HomeMy WebLinkAbout12-01-2015 Item 14 - Action for Civility Report Recommendations
Meeting Date: 12/1/2015
FROM: Chris Staley, Police Captain
Prepared By: Christine Wallace, Neighborhood Outreach Manager
SUBJECT: ACTION FOR CITY CIVILITY REPORT RECOMMENDATIONS
RECOMMENDATION
1. Approve implementation strategies for the City led Neighborhood Wellness/Community
Civility recommendations; and
2. Make no changes to the City membership of the Student Community Liaison Committee.
DISCUSSION
Background
On May 19, 2015 Council received the Neighborhood Wellness/Community Civility Report and
provided direction to staff to return with implementation strategies for the recommendations
detailed in the report. In addition, staff was asked to provide a recommendation to the City
Council on the make-up of City representatives on the Student Community Liaison Committee.
Neighborhood Wellness/Community Civility Recommendations
The Neighborhood Wellness/Community Civility Report was presented to Council on May 19,
2015 (Attachment A.) The report is a comprehensive and highly detailed document which was
prepared after a two year research process. A wide variety of recommendations were established
in the report, with each recommendation matched to the agency/institution that would be
responsible for further exploration and action identification. The following are the
recommendations for which the City of San Luis Obispo was identified as the lead agency
followed by the staff recommended action. Notably, several of the following recommendations
have already been addressed in recent Council actions.
Objective 1 – Define short-term actions to enhance the quality of life
1. Investigate establishing a Student Neighborhood Assistance Program (SNAP) Ride-
Along program and promote current Police Ride-Along program.
Action: The San Luis Obispo Police Department Ride-Along program is available to
residents of the city and may be scheduled once per year. It is not currently
advertised on the City website but consideration is being made for including
information in the FAQs section of the Police Department web content. The SNAP
program, staffed by part-time temporary employees of the Police Department, is not
staffed or structured to support resident ride-alongs. While SNAP employees receive
a great deal of training, it would not be appropriate for them to take responsibility for
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residents in a ride-along capacity.
2. Explore the option of creating a noise ordinance in public spaces on streets and
sidewalks for gatherings of more than 50 people by issuing citations or other
alternative options.
Action: Not recommended. Chapter 5.80 of the City’s Municipal Code regulates
parades and assemblies within the public right-of-way. The City’s Unruly Gathering
Ordinance addresses certain gatherings on private property which “spill-out” and
obstruct the public right-of-way. Further regulating the ability to gather within
traditional public forums could infringe on the public’s right to assemble and/or free
speech rights. The amendments made to the Unruly Gathering Ordinance allow the
Police Department the ability to more effectively address gatherings that are causing
a significant disturbance to a neighborhood. In addition, Penal Code section 415,
commonly referred to a “disturbing the peace” addresses some of the unlawful
impacts associated with large gatherings.
3. Consider expanding tools to enforce ordinances for nuisance properties including, but
not limited to, “tagging” properties that meet a definition of a public nuisance or
unruly gatherings in terms of both property-maintenance concerns and behavior
issues.
Action: Ongoing proactive enforcement by Code Enforcement and the Neighborhood
Services Specialists are addressing chronic and nuisance properties. Behavioral
issues are addressed by SLOPD in the enforcement of noise and the newly amended
Unruly Gathering ordinances and Cal Poly University Police are enforcing
municipal code violations (noise, unruly gathering, open container, public urination)
in the neighborhoods up to one mile off campus. The Rental Housing Inspection
Program will also help better address properties that are lacking basic safety and
habitable conditions. All of these efforts should be fully implemented prior to
considering another regulation that requires tagging properties that violate certain
provisions of the Municipal Code. If the council wishes to pursue this added
regulation staff recommends that it be considered after the first full cycle of the
Residential Housing Inspection Program.
4. Evaluate policies so that new development or redevelopment does not unduly impact
neighborhoods.
Action: Action: In progress. Project plan for implementation of General Plan
Program 2.13 (Neighborhood Compatibility) to be presented to Council by end of
Fiscal Year 2015-2016.
Objective Two – Define stakeholders’ needs and success
5. Evaluate best practices and implement strategies to reduce the number of disruptions
from parties and noise in neighborhoods (as referenced in Objective Three)
Action: Council amended the Unruly Gathering ordinance in August 2015 to
strengthen the ordinance as an enforcement tool. Also in August 2015, Council
approved the Memorandum of Understanding between the Police Department and
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Cal Poly University Police (“UPD”) Department allowing UPD the ability to enforce
municipal code ordinances up to one mile from campus. SLOPD will continue to
evaluate other methods that may help reduce disruptions.
6. Develop and implement a rental housing inspection program.
Action: A Rental Housing Inspection Program was adopted by City Council May 19,
2015 and the program is currently in development for phased implementation. Phase
1 – Amnesty to assist in legalizing unpermitted work or existing unpermitted dwelling
units starting December 1, 2015. Postcards and flyers will sent out to property
owners at the end of November 2015.
Phase 2 – Registration of rental units begins January 1, 2016. Information mailed
out starting last week of December 2015. Registration deadline will be March 15,
2016.
Phase 3 – First Inspection is scheduled for April 2016.
7. Implement educational programs to increase the number of student-aged residents
who bring in their trashcans on the same day the trash is picked up.
