Loading...
HomeMy WebLinkAbout11-08-17 - MTC Agenda - Final PacketService Complaints:  Complaints regarding bus service or routes are to be directed to the Transit  Coordinator at 781‐7531.  Reports of complaints/commendations are available to the public upon  request.    MISSION: The purpose of the Mass Transportation Committee is to assist with the ongoing public  transit program in the City and Cal Poly. As requested, the Committee provides advisory  recommendations and input to the Council regarding routes, schedules, capital projects, fares,  marketing and additional services.    ROLL CALL: John Osumi (Chair – Business), Cheryl Andrus (Vice Chair ‐ Cal Poly), Denise Martinez  (Disabled), Elizabeth Thyne (Senior), Louise Justice (Member at Large), James Thompson (Technical),  Diego‐Christopher Lopez (Alternate), David Figueroa (Alternate), Vacant (Student),    ANNOUNCEMENTS: Oath of Office Torina Wilson as new Student Rep  5 min.    PUBLIC COMMENT:         10 min.  At this time, the public is invited to address the Committee concerning items not on the agenda but are  of interest to the public and within the subject matter jurisdiction of the Mass Transportation  Committee. Public comment is limited to three minutes per person. The Committee may not discuss or  take action on issues that are not on the agenda other than to briefly respond to statements or  questions, or to ask staff to follow up on such issues.  MINUTES: July 12, 2017 (Attachment 1), September 13, 2017 (Attachment 2)    PRESENTATION:  1. City Fiscal Health Contingency Plan, (Daryl Grigsby)     20 min.             DISCUSSION ITEMS:  2. Committee Items           0 min.  3. Staff Items          20 min.   a) Introduction of New First Transit General Manager, Damon Dash  b) Transit Manager’s Report: Ridership Updates (Att 3), Fire Department Assistance, E‐ passes  Demo, Real‐time Bus Stop Info Demo, Updated Policy on Folding Bikes  c) Update on Short Range Transit Plan Changes: New Airport Service, November 13 Changes      ADJOURNMENT: The next regular meeting will be held January 10th, 2018           The City of San Luis Obispo is committed to including the disabled in all of its services, programs, and activities. Please contact the Clerk or staff liaison prior to the meeting if you require assistance.  Agenda  Mass Transportation Committee  Council Hearing Room, City Hall, 990 Palm Street, San Luis Obispo  Wednesday, November 8, 2017 – 2:30 pm  PRESENTATION:    Agenda Item 1: City Fiscal Health Contingency Plan, (Daryl Grigsby)   City Council approved activation of the Fiscal Health Contingency Plan (FHCP) due to the dramatic  increase in the costs for PERS and slowing revenue growth. The FHCP is a broad document and includes  a variety of strategies, both short and long‐term, to achieve financial sustainability. Significant work will  be occurring over the next few months and during the 2017‐18 Fiscal Year to contain costs and  implement the Fiscal Responsibility and Sustainability Major City Goal work program to address long‐ term structural budget issues.  Presentation by Public Works Director, Daryl Grigsby.     DISCUSSION ITEMS:  Agenda Item 2: Committee Items ‐ None    Agenda Item 3: Staff Items – Transit Manager Report  General update on the events, happenings, promotions, on‐going projects, data and status of  the transit program. Such updates include:     Introduction of new First Transit General Manager, Damon Dash   Ridership Updates (Attachment 3)   SLO Transit assistance to SLO Fire Department at major events    Demonstration projects for E‐ passes and Real‐time Bus Stop Information   Updated Policy on Folding Bikes    Agenda Item 4: Staff Items – Update on Short Range Transit Plan  General update on additional SRTP Schedule and Route Changes, their benefits, and impacts,  including:     New stop at SLO Regional Airport terminal    3B and 4B extended service to 10:30 PM    3A increasing to ½ hour frequency from 6 AM to 1 PM   3B increasing to ½ hour frequency from 1 AM to 7:30 PM            The next meeting will be held: January 10th, 