HomeMy WebLinkAbout02-21-2017 Item 05 Adoption of SLO Transits Revised Title VI Plan 2017-2020 Meeting Date: 2/21/2017
FROM: Daryl Grigsby, Public Works Director
Prepared By: Gamaliel Anguiano, Transit Manager
SUBJECT: ADOPTION OF SLO TRANSIT’S REVISED TITLE VI PLAN 2017-2020
RECOMMENDATION
Adopt SLO Transit’s Title VI Plan for 2017-2020.
DISCUSSION
Background
Title VI of the Federal Civil Rights Act, 42 U.S.C. § 2000d et seq., prohibits discrimination by
recipients of Federal financial assistance on the basis of race, color, and national origin,
including the denial of meaningful access for limited English proficient (LEP) persons. This
prohibition is a requirement for all programs and activities receiving Federal financial assistance.
Under the United States Department of Transportation (DOT) Title VI regulations, recipients of
Federal financial assistance are prohibited from, among other things, using “criteria or methods
of administering its program which have the effect of subjecting individuals to discrimination
based on their race, color, or national origin.” For example, facially neutral policies or practices
that result in discriminatory effects or disparate impacts violate DOT's Title VI regulations,
unless the recipient can show the policies or practices are substantially justified and there is no
less discriminatory alternative. In addition, Title VI and DOT regulations prohibit recipients
from intentionally discriminating against people on the basis of race, color, and national origin.
Tri-Annual Submission of Title VI Plan
FTA requires that all direct and primary recipients document their compliance by submitting a
Title VI Program to their FTA regional civil rights officer once every three years. The Title VI
Program must be approved by the direct or primary recipient’s board of directors or appropriate
governing entity or official(s) responsible for policy decisions prior to submission to FTA. FTA
will review and concur or request the recipient provide additional information.
The City of San Luis Obispo submitted its last Title VI Plan in 2013. A revised version
encompassing fiscal years 2017 thru 2020 is now needed. Staff has addressed the most recent
Federal Circular 4702.1.B regarding Title VI obligations and in the updated Title VI plan. The
plan is consistent with previously adopted plans but now also takes into account modern
technology use such as social media.
In accordance with Federal requirements, the revised plan was brought before the public in a
special meeting held on January 31st, 2017 and was made available for public review and
comment prior to final recommended adoption.
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FISCAL IMPACT
There is no impact on the City’s General Fund by submitting the revised Title VI policy to the
Federal Transit Administration. However, Federal funds could be withheld from the Transit
Enterprise fund should the City fail in submitting an updated Title VI Plan.
ALTERNATIVES
Provide modifications to the prosed policy as needed. Staff recommends caution in changes to
the document in that Title VI policies are specific and need significant verification prior to
adoption and submittal to the Federal government.
Attachments:
a - Title VI Program (Jan 2017)
b - Title VI - Public Comments
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Title VI Plan
City of San Luis Obispo - San Luis Obispo Transit
(SLO Transit )
Date Adopted: February 21, 2017
I. Plan Statement
Title VI of the Civil Rights Act of 1964 prohibits discrimination on the basis of race, color, or
national origin in programs and activities receiving Federal financial assistance. Specifically, Title
VI provides that "no person in the United States shall, on the ground of race, color, or national
origin, be excluded from participation in, be denied the benefits of, or be subjected to
discrimination under any program or activity receiving Federal financial assistance" (42 U.S.C.
Section 2000d).
The City of San Luis Obispo-San Luis Obispo Transit (SLO Transit) is committed to ensuring that
no person is excluded from participation in, or denied the benefits of its transit services on the
basis of race, color, or national origin, as protected by Title VI in Federal Transit Administration
(FTA) Circular 4702.1.B.
This plan was developed to guide SLO Transit in its administration and management of Title VI-
related activities.
Title VI Contact information:
City of San Luis Obispo
Transit Manager (Title VI Coordinator)
Public Works Department
919 Palm Street
San Luis Obispo, CA 93401
(805)781-7121
slotransit@slocity.org
As of July 1, 2016, the City of San Luis Obispo contracts with First Transit Inc. for maintenance
and operations of SLO Transit. The contractor(s), by extension, will also assist and comply with
the adopted Title VI policy.
