HomeMy WebLinkAbout08-18-2015 Item 18 Public Engagement Manual
Meeting Date: 8/18/2015
FROM: Michael Codron, Assistant City Manager
Prepared by: James David, Principal Analyst
SUBJECT: PUBLIC ENGAGEMENT AND NOTICING MANUAL
RECOMMENDATION
1. Endorse the new Public Engagement and Noticing (PEN) Manual as a strategy guide for
staff when engaging the public on City projects and policy initiatives; and
2. Adopt a Resolution to update and establish notification standards for development
projects.
DISCUSSION
Background
The City has been working on a Public Engagement and Noticing (PEN) manual over the course
of the year. The genesis of this task was identified in the Community Development
Organizational Assessment. During the assessment, resident groups and stakeholders all
identified the need for greater clarity, noticing, and outreach regarding development projects and
policy initiatives. They pointed to the inconsistency in terms of outreach between departments
that had created some challenges for early and meaningful public engagement.
The primary goal of the manual is to provide a concise and easy-to-read guide for City staff to
use when engaging the community on various types of City projects and policy initiatives. The
secondary goal is a document that helps inform community expectations about how and when the
City engages the public. The public draft of the PEN Manual was produced collaboratively with
Barnett & Cox Associates, and was reviewed with various stakeholder groups and City residents.
Staff is seeking Council’s endorsement of the manual as a tool to be used by staff to achieve
these goals. Additionally, staff is asking the City Council to adopt a resolution approving
updated notification standards for development projects.
What is in the PEN Manual?
1. Action Plan Matrix
The crux of the PEN Manual is an Action Plan Matrix that helps staff identify what level of
public engagement is expected based upon the type of project. Levels of public engagement are
divided into three communication objectives: Inform, Consult, and Collaborate. These objectives
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are listed across the top of the matrix. Types of projects are divided into four levels of
complexity (i.e. decision-making process): Staff level, Department Head/City Manager, Advisory
Bodies, and City Council. These project types are listed on the left-hand side of the matrix.
To use the matrix, the level of complexity of the project is determined, and then staff identifies
what communication objectives are expected based on the level of complexity. For example:
1. Completing a paving project is considered a staff level service delivery, and the expected
communication objective is to inform the community about the project in a balanced and
objective manner.
2. Expanding the Community Emergency Response Team (CERT) program is a Department
Head/City Manager program decision, and the expected communication objective is to
inform and possibly consult the public about options.
3. A four-unit tentative tract map with exceptions requires advisory body approval, and the
expected communication objective is to inform and consult via a public hearing.
4. Developing a new policy document like the Climate Action Plan requires Council
approval, and the expected communication objective is to inform, consult and collaborate
using a variety of public engagement tools and forums.
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The Action Plan Matrix helps clarify the public engagement plan for projects, and frames the
types of tools staff will use to achieve the communication objective. Not every City action
requires public engagement (e.g. staff doesn’t notice the public when paying invoices), but when
projects will benefit from community input the matrix will be utilized.
2. Outreach Tools
The PEN Manual also identifies the tools staff will use for effective and meaningful public
engagement. Outreach tools are listed for each communication objective in two categories: what
is expected, and what can be done to go above and beyond. For example, it is expected that staff
will do (1) official noticing (legal ads, postcards, posters) when legally required, (2) use the
website to e-notify interested parties, (3) post information on the City website, and (4) contact
key community liaisons when informing the public. Additional tools to further inform the
community and public may be social media, utility bill inserts, paid radio ads, etc. Outreach tools
are identified on page seven of the draft PEN Manual. This is an evolving list that will adapt over
time as new innovations in public engagement are identified and become available.
3. Audience and Venues
One of the most important aspects of public engagement is considering “who” and “where.” The
PEN Manual includes a sample list of established community organizations and interest groups,
media contacts, and venues with capacity and address information.
There are also lists of interested parties who have self-subscribed to receive information about
certain topics via email. These e-notification lists are an important new feature rolling out with the
PEN Manual that will enable staff to expand their noticing efforts exponentially. It is expected that
staff will e-notify subscribers whenever a project is related to a particular topic, or whenever an
agenda is posted for an advisory body. Interested community members can sign-up at
www.slocity.org. In general, the goal is to reach a representative cross section of the City’s
population wherever possible. This often involves using more than one of the identified outreach
methods.
4. Best Practices and Templates
Some of the best engagement tools for collaborating with the public are workshops,
neighborhood meetings (road shows), open houses, and online town hall forums. The challenge
with these community outreach events is how to bolster attendance, and once people are there,
how to use the time in a collaborative manner. The PEN Manual describes best practices for
advertising and hosting these events, which will help staff gather meaningful public input and
formalize expectations for community members about what will take place.
Templates are also included for outreach tools such as e-notification, fact sheets, flyers,
advertisements, postcards, and signage. This will help standardize City of SLO outreach
materials so that the public can more easily recognize that a City action or project is being
considered. It also helps with ongoing implementation of recently revised City branding. Finally,
an extensive glossary of terms has been developed to educate staff and the community about
buzz words related to public engagement and noticing.
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Noticing Standards for Development Projects
The PEN Manual is a high-level strategy guide for public engagement. It serves as an action
planning toolkit, and provides links to other related technical documents such as the Project Plan,
Style Guide and Notification Standards.
The Notifications Standards are a technical document that has historically been adopted by
Council Resolution that governs when and where the City distributes mailed postcards, legal ads,
and posted signs about upcoming development projects. The Notification Standards identify who
will be noticed and when the notice will happen. These Standards reflect State law and local
preference.
It is timely to review and update the Notification Standards concurrently with development of the
PEN Manual since the last revision to the Standards was in 2008. Suggested revisions include:
(1) incorporating Council direction for Homestay application notifications, (2) expanded noticing
for all actions on projects that require different levels of advisory body approval, (3) providing
notification around an off-site parking location as well as the project site, and (4) postcard
notification on projects that formerly only required minimal outreach, such as secondary
dwelling units and lot line adjustments (Attachment 2, Council Resolution revising Notification
Standards). The last item (#4) is in response to feedback received from Residents for Quality
Neighborhoods on existing Notification Standards.
1. Recent Council Direction
Staff’s recommended updates to the Notification Standards incorporate feedback from the
Council hearing on February 25, 2014, which was an appeal of the Architectural Review
Commission’s approval of a classroom building and accessory office for Old Mission School
(A/ARC 131-13). Off-site parking was proposed to meet parking requirements for the project.
This project had already received prior Administrative Use Permit approval with noticing
provided as required by Council. Nonetheless, neighbors of the proposed off-site parking area
stated that they should have been notified when the hearing for the off-site parking permit was
held. Furthermore, only the adjacent owners and tenants were notified of the Administrative Use
Permit action, while neighbors within 300 feet were notified of the ARC hearing. Two areas for
improvement in the established Notification Standards were identified by Council at this hearing:
(1) notify neighbors of proposed off-site parking in addition to neighbors of the project site, and
(2) when a project requires a higher level (e.g. ARC) and a lower level of review (e.g.