2018      ATTACHMENTS:   1. July 12, 2017 (Attachment 1),   2. September 13, 2017 (Attachment 2)  3. Transit Manager’s Report (Attachment 3)    G:\Transportation Division\_Transportation Committees\MTC Committee\FY 2017  Minutes - DRAFT MASS TRANSPORTATION COMMITTEE Wednesday, July 12, 2017 Meeting of the Mass Transportation Committee CALL TO ORDER A Regular Meeting of the Mass Transportation Committee was called to order on Wednesday, July 12, 2017 at 2:30 p.m. in the Council Hearing Room, located at 990 Palm Street, San Luis Obispo, California, by Chair Osumi. ROLL CALL Present: Committee Members John Osumi (Chair – Business), Cheryl Andrus (Vice Chair - Cal Poly), Elizabeth Thyne (Senior), Louise Justice (Member at Large), Denise Martinez (Disabled), James Thompson (Technical), Justin Frentzel (Student), David Figueroa (Alternate), Diego-Christopher Lopez (Alternate) Absent: None Staff: Transit Manager Gamaliel Anguiano, Transit Assistant Megan Cutler, Recording Secretary Lareina Gamboa PUBLIC COMMENT ON ITEMS NOT ON THE AGENDA None. ANNOUNCEMENTS None. MINUTES Regarding May 10, 2017 MTC Minutes, Page 3, line 4, state “due” instead of “do”. Committee members clarified alternate member classification. Alternates do not vote unless a committee member is absent, in which case an alternate should be established as a voter at the beginning of the meeting. DRAFT Minutes – Mass Transportation Committee Meeting of July 12, 2017 Page 2 ACTION: MOTION BY COMMITTEE MEMBER THYNE, SECONDED BY COMMITTEE MEMBER FRENTZEL, CARRIED 6-0, to approve the Minutes of the Mass Transportation Committee Meeting with amendments for May 10, 2017. ACTION ITEMS None. DISCUSSION ITEMS 1. Committee Items None. 2. Staff Items a.) Transit Manager’s Report The fiscal year came to a close in July. There was a slight decrease in ridership, which was not unusual. Ridership will increase again once the Cal Poly quarter begins. Also, the incoming Cal Poly freshmen will not be permitted to have cars on campus and will have to look to transit for transportation. Part of the fiscal year process involves preparing for the grant process, which is where the Federal government reimburses funds. When the fiscal year came to a close, so did the two-year transit budget with no changes. Though State and Federal assistance is flat to declining, new funding is being researched, but not accounted for during budget planning. Should an increase of funds occur, then the budget plan can be revisited. The new routes were designed to work with K-12 students, giving them more options, and getting the middle school students closer to school. Middle school and high school students will be educated about transit options at orientation days. Cal Poly freshmen will also receive transit information during SLO Days orientation presentations. There was a loss in sales for 5-day and 7-day passes, but the fare increase might help that shortfall. Money was secured for improvements for the transit bus yard, however vehicles are aging out and there is no identified funding source for new buses yet. A single new bus can typically take two years to acquire. i. Update on Cal Poly Negotiations The one year extension for negotiations expired in July. The language agreement, since 2011, will remain the same. Cal Poly agreed to provide a 3% incremental increase over the next two years. This new 2-year agreement began July 1, 2017, and will end June 30, 2019. ii. Update on Implementation of Short Range Transit Plan (SRTP) DRAFT Minutes – Mass Transportation Committee Meeting of July 12, 2017 Page 3 The city received a letter of concern from a member of the public in regards to eliminating the Phillips/Pepper loop. The SRTP does not show the loop, however it is still active. It is a five year goal to move off the loop. The double decker bus needs to deter off Mill street because of low hanging wires, as well as large tree limbs that would need to be chopped off, not just trimmed. At the time of the meeting, trees were being trimmed, and staff informed the committee they would look into it. If it