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II. Title VI Information Dissemination
Title VI information posters shall be prominently and publicly displayed in the city owned SLO
Transit facility and on their revenue vehicles. The plan information, along with contact
information for the City’s Title VI coordinator is available on the SLO Transit website
(slotransit.org). Additional information relating to nondiscrimination obligation can be obtained
from the SLO Transit Title VI Coordinator.
Title VI information shall be disseminated to SLO Transit employees annually via the Employee
Education form (see Appendix A) in payroll envelopes. This form reminds employees of SLO
Transit’s policy statement, and of their Title VI responsibilities in their daily work and duties.
During New Employee Orientation, new employees shall be informed of the provisions of Title
VI, and SLO Transit’s expectations to perform their duties accordingly.
All employees shall be provided a copy of the Title VI Plan and are required to sign the
Acknowledgement of Receipt (see Appendix B).
Title VI information shall also be made available in non-English languages, consistent with the
City’s Limited English Proficiency (LEP) plan.
III. Subcontractors and Vendors
All subcontractors and vendors who receive payments from SLO Transit where funding originates
from any federal assistance are subject to the provisions of Title VI of the Civil Rights Act of 1964
as amended. Written contracts shall contain non-discrimination language, either directly or
through the bid specification package which becomes an associated component of the contract.
IV. Record Keeping
The Title VI Coordinator will maintain permanent records, which include, but are not limited to,
signed acknowledgements of receipt from the employees indicating the receipt of the SLO Transit
Title VI Plan, copies of Title VI complaints or lawsuits and related documentation, and records of
correspondence to and from complainants, and Title VI investigations.
V. Title VI Complaint Procedures
How to file a Title VI Complaint?
The complainant may file a signed, written complaint up to one hundred eighty (180) days from
the date of the alleged discrimination.
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The complaint should include the following information:
Your name, mailing address, and how to contact you (i.e., telephone number, email
address, in-person, etc.)
How, when, where and why you believe you were discriminated against. Include the
location, names and contact information of any witnesses
Other information that you deem significant
The Title VI Complaint Form (see Appendix C) may be used to submit the complaint infor mation.
The complaint may be filed in writing with SLO Transit at the following address:
Title VI Contact information:
City of San Luis Obispo
Transit Manager (Title VI Coordinator)
Public Works Department
919 Palm Street
San Luis Obispo, CA 93401
(805) 781-7121
slotransit@slocity.org
NOTE: SLO Transit encourages all complainants to certify all mail that is sent through the U.S.
Postal Service and/or ensure that all written correspondence can be tracked easily, but is not
required. For complaints originally submitted by facsimile, an original, signed copy of the
complaint must be mailed to the Title VI Coordinator as soon as possible, but no later than 180
days from the alleged date of discrimination.
What happens to the complaint after it is submitted?
All complaints alleging discrimination based on race, color, or national origin in a service or
benefit provided by SLO Transit will be directly addressed by SLO Transit. SLO Transit shall also
provide appropriate assistance to complainants, including those persons with disabilities, or who
are limited in their ability to communicate in English. Additionally, SLO Transit shall make every
effort to address all complaints in an expeditious and thorough manner , as herein described.
A letter of acknowledging receipt of complaint will be mailed within thirty (30) days (Appendix
D). Please note that in responding to any requests for additional information, a complainant's
failure to provide the requested information may result in the ad ministrative closure of the
complaint.
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How will the complainant be notified of the outcome of the complaint?
SLO Transit will send a final written response letter (see Appendix E or F) to the complainant. In
the letter notifying complainant that the com plaint is not substantiated (Appendix F), the
complainant is also advised of his or her right to 1) appeal within seven calendar days of receipt
of the final written decision from the SLO Transit, and/or 2) file a complaint externally with the
U.S. Department of Transportation and/or the FTA. Every effort will be made to respond to Title
VI complaints within 60 working days of receipt of such complaints, if not sooner.