Administrative Use Permit), the notification requirements for the higher level review shall apply
to all actions (e.g. ARC noticing standards for the Use Permit hearing).
2. Meeting or Exceeding State Law
The proposed Notification Standards in all instances meet or exceed the notification
requirements under State law. For example, staff maintains and updates an email list of interested
parties and stakeholder groups to be notified of hearings via email. The Community
Development website now offers a monthly update of Current Development Projects to provide
the public with a slide show of larger projects currently in review, approved, and under
construction. For large Special Focus areas, such as San Luis Ranch and Avila Ranch, staff is
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maintaining and updating links on the website to keep the public apprised on progress of these
major projects. Pre-applications and Conceptual Reviews are other methods that introduce larger
projects to decision-makers and the public early in the process. Each of these is an example of
ways the City works to improve awareness and opportunities to provide meaningful input
regarding discretionary project approvals.
Public Engagement about Public Engagement
The PEN Manual was presented at meetings of the Downtown Association, Residents for Quality
Neighborhoods, Chamber of Commerce and Developer’s Roundtable. The public draft was also
posted on the City website, with a link and request for feedback sent to interested parties,
environmental groups, Rotoract, Save our Downtown, and selected community members. The
following input received will be considered and incorporated where appropriate:
1. Assign resources to maintaining the Citywide Facebook page (intern or social media
coordinator), which will demonstrate more serious commitment to engaging
underrepresented segments of the community.
2. Consider using “sponsored ads” (Facebook and others) for event advertising.
3. Expand upon connecting with “neighborhood champions” who are informed and have
strong neighborhood networks to help us get the message out.
4. Provide more guidance on buzz words or images that grab people’s interest on flyers,
posters, etc. (e.g. puppies and kittens).
5. Be sure to keep the traditional methods of noticing and engagement as well for those
citizens that are not tech-savvy.
6. Make e-notifications, posters, etc. graphic with lots of pictures.
7. Be mindful of giving all groups equal opportunity to provide feedback.
8. Ensure that engagement is early and meaningful; avoid jargon on mailed postcards.
9. Define citizens, residents, stakeholders, public and community.
10. Change heading “Additional” to “Above and Beyond” on Outreach Tools (pg. 7).
11. Eliminate short table titled “Outreach Tool Plans” after the Action Plan Matrix (pg. 6).
12. Consider making e-notification lists for geographical areas (e.g. neighborhoods).
13. Consider requiring developers to have more neighborhood meetings for large projects.
Conclusion
The goal of public participation is to inform and involve the affected community in
governmental decisions. Involving the public early and often in the process increases
transparency and accountability, and increases the likelihood that the resulting plans, programs
and public policy will be successfully implemented. If local residents are directly involved in the
process they will be able to identify with the reasons behind decisions and take ownership of
implementing objectives.
San Luis Obispo is a very active community that values public engagement. The PEN Manual
helps strengthen this core value by introducing new tools and formalizing past practices. It is a
fluid strategy document that will change over time as new innovations come to light and the
community’s modes of consuming information and interacting with local government evolve.
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CONCURRENCES
Every department was surveyed about existing public engagement efforts and provided feedback
on the draft PEN Manual.
FISCAL IMPACT
The City departments may need to identify ongoing resources for new technologies that can
enhance participation and citizen engagement. The recommendations to improve the City’s
social media presence, for example, may result in ongoing costs (those costs still need to
evaluated). As additional tools become available, their merits will be evaluated and proposals
will be made for funding, consistent with the City’s normal budget augmentation processes.
ALTERNATIVES
1. Direct staff on specific changes to the PEN Manual. Staff can return at a later meeting to
review and discuss changes. This is not recommended since the PEN Manual is not adopted
by Resolution and may change over time without formal hearings.
2. Do not endorse PEN Manual. This is not recommended because transparency,
accountability and public engagement are core values of the organization.
Attachments:
1 - Public Engagement and Noticing Manual Draft
2 - Notification Resolution
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COMMUNITY ENGAGEMENT:
A GUIDE TO OUTREACH PLANNING
DRAFT JULY 2015
2.1
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TABLE OF CONTENTS
INTRODUCTION 3
HOW TO USE THE TOOLKIT 5
TOOLKIT 6
Action Plan Matrix 6
Outreach Tools 7
Audience 8
Media Contacts List 10
COMMUNITY EVENT 12
Workshop 12
Roadshow 13
Open House 14
Open City Hall 15
GLOSSARY 16
TEMPLATES 20
E-Notification 21
Fact Sheet 22
Flyer 23
Paid Ad 24
Postcard 25
Signage 26
Survey 27
VENUES 28
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Communities work best when citizens, organizations and institutions are engaged and working
together for the good of all. San Luis Obispo is no exception. The people who live, work and
play here take enormous pride in this city and care deeply about keeping it healthy and
vibrant. Our city wants to accommodate different perspectives and encourage more people to
be informed and involved in shaping decisions.
The pages that follow describe simple steps to take for broadening public outreach. We outline
programs that encourage active and diverse citizen participation. We call it a toolkit; tools to be
used for building community participation and adding new voices to the mix.
Note that marketing of city services is generally managed department by department.
Parks and Recreation enrolls residents in classes; Utilities Conservation educates on water
conservation and SLO Fire Department follows up EMS calls with satisfaction surveys.
While there are elements of marketing in all communication outreach, we’re talking about
something different here: improving communication efforts so people get involved in
decisions on topics that affect them. Assuring citizens know what’s going on and getting them
involved in the process will help generate consensus decisions.
Use this guide to better understand the target audience, type of outreach and timing needed
for various city issues and actions. Keep in mind this is a broad stroke approach that is intended
to guide thinking, not define it. With 11 city departments and thousands of touch points every
day, one size will definitely not fit all.
THE CHALLENGE
It’s not easy to determine the communication/outreach plan needed for individual projects,
services and other items that make their way through the City decision-making process. Who
needs to know? How do we tell them? That’s where this toolkit comes in.
AT THE STARTING LINE
Begin by asking seven questions about your item. The following questions also accompany the
project plan template.
1. What is the action/program/project you need to communicate?
2. Who makes the final decision on the item, is this a staff decision? Subject to advisory
body review? Will City Council ultimately receive the item for action?
3. What type of community interaction is desired?
INTRODUCTION
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• You may need to inform citizens about a decision already made; a city action that
needs to be understood (i.e., change in bus routes; increase in parking meter fees)
• You may need to consult the community or special interest group members over
proposed changes / new initiatives (i.e., options for new playground equipment;
proposed ordinance regarding mandatory water conservation).