is possible to make the move the earliest the process can begin would be Fall, this includes the need for a public comment session. The Phillips/Pepper loop has seen a reduction of busses from six per hour down to two. And, the Diablo Canyon loop was eliminated. Over the course of summer, minor details were adjusted and improved. This includes placing the placards back into the busses once the design was improved, keeping the busses moving constantly instead of idling at stops, and printing the schedules with clear indication that certain routes operate Monday through Friday only. Route 3 appears to have an added 20 minutes, making it an hour, to come around. This route was always late by 10 minutes, so an extra 10 minutes was added to ensure accuracy. There was also a concern in regards to bus shelters for those who will be waiting. Bus shelters are approved by the FTA and is based on ridership frequency at a particular stop. ADJOURNMENT ACTION: MOTION BY COMMITTEE MEMBER OSUMI, SECOND BY COMMITTEE MEMBER FRENTZEL, CARRIED 6-0, to adjourn the meeting at 4:22 p.m. until the next Regular Meeting of the Mass Transportation Committee, September 13, 2017 at 2:30 p.m. Respectfully submitted, Lareina Gamboa Recording Secretary Megan Cutler Transit Assistant APPROVED BY THE MASS TRANSPORTATION COMMITTEE: XX/XX/2017 Minutes - DRAFT MASS TRANSPORTATION COMMITTEE Wednesday, September 13, 2017 Meeting of the Mass Transportation Committee CALL TO ORDER A Regular Meeting of the Mass Transportation Committee was called to order on Wednesday, September 13, 2017 at 2:33 p.m. at the Transit Operations & Maintenance Facility Bus Yard, located at 29 Prado Road, San Luis Obispo, California, by Chair Osumi. ROLL CALL Present: Committee Members John Osumi (Chair – Business), Cheryl Andrus (Vice Chair - Cal Poly), Elizabeth Thyne (Senior), Louise Justice (Member at Large), Denise Martinez (Disabled), James Thompson (Technical) Absent: David Figueroa (Alternate), Diego-Christopher Lopez (Alternate) Staff: Transit Manager Gamaliel Anguiano, Transit Assistant Megan Cutler, Recording Secretary Lareina Gamboa PUBLIC COMMENT ON ITEMS NOT ON THE AGENDA Geoff Straw (SLO RTA Executive Director) announces the Bus Rodeo scheduled for October 15, Sunday, from 11:00 a.m. – 3:00 p.m. to be held at 179 Cross Street. Sarah Trauger (SLOCOG Rideshare Program Coordinator) announces Rideshare Week happening October 2 – 6, Monday – Friday, during which all SLO Transit rides are free. Rideshare includes walking, biking, riding the bus, and carpooling. She encourages all to pledge to make a smart commute on supercommuter.org. ANNOUNCEMENTS None. MINUTES Staff provides draft July 12 Meeting Minutes to be reviewed and approved at November 8 Regular MTC meeting. DRAFT Minutes – Mass Transportation Committee Meeting of July 12, 2017 Page 2 ACTION: None. ACTION ITEMS None. DISCUSSION ITEMS 1. Technical Tour of Transit Facility, Classroom Remodel Gamaliel Anguiano leads group on a technical tour of Transit Facility, located at 29 Prado Road, including the bus parking area, bus probing station, maintenance garage, dispatch center, and newly remodeled classroom. 2. 2019 Regional Transportation Plan (RTP) & Sustainable Communities Strategy (SRS) Geoffrey Chiapella (SLOCOG Senior Transportation Planner) introduces meeting attendees to the 2019 Regional Transportation Plan (RTP), a plan updated by SLOCOG every four years. He leads everyone in an interactive survey to gather public input regarding regionwide transportation and housing needs. Survey will remain open to the public until October 31. 