In addition to the complaint process described above, a complainant may file a Title VI
complaint with the following offices:
Federal Transit Administration Office of Civil Rights
Attention: Title VI Program Coordinator
East Building, 5th Floor – TCR
1200 New Jersey Ave., SE
Washington, DC 20590
VI. Limited English Proficiency (LEP) Plan
SLO Transit is required to take responsible steps to ensure meaningful access to the benefits,
services, information and other important portions of our programs and activities of individuals
who are Limited English Proficient (LEP). SLO Transit consulted the United States Department of
Transportation (U.S. DOT)’s LEP Guidance and performed a four factor analysis of our contact
with the public to determine the appropriate mix of LEP services to offer.
The plan has been prepared in accordance with Title VI of the Civil Rights Act of 1964, Federal
Transit Administration Circular 4702.1B dated October 1, 2012, which states that no person shall
be subjected to discrimination on the basis of race, color, or national origin.
This plan outlines how to identify a person who may need language assistance, the ways in which
assistance may be provided, staff training that may be required, and how to notify LEP persons
that assistance is available.
In order to prepare this plan, the City utilized the U.S. DOT four-factor LEP analysis which
considers the following factors:
1.The number or proportion of LEP persons in the service area who may be served or are
likely to encounter a City Transit program’s activity of service.
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2.The frequency with which LEP persons come into contact with City Transit programs,
activities or services.
3.The nature and importance of programs, activities or services provided by the City to the
LEP population.
4.The resources available to City staff and overall costs of providing LEP assistance.
A summary of the results of the City four-factor analysis is in the following section.
Four Factor Analyses:
1.The number or proportion of LEP persons in the service area who may be served or are
likely to encounter a City Transit program’s activity of service.
Data was gathered from the following sources to identify information on persons who do speak
languages other than English at home and who speaks it less than well or not at all and would be
classified as limited English proficient or “LEP”:
a. 2010 Census Data.
b. Census Bureau’s American Community Survey and Fact Finder Surveys.
c. Department of Labor LEP Special Tabulation website.
A review of the census data on the numbers of limited English proficient or LEP persons revealed
that in San Luis Obispo, CA the highest percentage of total population 5 years and over that spoke
a language other than English at home were Spanish speakers. The total Spanish speaking
population was 14.7% of the 45,119 total population of San Luis Obispo, CA (see U.S. Census
Bureau Data). The number of Spanish speaking LEP individuals that spoke English “not well” or
“not at all” in San Luis Obispo was 13.9%. Documents related to fares, transfers, passes, pass sale
locations, days of service, and contact information are available in both English and Spanish
translations.
2.The frequency with which LEP persons come into contact with City Transit programs,
activities or services.
We serve LEP persons daily via our fixed route transit system that operates 10 peak vehicles from
Labor Day to mid-June and reduced service from mid-June-Labor day. Within the First Transit Inc.
operations-maintenance staff located at 29 Prado Road, there are (2) bilingual employees
available for Spanish translation, including (1) daytime road supervisor and (1) evening
technician. Staff translated in person approximately 10 -15 times a month and over the phone 5-
10 times a month during the previous 12 months. Within the Public Works Department located
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at 919 Palm Street, there is (1) bilingual approved transit employee in addition to (3) bilingual
approved employees available for Spanish translation. No calls or requests for translation were
received by SLO City staff during the previous 12 months.
SLO Transit will continue to monitor the following key program areas such as:
Use of bus;
Participation in public meetings;
Customer service interactions;
Ridership surveys;
Operator surveys;
Purchase of passes and tickets through outlets, and the Rideshare website.
3.The nature and importance of programs, activities or services provided by the City to
the LEP population.
The City of San Luis Obispo is centrally located in California between San Francisco and Los
Angeles. The City has an estimated population of 45,119 (2010 Census Bureau estimate). San
Luis Obispo is also home to the California Polytechnic State Universit y (Cal Poly), a major source
of population, employment, and other overall economic and social impacts. SLO Transit, a
program operated out of the Department of Public Works, is the City of San Luis Obispo’s transit
provider and operates fixed route service throughout the City and trolley service downtown.
Other regional and paratransit service providers also offer service to the City.