Action: In progress. Neighborhood Services Specialists (NSS) participate in “Walk
and Talks” educate residents of the Neighborhood Enhancement Ordinance
regulations. NSS conducts proactive enforcement, speaking with residents face to face
and using informational stickers that are applied directly to waste wheelers that have
not been moved from the street. More challenging locations, such as Hathway Alley,
have required a more focused approach from Code Enforcement and Utilities with
great success. NSS has also begun outreach to residents at Farmers’ Market on
Thursday evenings.
8. Continue to implement strategies to address homelessness in San Luis Obispo
(particularly in the downtown area).
Action: In progress and on-going. SLOPD will continue to work within strongly
established community partnerships to provide focused service on identified needs
using the Community Action Team (CAT), Downtown Bicycle Officers and patrol
services. Engage and collaborated with stakeholders to provide education and
awareness opportunities through programs such as the Directed Giving campaign.
9. Implement strategies to reduce traffic issues in neighborhoods. Consider using
strategies identified in the Land Use and Circulation Element update to achieve this
objective.
Action: The City’s Neighborhood Traffic Management (NTM) Program encourages
neighborhood residents to work with staff in developing strategies to address
identified issues. The objective of the NTM program is to encourage citizens to be
directly involved in addressing neighborhood traffic concerns and to provide a
process that results in equitable and affordable solutions to the traffic problems in a
neighborhood. Neighborhood traffic safety and operational issues on all other streets
and intersections fall under the scope of the City’s Annual Traffic Safety and Biennial
Traffic Operations Programs. Neighborhood parking issues fall under the scope of
the City’s Residential Parking District Program.
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Objective Three – Identify university/city best practices
10. Work with the City to generate a neighborhood map of housing rental properties and
provide outreach to student renters by funding welcome bags for neighbors to
distribute to establish positive interactions.
Action: Currently, SLOPD Neighborhood Outreach provides rack cards and door
hangers to residents wishing to conduct focused outreach to various
properties/residents. In addition, the Police Department and Code Enforcement
“Walk and Talks” are the personal contacts and provision of educational materials
to thousands of residents at the beginning of the academic year. Neighborhoods,
such as Alta Vista, visit properties annually with a welcome letter sharing
information and expectations with new residents. Given limited resources and
funding, the City is not in a position to complete this objective. Further discussion to
determine program viability is recommended.
11. Create a Renter/Rental Housing Inspection Program
Action: See #6 under Objective 2.
12. Implement a Party Registration Program. Develop a program to incentivize party
registration that provides the opportunity for the San Luis Obispo Police Department
to contact the party registrant and offer a 20-minute warning before dispatching
S.N.A.P. or a police officer.
Action: Research concept for viability. Analysis of a program that could be created
with current resource as well as best practices will be conducted – Fall 2016.
13. Develop proactive engagement of law and code enforcement with visits to properties
of concern; “Knock and Talk”.
Action: Complete. Neighborhood Officer and Neighborhood Services Specialists
“Knock and Talks” established in Fall of 2014 and are continuing.
Objective Four – Review enforcement best practices
14. City and Cal Poly officials to craft a MOU between the City and University regarding
police operational protocol within a one-mile radius of campus.
Action: Complete. Council approved the MOU in August 2015. UPD officers were
provided training prior to the start of the 2015 academic year and are actively
enforcing municipal code violations in the neighborhoods within one mile of campus
15. Partner Cal Poly and Cuesta police officers with San Luis Obispo Neighborhood
Officers to coordinate resources and achieve program goals.
Action: University Police officers currently partner with SLOPD officers during
traditionally busy time periods (start of school, Halloween) as staffing allows. This is
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possible wth UPD because the campus is contiguous to the City. The use of C uesta
PD officers is not realistic given Cuesta’s lack of proximity to the City and their
resources.
16. Implement a keg registration program.
Action: Research practicality of keg registration program – present findings to
Council in May 2016.
17. Conduct an internal assessment of the San Luis Obispo Police Department staffing to
prepare for growth within the city and on the Cal Poly campus to ensure staffing
needs match the population.
Action: Staffing assessment, primarily patrol and dispatch, is addressed in the
Strategic Plan being developed by the Police Department and will be presented to
Council in March 2016.
18. Explore the possibility of Cal Poly Police being able to issue City Municipal
Administrative Citations.
Action: Established per the MOU (#14 above).
Objective Five – Engage stakeholders: review current educational & information efforts
19. Create an annual communications plan containing neighborhood wellness messages
and a process for communicating the information effectively to maximize resources
Action – Communication plan created for Fall/Winter 2015 by a subcommittee
consisting of residents, Cuesta Student Government, Cal Poly staff from Orientation,
Housing, Greek Life, Administration and ASI, City Code Enforcement and
Neighborhood Outreach. The subcommittee will meet every six months to continue
with the planning and delivery of neighborhood wellness messaging to ensure
effectiveness.
Student Community Liaison Committee
Established in 1987, the Student Community Liaison Committee (SCLC) serves as a mechanism
of communication between Cal Poly, Cuesta College, San Luis Obispo County and the City of
San Luis Obispo. The mission of SCLC is to “proactively engage in discussion to promote
positive relations, mutual respect and improved quality of life for all citizens of San Luis
Obispo.” Per the current SCLC Memorandum of Understanding, the City provides meeting
space, two City Council representatives to include the mayor, who is a voting member, and a
rotating council member and three voting members: the City Manager, the Police Chief and the
Neighborhood Outreach Manager. (Attachment B)
SCLC has been an excellent venue for the agencies to share information and work to improve
community relationships. In assessment of the City of San Luis Obispo membership, staff
recommends that the voting membership of the Mayor, City Manager, Police Chief and
Neighborhood Outreach remain unchanged. As there are times when meeting conflicts arise, the
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Assistant City Manager, Police Captains and Community Development Director would be asked
to attend for coverage and participation. Staff also recommends maintaining the rotating Council
Member structure as SCLC provides the opportunity to information sharing and community
relationship building.
