HomeMy WebLinkAboutADA 504 Self-evaluation and Transition Plan
AMERICANS WITH DISABILITIES ACT
SELF-EVALUATION AND TRANSITION PLAN UPDATE
City of San Luis Obispo
990 Palm Street
San Luis Obispo, CA 93401
Prepared by:
Disability Access Consultants, LLC
(800) 743-7067
ADA Self-Evaluation and Transition Plan
TABLE OF CONTENTS
I. INTRODUCTION .......................................................................... 1
PURPOSE ................................................................................................................. 1
FOCUS OF THE CITY OF SAN LUIS OBISPO ADA SELF-EVALUATION AND TRANSITION PLAN ................. 2
CLASSIFICATION OF THE CITY OF SAN LUIS OBISPO ............................................................... 4
ABOUT THE CITY OF SAN LUIS OBISPO .............................................................................. 4
ORGANIZATIONAL STRUCTURE ........................................................................................ 6
II. SELF-EVALUATION PLAN .......................................................... 8
PRIOR ADA SELF-EVALUATION AND TRANSITION PLANS .......................................................... 8
UPDATED ADA SELF-EVALUATION AND TRANSITION PLAN ........................................................ 8
REGULAR SELF-EVALUATION UPDATES ............................................................................... 9
SELF-EVALUATION METHODOLOGY AND FORMAT ................................................................... 9
III. TRANSITION PLAN ................................................................. 11
INTRODUCTION ........................................................................................................ 11
REQUIREMENTS ........................................................................................................ 11
IV. SELF-EVALUATION AND TRANSITION PLAN OVERVIEW ......... 13
DESIGNATED ADA COORDINATOR .................................................................................. 13
PUBLIC FACILITIES AND SPACES .................................................................................... 13
LOCATION OF SELF-EVALUATION AND TRANSITION PLAN ........................................................ 14
STRENGTHS AND OPPORTUNITIES ................................................................................... 14
V. FINDINGS AND RECOMMENDATIONS ..................................... 16
POLICIES AND PROCEDURES ......................................................................................... 16
Designation and Dissemination of ADA Coordinator ................................................ 16
Posting and Dissemination of Rights ..................................................................... 17
Statement of Accommodations on Public Notices ................................................... 18
Accommodations to Access Programs, Services and Activities ................................. 19
Access to Programs, Services and Activities .......................................................... 20
Grievance/Uniform Complaint Procedures ............................................................. 24
Eligibility Criteria ............................................................................................... 25
Fees and Surcharges .......................................................................................... 25
Emergency Evacuation Procedures ....................................................................... 26
Policies for the Use of Facilities ............................................................................ 28
Contractors and Contracted Services .................................................................... 29
Building and Construction ................................................................................... 30
Maintenance of Accessible Features ..................................................................... 33
Planning and Budgeting for Accessibility ............................................................... 35
Staff Training .................................................................................................... 36
ADA Self-Evaluation and Transition Plan
New Employees and Volunteers ........................................................................... 38
Appropriate Terminology .................................................................................... 40
Ticketing .......................................................................................................... 40
EQUALLY EFFECTIVE COMMUNICATION ............................................................................. 40
Auxiliary Aids, Services and Alternate Formats ...................................................... 40
Interpreter Services ........................................................................................... 42
Telecommunications Devices for the Deaf and Hard of Hearing ................................ 43
Assistive Listening Systems for the Deaf and Hard of Hearing ................................. 44
Website Accessibility .......................................................................................... 44
PUBLIC OUTREACH AND PUBLIC INPUT ............................................................................. 46
Outreach Efforts and Input ................................................................................. 46
VI. APPENDIXES .......................................................................... 49
FACILITIES INSPECTED BY DAC ..................................................................................... 49
PUBLIC NOTICE AND POSTING ....................................................................................... 52
NONDISCRIMINATION AND RIGHTS NOTICE ....................................................................... 53
ADA GRIEVANCE PROCEDURE ....................................................................................... 54
ADA-504 GRIEVANCE FORM ........................................................................................ 55
SURVEY RESPONSES .................................................................................................. 57
ADA Self-Evaluation and Transition Plan
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I. INTRODUCTION
The Americans with Disabilities Act of 1990 has been hailed as one of the most
significant civil rights laws since the Civil Rights Act of 1964. The ADA
recognizes and protects the civil rights of people with disabilities and is
modeled after earlier landmark laws prohibiting discrimination on the basis of
race and gender. The ADA is built upon the foundation laid by Section 504 of
the 1973 Rehabilitation Act. It uses as its model Section 504's definition of
disability and then goes further. While Section 504 applies only to entities
receiving federal financial assistance, the ADA covers all state and local
governments, including those that receive no federal financial assistance.
Section 504 works together with the ADA to protect children and adults with
disabilities from exclusion, and unequal treatment in schools, jobs and the
community.
The ADA covers a wide range of disability, from physical co nditions affecting
mobility, stamina, sight, hearing, and speech to conditions such as emotional
illness and learning disorders. The ADA defines disability as a mental or
physical impairment that substantially limits one or more major life
activities. ADA protection extends not only to individuals who currently have
a disability, but to those with a record of a mental or physical impairment that
substantially limits one or more major life activities, or who are perceived or
regarded as having a mental or physical impairment that substantially limits
one or more major life activities.
While the ADA has five separate titles, Title II is the section specifically
applicable to programs, services, and activities provided by “public entities”
(state and local governments) including state executive agencies, towns,
counties, school districts, universities, community colleges, special purpose
districts, regional transit authorities, and other state and local government
instrumentalities. Generally, Title II of the ADA requires a public entity to
make reasonable changes to policies, ensure effective communication with
people with disabilities, and provide physical access to buildings, facilities, and
programs with the goal of ensuring meaningful access to all its serv ices and
offerings. This requirement extends not only to physical access to facilities,
programs, and events; but also to pedestrian facilities in public rights-of-way.
Purpose
When self-evaluations are not conducted and transition plans not developed,
government entities are ill-equipped to implement accessibility changes
required by the ADA. Without a complete assessment of a public entities
various facilities, services, and programs, it is difficult to plan or budget for
necessary changes, and the entity can only react to problems rather than
anticipate and correct them in advance. As a result, people with disabilities
cannot participate in or benefit from the services, programs, and activities
provided.
Section 504 required a self-evaluation (a comprehensive review of all
programs, activities, policies, practices, and services conducted by a public
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entity) be completed by January 26, 1993. Section 504 of the Rehabilitation
Act of 1973 applies to all activities of State and local governments, including
those that do not receive federal financial assistance. The self-evaluation
should cover general nondiscrimination provisions, communications, program
and facility accessibility, and web accessibility.
Because most Section 504 self-evaluations were done many years ago, the
Department of Justice (DOJ) expects that public entities will re-examine all
their policies and practices. Programs and functions may have changed
significantly since the Section 504 self-evaluation was completed. Actions that
were taken to comply with Section 504 may not have been implemented fully
or may no longer be effective. In addition, Section 504's coverage has been
changed by statutory amendment, particularly the Civil Rights Restoration Act
of 1987, which expanded the definition of a covered "program or activity."
Therefore, public entities should ensure that all programs, activities, and
services are examined fully, except where there is evidence that all policies
were previously scrutinized under Section 504.
Because changes were made to the Title II regulations and the ADA Standards
for Accessible Design in 2010, further recommendations are given to updating
a public entities self-evaluation plan. The Title II regulations and ADA
Standards were changed to include recreation areas from play areas to
swimming pools, residential facilities, event ticketing policies, policies
concerning other-power-driven mobility devices, miniature horses as service
animals and specifications for video-remote-interpreting. Plus, since
information technology barely existed when the ADA was passed in 1990, and
all state and local governments now have websites that need to be accessible
to people with disabilities, websites need to be evaluated. The self-evaluation
identifies and recommends corrections to those policies and practices that are
inconsistent with Title II's requirements.
The purpose of the City of San Luis Obispo Americans with Disabilities Act
(ADA) Title II and Section 504 Self-evaluation and Transition Plan is to
document the results of the City of San Luis Obispo review of access to
programs, services, activities, events, buildings, trails, parks, parking lots,
and the public right-of-way by individuals with disabilities to determine if any
discriminatory or potentially discriminatory practices, policies or procedures
exist. This report describes the overall process and findings of the self-
evaluation of programs, policies, and procedures of the City of San Luis
Obispo, includes recommendations to remove programmatic barriers, and
presents a transition plan for the modification of facilities and the public rights-
of-way to improve accessibility which will guide the planning and
implementation of necessary program and facility modifications.
Focus of the City of San Luis Obispo ADA Self-Evaluation and
Transition Plan
Barriers that deny or limit access to programs, services or activities may be
structural or nonstructural. Nonstructural barriers may be due to policies,
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practices or procedures that may inadvertently limit, segregate or discriminate
against individuals with disabilities.
The focus of the City of San Luis Obispo ADA/504 Self-evaluation and
Transition Plan targets access to the City's programs, services and activities
in nonstructural or programmatic areas as defined by Title II of the ADA and
Section 504 of the Rehabilitation Act. Structural barriers are referenced in the
transition plan by site and are contained in detail in individualized
transition/barrier removal reports of sites inspected and are available from
the ADA Coordinator and in the DACTrak Accessibility Management System.
It is important to note that some structural barriers may be addressed by
using a programmatic methodology if they did not involve new construction
or new remodeling and renovation. Findings, recommendations and other
pertinent information from the study have been loaded into the web based
DACTrak Accessibility Management System developed by Disability Access
Consultants (DAC) and licensed to the City of San Luis Obispo.
Title II of the ADA covers programs, activities and services of public entities.
Title II is divided into two subtitles. This study focuses on subtitle A of Title II,
which is implemented by the Department of Justice's Title II regulation.
Subtitle A is intended to protect qualified individuals with disabilities from
discrimination on the basis of disability in the services, programs, or activities
of all state and local governments. It additionally extends the prohibition of
discrimination on the basis of disability established by Section 504 of the
Rehabilitation Act of 1973, as amended, to all activities of state and local
governments, including those that do not receive federal financial assistance.
By law, the Department of Justice's Title II regulation adopts the general
prohibitions of discrimination established under Section 504, and incorporates
specific prohibitions of discrimination from the ADA. Section 508 standards for
website accessibility are also incorporated into the study. In accordance with
the ADA and Section 504, public rights-of-way are considered programs,
services and activities of the public entity.
Subtitle B of Title II of the ADA covering public transportation, and the
Department of Transportation's regulation implementing that subtitle, are not
addressed in this study.
In addition to the Department of Justice (DOJ), the Federal Highway
Administration's (FHWA) Americans with Disabilities Act (ADA) and Section
504 program plays an important role to ensure that pedestrians with
disabilities have an equal opportunity to use the transportation system in an
accessible and safe manner. As part of FHWA's regulatory responsibility under
Title II of the ADA and Section 504 of the Rehabilitation Act of 1973 (504),
the FHWA is required to ensure that recipients of federal aid and state and
local entities that are responsible for roadways and pedestrian facilities do not
discriminate on the basis of disability in any highway transportation program,
activity, service or benefit they provide to the general public; and to ensure
that people with disabilities have equitable opportunities to use the public
rights-of-way system. Furthermore, laws and regulations require accessible
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planning, design, and construction to integrate persons with disabilities and
that the public entity does not discriminate.
Classification of the City of San Luis Obispo
The City of San Luis Obispo is classified as a “public entity” pursuant to Title
II of the Americans with Disabilities Act which applies to state and local
governments. A public entity covered by Title II is defined as:
1) Any state or local government;
2) Any department, agency, special purpose district, or other
instrumentality of a state or local government; or
3) Certain commuter authorities as well as AMTRAK.
As defined, the term "public entity" does not include the Federal Government.
Title II, therefore, does not apply to the Federal Government, which is covered
by sections 501 and 504 of the Rehabilitation Act of 1973. Title II is intended
to apply to all programs, activities and services provided or operated by state
and local governments. As Section 504 of the Rehabilitation Act app lies to
programs or activities receiving federal financial assistance, the City
understands that compliance with Section 504 is required.
About the City of San Luis Obispo
San Luis Obispo is a City in the U.S. state of California, located roughly
midway between Los Angeles and San Francisco on the Central Coast. The
Pacific Ocean is about 11 miles west of San Luis Obispo. The Santa Lucia
Mountains lie just east of San Luis Obispo. San Luis Obispo is the county seat
of San Luis Obispo County.
2014 U.S. Census Bureau data report the City’s population at 46,277.
According to the United States Census Bureau, the City has a total area of
12.93 square miles, of which, 12.78 square miles is land and 0.15 square
miles (1.18%) is water. San Luis Obispo experiences a cool Mediterranean
climate.
The City of San Luis Obispo is incorporated as a charter City and operates
under the "Council-Mayor-City Manager" form of municipal government. The
five-member City Council consist of the directly-elected Mayor and four City
Council Members. The Mayor is elected to a two-year term and Council
Members are elected to four-year terms. The City Council is the legislative
authority and sets the policies under which the City operates. The City Council
has the power to adopt ordinances and resolutions, make appointments to the
City's advisory bodies, establish policies and approve programs, appropriate
funds, adopt budgets, and approve contracts. The Mayor presides at all
meetings of the City Council and is recognized as the official head of the City
for all ceremonial purposes.
Public educational institutions and facilities include San Luis Coastal Unified
School District for K-12, as well as several private school choices in the City.
San Luis Coastal Unified School District includes 15 schools and serves
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approximately 7,400 students, including seven elementary schools, one
middle school and one high school in the City. Several schools have been
honored as Blue Ribbon Schools and California Distinguished Schools. San Luis
Obispo is also home to Cal Poly State University and Cuesta College. In
addition, Allan Hancock College and Laurus College, offer associates degree
and certificate programs at their Campuses and online and The University of
San Luis Obispo School of Law offers legal education through a part-time
weekend program.
The City is home to two major private hospitals (Sierra Vista Regional Medical
Center and French Hospital Medical Center), plus urgent care facilities, health
maintenance and community health care centers, as well as assisted living
communities. Additionally, the San Luis Obispo hospital offers a wide range of
services.
As part of the City’s Economic Development Strategic Plan, the City partnered
with a local provider to bring high speed fiber to government buildings and
provide the opportunity for fiber connectivity to local business and residences.
Currently, 23 miles of fiber optic network are already in place, providing 75
“lit” commercial buildings with Internet services normally found only in larger
metropolitan areas.
The City has four primary water supply sources including Whale Rock
Reservoir, Salinas Reservoir, Nacimiento Reservoir, and recycled water (for
irrigation), with groundwater serving as a fifth supplemental source.
Just minutes from downtown, the San Luis Obispo County Regional
Airport provides convenient access to and from San Luis Obispo with daily
commercial flights as well as full-service general aviation and corporate
facilities.
Amtrak provides service to the railroad station at 1011 Railroad Avenue in San
Luis Obispo, just outside of downtown in the heart of the historic Railroad
District between Santa Rosa and Osos Streets. The train makes regional
transportation into and out of San Luis Obispo a convenient option.
Public transit includes the citywide SLO Transit bus lines as well as the county-
wide SLO Regional Transit system.
Bicycling is increasing as a mode of transportation. The Bill Roalman (M orro
Street) Bicycle Boulevard gives priority to bicycle traffic while a special bicycle
traffic signal (one of only a handful in the United States) allows bicyclists their
own phase in traffic flow.
The City provides parking in three multistory parking structures downtown.
Street parking downtown is metered except on holidays.
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Organizational Structure
The main City of San Luis Obispo departments include:
• City Administration
• City Attorney
• City Clerk
• Community Development
• Finance
• Fire Department
• Human Resources
• Parks and Recreation
• Police Department
• Public Works
• Utilities Department
THE
COMMUNITY
Mayor &
City Council
Advisory
Bodies
City
Attorney
City
Manager
Community
Services
Public Works
Utilities
Parks &
Recreation
Community
Development
Police Fire Administration
& IT Finance Human
Resources
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The City Administration department is the home of the City Manager and is
responsible for guiding the day-to-day operations of the City. The Assistant
City Manager serves as the Department Head, working with department staff
on activities with the City Council, City Clerk, Economic Development, Natural
Resources, Cultural Activities, and Information Technology.
The Office of the City Attorney provides legal advice to the City Council,
various commissions and committees, and City staff. The Office defends the
City against claims and litigation, initiates lawsuits on behalf of the City, and
enforces and prosecutes violations of the City Municipal Code.
The City Clerk's Office facilitates the municipal election program, legislative
services program, records management program, municipal code, and
advisory body program.
The San Luis Obispo Community Development Department Planning and
Building divisions develop guiding policies in the City's General Plan, and
review new construction through zoning, building permits, subdivision
regulations, code enforcement and community design guidelines.
The Department of Finance is responsible for managing the City’s financial
operations in accordance with established policies and plans.
The San Luis Obispo City Fire Department is a full-service fire department
protecting the lives and property of residents and visitors from the adverse
effects of fires, medical emergencies and other dangers . The department
provides both proactive and reactive services and works with citizens and
groups to provide training and awareness on key public safety issues,
including critical information related to disaster preparedness and recovery.
All City firefighters are cross-trained for providing emergency medical care,
and over 60 percent of City firefighters are certified as Paramedics.
The Human Resources Department provides centralized human resource
support to all City departments. These services include coordination of the
recruitment and selection process, employee classification, labor negotiations,
workforce diversity administration, employee training, employee benefit
administration, liability and claim administration, workers' compensation, and
wellness programs.
The Parks and Recreation Department is responsible for a broad spectrum of
recreational programs and activities. The Department offers classes, camps,
and activities for all ages and provides several special events throughout the
year. The Parks and Recreation Department has a variety of parks, fields and
facilities for an abundance of recreational uses. Facilities include an open year-
round swim center, a ten-hole executive-length golf course, community
gardens, and a skate park. The City's 7,000 acres of designated open space
include hiking trails, mountain biking and leisurely scenic pathways. The City's
Public Art Program has 70 unique pieces of public art which may be seen
throughout the City. Senior programs.
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The San Luis Obispo Police Department consists of 85.5 employees, 59 of
which are sworn police officers. The Department is divided into two bureaus,
with a Police Captain commanding each. Patrol Services provides 24-hour
emergency and non-emergency response and service to the community.
Public Works performs a wide variety of tasks; from planting and trimming
City trees, inspecting development, maintaining City parks, designing utilities
infrastructure, repairing sidewalks and streets, building bike trails, improving
traffic safety, maintaining bridges, swimming pools and stadiums, managing
downtown and neighborhood parking, providing transit service; to repairing
City vehicles and maintaining City buildings.