• You may need to collaborate with the community to develop ideas /plans /programs
on large scale future items (land use and circulation element, city budget)
4. Who needs to/wants to be informed?
This question is critically important and calls for some consideration. The focus of
engagement is to involve the community. In San Luis Obispo, that community has many
faces: residents at large (along with individual neighborhoods); interest groups ranging
from cycling enthusiasts to business; arts to education; seniors, children and so on. There
is a large government sector in SLO that may need to be included. The point is that it is
imperative to try to outreach to anyone who may be connected to the item, and specifically
to find the key people affected by a decision (i.e., a change in the hours at the pool may
not be a large scale issue, but is of keen interest to swimmers). Determining the outreach
targets calls for thought, some digging and your own good judgment.
5. When does the outreach need to happen?
The City’s review process can have many steps and take time to unfold. Some steps are
defined by municipal code; others call for personal discretion. Give citizens adequate time
to be informed, educated and involved. No one likes to be caught unprepared and on short
notice. Start early and keep in touch.
6. What needs to be done?
This guide outlines a series of recommended plans to use as reference for best practices on
communicating your item.
7. What does success look like?
Whether you’d like to see more people attend your community event, to increase diversity
of feedback, to introduce new ideas, or keep in touch with the project audience, setting a
goal for your community engagement efforts will provide a benchmark for future efforts.
Keep note of what worked, what didn’t, and any valuable feedback from the public.
Consider issuing a survey to assess public satisfaction with outreach efforts following
community events or projects.
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The toolkit is organized into three sections. Follow the three steps below to develop your
engagement plan.
1. Action Plan Matrix
Use this section to identify the level of complexity and communication objective of
your item. Once you’ve identified your communication objective, move down the page
vertically to the corresponding Outreach Tools letter (A-C).
2. Outreach Tools
This section notes various elements that can be of use to you in communicating with the
public (city website posting, e-notification, Open City Hall, community meetings, etc.)
Each element is described in the glossary, and hyperlinked tools have corresponding
templates, checklists and instruction on best practices for outreach events.
3. Audience
Move to page 8 to determine your target audience(s). How significantly will this item affect
people, and with that in mind, who should be notified and possibly involved? Consider if
your item affects the entire city, or use the lists provided to review specific neighborhoods
and/or certain special interest groups that may be affected. Determine whether media
should be notified.
The toolkit only works when you add your judgment to the process. Nothing is simply
black and white when it comes to outreach and engagement. It’s all about communication.
Communicate with your colleagues; communicate with stakeholders (they can often be the
best help) and work from a plan that may need adjusting as time goes on.
HOW TO USE THE TOOLKIT
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INFORM CONSULT COLLABORATE
• One way communication –
outreach to citizens.
• Provide public with balanced
and objective project/
issue information to
increase awareness and/or
understanding of problems,
alternatives and solutions.
• Get ideas on finite number
of options / limited time
discussion.
• Take public feedback on
project or other issue
proposal.
• Interactive process
that incorporates
recommendations as much
as possible.
• Partner with the public to
develop alternatives and
identify preferred solutions.
• May be open ended.
STAFF LEVEL
Normal procedures,
existing program,
services delivery
DEPARTMENT HEADS,
CITY MANAGER
New program, expansion
of existing program
ADVISORY BODIES
(i.e., land use issues,
development projects)
CITY COUNCIL
New laws, major plans,
significant issues (i.e.
drought strategy)
INFORM CONSULT COLLABORATE
IDENTIFY YOUR PLAN
Yes MaybeNot Required
Follow plan Follow plan Follow plan
A B C
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COMMUNICATION OBJECTIVE
OUTREACH TOOL PLANS
Follow the steps below to find your outreach tool plan.
Cross tab the level of complexity with communication objective
TURN PAGE
ACTION PLAN MATRIX2.1
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A. INFORM
B. CONSULT
C. COLLABORATE
EXPECTATION ADDITIONAL
Official notice (if legally required, e.g. legal ad, postcard,
poster)
E-notification (including affected neighbors)
Website posting
Applicable advisory bodies
Key contacts, liaisons
Social media (if applicable and available)
Utilities billing insert – flyer
Community Calendar
Signage
Paid media (newspaper, radio, TV, social media, digital,
outdoor/transit)
Informational materials (should also be available digitally
on website, e.g. flyer, fact sheet, PowerPoint, postcard, door
hanger, banner, poster)
City website posting
Awareness Walk
Press release/media notification
EXPECTATION ADDITIONAL
All of letter “A” above
Hearing (if legally required)
Social media (if applicable and available)
Utilities billing insert – survey
Mailed survey
Telephone survey
Study session
Focus group
Special events with opportunities for interaction
Awareness walk
Open City Hall (web based)
EXPECTATION ADDITONAL
All of letters “A” and “B” above
Open City Hall (web based)
Community Outreach Event (workshop, open house,
road show, etc.)
Utilities billing insert – survey
Mailed survey
Telephone survey
Study session
Focus group
Special events with opportunities for interaction
Awareness walk
Committee formation
Refer to glossary for tools descriptions
*Bold indicates detailed descriptions available on page 13.
OUTREACH TOOLS
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One of the most important aspects of community engagement is thinking through the “who.”
Who will be interested in/affected by the topic under consideration? Who are the stakeholders?
Begin by understanding the range of interest groups and organizations that care about San
Luis Obispo. There are literally hundreds in the city alone. The category list that follows is
provided to get you thinking. It does not include every potential outreach contact, but it is a
framework for thinking about it.
The City maintains many different interest databases and the 2015-launched City of SLO
website offers an ideal way for citizens to add themselves to lists of people interested in being
notified about different matters. Lists include:
• Airport area
• Bicycle
• Council notes
• Economic development
• General plan updates
• Housing
• Measure G
• Neighborhood wellness
• Planning and building
• Skate park
• Stormwater
• Utility billing
• Water
• Youth services
• Water conservation
And remember: the contacts themselves can be a great resource for determining who else
should be asked.
AUDIENCE
• Aquatics
• Climate action plan
• Downtown
• Emergency preparedness
• Historic preservation
• Hot topics
• Housing element
• Natural resources
• Parking
• Public projects
• Special events
• Sports
• Tr ansit
• Waste water
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ORGANIZATIONS/INTEREST AREAS TO CONSIDER
The following are samples only and lists are not all-inclusive.
ARTS/CULTURE ORGANIZATIONS. ArtsObispo, FPAC, Little Theatre, SLO Symphony,
dance groups, Art Museum
BUSINESS / COMMERCE ORGANIZATIONS. SLO Chamber of Commerce, SLO County
EVC, SLO Downtown Association, Farmers Market Association, real estate associations,
merchant groups, tourism interests, Developers Roundtable, local AIA chapter
CHILDREN. Children’s Museum, parent-child groups, PTA’s
EDUCATION. San Luis Coastal Unified School District, Cal Poly, Cuesta College, private
schools
ENVIRONMENTAL. EcoSLO, Sierra Club, The Land Conservancy
ETHNIC ORGANIZATIONS, CHURCH GROUPS
GOVERNMENT. City advisory bodies, Mayor’s Roundtable
PROPERTY OWNERS
MEDIA. Key contacts list follows.