SLO Transit, a City entity with service operation contracted to First Transit Inc., provides fixed-
route bus service throughout the City of San Luis Obispo. SLO Transit operates a total of seven
regular bus routes on weekdays, six routes on Saturdays, and four routes on Sundays, as well as
a San Luis Drive Tripper (SLD Tripper) and Kennedy Library Tripper (KLT Tripper) on weekdays and
a Downtown Trolley Thursday through Saturday. Five routes operate Monday through Friday
evenings during the school year.
4.The resources available to City staff and overall costs of providing LEP assistance.
SLO Transit currently provides some information in Spanish such as surveys, bus routes and fares,
public service announcements and information on the buses. Documents related to fares,
transfers, passes, pass sale locations, days of service, and contact information are available in
both English and Spanish translation. Within the First Transit Inc. operations-maintenance staff
located at 29 Prado Road, there are two (2) bilingual employees available for Spanish translation,
including one (1) daytime road supervisor and one (1) evening technician. Within the Public
Works Department located at 919 Palm, there is one (1) bilingual approved transit employee in
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addition to three (3) bilingual approved employees available for Spanish translation. About
$2,500/year could be allocated in FY 2016-17 for additional language services.
Implementation Plan:
Based on the four factor analysis, SLO Transit recognizes the need to continue providing language
services in the region. A review of SLO Transit relevant programs, activities and services that are
being offered or will be offered by the City as of December 2016 include:
Spanish speaking translators are available upon request during normal business hours
Route and schedule brochures are available in both English and Spanish
Route and schedule information available in Spanish on the SLO Transit website
(slotransit.org)
Transit surveys to be conducted by SLO Transit will be available in Spanish
Public meetings will include outreach to the Spanish speaking community in San Luis
Obispo. Information will be provided in Spanish and a translator will be on site to help
with questions or concerns
Meetings to be scheduled at times and locations that are convenient and accessible for
minority and LEP communities
Different meeting sizes and formats to be employed
Radio, television, or newspaper ads on stations and in publications that serve LEP
populations to be considered by SLO Transit
Public participation opportunities through means other than written communication,
such as personal interviews or use of audio or video recording devices to capture oral
comments will be considered by SLO Transit
SLO Transit will perform a four factor analysis every three years to identify what, if any, additional
information or activities might better improve SLO Transit’s services to assure non-discriminatory
service to LEP persons. SLO Transit will then evaluate the projected financial and personnel
needed to provide the requested services and assess which of these can be provided cost -
effectively.
VII. Community Outreach
As an agency receiving federal financial assistance, SLO Transit has made the following
community outreach efforts:
The City of San Luis Obispo Mass Transportation Committee (MTC) Advisory Body holds public
meetings bi-monthly to review SLO Transit service and performance. All meetings are compliant
with the Brown Act of California which guarantees the public's right to attend and participate in
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meetings of local legislative bodies. Agendas and minutes are available at
http://www.slocity.org/advisorybodies.asp. At these meetings the public is welcome to attend
and share in discussion with a variety of Community Outreach discussions. Additionally, SLO
Transit works with the other transit agencies in the service area and other stakeholder
organizations to review and discuss the planning and have involvement in the decision making
process. SLO Transit from time to time will provide on-board survey hand-outs to customers for
their feedback about a variety of issues.
SLO Transit held public meetings for public review and comment regarding the Title VI Program.
Public meetings are held in convenient, accessible, and diverse locations along bus routes
whenever possible. Public meetings are held under the supervision of the SLO Transit Manager.
Public comments are recorded and filed. Public meetings may be held at regular MTC meetings.
Spanish speaking assistance will be available.
SLO Transit submits to the California Department of Transportation and Federal Transit
Administration annually an application for funding. The application requests funding for both
capital and operating assistance. Part of the annual application is a public notice, which includes
a 30-day public comment period.
VIII. Mass Transportation Committee
The City of San Luis Obispo Mass Transportation Committee (MTC) Advisory Body has nine (9)
members:
(1) Cal Poly designated employee
(1) Cal Poly student representative designated by Associated Students, Inc. (ASI)
(1) senior citizen (62 years of age or older)
(1) person from the business community
(1) person with technical transportation planning experience
(1) disabled person
(1) member at-large
(2) alternate members
Amongst these volunteer members, there is currently Three (3) Non-White members.
