HomeMy WebLinkAboutGenetec Training Guide 08072018
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City of San Luis Obispo
PARKING SERVICES |ENFORCEMENT
12/09/21
Genetec Patroller
TRAINING GUIDE
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Contents
Logging On and Off ........................................................................ 2
Main Window for Genetec Patroller .............................................. 3
Notification Bar in Genetec Patroller ............................................. 6
Selecting Overtime Rule to Enforce ................................................ 8
About Overtime Hits for City Parking Enforcement ..................... 10
Accepting Hits .............................................................................. 12
Rejecting Hits ............................................................................... 13
Hit Reject Reasons ....................................................................... 14
Editing Reads ............................................................................... 15
Manually Capturing License Plates .............................................. 16
Permit Hits………………………………………………………………………………..17
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Logging On and Off
To log into the tablet, you need to enter the following:
• Username
• Password
To log on to Genetec Patroller
• Double click on desktop Icon shortcut. The Genetec Patroller main window will appear.
To log off Genetec Patroller
1. Close the Genetec Patroller window.
• The Genetec Patroller log off window appears.
2. From the log off screen, choose one of the following options:
• Logout: Logs off Genetec Patroller without closing the application.
• Shutdown: Logs off Genetec Patroller closes the application and shuts down your system.
• Exit: Logs off Genetec Patroller and closes the application.
NOTE: To cancel your log off, tap outside the log off screen.
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Main Window for Genetec Patroller
This section introduces you to the main components of Genetec Patroller. More information on each component is
provided in the different sections of this guide.
A. Notification bar the information displayed in the notification bar depends on how Genetec
Patroller is configured. Generally, you’ll see basic information, such as the current time and
date, your Genetec Patroller username, parking enforcement rules (if applicable), and so
on. There are also icons to notify you if a connection has been lost, or if an offload didn’t
complete in a previous session. The cloud icon shows whether Genetec Patroller is sharing
plate reads with other patrol vehicles.
NOTE: If Genetec Patroller requires an update, you’ll see the update icon appear () in the
notification bar.
B. Search for captured reads and hits
C. Plate review reel See plate reads live as they occur. You can review reads and hits from the
plate review reel, and search for specific license plates.
• To view more information about a read or hit, tap the item on
▪ the plate review reel.
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• To navigate through the list, swipe the plate review reel left or
▪ right, or touch and hold the left and right arrows. You can also
▪ type CTRL and use the slider to go directly to a specific read.
• To resume live plate reading at any time, tap Go live.
D. Selected read Tap a read to review it in the information panel and see its location on the
map (if maps are installed).
E. Go live button Tap to resume tracking live reads and view the patrol vehicle’s
position on the map (if maps are installed).
F. Information panel See information about a read or hit such as the context image, LPR
image, and so on. Tap the image to switch between displaying the context image and the
map in the main viewer. Tap the license plate text string to edit the plate.
G. Zoom controls Control the behavior of the Main viewer.
• To zoom in, tap the (+) button.
• To zoom out, tap the (-) button.
H. Camera indicator Indicates which camera on the vehicle captured the read or hit.
I. Main viewer Displays the patrol vehicle’s current location on the map, as
well as the different types of reads and hits for your AutoVu configuration.
• Circle: No overtime rule, permit list, or zone selected. Reads are
in grey, hotlist hits are the color defined by administrators in
Config Tool (red by default).
• Triangle (Permit lists): A permit list is selected. Reads are in
grey, hits are in green.
• Diamond (Overtime rules): Overtime rule or zone selected.
Reads are in grey, hits are in blue.
NOTE: When Show due is active, overtime reads appear in the color defined for the
overtime rule by administrators in Config Tool.
J. Street address or GPS coordinates Displays the current location of the Genetec Patroller.
Click to change the display from GPS coordinates to a street address and vice versa.
K. Pause/Resume reading Pauses and resumes plate reading for all Sharps installed on the
vehicle.
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L. Toolbar
Hits: Tap to display all unacknowledged hits. Only pending hits are displayed, you must tap
Review to see the hits that were processed (enforced, not enforced, or rejected).
• Overtime: Select the overtime rule to enforce
• Permits: Select the permit list to enforce.
• Manual Capture: Capture a license plate by typing the plate information
manually.
• New wanted: Manually add a license plate to the patrol vehicle’s local database
on the in-vehicle computer, so Genetec Patroller can generate a hit if the plate
is captured. New wanted license plate values are not part of any hotlist files and
not pushed to any other patrol vehicles or Security Center.
• Plate lists: Tap to display active hotlists and permit lists. You can also perform
past read matching.
• Offload: Offload LPR data at the end of a shift.
• Options: Adjust basic Genetec Patroller options such as volume.
• Status: View Genetec Patroller statistics, download status, diagnostics, error
messages, and version information.