CONCURRENCES
The Community Development Department, Public Works, and Finance Department concur with
the recommendations for action in this report.
FISCAL IMPACT
There are no fiscal impacts from the recommendations contained in this report. The Rental
Housing Inspection Program was approved in May 2015. Funding for the program was adopted
as part of the 2015-2017 Financial Plan. The additional actions recommended in this report will
be completed with existing resources.
ALTERNATIVE
1. Do not approve recommended actions. Request that staff return with further alternative
actions at a later date.
Attachments:
a - Neighborhood Wellness Report - Final
b - SCLC MOU Final 5-16-13
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San Luis Obispo
Neighborhood Wellness/Community
Civility Effort
FINAL REPORT
Spring 2015
- Enhancing the quality of life for all residents -
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TABLE OF CONTENTS
OVERVIEW ................................................................................................................................................. 3
PROCESS ..................................................................................................................................................... 4
OBJECTIVE ONE: Define short-term actions to enhance the quality of life .............................................. 5
OBJECTIVE TWO: Define stakeholders’ needs and success ....................................................................... 7
OBJECTIVE THREE: Identify university/city best practices ................................................................... 10
OBJECTIVE FOUR: Review enforcement best practices .......................................................................... 17
OBJECTIVE FIVE: Engage stakeholders: review current educational & information efforts .................. 23
OBJECTIVE SIX: Prepare for sustained engagement to achieve desired vision & goal ............................ 25
APPENDIX A: Working Group Membership ........................................................................................... 28
APPENDIX B: Council Agenda Report .................................................................................................... 29
APPENDIX C: Full Survey Report ........................................................................................................... 54
APPENDIX D: Matrix of All Action Items .............................................................................................. 70
APPENDIX E: Post March 7 Recommendations ...................................................................................... 76
APPENDIX F: Maintaining Balanced Neighborhoods Report .................................................................. 79
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OVERVIEW
ith the focus of making San Luis Obispo an even more vibrant community for residents
and students to reside in, community representatives, Cal Poly and Cuesta College
administrators, students and San Luis Obispo city staff have worked side by side to coordinate
their efforts through the Neighborhood Wellness/ Community Civility Effort. The effort was
launched in May of 2013 with the support of the San Luis Obispo City Council, Cal Poly
President Jeffrey Armstrong, and Cuesta College President/Superintendent Gil Stork. This
initiative aimed to discuss the changing culture of neighborhoods in San Luis Obispo resulting
from the shifts of owner-occupied households to the increase in rental units, specifically by
student-aged individuals.
Collectively, the working group has a vision of building “a community in which year-round
residents and students actively collaborate to build community and communicate in an
environment that fosters mutual respect and understanding.”
The unified goal of the working group has been to develop ideas for stakeholder consideration
that are intended to “enhance the quality of life for all residents.” The group responded to the
six objectives created by the San Luis Obispo City Council with subsequent recommendations,
desired outcomes, implementation leads and partners, and timelines for implementation.
The objectives are outlined below, and each is addressed thoroughly in this report.
Define short-term actions to enhance the quality of life
Define stakeholders’ needs and success
Identify university/city best practices
Review enforcement best practices
Engage stakeholders: review current educational and information efforts
Prepare for sustained engagement to achieve desired vision and goal
W
From the recommendations above and active collaboration within the working group, three
overall themes emerged:
Increase communications from Cal Poly and Cuesta College
Develop responses through solution-oriented initiatives
Set in motion proactive measures to avoid repeating past mistakes and preventing new
problems from occurring
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PROCESS
Beginning work in October of 2013, the Neighborhood Wellness/Community Civility Effort
working group conducted a thoughtful study of the objectives outlined by the San Luis Obispo
City Council and created a process to efficiently move the community into action.
Champions were assigned to each objective, and the subsequent 13 meetings, hosted by Cuesta
College, were devoted to discussions of the objectives, led by the champions.
Champions for the objectives are presented below:
Note: Names in parentheses denote past working group members.
During the robust discussions for each objective the entire working group offered feedback on
the work of the champions and direction on how to proceed. Each group returned to conduct
further studies based on the feedback and direction of this group. The champions provided
recommendations to the working group in late 2014. Each of the recommendations were
discussed and affirmed during the monthly meetings, which focused specifically on one
particular objective. It is those recommendations that are presented in this report.
OBJECTIVE ONE:
Karen Adler, Julie Towery
OBJECTIVE TWO:
Katie Lichtig, Joi Sullivan
(Jason Colombini), Dr. Anthony Gutierrez,
Juventino Ortiz
OBJECTIVE THREE:
Derek Johnson, Stephanie Teaford
(Justin Wellner, Betsy Kinsley)
OBJECTIVE FOUR:
Joe Arteaga, Steve Gesell, George Hughes,
Chris Staley, Brenda Trobaugh
OBJECTIVE FIVE:
Scott Chedester (Charles Scovell),
Dr. Anthony Gutierrez,
Kimberly Hampton, Joi Sullivan
(Jason Colombini), Christine Wallace
OBJECTIVE SIX:
Dr. Keith Humphrey,
Sandee McLaughlin
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Goal
To define short-term actions that could be
implemented to enhance the quality of life for all
residents, particularly associated in the timeframe
around the start of Cal Poly’s fall term.
