HomeMy WebLinkAbout11/09/1993, 3 - CORRECTION TO NOVEMBER 9 AGENDA MEETI - 9A AGENDA
DATE/f�ITEM#®
MEMORANDUM
November 4, 1993
To: City Council
From: John
Subject: Correcti ovember 9 Agenda
Attached is a slightly revised copy of my information systems memorandum, which is
currently included on pages 3-10 and 3-11 of the November 9 agenda. My intent was to
have this memorandum placed ahead of the City Clerk's and Finance Director's reports,
since its purpose is to introduce the broader issue involved in these matters. Therefore, I
ask that you insert this memorandum after the agenda summary, ahead of page 3-1.
JD:mc
Attachment
h/rlov9.mem
CECEI EL
NOV 5 1993
CITY CLER
MEMORANDUM
November 4, 1993
To: City Council
From: John Dunn
Subject: Overview to discussion of information systems issues: Where
to from here with the Cit}rs electronic information systems?
With apologies to Charles Darwin and Stephen Hawking, for many years the City has had
an evolutionary approach to its electronic data processing needs, but now a "critical mass"
is building which could result in an information processing "big bang". Let me give just a
couple of examples.
The Cal Poly/City/County/Chamber 'Research Park" Committee has given itself the
assignment of presenting an "electronic village community forum" early next spring, where
the possibilities of a community-wide integrated telecommunications system would be
explored which would operate for the advantage of a coalition of
government/business/education. Councilmember Roalman and I and others have chatted
with Art Gloster of Cal Poly, and the theme of these discussions is that there is a radical
change on the horizon, an explosion of information technology possibilities within the next
five years. There is general agreement that the technology is here today, and that the
institutional arrangements (TCI/Atlantic Bell is one example) are on the threshold of being
developed. The Council earlier heard a presentation on the advantages of the City
participating in SLONET (previously called FREENET), a community bulletin board.
Additionally, internal to City Hall, there are a number of substantial needs and proposals,
as described more fully in the accompanying agenda report from Bill Statler and Lori
Atwater. The accompanying agenda report from the City Clerk concerning remote access
is yet another example of the new issues being raised by the burgeoning use of technology.
Increasingly there is the danger that we will approach the various events and requests on
a case-by-case basis, without really having a blueprint for our future in front of us.
I contrast this with our other "infrastructure planning and implementation systems", where
there would be a community uproar if we started installing.streets, water and sewer lines,
traffic signals, and electrical power poles in a haphazard fashion without knowing where we
are going,without a plan. As an analogy, the staff and the Council subcommittee have been
working for months on the appropriate approach to the annexation of the Airport Area, and
it has been decided that this process couldn't and shouldn't be completed without a fiscal
cost-benefit analysis,plan for services,public facilities financing plan, and specific plan(land
use) for the area. In short, as with this example, the classic SLO approach has been to
anticipate the future, and then to develop a planning process whereby the community can
determine what it wants and define the steps to getting there.
In my assessment, the pending "build-up demand" for computer information processing is
getting to be enormous, and there is the danger that we will be responding to the "squeaky
wheels" portion of this demand. While that will cause enlargement and possible
improvement of the system, it will also be done at risk to other perhaps-equally-legitimate
parts of the system which, for whatever reason, didn't scream for equal attention.
In the longer term, I think that these observations argue for two things: (1) that we should
proceed with some caution, with the realization that by taking incremental actions we are
really determining the de facto plan for the City's computer information processing system,
whether the benefits are fully defined or whether it is properly integrated with other
necessary components of the system, and (2) in order to avoid growing haphazardly, we
should be proceeding according to a plan, so that we can determine what we want, can
figure out a path to get there, know when we've arrived, and know what has to be given up
in order to gain something else.
Up until quite recently, our computer processing needs were largely internal to the
organization. We had a need, and we figured out how to best meet that need within the
resources available to us, with the major criteria for moving ahead being that we didn't
somehow "goof up" other parts of the internal system, and that the "right hand knew what
the left hand" was doing. The coming revolution, the seeds of which have been sewn this
past year, is that the City's information processing is no longer seen solely as a means to get
our work done, but is also being viewed by many as a community resource and as a
prospective public service. Therefore, we are on the threshold of providing a new "service".