3. Committee Items a.) Update on Short Range Transit Plan (SRTP): Schedule/Route Changes, Ridership, Next Steps Gamaliel Anguiano leads discussion. Given systemwide route and schedule changes on June 18, we are now on the right service network (i.e. roadways), but are not yet at desired service levels (i.e. service frequency) due to financial constraints. Both the systemwide fare increase and the Cal Poly subsidy are opportunities to achieve the financial levels necessary to provide the public with the recommended levels of service. Anguiano shares public and staff feedback for every route resulting from June 18 systemwide changes: Route 1A/1B Most closely resemble prior Route 3 with 60-minute headway as opposed to 40-minute. Schedule buffer helps on time performance, syncing of routes at transit center, and recovery time at transit center. Effective September 5, route extends to the San Luis Obispo County Regional Airport. New terminal opens early November, so new airport stop will be serviced then. City is establishing Memorandum of Understanding (MOU) with the Airport for this new service, which will operate as a one year pilot project with two possible one year extensions. Airport service is an effort to encourage public transit use for travelers, airport employees, and employees south of Tank Farm i.e. Mindbody and Fiero Lane. With perceived loss of service due to schedule buffer for Route 1A, Route 1B provides additional service opportunities for passengers traveling on segments of Route 1A. Route 2A/2B Public feedback regarding reduced service coverage on weekends along route north of Prado on South Higuera at the Margarita and Chumash stops. This reduced coverage limits DRAFT Minutes – Mass Transportation Committee Meeting of July 12, 2017 Page 3 access to this segment of the route. The City has an agreement with the Prado Day Center so must maintain a level of service on Prado. This City is seeking to resolve this reduced service coverage. Operating Route 2B on weekends is a consideration, but means added service costs. Route 3A/3B Most closely resemble prior Route 4 and Route 5. Public feedback regarding new 60- minute headway in comparison to prior 30-minute headway. A possible solution for perceived loss of service is for riders to recognize additional service opportunities along high ridership segments of these routes i.e. Routes 2A/2B on LOVR and Routes 4A/4B on Foothill. Another consideration is to operate 30-minute service on these routes, which would have greater financial impact on our operating budget. Greater service frequency on these routes also means greater service frequency on the Phillips/Pepper/Johnson loop, an area of public concern for residents on this loop. Servicing Monterey instead of Mill is a possible solution. Committee Member Andrus acknowledges Route 3A and 3B depart campus at essentially the same time, so there is only one opportunity an hour to take the Route 3A/3B. Missing this bus means passengers must wait nearly a full hour for the next bus. Offsetting schedule would potentially mean more service options. Anguiano acknowledges this is a refinement to consider. Anguiano shares video surveillance showing high ridership amongst middle school students traveling to and from Laguna Middle in the mornings and afternoons. This demand for service led to the introduction of the Laguna Tripper on August 28. Ridership consistently reached greater than 60 – 70 riders, which justified operation of Double Decker for this new route. Anguiano shares this route will likely be self-sustaining due to high ridership and short service duration. Route 4A/4B Most closely resemble prior 6A and 6B. 4. Staff Items a.) Service Animals versus Comfort Animals Gamaliel Anguiano leads discussion regarding service animals on buses. City closely reviews FTA policies to ensure no violation. FTA has narrowed scope of permissible animals to include animals trained to perform a specific task or service. Service animals must always be under owner’s control. We can only distinguish a service animal from a pet with two questions: (1) Is this a service animal? (2) What has the animal been trained to perform? We are not allowed to ask about the passenger’s disability. If service animal misbehaves in a manner that poses a direct threat to passengers on board, a service animal can be denied a ride. Past misconduct cannot be held against the service animal in the future. DRAFT Minutes – Mass Transportation Committee Meeting of July 12, 2017 Page 4 Comfort animals provide emotional support for