OBJECTIVE ONE: Define short-term actions
to enhance the quality of life
Champions
Karen Adler, Community
Julie Towery, Community
Background
Historically, there has been an increase in calls for
service around the neighborhood areas adjacent to
Cal Poly coinciding with start of the school year. This
objective is set to define what short-term actions
could lead to positive long-term effects during that
timeframe. Short-term actions are also distributed
among all objectives, thus are not exclusive to
objective one.
Recommendations
Schedule regular neighborhood tours with city council, mayor, neighbors, Cal Poly and
Cuesta College leaders, etc.
Investigate establishing Student Neighborhood Auxiliary Patrol (S.N.A.P.) Ride-Along
program and promote current Police Ride Along program
Explore the option of creating a noise ordinance in public spaces on streets and
sidewalks for gatherings of more than 50 people by issuing citations or other alternative
options
Consider expanding tools to enforce ordinances for nuisance properties including, but not
limited to, “tagging” properties that meet a definition of a public nuisance or unruly
gatherings in terms of both property-maintenance concerns and behavior issues
Evaluate policies so that new development or redevelopment does not unduly impact
neighborhoods
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Actions Desired Outcomes Implementation
Leads & Partners
Timeline for
Implementation
Schedule regular neighborhood
tours with city council, mayor,
neighbors, Cal Poly and Cuesta
leaders, etc.
Allow neighbors to
point out
neighborhood
issues
Cal Poly Ongoing, began
Summer of 2014
Investigate establishing S.N.A.P.
Ride-Along program and
promote current Police Ride
Along program
Increase the
amount of support
to assist with
complaints and
allow officers to do
other police work
City of San Luis
Obispo
Fall 2015
Explore the option of creating a
noise ordinance in public spaces
on streets and sidewalks for
gatherings of more than 50
people by issuing citations or
other alternative options
Decrease number
of noise complaints
City of San Luis
Obispo
Spring 2016
Consider expanding tools to
enforce ordinances for nuisance
properties including, but not
limited to, “tagging” properties
that meet a definition of a public
nuisance or unruly gatherings in
terms of both property-
maintenance concerns and
behavior issues
Hold repeat noise
violators
accountable
City of San Luis
Obispo
Spring 2016
Evaluate policies so that new
development or redevelopment
does not unduly impact
neighborhoods.
Decrease properties
that allow for high
occupancy
City of San Luis
Obispo
Fall 2016
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OBJECTIVE TWO: Define stakeholders’ needs and success
Champions
Dr. Anthony Gutierrez, Cuesta College
Katie Lichtig, City of San Luis Obispo
Juventino Ortiz, Community
Joi Sullivan (Jason Colombini), Cal Poly
Goal
For Cal Poly, Cuesta College and the City of San Luis Obispo to use the results of the
community-wide survey to suggest efforts for implementation to address community-defined
issues.
Background
The purpose of this objective is to identify the stakeholders’ needs and suggest solutions so that
the outcomes reflect a desired environment for the community.
To obtain a comprehensive assessment of the community’s needs and what success looked like,
a communitywide survey was mailed in May of 2014. A total of 3, 774 surveys were completed
and returned, physically and electronically. Of the completed surveys, 1,706 were from non-
student residents, 1,783 were from individuals identifying themselves as either Cal Poly or
Cuesta students, and 318 individuals did not associate themselves with any group. The full
survey results and discussion is offered in Appendix C.
Recommendations
The assessment results provided a clearer picture of the stakeholder perceptions, which helped
develop potential recommendations, such as:
Evaluate best practices and implement strategies to reduce the number of disruptions from
parties and noise in neighborhoods (as referenced in Objective Three)
Develop and implement a rental housing inspection program
Implement a range of strategies to change the relationship and culture between students
and non-students in neighborhoods
Explore and implement strategies to address the concentration of bars in the downtown
area and related safety issues. Consider using strategies identified in the Land Use and
Circulation Element (LUCE) update to achieve this objective
Implement educational programs to increase the number of student-aged residents who
bring in their trashcans on the same day the trash is picked up
Implement strategies to reduce traffic issues in neighborhoods. Consider using strategies
identified in the Land Use and Circulation Element update to achieve this objective
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Continue to implement strategies to address homelessness in San Luis Obispo
(particularly in the downtown area)
Actions Desired Outcomes Implementation
Leads & Partners
Timeline for
Implementation
Evaluate best practices and
implement strategies to reduce
the number of disruptions from
parties and noise in
neighborhoods (as referenced in
Objective Three)
Reduce noise
disruptions
Cal Poly and Cuesta
College
(programmatic) City
of San Luis Obispo
(enforcement)
Fall 2015
Develop and implement a rental
housing inspection program
Insure that rental units
comply with required
minimum health and
safety standards
City of San Luis
Obispo
Fall 2016
Implement a range of strategies
to change the relationship and
culture between students and
non-students in neighborhoods
(no specific recommendations
discerned from the survey
results)
Improve student and
community
relationships
Cal Poly Associated
Student, Inc. (ASI)
and Associate
Students for Cuesta
College (ASCC)
Spring 2016
Explore and implement
strategies to address the
concentration of bars in the
downtown area and related
safety issues. Consider using
strategies identified in the Land
Use and Circulation Element
update to achieve this objective
Address and decrease
safety-related issues
City of San Luis
Obispo
Ongoing per
LUCE strategies
Implement educational programs
to increase the number of
student-aged residents who
bring in their trashcans on the
same day the trash is picked up
Increase the number
of student-age
residents to comply
with the 24-hour
ordinance
City of San Luis
Obispo
Ongoing
Continue to implement strategies
to address homelessness in San
Luis Obispo (particularly in the
downtown area)
A reduction in the
impacts of
homelessness on the
community
City of San Luis
Obispo
Ongoing
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Implement strategies to reduce
traffic issues in neighborhoods.