If this "new service" were to be provided in Police, Utilities, or Public Works, it would
receive a great deal of scrutiny and considerable analysis. I am simply arguing for the same
care and concern in this area as we feel obligated to give to other areas.
This, then, is the larger context in which these individual items or requests should be
discussed. Though the various proposals contribute in some way towards our long-term
"plan" for both servicing the needs of the organization and the needs of the community,we
need to ask ourselves: are some "components" of this plan more achievable and more
beneficial than others, and can we "get it all" in the relatively short-term or do we have to
enter into some priority setting mechanism to separate the kernel of our needs from the
chaff of our desires?
Again, these'are the sorts of questions that float through my mind as we eagerly anticipate
a greatly expanded future in this arena. While I am a strong proponent of the future, I find
myself asking "where are we really going?" and trying to think through the implications of
various proposals and wanting the City to design a course which produces the greatest
benefits which our resources will allow us to achieve.
For all of the above reasons, I am recommending that the Council strongly consider
preparation of an information systems master plan in the near future.
JD:mc
�� MEETING DATE:
10111 lp��1pf 11 city Of Sa. . suis OBISPO 11/9/93 - 9a.m.
Oft A COUNCIL AGENDA REPORT ITEM NUMBER
FROM: Diane R. Gladwell, City Clerk
SUBJECT: Remote Access for Council Members
RECOMMENDATION: Consider amending the City's Remote Access Policy to provide
City-owned computers to Council Members
DISCUSSION:
At the October 26th Council meeting, Council asked for further discussion of equitable
access to computer information by Council Members. During the pilot remote access
project, we have ensured that information access has been equitable to the entire Council,
but there are "on-line" reports not currently available to Council Members that we would
like to make available to the full Council:
*Electronic Agendas, including: 60-day agenda,preliminary agenda, current agenda,
and action updates. The 60-day agenda is updated on a real-time basis by the entire
organization, and the preliminary agenda is updated by City Clerk staff as changes
occur. Electronic access to these reports would also allow paper distribution to be
discontinued to those Council Members who wish to rely on electronic access.
+Citylink, etc. In addition to electronic agendas, there are a number of other
applications, including Citylink, that would be easier and less expensive for Council
Members to access if they could do .so from their homes.
FISCAL IMPACTS:
If two Council Members wish to be equipped with IBM-compatible computers at this time,
the City would incur an expense of approximately $3,000. In the long-term, this could result
in expenses totalling $7,500 if all Council Members want to be provided with computers.
ALTERNATIVES:
1) Utilizing the current Remote Access Policy, make electronic agendas and Citylink
information available. Council Members with IBM-compatible computers at home would
be able to access the information remotely, those without IBM-compatible computers would
access the information through the Council Office computer.
I
2) Continue the.current practice of relying on written agenda updates rather than making
information electronically available.
3) Amend the Remote Access Policy to provide Council Members with City-owned
computers.
ATTACHMENT: Remote Access Policy
3-�
ATTACHMENT "A"
REMOTE ACCESS TO THE CITY'S COMPUTER SYSTEMS
PURPOSE STATEMENT
Modem use to and from the City's computer systems should occur under guidelines that are
incorporated into the Management Information Systems policies and procedures. The remote
access policies outlined below are intended to establish a framework for the use of modems City-
wide.
LINK TO MANAGEMENT INFORMATION SYSTEMS POLICIES
The City is committed to a strategy of decentralized computing systems based on local area
network technology. Although decentralized, centralized support through the Information Systems
Division of the Finance Department is provided for hardware, software and devices that are
integrated into each site local area network. Non-LAN data communications, including modems,
fall into the category of uses not supported by Information Systems. As such, purchase, installation,
maintenance and support of modems are the sole responsibility of the operating departments.
Under Management Information Systems guidelines, the City encourages the use of information
systems that are compatible and maximize the easy exchange of information between users and
departments, and minimize the duplication of data bases and maintenance efforts. Modems
installed in different locations for individual use should be minimized in the future. If growth of
these devices continues, a modem pool (communications server) should be installed as a local area
network resource which will allow many users to access the same modems using network
communication software. This device would be installed, maintained and supported by Information
Systems.
AUTHORIZED USE
Council Members and System Administrators are specifically authorized to have remote access to
the City's local area network. Access by other staff members requires the approval of the
Department Head and the concurrence of the System Administrator. Any significant use of remote
access for "telecommuting" must be approved by the CAO.