Committee vacancies are listed on the City of San Luis Obispo website (slocity.org), as well as on
the SLO Transit website (slotransit.org) and SLO Transit social media. The City Clerk’s Office and
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City Council review the submitted applications in fairness and equity, evaluating the necessary
qualifications for the vacant position.
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APPENDIX A Employee Annual Education Form
Title VI Policy
No person shall, on the grounds of race, color or national origin, be excluded from participation
in, be denied the benefits of, or be subjected to discrimination under any program or activity
receiving federal financial assistance.
All employees of San Luis Obispo Transit (currently contracted by First Transit Inc.) are expected
to consider, respect, and observe this policy in their daily work and duties. If a citizen
approaches you with a question or complaint, direct him or her to the City of San Luis Obispo
Transit Manager who is the Title VI Coordinator.
In all dealings with citizens, use courtesy titles (i.e. Mr., Mrs., Ms., or Miss) to address them
without regard to race, color, or national origin.
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APPENDIX B Acknowledgement of Receipt of Title VI Plan
I hereby acknowledge the receipt of the San Luis Obispo Transit’s Title VI Plan. I have read the
plan and am committed to ensuring that no person is excluded from participation in, or denied
the benefits of its transit services on the basis of race, color, or national origin, as protected by
Title VI in Federal Transit Administration (FTA) Circular 4702.1.B.
_________________________________
Your signature
_________________________________
Print your name
_________________________________
Date
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APPENDIX C Title VI Complaint Form
City of San Luis Obispo Transit – SLO Transit
Name: ____________________________________________________________________________
Address: ___________________________________________________________________________
City: ______________________________________ State: ____________ Zip Code: ______________
Home Telephone No: ( ) ___________________________
Work Telephone No: ( ) ____________________________
Email Address: ______________________________________
What do you believe is the reason for your discrimination?:
Race Color National Origin Other (specify) _______________________
Date of Alleged Incident: ______________________________
Explain as clearly as possible what happened and how you believe you were discriminated against.
Indicate who was involved. Be sure to include the names and contact information of any witnesses. If
more space is needed please use the back of the form.
Have you filed this complaint with any other federal, state, or local agency; or with any federal
or state court?
Yes No
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If yes, check all that apply:
Federal agency Federal Court State Agency State Court Local Agency
Please provide information about a contact person at the agency/court where the complaint was
filed:
Name: ____________________________________________________________________________
Address: ___________________________________________________________________________
City: ______________________________________ State: ____________ Zip Code: ______________
Telephone Number: _________________________________
Please sign below. You may attach any written materials or other information that you think i s
relevant to your complaint.
Signature: _______________________________________ Date: ____________________________
Please mail this form to:
City of San Luis Obispo
Transit Manager
Public Works Department
919 Palm Street
San Luis Obispo, CA 93401
(805)781-7121
Title VI of the Civil Rights Act of 1964 states: “No person in the United States
shall, on the grounds of race, color, or national origin, be excluded from
participation in, be denied the benefits of, or be subjected to discrimination
under any program or activity receiving Federal financial assistance.”
The City of San Luis Obispo Transit (SLO Transit) respects civil rights and
operates its programs and services without regard to race, color or national
origin. SLO Transit is committed to complying with Tile VI requirements in
all of its programs and services.
Any person who believes he/she has been subjected to discrimination in
the delivery of or access to public transportation origin, may file a
complaint with SLO Transit. Such complaint must be filed in writing with
SLO Transit no later than 180 days after the alleged discrimination. A letter
of acknowledging receipt of complaint will be mailed within 30 days.
For more information on the Title VI transit obligations and how to file a
complaint, please contact SLO Transit: City of San Luis Obispo Transit
Manager, Public Works Department, 919 Palm Street, San Luis Obispo, CA
93401
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APPENDIX D Sample Letter Acknowledging Receipt of Complaint
Today’s Date
Ms. Jo Doe
1234 Main St.
San Luis Obispo, California 93401
Dear Ms. Doe:
This letter is to acknowledge receipt of your complaint against San Luis Obispo Transit allegin g
_____________________________________________________________________________.
An investigation will begin shortly. If you have additional information you wish to convey or
questions concerning this matter, please feel free to contact this office by telephoning _____
_____ ______, or write the address listed below.
Sincerely,
Title VI Coordinator
City of San Luis Obispo
Transit Manager
Public Works Department
919 Palm Street
San Luis Obispo, CA 93401
(805)781-7121
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APPENDIX E Sample Letter Notifying Complainant that the Complaint Is
Substantiated
Today’s Date
Ms. Jo Doe
1234 Main St.
San Luis Obispo, California 93401
Dear Ms. Doe:
The matter referenced in your letter of ______________ (date) against San Luis Obispo Transit
(SLO Transit) alleging Title VI violation has been investigated.
