HomeMy WebLinkAbout09-19-2017 Item 1 - HandoutCitygate Service Delivery and Staffing Study Recommendations
#
Recommendation
Status
1
Establish a response time goal
Admin/Operational
2
Improve tracking of time and categorizing of data for field activities
Admin/Operational
3
Consider police cadet as a pre-hire
Admin/Operational
4
7
Broaden recruiting efforts
Full time crime analyst (Ofc. efficient use of time)
Admin/Operational
d
Completed
al/funding
8'
9
Evaluate effectiveness of the CAT team
d
In Progress
10
Full implementation of BWC's, including a Single point of responsibility and hiring addltional Staff
In Progress
11
Properly staff patrol and add 4 CSO's in order to reduce pulling from other units
Admin/Operational
12
New deployment schedule to address mid shift coverage
Parital
13
Establish a new CSO classification and add 4 FTE's to reduce response times and distribute calls more effectively
Further Evaluation
14
Evaluate effectiveness of SNAP and consider savings to hire Community Service Officer's
Further Evaluation
is
16
17
19
21
Neighborhood officer program' communicated
Re-evaluate volunteer opportunities
Internal Affairs tracjei '
FT Crime Analyst for additional efficiency for Investigations
Staff a mid-shift in communications to cover busiest hour/day/special events
InProgress
leted
leted
ess/funding
leted
Admin/Operational
22
Install software/hardware to capture all telephone lines in ECaTS
Further evaluation
23
Add additional 2 communications supervisors to provide a relief factor
Further evaluation
24
Add 2 FTE communications techs and maintain the over hire position for vacancies
Further evaluation
25
Renegotiate MCA's to allow for more management flexibility in decision making that can lead to efficiencies
Admin/Operational
26
27
28
Include training responsibilities for communications techs
Invol`
Patrol Sgts. Should be managing workload considerations not communications techs
Iln Progress
Further evaluation
29
Review call sector routing for appropriate routing of calls
Adopt immed.
30
31
32
Evaluate reason for increased abandoned call rate and implement solutions (9-35% in 2016)
Adopt a response time measurement from time call received to first unit on scene
Admin/Operational
Admin/Operational
33
Update process for records to enter citations and reports in a more timely manner
Partial
34
tared into RMS and aeproved in patrol — — ^'
Completed
35
Calls for service to be_reyis-yreLLh .n
Completed
36
Limit access to records to reduce distractions
Adopt immed.
37
Add Full Time Employee records clerk
Admin/Operational
38
40
Redesign records front desk for safety, efficiency and customer service
Review process for public to obtain re orts and simplify fee schedule
Admin/Operational
feted
Adopt immed.
41
Re-design front desk and re-deploy records clerks for better efficiency and time management
Admin/Operational
42
43
Bifurcate Comms manager and Records manager and utilize Crime analyst
Review records incomplete projects and implement solutions
Adopt immed.
44
Review records retention schedule then re-evaluate #43
Adopt immed.
45
I.Add a FT Crime analyst when fiscally possible
Adopt with funding
46
1 Increase• records staff for special events
Adopt immed.
47
-Categorize CAD to capture impacts based on land use type, student related and alcohol establishment related
In progress