RESIDENT/ NEIGHBORHOOD GROUPS. Consult neighborhood outreach for full list.
Neighborhood wellness groups/other city-identified neighborhood areas, Old Town
Neighborhood Association, Slack Street Neighborhood, Los Verdes Park, mobile home
parks, HOA’s (owners & renters), RQN, Save our Downtown, Alta Vista, Neighborhoods
North of Foothill.
SPORTS/OUTDOOR ENTHUSIASTS. Runners, hikers, cyclists, skateboarders, swimmers,
recreational sports teams, tennis players, youth sports groups including AYSO, Cal
Ripken Baseball, SLO Girls Softball Association
SENIORS. Senior Center, RAMS
SERVICE CLUBS
SOCIAL SERVICE PROVIDERS. CAP SLO, health and human service organizations
STUDENTS. Student Community Liason Committee
TRANSPORTATION. SLO Bike Coalition, bus riders, Ride-On, Rideshare
MISCELLANEOUS. Library users, SLO History Center
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MEDIA KEY CONTACTS LIST
The following contacts list is general and may change over time, so be sure to keep
your own records up to date.
PRINT/ONLINE
Tribune
General inquiries, newsroom@thetribunenews.com
Calendar items, calendar@thetribunenews.com
General phone, (805) 781-7800
New Times
Camillia Lanham, Editor, clanham@newtimesslo.com
Calendar items, calendar@newtimesslo.com
General phone, (805) 546-8208
Mustang Daily
News, news@mustangnews.net
General, editor@mustangnews.net
Advertising, advertising@mustangnews.net
General phone, (805) 756-1796
Journal Plus
General inquiries, slojournal@fix.net
General phone, (805) 546-0609
SLO Life Magazine
General inquiries, info@slolifemagazine.com
General phone, (805) 543-8600
SLO City News (Tolosa Press)
General inquiries/publisher, Bret Colhouer, bret@tolosapress.com
General phone, (805) 543-6397
TELEVISION
KSBY – NBC
Assignment desk, news@ksby.com
Newsroom phone, 597-8400 x6
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KCOY (CBS) /KKFX (FOX) / KEYT (ABC) – Newschannel 3
Santa Barbara newsroom
keyt.assignmentdesk@keyt.com
(805) 882-3930
Santa Maria newsroom
news12@kcoy.com
(805) 928-4748
RADIO
KVEC 920 AM
Studio line, (805) 543-8830
Business line, (805) 545-0101
KCBX 90.1 FM
General phone, (805) 549-8855
Newsroom, news@kcbx.org
Community Calendar, calendareditor@kcbx.org
American General Media
General phone, (805) 781-2750
KZOZ 93.3 FM (American General Media or AGM)
General phone, (805) 543-3693
KKJG 98.1 FM (AGM)
General phone, (805) 543-3693
KIQO 104.5 FM (AGM)
General phone, (805) 783-1045
KKAL 92.5 FM (AGM)
No phone number, use AGM general line (805) 781-2750
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BEST PRACTICES FOR COMMUNITY OUTREACH EVENTS
The following community outreach events are meant to expand involvement opportunities
for community members by giving them a chance to speak directly to an issue or have direct
involvement in the decision-making process. Workshops, open houses, road shows and open
city hall should encourage participation, and every effort should be made to make the public
feel welcome and heard.
• All community events should be preceded by outreach noted in the Inform section (A) of
your matrix. A well attended event is key.
• Incorporating outreach tools from the “Additional” column of your matrix will attract a
larger audience which results in diverse representation and feedback.
• Advertising these community events well ahead of their date with ongoing reminders is
essential.
• Plan for enough space to accommodate the audience. Page 28 includes a list of possible
meeting space venues.
WORKSHOP
Workshops allow the public to hear a presentation on a particular item from city staff
and/or consultants, then work in smaller groups to develop ideas and alternatives that
directly affect the planning process. Following small group discussion, the groups
reconvene to share their ideas with the larger group, and workshop outcomes are
then passed on to decision-makers. Workshops should include an even balance of staff
presentation and group discussion.
When do I have a workshop?
Workshops are an effective tool for collaboration and should take place early in the
planning process so feedback can be incorporated down the line. In order to keep
group discussion focused, workshops should not take place until a project has a
determined set of options and/or ideas to explore.
What should be included?
Discussion groups should represent various parts of a plan where the public actually
has an opportunity to weigh in on options and/or develop alternatives and solutions.
Groups should be facilitated by city staff and/or consultants, and these facilitators
should lead and promote public discussion. Always let the public know what happens
next in the process, so that they understand what will happen with their feedback.
Be sure to provide appropriate contact information so anyone who felt they were not
heard has an opportunity to follow up.
COMMUNITY OUTREACH EVENTS:
TOOLS FOR TWO-WAY COMMUNICATION
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Essentials checklist:
Space large enough to comfortably accommodate the expected audience (consider
seating capacity as well)
Water. Other refreshments and snacks are optional
Sign-in sheets for names, email address, phone numbers and physical addresses
(where applicable) so staff can follow up with attendees
Visual or informational aid(s) of some sort to be included in the presentation and/or
stations (PowerPoint, video, photos, plans, maps, graphics, etc.)
Large format paper and thick pens for notes that the public can see
Facilitators for all small group discussions
Comment cards
Name tags for city staff
Contact information
“What’s Next” explanation
ROAD SHOW
Road Shows are similar to workshops in that they involve staff presentation and public
discussion. Road Shows mean staff bring their presentations directly to their intended
audience, which could include a special interest group or a specific neighborhood.
When do I have a road show?
Road shows should occur early in the planning process so feedback can be
incorporated down the line. Staff should schedule a roadshow during hours when most
people in the affected group will be available, typically after-work hours.
What should be included?
Road shows benefit from creativity and content/style directed at the audience. Road
shows should include equal parts staff presentation and public discussion. Always let
the public know what happens next in the process, so that they understand what will
happen with their feedback. Comment cards should also be provided for people who
do not feel comfortable speaking up.
Essentials checklist:
Space large enough to comfortably accommodate the expected audience (consider
seating capacity as well)
Water. Other refreshments and snacks are optional
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Sign-in sheets for names, email address, phone numbers and physical addresses
(where applicable) so staff can follow up with attendees
Visual or informational aid(s) of some sort to be included in the presentation
(PowerPoint, video, photos, plans, maps, graphics, etc.)
Large format paper and thick pens for notes that the public can see
Facilitators for all small group discussions
Comment cards
Name tags for city staff
Contact information
“What’s Next” explanation
OPEN HOUSE
An Open House typically features various informational stations rather than a formal
presentation. The public is encouraged to engage in open dialogue with the facilitator
at each station, including asking questions and providing feedback. Notes are taken on
large format paper so people can see their comments have been noted.
When do I hold an Open House?
An Open House should be held in the middle of the planning process once drafts and
conceptual plans are available. Open Houses should take place during hours where
most of the public/affected audience will be able to participate, typically after-work
hours.