The Utilities Department provides water and wastewater services for the City.
II. SELF-EVALUATION PLAN
Prior ADA Self-Evaluation and Transition Plans
This study completed by DAC updates and/or augments selected accessibility
surveys and studies which were conducted previously. For example, an
“Analysis of Barriers” to access report was completed by the Building Division
of the Community Development Department in February 1994. In addition to
reviewing barriers to access, the analysis also identified each area of
deficiency where City facilities did not meet ADA compliance. The degree of
total non-compliance was identified, as well as a cost category and a
recommendation to correct the deficiency. The estimated cost to correct all of
the identified deficiencies was $1.5 million. Public input was sought and
priorities for implementation of projects addressing removal of barriers were
established. The City Council committed to spending approximately 20% of
Community Development Block Grant funding and additional resources
towards implementing a barrier removal program.
Updated ADA Self-Evaluation and Transition Plan
To further the City's commitment to provide programs, services and activities
in a nondiscriminatory manner for individuals with disabilities, the City is
conducting an updated Americans with Disabilities Act (ADA) and Section 504
Self-evaluation of access to programs, services, activities, events, buildings,
parks, parking lots, trails, and the public right-of-way.
The updated ADA/504 Self-evaluation provides a current benchmark for
accessibility efforts by the City and provides an updated framework for
implementation. The current study also incorporates recent updates in the
ADA, California Building Code, Caltrans and accessibility trends.
The self-evaluation of policies, procedures and activities has been conducted
under the direction of Michelle Hafner, Human Resources Analyst and Monica
Irons, Director of Human Resources of the City of San Luis Obispo. DAC was
contracted to conduct a comprehensive survey of City buildings, parks,
parking lots, and other facilities. The goal of the City is that all potential
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physical and programmatic barriers for accessibility are identified and
removed.
Regular Self-Evaluation Updates
The City understands that the ADA/504 plan is a living, on-going document
and requires regular updates to keep it current. As the City understands the
commitment for regular updates and annual reports, the City will continue to
update its plan on a regular basis. In its continuing efforts to maintain
compliance, the City has several mechanisms in place to provide for an
ongoing update of the self-evaluation. The City's designated ADA Coordinator
is empowered with oversight responsibility for implementation of the
requirements of the ADA, Section 504 and related accessibility standards and
regulation. The City also has the use of web based accessibility management
software called DACTrak to document and track the findings and the
implementation of the plan, including progress reports.
As public input is important to develop and prioritize the plan, the City
conducted public outreach as described in the public outreach portion of this
document. It is recognized that input from stakeholders is a valuable
component of an updated, usable and realistic plan.
Updates may also be necessitated by changes in the ADA, the California
Building Code, PROWAG or MUTCD. An example is the FHWA and
memorandum clarifying what is maintenance and what is an alteration.
The City of San Luis Obispo ADA Title II Self-evaluation has been prepared by
DAC with the collaboration and assistance of City of San Luis Obispo staff and
input by other interested individuals and community members. Michelle
Hafner, Human Resources Analyst and Monica Irons, Director of Human
Resources served as the primary contact and facilitator for the Americans with
Disabilities Act (ADA) self-evaluation of programs, services, activities and
events of the City of San Luis Obispo.
Self-Evaluation Methodology and Format
As part of the self-evaluation, a public entity should:
1) Identify all the public entity's programs, activities, services and their
locations.
2) Review all the policies and practices that govern the administration
of the public entity's programs, activities and services.
Public entities are required to accept comments from the public on the self-
evaluation and are strongly encouraged to consult with individuals with
disabilities and organizations that represent them to assist in the self-
evaluation process. Many individuals with disabilities have unique perspectives
on a public entity's programs, activities, and services. For example, individuals
with mobility impairments can readily identify barriers preventing their full
enjoyment of the public entity's programs, activities, and services. Similarly,
individuals with hearing impairments can identify the communication barriers
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that hamper participation in a public entity's programs, activities, and
services.
Information collected during the self-evaluation process is reported by areas
and categories, not individually by departments. This self-evaluation provides
an overall summary and profile of findings and recommendations. Findings
and recommendations for potential physical barriers are found in the web
based DACTrak software program. DACTrak has photographs of barriers, GIS
information, findings, recommendations, estimated costs and other
information. Estimated costs are derived using a combination of factors
including industry standards, regional adjustments and values reported by
DAC clients. The costs entered into the software are estimates and are not
fixed total construction costs. Custom reports and transition plan information
can be generated from DACTrak to monitor and track the implementation of
the plan.
Surveys were distributed to various stakeholders to identify any programmatic
barriers that may impact accessibility of City programs, services, and
activities. Surveys were available either online or in print formats. A total of
32 survey responses were received. Not all respondents completed all of the
questions. Responses provided the consultant team with insights into internal
program operations. This report contains findings based on a review of
responses and provides recommendations to ensure compliance. A copy of the
survey questions and detailed responses may be found in Section VI
Appendixes of this report.
Community organizations representing individuals with disabilities had two
types of surveys made available to them and the option to complete both. The
surveys included questions regarding contact with City programs, if there were
any current complaints or problems, what information or resources the
organization could provide that would assist the City and what general
guidance or assistance the organization could provide. The City received 3
responses from organizations representing individuals with disabilities.
Surveys were also made available for volunteers, community members and
visitors of the City. The surveys included questions regarding accessibility,
signage, accommodations, and the availability of auxiliary aids and
equipment. The survey also asked the respondent to rate the City's attitude
towards individuals with disabilities. The City received 6 responses from
community members and visitors of which 4 reported as having a disability.
Three persons identifying themselves as a volunteer for the City responded to
the survey.
Another style of survey that has been used by the City of San Luis Obispo to
collect input for the transition plan is designed to be used internally by City
staff to help evaluate the City's programs, services and activities, as well as
gauge the availability of information regarding providing accommodations to
facility users who have a disability or request an accommodation.
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The survey for program and site administrators asks for general information
regarding the site and programs before requesting specific information from
the respondents to gauge the current level of knowledge regarding providing
ADA accommodations and services to program users and customers of the
City. The City of San Luis Obispo received 20 responses from different City
staff.
The City continues to welcome comments and responses from the public at
any time.
III. TRANSITION PLAN
Introduction
The ADA requires state and local governments to develop and implement a
transition plan to achieve program accessibility. After conducting a self-
evaluation, a public entity may develop a transition plan for structural changes
and work with the public entity’s departments and agencies to modify policies
and procedures.
The term “transition plan” comes from the terminology in the 1990 Americans
with Disabilities Act (ADA) that describes how public entities would be
“transitioning” into compliance during the timelines of 1992 to 1995. The term
barrier removal plan is used in addition to the term tr ansition plan, as public
entities are no longer transitioning into compliance during the three years set
aside in the law. The transition/barrier removal plan identifies the
noncompliant barrier that may deny access to goods and services, the
proposed method to remove the barrier, the identity of the responsible person
to oversee the implementation of the plan and the projected schedule for
barrier removal of “structural” barriers. The self-evaluation, on the other hand
focuses on programmatic barriers that may deny access to programs services
and activities. The two plans work congruently to remove the structural and
programmatic barriers.
Requirements
To effectuate Title II of the ADA, Department of Justice regulation 28 CFR
35.150(d) Transition Plan requires public entities to review and identify
physical barriers and steps needed to enable accessible programs when
viewed in their entirety. Public entities must ensure that people with
disabilities are not excluded from programs, activities and services because of
inaccessible facilities. Each facility is not necessarily required to be accessible.
A public entity's services, programs, or activities, when “viewed in their
entirety,” must be accessible. This standard is known as "program
accessibility" and is a key requirement under Title II. Structural changes are
not required where there are other feasible solutions such as moving a class
to an accessible location when a student with a disability needs to be in an
accessible location or having a librarian retrieve books from an upper story.
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However, structural changes lead to increased integration and should be
considered where feasible.
Where structural modifications are required to achieve program accessibility,
a public entity with 50 or more employees must do a transition plan that
provides for the removal of these barriers. Any structural modifications must
be completed as expeditiously as possible. A transition plan should contain at
a minimum --1) A list of the physical barriers in a public entity's facilities that
limit the accessibility of its programs, activities, or services to individuals with
disabilities;2) A detailed outline of the methods to be utilized to remove these
barriers and make the facilities accessible; 3) The schedule for taking the
necessary steps to achieve compliance with Title II. If the time period for
achieving compliance is longer than one year, the plan should identify the
interim steps that will be taken during each year of the transition period; and,
4) The name of the official responsible for the plan's implementation.
The ADA of 1990, Section 35.150, Existing Facilities, requires that the
transition plan include a schedule for providing curb ramps or other sloped
area at existing pedestrian walkways, which applies to all facilities constructed
prior to 1992. For any sidewalk installations constructed from 1992 to March
15, 2012, the curb ramps should have been installed as part of the sidewalk
construction project per the 1991 Standards for Accessible Design, Section
4.7 Curb Ramp, which states, “curb ramps complying with Section 4.7 shall
be provided wherever an accessible route crosses a curb.” For sidewalk
installations constructed on or after March 15, 2012, similar guidance is
provided in the 2010 Standards for Accessible Design, Section 35.151 of 28
CFR Part 35, New Construction and Alterations, which states, “newly
constructed or altered street level pedestrian walkways must contain curb
ramps or other sloped area at any intersection having curb or other s loped
area at intersections to streets, roads, or highways.”
Michelle Hafner, Human Resources Analyst; Andrew Collins, Facilities
Maintenance Supervisor; and Monica Irons, Director of Human Resources
served as primary contacts and facilitators for the Americans with Disabilities
Act (ADA) updated ADA transition/barrier removal plan for City of San Luis
Obispo buildings, facilities, parks, trails, public rights-of-way, and parking lots.
Structural barriers of facilities and public rights -of-way are referenced in the
transition plan by site and are contained in detail in individualized
transition/barrier removal reports of sites inspected and are available from
the ADA Coordinator and in the DACTrak Accessibility Management System.
It is important to note that some structural barriers may be addressed by
using a programmatic methodology if they did not involve new construction
or new remodeling and renovation.
ADA Self-Evaluation and Transition Plan
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IV. SELF-EVALUATION AND TRANSITION PLAN OVERVIEW
Designated ADA Coordinator
Monica Irons is designated as the ADA Coordinator for the City of San Luis
Obispo. The ADA Coordinator provides centralized oversight and coordination
of ADA compliance efforts with City departments. The address and contact
information for the ADA Coordinator is:
Monica Irons
Department of Human Resources
City of San Luis Obispo
990 Palm Street
San Luis Obispo, CA 93401
Phone: (805) 781-7252
TTY: California Relay at 7-1-1
ADACoordinator@slocity.org
The City offers alternate methods and accommodations to provide access to
review or provide input into the City's plan.
Requests for information from the ADA Coordinator can be sent by email,
phone, and mail. The ADA Coordinator currently does not have a direct TTY
number but uses the California relay system. Information is available in
alternate formats upon request.
Requests for copies or information about the City of San Luis Obispo ADA/504
Self-evaluation and Transition Plan can be obtained from the ADA Coordinator.
Public Facilities and Spaces
Approximately 235 miles of public rights -of-way were surveyed by DAC
between February 2017 and March of 2018. Sidewalks, trails, 2,112 curb
ramps, and 58 signalized intersections were evaluated.
The infrastructure evaluation process was accomplished using field crews
equipped with measuring devices and mobile software-based data collection
forms. The evaluations identified physical barriers based on the 2010 ADA
Standards for Accessible Design, Proposed Accessibility Guidelines for
Pedestrian Facilities in the Public Right-of-Way (PROWAG), and Title 24 of the
California Building Code. Detailed measurements of the existing conditions,
planning-level recommendations for removing the physical barriers, and
photos of each facility were recorded during the evaluation process and were
included in the facility reports.
The findings and recommendations for the City buildings, parks, trails, parking
lots, and public rights-of-way that were inspected have been loaded into the
DACTrak Accessibility Management Software. Different report formats can be
printed from the DACTrak Accessibility Management Software provided by
DAC. The DACTrak software program provides the City with a web-based tool
to update its plan, document progress, estimate costs and schedule barrier
removal. DACTrak allows the user to prioritize in a variety of methods.
ADA Self-Evaluation and Transition Plan
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Common issues along the sidewalk corridors may include excessive sidewalk
cross slopes, vertical surface discontinuities that caused excessive level
changes, excessive driveway and cross street cross slopes, permanent
obstructions in the sidewalk such as power poles or utilities, and temporary
obstructions in the sidewalk or path of travel such as weeds and low hanging
branches.
78 facilities were inspected between October 2017 and July 2018 by DAC. A
listing of the facilities is included in the appendix section of this report.
Like the public right-of-way evaluation process, the evaluation of facilities was
accomplished using field crews equipped with measuring devices and mobile
software-based data collection forms. The evaluations identified physical
barriers based on the 2010 ADA Standards for Accessible Design and Title 24
of the California Building Code. Detailed measurements of the existing
conditions, recommendations for removing the physical barriers, and photos
of each condition were recorded during the evaluation process and were
included in the facility reports.
Recognizing the City has limited funding resources and that it is not feasible
to immediately correct all accessibility deficiencies, the City of San Luis Obispo
is prioritizing its transition/barrier removal plan. Considerations are given to
facilities and public rights-of-way which are of high public use and/or of high
use by persons with disabilities. Additional considerations are given to planned
renovations and the severity of the barriers.
The City of San Luis Obispo reserves the right to update their barrier removal
priorities to allow flexibility in accommodating changes in programs, requests
for reasonable accommodations, community requests, and fluctuations in
funding resources.
Location of Self-Evaluation and Transition Plan
The ADA/504 Self-evaluation and Transition Plan is maintained and made
available for public inspection by the City's ADA Coordinator, Monica Irons.
The ADA/504 Self-evaluation and Transition Plan is available in alternate
formats, as requested. A copy of the ADA/504 Self-evaluation and Transition
Plan is available from the ADA Coordinator.
Strengths and Opportunities
The ADA self-evaluation and transition/barrier removal plans are being
prepared using information and input that was collected between February
2017 and July of 2018. The City of San Luis Obispo is demonstrating an
ongoing commitment to provide equal access to its programs, services and
activities to maintain and enhance compliance with the requirements of the
Americans with Disabilities Act. This commitment is evident throughout the
organizational structure and is demonstrated by its outreach efforts and
involvement of the community. The City's officials and staff believe
accommodating people with disabilities is essential to good customer servic e
ADA Self-Evaluation and Transition Plan
15
while allowing all persons to seek, participate, and enjoy the programs,
services, and activities offered by the City of San Luis Obispo. This is
recognizable by the City’s offering of an adaptable golf cart for public use at
the Laguna Lake Golf Course.
The City understands that accessible public rights-of-way and facilities allow
persons with disabilities to reach their destinations and enjoy the programs,
services and activities offered by the City of San Luis Obispo. This is apparent
by the multiple ordinances the City has established to disallow permanent
and/or temporary barriers which impede access to and within the public right-
of-way.
As indicative of its efforts for compliance with the Americans with Disabilities
Act and related accessibility legislation, the City of San Luis Obispo has
continued to prioritize and develop funding projections for implementation of
the ADA Self-evaluation and Transition/Barrier Removal Plan. The City
continues to embrace a concept of full and equal access for all of the people
it serves as is evident by its ongoing commitment to enhance its accessibility
to programs, services and activities by conducting an Americans with
Disabilities Act (ADA/504) Self-evaluation and Transition/Barrier Removal
Plan.
Implementation of the recommendations in the self-evaluation will continue
to require planning, resources, staff training, interdepartmental coordination
and collaboration throughout the organizational structure and the public.
Consideration may be given to an initial focus of:
• Including a statement of accommodation on postings of events and
activities that are open to the public.
• Initiating a study to explore the feasibility and costs associated with the
installation of an elevator at City Hall.
• Providing additional and ongoing training regarding the requirements of
the Americans with Disabilities Act and accommodations that provide
equal access to programs, services and activities.
As evidenced by this study and update, the City of San Luis Obispo is
committed to complying with the tenets of Title II of the Americans with
Disabilities Act, Section 504 of the Rehabilitation Act of 1973 (504), and other
federal, state statutes and regulations to provide access for persons with
disabilities. The update further serves to demonstrate the ongoing compliance
efforts by the City.
As further evidenced in the ADA/504 report, the City of San Luis Obispo
understands that the ADA/504 Compliance Plan is not a static document, but
requires ongoing implementation and periodic updates.
ADA Self-Evaluation and Transition Plan
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V. FINDINGS AND RECOMMENDATIONS
This section of the self-evaluation contains findings by DAC about the extent
to which the City of San Luis Obispo's policies and practices provide access to
the City's programs, services and activities. It will also include
recommendations by DAC.
The results from the ADA self-evaluation will demonstrate not only the
commitment by the City to provide access to City programs, services and
activities, but the overall compliance by the City of San Luis Obispo.
Noncompliant findings regarding physical barriers that may deny access for
persons with disabilities are documented in the City of San Luis Obispo
transition/barrier removal plan that is detailed in the DACTrak Accessibility
Management Program. Access to the DACTrak reports is available from the
City of San Luis Obispo ADA Coordinator.
Policies and Procedures
Policies and procedures of programs, services and activities shall be reviewed
for apparent and perceived discrimination practices.
Designation and Dissemination of ADA Coordinator
The regulations implementing the ADA/504 require any public entity with fifty
or more employees to designate at least one employee to coordinate ADA/504
compliance (28 CFR §35.107(a)). In addition, federal regulations require
public entities to make available to interested persons the name, office
address and telephone number of the ADA Coordinator. Furthermore, in
providing for notice, a public entity must comply with the requirements for
effective communication in Section 35.160.
Findings
The City has a designated ADA Coordinator to oversee the development,
implementation and monitoring of the ADA/504 Self-evaluation and Transition
Plan. The City has designated Monica Irons as their ADA Coordinator.
The identity of the ADA Coordinator as well as the address, phone number,
and email address were noticed and posted at the commencement of this
study.
The City has posted the identity of the ADA Coordinator on the City website
and in selected City buildings.
Responses to a survey question asking who the designated ADA Coordinator
is for the City of San Luis Obispo indicated good knowledge of the ADA
Coordinator by City staff.
Recommendations
Information regarding the identity of the City's ADA Coordinator should
continue to be provided to staff, posted at all City locations, incorporated into
new employee orientation packets, and placed in frequently used publications,
on the website and in staff and public directories.
