HomeMy WebLinkAboutLRC2 August 20Tourism Business Improvement District
Management Subcommittee
Meeting Minutes
August 20, 2015 – 10:00 am
Hampton Inn
PRESENT: Pearce; Harris
STAFF PRESENT: Molly Cano, Tourism Manager
BUSINESS ITEMS
1. Helium Update
Chad McNeill of Zeppelin, INC presented the Milestone #4 deliverable for the Helium booking
system for the committee’s review and discussion. Chad walked the committee through the backend
of the system functionality and the front end appearance to the visitor. The committee was unable to
use an AutoClerk test bench to understand the fully integrated system. The committee was pleased
with the overall look but had some concerns about the reservation process for completion. The
committee, staff and StudioGood noted several incomplete functions in the system. The committee
also expressed the concerns on the clarity and functionality of ongoing maintenance, customer service
issues and property issues, and reporting. Staff inquired on the analytics of the system for the on-
going tracking. Chad maintained that property analytics software would be used and the TBID, City,
or agency of record would not have access into the system. Additional areas of concern were
discussed. The committee would reconvene on August 25 to review and discuss the deliverable
approval.
2. New Business
Staff mentioned the following meeting times to the Committee for future discussion.
Committee directed staff to schedule these accordingly:
• August 25 at 3:00 pm
• September 22 at 3:00 pm