SECURITY
The following practices are intended to provide reasonable, but not absolute, safeguards against
unauthorized access to the City's computer systems:
Communications Software. All communications shall be conducted via"dial-back" communications
software. The caller list in the software contains the user login name,password and phone number
of authorized users. This ensures that the host is accessible only to remote users at the numbers
in the caller list. The communication software will "dial-back" to the authorized remote user who
has requested access to the system.
Passwords. All users of the City's computer systems must be issued a login name and password.
The City standard login name is first initial and last name up to eight characters. Passwords are
a confidential sequence of letters and numbers. Because passwords are the key to system security,
3-3
which becomes an even greater issue when remote access is provided, it is essential that they are
not disclosed or utilized by other persons. All passwords will be assigned by the System
Administrator and changed every six months. Disclosure of passwords (or the use of an
unauthorized• one) may result in terminating access (remote or local) to the City's LANs, and
depending on the severity of the outcome of the disclosure, may result in disciplinary action,
including termination.
SUPPORT RESPONSIBILITIES
Information Systems Information Systems will establish standards for remote access communication
software and external modems to be used. Information Systems will also provide initial installation
of external modems and communication software for Council Members in their role as System
Administrators for City Hall LAN. Information Systems does not otherwise support remote access
to the City' computer systems.
System Administrators Each site System Administrator is responsible for the training and technical
support required for use of remote access and for developing procedures for its use at their site as
appropriate. System Administrators are also responsible for installing external modems and
configuring the communication software for remote access to their site's local area network.
Modems shall rum at speeds of 9600 baud or higher. This speed will allow the transfer of
documents, text processing, and provide the best investment of funds. This approach should
provide reliable use of the City's standard application software such as WordPerfect, E-mail, and
Lotus; databases such as the Land Use Inventory will probably be too slow and are not
recommended for use via remote access. Printing to the network printer is available and
incorporated into the user login name; printing to the home printer creates potential problems for
support and therefore, can not be guaranteed.
Departments. Departments are responsible for the costs of purchasing modems and communication
software, and for approving employee access to the LAN. In the case of Council Members, the
City Clerk's Office is responsible for training and support for use of modems in accessing the City
Hall local area network as well as the use of standard City office applications.
USER RESPONSIBILITIES
Users who own a computer and are authorized to have remote access may dial-in to the City's local
area network. The minimum computer must be an IBM PC or compatible with 640K RAM and
DOS 3.1. The remote user must coordinate with their site System Administrator for the
installation of a City-owned modem and communication software. Any other costs associated with
installing remote access as well as the on-going maintenance, repairs, and upgrades of the remote
computer are the responsibility of the individual user. At the end of employment with the City (or
termination of remote access privileges), the communication software and external modem must
be returned to the City.
Each remote user will have the same level of access to programs and files as they would while on
site. As noted above, unauthorized access or improper system utilization may result in terminating
access (remote or local), and depending on the severity of the outcome of improper use, may result
in disciplinary action, including termination.
J-,f4
1""44—
�III�IIIIIIVhI�II�� IIuIU MEETING OATS:
hj► c�".7 orr san 01S osispo //- � &
COUNCIL AGENDA REPORT ITEM NUMBER:
FROM: William C. Statler, Director of Finance UI k
Prepared by: Lori Atwater, Information Systems Coordinator
SUBJECT: INFORMATION SYSTEMS PLANNING
CAO RECOMMENDATION
■ Review current issues before the City regarding its use of automated information
systems.
r
■ Discuss alternatives for addressing the City's long-term information systems needs.
OVERVIEW
Two basic approaches are available to the City in planning its information systems needs:
■ Ad hoc. Planning will occur, as needs arise, on an ongoing basis.
■ Long-terra plan. In addressing our basic infrastructure needs like water, wastewater,
and circulation, it has been our practice to prepare master plans to ensure that we
maintain and improve our infrastructure in the most cost effective manner possible
by focussing on what we should do and when. Perhaps it is time to view our
information systems infrastructure in the same way, and prepare long-term plans
accordingly that identify and prioritize needs
Attached is an outline of information and communications technology which are being
proposed by City departments as well as improvements being considered externally by other
organizations in the San Luis Obispo community that will undoubtedly affect our own
information systems planning. This listing is not intended to be all-encompassing, but to
provide the Council with a brief overview of the issues that will be planned one way or
another: ad hoc or through a comprehensive, well thoughtout strategy.