ADA Self-Evaluation and Transition Plan
17
It is recommended that the City continue to publish the name, address, e-mail
address and phone numbers of the City of San Luis Obispo ADA Coordinator
in appropriate public notices, brochures, pamphlets and other documents
frequently distributed to the general public. Publications should also include a
TDD/TYY and/or the California relay phone number.
Publications should be updated if the identity of the ADA Coordinator changes
or if more than one ADA Coordinator is designated.
Posting and Dissemination of Rights
All public entities are required to provide information to applicants,
participants, beneficiaries, employees and other interested persons of the
rights and protections afforded by Title II of the ADA (28 CFR §35.106). In
providing for notice, a public entity must comply with the requirements for
effective communication in Section 35.160.
Findings
A notice of the rights afforded individuals with disabilities was found on the
City's website stating: “In accordance with the requirements of Title II of the
Americans with Disabilities Act of 1990, the City will not discriminate against
qualified individuals with disabilities on the basis of disability in the City’s
services, programs, or activities.”
The notice states the identity of the City's ADA Coordinator and includes an
effective communication clause.
A copy of the notice is included in the appendix section of this report.
Recommendations
The notice should include should include a TDD/TTY number and/or California
Relay number to ensure equally effective communication.
Statements of nondiscrimination should be included on selected publications,
brochures describing programs, requests for proposals/qualifications, facility
use agreements, contracts, services and activities offered by the City, new
employee materials, recruitment materials; publications and frequently used
forms and documents.
Contracts and vendors that provide printing and publication services should
be notified of required statements, required font and required contrast for
accessible publications.
New employee orientation packet and volunteer information should include a
statement of nondiscrimination by the City in regards to the public’s access to
programs, services, activities, recruitment and employment.
Notices should be posted in conspicuous locations on a regular basis.
Information regarding the requirement to post the notice of rights in
accordance with the ADA/504 and related information should be sent to each
department by the ADA Coordinator or other appropriate official. A standard
notice should be given as an example. Each department could add specific
ADA Self-Evaluation and Transition Plan
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information applicable to the provision of programs, services and activities
offered. A notice, such as the following sample, could be utilized:
“The City of San Luis Obispo does not discriminate on the basis of disability in
admission to, access to, or operations of its programs, services or activities.
The City does not discriminate on the basis of disability in its hiring or
employment practices. Questions, concerns, complaints or requests for
additional information regarding the Americans with Disabilities Act may be
forwarded to the City’s ADA Coordinator (provide contact information).”
Statement of Accommodations on Public Notices
Statements of accommodations should be available on public notices and
agendas. The City is required to provide Title II information in alternative
formats to ensure that the information is accessible to people with disabilities.
Findings
Agendas for City Council, Architectural Review Commission, Council
Compensation Committee, Construction Board of Appeals, Human Relations
Commission, and the Planning Commission include the statement: “The City
of San Luis Obispo wishes to make all of its public meetings accessible to the
public. Upon request, this agenda will be made available in appropriate
alternative formats to persons with disabilities. Any person with a disability
who requires a modification or accommodation in order to participate in a
meeting should direct such request to the City Clerk’s Office at (805) 781 -
7100 at least 48 hours before the meeting, if possible. Telecommunications
Device for the Deaf (805) 781-7107.”
Active Transportation Committee, Parks and Recreation Commission, agendas
state: The City of San Luis Obispo is committed to including the disabled in all
of its services, programs, and activities. Please contact the Clerk or staff
liaison prior to the meeting if you require assistance.
There is no statement of accommodation found on recent agendas for Revenue
Enhancement Oversight Commission and Cultural Heritage Committee
meetings.
Statements of accommodations were not found on website postings of City
sponsored classes, events, and activities.
Bid documents include statements of accommodation stating: “If any
accommodations are needed to participate in the bid process, please contact
Kathryn Stanley at (805) 781-7200 or by Telecommunications Device for the
Deaf at (805) 781-7107. Requests should be made as early as possible in the
bidding process to allow time for accommodation.”
Recommendations
It is recommended that a statement of accommodation be included on all
postings of meetings, events and activities that are open to the public.
Information should be disseminated to all departments and divisions regarding
the statement for accommodations requirement.
ADA Self-Evaluation and Transition Plan
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The statement of accommodation similar to what is used on City Council
meeting agendas should be consistently used on all department, committee,
and commission agendas.
A sample of an ADA/504 compliance statement that may be included on a City
of San Luis Obispo event notice is:
“In compliance with the Americans with Disabilities Act, if you need
special assistance to participate in this event, please contact the (insert
contact Names) at (insert contact information). Notification 48 hours
prior to the event will enable the City to make reasonable arrangements
to ensure accessibility to this event.”
Another sample statement may include the following statement with the
phone and TDD/TTY numbers:
“Individuals who need auxiliary aids and or services for effective
communication or to participate in programs and services of the City of
San Luis Obispo are invited to make their needs and preferences known
to the ADA Coordinator or the alternate Contact Per son. This notice is
available in accessible alternate formats from the ADA Coordinator.”
Accommodations to Access Programs, Services and Activities
The ADA/504 prohibits public entities from excluding persons with disabilities
from programs, activities or services offered by the public entity. The law
allows a public entity to use both structural and nonstructural methods to
achieve accessibility to programs, services and activities (28 CFR
§35.150(a)(1); (b)(1)). Policies and procedures need to ensure that
individuals with mobility impairments are provided access to public meetings.
Findings
The City’s ADA Nondiscrimination Notice regarding modifications to policies
and procedures states: “The City will make all reasonable modifications to
policies and programs to ensure that people with disabilities have an equal
opportunity to enjoy all City programs, services, and activities. For example,
individuals with service animals are welcomed in City offices, even where pets
are generally prohibited.”
The City’s Personnel Rules and Regulations do not include procedures for
providing accommodations to persons with disabilities.
Recommendations
Information about how to request accommodations should appear on all public
notices and announcement including special events.
The City should provide training for staff and volunteers regarding
accommodations for individuals with disabilities. All staff, and in particular
frontline staff such as receptionists and staff with high public contact, should
receive training on interacting and accommodating individuals with
disabilities.
Currently, individuals requesting ADA/504 Accommodations to attend City
meetings are directed to contact a City office by phone. Additional options
ADA Self-Evaluation and Transition Plan
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such as email should be added. A form for requesting accommodations on the
City website would be a welcome addition. Such a form should also be
available in alternate formats. The ADA Coordinator should maintain records
of requests, concern and comments and the status and method to resolve the
concerns.
If a conclusion is reached that any particular accommodation would result in
undue burden to the City, that decision must be made and the reasons
documented by the head of the City. The test for being unduly burdensome is
the proportion of the cost for accessibility improvements compared to the
City's overall budget, and not simply the project cost. If a conclusion of undue
burden is reached and documented, the City will need to take alternate actions
to ensure that persons with disabilities receive the benefits or services
provided.
Access to Programs, Services and Activities
A public entity may not adopt official policies that are discriminatory or engage
in practices that are discriminatory. This prohibition applies to policies that are
explicitly exclusionary and to those which appear to be neutral but have a
discriminatory effect (28 CFR §35.130(b)(3)). All Title II entities must ensure
that all public meetings and events sponsored are readily accessible to persons
with disabilities. Policies and procedures need to ensure that individuals with
mobility impairments are provided access to public meetings.
Findings
Laguna Lake Golf Course offers an adaptive golf cart for public use. The golf
cart’s unique design allows total access to the golf course, including the ability
to golf from the cart using the stand -up seat and the ability to drive directly
onto the greens.
City programs, services, activities, policies, procedures and practices are
being reviewed and none are found to be discriminatory. Public input was
sought regarding access to programs, services and activities to help identify
any perceived discrimination.
City Council regular meetings are televised live on Charter Channel 20.
Previous regular City Council meeting videos are available on demand, starting
the Friday after which they occur or sooner. Meeting videos can also be viewed
ADA Self-Evaluation and Transition Plan
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and duplicates can be purchased in the City Clerk's Office at 990 Palm Street,
San Luis Obispo, during normal business hours.
Agenda related writings or documents provided to the City Council are
available for public inspection in the City Clerk’s Office located at 990 Palm
Street, San Luis Obispo, California during normal business hours, and on the
City’s website www.slocity.org. Persons with questions concerning any agenda
item may call the City Clerk’s Office at (805) 781-7100.
Persons can stay informed on Council actions by contacting the City Clerk's
Office at (805) 781-7100 or reviewing the "Action Update," webpage on the
City’s website. Action updates are typically available by end of business the
day proceeding a Council.
All interested persons are invited to attend Council meetings to express their
views verbally, or to submit written communications to the City Council
(emailcouncil@slocity.org) to express their opinions for or against an agenda
item. Citizens are encouraged to present written comments (including emails)
at least one day prior to the meeting. Written comments received before, at
or during a Council or Advisory Body meeting are included in the public record
and posted to the City’s website.
Upcoming meeting agenda materials may be downloaded online.
Persons wishing to speak at a Council meeting are requested to complete a
"City Council Meeting Speaker Card," located at the entrance to the Chamber,
and submit it to the City Clerk.
Community members may register online to receive periodic email updates on
meetings and news of their particular interest.
The City of San Luis Obispo has a wide variety of documents available
by browsing online. Public records not found online are available by
completing and submitting a public records request form and emailing it to
the City.
The City Municipal Code’s restrictions upon animals in open space lands
stipulates: “No person shall cause, permit, or allow any animal owned or
possessed by him or her or any animal in his or her custody or control to be
present in open space lands except: Dogs which have been specially trained
and are being used by blind or disabled persons to aid and guide them in their
movements.”
City staff persons responding to a survey question asking if they were aware
of any areas or elements of the facilities which the department/division utilizes
and are not accessible to persons with disabilities resulted in 4 responding no
and 3 responding yes. Those responding yes included the following comments:
• A City Hall elevator would be very beneficial to folks with limited
mobility.
• I believe your agency produced a full report on ADA access for the City.
I don't believe any of our fire stations are fully ADA compliant.
ADA Self-Evaluation and Transition Plan
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• The department building does not have proper ADA access. There is no
elevator, the halls are too narrow for wheelchair access, and there is no
appropriate parking.
Members of the community with disabilities responding to a survey asking if
they were aware of any specific concerns regarding access to City programs,
services or activities noted that:
• Inadequate sidewalks and ramping for me to use my power chair on
Broad St and throughout downtown. I remember having problems with
stairs that did not have railings on both sides, but am not sure exactly
where I've encountered this problem. Congestion at Farmers' Market is
a problem.
• Disabled Parking has allowed me to shop and re create downtown. The
loss of parking over the past year or so has been distressing.
A City volunteer reported access to buildings due to the time schedules of
buses as being a concern.
Responses to a survey question that asked: “What do you feel should be the
highest priority of the City of San Luis Obispo to improve accessibility for
persons with disabilities?”, included:
• Unknown - No issues at this time.
• As always, expanded transportation Services.
• Budget money for projects.
• City Hall elevator.
• Prioritize enhancements based on frequency and urgency of space use.
For example, City Hall has many times more human interactions than a
Fire Station or Utilities Substation. All areas should be appropriately
accessible, but prioritizing to concentrate funding on high traffic areas
seems like a good plan.
• Easy access to City property.
• When you have an accessible door to an establishment, restaurant, etc.,
you may want to consider an automatic door opener to accompany it.
While doors may be easy to open, someone in a wheelchair may have
difficulty. As a person with a disability, (non-wheelchair user) and I
worked at the Independent Living Resource Center I have noticed this
would be useful.
• I am unsure.
• I have no suggestions at this time.
• Ask them.
• Make it easy for people to get to meeting and offices.
• Accessible transportation from residential areas to downtown
businesses.
• For this phase of my problems, most notably post-polio syndrome,
available parking is the difference between going downtown and staying
home.
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Additional survey comments included:
• As I have walked in restaurants, etc., while most have accessible
bathrooms there are still a majority that do not. Such facilities need to
accommodate a wide enough space for an electric wheelchair. It amazes
me what some (not all) people think as being accessible. Holy Moly!!! I
have walked in a store like the Dollar Tree that used to be in the Marigold
shopping center to find boxes in the bathroom (the space was big
enough to be accessible, but not with boxes inside.) The aisles also need
to be cleared to accommodate such a person as well. I don’t always see
this. Thank you for giving me this opportunity to complete this survey.
• Thank you for asking. I'd like a way to supplement what I've said with
more detailed information in the future.
Recommendations
The ADA/504 does not specifically state how a public entity provides for
accessibility to programs, services and activities. One method is to
disseminate information in a variety of locations and formats to enhance the
access to programs, services and activities.
The City is commended for including audio and video files of past meetings on
their website to view after a meeting has occurred. These audio and video files
allow an option for persons who are unable to attend the meetings or to view
them in real time. The City's live broadcast of regularly scheduled City Council
meetings allows additional opportunities for people with various disabilities
access to City information and meetings.
The City should assure meetings and events open to the public are held in
buildings that meet accessibility requirements, or in the accessible portion of
the building with accessible elements that serve the area where the meeting
or event is held. For example, parking, restrooms and drinking fountains that
serve the area where the meeting and event is held should also be accessible.
Facility information available online should include information on accessible
amenities of the site. For example, accessible parking, accessible restrooms
and other items and elements should be indicated on documents and on the
website. Indicating accessible paths of travel and accessible entrances also
provides valuable information for individuals with disabilities. A contact
number and email address should be provided for additional assistance.
Consistent with best practices, when private organizations sponsor special
events on City property, the City should provide those entities with a checklist
informing them of their responsibilities under the AD A. The City should
periodically review its practices for allowing special events, including but not
limited to festivals, fairs, indoor and outdoor concerts, plays, town hall
meetings, luncheons, and ceremonies that are open to the public, whether
held on City property or at other sites.
The City should assure that policies and procedures are in place to assure
tours or trips are accessible to persons with visual, hearing, mobility and
learning disabilities.
ADA Self-Evaluation and Transition Plan
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The ADA Coordinator should continue to monitor and receive information
regarding concerns or issues about access to programs, services and activities
and take the appropriate action regarding any potential discriminatory
practices for persons with disabilities.
Additional and ongoing training should be provided regarding the
requirements of the Americans with Disabilities Act and accommodations that
provide equal access to programs, services and activities.
The City is commended for providing unique and accessible features such as
an adaptive golf cart which allows for participation of persons with disabilities.
The City should continue to provide programs, services and activities that
include individuals with disabilities.
Grievance/Uniform Complaint Procedures
A public entity that employs 50 or more persons shall designate at least one
employee to coordinate its efforts to comply with and fulfill its responsibilities
under Title II, including the investigation of complaints. A public entity shall
make available the name, office address, and telephone number of any
designated employee. In addition, the public entity must adopt and publish
grievance procedures providing for prompt and equitable resolution of
complaints alleging any action that would be prohibited by Title II.
Findings
The City of San Luis Obispo currently has a grievance procedure and form
which are both available on the City's website.
The policy and procedure include the name and contact information for the
ADA Coordinator. The procedure contains information with options for a
grievant to initiate a complaint in writing and submit it by mail, fax, email, or
in person. Procedures state provisions for alternative means of filing
complaints, such as personal interviews or a tape recording of the complaint.
Additional accommodations as needed are available by contacting the ADA
Coordinator.
Procedures state that written complaints, appeals, and responses will be
retained by the City of San Luis Obispo for at least three years.
Procedures state the City Manager or his/her designee as the contact person
for appeals.
The Grievance Form allows for undemanding user input and ensures the City
receives the needed information to investigate and resolve a complaint within
the stated timelines. The grievance form is available in alternate formats by
contacting the ADA Coordinator.
A copy of the grievance procedure and form may be found in the appendix
section of this report.
3 out of 8 persons responded yes to a survey question asking if
department/staff were familiar with the City’s ADA grievance/complaint
procedures for persons with disabilities.
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Recommendations
The City should continue to make efforts to inform staff and the public of the
existence of the City’s ADA Coordinator, grievance procedures, the steps for
handling grievances, and the City policies for remediation of grievances.
Information regarding complaint procedures should be readily available to
members of the public in addition to employees and applicants.
Grievance procedures should be a part of the new employee orientation
packet.
A method to collect data and collect a profile of complaints should be
developed. The status of the complaint and the time from complaint to
resolution should be documented to assist with interventions and staff
development to reduce or eliminate repeated complaints.
Complaint procedures and forms should be available at all City buildings and
in all departments.
The City might consider the centralization of complaint handling to assist with
the tracking of complaint resolution. A centralized database and analysis of
types and locations of complaints may also assist with developing profiles to
assist with targeting quality control and training measures. Centralized record
keeping of such information will help the City to regularly update its
compliance efforts, and plan for additional compliance implementation for
training and budget considerations. In addition, the ADA Coordinator or
designated staff can develop updated reports based on a profile of concerns
or complaints to determine the needs for proposed training materials, agenda
items, and proposed budget expenditures.
Eligibility Criteria
Public entities cannot use eligibility criteria that tend to exclude or screen out
persons with disabilities (28 CFR §35.130(b)(8)).
Findings
No discriminatory practices were found regarding eligibility criteria for
program access.
Recommendations
Program eligibility criteria should continue to be reviewed as policies are
drafted or modified to ensure that eligibility criteria doesn’t put additional
burdens or requirements on individuals with disabilities.
The City should continue to ensure that all eligibility criteria allow for
accommodations for individuals with disabilities.
Fees and Surcharges
Public entities may not charge a fee or add a surcharge to a fee to cover the
cost of making its facilities, programs, services or activities accessible to
persons with disabilities. (28 CFR §35.130(f)).
ADA Self-Evaluation and Transition Plan
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Findings
The City Municipal Code allows exemptions to licensing fees for all seeing-eye
dogs and all dogs which have served with the Armed Forces of the United
States. All dogs being raised and trained specifically for the purpose to perform
as a seeing-eye dog must be licensed and vaccinated under the provisions of
the Code, but their owners are exempt from the license fee imposed providing
adequate evidence can be furnished at such time the license is issued.
The City of San Luis Obispo ADA Nondiscrimination Notice states: “The City
will not place a surcharge on a particular individual with a disability or any
group of individuals with disabilities to cover the cost of providing auxiliary
aids/services or reasonable modifications of policy, such as retrieving items
from locations that are open to the public but are not accessible to persons
who use wheelchairs.”
No indications of the City charging additional fees for modifying a program for
a person with disabilities were found when conducting this report.