What should be included?
The public should have a clear understanding of the distinction between an open
house and workshop ahead of the event. Stations should be clearly labeled, feature
visual representations or aids, and should incorporate a place where comments can be
written down and seen by everyone. Staff should also consider comment cards, as some
people are more comfortable speaking up than others. Be sure to provide appropriate
contact information so anyone who felt they were not heard has an opportunity to
follow up.
Essentials checklist:
Space large enough to comfortably accommodate the expected audience and
stations (consider seating options for people who can’t stand for extended periods
of time)
Water. Other refreshments and snacks are optional
Sign-in sheets for names, email address, phone numbers and physical addresses
(where applicable) so staff can follow up with attendees
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Visual or informational aid(s) of some sort to be included at each stations
(PowerPoint, video, photos, plans, maps, graphics, information boards, etc.)
Large format paper and thick pens for notes that the public can see
Facilitators for all stations
Comment cards
Name tags for city staff
Contact information
“What’s Next” explanation
OPEN CITY HALL (WEB BASED)
Open City Hall is an online tool for community engagement. Open City Hall can be
used as an online alternative to in-person community outreach events like Workshops,
Road Shows and Open Houses. Use of this tool allows those who can’t attend meetings
to receive the same information and provide feedback. To see how it works, visit www.
slocity.org/opencityhall.
When do I use Open City Hall?
Open City Hall is encouraged to be used any time that the City hosts an in-person
consultation or collaboration based community outreach event. In addition, Open City
Hall can be on its own when it may not be feasible to host a traditional community
outreach event. Open City Hall has the ability to pose questions in different ways,
collect ideas, conduct polls, develop priority lists, comment on maps and more.
What should be included?
The experience of using Open City Hall online should mirror that of an in-person
outreach event and can use many of the same materials. Open City Hall topics can
contain graphics, videos and slide presentations (including narration).
Please consult with the Administration Department to get started using Open City Hall.
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ADVISORY BODIES. Voluntary citizen groups appointed by the SLO City Council to provide input
on key city issues and activities. (See list on Audience page).
AWARENESS WALK. Neighborhood guided tour by staff or consultants to provide in-person
details and answer questions about specific issues and activities.
E-NOTIFICATION. Slocity.org enables users to self-subscribe to information lists based on their
interests. While not required, some users also give their address, which gives you access to
geographically targeted lists. Refer to interest lists/neighborhoods in the Audience section that
may pertain to your particular project/issue and outreach to these groups via e-notification.
CITY WEBSITE POSTING. Share project news, meeting announcements, calendar items, progress
reports, agenda packets and more.
COMMITTEE FORMATION. For purposes of collaboration, consider forming a committee or
subcommittee for regular contact/check-ins regarding a certain topic/project. This committee
should be made up of a representative group of stakeholders or advisory body members, with
the understanding that they will be called upon often over the course of the project/issue for
their input and expertise.
COMMUNITY CALENDAR. No-cost method of announcing event details through online, print,
television and radio calendar postings. Most community calendar notices can be easily posted
by the interested party using online resources.
DIRECT MAIL. Postcard, letter, flyer, fact sheet and other items sent using U.S. Mail. Larger
mailings can qualify for reduced postage costs by using bulk mail rates (bulk mail permit
required). Bulk mail requires zip code sorting and other special handling and permits. Note: Only
items handled by the U.S. Postal Service can be placed in residential or commercial mail boxes. It
is illegal to use mailboxes for door to door flyers, notices, etc. that have not been mailed. Flyers
under doormats and door hangers are often used to share neighborhood information without
violating postal regulations.
FACT SHEET. Brief one-page description of a proposed project or activity. Fact sheets typically
utilize bulleted format, to convey information succinctly. Fact sheet should always include
contacts for further information (i.e., phone number, web address, email).
FLYER . Graphically compelling print pieces circulated in specific areas to generate attendance
at public meetings and activities. Typically 8.5 x 11” in size, but can use irregular sizes for cost
efficiency and/or to gain additional attention. Can be used as billing inserts, or posted in willing
businesses and other commercial locations.
INTEREST GROUP. Citizens with shared interests who are often united in expressing their
concerns and opinions about various project proposals; also called special interest group, i.e.,
seniors, cycling enthusiasts, homeless services advocates, etc.
GLOSSARY
*Hyperlinked items have corresponding templates
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KEY CONTACTS/LIAISONS. Some neighborhoods/special interest groups have key contacts or
liaisons who will be essential in disseminating information to the larger group. See Audience
section for details.
NEIGHBORHOOD EMAIL TREE. Organized communication tool used by residents to
communicate with each other about issues and activities of shared interest; typically applies
to specific geographic areas, i.e., Old Town SLO, Los Verdes Park, etc. May be created using
database management products like My Neighbors, in which specialized outreach groups are
created by neighborhoods. The NextDoor app is a popular version of this community tool.
NEIGHBORHOOD SURVEY. Surveys can be conducted online via the city website, or conducted
by hand via door-to-door contact. Surveys can also be mailed and emailed. See best practices
section for more details.
NOTIFY MEDIA. Can include but does not require a formal news release. A formal release offers
the “who, what, where, why, and how” of a particular issue or activity and is circulated via email
by staff to local media for publication. See Audience section for a list of key local contacts.
OPEN CITY HALL. Effective online program for generating citizen interest, knowledge and
participation in city decisions.
OPEN HOUSE. Informal public gathering to introduce a project, service proposal or other idea
using information centers and materials; on site staff to answer questions, hear comments, etc.
No formal staff presentation. See Best Practices section for more information.
PAID ADVERTISING. Print ads, television and radio commercials, online advertising, bus and
bench advertising, billboards and other paid media that have associated costs for design,
copywriting, media placement. Media outlets are contacted for information on costs,
deadlines, production needs. Typical print ads include:
• Legal ad. Appears in a specific section of the newspaper. Typically contains text only.
• Display ad. Advertisement appears alongside regular editorial content. Can contain text,
photos, logos, maps, graphics.
POSTCARD. Printed piece used to provide brief, to-the-point information for citizens and sent
via U.S. Mail. Postcards can range from traditional travel postcard size to “sumo” oversized
postcards, with all requiring the same per piece postage. Lack of envelope may help assure the
piece is viewed by recipient.
POSTER. Graphic print communication promoting meetings, open houses, workshops and
special events or services; generally 11x17” in size or larger. Post in willing local businesses and
other commercial locations.
GLOSSARY
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PRINTED MATERIAL. Print announcements (flyer, postcard, door hanger, banner, poster
creatively designed to generate attention about issues and activities in specific neighborhoods.
Printed materials should highlight pertinent information and/or direct people to additional
information about a particular topic.
PUBLIC ACCESS CHANNEL. Gavel-to-gavel webcast and televised public access to SLO
government meetings. Carried on Charter Cable; also accessible live online via slocity.org.