• Video: View the live video feed from the Sharp’s LPR camera or context
camera. What it means
only the front-left is reading plates.
only the front-right is reading plates.
both are reading plates.
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Notification Bar in Genetec Patroller
The Genetec Patroller™ notification bar reflects the mode you are working with and
displays useful information such as the time/date, the Genetec Patroller™ name, and so
on. Icons also exist to help you determine if there are connection issues, if Genetec
Patroller™ requires an update, or if there are still plate reads pending for offload.
The appearance of the notification bar varies depending on which Genetec Patroller™
mode you are working in and how Genetec Patroller ™ is configured. If you are not using a
GPS device, the GPS connection status icon won’t appear, just as the Security Center
connection status icon won’t appear when you are working with Genetec Patroller™
Standalone. The following example illustrates the notification bar in Law Enforcement
mode.
A. Plate link icon N/A The icon shows whether Genetec Patroller™ is using Plate link to
share plate reads with other patrol vehicles.
• When you enter an overtime zone or select a permit, a Downloading reads
message is displayed. To ensure that all violations are detected, it is recommended
that you wait until the # reads downloaded message is displayed and the Plate link
icon displays a check mark ( ) before continuing the patrol.
• Arrows on the Plate link icon indicate whether plate reads are being uploaded or
downloaded (). If plate reads are buffered in the system, a number indicates
the number of reads that are awaiting transmission ().
B. Camera connection
The icon changes color depending on the connection status of your
status icon cameras. If Genetec Patroller™ loses the connection to a camera, a sound
alerts you of the change and the icon turns red. The icon will also indicate
how many cameras are not connected. Tap the icon to open the Status
window for more information about the problem.
NOTE. Before beginning make sure you have a green camera
icon.
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C. GPS connection status The icon changes color depending on the connection status of your GPS
icon device. If Genetec Patroller™ loses its connection to the GPS device, a
sound alerts you of the change and the icon turns red. Tap the icon to
open the Status window for more information about the problem.
NOTE: Before beginning make sure GPS icon is green.
D. Security Center The icon changes color depending on the connection status of Security
connection status Center. If Genetec Patroller™ loses its connection to Security Center, a
icon (not applicable sound alerts you of the change and the icon turns red. Tap the icon to
to Genetec Patroller™ open the Status window for more information about the problem.
Standalone)
E. Error message icon Indicates there is an error message waiting with more information.
Tap the icon to open the Messages tab on the Status page for more
information about the error. Once you’ve tapped the icon it will disappear
from the notification bar.
Selecting Permits in Genetec Patroller
The Permit window allows you to select the permit you want to enforce.
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• You may have more than one permit list to choose from, so choose the permit list that applies to
your
patrol area.
NOTE: Auto-selection of a permit is only supported in Security Center 5.3 SR1 and later. The
Auto-Selection tab will be disabled if you are using an older version of Security Center.
To select a permit to enforce:
1 In the main Genetec Patroller™ window, tap Permits.
If you’re using an overtime rule and permit list together, make sure to choose the ones that
correspond
to each other.
2 Select a permit from the list.
3 Click OK.
The color of the Permits icon in the Genetec Patroller™ main window will change to reflect the
color
of the permit chosen. Click Cancel at any time to return to the main window and None to clear the
currently selected permit list.
Selecting Overtime Rule to Enforce
What you should know
• You can select an overtime rule manually or let Genetec Patroller ™ automatically select
it for you using the Auto-selection option.
• You may have more than one overtime rule to choose from, so you need to know
which overtime rule applies to your patrol area. If you’re using an overtime rule and
permit list together, make sure to choose the ones that correspond to each other.
• If an overtime rule cannot be enforced, it will be greyed out. For example, if you’re
patrolling on a weekday, an overtime rule that applies only on weekends will be greyed
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out. If you have a large list of overtime rules loaded in Genetec Patroller™, this helps you
see which rules you can enforce at the time you’re patrolling.
• When you select an overtime parking rule to enforce, if your system is registered to
use Plate link, a Downloading reads message is displayed. To ensure that all overtime
violations are detected, wait until the # reads downloaded message is displayed and the
Plate link icon displays a check mark () before continuing your patrol.
To select an overtime rule to enforce:
1 In the main Genetec Patroller™ window, tap Overtime.
2 Select the appropriate overtime rule for the zone.
3 Click OK.
Click Cancel at any time to return to the main window and None to clear the currently
selected overtime rule.
After you finish
After you select the appropriate overtime rule, do your first Genetec Patroller™ pass through the
zone to log the parked vehicles’ positions. When you do a second pass make sure you select the
same overtime rule that was used for the first pass. You can tap Show due in the Genetec
Patroller™ Main window to see which vehicles are due for enforcement and where they are
located.
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About Overtime Hits for City Parking Enforcement
An overtime rule specifies when and for how long a vehicle can park in designated areas
Genetec Patroller administrators can configure the color of overtime hits. The color
shown here is only one example.
