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HomeMy WebLinkAbout03-11-2015 TBID Agenda PacketCity of San Luis Obispo, Agenda, Tourism Business Improvement District Board Any writings or documents provided to a majority of the TBID Board regarding any item on this agenda will be made available for public inspection in the Administration office of the City of San Luis Obispo at 990 Palm Street during normal business hours. Wednesday, March 11, 2015 10:00 A.M. City Hall- Council Hearing Room CALL TO ORDER: Chair Nipool Patel PUBLIC COMMENT: Each speaker is limited to two minutes of public comment for items not on the agenda. Public comment for each agenda item will be called for separately and is also limited to 2 minutes per speaker. State law does not allow the board to discuss or take action on issues not on the agenda, except that members of the board may briefly respond to statements made or questions posed by the person giving public comment. Staff may be directed by the board to follow-up on such items and/or place them on the next board agenda. CONSENT ITEMS C.1 Minutes of Regular Meeting on Wednesday, February 11, 2015 C.2 Smith Travel Report C.3 Visit San Luis Obispo County Report C.4 BCA + StudioGood Marketing Report C.5 Chamber Visitor Center Report C.6 TOT Report PRESENTATIONS 1. MARKETING AGENCY MONTHLY UPDATE 10 mins Representatives from BCA + StudioGood will present an update to the Board on the marketing activities during the previous month. BUSINESS ITEMS Public comment will be taken for each individual agenda item. Each speaker will be limited to two minutes of public testimony. 1. SAVOR 2015 SPONSORSHIP 10 mins The Marketing Committee will present the recommendation for the 2015 SAVOR the Central Coast sponsorship package. 2. 2015-17 BUDGET DISCUSSION 15 mins The Board will receive the general budget instruction from staff and begin to discuss the initial allocations for the 2015-17 budget. 3. ELECTION OF CHAIR & VICE-CHAIR 5 mins The Board will elect a Chair and Vice-Chair for the term of April 2015 to March 2016. 4. REVIEW OF COMMITTEE BYLAWS 5 mins The Board will perform the annual review of the bylaws for the Tourism Business Improvement District and discuss any necessary amendments to be submitted to the City Council. 5. TMD MARKETING COMMITTEE DESIGNATION 5 mins The Management Committee will present the recommendation to have the Tourism Manager apply for the TMD marketing committee as the San Luis Obispo representative. TBID LIAISON REPORTS & COMMUNICATION At this time board members make announcements, report on activities, refer to staff issues for study and report back to the board at a subsequent meeting. 1. HOTELIER UPDATE – Liaison Reports 2. MANAGEMENT COMMITTEE UPDATE –Minutes: March 3, 2015 3. MARKETING COMMITTEE UPDATE –Minutes: March 5, 2015 4. PCC UPDATE –Minutes: February 11, 2015 5. TOURISM PROGRAM UPDATE – Staff Report ADJOURN. POSTING STATEMENT: I, Molly Cano, Tourism Manager, do hereby certify that on March 6, 2015, by 5:00 p.m., a true and correct copy of this agenda was posted on the bulletin board outside City Hall. Internet access to agendas and related material is available at www.slocity.org. Tourism Business Improvement District Meeting Minutes Wednesday, February 11, 2015 10 am City Hall CALL TO ORDER: Chair Nipool Patel PRESENT: Adams, Pearce, Patel, Walker, Conner, Wilkins, Hutton STAFF PRESENT: Molly Cano, Tourism Manager Call to Order at 10:00 am PUBLIC COMMENT Andy Iro from Uber introduced himself to the TBID board and members present. He reported that Uber is preparing for Spring/Summer business. He mentioned that many of the guests traveling into San Luis Obispo from nearby metropolitan cities like San Francisco and Los Angles are already familiar with the service and are comfortable using it when visiting our destination. He requested that communicating peak dates and event times with Uber would help them to provide more vehicles to the area. Iro also introduced the Board to the new Uber for business program that would be available for accommodation and other business to partner with Uber to transportation guests by being booked by the business instead of the guest. For any members interested in this service, please contact Tourism Manager for Iro’s contact information. CONSENT AGENDA ACTION: Moved by Conner/Walker to approve the consent agenda. Motion carried 7:0 PRESENTATIONS 1. MARKETING AGENCY MONTHLY UPDATE Representatives from BCA + StudioGood presented an update to the Board on the marketing activities during the previous month. Highlights included: work on Visit SLO County visitor guide editorial and ad direction for SLO, February promotions for “Romance in SLO” online and mobile campaigns running on various channels including sunset.com, Bay Area news Group, and Google Display Network. Also worked on the San Francisco Destination SLO County guide, Sunset Magazine e-blast, SLO vacations e-blast. Web and mobile traffic is up. Social metrics are increasing as well. 2. VISIT SLO COUNTY QUARTERLY UPDATE Chuck Davison from Visit SLO County presented the quarterly report for their contract with the SLO TBID. He reported that the initial hearing for the TMD by the Board of Supervisors passed by 4:0:1. The next hearing is March 10 followed by the final hearing on April 7. One consideration is for the collections to begin on May 1 instead of July 1. If the May 1 start date is not approved then Visit SLO County would need to consider interim funding for the first quarter of the 2015-16 year. Website traffic is counting to grow with the investment in the SEO contract. Analytics show that 20% of traffic is from out of the area which gives a huge opportunity for future growth. The Visitor Gui de will be released in March and the new design is focused on custom content. 