Consider using strategies
identified in the Land Use and
Circulation Element update to
achieve this objective
Reduce traffic-related
issues in
neighborhoods
City of San Luis
Obispo
Ongoing
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OBJECTIVE THREE: Identify university/city best practices
Champions
Derek Johnson, City of San Luis Obispo
Stephanie Teaford (Betsy Kinsley, Justin Wellner), Cal Poly
Goal
To identify best practices that can be undertaken by Cal Poly, in collaboration with the City of
San Luis Obispo, to enhance positive interactions between students and permanent residents.
Background
Universities and colleges across the nation impact the communities in which they exist in both
positive and negative ways. The impact of students in residential neighborhoods has prompted
higher education institutions to share best practices that can lead to improvements in
community relationships and mitigate negative impacts. The objective explored various
programs and efforts undertaken by universities and colleges nationwide. The following
recommendations could provide a framework for improving relations between student
residents and permanent residents of San Luis Obispo.
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Recommendations
To address student rental properties
Create and implement a transition to Off-Campus Living Education Program, to be
shared with Cuesta College’s Student Life Office
Include expectations and responsibilities of living in neighborhoods in the City
of San Luis Obispo (e.g. local ordinances)
The successful completion of a culminating test will result in a Preferred Renter
Certification with potential benefits offered by landlords
Work with the city to generate a neighborhood map of housing rental properties and
provide outreach to student renters by funding welcome bags for neighbors to distribute
to establish positive interactions (University of Colorado, Boulder)
Create a Renter/Rental Housing Inspection Program. Students and landlords can work
together for preferred renter/rental designation
o Beautification Program: “Door Decal” or “Golden Arrow” for upkeep of
property and meeting standards for appearance and safety
o Student Affairs Awards: Awarded yearly to no-complaint housing (LaSalle
University)
o Preferred rental properties listed with the city
o Request the release of judicial information to off campus entities (Plymouth State
University)
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To alleviate nighttime noise and to build compassion and understanding
Develop outreach and marketing efforts toward students (University of Massachusetts,
Amherst)
Implement a Party Registration Program. Develop a program to incentivize party
registration that provides the opportunity for the San Luis Obispo Police Department to
contact the party registrant and offer a 20-minute warning before dispatching S.N.A.P.
or a police officer. This provides the students a way to minimize impacts on enforcement
resources (University of Colorado, Boulder)
Initiate Dialog Dinners or Block Parties for students and residents to talk about what
they like most about their neighborhoods (University of Colorado, Boulder)
Promote the principles of the The Mustang Way in neighborhoods:
o Student Neighborhood Liaisons: Block parties/events for networking. (University
of Minnesota, Twin Cities & Towson University)
o Neighborhood Helping Hands: Volunteerism for neighbor assistance (e.g. fruit
picking, ladder needs, barn raising, etc.). Coordinate with campus departments
to provide Learn by Doing experiences within neighborhoods for senior projects
and other work-related majors such as horticulture, landscape architecture,
construction management and others.
o Peer-to-peer engagement for neighborhood policing; “Walk this Way Program”
(University of Massachusetts, Amherst)
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To improve collaboration and understanding among students, non-students and city
groups, and to increase engagement in problem solving
Continue to engage and communicate collaboratively among students, non-students and
city groups. See Student Community Liaison Committee (SCLC), below.
Utilize various on-campus departments and offices that support living off-campus (Off-
Campus Student Life; Cuesta College Student Life and Leadership; Student & Community
Relations; Office of Neighborhood Life; Student Neighborhood Relations; Neighborhood
University Relations and Neighbors; and Student Life and Leadership at Cuesta College) to:
o Support all students, non-students, and permanent residents in the communities
surrounding Cal Poly
o Educate students about university policies and local ordinances
o Continue to build and strengthen neighborhood relations by facilitating dialogue
o Promote civic citizenship to create a positive quality of life for everyone living in the
neighborhoods (Georgetown University)
o Specific communications and strategies could include:
A 100 percent response policy for any time, any issue, by enforcing a
prompt and meaningful response
The police provide a blueprint that lets students and neighbors
know exactly what to expect when a community concern is
registered with the university
The policy will establish a standard for reporting an incident
(through a university helpline); clear steps that would be taken for
follow-up with the student (through an updated sanction chart)
and community members; and what data would be collected to
create a metric to evaluate student success and outcomes
(Georgetown University)
Sustained conflict resolution services such as “SLO Solutions,” a
jointly sponsored citywide conflict-resolution program specifically
designed to address student-neighbor issues and provide a means
for constructive resolution. Since 2004, this program has used the
services of Creative Mediation to resolve a variety of community
disputes at no cost to those seeking mediation
Sustained SCLC effort. For more than 20 years, Cal Poly’s Associated
Students, Inc. (ASI), Associated Students of Cuesta College (ASCC), and
the city have served as leaders on the committee. It was established to
further student and community communication and develop positive
relationships
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Neighborhood Concerns Phone Line: Neighbors can call in with concerns.