Recommendations
The ADA Coordinator should randomly review policies and practices to ensure
that fees and surcharges are not charged to individuals with disabilities that
are not charged to individuals without disabilities.
Emergency Evacuation Procedures
One of the primary responsibilities of state and local government entities is to
protect residents and visitors from harm, including assistance in preparing for,
responding to, and recovering from emergencies and disasters. This
requirement applies to programs, services, and activities provided directly by
state and local governments as well as those provided through third parties.
The City is required to plan to meet the needs of persons with disabilities in
an emergency and provide access to emergency shelter services. This may
require the installation of visual and audible warning signals and special
procedures for assisting individuals with disabilities from a facility during an
emergency.
Findings
The City of San Luis Obispo Fire Department - Community Disaster
Preparedness program, connects with other City staff, citizens and community
groups to increase San Luis Obispo's preparedness for and resilience in the
event of disaster. The disaster preparedness program ensures that City forces
can provide appropriate relief and rescue services following major disasters
like earthquakes, floods, nuclear power accidents, hazardous material spills,
civil disturbances, prolonged power outages, and wildland fires. Program goals
include well-trained disaster response employees, citizens who can be self-
sufficient within 72 hours following a disaster, and up-to-date disaster
response plans.
The City and County of San Luis Obispo do not post a public list of evacuation
locations for several reasons. The primary reason is to thoughtfully determine
which evacuation site is appropriate given the conditions immediately
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preceding the emergency/disaster. There isn’t an evacuation location
predesignated for each neighborhood because of not knowing which site to
send people until knowing the conditions creating the evacuation need. The
City would not want to predesignate a specific evacuation site for a given
neighborhood in advance of a wildfire, for example, because of the need to
understand the fire’s behavior and path in order to identify and communicate
safe evacuation routes and locations.
Another reason the City does not have a list of evacuation sites on their
website is because the American Red Cross is the agency that contracts with
facilities throughout the County to maintain a list of participating agencies and
locations that function as evacuation sites.
When there is a potential or urgent need to activate an evacuation shelter,
the City, County Office of Emergency Services, and the American Red Cross
collaborate to identify the evacuation zone, routes for egress, evacuation site
location(s), and evacuee support and information. Communications are
pushed out through law enforcement officers making notifications within the
evacuation area, through Reserve 911 (the Sheriff’s registration and
notification system by mobile phone), and through emergency
notifications via media partners. The evacuation notification via all these
methods identify the zone to be evacuated, the safe routes for evacuation,
and the location of evacuation sites.
Training is provided to department safety representatives as part of
evacuation packets at each work location. Periodic drills are also conducted.
Staff have been instructed to use written communication in the case of need
to communicate with persons with hearing or speech difficulties during
emergency situations.
Responses to a survey question asking if the department/division had an
evacuation plan or procedure in place describing how to evacuate persons with
disabilities from a facility during an emergency resulted in 2 persons
responding yes, and 5 responding either no or they didn’t know.
Recommendations
The City should consider the development of a voluntary registry for
individuals whom may need additional evacuation assistance due to a
disability or medical need. Such assistance may include accessible
transportation resources for persons with mobility disabilities.
If not currently, provisions should be established to allow service animals and
training should be provided to shelter staff to understand the difference
between pets and service animals.
The City should make sure that evacuation routes and procedures continue to
be posted at all City sites in accordance with ADA/504 regulations. All staff
should be made aware of the location of the posted evacuation routes within
their facilities. The City should develop procedures and a mechanism to
monitor the posting of emergency evacuation routes and procedures within its
facilities.
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Shelters should be surveyed to determine that they are accessible for
individuals with disabilities prior to being designated as an evacuation shelter.
Noncompliant findings for any designated shelters will be found in the City of
San Luis Obispo ADA/504 Transition/Barrier Removal Plan. Designated
evacuation shelter sites should also be inspected on a regular basis to
determine that the shelter continues to be accessible for persons with
disabilities.
Shelter(s) should be available to persons whose disabilities require access to
electricity and refrigeration, for example, for using life-sustaining medical
devices, providing power to motorized wheelchairs, and preserving certain
medications, such as insulin, that require refrigeration. At least one shelter
should have a back-up generator.
The City should address accessible transportation needs for persons with
disabilities.
Specific guidance for complying with Title II of the ADA in the preparation of
evacuation plans and procedures may be found in Chapter VII of the ADA Best
Practices Tool Kit for State and Local Governments.
Policies for the Use of Facilities
Review policies and procedures to ensure that persons with disabilities are not
discriminated in the reservation process. Under Title II of the ADA, the City is
responsible for providing access to its programs, services and activities in both
owned and leased facilities. California Civil Code requires commercial property
owners or lessors to state on every lease form or rental agreement executed
on or after January 1, 2017, whether or not the subject premises have
undergone inspection by a Certified Access Specialist (CASp).
Findings
Persons may reserve and rent facilities through an online reservation system
after creating an account or by contacting a reservation desk by phone.
Reservations for large City-wide special events are facilitated by calling the
City.
Organizers wishing to host a special event within the City of San Luis Obispo
must complete a special-events permit application which may be viewed and
downloaded online. Special event agreements require at least one restroom
for each gender to be ADA accessible. Additional requirements such as
accessible parking are not listed on the application/agreement. A
nondiscrimination clause is not included in the application/agreement.
Information on accessible amenities for each facility such as parking and
restrooms were not found.
Recommendations
The City should consider the development of a facility rental policy which
includes a nondiscrimination clause. The inclusion of nondiscriminatory
language in policy and on forms would help ensure that outside groups and
organizations would agree to abide by all applicable local, state and federal
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laws and City policy regarding nondiscriminatory practices during the
utilization of City facilities. Such policies should also mention that service dogs
are allowed in parks and facilities where pets are prohibited, as appropriate.
Information on accessible routes and maps, accessible parking locations,
restrooms, and wayfinding should be available for all facilities.
The City should review and update requirements for the number of accessible
restroom facilities required on its permit applications.
Lease or rental agreements executed on or after January 1, 2017 should be
reviewed and updated for compliance with California Civil Code statements
regarding CASp inspection.
Contractors and Contracted Services
Public entities cannot use contract procurement criteria that discriminate
against persons with disabilities (28 CFR 35.130(b) (5)). Nor may public
entities “contract away” their obligations to provide full and equal enjoyment
of goods and services. Contractors should be held to the same
nondiscrimination rules that apply to public entity employees.
Findings
Discriminatory or exclusionary practices were non-evident in the selection of
contractors and contracted services.
A request for proposals for construction management and inspection services
for a water resource recovery facility project does not include disability as part
of the nondiscrimination clause.
The City utilizes an online system to manage its bids. Potential contractors,
subcontractors and suppliers may view current projects, register as plan
holders, download plans and specifications and receive addendum notices.
Purchasing policies addressing accessibility requirements such as Voluntary
Product Accessibility Templates (VPAT) were not found when conducting this
report.
Information posted on a bid opportunity for street lighting states: “If any
accommodations are needed to participate in the bid process, please contact
Kathryn Stanley at (805) 781-7200 or by Telecommunications Device for the
Deaf at (805) 781-7107. Requests should be made as early as possible in the
bidding process to allow time for accommodation.”
Recommendations
The City should continue to monitor use of standard agreements and leases
by all City departments. It is recommended that the City consider one or more
of these avenues to maintain compliance when contracting for services or
when leasing facilities:
• Include ADA/504 compliance requirements in new requests for
proposals.
• Review ADA/504 requirements when contracts or leases are negotiated,
revised or renewed.
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The City should review all clauses for nondiscrimination and update them to
include disability accordingly.
Purchasing polices should be established outlining accessibility requirements.
Building and Construction
Review building and construction policies to ensure that the construction of
each new facility or part of a facility, or the alteration of existing facilities after
January 26, 1992, conforms to the standards designated under the Title II
regulation.
Findings
The City Municipal Code addressing sales on streets and sidewalks states:
“Each permit shall expressly state that no obstruction shall be placed upon the
public sidewalk extending in excess of four feet into the sidewalk from the
front of any structure, provided that in all cases a minimum sidewalk depth of
five feet from the curbing shall be kept clear of any obstruction. Each permit
shall specify all signage to be used in the conduct of the sidewalk sale;
provided, that in no circumstance shall any sign be allowed in excess of eight
and one-half inches by eleven inches in size. Signage shall be allowed only for
the purpose of stating the price of items or articles for sale.”
Municipal Codes addressing sidewalk cafes stipulate: “A path of travel for
pedestrians shall be maintained free and clear of any existing obstacles (street
furniture, utilities, etc.) to the satisfaction of the public works and community
development directors. Such clear pathway shall link with pathways on each
side of the property and shall generally allow a six -foot clear space. For new
sidewalk construction, the pathway should generally be eight feet. Where
umbrellas or awnings are used, a vertical clearance of at least seven feet must
be maintained.”
Municipal Codes addressing encroachments of streets, sidewalks, and public
spaces state: “Any encroachment which will limit the amount of sidewalk
available for pedestrians shall further be reviewed to meet concerns for
pedestrian safety and to ensure adequate area for pedestrian passage. In
residential areas a minimum of four feet of sidewalk shall be clear for
pedestrian passage. In areas with sidewalks subject to high pedestrian activity
as determined by the director, the width of the sidewalk which may be blocked
by an encroachment shall be as determined by the director. Encroachments
shall not restrict pedestrian access to parked vehicles, to buses in bus loading
zones, or to access points of abutting property.”
The City Council has found and declared that the uncontrolled placement and
maintenance of news-racks in the public right-of-way creates physical danger
to the traveling public and the numerous pedestrians that use the public
rights- of-way in the City.
Persons obtaining sidewalk construction permits are required to safeguard the
public at all times during the course of the work by the erection of barricades,
lights and bypass walkways subject to directions by the director.
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Municipal Code Parking Standards state: “All handicapped parking spaces shall
be constructed and signed in accordance with state and local laws, shall be
located conveniently for use by handicapped persons as approved by the
community development department. Site development requirements for
handicapped accessibility are attached to the ordinance codified in this
chapter.”
City of San Luis Obispo Municipal Code 12.40.040 prohibits mailboxes in
sidewalk areas by stating: “In a residential zone, it is unlawful for any person
to install or maintain, or to direct, authorize, or permit the installation or
maintenance of, a mailbox, a receptacle for newspaper delivery, or any other
container to be used for delivery purposes, in, upon or over any portion of the
space or area between a street curb and the back edge of an improved
sidewalk.”
The City Municipal Code requires that refuse and garbage containers not be
placed adjacent to the street for pickup more than twenty-four hours before
pickup time, and that such containers shall be removed within the twelve-hour
period following pickup, except in the Business Improvement Area. In the
Business Improvement Area, refuse and garbage containers shall not be
placed adjacent to the street for pickup before 5:00 p.m. or the close of
business on the day preceding pickup, whichever is later.
The Architectural Review Commission (ARC) establishes architectural
guidelines and rules on the design of new construction and major commercial
remodeling projects. The ARC consist of seven members, who must be
residents and registered voters of the City. Members are appointed to four -
year terms and are eligible for reappointment for an additional four years.
The City has Code Enforcement Officers and Neighborhood Services
Specialists staff members working in the City's Community Development
Department whose focus is on promoting health and safety in neighborhoods
and increasing awareness and information about City policies and Municipal
Codes. They investigate potential code violations in response to citizen
complaints and actively patrol for violations of property maintenance
standards. Citizens may summit a Field Investigation Request online or
contact the Code Enforcement Hotline by calling (805) 594-8188 to report any
Code or Neighborhood Services Violations.
The Building & Safety Division reviews plans to ensure the design will satisfy
all City and State construction codes. Once a permit is issued, staff of certified
inspectors conduct inspections for building code compliance and to make sure
that the work is consistent with plans approved by the City.
The City has developed a standard specifications and engineering standards
document. The standards are required to be used for new or reconstruction of
existing facilities unless a design exception is approved by the City. The
document is supported by various publications that comprise the standard
references for Public Works projects. Reference documents include but are not
limited to the Americans with Disabilities Act Guidelines, Pedestrian Right-of-
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Way Accessibility Guidelines (PROWAG), California Manual on Uniform Traffic
Control Devices and CALTRANS standards.
The City has established guidelines for construction zones which address
temporary sidewalk closures and require temporary pedestrian access
pathways to comply with the ADA. Requirements incorporate the provision of
ramps, handrails, and signage as necessary.
The City publishes construction activities and temporary sidewalk and parking
closures online.
As part of project planning and design procedures, accessibility is vetted with
various departmental staff and project stakeholders. Facilities Maintenance
staff have input on the maintenance objectives of Capital Improvement
Projects, including path of travel requirements depending on the scope of the
project.
Accessibility is part of the plan check process. The City does not have
individual design standards which focus on accessibility of facilities.
Recommendations
The City should assure compliance with Senate Bill 1608 stating:
(d) (1) Commencing July 1, 2010, a local agency shall employ or retain
at least one building inspector who is a certified access specialist. The
certified access specialist shall provide consultation to the local agency,
permit applicants, and members of the public on compliance with state
construction-related accessibility standards with respect to inspections
of a place of public accommodation that relate to permitting, plan
checks, or new construction, including, but not limited to, inspections
relating to tenant improvements that may impact access. If a local
agency employs or retains two or more certified access specialists to
comply with this subdivision, at least one-half of the certified access
specialists shall be building inspectors who are certified access
specialists. (2) Commencing January 1, 2014, a local agency shall
employ or retain a sufficient number of building inspectors who are
certified access specialists to conduct permitting and plan check services
to review for compliance with state construction-related accessibility
standards by a place of public accommodation with respect to new
construction, including, but not limited to, projects relating to tenant
improvements that may impact access. If a local agency employs or
retains two or more certified access specialists to comply with this
subdivision, at least one-half of the certified access specialists shall be
building inspectors who are certified access specialists. (3) If a permit
applicant or member of the public requests consultation from a certified
access specialist, the local agency may charge an amount limited to a
reasonable hourly rate, an estimate of which shall be provided upon
request in advance of the consultation. A local government may
additionally charge or increase permitting, plan check, or inspection fees
to the extent necessary to offset the costs of complying with this
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subdivision. Any revenues generated from an hourly or other charge or
fee increase under this subdivision shall be used solely to offset the costs
incurred to comply with this subdivision. A CASp inspection pursuant to
subdivision (a) by a building inspector who is a certified access specialist
shall be treated equally for legal and evidentiary purposes as an
inspection conducted by a private CASp. Nothing in this subdivision shall
preclude permit applicants or any other person with a legal interest in
the property from retaining a private CASp at any time.
It is recommended that the City consider contracting for an independent
review of plans, remodeling efforts and new construction for accessibility
requirements with the Americans with Disabilities Act Standards (ADA) and
Title 24 of the California Building Code. It is important and required that
accessibility barrier removal efforts meet federal and state accessibility codes.
The ADA and California Building Code require alteration projects which affect
usability of facilities containing a primary function, that the path of travel to
the altered area including restrooms, telephones, and drinking fountains
serving the altered area be brought into compliance to the extent of 20% of
the cost of the alteration.
Information on alternate pedestrian routes due to temporary sidewalk
closures should be posted on the City's website as well as on site.
The City may consider requiring architects, engineers, consultants, and
contractors who perform work for them to become certified in the PROWAG
through ADA training. Offering classes or training sessions to staff,
contractors, inspectors, designers, and consultants on Title II ADA
requirements for the built environment and requiring such training activities
be mandatory for the architects, engineers, and contractors performing work
for them is another consideration.
Post construction inspections of accessibility should be conducted to insure
compliance.
Maintenance of Accessible Features
The ADA requires (35.133) public entities to maintain their accessible features
and elements.
Findings
The City’s Public Works building maintenance program provides full
maintenance service for all City buildings except at the water and wastewater
utility plants and the transit operations center.
The parks and landscape maintenance program maintains parks, landscaped
areas, and open spaces within the City.
The street maintenance program maintains City streets, sidewalks, curbs,
pavement markings, signs, bus shelters and benches, street lighting and
traffic signal systems.
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The City allows residents to report issues requiring maintenance online which
are then directed to appropriate City staff. ADA complaint and grievance
procedures are also included in the list of issues to report.
The City receives many requests from citizens to make repairs to sidewalks.
In most cases, the property owner is in charge of maintaining the sidewalks.
The City has received several inquiries from the community regarding poor
surface conditions of City parking lots and about non-compliance for accessible
parking.
City maintenance staff conduct quarterly building inspections on entrance
doors for proper push/pull force and closing speed. Doors are adjusted
accordingly.
The City has policies in place that address the identified areas and appropriate
staff have been informed of the following Unites States Department of Justice
(DOJ) briefing.
The DOJ has issued a briefing memorandum on clarification of maintenance
versus projects. Information contained in the briefing memorandum is below.
The City currently ensures that this information is disseminated to the
appropriate City staff for when a curb ramp installation is required as part of
a project.
The Americans with Disabilities Act of 1990 (ADA) is a civil rights statute
prohibiting discrimination against persons with disabilities in all aspects
of life, including transportation, based on regulations promulgated by
the United States Department of Justice (DOJ). DOJ’s regulations
require accessible planning, design, and construction to integrate people
with disabilities into mainstream society. Further, these laws require
that public entities responsible for operating and maintaining the public
rights-of-way do not discriminate in their programs and activities
against persons with disabilities. FHWA’s ADA program implements the
DOJ regulations through delegated authority to ensure that pedestrians
with disabilities have the opportunity to use the transportation system’s
pedestrian facilities in an accessible and safe manner.
FHWA and DOJ met in March 2012 and March 2013 to clarify guidance
on the ADA’s requirements for constructing curb ramps on resurfacing
projects. Projects deemed to be alterations must include curb ramps
within the scope of the project.
This clarification provides a single Federal policy that identifies specific
asphalt and concrete-pavement repair treatments that are considered
to be alterations – requiring installation of curb ramps within the scope
of the project – and those that are considered to be maintenance, which
do not require curb ramps at the time of the improvement.
This approach clearly identifies the types of structural treatments that
both DOJ and FHWA agree require curb ramps (when there is a
pedestrian walkway with a prepared surface for pedestrian use and a
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curb, elevation, or other barrier between the street and the walkway)
and furthers the goal of the ADA to provide increased accessibility to the
public right-of-way for persons with disabilities. This single Federal
policy will provide for increased consistency and improved enforcement.
Recommendations
In many instances City residents and businesses are likely unaware that
common items such as street furniture, temporary signs, branches and shrubs
can create unintended barriers on sidewalks and walkways.
The City is commended for performing routine inspections on building
entrance doors to assure and maintain accessibility.