Channel 20 also carries informational on-screen fliers, announcements, etc. posted when
meetings are not being telecast.
REQUIRED LEGAL NOTICE Required by municipal code for most development projects. Timely
posting in a newspaper of record about a project, rate increase, ordinance or other activity.
These notices are required by law and made through the City Clerk. Legal notices may also be
physically posted on project sites, residential properties, etc. to alert neighbors and others of
pending action, proposed changes, etc. on land use matters and to notice hearing dates for
comment can be received. Click here for requirements.
ROAD SHOW. Staff takes information “on the road” for face-to-face communication with
residents, interest groups and others. Road shows can range from special interest group
presentations (chamber of commerce committee meeting) and speeches to large bodies;
to targeted outreach (playground equipment preferences asked of park users), to ice cream
truck neighborhood events. Road show efforts mean staff “goes to them,” rather than citizens
coming to City Hall and other venues. See Best Practices section for more information.
SIGNAGE. Consider temporary signage (banner, stake sign, etc.) at the site of a project to keep
neighbors and passersby apprised of project status and key contacts/websites for additional
information.
SOCIAL MEDIA. Apps, websites and other platforms that enable users to outreach to broad
audiences and engage with those audiences in discussion on a daily basis. Users of social
media have an expectation that communication is two-way and if your department chooses to
engage in social media, you should expect and respond to discussion. Examples of platforms
currently being used by city departments include Facebook and Twitter. Paid promotion of
your department’s Facebook page or important posts should be considered in order to reach
the appropriate audience type and size.
SPECIAL EVENTS. Certain events should be leveraged as outreach opportunities when the
demographic is appropriate. I.e., Saturday morning farmers’ market to inform/consult local
residents regarding general interest projects/issues; local sporting events to inform/consult
local residents regarding parks and recreation project/issues; etc.
STAKEHOLDER MEETING. Should be considered during the consult phase as a one-time group
meeting comprised of issue/project stakeholders.
SURVEY. Early outreach opportunity to collect opinions at the start of a project. Multiple-
choice questions generate better response than open-ended questions.
GLOSSARY
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TRANSIT MESSAGING. Outreach using posters on city buses and at bus stops; city reader boards;
street light and overhead banners on downtown streets.
UTILITY BILLING INSERT. Printed material added to utility bills mailed to customers by the City.
Billing inserts (also called billing mailers) require approval of the billing organization and often
require generous lead time for handling by a mail house.
WORKSHOP. Community gathering, generally on a citywide matter, used for presenting
information and obtaining citizen input. Staff presents information, graphics, maps, photos and
other materials, usually about a citywide proposal, with opportunity for citizen input at a public
meeting. See Best Practices section for more information.
GLOSSARY
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The following templates are simply guidelines to ensure city messaging is clear, consistent,
branded, and encourages diverse public participation.
Things to consider when designing and/or writing outreach materials:
• Always refer to the San Luis Obispo City Style Guide and Brand Standards manual to ensure
proper emblems, colors and typefaces are used
• Avoid government jargon and keep descriptions short
• Include all relevant contact information, including key contact names, phone numbers,
email addresses and web addresses
• If noticing a meeting or community event, be sure to include pertinent information such
as date, place, time, topic, description of community event and format, alternate ways to
participate (if applicable), and directions and/or a map if necessary
• While unlikely, staff may experience language barriers when outreaching to specific groups.
Be sure to include translation on all applicable materials.
TEMPLATES
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TEMPLATES
E-NOTIFICATION
Standard template exists in the website content management system. Website news posting
should accompany e-notification.
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FACT SHEET
Foothill Boulevard Road Repairs
Public Works will be conducting road repairs on Foothill Boulevard
beginning July 10. One-way traffic controls will be in place between 8:00
a.m. and 5:00 p.m. and the road will be closed to pedestrian and bicycle
traffic. Please plan alternate route.
Fact sheet date: 6/10/15
Project details:
•Project detail Project detail Project detail
•Project detail Project detail Project detail
•Project detail Project detail Project detail
•Project detail Project detail Project detail
•Project detail Project detail Project detail
•Project detail Project detail Project detail
•Project detail Project detail Project detail
For more information, visit the Public Works page on the city website,
http://slocity.org/government/department-directory/public-works.
You can also email info@slocity.org or call (805) 888-8888.
For editable word document template, click here.
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FLYER
ATTENTION FOOTHILL
COMMUTERS
Public Works will be conducting road repairs
on Foothill Boulevard beginning July 10.
One-way traffic controls will be in place
between 8:00 a.m. and 5:00 p.m. and the
road will be closed to pedestrian and bicycle
traffic. Please plan alternate route.
The Foothill Boulevard Road Repairs project will affect
vehicle and pedestrian traffic from 8:00 a.m. to 5:00 p.m.
Monday-Friday, 7/10-7/20/2015
For more information, visit the Public Works page on the city website,
http://slocity.org/government/department-directory/public-works.
You can also email info@slocity.org or call (805) 888-8888.
Foothill Boulevard Road Repairs
For editable word document template, click here.
*Poster content replicates flyer content, but is usually larger in size. Consider using 11x17
paper for posters, or larger if not printing in house.Packet Pg. 344
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PAID AD
ATTENTION FOOTHILL BLVD.
COMMUTERS & RESIDENTS
Foothill Boulevard Road Repairs begin July 10, 2015.
Commuters should expect delays, as one-way traffic will be in effect.
The road will be closed to pedestrians and commuters. Detour information
can be found at http://slocity.org/government/department-directory/public-works.
Foothill Blvd. Road Repairs
July 10-July 20, 2015
Crews will work from 8:00 a.m. to 5:00 p.m.
For more information, visit the website listed above.
Questions or concerns? Call (805) 888-8888 or email info@slocity.org.
For editable word document template, click here.
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POSTCARD
City of San Luis Obispo
San Luis Obispo Public Works Department
990 Palm Street
San Luis Obispo, CA 93401
YOUR ROUTE COULD BE AFFECTED
Foothill Blvd. Road Repairs July 10 -20
Public Works will be conducting road repairs on Foothill
Boulevard beginning July 10. One-way traffic controls will be
in place between 8:00 a.m. and 5:00 p.m. and the road will
be closed to pedestrian and bicycle traffic. Please plan
alternate route.
Questions or concerns? Call (805) 888-8888, email info@slocity.org
or visit http://slocity.org/government/department-directory/public-works
For editable word document template, click here.
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SIGNAGE
Expect delays July 10-20 between
8:00 a.m. – 5:00 p.m. while crews
work to repair your streets.
FOOTHILL BLVD.
ROAD REPAIRS
Visit slocity.org or call (805)888-8888 for more information.