3. SLO WINE MID YEAR REPORT Heather Muran from SLO Wine presented the mid-year report for the contract with the SLO TBID. The partnership continues to grow. She reported that 47 newsletters had been sent over the past 6 month which many included the SLO TBID logo, content, and link. The ad space for the new wine map is now open. Through the partnership the TBID receives a full page ad space and SLO TBID hotels receive a DRAFT Tourism Board Improvement District Minutes Page 2 20% discount off the purchase of an ad. The new brochures will continue to be distributed with Certified Folder and the distribution has grown to include Ventura, Monterey, Santa Barbara and San Jose. Results this quarter have been outstanding particularly with PR. SLO Wine is happy to be partnering with the TBID on Roll Out the Barrels and the upcoming wine media FAM. BUSINESS ITEMS 1. CAL POLY OPEN HOUSE- ADDITIONAL EVENT OPPORTUNITY Melody Klemin from Cal Poly presented the preliminary event concepts to expend the length of stay for Cal Poly Open House through Saturday night by featuring a new event on Saturday evening in downtown. The event concepts were: 1. A concert in the plaza type event in Mission Plaza or 2. A VIP movie night in downtown with a reception in Mission Plaza. Cal Poly would be willing to match the funds provided by the TBID to put on the event. It would be marketed to all Open House attendees as an endorsed additional event. The Board discussed the 2 event concepts and felt option 2 of the movie and reception was the best fit. ACTION: Moved by Hutton/Conner to sponsor the additional event for Open House weekend and release the $5000 funds earmarked for the event. Motion carried 7:0 2. VIDEO & PHOTOGRAPHY PROPOSAL The Marketing Committee presented the recommendation to the Board to allocate funds to the Marketing Agency for the investment in new photography and video assets for tourism promo tion materials. The requested amount is $35,000 and would be used from the remaining funds from the 2014-15 FY collections. The marketing agency explained that new imagery and video was needed to keep our advertising fresh. ACTION: Moved by Pearce/Adams to allocate up to $35,000 to the marketing agencies for the investment in new digital assets for the SLO TBID. Motion carried 7:0 3. SLO MARATHON RACE ARCH DESIGN The Marketing Agency presented the race arch design for the Board’s review. The Board discussed that direction had changed from the spirit of the original agreement. The Board directed the Marketing Committee & Marketing Agency to meet with the RaceSLO team to reconsider the design and the arch sponsorship opportunity. The Board gave the authority to the marketing Committee to reevaluate the commitment and approve the final design. 4. EVENT SUBCOMMITTEE – FUNDING RECOMMENDATIONS The Marketing Committee presented funding recommendations from the joint TBID/PCC Events Subcommittee for the event promotion agreements.  All Out Events: Dawn to Dusk request for $4800 Committee Recommendation: TBID: $0 / PCC: $0  SLO Wine: Roll Out The Barrels request for $18,000 Committee Recommendation: TBID: $9,000 / PCC: $9,000  Hospice SLO: Eroica request for $15,500 Committee Recommendation: TBID: $15,500 / PCC: $0  Festival Mozaic request for $20,000 Committee Recommendation: TBID: $2,500 / PCC: $9,150 The Board discussed the recommendations and supported the committee’s recommendation. ACTION: Moved by Walker/Conner to fund the events as recommended by the marketing committee: SLO Wine: Roll Out The Barrels 2015 for $9,000; Hospice SLO: Eroica Dinner for $15,500; Festival Mozaic out of area promotions for $2,500. Motion carried 7:0 Tourism Board Improvement District Minutes Page 3 5. 2015-17 BUDGET PROCESS Staff presented the proposed budget process for discussion and the development of the 2015 -17 budgets. The timeline included: March –committee discussion with strategic partners followed by the March Board meeting first look at budget amounts. In late March the Management Committee will begin initial budget planning and Marketing Committee will work on the marketing plan input with the agencies. In April the strategic partners will present requests to the Board followed by subcommittee considerations of the proposals. At the May Board Meeting the budget recommendations for 2015-17 will be presented and at the June Board Meeting the Marketing Plan will be presented to the Board. COMMITTEE COMMUNICATION HOTELIER UPDATE No updates. PCC UPDATE Pearce and staff reviewed the PCC minutes with the Board. TOURISM PROGRAM UPDATE Molly Cano presented the Tourism Program update: - February will be a month full of travel o Tradeshows o Outlook Forum - FAM o tour operators from China to California on a FAM tour from March 20 to March 29. This time the participants are from Beijing, along with representatives from Air China (Air China will add 1 more daily flight from Beijing to Los Angeles starting June 2015). o managerial level tour operators from key markets of South East China to California on a FAM March 10th –18th -- North America Product Managers from Shanghai, Hangzhou, Chengdu, along with other East China cities slated to attend. - Interviews for the Board seats o March Board Chair/VChair o Bylaw review o April new committee members - Advisory Body Recognition Reception 3/18 at 5pm at Embassy Suites o RSVP to Clerk’s Office - PCC o GIA applications are open o Mandatory meeting tonight at 5 pm in Council Chamber - Subcommittee Dates: o Thursday 3/5 at 9:30 am Marketing Subcommittee o Tuesday 3/3 at 3 pm Management Committee & 2/17 Helium demo o Events promotion subcommittee with PCC is currently being scheduled Meeting adjourned at 11:50 am STR Report February 2015 Week of February 1 - 7 Percent Change 2014 2013 2014 2013 2014 2013 Occ ADR RevPAR Room Rev Room Avail Room Sold City of Paso Robles 57.4 57.1 104.95 101.63 60.26 58.01 0.6 3.3 3.9 3.9 0.0 0.6 City of Pismo Beach 53.9 56.1 112.12 104.10 60.43 58.40 -3.9 7.7 3.5 3.5 0.0 -3.9 City of San Luis Obispo 56.6 55.5 106.55 97.14 60.29 53.95 1.9 9.7 11.7 11.6 -0.1 1.8 Week of February 8 - 14 Percent Change 2014 2013 2014 2013 2014 2013 Occ ADR RevPAR Room Rev Room Avail Room Sold City of Paso Robles 69.6 77.1 124.98 117.14 87.03 90.26 -9.6 6.7 -3.6 -3.6 0.0 -9.6 City of Pismo Beach 64.3 69.7 135.72 124.40 87.25 86.69 -7.7 9.1 0.6 0.6 0.0 -7.7 City of San Luis Obispo 66.1 70.3 123.31 111.79 81.53 78.58 -5.9 10.3 3.7 3.6 -0.1 -6.0 Week of February 15 - 21 Percent Change 2014 2013 2014 2013 2014 2013 Occ ADR RevPAR Room Rev Room Avail Room Sold City of Paso Robles 73.9 72.7 115.30 106.91 85.16 77.72 1.6 7.8 9.6 9.6 0.0 1.6 City of Pismo Beach 75.1 78.8 128.90 120.06 96.75 94.56 -4.7 7.4 2.3 2.3 0.0 -4.7 City of San Luis Obispo 76.5 72.6 115.89 107.10 88.71 77.77 5.4 8.2 14.1 14.0 -0.1 5.3 Week of February 22 - 28 Percent Change 2014 2013 2014 2013 2014 2013 Occ ADR RevPAR Room Rev Room Avail Room Sold City of Paso Robles 69.6 62.7 111.86 102.59 77.84 64.33 11.0 9.0 21.0 21.0 0.0 11.0 City of Pismo Beach 62.5 60.7 