It is recommended the DOJ briefing and any additional clarifications and
updates continue to be disseminated to the appropriate City staff for when a
curb ramp installation is required as part of a project.
Planning and Budgeting for Accessibility
There is not a specific requirement in the ADA/504 for planning and budgeting
for barrier removal. There is a requirement for public entities to incorporate a
projected schedule for barrier removal into the transition/barrier removal
plan. A public entity that is budgeting or seeking funds to use for ADA/504
barrier removal and to improve access to programs, services and activities
shows intent to implement the barrier removal/transition plan.
Findings
The City of San Luis Obispo has either completed or is currently working on
several projects to help improve accessibility throughout the City.
The City’s 2017-19 Financial Plan and 2017-18 Adopted Budget reflect
priorities for several accessibility upgrades including a project to address
major maintenance and ADA compliance at the City/County Library, funding
to be used to replace or reconstruct approximately 160 lineal feet of railings
in the Mission Plaza to meet current ADA Standards, a project which will bring
restrooms, showers and locker rooms at the Corporation Yard into ADA
compliance, and projects for sidewalk and bus shelter upgrades. The City has
an existing project in their 2015-17 Financial Plan for updating pedestrian
street crossings with compliant ADA curb ramps.
Recommendations
The City should continue with developing methods and procedures to update
and maintain a current plan, budget funds, schedule, implement, document,
and monitor barrier removal activities. Funds should be allocated for ADA
projects and removal of ADA/504 and Title 24 barriers to accessibility, in
addition to components of the Public Rights-of-Way Accessibility Guidelines
(PROWAG) and the California Manual on Uniform Traffic Control Devices
(CMUTCD). The City should develop a method to maintain an ongoing barrier
removal implementation plan and document the City's progress, initiatives
and funds expended.
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The ADA Coordinator, or designated staff, should be emp owered with the
authority to make recommendations and monitor the current City ADA/504
Self-evaluation and Transition Plan.
In addition to the removal of structural barriers, departments should consider
budgeting for accessibility items, especially in the area of communication,
such as TTY/TDD’s and alternate formats. The City should assist departments
with planning and budgeting for selected accommodations, such as large print,
cassettes, CD-ROMs, Braille materials, etc.
Staff Training
Review to ascertain whether measures have been taken to ensure that
employees of a public entity are familiar with the policies and practices for the
full participation of individuals with disabilities. If appropriate, training should
be provided to employees. Determine whether employees and officials are
familiar with the public entity’s ADA obligations, including the requirement to
make reasonable modifications to policies, practices and procedures.
Findings
A key deficiency revealed by the self-evaluation survey responses was the
need for additional, regular, and recurring training regarding a variety of
subjects related to the requirements and regulations of the ADA. Many
indicated training or technical assistance on the legal requirements of the ADA
would be helpful for department/division staff.
The following pie chart indicates the responses received from a survey
question asking: “Would other training or technical assistance services be
helpful to department/division staff such as (check all that apply):”
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Recommendations
Although training is not required by the ADA/504, training regarding the
requirements of the ADA/504 is recommended. Compliance with the ADA and
successful implantation of transition plans has a high correlation with
providing dedicated and knowledgeable staff on ADA/504 requirements. The
City should establish ongoing training regarding the ADA/504 and related civil
rights legislation and requirements for facilities, public rights-of-way and
outdoor recreation standards. Educated department staff in the requirements
of Title II of the ADA results in better flow of information regarding non-
compliant programs, services, and activities and can create buy-in to the
process by all staff. DAC is also available to provide additional accessibility
related training for administrative and facilities staff.
Police department staff receive training on interacting with persons with
disabilities as part of a requirement of Peace Officers Standards and Training
(POST).
Suggested training topics should include, but are not limited to:
Recommended for all City Staff
• Requirements of the ADA/504 for the City of San Luis Obispo
• Individuals with Disabilities
• Acceptable Terminology and Expressions
• Noncompliance Consequences
• Accessible vs. Compliant
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• Barriers – Programmatic or Physical
• Special Events
• City of San Luis Obispo Responsibilities
• Notice of the ADA Coordinator
• Individuals with Disabilities Participation
• Use of City Facilities By Organizations and Individuals
• Accessible Websites
• Volunteers
• Staff Development
Additional Recommendations for Administrative Staff
• Providing Services for Individuals with Disabilities
• Accessible Locations for Meetings
• Events & Voting
• Auxiliary Aids and Services
• Notice and Rights Posted for individuals with disabilities
• TDD/TTY
• Assistive Listening Systems and Devices
• Grievance Complaint Procedures
• Statement of Accommodations
• Reasonable Accommodations
• Effective Communication
• Alternate and Accessible Formats
Additional Recommendations for Facilities Staff
• Leased Sites
• Construction & Remodeling
• Maintenance of Accessible Features
• Community Donation and Construction Projects
The City should provide staff training in additional formats other than a
classroom session, if needed. Training methodologies could include videos
(captioned) that could be viewed at the training or checked out by
departments and agencies.
Additional training videos should be purchased and maintained for checkout,
or borrowed from a variety of agencies, such as the Department of
Rehabilitation.
Handouts and training materials should be prepared, if needed, in alternate
accessible formats.
The ADA Coordinator should continue to provide or coordinate additional
ADA/504 training to all management and staff who have regular contact with
the public.
New Employees and Volunteers
Review employment practices to ensure that they comply with other applicable
nondiscrimination requirements, including Section 504 of the Rehabilitation
Act and the ADA regulation issued by the Equal Employment Opportunity
Commission. It is unlawful to discriminate against a qualified applicant in any
ADA Self-Evaluation and Transition Plan
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aspect of employment including: application, interviewing, testing, hiring,
evaluation, compensation, benefits, promotion, discipline, and termination.
Findings
The City’s Notice under the ADA for employment states: ”The City does not
discriminate on the basis of disability in its hiring or employment practices
and complies with all regulations promulgated by the U.S. Equal
Employment Opportunity Commission under Title I of the Americans with
Disabilities Act (ADA).”
Persons interested in employment opportunities with the City may complete
an online job interest card identifying job categories of interest which they
would like to receive email notifications on.
Prospective employees may apply online by clicking on a job title, and then
on the "Apply" link on the following page. First time users of the online
application system need to create an account.
A recruitment flyer and job description for an Economic Development
Manager does not include a nondiscrimination statement or statement of
accommodation.
Citizens’ interested in volunteering to serve on one of the City advisory bodies
are to complete an online Advisory Body Application. Technical support for
using the online application process is available by contacting the system
provider by phone. Statements of nondiscrimination or accommodations were
not found in the Advisory Body Handbook.
Persons interested in serving as a volunteer for the Parks and Recreation
department are to complete a volunteer waiver form available online or at the
Parks and Recreation office. Completed forms may be emailed or dropped off
at the office. The form states: “The City of San Luis Obispo is committed to
include the disabled in all of its services, programs and activities.
Telecommunications Device for the Deaf (805) 781 -7410.” The form also
includes a field for requesting “Special Accommodations”.
Recommendations
The City should include and maintain information as to the identity, title,
address, phone number and e-mail address of the ADA Coordinator in new
employee orientation and volunteer information. The City should be consistent
with including a statement of accommodation and nondiscrimination in its
information and applications.
The City should develop training materials and videos for new employees and
volunteers regarding information and requirements of Title I and Title II of the
ADA and Section 504. Materials could also be offered on providing
accommodations for individuals with disabilities.
City employee documents should include a reasonable accommodation policy
and statement of nondiscrimination. The City's new hire packet should
describe the general procedure for filing a grievance of any kind.
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Appropriate Terminology
Review of public entity's written and audio-visual materials to ensure that
individuals with disabilities are not portrayed in an offensive or demeaning
manner.
Findings
A few instances referring to “handicapped persons”, and “disabled persons”
were noticed in the City Municipal Code and other areas.
Recommendations
The words “individuals with disabilities” or “persons with disabilities” should
replace “handicapped”. The term “disabled person” should also be avoided.
Information regarding acceptable terminology in “people first language”
should also be provided to staff.
All departments should review all audio and visual materials to ensure
demeaning stereotypes and outdated language are not contained in any
publication. Printed publications should be updated as they are reprinted.
Ticketing
Ticketing policies and practices of public entities for events that have seating
are subject to Title II’s nondiscrimination provisions. A public entity that sells
tickets for events shall modify its polices, practices, or procedures to ensure
that individuals with disabilities have an equal opportunity to purchase tickets
for accessible seating.
Findings
No evidence of discriminatory practices in ticketing policies and practices were
found.
Recommendations
The City ADA Coordinator should assure that City sponsored events which
include the purchase of tickets for seating continue to allow for accessible
seating.
Equally Effective Communication
Public entities must ensure that applicants, participants and members of the
public with disabilities have communication access that is equally effective as
that provided to persons without disabilities (28 CFR §35.160(a)). The
following section is a review of policies to ensure communication with
applicants, participants, and members of the public with disabilities is in a
manner that is as effective as its communications with others.
Auxiliary Aids, Services and Alternate Formats
A review of policies to ensure they include provisions for readers for individuals
with visual impairments; interpreters or other alternative communication
measures, as appropriate, for individuals with hearing impairments; and
amanuenses for individuals with manual impairments. Information regarding
programs, services and activities should be available in alternate formats to
assist individuals with disabilities and include information on how to request
ADA Self-Evaluation and Transition Plan
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an accommodation. Statements of accommodations should inform persons
with disabilities that alternate formats are available.
Findings
The City’s ADA and Nondiscrimination Notice states: “The City will generally,
upon request, provide appropriate aids and services leading to effective
communication for qualified persons with disabilities so they can participate
equally in the City’s programs, services, and activities, including qualified sign
language interpreters, documents in Braille, and other ways of making
information and communications accessible to people who have speech,
hearing, or vision impairments. Anyone who requires an auxiliary aid or
service for effective communication, or a modification of policies or procedures
to participate in a City program, service, or activity, should contact the ADA
Coordinator, at (805) 781-7252 as soon as possible but no later than 48 hours
before the scheduled event.”
Most meeting agendas state they will be made available in appropriate
alternative formats to persons with disabilities.
Access to information informing of upcoming meetings, agendas and minutes
is significantly enhanced due to the City providing an extensive number of City
documents online.
Previous City Council meeting audio/video files are available for online viewing
and/or download.
City Council meeting agendas and hearing notices include information on who
persons with disabilities should contact to request assistance for participating
in meetings.
City Council meetings may be watched live on television or streamed online.
Meeting videos can also be viewed and duplicates can be purchased in the City
Clerk's Office.
6 out of six survey responses indicated no or they didn’t know to a question
asking if policy or procedures were in place to respond to requests from the
public for auxiliary aids and services.
The City has an extensive social media presence including Facebook, Twitter,
Instagram, and Nextdoor feeds.
Recommendations
Persons with disabilities will not participate in City sponsored programs,
services, or activities if they can’t understand what is being communicated.
Information on the availability of auxiliary aids, services and alternate formats
should be included in departmental procedures and guidelines.
Information regarding programs, services and activities should be available in
alternate formats to assist individuals with disabilities and include information
on how to request an accommodation.
It should be determined whether employees and officials know how to arrange
for auxiliary aids, services and alternate formats, such as qualified
ADA Self-Evaluation and Transition Plan
42
interpreters, material in Braille, notetakers, large print materials, audio
recordings, and assistive listening systems; to ensure that communication
with people with disabilities is as effective as others.
A method for securing auxiliary aids, services and alternate formats should be
developed, including guidance on when and where these services will be
provided. Where equipment is used as part of a public entity's program,
activity, or service, an assessment should be made to ensure that the
equipment is usable by individuals with disabilities, particularly individuals
with hearing, visual, and manual impairments. In addition, a public entity
should have policies in place to ensure that its equipment is maintained in
operable working order.
Application processes should be designed so persons with disabilities are not
excluded from applying because of the availability of only one particular type
of application process. Alternate formats should be available as part of the
process.
The City may consider a method to centralize a department which would
provide documents and materials in alternate accessible formats. A centralized
approach to developing and maintaining alternate accessible formats may be
more cost effective and timely.
The City should provide staff training regarding the requirements for
accessible alternate formats, what accessible alternate formats are and how
to provide accessible alternate formats.
If not already, it is recommended that the City consider contracting out
selected services to organizations which have the ability to develop Braille
documents for brochures, pamphlets, applications, documents and other
public information written in text.
A TTY/TDD and/or Relay number should also be included on City notices which
allow for public input.
Interpreter Services
Interpreters should be provided as determined through the request for
accommodation process or in circumstances where an interpreter is known to
be required.
Findings
Persons requesting interpreter services are to contact the ADA Coordinator by
phone no less than 48 hours in advance of the event.
Responses to a survey question asking if a formal policy is in place to respond
to requests for interpreters resulted in 1 person saying yes, 3 saying no, and
4 didn’t know.
Recommendations
All notices for public input should include information on the availability of
interpreter services.
ADA Self-Evaluation and Transition Plan
43
Interpreters should be provided as determined through a request for
accommodation process or in circumstances where an interpreter is known to
be required. The City may want to inquire about a contract for County-wide
interpreter services for departments to utilize as needed to provide a quicker
response at a lower cost.
The City must ensure that those individuals utilizing a language other than
English and are deaf, are also provided interpreter services that specialize in
signing for that language.
The City may consider the use of a video relay interpreter system to augment
contracts and arrangements for interpreters.
Telecommunications Devices for the Deaf and Hard of Hearing
If a public entity communicates with applicants and beneficiaries by telephone,
it should ensure that TDD's or equally effective telecommunication systems
are used to communicate with individuals with impaired hearing or speech. If
a public entity provides telephone emergency services, it should review its
policies to ensure direct access to individuals who use TDD's and computer
modems.
Findings
Procedures for submitting planning applications to the Community
Development Department list a TTY number for hear ing or voice-impaired
customers.
Most all City public meeting agendas include a TTY/TTD number for requesting
accommodations.
As per Title II requirements, the City’s emergency operators are trained to
provide emergency telephone services with use of the TTY not only when they
recognize the tones of a TTY at the other end of the line, but also when they
receive a “silent call”.
Recommendations
The City should publish their TTY/TDD phone number on City programs,
events, and activities literature; phone directories, and selected publications.
When a public entity uses an automated-attendant system, including, but not
limited to, voicemail and messaging, or an interactive voice response system,
for receiving and directing incoming telephone calls, that system must provide
effective real-time communication with individuals using auxiliary aids and
services, including TTYs and all forms of FCC-approved telecommunications
relay systems, including Internet-based relay systems.
Employees who communicate with the public should become familiar with the
use of TDD/TTY communications and how to maintain the TDD/TTY in an
operable condition. The development of TDD/TTY help sheets noting
abbreviated words commonly used in TDD/TTY communications would be
helpful to staff when communicating via TDD/TTY. Posting the help sheet near
TDD/TTY’s would also be helpful to the user.
ADA Self-Evaluation and Transition Plan
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Procedures should be developed and institutionalized to ensure that TDD/TTY
and other communication devices are maintained in working and operable
order at all times.
The City may wish to purchase additional back up TDD/TTYs for replacement,
in the event that permanently located TDDs may be temporarily out of
commission.
Assistive Listening Systems for the Deaf and Hard of Hearing
Assistive listening systems are required in assembly areas and where audible
communication is integral to the use of the space. Signs are to be provided
informing patrons of the availability of the assistive listening systems.
Findings
City Council agendas incorporate the statement: LISTENING ASSISTIVE
DEVICES are available for the hearing impaired--please see City Clerk.
The City Council room is the only City assembly location that has more than
50 fixed seating areas. The City Council room has a permanently installed
assistive listening system. The City has also installed signage near the
entrance to the assembly area stating “Assistive-Listening System Available”
to notify participants.
Recommendations
The City should continue to assure that assistive listening systems and devices
are available in all places of assembly. Current California Building Codes
require permanently installed assistive-listening systems in areas which
accommodate at least 50 persons or spaces which have audio-amplification
systems and fixed seating. Assembly areas without fixed seating may utilize
either fixed or portable systems.
Signs should continue to be posted in a prominent place at or near the
assembly area entrance stating “Assistive-Listening System Available” and
include the International Symbol of Access for Hearing Loss.
Website Accessibility
People with disabilities also rely on the internet. Users who are Blind or print-
disabled employ screen access software that reads the code of a website and
then renders it in whatever format is accessible to that person (speech,
refreshable braille, etc.). Deaf users rely on captioning of aural content. Users
with limited manual dexterity or motion use dictation software to give
commands instead of mouse and keyboard control. There are three levels of
website accessibility recognized by the World Wide Web Consortium (W3C).
The standards are referred to as Web Content Accessibility Guidelines 2.0
(WCAG 2.0). An updated version (WCAG 2.1) of the guidelines was published
on June 5th, 2018. The updates are mainly related to mobile devices,
disabilities that affect vision and cognitive function, criteria addressing text
spacing, and criteria addressing timeouts and animations from interactions.
Websites for Title II entities such as the City of San Luis Obispo are required
to comply with WCAG 2.0 Level AA. WCAG 2.1 AA will most likely become the
ADA Self-Evaluation and Transition Plan
45
new compliance standard. Level AA requirements include all minimum
standards of Level A as well.
Findings
The Information Technology division is responsible for ensuring the City’s
information technology resources are effectively managed and used a s key
organizational tools in improving organizational productivity, customer
service, and public access to City information.
Web page content is typically managed by the individual departments and
divisions of the City.
The City’s nondiscrimination notice states: Web Site Accessibility: The City has
undertaken a process to ensure that its web site complies with Section 508 of
the Rehabilitation Act of 1973.
Video archives of City meetings do not offer written caption of spoken
communication to provide access to people who are deaf or hard of hearing.
The City posts the following information on its website:
“The City of San Luis Obispo is committed to ensuring all City websites
are accessible for all people regardless of ability or access method. The
new website strives to meet emerging industry standards and best-
practices for privacy, accessibility, conforming to Web Content
Accessibility Guidelines, Web Accessibility Initiative, and the Americans
with Disabilities Act. ADA provides that no qualified individual with a
disability be denied access to or participation in services, programs, and
activities at the City of San Luis Obispo. As part of the City's ADA
compliance efforts, this web site has been developed to link you with
the many ADA information technology and disability-related resources
available. In addition, staff periodically tests the website to ensure its
pages for ease of use.
Help Us Make Our Websites More Accessible
We welcome your feedback and suggestions. If you have a ny difficulty
accessing information on our websites, please contact (805) 781 -7589
or by email.”