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SURVEY
YOUR OPINION MATTERS:
RENTAL HOUSING INSPECTION
PROGRAM
A proactive rental inspection program provides a system to inspect rental units on a periodic basis to ensure
that they are safe and habitable. The city included the exploration of a rental inspection program as part of the
Neighborhood Wellness Major City Goal. The city council was presented a set of options for this program
several months ago, and has directed staff to seek additional public feedback to determine if the program is
necessary. City staff would like public feedback on elements of the plan to ensure the program meets the
needs of tenants and landlords alike. Elements include:
Inspections conducted every three years
Applies to single-family residences and duplexes
Includes interior and exterior inspections
Provides incentives for well-maintained rentals
Fees estimated at $100 annually per rental unit
The city appreciates your input.
1. Are you currently a tenant or landlord?
a. Yes
b. No
2. If you are a landlord, do you inspect your residence on a regular basis to ensure it is
safe and habitable, and if so, how often?
a. Not inspected
b. Only inspected when there is a complaint
c. Inspected when new tenants move in or out
d. Inspected annually
e. Other/NA
3. What are your thoughts about the rental inspection program?
a. Don’t care
b. It’s necessary
c. It’s necessary but I don’t agree with some elements (please list elements and concerns)
d. It’s unnecessary
e. Other (please describe)
4. Please list any additional comments, questions or concerns below.
Questions or comments? Email planner@slocity.org or call (805)888 -8888.
For editable word document template, click here.
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Meetings should be held in an easily accessible location with available parking. Some possible
meeting venues in San Luis Obispo include, but are not limited to:
LUDWICK COMMUNITY CENTER
864 Santa Rosa Street
(805)781-7222
Capacity: 100+
ELKS LODGE
222 Elks Lane
(805)543-0322
office@bpoelso322.com
Capacity: 50-300
EMBASSY SUITES
333 Madonna Road
(805)547-6407
Embassysanluisobispo.sales@wcghotels.com
Capacity: 2-500+
MADONNA INN
100 Madonna Road
(805)543-3000
Expo Center: Capacity: 2,600+
Balcony Room: Capacity: 40
Round Room: Capacity: 60+
SLO CITY/COUNTY LIBRARY
995 Palm Street
(805)781-7222
Reserve online: https://apm.activecommunities.com/sloparksandrec/Facility_Search
Capacity: 100+
SLO SENIOR CITIZENS CENTER
1400 Osos Street
(805)781-7222
Reserve online: https://apm.activecommunities.com/sloparksandrec/Facility_Search
Capacity: 100+
VENUES
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RESOLUTION NO. _____ (2015 Series)
A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF SAN LUIS
OBISPO, CALIFORNIA, ADOPTING REVISED DEVELOPMENT
REVIEW NOTIFICATION REQUIREMENTS
WHEREAS, the City of San Luis Obispo (“City”) follows specific notification
requirements for projects requiring development review;
WHEREAS, the City Council previously adopted Resolution No. 9976 (2008 Series)
establishing development review notification requirements;
WHEREAS, the City’s current notification practice generally exceeds the minimum state
law requirements; and
WHEREAS, the Council desires to revise the notification requirement to further expand
public noticing for projects requiring development review.
NOW, THEREFORE, BE IT RESOLVED by the Council of the City of San Luis
Obispo that the Notification Standards for Development Projects are hereby amended as shown
in Exhibit “A,” attached hereto and incorporated herein by this reference.
BE IT FURTHER RESOLVED that Resolution No. 9976 (2008) is superseded by this
Resolution No. _____ (2015 Series).
Upon motion of _______________________, seconded by _______________________,
and on the following roll call vote:
AYES:
NOES:
ABSENT:
The foregoing resolution was adopted this _____ day of _____________________ 2015.
____________________________________
Mayor Jan Marx
ATTEST:
____________________________________
Anthony Mejia
City Clerk
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APPROVED AS TO FORM:
_____________________________________
J. Christine Dietrick
City Attorney
IN WITNESS WHEREOF, I have hereunto set my hand and affixed the official seal of the City
of San Luis Obispo, California, this ______ day of ______________, _________.
______________________________
Anthony J. Mejia, MMC
City Clerk
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Notification Standards for Development Projects
Changes Highlighted
a) No specific date or time limit
b) Signs must be 300’ apart or less, minimum of 3 signs
c) Minimum 3 signs
NOTE: All projects will be noticed to interested parties as requested.
For projects with multiple entitlements, each step in the process will be noticed at the highest
level required for any entitlement of the project. Example: an Administrative Use Permit that also
requires ARC review, will be noticed at the ARC level (owners and occupants within 300' instead
of adjacent owners and tenants).
Address Change 5
Annexation - ANNX 10 10 10
Appeal - APPL
Architectural Review - ARCH
ARC 10 10 10
Minor/Incidental 5 5 5
Condo Conversion - CNDO 10 10 10
Cultural Heritage Projects
Projects/Demolitions in Historic District 10 10 10
Change in Historical District Boundaries 10 10 10
Directors Approval - DIR (Special Events, Nightwork, ect.)5
Environmental Review a
Fence Height Exception - FNCE 5 5 5
Final Map - FMAP 10
General Plan - GENP
Map Amendment (incl. Rezoning) - PC and CC 10 10 10
Text Amendment - PC and CC 10
Guest Quarters - GUST 5 5 5
Historic Review - HIST 10 10 10
Homestay - HOME
Homestay 5 5 5
Homestay with Exceptions (Administrative Hearing)5 5 5
Occupancy - OCC
Home Occupation 5
Administrative Hearing for Home Occupation 5 5 5
Planned Development - PDEV
Plan Amendment 10 10 10
Rezoning (Final Plan)
Rezoning (Preliminary)10 10 10
School Tenant Permits
Allowed use a
Approved by Use Permit 5 5 5
Secondary Dwelling Unit - SDU 5 5 5
Sign Permits
Specific Plan - SPEC - Amendment 10 10
Street Abandonment - STAB (Noticed for each step in Process)10 10 10 b
Street Name Change - STNE 10 10 10 c
Subdivision - SBDV
Tentative Lot Line Adjustment 5 5 5
Tentative Parcel Map (4 or less lots)10 10 10
Tentative Tract map (5 or more lots)10 10 10
Voluntary Merger 5 5 5
Time Extensions
Use Permit - USE
Administrative Hearing 5 5 5
Offsite Parking (Project Site and Offsite Parking Site)5 5 5
Downtown Housing Conversion 10 10 10
Planning Commission or City Council 10 10 10
Variance - VAR 5 5 5
Days of notification required before hearing or final decision
Procedures Legal Ad Legal Ad
with Map
Postcards to Adjacent Owners
and Occupants
(including those across the street)
Postcards to Owners and
Occupants within 300’
Signs
(on-site
notification)
- - no notice - -
- - use requirement for body being appealed to - -
- - no notice - -
- - no notice - -
Exhibit A
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Page intentionally left
blank.
Public Engagement & Noticing Manual
City Council
August 18, 2015
Presenting Staff: James David 1
Recommendation
1.Endorse the new Public Engagement and Noticing (PEN) Manual as a
strategy guide for staff when engaging the public on City projects and policy
initiatives; and
2.Adopt a Resolution to update and establish notification standards for
development projects.