118.80 106.76 74.21 64.76 3.0 11.3 14.6 14.6 0.0 3.0 City of San Luis Obispo 68.1 60.2 113.40 100.19 77.18 60.35 13.0 13.2 27.9 27.8 -0.1 12.9 February 2015 2014 2015 2014 2015 2014 Occ ADR RevPAR Room Rev Room Avail Room Sold City of Paso Robles 67.6 66.6 114.75 108.08 77.60 72.00 1.5 6.2 7.8 7.8 0.0 1.5 City of Pismo Beach 63.9 65.9 124.66 115.00 79.70 75.78 -3.0 8.4 5.2 5.2 0.0 -3.0 City of San Luis Obispo 66.8 64.2 115.15 104.87 76.95 67.37 4.0 9.8 14.2 14.1 -0.1 3.9 RevPAR ADR Current Week - TY vs. LY Current Week - TY vs. LY ADR Current Week - TY vs. LY Occ % Current Week - TY vs. LY RevPARADR ADR Occ % Occ % RevPARADR RevPAR Running 28 Days - TY vs. LY Occ % Occ %Percent Change RevPAR Activity Report, February 2015 Visit San Luis Obispo County - What’s New - San Luis Obispo County in the News  KCBX - Cal Poly's organic farm named among the top ten student farms in the nation http://bit.ly/1CfldWA  Independent Travel Cats - Outdoor Adventures in Scenic Los Osos California http://bit.ly/16x2GN1  BuzzFeed - 29 Reasons the West Coast is the Best Coast http://bzfd.it/1MSgZwH  Queerty.com - Get Your Travel On With These Perfect 3- Day Weekend Getaways – Cambria http://bit.ly/1AXilB4  Independent.com - Morro Bay Reminds of New Zealand http://bit.ly/1KffFoM  SacMag - Ocean Grown http://bit.ly/1Ct5Q2i  The Tribune - Agency hired to help put on Savor the Central Coast http://bit.ly/1Gkwhsj Visit California – Outlook Forum February 23 & 24 Visit San Luis Obispo County and its partner communities were all represented at California’s premier tourism marketing conference. More than 500 industry professionals came together to hear trends, look at innovative marketing ideas and networked with industry authorities from across the state. Media/PR Leads  Hosted Joanne Blaine in Paso Robles – Visit CA for WestCoast Homes/ Vancouver Sun  Working with City of SLO on 2 Chinese FAM Tours: March 14th – Visit CA China FAM and March 25 – Visit CA China FAM – Beijing  Visit CA France Journalists – 8 Journalists from various magazines will be visiting San Luis Obispo  Visit CA - LA Media Reception April 12, 2015. SAVE THE DATE! Packaging Party April 1st & 2nd North and South County Locations TBD Welcome New Members  Foremost Wine Co.  Mistura Restaurant  The Restaurant at Paso Robles Golf Club  Paderewski Festival  Limerock Orchards  Refugio Paso Robles  Niner Wine Estate Restaurant  Paso Robles Bamboo Current Month - January 2015 vs January 2014 Occ % ADR RevPAR 2015 2014 2015 2014 2015 2014 California 65.1 62.4 138.59 129.71 90.17 80.97 Santa Barbara/Santa Maria, CA 64.4 57.2 150.86 141.13 97.19 80.73 San Luis Obispo/Paso Robles, CA 56.4 53.2 109.78 103.10 61.94 54.85 Monterey/Salinas, CA 53.2 50.2 141.32 132.77 75.13 66.64 SpringHill Suites by Marriott In Atascadero Expected opening Spring 2015 The perfect place to meet for business, pleasure or both! Minutes away from Wine Country and conveniently located on Hwy 101. The fresh “Wine Country” inspired Signature Restaurant will cater events from 10 to 500! With over 5,000 sqft of flexible meeting space. The perfect event venue that is large enough to handle your best guests, yet intimate enough to provide a boutique experience. Our 130 Suites offer an incredible nights rest, complimentary Wi-Fi and a healthy hot breakfast. New Visitors Guide will be released the week of March 16th! Visit San Luis Obispo County is a 501c6 tourism non-profit. For more information please call (805)541-8000. 29 Reasons the West Coast is the Best Coast (photo right) Our art is your art – Bubblegum Alley (photo left) You can even drive to a castle – Hearst Castle Restaurant Month Recap VISIT SLO COUNTY WEB ACTIVITY TOTAL PAGE VIEWS: 116,302 TOTAL VISITS: 24,147 MOBILE/TABLET VISITS: 11,458 EVENT PAGE VIEWS: 55,742 MOST VISITED EVENT: SHARE THE LOVE (615 VIEWS) TOTAL BLOG VISITS: 6,518 MOST SHARED BLOG: UNEXPECTED CENTRAL COAST VALENTINE'S ITINERARIES - THE ADVENTURIST http://bit.ly/1ChrHH8 VISIT SLO COUNTY SOCIAL MEDIA FACEBOOK LIKES: 11,790 NEW: 91 TOT. IMPRESSIONS: 29,960 HIGHEST ENGAGEMENT: 2/11 Contest: Unexpected Central Coast Valentine’s Itineraries (2.7k Engagements) MOST LIKED: #FANFRIDAY 2/20 (122 LIKES) TWITTER FOLLOWERS: 4,860 NEW: 121 35.2K IMPRESSIONS TWEETS: 5,339 PINTEREST FOLLOWERS: 560 NEW: 9 PINS 766 INSTAGRAM FOLLOWERS: 839 NEW: 43 POSTS: 274 VISITOR GUIDE DIST. WEB DOWNLOADS: 38 MAILED REQUESTS: 68 CALL IN REQUESTS: 308 TOTAL: 414 MONTHLY E-SPECIAL SUBSCRIBERS: 29,468 # OF OPENS: 6,083 # OF CLICK-THROUGHS: 895 THIS WEEK IN SLO COUNTY CIRCULATION: 752 MOST CLICKED LINK: Great Western Bike Rally Partnership – February 5 Promotion Synopsis • 8th Annual Restaurant Month • Program featured restaurants offering Prix Fixe menus at either 3 for $30, 3 for $40, 2 for $30 or 4 for $40 • NEW IN 2015: Go Local Wine Deals – partnership with SLO Wine and Paso Robles Wine • In Partnership with Visit California o Over 33 California destinations hosted their own restaurant month or restaurant week Participation • 45 SLO County Restaurant Month participants representing 8 SLO County communities. Website & Social Media • A total of 71,833 dining related views to the Website o 51,679 views to Restaurant Month splash page on visitsanluisobispocounty.com o 106% increase from January 2014! Most visited page in January 2015 o 15,937 Visits to Restaurant Profiles o 7,577 Referrals to the dining establishments/point of contact o 72,725 Total Post Impressions on Facebook; 83 new likes. 