A cursory review was conducted by DAC of the City of San Luis Obispo home
page. The review was performed using the WAVE Web Accessibility Evaluation
Tool Chrome Extension and checked for compliance with WCAG 2.0 AA
standards. The evaluation tool reported two errors consisting of multiple form
labels and 269 alerts mainly consisting of redundant title text. 27 very low
contrast errors were also indicated. A comprehensive review was also
conducted and has been submitted as a separate report.
Recommendations
As people have turned to the internet as a primary source of information
regarding services, programs, and activities, the City's website assumes
increased importance as a communications tool. The City should continue to
initiate the development of procedures for increasing accessibility to their
website in order that people with low vision or whom are blind (and use screen
ADA Self-Evaluation and Transition Plan
46
readers) have access to City information. Establishing accessibility
requirements and training opportunities for those responsible for creating and
editing City web pages will mitigate future concerns. A written plan
establishing procedures and timeframes for making all website content
accessible should be developed. Procedures should be developed to ensure
that content is not added to the City website until it has been made accessible.
Practices should be established to provide video and audio files on the City's
website with captions of spoken communication.
In-house and contractor staff who create web content or p ost it on the City's
website should be provided with copies of the Department of Justice’s
technical assistance document “Accessibility of State and Local Government
Websites to People with Disabilities”.
Public Outreach and Public Input
Outreach Efforts and Input
Title II of the ADA/504 requires opportunity for input into the self-evaluation
process by individuals with disabilities, organizations representing individuals
with disabilities and other interested individuals.
Findings
The City conducted a 60 day outreach program to gather input on its self-
evaluation process between June 15th and August 15th of 2018. Realizing the
City has limited funding resources and cannot immediately make all of i ts
facilities and public rights-of-way fully accessible, the City of San Luis Obispo
solicited community input to better understand where it should prioritize its
access modifications. Notices were posted on the City website informing of the
availability of surveys online or in print form. Alternate formats were made
available by contacting the City's ADA Coordinator. A copy of the notice is in
Section VI Appendixes of this report.
Community organizations representing individuals with disabilities and other
interested individuals were provided opportunities for public input into the City
ADA Self-evaluation and Transition Plan by contacting the City’s ADA
Coordinator and/or completing a survey form. The surveys included questions
regarding contact with City programs, if there were any current complaints or
problems, what information or resources the organization could provide that
would assist the City and what general guidance or assistance the organization
could provide. 3 completed surveys were received back from community
organizations representing individuals with disabilities. 9 surveys were
received from additional community members of which 4 respondents
reported as having a disability.
Community organizations and members of the community with disabilities
reported City of San Luis Obispo staff as having a helpful, supportive, positive
and proactive attitude towards solving accessibility issues.
The City of San Luis Obispo Mass Transportation Committee reserves a
position on the committee to represent persons with disabilities.
ADA Self-Evaluation and Transition Plan
47
Recommendations
As the City will always benefit from ongoing interaction with the public
regarding accessibility, organizations representing individuals with disabilities
and areas with an increased population of individuals with disabilities could be
targeted for input regarding additional methods to disseminate information
regarding programs, services and activities of the City.
The City may want to consider developing a network of accessibility liaisons
from within each of its departments to make it easier for members of the
community to identify someone to assist with answering questions about
disability discrimination. This would allow for department specific questions to
be answered quickly and consistently while creating a team effort for moving
compliance plans forward. It would be appropriate for names and contact
information of departmental liaisons to be published on the City's homepage.
Department liaisons would be responsible for bringing all department
programs, policies, and procedures into compliance and overseeing public
outreach programs with the goal to disseminate information abo ut the
department’s efforts of barrier removal. Additional responsibilities would
include coordinating training efforts of fellow staff members to ensure their
knowledge of responsibilities under the ADA.
It is recommended the City consider developing and publishing accessibility
progress reports on its website. Such reports could include information on the
number of newly constructed curb ramps, funding sources and the amount of
funding expended towards accessibility improvements, efforts to obtain
external funding, a summary of requests/complaints received and resolved,
targeted goals, efforts towards community outreach, facility improvement
projects large and small, and other information relative to the long-term
progress of the ADA Self-evaluation and Transition Plan.
Another recommendation is that the City utilize their website to create a one-
stop portal for accessibility by expanding their current ADA web page to host
all accessibility related information. Suggestions include information related
to pedestrian accessibility, transition plan status, links to relative policies and
procedures, means to file a complaint or submit suggestions, links to ADA laws
and regulations, City design standards and procedures for accessibility,
information on facility accessibility, accessible routes and maps, accessible
parking locations, wayfinding, emergency evacuation plans and procedures
for persons with disabilities, etc. Compiling this information into a centralized
location allows for undemanding education of the public and employees and
facilitates the communication of information with persons in the disability
community.
The City should consider including additional pictures and references to
individuals with disabilities in publications, brochures and materials.
In City publications, areas or services that are accessible should be indicated
with descriptive text and the International Symbol of Accessibility (ISA). For
example, accessible restrooms and routes can be designated on the website,
on maps and in publications.
ADA Self-Evaluation and Transition Plan
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The ADA/504 does not require staff or teams to directly participate with
organizations representing persons with disabilities, however, opportunities to
network and develop collaborative partnerships with individuals and
organizations representing persons with disabilities are available to ensure
that current and future programs, services and activities are accessible. The
City may want to enhance public engagement opportunities by inviting
persons with disabilities to serve on additional committees and advisory
boards.
It is recommended that the City of San Luis Obispo maintain a continuing
outreach component to inform the public on the progress made under the ADA
transition plan.
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VI. APPENDIXES
Facilities Inspected by DAC
• STONERIDGE PARK 535 BLUEROCK DRIVE
• ELLSFORD PARK SAN LUIS DRIVE NEAR CALIFORNIA BOULEVARD
• LAGUNA LAKE PARK 1395 MADONNA RD
• SINSHEIMER PARK 900 SOUTHWOOD DR.
• MITCHELL PARK 1414 SANTA ROSA ST
• MITCHELL PARK SENIOR CITIZENS CENTER 1445 SANTA ROSA ST
• MEADOW PARK AND RECREATION
CENTER (Includes Exposition Parks 1 & 2)
2333 MEADOW ST
• ISLAY HILL PARK 1151 TANK FARM ROAD
• FRENCH PARK 1040 FULLER ROAD
• SANTA ROSA PARK SANTA ROSA AND OAK STS
• JOHNSON PARK 1020 SOUTHWOOD DR
• MISSION PLAZA CHORRO TO BROAD
• POLICE STATION 1042 WALNUT STREET
• POLICE ANNEX 1016 WALNUT STREET
• LUDWICK COMMUNITY CENTER 864 SANTA ROSA
• RIFLE RANGE BUILDING FOX HOLLOW ROAD
• WHALE ROCK RESERVOIR 108 OLD CREEK ROAD
• FIRE STATION NO 3 1280 LAUREL LANE
• CHILDREN'S MUSEUM 1010 NIPOMO STREET
• WATER TREATMENT PLANT STENNER CREEK RD
• WASTEWATER TREATMENT PLANT 35 PRADO ROAD
• MISSION PLAZA EXTENSION BROAD TO NIPOMO
• LAGUNA LAKE GOLF COURSE 11175 LOS OSOS VALLEY ROAD
• RAILROAD TRAIL 1&2 ORCUTT TO OSOS
• CERRO SAN LUIS PARKING & KIOSK FERNANDEZ ROAD
• STENNER SPRINGS
• RAILROAD TRAIL 4 US 101 TO FOOTHILL
• BOB JONES TRAIL PRADO TO LOS OSOS VALLEY ROAD
• SLO SWIM CENTER 900 SOUTHWOOD DRIVE
ADA Self-Evaluation and Transition Plan
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• BUS MAINTENANCE FACILITY 29 PRADO ROAD
• DAMON-GARCIA SPORTS FIELDS 680 INDUSTRIAL WAY
• FIRE STATION NO 4 1395 MADONNA ROAD
• PARKS & RECREATION ADMIN 1341 NIPOMO STREET
• OLD CITY LIBRARY 888 MORRO STREET
• CALLE JOAQUIN/CITY FARM OPEN SPACE 1221 CALLE JOAQUIN
• JOHNSON RANCH PARKING & KIOSK ONTARIO ROAD
• RESERVOIR CANYON PARKING & KIOSK RESERVOIR CANYON ROAD
• BROAD STREET COMMUNITY GARDENS NORTH BROAD ST
• LAUREL LANE COMMUNITY GARDENS LAUREL LANE
• EMERSON PARK PACIFIC AND NIPOMO
• CHENG PARK 1095 MARSH ST AT SANTA ROSA
• BUENA VISTA PARK 100 BUENA VISTA
• RAILROAD MUSEUM 1940 SANTA BARBARA AVENUE
• RAILROAD TRANSFER CENTER 950 HIGH STREET
• LAS PRADERAS PARK LAS PRADERAS AND MARIPOSA DRIVE
• POINSETTIA CREEK WALK POINSETTIA STREET AND ROSEMARY COURT
• POINSETTIA MINI PARK POINSETTIA STREET
• DEVAUL RANCH PARK MADONNA ROAD AT SPOONER DRIVE
• IRISH HILLS PARKING & KIOSK PREFUMO ROAD AND MADONNA ROAD.
• BOWDEN RANCH
• ISLAY HILL
• UTILITIES ADMINISTRATION 879 MORRO STREET
• PALM STREET PARKING GARAGE 842 PALM STREET
• SOUTH HILLS
• BISHOP PEAK
• TERRACE HILL
• ETO PARK 170 BROOK STREET
• THROOP PARK 510 CERRO ROMAULDO
• OFFICE / PARKING STRUCTURE 919 PALM STREET
• LAGUNA HILLS PARK 890 MIRADA DRIVE
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• ANHOLM PARK 870 MISSION STREET
• VISTA LAGO PARK 1269 VISTA DEL LAGO
• PRIOLO-MARTIN PARK 890 VISTA DEL COLLADOS
• MARSH STREET PARKING GARAGE MARSH & CHORRO STS.
• PARKING LOT #4 880 PACIFIC
• CITY/COUNTY LIBRARY 995 PALM STREET
• CITY HALL 990 PALM STREET
• CORPORATION YARD, OPERATIONS AND
MAINTENANCE
25 PRADO ROAD
• JACK HOUSE 536 MARSH STREET
• COUNTY MUSEUM 696 MONTEREY STREET
• RAILROAD SQUARE PARKING LOT 1820 OSOS ST
• PARKING LOT #15 699 MONTEREY
• PARKING LOT #14 630 MONTEREY
• PARKING LOT #10 640 HIGUERA
• FIRE STATION NO 2 136 N CHORRO STREET
• FIRE STATION NO 1 2160 SANTA BARBARA AVENUE
• EMERGENCY DISPATCH CENTER 1135 ROUNDHOUSE STREET
• FIRE STORAGE BUILDING 1035 ROUNDHOUSE STREET
ADA Self-Evaluation and Transition Plan
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Public Notice and Posting
CITY NEWS
Public Notice and Posting
Post Date:06/15/2018 1:19 PM
• Public Notice and Posting
City of San Luis Obispo
The City of San Luis Obispo, in keeping with its ongoing efforts to serve all members of the community, is
updating its Americans with Disabilities Act (ADA) transition plan and self-evaluation. The accessibility
plan provides a comprehensive plan for access for individuals with disabilities to City facilities, parks,
programs, services, activities and events.
The City is seeking input from agencies, organizations and individuals with disabilities. As an agency,
organization or individual, the value of stakeholder guidance will help to address and prioritize current and
future needs. Individuals who would like to provide input are invited to complete a survey, call or email the
ADA Coordinator. Surveys are available for organizations that represent individuals with disabilities,
patrons, community members, employees, and other interested individuals who wish to participate in the
evaluation.
Your comments and opinions are important to us and will provide valuable information regarding how the
City of San Luis Obispo can better serve individuals with disabilities. If you are interested in providing
feedback please complete the survey below.
City of San Luis Obispo ADA Self-evaluation Survey
(Hard Copy Surveys are available from the City’s ADA Coordinator.)
Monica Irons
c/o Department of Human Resources
City of San Luis Obispo
990 Palm Street
San Luis Obispo, CA 93401
Phone: (805) 781-7252
TTY: California Relay at 7-1-1
adacoordinator@slocity.org
Please contact ADA Coordinator, if you have questions, comments or would like to request a survey in an
alternate format.
Information regarding the Americans with Disabilities Act can be obtained from the ADA Coordinator.
The City of San Luis Obispo complies with the Americans with Disabilities Act of 199 0, Public Law 101-
336, which prohibits discrimination on the basis of disability.
ADA Self-Evaluation and Transition Plan
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Nondiscrimination and Rights Notice
ADA Self-Evaluation and Transition Plan
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ADA Grievance Procedure
The Complaint and Grievance Procedure is established to meet the requirements of the Americans with
Disabilities Act of 1990 ("ADA") and Section 504 of the Rehabilitation Act of 1973. It may be used by
anyone who wishes to file a complaint or grievance alleging discrimination on the basis of disability in
the provision of services, activities, programs, or benefits by the City of San Luis Obispo. The City of San
Luis Obispo’s Personnel Policy governs employment-related complaints of disability discrimination.
The City of San Luis Obispo wants to hear concerns and complaints from citizens in order to provide
accessible programs, services and activities. A citizen can call with a comment, concern or complaint
without filing a formal grievance. A formal grievance can be filed by completing the grievance and
complaint form by contacting the ADA Coordinator, or the designated alternative person.
If the citizen wants to file a formal grievance, grievance procedures can be found below and the
grievance form is provided here. It is preferred that the grievance be in writing and contain
information about the alleged discrimination such as name, address and contact information of the
grievant. A description of the problem that includes location and date is requested.
Alternative means of filing complaints, such as personal interviews or a tape recording of the
complaint, will be made available for persons with disabilities upon request. If additional
accommodations are needed, please contact the ADA Coordinator.
The complaint should be submitted by the grievant and/or his/her designee as soon as possible but
no later than 60 calendar days after the alleged violation to:
Monica Irons, ADA Coordinator
c/o Department of Human Resources
City of San Luis Obispo
900 Palm Street
San Luis Obispo, CA 93401
Email: ADACoordinator@slocity.org
Phone: (805) 781-7252
FAX: (805) 542-9867
Within 15 calendar days after receipt of the complaint, Monica Irons or her designee will meet with the
complainant to discuss the complaint and the possible resolutions. Within 15 calendar days of the
meeting Monica Irons or her designee will respond in writing, and where appropriate, in a format
accessible to the complainant, such as large print, Braille, or audio tape. The response will explain the
position of the City of San Luis Obispo and offer options for substantive resolution of the complaint.
If the response by Monica Irons or her designee does not satisfactorily resolve the issue, the
complainant and/or his/her designee may appeal the decision within 15 calendar days after receipt of
the response to the City Manager or his/her designee.
Within 15 calendar days after receipt of the appeal, the City Manager or his/her designee will meet with
the complainant to discuss the complaint and possible resolutions. Within 15 calendar days after the
meeting, the City Manager or his/her designee will respond in writing, and, where appropriate, in a
format accessible to the complainant, with a final resolution of the complaint.
All written complaints received by Monica Irons or her designee, appeals to the City Manager or his/her
designee, and responses from these two offices will be retained by the City of San Luis Obispo for at
least three years.
A copy of the City of San Luis Obispo’s ADA/504 Self-evaluation and Transition Plan is available
from the ADA Coordinator.
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ADA-504 Grievance Form
Americans with Disabilities Act
Section 504 of the Rehabilitation Act of 1973
Grievance Form
Instructions: Please fill out this form completely. A printed or typed response is recommended.
Sign and return to the address on last page by email, fax, mail or in person. If you need an
accommodation to complete or submit this form, please contact the ADA Coordinator as
indicated on this form.
1. Complaintant:
Address:
City, State and Zip Code:
Telephone: Home: Business:
2. Person Discriminated Against: (if other than the complainant):
Address:
City, State, and Zip Code:
Telephone: Home: Business:
3. Department or person which you believe has discriminated (if known):
Name:
Address:
City, State and Zip Code:
Telephone Number:
When did the discrimination occur? Date:
4. Describe the acts of discrimination providing the name(s) where possible of the individuals
who discriminated:
5. Have efforts been made to resolve this complaint?
Yes No
ADA Self-Evaluation and Transition Plan
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If yes: what efforts have been taken and what is the status of the grievance?
6. Has the complaint been filed with another bureau, such as the Department of Justice or any
other Federal, State, or local civil rights agency or court?
Yes No
If yes:
Agency or Court:
Contact Person:
Address:
City, State, and Zip Code:
Telephone Number: Date Filed:
7. Do you intend to file with another agency or court?
Yes No
Agency or Court:
Street Address:
City, State and Zip Code:
Telephone Number:
8. Additional comments or information:
Signature: Date:
Return to:
Monica Irons
ADA Coordinator
c/o Department of Human Resources
City of San Luis Obispo
990 Palm Street
San Luis Obispo, CA 93401
Email: adacoordinator@slocity.org
Phone: (805) 781-7252 FAX: (805) 542-9867
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Survey Responses
Please complete the following:
Answer % Count
Name 25.71% 27
Title 20.95% 22
Email 22.86% 24
Phone 22.86% 24
I choose to remain anonymous 7.62% 8
Total 100% 105
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What role most adequately describes your association with the City of San Luis Obispo and
the representation you are providing?
Answer % Count
Community Member or Visitor with a Disability 12.50% 4
Community Member or Visitor without a Disability 6.25% 2
Community Organization - Please list the name of the organization: 9.38% 3
City Volunteer 9.38% 3
Staff Member Full or Part-time - Responsible for administering a program, service
or activity 37.50% 12
Staff Member Full or Part-time - Not responsible for administering programs,
services or activities 3.13% 1
Department/Division Head, Director, Manager, Chief Officer 21.88% 7
Total 100% 32
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Community Organization - Please list:
Regional Transit Authority
Bishop Peak Technology, Inc.
Jack House Committee
The following departments/divisions within the City of San Luis Obispo have been identified.
Please check which department or division you primarily work or volunteer for.