Cal Poly and Cuesta College staff can recommend actions and contact
students (Colorado University, Boulder)
Quarterly walkabouts and coffee sessions with city residents and
representatives from Cal Poly, Cuesta College and the city
One-hour walkabouts will be scheduled, every third month and
will take place at various times throughout the neighborhoods
surrounding the campus. During these walks they will explore
student housing rentals, party atmosphere, traffic impacts and
Greek housing
One-hour coffee sessions or “listening sessions” will be scheduled
every third month, in the afternoon, at a local venue to discuss
such topics as the Cal Poly Master Plan and vision for the future,
diversity and inclusivity, students in the community, and year-
end accomplishments and challenges
Develop proactive engagement of law and code enforcement with visits to properties of
concern; “Knock and Talk” (University of Maryland).
Implement a Joint Letter Program. Police contact with students in off-campus housing
who generates letters signed by the university, police and city that outlines expectations.
It is sent to the resident and landlord (University of Oregon)
o Tagging for repeat offending or problem properties
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Actions Desired Outcomes Implementation
Leads & Partners
Timeline for
Implementation
Create and implement a
transition to Off-Campus
Living Education Program, to
be shared with Cuesta
College’s Student Life Office
Set expectations and
responsibilities for
students living in
neighborhoods in the
City of San Luis Obispo
Cal Poly Summer 2015
Work with the city to generate
a neighborhood map of
housing rental properties and
provide outreach to student
renters by funding welcome
bags for neighbors to
distribute to establish positive
interactions
Establish positive
interaction with City
Cal Poly ASI ,
ASCC, City of San
Luis Obispo
Spring 2016
Create a Renter/Rental
Housing Inspection Program
Rental properties that
meet minimum health
and safety standards
Cal Poly, City of San
Luis Obispo
Spring 2016
Develop outreach and
marketing efforts toward
students
Raise awareness of the
impacts of noise on
neighborhood
Cal Poly Spring 2016
Implement a Party
Registration Program.
Develop a program to
incentivize party registration
that provides the opportunity
for the San Luis Obispo Police
Department to contact the
party registrant and offer a 20-
minute warning before
dispatching S.N.A.P. or a
police officer
Fewer noise citations City of San Luis
Obispo
Spring 2016
Initiate Dialog Dinners or
Block Parties for students and
residents to talk about what
they like most about their
neighborhoods
Create positive
interactions between
students and year-
round residents
Cal Poly ASI, ASCC Ongoing
Promote the principles of the
The Mustang Way in
neighborhoods
Enhance a positive
culture of peer-to-peer
accountability in
neighborhoods
Cal Poly ASI Ongoing
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Continue to engage and
communicate collaboratively
among students, non-students
and city groups
Improve collaboration
and understanding
among students, non-
students and city
groups
SCLC Ongoing
Utilize various on-campus
departments and offices that
support living off-campus to
support students, non-
students and permanent
residents living in
neighborhoods.
Educate students about
university policies and
ordinances, strengthen
neighborhood relations
by facilitating dialogs
Cal Poly & Cuesta
College
Fall 2015
Develop proactive
engagement of law and code
enforcement with visits to
properties of concern; “Knock
and Talk”.
Positive engagement
with law enforcement
and decrease repeat
offending properties
City of San Luis
Obispo
Ongoing
Implement a Joint Letter
Program.
Police contact with
students in off-campus
housing generates
letter signed by
university, police and
city that outlines
expectations sent to
resident and landlord
Cal Poly Fall 2015
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Goal
That Cal Poly, Cuesta College and the City of San Luis Obispo police departments consider
implementing strategies to address community civility and quality-of-life matters.
OBJECTIVE FOUR: Review enforcement best practices
Champions
Joe Arteaga, Cuesta College
Steve Gesell, City of San Luis Obispo
George Hughes, Cal Poly
Chris Staley, City of San Luis Obispo
Brenda Trobaugh, Cal Poly
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Background
In the past several years, both Cal Poly and the City of San Luis Obispo have engaged in
numerous programs to address quality of life and community wellness.
Both organizations have expanded professional staff dedicated to neighborhood wellness,
created and modified ordinances, and implemented new programs to address pubic disorder
and nuisance crimes including but not limited to:
Amendments to the noise ordinance
In 2010 the San Luis Obispo Police Department made recommendations to the city council
regarding changes to the existing noise ordinance to improve noise reduction efforts. The
modifications included reducing the number of allowable warnings to one every nine months
and to hold residential property owners responsible for repeat noise violations. Many landlords
have since added language to their lease and rental agreements with penalties levied to their
tenants who receive noise violations. These modifications were accepted by city council and
noise complaints were significantly reduced by 30 percent for the following year and have been
maintained since (see Table 1 below).
Table 1: Total noise party violations reported from 2009 to 2014.