(An/Several) apparent violation(s) of Title VI of the Civil Rights Act of 1964, including those
mentioned in your letter (was/were) identified. Efforts are underway to correct these
deficiencies.
Thank you for calling this important matter to our attention. You were extremely helpful during
our review of the program. (If a hearing is requested, the following sentence may be
appropriate.) You may be hearing from this office, or from federal authorities, if your services
should be needed during the administrative hearing process.
Sincerely,
City of San Luis Obispo
Transit Manager (Title VI Coordinator)
Public Works Department
919 Palm Street
San Luis Obispo, CA 93401
(805)781-7121
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APPENDIX F Sample Letter Notifying Complainant that the Complaint Is
Not Substantiated
Today’s Date
Ms. Jo Doe
1234 Main St.
San Luis Obispo, California 93401
Dear Ms. Doe:
The matter referenced in your complaint of ______________ (date) against San Luis Obispo
Transit (SLO Transit) alleging ____________________________ has been investigated.
The results of the investigation did not indicate that the provisions of Title VI of the Civil Rights
Act of 1964, had in fact been violated. As you know, Title VI prohibits discrimination based on
race, color, or national origin in any program receiving federal financial assistance.
San Luis Obispo Transit has analyzed the materials and facts pertaining to your case for
evidence of the city’s failure to comply with any of the civil rights laws. There was no evidence
found that any of these laws have been violated.
I therefore advise you that your complaint has not been substantiated, and that I am closing
this matter in our files.
You have the right to 1) appeal within seven calendar days of receip t of this final written
decision from San Luis Obispo Transit, and/or 2) file a complaint externally with the U.S.
Department of Transportation and/or the Federal Transit Administration at
Federal Transit Administration Office of Civil Rights Attention: T itle VI Program Coordinator East
Building, 5th Floor - TCR 1200 New Jersey Ave., SE Washington, DC 20590
Thank you for taking the time to contact us. If I can be of assistance to you in the future, do not
hesitate to call me.
Sincerely,
City of San Luis Obispo
Transit Manager (Title VI Coordinator)
Public Works Department
919 Palm Street
San Luis Obispo, CA 93401
(805)781-7121
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APPENDIX G Samples of Narrative to be included in Posters to be displayed in
Revenue Vehicles and Facilities
Title VI of the Civil Rights Act of 1964 prohibits discrimination on the basis of race, color, or
national origin in programs and activities receiving Federal financial assistance. Specifically, Title
VI provides that "no person in the United States shall, on the ground of race, color, or national
origin, be excluded from participation in, be denied the benefits of, or be subjected to
discrimination under any program or activity receiving Federal financial assistance" (42 U.S.C.
Section 2000d).
The City of San Luis Obispo-San Luis Obispo Transit is committed to ensuring that no person is
excluded from participation in, or denied the benefits of its transit services on the basis of race,
color, or national origin, as protected by Title VI in Federal Transit Admin istration (FTA) Circular
4702.1.B. If you feel you are being denied participation in or being denied benefits of the
transit services provided by San Luis Obispo Transit, or otherwise being discriminated against
because of your race, color, national origin, gender, age, or disability, you may contact our
office at:
City of San Luis Obispo
Transit Manager (Title VI Coordinator)
Public Works Department
919 Palm Street
San Luis Obispo, CA 93401
(805)781-7121
slotransit@slocity.org
For more information, visit our website at slotransit.org.
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slotransit.org
Public Comment - 2017 Title VI Plan
Comment Staff Response
"insert a map for the location of the your office"Staff supports this change to the
Title VI plan
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