note: lf you need a language interpreter, or other
specialized accommodations, please contact the CPUC's Public
Advisor's Office using the contact information at the end of this
notice at least five business days before the PPH you expect to
attend. The in-person PPH locations are ADA accessible.
For in-person PPHs, if you wish to make a public comment,
please sign up at the Public Advisor's Office table. The
webcast for the remote PPHs will have English and Spanish
captions available. Your participation by providing your
thoughts on SoCalGas's request can help the CPUC make an
informed decision.
Why am I receiving this notice?
On May 2,2025, SoCalGas filed its Branch Offices Closure
Proposal Application with the CPUC to close its remaining 43
branch offices. SoCalGas! branch offices provide customers
the ability to pay their bills in-person, inquire about their
accounts, and complete other service transactions.
SoCalGas's branch offices have become an increasingly
under-utilized service channel. Technological advancements
and evolving customer preferences towards conducting
transactions over the internet and telephone have enabled
customers to access reasonably comparable customer service
through alternative self-service channels and have reduced
customers reliance on in-person branch office interactions.
Further, reasonably comparable alternatives for in-person bill
payments are available through Authorized Payment Locations
(A,PLs), with 394 locations in SoCalGas's service territory
compared to the remaining 43 branch offices. The APLs have
similar payment processing capabilities, thereby reducing the
need for branch offices.
SoCalGas's closure proposal supports customer affordability
through expected annual savings, consistent with the CPUC's
decision approving other lnvestor-Owned Utilities' (lOUs)
closure of remaining branch offices.
January 26,2026
2:00 pm & 6:00 pm
(IN-PERSON PPH ONLY)
Glendale City Council Chambers
613 E. Broadway; 2nd Floor
Glendale CA,91206
February 2,2026
2100 pm & 6:00 pm
IIN-PERSON PPH ONL\1
Santa Ana Council Charrbers
22 Civic Center Plaza
Santa Ana. CA92701
February 6,2026
2:00 pm & 6:00 pm
(REMOTE PPH ONL\1
Phone Number: 800.857.1917
Passcode: '1673482#
Dial *1 (star one) if you wish to commsnt
Webcast: w,adminmonitoncom/calcpuc/
DATE & TIME DETAILS
Contact CPUC
Parties to the proceeding are currently reviewing the application,
including the Public Advocates Office. The Public Advocates
Office is an independent consumer advocate within the CPUC that
represents customers to obtain the lowest possible rate for service
consistent with reliable and safe service levels.
For more information, please call 1415-703-1584,
Email : PublicAdvocatesOffice@cpu€.ca.gov,
or visit PublicAdvocates.cpuc.ca.gov.
Written public comments may also be provided at any time during
the proceeding in the "Public Comments" tab of the Docket Card
for A.25-05-001, available at: apps.cpuc.ca.gov/c/iq2505001.
For additional information, updates on the hearings, and an
information sheet about the proceeding, please visit
cpuc.ca,gov/pph.
lf you have questions about CPUC processes or need special
accommodations, you may contact the CPUC's Public
Advisor's Office at:
Email: Public.Advisor@cpuc.ca.gov
Phonei 1 -866-8 49-8390 (toll-free) or 1 -415-7 O3-207 4
Mail: CPUC Public,Advisor's Office
505 Van Ness Avenue
San Francisco, CA94102
Please reference SoCalGas's Branch Closure Application
(A.25-05-001) in any communications you have with the
CPUC regarding this matter.
Where can I get more information?
Contact SoCalGas
lf you have questions about SoCalGas's request
or application, please contact SoCalGas at:
Phone: 1-877-238-0092
Email: KHuilganga@socalgas.com
Mail: KristineHuliganga
Regulatory
555 W. 5th
Los Angeles, CA 90013
Case Manager for SoCalGas
Street GT14D6