ADA Self-Evaluation and Transition Plan
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Answer % Count
Administration 8.70% 2
Advisory Bodies - Please List: 8.70% 2
City Attorney 0.00% 0
City Manager 0.00% 0
Community Development 13.04% 3
Finance & Information Tech 4.35% 1
Fire 8.70% 2
Human Resources 4.35% 1
Parks & Recreation 17.39% 4
Police 13.04% 3
Public Works 17.39% 4
Utilities 0.00% 0
Other - Please List: 4.35% 1
Total 100% 23
Boards and Commissions - Please List:
MTC
Transit Construction Board of Apeals
Other - Please List: Para transit Services
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Please describe the services, programs, events or activities your department/division offers
including those provided to the public. (i.e. Human Resources provides employment support
to all City departments. The office coordinates employee recruitment and hiring and provides
ongoing salary and benefits support to employees. The office works to promote positive
employee and labor relations, competitive salary and benefits, to maximize potential losses
through a comprehensive risk management program) If non-applicable, please move on to the
next question.
Public Transportation/ADA Paratransit
The Finance department provides cashiering services to the public for all City related transactions and
is responsible for the collection of revenue, financial accounting and reporting, and the development
of budget documents according to the City's schedule.
Parks and Recreation offers programming (contract classes, after school care, special events and
facility rentals). Parks and Recreation also is the liaison to the Parks and Recreation Commission, the
Jack House Committee and the Senior Center.
We support City operations through economic development, natural resources, city clerk, and other
City wide functions.
Reviews development projects for compliance with the City's adopted policies and regulations,
primarily the General Plan and Zoning Regulations. Prepares reports and actions for the City Council
and Advisory Bodies, specifically the Cultural Heritage Commission, Architectural Review Commission,
and Planning Commission. Oversees the environmental impacts of development pursuant to State
law. Engages with the applicants and public throughout the development review process.
Streets Maintenance provides access citywide through right of way maintenance.
The facilities maintenance division maintains integral building systems (HVAC, electrical, plumbing,
roof, building shell, ect.) in selected city-owned buildings.
Hiking and biking is open during day light. monthly ranger lead hikes in open space weekly ranger
trail workdays JRAC
SLO Transit is the local fixed-route transit operation for the City of San Luis Obispo, operating directly
out of the City’s Public Works Department. SLO Transit operates 10 vehicles at peak along eight fixed-
routes within the 23 square miles of the city limits of San Luis Obispo and California Poly Technic State
University. SLO Transit operates M-F approximately from 6 am to 11 pm and Sat & Sun from 8 am to
8 pm. SLO Transit has seen a steady increase in ridership over the last ten years and now transports
around One Million riders annually. SLO Transit ridership demographics reflect a broad cross-section
of riders, including but not limited to: Seniors, Disabled, Socially or Economic Transit Dependent, K-12
Students, Collegial Students, Working Professionals and Choice Riders. Operation of all fixed-route
services are contracted out to a third party vendor.
We are frequently visited by: citizens desiring a tour of the fire station; residents and development
community specialists wanting to review plans with our Fire Prevention staff; City staff from other
departments coming to our facility for meetings, training, or other activities; citizens who come to the
fire station as part of our annual Open House or Bike Week activities; and citizens with a walk-in
report of an emergency.
Our department provides all law enforcement services for the community.
Human Resources provides employment support to all City departments. The office coordinates
employee safety, risk management, employee recruitment and hiring, provides ongoing salary and
benefits support to employees. The office works to promote positive employee and labor relations,
competitive salary and benefits, to maximize potential losses through a comprehensive risk
management program.
ADA Self-Evaluation and Transition Plan
62
Do you know who the designated ADA Coordinator is for the City of San Luis Obispo?
Answer % Count
No 35.29% 6
No, I have not had a need or reason to seek out this person. 41.18% 7
Yes - Please provide the name: 23.53% 4
Total 100% 17
Yes - Please provide the name:
Monica Irons
Monica Irons
Michelle Hafner
Monica Irons
ADA Self-Evaluation and Transition Plan
63
Do you participate in programs, services or activities offered by the City of San Luis Obispo?
Yes - Please list:
Work (Volunteer) & Veteran's Events
Work (Employee)
I am an employee.
? Not sure about this question,but I’m on Tne Board of Appeals,Mass Transportation committee. I
hold the seat as a representative for people with disabilities
Docent for Jack House Chairperson for Jack House Committee
Chair - Construction Board of Appeals Frequent use of the Planning and Building Depts. The
City/County Library Attend public meetings
attended meetings and corresponded re: 2881 Broad proposed construction; sloma member, painted
banners for the city, interest in future art projects.
Disabled Parking
Answer % Count
No 28.57% 4
Yes - Please list: 71.43% 10
Total 100% 14
ADA Self-Evaluation and Transition Plan
64
Do you know who to contact if you need assistance, have a concern or complaint, or need an
accommodation to access a facility, service or event?
Answer % Count
Yes - Please list who you would contact: 45.45% 5
No - I do not know who to contact 54.55% 6
Total
100% 11
Yes - Please list who you would contact:
Fire Chief/Monica Irons, ADA Coordinator
HR
HR
Human Resources
Parks & Rec. Dept.
ADA Self-Evaluation and Transition Plan
65
Do any programs, services, or activities have eligibility requirements for participation and if so,
do they contain (please check all that apply and list the name of the associated programs in the
corresponding text box). For example, your department offers a volunteer program to the
public which requires an individual to meet specific physical fitness standards such as lifting 40
pounds or walking up and down stairs.
Answer % Count
Programs, services, and activities do not have eligibility requirements for
participation 20.00% 2
Physical fitness standards 20.00% 2
ADA Self-Evaluation and Transition Plan
66
Mental fitness standards 10.00% 1
Testing requirements 10.00% 1
Performance requirements 0.00% 0
Safety standards 20.00% 2
Other - Please describe: 20.00% 2
Don’t know 0.00% 0
Total 100% 10
Other - Please describe:
Our contract classes, adult and youth programming all require waivers to be signed by the participant
including rentals of our facilities.
HR Manager position is responsible for Risk Management, Safety and employee benefits. This
position would be responsible for current employees who might not meet the essential functions of
the job due to an injury. In which case we would hold accommodation meetings to see if the City
could reasonably accommodate.
How does the program ensure that policies with eligibility requirements do not discriminate
against people with disabilities?
We have made sure that the cashier function is accessible through appropriate building level and door
access and the public counter is in height compliance.
N/A
open to all???
Federal Government audits us every three years
n/a
Policies are designed to provide opportunities for everyone.
For those unable to meet eligibility requirements would be afforded the accommodation process to
see if there are any reasonable accommodations can be made.
ADA Self-Evaluation and Transition Plan
67
Is there a formal policy in place to respond to requests from the general public for sign
language, oral and cued speech interpreters, or other modifications to the program to allow
people with disabilities to participate?
Answer % Count
Don't Know 50.00% 4
No 37.50% 3
Yes 12.50% 1
Total 100% 8
ADA Self-Evaluation and Transition Plan
68
Does the program have standard operating procedures in place to include persons with
disabilities? For example, allowing a service animal into a facility, allowing someone to bring a
personal attendant with them to a recreation class, or moving an event to an accessible
location.
Answer % Count
Don't Know 60.00% 3
No 0.00% 0
Yes - Please describe or upload a copy of the written procedure below: 40.00% 2
Total 100% 5
Yes - Please describe or upload a copy of the written procedure below:
As a federal funds recipient, Transit abides by all FTA and Federal obligations for being accessible and
making reasonable accommodations for people with disabilities.
Yes, signage allows for service animals.
ADA Self-Evaluation and Transition Plan
69
Have program staff whom interact with the public been trained on the correct procedures to
follow when a person requests an interpreter?
Answer % Count
Don't Know 25.00% 2
No 50.00% 4
Yes - Please describe the training: 25.00% 2
Total 100% 8
Yes - Please describe the training:
A review of the Federal Code of Regulations CFR 49
We have interpreter services available thru our dispatch center when needed.
ADA Self-Evaluation and Transition Plan
70
How much notice is required to provide an accommodation request for an interpreter?
Answer % Count
24 hours or less (not including weekends/holidays) 12.50% 1
2-4 working days 12.50% 1
More than 1 week 0.00% 0
Don't know - have not completed such a request 75.00% 6
Total 100% 8
ADA Self-Evaluation and Transition Plan
71
Does the department/division track accessibility requests?
Answer % Count
Don't Know 37.50% 3
No 50.00% 4
Yes - Please list how many requests have been received in the past 12 - 36 months
and what the requests were for: 12.50% 1
Total 100% 8
Yes - Please list how many requests have been received in the past 12 - 36 months and what the
requests were for:
none
ADA Self-Evaluation and Transition Plan
72
Does the program charge an additional fee for modifying the program for a person with
disabilities?
Answer % Count
Don't Know 57.14% 4
No 42.86% 3
Yes - Please describe: 0.00% 0
Total 100% 7
ADA Self-Evaluation and Transition Plan
73
Are there any hard copy or digital forms required for admission or participation in the program
(i.e. tests, applications, registration forms, etc.)?
Answer % Count
Don't Know 33.33% 2
No 50.00% 3
Yes - Please describe or list the forms: 16.67% 1
Total 100% 6
Yes - Please describe or list the forms:
Development Permit Applications
ADA Self-Evaluation and Transition Plan
74
Do the forms contain a notice that the County does not discriminate against people with
disabilities?
Answer % Count
Don't Know 0.00% 0
No 100.00% 1
Yes 0.00% 0
Total 100% 1
ADA Self-Evaluation and Transition Plan
75
Is an interview required prior to an applicant’s admission to the program?
Answer % Count
Don't Know 33.33% 2
No 50.00% 3
Yes - Please describe the selection criteria used in the interview: 16.67% 1
Total 100% 6
Yes - Please describe the selection criteria used in the interview:
We meet all all applicants to evaluate fit with the agency.
ADA Self-Evaluation and Transition Plan
76
Does the department/division ensure persons with disabilities are allowed the opportunity to
participate as members of any program associated advisory boards and/or committees?
Answer % Count
Don't Know 28.57% 2
No 0.00% 0
Yes - Please describe: 57.14% 4
The program does not have advisory boards or advisory committees 14.29% 1
Total 100% 7
Yes - Please describe:
City meeting facilities are ADA accessible
would never turn people away
Within the MTC there is a position reserved for representation from our city's Disabled community.
Yes, we allow for everyone to participate in our advisory bodies and people on the advisory bodies are
who select new members.
ADA Self-Evaluation and Transition Plan
77
Are you aware of any persons with disabilities currently serving on any of the
department/division advisory boards or committees?
Answer % Count
Don't Know 33.33% 2
No 50.00% 3
Yes - Please list the committees: 16.67% 1
Total 100% 6
Yes - Please list the committees:
MTC, PW Dept.
ADA Self-Evaluation and Transition Plan
78
Does the department/division offer any exemplary programs, services, activities or events for
persons with disabilities?
Answer % Count
Yes - Please describe: 28.57% 2
No or none that I am aware of 71.43% 5
Total 100% 7
Yes - Please describe:
All repairs to city right of way are done with barrier removal in mind.
We have a program that allows all persons (disabled or otherwise) to staff our front reception area for
enhanced customer service.
ADA Self-Evaluation and Transition Plan
79
Is a “Notice under the Americans with Disabilities Act” or a nondiscrimination statement
available and posted for program participants who may be persons with disabilities?
Answer % Count
Don't Know 50.00% 4
No 12.50% 1
Yes - Please describe the locations where it is available: 37.50% 3
Total 100% 8
Yes - Please describe the locations where it is available:
On vehicles, transit website, transit materials, social media, etc.
Posted in the break room
City Web Page
ADA Self-Evaluation and Transition Plan
80
Does the nondiscrimination statement include information about the City's ADA coordinator
and how to contact them or file a grievance?
Answer % Count
Don't Know 0.00% 0
No 33.33% 1
Yes 66.67% 2
Total 100% 3
ADA Self-Evaluation and Transition Plan
81
Are department/division staff familiar with the City's ADA grievance/complaint procedures for
persons with disabilities?
Answer % Count
Don't Know 25.00% 2
No 37.50% 3
Yes 37.50% 3
Total 100% 8
ADA Self-Evaluation and Transition Plan
82
Do department/division notifications of public meetings, hearings, interviews, agendas,
meeting minutes and conferences inform of the availability of adaptive/auxiliary aids and
accommodations (such as assistive listening devices, readers for the blind, interpreters) to
participants with disabilities and how to request such aids and accommodations?
Answer % Count
Don't Know 28.57% 2
The department/division does not provide notifications of public meetings, etc. 28.57% 2
No 14.29% 1
Yes - Please describe how the notifications are made and how much advance notice
is required for requesting an accommodation: 28.57% 2
Total 100% 7
Yes - Please describe how the notifications are made and how much advance notice is required for
requesting an accommodation:
City Clerk's office ensures adequate notifications
This is boilerplate in every MTC agenda
ADA Self-Evaluation and Transition Plan
83
Is there a formal policy and/or procedure in place to respond to requests from the general
public for note takers, computer-assisted real time transcription services, and other auxiliary
aids and services for providing effective communication?
Answer % Count
Don't Know 50.00% 3
No 50.00% 3
Yes - Please upload a copy below. 0.00% 0
Total 100% 6
ADA Self-Evaluation and Transition Plan
84
Does the department/division have printed materials (i.e. forms, newsletters, brochures,
calendars, fact sheets) that are made available to the public?
Answer % Count
Don't Know 33.33% 2
No 16.67% 1
Yes - Please describe the printed materials: 50.00% 3
Total 100% 6
Yes - Please describe the printed materials:
all forms, policies, and procedures available on website
We have numerous printed brochures available
ADA Self-Evaluation and Transition Plan
85
Who manages the printed materials?
Answer % Count
The department manages printed material 66.67% 2
Printed materials are managed centrally. Please list the name of the central
department: 0.00% 0
Printed materials are managed both by the department and centrally. Please list the
name of the central department: 33.33% 1
Don't Know 0.00% 0
Total 100% 3
Printed materials are managed both by the department and centrally. Please list the name of the
central department:
City Clerk
ADA Self-Evaluation and Transition Plan
86
Is there a formal policy and/or procedure in place to respond to requests from the general
public for alternate document formats of the printed materials that are made to the public?
Answer % Count
Don't Know 66.67% 2
No 33.33% 1
Yes 0.00% 0
Total 100% 3
ADA Self-Evaluation and Transition Plan
87
What types of accessible alternate document formats does the department/division make
available for persons with disabilities when requested?
Answer % Count
Don't Know 27.27% 3
The department/division does not provide any alternative formats 0.00% 0
Audio recording (cassette or digital) 9.09% 1
Braille 9.09% 1
Enlarged print 9.09% 1
Electronic copy (for use with a screen reader) 18.18% 2
Email (i.e. sending a document to a person directly who cannot access it on the web or in
person) 27.27% 3
Other media type: Please list: 0.00% 0
Total 100% 11
ADA Self-Evaluation and Transition Plan
88
How much notice is required to provide the alternate document formats?
Answer % Count
24 hours or less (not including weekends/holidays) 0.00% 0
2 - 4 working days 33.33% 1
More than 1 week 33.33% 1
Don't know - have not completed such a request 33.33% 1
Total 100% 3
ADA Self-Evaluation and Transition Plan
89
Does the department/division track accessibility requests for alternate formats of printed
material?
Answer % Count
Don't Know 0.00% 0
No 100.00% 3
Yes - Please list how many requests have been received in the past 12 - 36 months
and what the requests were for: 0.00% 0
Total 100% 3
ADA Self-Evaluation and Transition Plan
90
Does the department/division charge an additional fee for providing materials in alternative
formats for people with disabilities?
Answer % Count
Don't Know 0.00% 0
No 100.00% 3
Yes - Please describe: 0.00% 0
Total 100% 3
ADA Self-Evaluation and Transition Plan
91
Does the department/division periodically include images of persons with disabilities in the
printed materials and publications?
Answer % Count
Yes, images of persons with disabilities are included 66.67% 2
No, images of persons with disabilities are not included 33.33% 1
Total 100% 3
ADA Self-Evaluation and Transition Plan
92
Does the department/division produce audiovisual, (film, videotape, television, digital)
presentations, or website demonstrations/webinars for the public or provide these types
presentations to the public?
Answer % Count
Don't Know 16.67% 1
No 16.67% 1
Yes - Please list the types of presentations which are provided: 66.67% 4
Total 100% 6
Yes - Please list the types of presentations which are provided:
PPT presentations to public and Advisory Bodies
TV commercials
YouTube videos of frequently asked questions about department operations.
Our Police Education and Community Engagement presentations are available on line for viewing.
ADA Self-Evaluation and Transition Plan
93
Is there a formal policy and/or procedure in place to respond to requests from the general
public for accessible audiovisual, televised or online presentations provided to the public?
Answer % Count
Don't Know 0.00% 0
No 50.00% 2
Yes 50.00% 2
Total 100% 4
ADA Self-Evaluation and Transition Plan
94
What types of accessible audiovisual, televised or online presentation formats does the
department/division make available when requested?
Answer % Count
Don't Know 0.00% 0
The department/division does not provide alternative formats 50.00% 2
Captioning 0.00% 0
Transcription 50.00% 2
Other: Please list the other formats: 0.00% 0
Total 100% 4
ADA Self-Evaluation and Transition Plan
95
How much notice is required to provide the accessible presentation formats?
Answer % Count
24 hours or less (not including weekends/holidays) 0.00% 0
2-4 working days 0.00% 0
More than 1 week 50.00% 1
Don't know - have not completed such a request 50.00% 1
Total 100% 2
ADA Self-Evaluation and Transition Plan
96
Does the department/division track accessibility requests for accessible presentation formats?
Answer % Count
Don't Know 0.00% 0
No 100.00% 4
Yes - Please describe how many requests have been received in the past 12 - 36
months and what the requests were for: 0.00% 0
Total 100% 4
ADA Self-Evaluation and Transition Plan
97
Does the department/division charge an additional fee for providing presentations in
accessible formats for people with disabilities?
Answer % Count
Don't Know 0.00% 0
No 100.00% 3
Yes - Please describe: 0.00% 0
Total 100% 3
ADA Self-Evaluation and Transition Plan
98
Does the department/division's audiovisual presentations periodically include portrayals of
persons with disabilities?
Answer % Count
Yes, persons with disabilities are portrayed 50.00% 2
No, persons with disabilities are not portrayed 50.00% 2
Total 100% 4
ADA Self-Evaluation and Transition Plan
99
Does the department/division provide information about its programs, services, or activities
on the website?
Answer % Count
Yes 85.71% 6
No 0.00% 0
Don't Know 14.29% 1
Total 100% 7
Briefly describe the information provided on the website.
various information and application forms pertaining to Finance such as business license, home stays,
etc.