A Currently selected hit The plate review reel shows all the hits that have not yet been
accepted or rejected. The selected hit is highlighted.
• Tap a hit on the list to see more information about it in the hit
panel and information panel.
• Tap Go live to return to live plate reading.
B Hit panel Shows information on the hit.
• Tap Accept or Reject to acknowledge the hit.
C Vehicle images of currently Two images are shown because an overtime hit depends on the
selected hit comparison between two-time stamps (patrol vehicle’s first and
second pass).
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D Information panel Shows information on the vehicle and plate.
• Tap the vehicle image to see it in the main viewer.
• Tap the license plate text string to edit the plate.
E Review wheel images N/A For City Parking Enforcement with Wheel Imaging only.
F Unacknowledged hits Tap Hits to display the list of all unacknowledged hits.
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Accepting Hits
What you should know
• When a hit is accepted and not enforced the plate that generated the hit is not
removed from the hotlist. Therefore, if the plate is read again, it will generate another
hit.
• After you acknowledge a hit (accept or reject it) and choose whether to enforce it
or not, Genetec Patroller™ removes it from the main list of unacknowledged hits.
• When a Sharp camera captures a license plate read, the system notifies you by emitting
a sound.
To accept a hit:
1 From the main Genetec Patroller™ window, tap Hits.
The unacknowledged hit list appears in the plate review reel.
2 Tap a hit and review the information in the Hit panel and Information panel.
3 Tap Accept.
Depending on which mode you are working in and how Genetec Patroller™ is
configured, you may be required to provide additional information when accepting a
hit.
4 If applicable, specify whether to Enforce the hit by clicking Enforce or Do not Enforce.
Depending on which mode you are working in and how Genetec Patroller™ is
configured, when a hit is enforced you may be required to enter additional
information.
5 Tap Go live and continue patrol.
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Rejecting Hits
When you receive a hit that is not valid, you reject it. For example, if the hotlist that
generated the hit is obsolete, you would reject the hit.
What you should know
• When a hit is rejected the plate that generated the hit is not removed from the
hotlist. Therefore, if the plate is read again, it will generate another hit.
• After you acknowledge a hit (accept or reject it) Genetec Patroller™ removes it
from the main list of unacknowledged hits.
To reject a hit:
1 From the main Genetec Patroller™ window, tap Hits.
The unacknowledged hit list appears in the plate review reel.
2 Tap a hit and review the information in the Hit panel and Information panel.
3 Tap Reject.
You can review rejected hits by tapping the Review button in the hits window.
a hit.
4. Provide reason why hit was rejected.
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Hit Reject Reasons
Hit reject reasons allow you to provide more information to Genetec Patroller ™
administrators if you reject a hit. Depending on how Genetec Patroller ™ is configured, you
might be required to provide this additional information when rejecting a hit.
For example, Genetec Patroller™ may have misread the license plate
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Editing Reads
If a plate is misread and you want to correct it before offloading the data, you can edit
the plate numbers from the information panel of the Genetec Patroller ™ main window.
What you should know
• You cannot edit a hit after it has been accepted or enforced.
• Reads can no longer be edited after an offload.
• An edited read replaces the original read.
To edit a plate read:
1 From the main Genetec Patroller™ window, tap the plate read in the
information panel. The edit read dialog box opens.
2 Enter the correct value.
3 Tap OK
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Manually Capturing License Plates
If a plate cannot be automatically read by a camera, you can manually capture a plate to
add to the Genetec Patroller™ database.
What you should know
You can also use Manual capture for first and second pass overtime reads.
To manually capture a license plate:
1. In the main Genetec Patroller™ window, tap Manual capture
2. Enter the following information:
• Plate: The license plate number you want to capture.
• State: The plate’s issuing state or province.
• Orientation: The camera you want to use to capture the context image. By
default, Genetec Patroller™ automatically selects the camera that was used
for the previous read.
This option is only available when you have two or more Sharps installed. If the
camera used to take the previous read is disconnected or turned off, the orientation
defaults to the first camera listed on the Units tab of the Cameras page in Patroller
Config Tool. For more information, see the Genetec Patroller™ Administrator Guide.
3. Tap Add.
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Permit Hits
About permit: hits Permit lists contain information on vehicles that are permitted to park in
designated areas. The logic for a permit hit is the opposite of a hotlist hit. If a vehicle is not on a
permit list, Genetec Patroller™ generates a hit.
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A. Currently selected hit The plate review reel shows all unacknowledged hits (not accepted
or rejected). The selected hit is highlighted.
• Tap a hit on the list to see more information about it in the hit
panel and information panel.
• Tap Go live to return to live plate reading
B. Hit panel Shows information on the hit.
• Tap Accept or Reject to acknowledge the hit
C. Accepted hits will be in handheld under Violations from LPR