DISCUSSION
In 1990, the City began a planning effort to chart the City's future systems and networking
direction. City staff compiled a comprehensive assessment of present systems, resources,
and future needs, and used the expertise of a consultant from the Warner Group to prepare
a high-level needs analysis. Based on a roundtable discussion with the consultant,
Management Team, and other key staff involved in managing the City's information systems,
a consensus was reached that the next step should be the development of a Citywide
information systems master plan. The planning project should emphasize development of
a process that is flexible, action-oriented, and involves representatives from every
department. An information systems strategic plan would enable the City to identify and
prioritize inter-departmental and intra-departmental needs.
ilm�►>I►I►�IIIIIII�P II�IU city Of San SUIS OBISPO
INUM11 mg COUNCIL AGENDA REPORT
This project was budgeted for completion in the 1991-93 Financial Plan but was deferred
due to City financial constraints. The City has since implemented several information .
systems projects, several more are in development stages, and there is an increasing number
of information systems projects being planned in the community that may affect the City.
An information systems master plan is needed now more than ever before: with the
installation of the wide area network City-wide service consolidation, interdepartmental
workgroup efforts and electronic communication with the world outside of the City are
possible. The objectives of an information systems master plan would be to develop a
strategy that:
■ Defines the City's requirements in the areas of information systems, networking,
connection to information systems outside of the City,financial management systems,
and telecommunication systems over the next three to five years
■ Considers the wide range of available alternatives for information and
communication systems and identify the best available approaches for the City
■ Considers the organization, training and support needed to successfully implement
and maintain the new systems
■ Prepares a cost/benefit analysis of the planned approach
■ Develops a phased implementation schedule to effectively meet the City's long-term
objectives based on agreed upon priorities
SUMMARY
As the City continues to increase its use of existing office automation equipment and
networks, individual department requests for improvements vie for limited funds. During
this time when government agencies from the federal to local level are encouraging the
effective use of technology for increased productivity, the City must make a serious
commitment to planning for future uses of its information systems.
ATTACHMENT
Overview of information systems projects currently funded or under discussion internally by
the City and externally by other community organizations
PROPOSED INFORMATION SYSTEMS PROJECTS
INTERNAL
Funded in the 1993-95 Fptancial Plan
Wide area networking. An"electronic highway"'using fiber optic cable, microwave radio link
or lease lines which allows local area network traffic to travel without bottlenecks between
geographically dispersed City sites. The proposed sites to be connected include:
City Hall
Corporation Yard
Engineering and Public Works/Utilities Administration
Police Station
Fire Station Headquarters
Parking Administrative Offices
Recreation Administrative Offices
Integrated email, calendaring and scheduling. Allows networked City staff to send
messages, reports, forms and schedule meetings from their workstation.
Fiber optic installation policy. Fiber optic cable runs between City buildings provide the
most cost effective, reliable and flexible backbone for data, voice and video communication.
This policy would outline when fiber optic cable should be installed,what locations are most
advantageous to the City, what material specifications should be used, building standards for
its proper installation, and references to City engineering standard specifications and details.
Recreation scheduling. Application software that allows Recreation staff members to
schedule facilities, leagues, equipment and staff.
Records management system. The current document filing and retrieval system using
microfilm and microfiche is obsolete. Developing an optical disk storage system that has
full text search capabilities would significantly improve information access and increase
productivity. This system would eventually be available to all departments for document
search using their workstation computers over the network. Only an initial pilot program
is currently funded.
Other Projects Under Discussion
Information kiosk A public information touchscreen computer designed to provide an
effective, interactive and widely accessible method of delivering government information
directly to the citizens. A pilot program is currently under conceptual design using Cal Poly
student resources.
Barcoded opticalscanning systems. Devices which read barcode for direct input into the
City's computer systems which can significantly reduce data entry time and minimize errors.
These systems may be used for billing, inventory management, and any other entry-intensive
systems where barcoded forms can be effectively preprinted. Common uses of this
technology are seen at grocery store check-outs and video rental stores.