5,204 Tweets; 129 new followers Marketing • Distributed 4,500 rack cards, 120 posters • Advertising o New Times, 5 full color ads: 500,000 impressions • Destination Partner Websites: Wine Coast Country, Paso Robles Wine, SLO Wine, San Luis Obispo, Travel Paso, Classic California Public Relations & Media • Program sponsors/partners: Visit CA, QuickBite, KRUSH Radio, KJUG Radio, KZOZ, New Times and KIQO o 11 participating restaurants were included in interviews on David Wilson’s Quick Bite, KRUSH Radio and KCBX to help promote program. o 13 participating restaurants were featured on AGM Radio stations (KJUG, KRUSH, KZOZ,KIQO) in one- on-one interviews with another 8 featured in live endorsements. • Coverage o Print: San Luis Obispo Tribune, SF Gate & San Francisco Chronicle, New Times SLO Visit San Luis Obispo County is proud to announce that Fast Forward Event Productions, a national event production and marketing agency based in San Diego, CA, has been selected as the operator and production partner for Sunset SAVOR the Central Coast September 24-27, 2015. Please contact Ken Loyst loyst@fastforwardevents.com or Michelle Metter metter@fastforwardevents.com for your SAVOR needs. Registration is now open and tickets will go on sale May 1, 2015! STATS  REPORT   FEBRUARY  2015     visitsanluisobispocounty.com    •    800.634.1414   Rate  Calendar   259  Book  Now   510   Reserve  a  Table   93  AcCvity   ReservaCon   136   Event  Ticket  /   ReservaCon   156   RESERVATION   Events   55,742     Profiles   30,172   Blog   6,518   Deals   4,778   PAGE  VIEWS     February  2015   TOTAL  VISITS  24,147  MOBILE/TABLET  VISITS  11,458  (47%)   TOTAL  PAGE  VIEWS  116,302   PROFILE   PAGE  VIEWS     510     764     2,575   2,040   1,906   REFERRALS   PROFILE   REFERRALS   Community    6,560   Dining    2,064   Lodging    3,691   AcLviLes    4,142   Events    24,010   Website   4,814   DirecCons   546   Email   218   Smart   Phone   508   CONTACT   TOTAL  REFERRALS  8,486   Facebook   267   TwiVer   114   TripAdvisor   254   Yelp   54  SOCIAL   REFERRAL  RATE  35%   Deals    2,608  312     379    All  Other  Profiles    1,054   visitsanluisobispocounty.com    •    800.634.1414   SLOTBID AGENCY REPORT March 4, 2014 HAPPENING NOW: • SLO Vacations e-blast, March 2015 • RaceSLO Arch • Recharge/Spring Break ads running on: • Sunset.com • Bay Area News Group • LATimes.com • Google Display Network • TripAdvisor • New photography/videography planning • Weekend Sherpa Spring Advertorial • Getaway Giveaway Winners selection/notification • Craft Beer page on SanLuisObispoVacations.com SANLUISOBISPOVACATIONS.COM UPDATES • On-going SEO • SLO International Film Fest page SHARESLO UPDATES • Community Blog Posts – • Top 5 Things to Do in SLO for Valentine’s Day • Run, Rest & Relax in SLO • The Most Important Tool for Running • Playlists to Keep You Movin’ • Balancing Life and Marathon Training • #SLOinLove contest winners selected and sent sunglasses • On-going Facebook & Twitter ads PARTNERSHIP/SPONSORSHIPS • CCTC blog posts • 10 Reasons to Visit SLO in Spring • Now’s the time to hike & bike in SLO • SLO Wine E-Blast – March content submitted LOOKING AHEAD: • PAC Tour & Mixer for ShareSLO Influencers April 15th • Cal Poly Baseball – Influencers Mixer • Sixel Conference Planning – Dinner Sponsorship/Takeaway gift • 2015-2016 Marketing Plan METRICS OVERVIEW February 2015 SESSIONS PAGE VIEWS UNIQUE VISITORS REFERRALS SanLuisObispoVacations.com 11,458 29,952 9,651 googleads.g.doubleclick.net slocity.org m.sanluisobispovacations.com ShareSLO.com 1,295 3,130 1,142 m.facebook.com l.facebook.com facebook.com GOSLO Mobile Experience 5,052 8,766 4,409 slocity.org tpc.googlesyndication.com googleads.g.doubleclick.net FACEBOOK New Fans Total Fans Total Reach Average Reach per post Average Daily Page Engaged Users Total Engagements 1,816 19,807 216,782 420 189 695 TWITTER New Followers Total Followers Total Engagements #ShareSLO 202 2,361 343 408 INSTAGRAM New Followers Total Followers Total Engagements 134 1,479 824 Response to TBID Advertising Week 1 Week 2 Week 3 Week 4 TOTAL 1-877-SLO-TOWN 10 8 4 3 25 Hotel Availability Tracker Week 1 Week 2 Week 3 Week 4 TOTAL Hotels Responded by email 12 14 15 21 62 Phone Calls to Hotels 26 24 23 17 90 38 TBID Properties 38 38 38 38 152 Hotel Referral Week 1 Week 2 Week 3 Week 4 TOTAL Visitors Served (Walk-ins)1234 1524 1434 1116 5308 Hotel Rooms Referred 37 42 34 40 153 Highlighted Events Promoted through the Visitors Center TBID / CHAMBER CONTRACTS FEBRUARY 2015 Phone line and Hotel Availability Tracker Phone Number: 1-877-SLO-TOWN or 1-877-756-8696 TUESDAYS - Visitor Center email outreach to all TBID Properties THURSDAYS - Telephone outreach to all non-responsive properties 37 42 34 40 0 10 20 30 40 50 Week 1 Week 2 Week 3 Week 4 Chamber of Commerce Fulfillment Week 1 Week 2 Week 3 Week 4 SLO Vets Hall presents SLO Blues Society Concert SLO Skate Park Grand Opening SLO Noontime Kiwanis Crab Feed SLO Symphony Ball Children's Resource Network Teen Closet Grand Opening Cal Poly to Present Social Justice Conference Cuesta PAC presents the Music Faculty Concert Festival Mosaic Wintermezzo Insight The SLO Library presents Arts Live SLO Little Theatre Presents Singin' in the Rain TOT Comparision 2007-08 2008-09 2009-10 2010-11 2011-12 2012-13 2013-14 2014-15 Change +/-2014-15 2013-14 Change +/-2014-15 2013-14 Change +/-2014-15 2013-14 Change +/- July 565,386$ 565,637$ 508,195$ 541,806$ 591,184$ 636,778$ 699,845$ 761,346$ 8.8%87.2 86.8 0.3 143.47$ 132.62$ 7.1 125.05$ 116.34$ 7.5 August 573,057$ 609,452$ 511,564$ 542,194$ 574,395$ 623,655$ 674,244$ 732,271$ 8.6%85.1 83.1 2.4 147.17$ 134.54$ 9.4 125.17$ 111.81$ 12 September 465,179$ 416,859$ 400,023$ 437,543$ 490,524$ 508,583$ 505,954$ 557,002$ 10.1%74.5 73.1 1.8 128.61$ 121.10$ 6 95.77$ 88.69$ 8 October 418,474$ 416,905$ 414,870$ 442,586$ 437,805$ 469,977$ 509,435$ 594,032$ 16.6%77.9 70.4 10.6 130.39$ 119.51$ 9.0 101.57$ 84.26$ 20.5 November 375,287$ 354,737$ 280,913$ 330,924$ 347,437$ 359,163$ 425,769$ 475,360$ 11.6%67.8 62.6 8.3 $120.89 113.79$ 6.1 $81.95 71.36$ 14.8 December 312,510$ 274,871$ 246,684$ 274,417$ 314,784$ 319,451$ 355,315$ 391,132$ 10.1%57 54.8 4 $110.50 107.30$ 3 $62.95 58.78$ 7.1 January 287,474$ 258,316$ 230,279$ 256,351$ 276,165$ 302,153$ 331,853$ 400,239$ 20.6%60.6 54.5 11.1 110.82$ 102.55$ 8.1 67.15$ 55.92$ 20.1 February 342,220$ 292,343$ 273,373$ 302,246$ 323,359$ 344,160$ 366,980$ 63.7 104.94$ March 386,458$ 289,506$ 326,099$ 333,783$ 392,266$ 426,879$ 448,103$ 66.2 107.46$ April 388,911$ 391,891$ 423,158$ 451,133$ 475,913$ 486,850$ 564,617$ 75.4 124.53$ May 435,516$ 393,431$ 372,997$ 433,874$ 447,116$ 489,862$ 546,916$ 70.3 128.38$ June 513,631$ 456,098$ 490,326$ 512,543$ 578,234$ 610,948$ 630,729$ 76.6 139.93$ Total/Average 5,064,103$ 4,720,046$ 4,478,481$ 4,859,400$ 5,249,181$ 5,578,460$ 6,059,758$ 69.79 119.72$ Occupancy ADR RevPAR Figures from Smith Travel Research report 2015 SUNSET SAVOR THE CENTRAL COAST SEPTEMBER 24-27, 2015 March 5, 2015 Molly Cano City of San Luis Obispo 990 Palm Street; San Luis Obispo, CA 93401 Dear Ms. Cano, Thank you for the opportunity to present the City of San Luis Obispo with a proposal for sponsorship of 2015 Sunset SAVOR the Central Coast. It is the support of our partners like City of San Luis Obispo that enable us to continue bringing the SAVOR experience to our community. Based on our discussion, we are pleased to offer you the following opportunities: SPONSOR LEVEL: DOUBLE GOLD Investment: $40,000 Main Event Benefits:  Main Event Welcome Bag sponsor including City of SLO custom graphics (design to be approved and submitted by May 2015) along with SAVOR and Sunset logos on the bag with a minimum of 8,000 bags ordered and utilized for Sunset SAVOR the Central Coast. o Option to purchase additional bags (Decision by May 1, 2015 ) for the sole use of the City of San Luis Obispo with the SAVOR order. Pricing based on final quantity ordered (bag cost, shipping, tax).  