2009 2010 2011 2012 2013 2014
Noise Violations 2584 2238 2013 1644 1672 1729
0
500
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1500
2000
2500
3000
Noise Party Violations
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Unruly Gathering Ordinance
In 2010 the San Luis Obispo Police Department conducted research on Unruly Gathering
Ordinances. After extensive research and outreach to the community and Cal Poly, an Unruly
Gathering Ordinance was proposed and accepted by the city council. The ordinance was
intended to prevent substantial disturbances on private property in a neighborhood. This
included unlawful and disruptive behavior by large groups of people. On April 6, 2010, the city
council adopted section SLMC 9.13.030 Prohibition of Unruly Gatherings. A violation of the
Unruly Gathering Ordinance consists of hosting a gathering on private property that:
Involves 20 people or more; and
Involves unlawful conduct that creates a substantial disturbance in a significant segment
of a neighborhood.
“Unlawful conduct that results in a substantial disturbance can include such things as excessive noise,
public drunkenness, serving alcohol to minors, fighting, urinating in public, crowds overflowing into
yards, sidewalks, or streets, or similar unlawful behaviors.”
Neighborhood Officer Program
The San Luis Obispo Police Department initiated its Neighborhood Officer Program on
December 1, 2013. The goal of the Neighborhood Officer Program is to quickly identify
community issues, concerns, problems and crime trends that have long-term quality-of-life
impacts on a particular neighborhood. The Neighborhood Officer Program allows for officers to
coordinate resources to help solve these problems. This model of policing is both a philosophy
and an organizational strategy that allows police and community residents to work closely
together in new ways to solve problems associated with crime, fear of crime, social disorder and
neighborhood decay.
Attainable goals of this program include:
Maintain or increase public confidence in the Police Department
Decrease fear of crime
Listen to and address citizen concerns
Bring community resources together to solve problems
Impact specific crime problems
Reduce repetitive calls for service
Educate the public about its Police Department
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Student Community Success Program
In 2013 Cal Poly hired a full-time off-campus student life coordinator to be both proactive and
reactive in supporting students and neighborhood residents with neighborhood wellness
initiatives. Responsibilities of the position include:
Coordinate the resolution of off-campus conduct with university administration, city
government and community members to find solutions for student’s problems or
concerns
Assist in mediating and resolving student/community conflicts
Effect change in the social climate and relationships with specific responsibility of
working with students and their neighbors within the local community
Implement training sessions, presentations, and educational programs regarding
substance abuse, civic and social responsibility
One goal of the program is to create a Student Community
Success Program with the mission to help students be successful
off campus and address community concerns. The program is
intended to change and encourage inappropriate behavior
through community and student meetings, workshops,
leadership panels, and peer-mentoring opportunities.
Cal Poly University Police Off-Campus Patrols
By authority of the California Penal Code, the University Police
Department has legal authority to exercise peace officer powers
within a one-mile radius of the exterior boundaries of campus
(see Appendix A). In 2014 Cal Poly hired two additional police
officers to expand proactive patrols within the neighborhoods
directly adjacent to campus. The focus of these patrols has been
to proactively discourage and enforce public disorder crimes.
Recommendations
City and Cal Poly officials should craft a Memorandum
of Understanding (MOU) agreement between the city and university regarding police
operational protocol
Partner Cal Poly and Cuesta police officers with San Luis Obispo Neighborhood Officers
to coordinate resources and achieve program goals
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City should explore additional proactive educational opportunities with Cal Poly and
Cuesta College to change the student culture related to neighborhood wellness
Implement a keg registration program
Conduct an internal assessment of the San Luis Obispo Police Department staffing to
prepare for growth within the city and on the Cal Poly campus to ensure staffing needs
match the population
Conduct an internal assessment of the University Police Department staffing to meet the
growth on the Cal Poly campus
Explore the possibility of Cal Poly Police being able to issue City Municipal
Administrative Citations
Location of a university police substation within the new residence hall project to
coordinate law enforcement problem-solving efforts
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Actions Desired Outcomes Implementation
Leads & Partners
Timeline for
Implementation
City and Cal Poly officials to craft
a Memorandum of Understanding
agreement between the city and
university regarding police
operational protocol within a one-
mile radius
Allows for
coordination of
resources to quickly
respond to
community concerns
Cal Poly, City of
San Luis Obispo
Fall 2015
Partner Cal Poly and Cuesta police
officers with San Luis Obispo
Neighborhood Officers to
coordinate resources and achieve
program goals
To coordinate
resources and obtain
program goals
City of San Luis
Obispo
Fall 2015
City should explore additional
proactive educational
opportunities with Cal Poly and
Cuesta College to change the
student culture related to
neighborhood wellness
Change student
culture related to
neighborhood
wellness
SCLC Fall 2016, and
with each annual
report
Implement a keg registration
program
A reduction in
underage alcohol use
and an accountability
mechanism for
persons who serve
minors
City of San Luis
Obispo
Fall 2016
Conduct an internal assessment of
the San Luis Obispo Police
Department staffing to prepare for
growth within the city and on the
Cal Poly campus to ensure staffing
needs match the population
Meet the needs of the
community as
population grows
City of San Luis
Obispo
Spring 2016
Conduct an internal assessment of
the University Police Department
staffing to meet the growth on the
Cal Poly campus
Meet the needs of Cal
Poly as student
population grows
Cal Poly Spring 2016
Explore the possibility of Cal Poly
Police being able to issue City
Municipal Administrative
Citations
To be able to patrol in
neighborhoods
adjacent to Cal Poly
campus
Addressed via
MOU identified
above
Location of a university police
substation within the new
residence hall project to coordinate
law enforcement problem-solving
efforts
Coordinate law
enforcement outreach
and problem solving
efforts
Cal Poly Fall 2018
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Neighborhood Wellness/Community Civility Effort, Final Report | San Luis Obispo, CA Page 23
Goal
To engage stakeholders: review current educational and informational efforts.