owner and are not considered service animals under ADA. Pets are allowed on buses if in an enclosed carrier. Service animals can possibly be differentiated from comfort animals by recognizing if the animal is needed in all circumstances or only some circumstances. b.) Transit Manager’s Report; Cal Poly Enrollment, PTMISEA Grant, Digital Signage Pilot Project, E-Ticket Demo, New Transit Guide, Airport Service, Promo Video, Upcoming & Announcements Gamaliel Anguiano leads discussion. Cal Poly has welcomed its largest freshmen class, which has impacts on City services i.e. Fire, Police, and Transit. The City is seeking to remedy this impact with the University. Freshmen students are unable to bring personal vehicles to campus so are transit dependent. Transit needs more funding to meet the service demands of Cal Poly. PTMISEA (Public Transportation Modernization, Improvement, and Service Enhancement Account) grant for capital equipment. City Council will review the allocation of $60,600 for capital equipment on September 19 as a content agenda item. Anguiano is requesting permission from City Council to do a sole source purchase with a vendor that won the state bid. The City intends to get new shelters with this funding. City is also embarking on two digital signage projects that will display live data at strategically chosen stops. City is communicating with vendors regarding e-ticket options. Token transit is a strong potential, which allows passengers to purchase passes from their smart phones. Passenger simply presents valid pass to driver when boarding. SLO Transit now has a new Transit Ride Guide. This provides passengers with a comprehensive resource guide with rider information i.e. all routes, schedules, fare and pass type breakdown, service information, contact information etc. CalPERS (California Public Employees’ Retirement System) is the pension program for California public government employees. There are financial challenges within CalPERS that directly impact the City’s funding for various programs, service levels, and staffing. Anguiano expresses Transit as an enterprise fund is in a better position than the City’s general fund, but may still experience some cuts. There will be two CalPERS informational sessions on Thursday, October 5. The first session will be from 10:30 a.m. to 12:00 p.m. DRAFT Minutes – Mass Transportation Committee Meeting of July 12, 2017 Page 5 and the second session will be from 1:00 p.m. to 2:30 p.m. Anguiano invites the committee to attend if interested. Anguiano shares “Day in the Life of a Driver” promo video. ADJOURNMENT ACTION: MOTION BY COMMITTEE MEMBER THYNE, SECOND BY COMMITTEE MEMBER JUSTICE, CARRIED 6-0, to adjourn the meeting at 5:10 p.m. until the next Regular Meeting of the Mass Transportation Committee, November 8, 2017 at 2:30 p.m. Respectfully submitted, Megan Cutler Transit Assistant APPROVED BY THE MASS TRANSPORTATION COMMITTEE: XX/XX/2017 09/01/1609/30/16 09/30/1707/01/1707/01/1609/01/1709/30/16 09/30/17CurrentPercent ChangeFiscal YearPercent ChangeTo To To ToTable A: Ridership Trends by Fare ComponentCurrent PeriodFiscal YearGeneral Fare34,720 29,893 102,813 85,803-13.90% -16.54%CalPolyTotal45,089 51,517 64,594 64,40914.26% -0.29%REVENUE1 Ride Pass 385.71% 79.69%7 34 64 1151-Day Reg Pass -16.37% -14.18%721 603 1,904 1,6343-Day Reg Pass -45.15% -41.38%299 164 841 4935-Day Reg Pass -80.31% -72.44%254 50 635 1757-Day Reg Pass 1850.00% 924.53%14 273 53 54331 Day Reg Pass -32.10% -23.50%1,676 1,138 4,183 3,20031-Day Student Pa 37.29% 28.58%2,446 3,358 2,820 3,626Amtrak -100.00% 0.00%10 66Cal Poly 14.61% -0.10%44,553 51,064 63,891 63,830CP Invalid Card -15.49% -17.64%536 453 703 579DAP Pass -20.61% -2.74%1,116 886 2,923 2,843Pass Override 16.56% 2.68%151 176 410 421Punch Reg Pass -50.91% -8.92%165 81 314 286Punch SD Pass 43.18% 29.37%44 63 143 185Reg Day Pass -13.42% -4.91%1,699 1,471 4,484 4,264Regional Pass -2.63% -5.19%5,468 5,324 17,139 16,249Regular Cash -22.77% -24.62%7,608 5,876 21,260 16,026Run About 121.76% 271.72%170 377 297 1,104SR / DIS Cash -26.55% -26.20%2,147 