Transportation host including one Premiere Coach stop in San Luis Obispo including name listed on Premiere Coach page for Main Event  One (1) 10’x20’ booth either in the Marketplace or Central Coast Pavilion with the option to upgrade your booth space at a 50% discounted rate o Includes four (4) weekend working passes  Opportunity to present a 30 minute demo on the Travel & Adventure Stage showcasing City of San Luis Obispo opportunities. One demo on Saturday and one on Sunday.  Fifteen (15) Main Event VIP SAVOR Select Weekend Passes  Eight (8) VIP parking passes for the Main Event  Option to purchase the same quantity of general Main Event passes in this package at 20% discount Marketing Benefits:  New! The SAVOR team will work with your team to create exclusive rate and stay package promoting San Luis Obispo lodging properties to be launched in conjunction with ticket launch on May 1, 2015. 2015 SUNSET SAVOR THE CENTRAL COAST SEPTEMBER 24-27, 2015 o Tools for hotel partners to create Custom Packages. Hotels linked to SAVOR website.  20% off Main Event Saturday tickets  $50 Main Event Sunday Tickets  SAVOR Digital Media Affiliate - Logo/SLO specific promotion to be included in Visit San Luis Obispo County’s digital media outlets. o 6 -Month participation in Monthly E-Blast to include logo and monthly offer sent to 29,000+ member database o 6 -Month Banner Ad on savorcentralcoast.com - (180x150px) Banner Ad on interior pages o Participation in the SAVOR E-Goodie Bag – special offers sent to SAVOR participants before and after the event  Opportunity to distribute educational materials in Welcome Bag distributed to 8,000 guests  One (1) full page color ad in the Main Event Program  Company logo printed in the Main Event program  Company logo printed in the local thank you advertisement  Company logo with hotlink on the SAVOR website  Company logo on SAVOR advertisements and Main Event signage Sunset at Hearst Castle Benefits:  Transportation host including one Premiere Coach stop in San Luis Obispo including name listed on Premiere Coach page for Hearst Castle  Four (4) tickets to Sunset at Hearst Castle event MAIN CONTACT AND COMPANY INFORMATION Contact Name: Title: Email: Office Phone: Cell: Note your company’s information as it should printed on event collateral Company Name: Company Address: Company Website: Company Email: ___________________________ _______________________________ Stacie Jacobs | CEO Molly Cano | Tourism Manager Visit San Luis Obispo County City of San Luis Obispo Date: March 5, 2015 Date: Tourism Business Improvement District Board Bylaws ARTICLE 1 PURPOSE The Tourism Business Improvement District Board (TBID Board) advises the Council in the administration and use of the TBID assessment funds. The Board recommends projects to promote tourism to the City of San Luis Obispo to directly benefit the City’s lodging industry. ARTICLE 2 MEMBERSHIP The TBID BOARD shall consist of five (5) members from the San Luis Obispo City lodging industry as appointed by the Council. Because of the diversity among assessment district members represented by the Board, including local, regional and national lodging industry interests, it is neither practical nor advisable to limit Board membership to City residents. Accordingly, membership on the TBID Board shall be exempt from residency requirements otherwise applicable to City Advisory bodies. Board members shall be appointed for a term of four (4) years, commencing on April 1st or any other date as directed by the Council. No Board member shall serve more than two (2) consecutive terms (eight years) on the TBID Board. Any Board member who has been appointed to fill a vacant seat in mid-term shall not be precluded from thereafter serving two (2) four-year terms (eight years), so long as the initial, partial term is less than one (1) year. One member of the TBID Board shall be appointed by the Board to the Promotional Coordinating Committee for a term concurrent with his/her TBID Board term. ARTICLE 3 OFFICERS The officers shall be a Chairperson and a Vice Chairperson, each of whom shall be elected for a one-year term at the April meeting of the TBID Board. No Board member shall serve more than two (2) consecutive one-year terms as Chairperson or Vice Chairperson. Any Board member who has been appointed to fill a vacant seat as Chairperson or Vice Chairperson in mid-term shall not be precluded from thereafter serving as Chairperson or Vice Chairperson for two (2) consecutive one-year terms, so long as the initial, partial term is less than six (6) months. The Chairperson shall preside over all meetings of the TBID Board, prepare all meeting agendas with staff, and otherwise perform such duties as directed by the TBID Board or Council. The Vice Chairperson shall serve in the absence or incapacity of the Chairperson. ARTICLE 4 MEETINGS AB Page 70 City of San Luis Obispo Advisory Body Bylaws July 2013 A. The TBID BOARD shall hold a regular meeting each month and no less than ten (10) times per year. B. The meetings are to be held at City Hall, the second Wednesday of each month, unless another location and/or time has been announced as required by California law. C. The meetings shall be open to the public. D. A quorum shall consist of a majority of the commissioners currently serving on the TBID BOARD. E. All actions of the TBID BOARD shall be by a majority vote or consensus and shall be directed through the Chairperson. F. Minutes of each meeting shall be taken, shall be available as a public record and forwarded to the Council if requested. G. A special meeting may be called at any time by the Chairperson or by a majority of the Board members currently serving on the TBID BOARD, provided each member is given written notice of the special meeting at least 24 hours prior to the meeting, and