HomeMy WebLinkAboutGrievanceADACity of San Luis Obispo
Grievance Procedure Under
The Americans with Disabilities Act
This Grievance Procedure is established to meet the requirements of the Americans with
Disabilities Act of 1990. It may be used by anyone who wishes to file a complaint
alleging discrimination on the basis of disability in the provision of services, activities,
programs, or benefits by the City. The City’s Personnel Policy governs employment-
related complaints of disability discrimination.
The complaint should be in writing and contain information about the alleged
discrimination such as name, address, phone number of complainant and location, date,
and description of the problem. Alternative means of filing complaints, such as personal
interviews or a tape recording of the complaint will be made available for persons with
disabilities upon request.
The complaint should be submitted by the grievant and/or his/her designee as soon as
possible but no later than 60 calendar days after the alleged violation to:
ADA/504 Coordinator (Monica Irons)
c/o Department of Human Resources
City of San Luis Obispo
990 Palm Street
San Luis Obispo, CA 93401
Within 15 business days after receipt of the complaint, the ADA/504 Coordinator
(Monica Irons) or his/her designee will meet with the complainant to discuss the
complaint and the possible resolutions. Within 15 business days of the meeting, the
ADA/504 Coordinator (Monica Irons) or his/her designee will respond in writing, and
where appropriate, in format accessible to the complainant, such as large print, Braille, or
audio tape. The response will explain the position of the City and offer options for
substantive resolution of the complaint.
If the response by the ADA/504 Coordinator (Monica Irons) or his/her designee does not
satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the
decision within 15 business days after receipt of the response to the City Manager or
his/her designee.
Within 15 business days after receipt of the appeal, the City Manager or his/her designee
will meet with the complainant to discuss the complaint and possible resolutions. Within
15 business days after the meeting, the City Manager or his/her designee will respond in
writing, and, where appropriate, in a format accessible to the complainant, with a final
resolution of the complaint.
All written complaints received by the ADA/504 Coordinator (Monica Irons) or his/her
designee, appeals to the City Manager or his/her designee, and responses from these two
offices will be retained by the City for at least three years.