1,577 6,331 4,672SR / DIS Pass -28.02% -31.37%6,848 4,929 20,461 14,043Prado Token -15.53% -3.83%618 522 2,035 1,957NON-REVENUEChild Under 5 -44.43% -37.25%835 464 2,754 1,728Courtesy Ride -38.10% -63.79%21 13 58 21Free Ride Event -94.62% -88.73%186 10 213 24Free Token -27.27% -17.39%22 16 46 38Promo Pass 80.00% 26.19%20 36 84 106Transfers -11.65% -10.67%1,219 1,077 3,588 3,205VIP4.81% 3.07%936 981 2,735 2,819Youth 1258.62% -14.39%29 394 7,032 6,020TOTAL 2.01% -10.27%79,809 81,410 167,407 150,212 09/01/1609/30/16 09/30/1707/01/1707/01/1609/01/1709/30/16 09/30/17CurrentPercent ChangeFiscal YearPercent ChangeTo To To ToTable B: Revenue Hours and Revenue Miles Current PeriodFiscal Year2.01%-10.27%Passengers79,809.0081,410.00167,407.00150,212.00-2.70%-12.36%Weekday72,624.0070,665.00147,433.00129,213.0070.09%10.37%Saturday4,086.006,950.0011,346.0012,523.0022.46%-1.76%Sunday3,099.003,795.008,628.008,476.00163.60%1.60%Revenue Hours3,010.707,936.107,936.108,062.94157.77%-1.74%Weekday2,657.566,850.366,850.366,730.98193.96%22.30%Saturday199.66586.93586.93717.82225.00%23.12%Sunday153.48498.81498.81614.14-61.30%-11.68%Passengers per Revenue Hours26.5110.2621.0918.63-19.17%-25.04%Revenue Miles37,885.0030,621.00102,168.0076,586.00-22.62%-27.81%Weekday33,256.0025,734.0087,732.0063,333.0010.98%-6.70%Saturday2,523.002,800.007,564.007,057.00-0.90%-9.84%Sunday2,106.002,087.006,872.006,196.0026.20%19.70%Passengers per Revenue Miles2.112.661.641.96 10/01/1610/31/16 10/31/1707/01/1707/01/1610/01/1710/31/16 10/31/17CurrentPercent ChangeFiscal YearPercent ChangeTo To To ToTable A: Ridership Trends by Fare ComponentCurrent PeriodFiscal YearGeneral Fare38,013 32,578 140,826 118,897-14.30% -15.57%CalPolyTotal99,924 76,807 164,518 141,216-23.13% -14.16%REVENUE1 Ride Pass 683.33% 131.43%6 47 70 1621-Day Reg Pass -10.14% -13.32%513 461 2,417 2,0953-Day Reg Pass -69.08% -49.67%359 111 1,200 6045-Day Reg Pass -69.06% -71.83%139 43 774 2187-Day Reg Pass 57.97% 434.43%69 109 122 65231 Day Reg Pass -23.47% -23.49%1,321 1,011 5,504 4,21131-Day Student Pa 48.89% 36.76%1,900 2,829 4,720 6,455Amtrak 0.00% 0.00%11 77Cal Poly -23.02% -14.02%98,824 76,079 162,715 139,909CP Invalid Card -33.82% -27.51%1,100 728 1,803 1,307DAP Pass -0.22% -2.15%889 887 3,812 3,730Pass Override -35.41% -10.18%209 135 619 556Punch Reg Pass -74.18% -32.86%182 47 496 333Punch SD Pass -34.58% 2.00%107 70 250 255Reg Day Pass -27.20% -10.53%1,511 1,100 5,995 5,364Regional Pass 10.12% -1.95%4,593 5,058 21,732 21,308Regular Cash -18.28% -23.16%6,308 5,155 27,568 21,183Run About 74.03% 196.86%181 315 478 1,419SR / DIS Cash -2.61% -21.50%1,572 1,531 7,903 6,204SR / DIS Pass -30.29% -31.14%5,533 3,857 25,994 17,900Prado Token -0.50% -3.08%597 594 2,632 2,551NON-REVENUEChild Under 5 20.28% -26.39%641 771 3,395 2,499Courtesy Ride -61.90% -63.29%21 8 79 29Free Ride Event -28.19% -29.55%9,231 6,629 9,444 6,653Free Token 300.00% -4.17%2 8 48 46Promo Pass 86.67% 42.11%30 56 114 162Transfers -29.29% -15.38%1,212 857 4,800 4,062VIP0.23% 2.38%881 883 3,616 3,702Youth 0.00% -7.11%5 5 7,037 6,537TOTAL -20.70% -14.81%137,937 109,385 305,344 260,113 10/01/1610/31/16 10/31/1707/01/1707/01/1610/01/1710/31/16 10/31/17CurrentPercent ChangeFiscal YearPercent ChangeTo To To ToTable B: Revenue Hours and Revenue Miles Current PeriodFiscal Year-20.70%-14.81%Passengers137,937.00109,385.00305,344.00260,113.00-21.98%-16.55%Weekday123,975.0096,724.00271,408.00226,479.00-20.21%-2.80%Saturday8,435.006,730.0019,781.0019,227.007.31%1.78%Sunday5,527.005,931.0014,155.0014,407.00251.11%0.07%Revenue Hours3,160.4111,096.5111,096.5111,104.45253.01%-2.40%Weekday2,707.519,557.879,557.879,328.27224.83%8.98%Saturday261.05847.98847.98924.14260.00%23.37%Sunday191.85690.66690.66852.04-77.41%-14.87%Passengers per Revenue Hours43.659.8627.5223.42-14.18%-22.05%Revenue Miles38,881.0033,366.00141,049.00109,952.00-14.01%-24.03%Weekday33,106.0028,469.00120,838.0091,802.00-29.30%-13.38%Saturday3,174.002,244.0010,738.009,301.002.00%-6.59%Sunday2,601.002,653.009,473.008,849.00-7.59%9.28%Passengers per Revenue Miles3.553.282.162.37