the time and place of the special meeting is announced as required by California Law. H. All meetings shall be conducted in general accordance with Robert’s Rule of Order, newly revised edition, subject to minor variation by the Chair as appropriate to the needs of the advisory body. I. All Board members present at a meeting shall vote on any motion or resolution brought before the TBID BOARD, except when abstaining due to a conflict of interest. J. Any Board member with a conflict of interest shall not vote on or participate in any discussion of an item or in any way attempt to influence the decision on such item. K. Any failure to attend three (3) consecutive meetings or a total of six (6) regular meetings within any twelve-month period, that member shall automatically be considered for replacement. ARTICLE 5 FUNCTIONS AND DUTIES The functions and duties of the TBID BOARD shall include, but not be limited to, the following: A. Planning a comprehensive program to promote tourism to the City of San Luis Obispo and prepare an annual marketing program consistent with industry goals and objectives. AB Page 71 City of San Luis Obispo Advisory Body Bylaws July 2013 B. Develop advertising and promotional programs and projects to benefit the lodging industry in San Luis Obispo. C. Present an annual assessment report to the City Council regarding the implemented promotional programs and projects. D. Perform any other lawful tasks as directed by the Council. ARTICLE 6 AMENDMENTS These bylaws may be amended by the Council, upon the recommendations of two-thirds of the members currently serving on the TBID BOARD, provided that the text of any such proposed amendment shall have first been provided in writing to each Board member. ARTICLE 7 FUND RESERVE POLICY The purpose of the Fund Reserve policy for the TBID is to ensure stability of the program under economic uncertainties. For the TBID Fund the level of the reserve has been established at $100,000. Under this policy, it is allowable for total expenditures to exceed revenues in a given year; however, the fund reserve can only be used to fund “one-time,” non-recurring expenditures upon TBID Board approval. In the instance funds are used, the reserve fund would be replenished to the established level in the next fiscal year. AB Page 72 City of San Luis Obispo Advisory Body Bylaws July 2013         February  26,  2015     MEMO  TO:    San  Luis  Obispo  County     FROM:      TMD  Transition  Committee     SUBJECT:    Marketing  Committee  Guidelines     As  the  new  Tourism  Marketing  District  comes  into  focus  it’s  time  for  each  community  and  the  lodging   industry  to  begin  seeking  members  for  the  marketing  committee.  It  is  anticipated  that  the  Tourism   Marketing  District  (TMD)  will  be  formed  at  the  final  hearing  on  April  7,  2015.  The  transition  committee   has  been  working  to  prepare  for  the  beginning  of  the  new  TMD  and  securing  the  Marketing  Committee   is  an  important  next  step.     The  new  TMD  Marketing  Committee  will  review  the  year  one  priorities  set-­‐forth  by  the  transition   committee  and  look  at  the  goals,  objectives,  strategies  and  tactics  to  implement  the  year  one  priorities   and  beyond.  Realizing  this,  and  the  busy  schedules  of  all  involved,  we  request  that  only  marketing   professionals  who  are  able  to  attend  a  monthly  meeting  in  whole  apply.  Marketing  Committee  meetings   will  be  held  the  second  week  of  the  month  on  a  date  and  time  mutually  available.       Criteria  Defined  in  the  Management  District  Plan:     Marketing  Committee   The  marketing  committee’s  purpose  will  be  to  align  marketing  objectives  and  complementary  strategies   between  community  and  county  tourism  marketing  programming  to  optimize  collaboration  and  reduce   duplication.    The  committee  will  consist  of  13-­‐18  destination  managers  and  marketing  professionals  who   have  been  selected  through  an  application  process  that  is  managed  and  reviewed  by  the  VSLOC  Board  of   Directors  and  staff.      The  committee’s  recommendations  will  be  submitted  to  the  VSLOC  Board  of   Directors  for  approval.       Interested  in  Applying?     Interested  individuals  in  serving  on  the  Marketing  Committee  should  provide  a  cover  letter  and  any   background  (resume  or  list  of  key  accomplishments  –  no  more  than  two  pages  total)  to  demonstrate   their  active  role  in  marketing,  branding,  public  relations  or  digital  media  as  it  relates  to  tourism  in  San   Luis  Obispo  County.  Please  indicate  your  current  position,  the  community  or  communities  in  which  you   work,  relevant  experience  and  any  unique  skills  you  bring  to  the  marketing  mix.       Please  send  your  application  to  Stacie  Jacob,  CEO,  Visit  SLO  County   Stacie@VisitSanLuisObispoCounty.com  by  April  1,  2015.       Tourism Business Improvement District Management Subcommittee Meeting Minutes March 3, 2015 – 3:00 pm PRESENT: Pearce; Adams STAFF PRESENT: Molly Cano, Tourism Manager BUSINESS ITEMS 1. Budget Planning Discussion with Strategic Partners The committee held an open discussion with Strategic Partners (SLO Wine and SLO Chamber) on ideas for future contract considerations in preparation for the budget development. Overall the committee was pleased with the work that had been done by both groups and wanted to continue the contracts with some additional opportunities for growth. The management committee discussed the change in the demographic of visitors in the future and the need to provide technology to support their stay. They discussed expanding the opportunities with the Chamber to support local efforts of the TBID to drive length of stay and quality of the visitor experience. In addition the committee discussed for the potential for the TBID to support the PR efforts of the Chamber since it is an important aspect of the promotion of the City. With SLO Wine, the committee suggested working closer with the wineries for events and experiences to offer to guests year round. 