OBJECTIVE FIVE: Engage stakeholders: review current educational &
information efforts
Champions
Scott Chedester (Charles Scovell), Cuesta College
Dr. Anthony Gutierrez, Cuesta College
Kimberly Hampton, Cal Poly
Joi Sullivan (Jason Colombini), Cal Poly
Christine Wallace, City of San Luis Obispo
Background
This objective examines the methods, content and effectiveness of educational efforts put
forward by Cal Poly, Cuesta College, the City of San Luis Obispo, and student resident groups.
The inventory of channels of communication was compiled by representatives of Cal Poly,
Cuesta College, and the City of San Luis Obispo. Neighborhood wellness meeting attendees,
Cal Poly and Cuesta College student focus groups were presented with the inventory. An
additional student subcommittee met to discuss the effectiveness of current methods and
content. Suggestions for outreach changes made during the presentations based on the content
effectiveness are reflected in the recommendations of this report.
Recommendations
The recommendation is to collaboratively create an annual communications plan containing
neighborhood wellness messages and a process for communicating the information effectively
to maximize resources. The communication plan should be reassessed annually to evaluate
effectiveness and to ensure resources are not duplicated or wasted. Communications plan
participants could consist of representatives from Cal Poly, Cuesta College and the city.
Suggestions for the Subcommittee
Produce a variety of impactful electronic and print media to educate residents on
property maintenance standards, with a specific focus on repeat offenders in
neighborhoods
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Revive the Off-Campus Housing Guide (University of Colorado, Boulder)
Produce video for new Cuesta College students to view as part of the required online
orientation on “how to be a good neighbor”
Produce “good neighbor” and Safety Enhancement Zone videos for
www.respectslo.com (Linked to Cal Poly websites and campus television stations)
Cal Poly University Housing bulletin boards made available for “good neighbor” and
Safety Enhancement Zone messaging
Cuesta College bulletin boards are made available for “good neighbor” and Safety
Enhancement Zone messaging.
Create and play radio public service announcements on KCPR
Conduct annual presentations to Block P – Cal Poly Athletics
Develop an information distribution plan with off-campus housing providers and
property management; request Safety Enhancement and good neighbor materials be
posted
Housing resident assistant training to include off-campus impacts
Create better avenues of communication with Greek Life house owners
Produce Safety Enhancement Zone door hangers
Produce banners and sandwich boards to be displayed in the Cal Poly and Cuesta
College university unions about community and neighborhood wellness issues
Produce table tents in Cal Poly University Union and Cuesta College cafeteria
Involve off-campus housing providers (property management companies, housing
complex managers) in outreach efforts
Actions Desired Outcomes Implementation
Leads & Partners
Timeline for
Implementation
Create an annual
communications plan
containing neighborhood
wellness messages and a
process for
communicating the
information effectively to
maximize resources
Effectively inform the
community on matters of
neighborhood wellness
City of San Luis
Obispo
Winter 2015
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Goal
The purpose of objective six of the report is to ensure that the plans developed in objectives one
through five are implemented, assessed, and folded into the regular operations of the
appropriate agency (for ongoing efforts). Additionally, the goal is to sustain regular
communications between Cal Poly, Cuesta College, the City of San Luis Obispo, residents and
students.
OBJECTIVE SIX: Prepare for sustained engagement to achieve desired vision & goal
Champions
Dr. Keith Humphrey, Cal Poly
Sandee McLaughlin, Cuesta College
Background
Neighborhood wellness issues in San Luis Obispo have historically been fragmented within
each agency by implementing its own projects, causing confusion among year-round residents,
and limiting the effectiveness of each individual effort. There is a unified desire among all
constituencies in San Luis Obispo to see the quality of life improve in neighborhoods, and a
structure to coordinate these efforts was missing. For almost three decades, the Student-
Community Liaison Committee (SCLC) has brought the students of Cal Poly and Cuesta
College together with city officials and residents for communication and discussion. This forum
has been valuable to all parties, as any culture change related to neighborhood wellness rests
with the students.
Recommendations
Re-invest in the Student-Community Liaison Committee
The Student-Community Liaison Committee should assess the effectiveness of each
recommendation once they have been implemented
Shift SCLC memberships
Host an annual town hall meeting
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Actions Desired Outcomes Implementation
Leads & Partners
Timeline for
Implementation
Re-invest in the Student-
Community Liaison
Committee
Become the coordinating
body responsible for
monitoring the
recommendations, once
adopted by the city council,
Cal Poly and Cuesta
College
SCLC Fall 2015, ongoing
The Student-Community
Liaison Committee should
assess the effectiveness of
each recommendation
once they have been
implemented
Recommend the
appropriate changes, and
produce an annual report
on the state of
neighborhood wellness in
the City of San Luis Obispo
SCLC Ongoing
Shift SCLC memberships SCLC memberships should
be reevaluated to directly
involve those individuals
(by their position) most
directly involved in
neighborhood wellness
SCLC Spring 2016
Host an annual town hall
meeting
Present their report to the
community, receive
feedback and suggestions
from the broader San Luis
Obispo community
SCLC Spring 2016,
ongoing
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- Enhancing the quality of life for all residents -
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