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HomeMy WebLinkAbout09-07-2016 HRC Correspondence - Item 2 (United Way)MEMO TO: Human Relations Commission RECEIVED CITY OF SAN LUIS OBISPO SEP 06 2016 COMMUNITY DEVELOPMENT LIVE UNITED Meeting: W Oq-07-Ltp United Way of FROM: United Way of San Luis Obispo County 'is Obispo County DATE: September 6, 2016 RE: Community Needs Workshop Item: Z 2-1-1 SLO County brings people and services together. Free, confidential 2-1-1 calls are answered by knowledgeable, bilingual call specialists who provide 24-hour referrals and support to those in need of health and human services. 2-1-1 SLO County resources are also available via an online searchable database at www.211slo.org. Calls to 2-1-1, and searches to the online database, are logged into reporting software. These reports can provide insight to the needs that the residents of San Luis Obispo have. Data presented here is from July 1, 2015- June 30, 2016. Problems/Needs Categories (All calls to 2-1-1 SLO County are organized into categories, as defined by the National Alliance of Information and Referral Systems.) Volunteers/Donations 1,1 1% Utility Assistance �- nl-MU q '^' Transportation Other Government/Economic Services = J Mental Health/Addictions- ,Y- 19;% Legal Consumer and Public Safety Services-.,_e_r Information Services -.� q, u 12% Individual Family and Community Support � R. Income Support/Assistance ��30 Housing - - -"� 22% Health Care Food/Mealsmr Employment Education1�% Disaster Services sy Clothing/Personal/Household Needs Arts Culture and Recreation wa 0% 5% 10% 15% 20% 25% 11 County of SLO Iff City of SLO Comparatively, San Luis Obispo County, along with neighboring Santa Barbara County, receives a much higher rate of calls regarding Mental Health & Addictions, than the state average. Problems/Needs Categories, by County Top 5 Problems/Needs by Taxonomy (Problems/needs expressed by callers are also defined using 2-1-1 Taxonomy, a standardized set of terms and phrases that are used to index and retrieve information in a systematic, unambiguous way.) Within the City of San Luis Obispo: 1. Homeless shelters/homeless drop in centers 2. Mental health hotlines/suicide prevention hotlines 3. General legal aid 4. Food pantries 5. Municipal police departments Within the County of San Luis Obispo: 1. Homeless shelters 2. General legal aid 3. Mental health hotlines/suicide prevention hotlines 4. Food pantries 5. Rent payment assistance Search Terms The most common search terms used on www.211slo,org include: • "homeless shelter"/"homeless" • "mental health" • "rent assistance" ■ "food'T'food assistance" • "counseling" When an individual or family is in need of assistance, often multiple types of help are needed. By calling 2-1-1, community members are provided referrals to as many different services as necessary to ensure their needs are met. As one caller stated, "I called to just ask about one thing, but [the call specialist] gave me all kinds of references to all kinds of things that I had no idea about. After I got off the phone with her I was just so blown away. I couldn't believe it; all the things I had at my fingertips that I never knew about." On average, a caller will receive 1.7 referrals to programs, and each user of the online database (determined by unique IP address) is viewing 5.3 resources. San Luis Obispo County Santa Barbara County Monterey County Statewide I Housing 22% Housing 22% Housing 20% Housing 22% Mental Health 19% Mental Health 20% Mental Health 9% Mental Health 9% & Addictions & Addictions & Addictions & Addictions Legal, Legal, Legal, Legal, Consumer & 14% Consumer & 13% Consumer & 8% Consumer & 8% Public Safetv Public Safety Public Safety Public Safety Top 5 Problems/Needs by Taxonomy (Problems/needs expressed by callers are also defined using 2-1-1 Taxonomy, a standardized set of terms and phrases that are used to index and retrieve information in a systematic, unambiguous way.) Within the City of San Luis Obispo: 1. Homeless shelters/homeless drop in centers 2. Mental health hotlines/suicide prevention hotlines 3. General legal aid 4. Food pantries 5. Municipal police departments Within the County of San Luis Obispo: 1. Homeless shelters 2. General legal aid 3. Mental health hotlines/suicide prevention hotlines 4. Food pantries 5. Rent payment assistance Search Terms The most common search terms used on www.211slo,org include: • "homeless shelter"/"homeless" • "mental health" • "rent assistance" ■ "food'T'food assistance" • "counseling" When an individual or family is in need of assistance, often multiple types of help are needed. By calling 2-1-1, community members are provided referrals to as many different services as necessary to ensure their needs are met. As one caller stated, "I called to just ask about one thing, but [the call specialist] gave me all kinds of references to all kinds of things that I had no idea about. After I got off the phone with her I was just so blown away. I couldn't believe it; all the things I had at my fingertips that I never knew about." On average, a caller will receive 1.7 referrals to programs, and each user of the online database (determined by unique IP address) is viewing 5.3 resources.