U?_ 7
Voice mail system/automated attendant. Significantly reduces cans transferred between City
departments using a programmed "tree" of messages which leads the caller to the correct
department or staff without requiring knowledge of the City's organizational structure. This
system could be designed to ensure that no caller receives a busy signal or more than three
rings; it also allows the use of "voice mail boxes" with the option of talking to someone
rather than simply hearing a message.
Cable television franchise. The City may wish to evaluate the changing face of CATV in
light of trends in the data, voice, and video communications field.
Personal computer purchasing by employees. Many cities allow employees to purchase
computers through their City via payroll deduction. This program would recognize the
importance of information technology in increasing employee productivity, and recognize
that the most cost effective way of training employees in software programs is at their own
homes on their own time.
Planning presentation resources. The Council and advisory bodies have expressed a need
for improved presentation materials for their review and analysis of planning proposals. The
technology would provide for improved mapping, photo-realistic modeling, virtual-reality
applications of walk-through presentations, and interactive graphics portraying a number of
"what-if' scenarios.
Updated financial management information system (FMIS). The City's current FMIS
hardware (IBM System 36) was acquired in 1985 (and was relatively "old" technology even
at that time). This hardware as well as the software applications purchased at that time '
cannot be expanded to meet changing storage and processing requirements as programs are
based on archaic coding practices that are not compatible with City software and hardware
standards. It is highly unlikely that this system - which pays vendors, produces payroll
checks, issues utility bills, and generates financial reports - can be relied upon much longer
to provide these services. As our fiscal future becomes even more challenging, the need for
reliable, timely financial information will be even greater than it is today.
Optical disk storage systems. Several department have data storage devices which use
optical disk technology. As noted above, the City Clerk's office is currently developing a
pilot program using this technology. The City should have defined standards as the use of
such devices grows.
Internet access. The Internet is a world-wide network of computer systems which has been
used by higher education for 15 years and has more recently been used by government and
private industry for information search and retrieval, sending messages, and file transfer.
We have recently received many requests throughout the organization for access to this
system, which will undoubtedly become the backbone for the "information highway" that has
received a great deal of "pop culture" attention lately.
Police mobile data terminals. These devices allow police officers in the field to scan drivers
licenses, receive on-line crime information, and prepare reports in the field. Their use
would increase available officer hours in the field, reduce paper, and allow faster delivery
of public safety services.
J4
Public safety communica --ns. A complete revision of radio frequencies and communication
channels used by Police, Fire, Utilities, and Public Works will be required by. the FCC in
the near future. It is anticipated that the Police Department will coordinate with Fire,
Public Works and the County in a JPA-type approach to define future communication
requirements.
Geographic information system (GIS). Developing land use databases and computer aided
design (CAD) mapping to allow automated land use planning, zoning, modeling, simulation,
utilities infrastructure and distribution management, and public safety routing. Standards
must be developed so that each department uses the same base map, similar drafting
symbols,and the most widely required data elements and compatible interfaces for searching
and reporting on the information retrieved. Although the benefits of a well planned and
implemented GIS are significant, it requires a significant commitment of resources to do so.
Telecommuting. Reduced trips and better air quality can potentially be achieved by
facilitating staff use of home computers to access the City's computer systems for the
purpose of work.
Access to the "electronic highway". While the federal government has made much to do
about the electronic highway, the City has no plan for when, how or even why access to this
infrastructure should be obtained.
Electronic village concept. The SLONET project has created increasing discussion about
how citizens should be given electronic access to information and services provided by
government, educational institutions and the business community. The City should clearly
defined what our role in this effort should be, what information we wish to offer, and how.
often we will provide it.
Training and support for expanded applications. Adequate funding and staff resources to
train, support, and maintain any enhanced information systems will be essential if we are
to truly benefit from the use of automated technology.
EXTERNAL
County of San Luis Obispo
Voice response system. Allows the public to access information about County services over
the telephone.
Cal Poly
Distance learning project. Allows the interactive delivery of classroom instruction via video
for schools, businesses and government agencies. The City has the opportunity to use this
training tool.
SLOIVET Project
Electronic village concept. Community computing access (private citizen, business,
government, educational institutions) to an electronic bulletin board for email, information
sharing. An electronic village forum has been proposed for Spring of 1994.
,3-9
MEMORANDUM
November 2, 1993
To: City Council
From: John Dunn
Subject: Overview to discussion of information systems issues: Where
to from here with the City's electronic information systems?