2
What’s in the PEN Manual?
1.Toolkit
a.Action Plan Matrix, Outreach Tools, Audience, Media Contacts List
2.Best Practices for Community Events
a.Workshop, Neighborhood Meeting (Roadshow), Open House, Open
City Hall
3.Glossary
4.Templates
a.e-Notification, Fact Sheet, Flyer, Paid Ad, Postcard, Signage, Survey
5.Venues
3
Action Plan Matrix
4
Outreach Tools: Inform
5
Outreach Tools: Consult
6
Outreach Tools: Collaborate
7
e-Notifications
Public can also
subscribe to be e-
notified when advisory
body agendas are
posted
8
Notification Standards for Development Projects
2015 Updates:
1.Homestay applications
2.Expanded noticing for all actions on projects that require
different levels of advisory body approval
3.Off-site parking location as well as project site
4.Postcard notifications for:
a.Secondary Dwelling Units
b.Guest Quarters
c.Lot line adjustments
d.Mergers
9
Last revision in 2008 by Resolution
Public Engagement on Public Engagement
Input received:
1.Use social media more effectively
2.Connect with neighborhood champions
a.Consider geographic areas for e-notifications
b.Add Neighborhood Meetings to Community Events
3.Keep traditional methods for non “tech-savvy” residents
a.Add “Meetings with Staff” to Outreach Tools
4.Make materials graphic, use simple language and buzz words
5.Be careful with terms; use residents instead of citizens
6.Edits and clarifications to tone, formatting, list of venues
7.Require developers to have more neighborhood meetings
8.Expand noticing timeframes and ranges for minor projects
9.Monthly mailed newsletter
10
Recommended
Not Recommended
Recommendation
1.Endorse the new Public Engagement and Noticing (PEN) Manual as a
strategy guide for staff when engaging the public on City projects and policy
initiatives; and
2.Adopt a Resolution to update and establish notification standards for
development projects.
11
12
Notification Standards for Development
Projects
13
THENewspaper of the Central Coast
0 % iv
'MB-'UNE
3825 South Higuera • Post Office Box 112 • San Luis Obispo,
California 93406 -0112 • (805) 781 -7800
In The Superior Court of The State of California,
In and for the County of San Luis Obispo
G&MMOSOMM
AFFIDAVIT OF PUBLICATION
SAN LUIS OBISPO CITY COUNCIL
NOTICE OF PUBLIC HEARINGS
AD # 1884346
The San Luis Obispo City Council invites
CITY OF SAN LUIS OBISPO
all interested persons to attend public hear -
ings on Tuesday, August 18, 2015, at
OFFICE OF THE CITY CLERK
6:00 p•m- in the City Ball Council Cham-
ber, 990 Palm Street, San Luis Obispo,
California, relative to the following:
PiIBLIC I'_Nt'iAGEfiIENT AND NOTICING
STATE OF CALIFORNIA
IWANUAL
ss.
A public hearing to consider.
County of San Luis Obispo
1. Review and endorsement of a new'
Public Engagement arrd Noticing (PEN)
Manual as a strategy guide for staff when
I am a citizen of the United States and a resident of the
engaging the public on city projects and
County aforesaid; I am over the age of eighteen and not
policy initiatives.
interested In the above entitled matter I am now and at
> >
2. Adoption of a Resolution entitled 'A
Resolution of the City Councif of the City of
all times embraced in the publication herein mentioned
San Loris Obispo, Calitomia, adopting re-
was, the principal clerk of the printers and publishers of
vised development review noticing require -
merits.'
THE TRIBUNE, a newspaper of general Circulation,
For more Information, you are invited to
printed and published daily at the City of San Luis
contact James David of the City's Adminis-
Obispo in the above named county and state; that notice
trafion Department at (805) 781 -7151 or bi
email atldavidastnciitygm
at which the annexed clippings is a true copy, was
W—LO WASTE BASE YEAR APPLIGA-
published in the above -named newspaper and not in any
nOw WHICH MMU�s THE _ML a_
supplement thereof — on the following dates to wit;
A NEW O Mf-LNIC EHVERSiOWCO[t4
Igo _NG PRC3GG�AH - OR �� W
AUGUST 7, 2015 that said newspaper was duly and
TO9u9T
regularly ascertained and established a newspaper of
A public hearing to Consider:
general circulation by Decree entered in the Superior
1. Conceptual approval of an expanded
Court of San Luis Obispo County, State of California, on
organics diversion program that includes
June 9, 1952, Case #19139 under the Government Code
food waste, ends use of green waste as at-
temative daily cover at cold Canyon Land-
of the State of California.
oll and uses Kompogas Anaerobic Diges-
Lion technology.
I certify (or declare) under the penalty of perjury that the
2. Adoption of a Resolution entitled -A
Resolution of the City Council of the City of
foregoing is true and correct.
San Luis Obispo, California, establishing in-
tegmted sand waste rates; provided there
- — -
is not a majority protest against such in-
�
crease, as toiiows:
a. Base Year Rate Increase
Effective January 1, 2016, a 5.25% rate
ll51 gnaw of Principal Clerk
1 p )
DATED: AUGUST 7, 2015
increase
AD COST: $314.60
b. Interim Year Consumer Price Index
rate increase
(Consumer Price Index publish by the
U.S. DepartmEnt of labor. Bureau of
Labor Statistics)
Based On the annual Increase fir any)
in the Consumer Price Index (CPI) for
Urban Consumers based on Ali u.S.
City Average
Effective January 1, 2017: June 2016
CPI increase (if arty)
Effective January 1, 2018: June 2017
CPI increase (if any)
c. Annual Landfill Expansion Rate in-
crease
(Pass- through of Count- approved an-
nual tipping fee increase at Cold Can-
yon Landfill)
Effective January 1, 2017: 0.85 percent
Effective January 1, 2018: 0.82 percent
3. introduction of an Ordinance entitled
'An Ordinance of the City of San Luis Obi-
spo, Calftomla, granting a twenty-year Fran -
chise to San Wis Garage Company for
food and green waste collection, process-
ing and/or disposal within the City of San
Luis Obispo."
For more information, you are invited to
contact Ron Munds of the City's Utilities C)e-
partment at (805) 781 -7258 or by email at
The City Council may also discuss otheE
hearings or business items before or after
t is items listed above. If you challenge the
proposed projects in court, you may be lim-
ited to raising only those issues you or
s -0nleone else raised at the public hearing
described in this notice, or in written Corte.
spondence delivered to the City Council at,
or prior to, the public hearings.
Reports for this meeting will be available
for raview In the City Clerk's office and on-
line at www�slocl_ [ Lq!g on Wednesday. July
.1. 2015- Please call the City Clerk's Office'
at (805) 781 -7100 for more Information.
The City Council meeting will be televised
live on Charter Cable Channel 20 and We
streaming on www.slocity ora
Anthony J. Mejla
City Clerk
City of San Luis Obispo
AUgtW 7,2015 1884346