2. Countywide TMD Board of Directors & Marketing Committee The committee discussed the process to select a designated SLO TBID representative for appointment to the TMD Board. The committee recommended the criteria that the representative should be on the TBID Board to maintain constancy and coordination. The committee discussed that it would be a self-nomination process within the Board. If more than one Board member was nominated than the Board would vote on whom to appoint. The TMD Board will have 6 additional member at large seats and any interested SLO TBID Board members or constituents would be encouraged to apply for one of those seats. The committee requested staff to ask Visit SLO County to extend the deadline until April 8 to allow for the new TBID Board members to be seated. The committee will also discuss the TMD marketing committee application for direction to staff. The committee recommended that the Tourism Manager to apply as the SLO TBID representative on the marking committee. If the marketing agencies were interested in applying they could do so as well however, the priority for SLO would be for the Tourism Manager to serve on that committee. 3. New Business Items: - Reschedule Helium Demonstration – rescheduled for 3/17 at 1:00 pm at BCA - Homestay Update – no update available in terms on permitted properties. Staff will reach out to SLO Host to discussion inclusion interest in the TBID. Tourism Business Improvement District Marketing Subcommittee Meeting Minutes March 5, 2015 – 9:30 am PRESENT: Hutton; Walker STAFF PRESENT: Molly Cano, Tourism Manager BUSINESS ITEMS 1. SAVOR 2015 Sponsorship Request The committee received the marketing sponsorship request for SAVOR 2015. Stacie Jacob explained the new partnership with Fast Forward Events to operate the event. The request marketing sponsorship was for $40,000 for the sponsorship of the SAVOR bags. The sponsorship also included booth space at the main event, coach service to various SAVOR events, exclusive ticket packages, digital marketing opportunities, and other items. The committee discussed the request and directed staff to ask SAVOR to expand the booth space at the main event to 10x20 space within the sponsorship package requested. Recommendation: Fund SAVOR 2015 in the amount of $40,000 as the welcome bag sponsor with the amendment to the sponsorship package for a 10x20 booth space at the main event. The committee also recommended requesting pricing on extra bags for TBIDs promotional use. Staff will work with Marketing agencies to determine the amount of extra bags needed. 2. Budget Planning Discussion with Strategic Partners The committee held an open discussion with the Strategic Partners on ideas for future contract considerations in preparation for the budget development. The committee reviewed the strategic plan initiatives. The two that stood out in the discussion were smart growth and SLO brand. They would like to see the strategic partners focus on proposals to help support the goal of driving heads in beds during the mid-week time frame and look at the connection between tourism and the business community. The committee discussed the need to look toward the future of San Luis Obispo as a more sophisticated destination and the value continuing to position San Luis Obispo as more than just a college town by focus on the cultural offerings. They discussed the need to have the infrastructure and align the business committee to support the new type of customer that will be attracted to San Luis Obispo. 3. Digital Assets Project Direction The committee received an update from BCA on the digital assets project. The photographer has been selected. The plan is to rebrand the original SLO video and keep full length and edited shorts for future use. Revised full length (10 min) can continue to be used at tradeshows and available to constituents to show at their properties. The new video and photography will address the SLO TBID pillars and comprehensive SLO experience in 2 minute core video, as well as unique, pillar-centric :60 second videos for platforms requiring long form (website, TripAdvisor, YouTube, etc.); :30 second videos showing comprehensive SLO experience for paid ads on Facebook; :15 second pillar- specific videos for Facebook/Instagram to target specific demos. The creative direction development is in coordination with photographer/videographer and in alignment with the Strategic Clarity Brand Intention. 4. Race SLO Arch Design Since the committee call with RaceSLO team the design has moved forward. BCA presented three design options for the Race SLO arch. The committee selected an option with ShareSLO at the top, college pictures along the side and the SLOVacations logos on the sides. The committee directed BCA to brighten the blue sky and switch out the skyline image within the collage. 5. New Business No new business items to discuss. Promotional Coordinating Committee Meeting Minutes Wednesday, February 11, 2015 5:30 pm at City Hall CALL TO ORDER: Chair Jill LeMieux PRESENT: Levi, LeMieux, Collins, Palazzo, Pearce STAFF PRESENT: Molly Cano, Tourism Manager Meeting to order at 5:35 pm PUBLIC COMMENT None. CONSENT AGENDA ACTION: Moved by Levi/LeMieux to approve the consent agenda. Motion carried 5:0 PRESENTATIONS 1. WAYFINDING SIGN PROGRAM UPDATE The committee received a program update on the Wayfinding Sign project from Bridget Fraser the City Engineer. Highlights included: 31 vehicular signs included in phase 1 should begin installation in May and the next phase would include the 10 pedestrian signs. Public Works is working to restore the $55,000 into the budget that was reallocated to the monument sign fund from the wayfinding signs and the monument sign should begin construction in 2016. Public Works is considering establishing a sign committee to continue to work on this project moving forward and would like to include the participation from designated PCC members. The committee would like to see the list that shows the priority order of the signs and destinations. BUSINESS ITEMS 1. OPEN SPACE TRAILHEAD BEAUTIFICATION AND ENHANCEMENT PROJECT PROPOSAL The committee received a presentation from Bob Hill, Natural Resource Manager, on the proposal for an Open Space beatification plan. As sited in the staff report, highlights included: proposal for the initiation of the City of San Luis Obispo Open Space Trailhead Beautification and Enhancement Project. The plan would be developed as a guiding document that will take a comprehensive look at features and amenities that will improve the appeal of each open space property. Core elements include: 1 Describe and make recommendations for open space trailhead signs in terms of information hierarchy, size, appearance, materials, costs, installation techniques, and vendors / manufacturers. Exact content is expected to vary somewhat by differing site specifics and both “major” and “minor” trailhead locations, but at minimum should include wayfinding information and trail map; interpretive / educational information; and, articulation of applicable open space regulations pursuant to San Luis Obispo Municipal Code 12.22. 