With apologies to Charles Darwin and Stephen Hawking, for many years the City has had
an evolutionary approach to its electronic data processing needs, but now a "critical mass"
is building which could result in an information processing 'big bang". Let me give just a
couple of examples. The Cal Poly/City/County/Chamber "Research Park" Committee has
given itself the assignment of presenting an "electronic village community forum" early next
spring, where the possibilities of a community-wide integrated telecommunications system
would be explored which would operate for the advantage of a coalition of
government/business/education. Councilmember Roalman and I and others have chatted
with Art Gloster of Cal Poly, and the theme of these discussions is that there is a radical
change on the horizon, an explosion of information technology possibilities within the next
five years. There is general agreement that the technology is here today, and that the
institutional arrangements (TCI/Atlantic Bell is one example) are on the threshold of being
developed. The Council earlier heard a presentation on the advantages of the City
participating in SLONET (previously called FREENET), a community bulletin board.
Additionally, internal to City Hall, there are a number of substantial needs and proposals,
as described more fully in the accompanying agenda report from Bill Statler and Lori
Atwater.
Increasingly there is the danger that we will approach the various events and requests on
a case-by-case basis, without really having a blueprint for our future in front of us.
I contrast this with our other "infrastructure planning and implementation systems", where
there would be a community uproar if we started installing streets, water and sewer lines,
traffic signals, and electrical power poles in a haphazard fashion without knowing where we
are going, without a plan. As an analogy, the staff and the Council subcommittee have been
working for months on the appropriate approach to the annexation of the Airport Area, and
it has been decided that this process couldn't and shouldn't be completed without a fiscal
cost-benefit analysis,plan for services,public facilities financing plan, and specific plan (land
use) for the area. In short, as with this example, the classic SLO approach has been to
anticipate the future, and then to develop a planning process whereby the community can
determine what it wants and define the steps to getting there. The accompanying agenda
report from the City Clerk concerning remote access is yet another example of the new
issues being raised by the burgeoning use of technology.
In my assessment, the pending 'build-up demand" for computer information processing is
getting to be enormous, and there is the danger that we will be responding to the "squeaky
wheels" portion of this demand. While that will cause enlargement and possible
improvement of the system, it will also, be done at risk to other perhaps-equally-legitimate
parts of the system which, for whatever reason, didn't scream for equal attention.
In the longer term, I think that these observations argue for two things: (1) that we should
proceed with some caution, with the realization that by taking incremental actions we are
really determining the de facto plan for the City's computer information processing system,
whether the benefits are fully defined or whether it is properly integrated with other
necessary components of the system, and (2) in order to avoid growing haphazardly, we
should be proceeding according to a plan, so that we can determine what we want, can
figure out a path to get there, know when we've arrived, and know what has to be given up
in order to gain something else.
Up until quite recently, our computer processing needs were largely internal to the
organization. We had a need, and we figured out how to best meet that need within the
resources available to us,.with the major criteria for moving ahead being that we didn't
somehow "goof up" other parts of the internal system, and that the "right hand knew what
the left hand" was doing. The coming revolution, the seeds of which have been sewn this
past year, is that the City's information processing is no longer seen solely as a means to get
our work done, but is also being viewed by many as a community resource and as a
prospective public service. Therefore, we are on the threshold of providing a new "service".
If this "new service" were to be provided in Police, Utilities, or Public Works, it would
receive a great deal of scrutiny and considerable analysis. I am simply arguing for the same
care and concern in this area as we feel obligated to give to other areas.
This, then, is the larger context in which these individual items or requests should be
discussed. Though the various proposals contribute in some way towards our long-term
"plan" for both servicing the needs of the organization and the needs of the community, we
need to ask ourselves: are some "components" of this plan more achievable and more
beneficial than others, and can we "get it all" in the relatively short-term or do we have to
enter into some priority setting mechanism to separate the kernel of our needs from the
chaff of our desires?
Again, these are the sorts of questions that float through my mind as we eagerly anticipate
a greatly expanded future in this arena. While I am a strong proponent of the future, I find
myself asking "where are we really going?" and trying to think through the implications of
various proposals and wanting the City to design a course which produces the greatest
benefits which our resources will allow us to achieve.
For all of the above reasons, I am recommending that the Council strongly consider
preparation of an information systems master plan in the near future.
JD:mc
3��