2. Describe and make recommendations for open space trailhead trash receptacles and “mutt mitt” dispensers in terms of size, appearance, materials, costs, installation techniques, and vendors / manufacturers. Experience suggests that the best results are achieved when these two items are integrated as a single unit. In addition to these DRAFT Promotional Coordinating Committee Minutes Page 2 core elements, other components of the overall trailhead experience will also be addressed in the plan, such as: gates and fences; parking lot conditions and surfacing where applicable; trailhead accessibility; and, trees, shrubs, and other vegetation. The committee discussed the proposal and considered if the project fit within the beautification portion of their mission and budget. The majority of the committee felt it was a good project that would spearhead the beautification of the trails overall and would be a good action document for the implementation of the new Open Space major city goal. ACTION: Moved by Levi/Pearce to approve the proposed plan consistent with the staff report and provide $4000 from PCC beatification budget allocation for the development of the plan. Motion carried 4:1 LeMiuex opposed 2. SLO HAPPENINGS TASKFORCE UPDATE The taskforce updated the committee on the progress made at the recent taskforce meetings. The taskforce asked GFL systems, the original app developer, to prepare a proposal for consultant services to research and assess development capacities of the app in alignment with the PCC’s wish to position the app as the go-to source for event information in the City of San Luis Obispo. As sited from the proposal: One of the major hurdles in increasing use the quality of information in the SLO Happenings App is gathering and maintaining a current and correct list of events in the community. This proposal is for GFL Systems to perform some discovery to determine the feasibility of pulling event data from other sources in the community. The Event Aggregation Proposal presented was for $1000 and GFL Systems to: work with the PCC to determine a list of sources with desirable event data; develop a questionnaire to be delivered to organizations with desired calendar data; be available to discuss the questionnaire and technical problems and solutions related to the SLO Happenings App pulling the calendaring data with any interested party; gather and organize results from the questionnaire; develop a solution(s) to implement this data into the SLO Happenings App based upon results from discovery; document results and present to PCC. ACTION: Moved by Pearce/Collins to accept the Event Aggregation Proposal as presented and contract with GFL Systems in the amount of $1000 for the SLO Happenings discovery. Motion carried 5:0 The committee requested GFL Systems to come back to the PCC in March to present the findings and recommendations as a result of the discovery. 3. EVENT SUBCOMMITTEE – FUNDING RECOMMENDATIONS The Events Subcommittee presented the funding recommendations from the joint TBID/PCC Events Subcommittee for the event promotion agreements. The events considered were: • All Out Events: Dawn to Dusk request for $4800 Committee Recommendation: TBID: $0 / PCC: $0 • SLO Wine: Roll Out The Barrels request for $18,000 Committee Recommendation: TBID: $9,000 / PCC: $9,000 • Hospice SLO: Eroica request for $15,500 Committee Recommendation: TBID: $15,500 / PCC: $0 • Festival Mozaic request for $20,000 Committee Recommendation: TBID: $2,500 / PCC: $9,150 The committee discussed the recommendations and supported the Events Subcommittee’s recommendations. ACTION: Moved by LeMieux/Pearce to fund the SLO Wine: Roll Out the Barrels 2015 for $9,000 as recommended by the Events Subcommittee. Motion carried 5:0 Promotional Coordinating Committee Minutes Page 3 ACTION: Moved by Palazzo/LeMieux to fund the Festival Mozaic event for $9,150 as recommended by the Events Subcommittee. Motion carried 5:0 4. 2015-16 GIA FUNDING ALLOCATION The committee discussed the funding allocation amount for 2015-16 GIA program for the direction of the GIA Task Force. The committee felt strongly in returning the budget available to $100,000 from the $90,000 allocated in previous years even if the additional budget request wasn’t accepted by the City Council. ACTION: Moved by LeMieux/Levi to allocate up to $100,000 for the consideration of funding 2015- 16 GIA applicants. Motion carried 5:0 5. 2015-17 BUDGET PROCESS The committee considered the approach to the budget process for the development of the 2015-17 budgets. The committee requested staff to work with the full committee on the budget considerations rather than forming a budget taskforce. COMMITTEE COMMUNICATION GIA Report: No report. TBID Report: Clint Pearce reported on the TBID updates. He also discussed with the committee asking the Chamber of Commerce to request the use of images and b-roll from journalists ad media covering San Luis Obispo. Tourism Program Update: Molly Cano presented the Tourism Program update: - February will be a month full of travel o Tradeshows o Outlook Forum - FAM o tour operators from China to California on a FAM tour from March 20 to March 29. This time the participants are from Beijing, along with representatives from Air China (Air China will add 1 more daily flight from Beijing to Los Angeles starting June 2015). o managerial level tour operators from key markets of South East China to California on a FAM March 10th –18th -- North America Product Managers from Shanghai, Hangzhou, Chengdu, along with other East China cities slated to attend. - Interviews for the Board seats o March Board Chair/VChair o Bylaw review o April new committee members - Advisory Body Recognition Reception 3/18 at 5pm at Embassy Suites o RSVP to Clerk’s Office - PCC o GIA applications are open o Mandatory meeting tonight at 5 pm in Council Chamber Meeting adjourned at 7:35 pm