Responsibility description for maintenance of right of way areas.
please see www.slotransit.org
A full description of the department's mission and major functions.
Our website provides information regarding our various programs and department services
ADA Self-Evaluation and Transition Plan
100
Does the department/division web page(s) include information about the accessibility of its
programs, services, and activities (parking, bathrooms, assistive listening devices, sign
language interpreters, Braille, etc.)?
Answer % Count
Don't Know 33.33% 2
No 50.00% 3
Yes - Please briefly describe: 16.67% 1
Total 100% 6
ADA Self-Evaluation and Transition Plan
101
Who manages the information regarding the department/division facilities, programs,
activities and services provided on the website?
Answer % Count
The department/division manages the web page(s) content 66.67% 4
Web page(s) content is managed centrally. Please list the name of the central
department: 16.67% 1
Web page(s) are managed both by the department/division and centrally. Please
list the name of the central department/division. 0.00% 0
Don't know 16.67% 1
Total 100% 6
Web page(s) content is managed centrally. Please list the name of the central department:
Gamaliel, Megan, Ubi
ADA Self-Evaluation and Transition Plan
102
Are staff members whom are responsible for web page content knowledgeable and trained on
website accessibility requirements?
Answer % Count
Yes 33.33% 1
No 33.33% 1
Don't Know 33.33% 1
Total 100% 3
ADA Self-Evaluation and Transition Plan
103
Does the website home page include easily locatable information, including a telephone
number and email address, for use in reporting website accessibility problems and requesting
accessible services and information?
Answer % Count
Yes 66.67% 2
No 0.00% 0
Don't Know 33.33% 1
Total 100% 3
ADA Self-Evaluation and Transition Plan
104
Do all links have a text description that can be read by a screen reader (not just a graphic or
“click here”)?
Answer % Count
Yes 0.00% 0
No 0.00% 0
Don't Know 100.00% 3
Total 100% 3
ADA Self-Evaluation and Transition Plan
105
Do all the photographs, maps, graphics and other images on the web pages currently have
HTML tags (such as an “alt” tag or a long description tag) with text equivalents of the material
being visually conveyed?
Answer % Count
Yes 33.33% 1
No 0.00% 0
Don't Know 66.67% 2
Total 100% 3
ADA Self-Evaluation and Transition Plan
106
Are all the documents posted on the web pages available in HTML or other text-based format
(for example rich text format (RTF) or word processing format), even if they are also provided
in another format, such as Portable Document Format (PDF)?
Answer % Count
Yes 33.33% 1
No 0.00% 0
Don't Know 66.67% 2
Total 100% 3
ADA Self-Evaluation and Transition Plan
107
If a web page has data charts or tables, is HTML used to associate all data cells with column
and row identifiers?
Answer % Count
Yes 0.00% 0
No 0.00% 0
Don't Know 100.00% 3
Total 100% 3
ADA Self-Evaluation and Transition Plan
108
Do all video files available on the department's/division's web pages have audio descriptions
of what is being displayed in order to provide access to visually conveyed information for
people who are blind or have low vision?
Answer % Count
The department/division does not have video files on its web pages 0.00% 0
Yes 0.00% 0
No 50.00% 1
Don't Know 50.00% 1
Total 100% 2
ADA Self-Evaluation and Transition Plan
109
Do all video files on the web pages have written captions of spoken communication to provide
access to people who are deaf or hard of hearing?
Answer % Count
Yes 0.00% 0
No 50.00% 1
Don't Know 50.00% 1
Total 100% 2
ADA Self-Evaluation and Transition Plan
110
Does the top of each page with navigation links have a “skip navigation” link? This is a feature
which directs screen readers to bypass the row of navigation links and start at the web page
content, thus enabling people who use screen readers to avoid having to listen to all the links
each time they move to a new page.
Answer % Count
Yes 0.00% 0
No 50.00% 1
Don't Know 50.00% 1
Total 100% 2
ADA Self-Evaluation and Transition Plan
111
Is the web page content regularly (at least annually) tested for accessibility to ensure it is usable
by people with disabilities, including those who use text to speech browsers?
Answer % Count
Don't Know 100.00% 2
No 0.00% 0
Yes - Please briefly describe how the content is tested for accessibility: 0.00% 0
Total 100% 2
ADA Self-Evaluation and Transition Plan
112
Is there a formal policy established to ensure the web pages will be accessible?
Answer % Count
Don't Know 50.00% 1
No 0.00% 0
Yes 50.00% 1
Total 100% 2
ADA Self-Evaluation and Transition Plan
113
Is the policy posted on the website where is can be easily located?
Answer % Count
Don't Know 100.00% 1
No 0.00% 0
Yes - Please provide the URL of the notice: 0.00% 0
Total 100% 1
ADA Self-Evaluation and Transition Plan
114
Is there a standard operating procedure in place to ensure that new and modified web pages
and content are accessible?
Answer % Count
Don't Know 100.00% 2
No 0.00% 0
Yes - Please describe the process: 0.00% 0
Total 100% 2
ADA Self-Evaluation and Transition Plan
115
Do in-house staff and /or contractors responsible for web page content development receive
training on the guidelines for website accessibility?
Answer % Count
Don't Know 100.00% 2
No 0.00% 0
Yes - Please describe the training process: 0.00% 0
Total 100% 2
ADA Self-Evaluation and Transition Plan
116
Does the department/division main public access number have an automated phone menu
service (i.e. press 1 for…, press 2 for…)?
Answer % Count
Don't Know 42.86% 3
No 14.29% 1
Yes 42.86% 3
Total 100% 7
ADA Self-Evaluation and Transition Plan
117
Does the system offer a simple, 1-step way for a caller to bypass the menu and speak directly
with a staff person during regular business hours?
Answer % Count
Don't Know 33.33% 1
No 0.00% 0
Yes 66.67% 2
Total 100% 3
ADA Self-Evaluation and Transition Plan
118
What tools does the department/division use to communicate by phone with people with
speech or hearing difficulties?
Answer % Count
Text-telephone (TTY/TTD) 11.11% 1
Third-party "relay" system where a trained operator facilitates a conversation
between staff and the caller 22.22% 2
None 11.11% 1
Other - Please list: 0.00% 0
Don't Know 55.56% 5
Total 100% 9
ADA Self-Evaluation and Transition Plan
119
Does the department/division publish the City's (text telephone) relay service in all materials
where a phone number is listed?
Answer % Count
Don't Know 33.33% 1
No 66.67% 2
Yes 0.00% 0
Total 100% 3
ADA Self-Evaluation and Transition Plan
120
If a third-party “Relay” system is used, does department/division staff receive training on how
to place a Relay call to a customer, as well as receive one?
Answer % Count
Don't Know 50.00% 1
No 50.00% 1
Yes - Please describe the training: 0.00% 0
Total 100% 2
Does the department/division allow members of the public to use electronic equipment such
as copy machines, kiosks, or computers?
Answer % Count
Don't Know 16.67% 1
No 83.33% 5
Yes - Please describe the equipment which the public is allowed to use: 0.00% 0
Total 100% 6
ADA Self-Evaluation and Transition Plan
121
Are auxiliary aids (such as a movable light source, adjustable worktable levels, paper and pen,
magnifying glass, etc.) provided to assist persons with disabilities?
Answer % Count
Don't Know 40.00% 2
No 60.00% 3
Yes - Please describe: 0.00% 0
Total 100% 5
ADA Self-Evaluation and Transition Plan
122
Is purchasing of equipment and software managed centrally, departmentally, or both?
Answer % Count
Centrally - Please list the name of the centralized department: 33.33% 2
Department 33.33% 2
Both - Please list the name of the centralized department: 0.00% 0
Don't Know 33.33% 2
Total 100% 6
Centrally - Please list the name of the centralized department:
IT
Finance
ADA Self-Evaluation and Transition Plan
123
Are policies and procedures in place to assure the purchase of accessible products where
required?
Answer % Count
Don't Know 75.00% 3
No 25.00% 1
Yes - Please describe the policies and procedures: 0.00% 0
Total 100% 4
ADA Self-Evaluation and Transition Plan
124
Does the department/division hold public meetings, events, hearings or conferences?
Answer % Count
Don't Know 0.00% 0
No 33.33% 2
Yes 66.67% 4
Total 100% 6
ADA Self-Evaluation and Transition Plan
125
Does the department/division require that public meetings, hearing, and conferences be held
in accessible locations?
Answer % Count
Don't Know 0.00% 0
No 25.00% 1
Yes 75.00% 3
Total 100% 4
ADA Self-Evaluation and Transition Plan
126
Do all printed or electronic materials about department/division sponsored/hosted public
events, public meetings, public hearings, or public appearances by and with City officials
include instructions about how to request accommodations?
Answer % Count
Don't Know 25.00% 1
No 50.00% 2
Yes - Please describe the instructions provided and how much advance notice is required to
provide accommodations: 25.00% 1
Total 100% 4
Yes - Please describe the instructions provided and how much advance notice is required to provide accommodations:
b. If the Council determines that a Major Service Reduction or Fare Increase may be necessary based on staff’s
recommendation and supporting documentation, staff will schedule and advertise a no less than two public meetings to be
conducted in accordance with City’s most recently adopted Public Engagement Manual. One said meeting will be held during
typical work day hours (before 5 p.m.) and the other after work day hours (after 5 p.m.). At a minimum, public notices for
public meetings will be posted at or electronically sent to the following locations, in both English and Spanish: i. City Hall
(990 Palm St.) ii. Transit Center iii. On board fixed-route vehicles iv. County/City Public Library v. Local Access TV Channel 21
vi. SLO Transit website with email link for comments vii. City of San Luis Obispo website with email link for comments viii.
Social Media (e.g. Facebook) ix. Paid and legal notices in local print periodicals x. Press Releases to local media outlets c. A
public meeting on the Major Service Reduction or Fare Increase will be held in a convenient, accessible and diverse location.
i. The location selected will be along bus routes whenever possible; ii. The public meeting will be held under the supervision
of SLO Transit Manager; iii. The public comments will be recorded and filed; and iv. The public meeting may be held at a
regular Mass Transit Advisory Committee meeting. v. Spanish speaking assistance availability
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What types of accommodations can the department/division provide to the public when
requested?
Answer % Count
American Sign Language interpreters 33.33% 1
Assistive listening devices (like FM transmitters) 0.00% 0
Real-time open captioning 0.00% 0
Electronic/computer based document readers 0.00% 0
Call-in/speakerphone capability during meetings 0.00% 0
Large print 33.33% 1
Braille 0.00% 0
Other - Please list: 33.33% 1
Total 100% 3
Other - Please list:
En espanol por favor
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Are Assistive listening devices or systems available for public meetings?
Answer % Count
Don't Know 25.00% 1
No 50.00% 2
Yes - Please include how many are available and the capacity of seating in the
combined rooms utilized for public meetings: 25.00% 1
Total 100% 4
ADA Self-Evaluation and Transition Plan
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Does the department/division charge an additional fee for providing accommodations for
people with disabilities?
Answer % Count
Don't Know 0.00% 0
No 100.00% 3
Yes - Please describe: 0.00% 0
Total 100% 3
ADA Self-Evaluation and Transition Plan
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Does the department/division provide transportation to volunteers, visitors, or program
participants?
Answer % Count
Don't Know 0.00% 0
No 100.00% 5
Yes - Please describe: 0.00% 0
Total 100% 5
ADA Self-Evaluation and Transition Plan
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Does the department/division have procedures to make transportation accessible to persons
who have visual, hearing, mobility and learning disabilities?
Answer % Count
Don't Know 0.00% 0
No 0.00% 0
Yes - Please describe the procedures: 0.00% 0
Total 100% 0
ADA Self-Evaluation and Transition Plan
132
Does the department/division provide facility tours or organize trips for members of the
public?
Answer % Count
Don't Know 20.00% 1
No 60.00% 3
Yes - Please list the tours and trips offered: 20.00% 1
Total 100% 5
Yes - Please list the tours and trips offered:
Tour of fire stations.
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Does the department/division have procedures to make the tours or trips accessible to person
who have visual, hearing, mobility and learning disabilities?
Answer % Count
Don't Know 0.00% 0
No 100.00% 1
Yes - Please describe the procedures: 0.00% 0
Total 100% 1
ADA Self-Evaluation and Transition Plan
134
Does the department/division hire consultants or contractors ?
Answer % Count
Don't Know 0.00% 0
No 0.00% 0
Yes 100.00% 7
Total 100% 7
ADA Self-Evaluation and Transition Plan
135
Are consultants, contractors, or vendors who bid on capital projects or other contractual work
requested to sign a statement of their intent to comply with the ADA and all applicable
accessibility standards?
Answer % Count
Don't Know 71.43% 5
No 14.29% 1
Yes - Please list the types of consultants and contractors whom this is required
from: 14.29% 1
Total 100% 7
ADA Self-Evaluation and Transition Plan
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Does department/division staff monitor consultants, contractors, or vendors to ensure equal
participation of persons with disabilities?
# Answer % Count
1 Don't Know 71.43% 5
2 No 14.29% 1
3 Yes - Please describe the procedures: 14.29% 1
Total 100% 7
ADA Self-Evaluation and Transition Plan
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When selecting contractors or vendors, does the department/division use criteria that does
not discriminate based on ability?
Answer % Count
Don't Know 85.71% 6
No 0.00% 0
Yes - Please describe the criteria used: 14.29% 1
Total 100% 7
ADA Self-Evaluation and Transition Plan
138
Do department/division staff have an evacuation plan or procedures in place that describes
how to evacuate people with disabilities from a facility during an emergency?
Answer % Count
Don't Know 28.57% 2
No 42.86% 3
Yes - Please describe the procedures: 28.57% 2
Total 100% 7
Yes - Please describe the procedures:
Evacuation plan describes how to assist those with both hearing disability and physical disability so
that all can exit the building safely.
ADA Self-Evaluation and Transition Plan
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Is the evacuation route and/or instructions posted in a visible and accessible area of each floor
in all facilities used by the department/division?
Answer % Count
Don't Know 0.00% 0
No 0.00% 0
Yes 100.00% 2
Total 100% 2
ADA Self-Evaluation and Transition Plan
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Is there staff at each department/division facility trained to carry out the instructions of the
evacuation plan or procedures?
Answer % Count
Don't Know 0.00% 0
No 0.00% 0
Yes - Please describe the training: 100.00% 2
Total 100% 2
Yes - Please describe the training:
Training is provided to safety representatives and are part of the evacuation packets at each work
location. Periodic drills are also conducted.
ADA Self-Evaluation and Transition Plan
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Is there staff available whom have had training in American Sign Language or other means of
communicating in emergency situations with people who have hearing or speech difficulties?
Answer % Count
Don't Know 50.00% 4
No 37.50% 3
Yes - Please describe the staff training process: 12.50% 1
Total 100% 8
Yes - Please describe the staff training process:
Staff has been instructed to use written communication - this is part of the evacuation plan.
ADA Self-Evaluation and Transition Plan
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Does the department/division host any private or public special events on public property?
Answer % Count
Don't Know 14.29% 1
No 71.43% 5
Yes - Please describe: 14.29% 1
Total 100% 7
Yes - Please describe:
PRC to ranger hikes in Open Space
ADA Self-Evaluation and Transition Plan
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Do department/division staff notify both private entities and staff of their obligations to
facilitate participation of persons with disabilities in special events or private events held on
public property?
Answer % Count
Don't Know 100.00% 1
No 0.00% 0
Yes - Please describe how this is done: 0.00% 0
Total 100% 1
ADA Self-Evaluation and Transition Plan
144
Are there policies and procedures in place for any events which you may sell tickets to with
regards to accessible seating?
Answer % Count
Don't Know 100.00% 1
No 0.00% 0
We do not sell tickets to any events 0.00% 0
Yes - Please describe: 0.00% 0
Total 100% 1
ADA Self-Evaluation and Transition Plan
145
Are department/division staff whom have contact with the public informed of the
department’s obligations and policies that enables persons with disabilities to participate in
the program?
Answer % Count
Don't Know 80.00% 4
Department/division staff are not in contact with the public 0.00% 0
Yes - Describe how department/division staff are informed: 20.00% 1
Total 100% 5
ADA Self-Evaluation and Transition Plan
146
Do department/division staff having contact with the public receive training on interacting
with people with disabilities?
Answer % Count
Don't Know 33.33% 2
No, staff did not receive training 50.00% 3
Yes, staff training is provided. Please describe the staff training process: 16.67% 1
Total 100% 6
Yes, staff training is provided. Please describe the staff training process:
It is a requirement through the Peace Officers Standards and Training(POST)
ADA Self-Evaluation and Transition Plan
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Is there department/division staff whom would be able to provide better customer service if
they had training in American Sign Language (ASL) or other means of communicating with
people who have hearing or speech difficulties?
Answer % Count
Don't Know 83.33% 5
No 16.67% 1
Yes - Please list staff/positions which would benefit from additional training: 0.00% 0
Total 100% 6
ADA Self-Evaluation and Transition Plan
148
Would other training or technical assistance services be helpful to department/division staff
such as (check all that apply):
Answer % Count
Developing policies and procedures 13.33% 2
How to work with people with disabilities 20.00% 3
Legal requirements 40.00% 6
How to respond to requests for accommodations (i.e. American Sign Language
interpreters, assisted listening devices, etc.) 13.33% 2
How to provide materials in alternate formats (i.e. Braille, audio recordings, etc.) 13.33% 2
Other - Please list: 0.00% 0
Total 100% 15
ADA Self-Evaluation and Transition Plan
149
List all facilities, or portions of facilities, used by your department/division. For each facility,
designate the type of activities (i.e. employee work space, classroom/learning space, meetings
& conferences, retail, customer interaction) for which it is used.
All areas in the ROW and the corp yard.
Facilities Maintenance has offices in City Hall, Corp Yard and at the Swim Center.
There are four fire stations. The primary fire station is also home to our administration and fire
prevention staff.
Police Department Meetings, report writing, training, briefing, records counter.
employee work space, conference room.
Do department/division facilities have provisions for accessible seating at public meetings,
events, classes, etc. for persons with mobility difficulties?
Answer % Count
Don't Know 40.00% 2
No 20.00% 1
Yes 40.00% 2
The department/division does not host any public meetings, events, classes, etc. 0.00% 0
Total 100% 5
ADA Self-Evaluation and Transition Plan
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Are you aware of any areas or elements of the facilities which the department/division utilizes
which are not accessible to persons with disabilities?
Answer % Count
No 57.14% 4
Yes - Please describe or upload a photo 42.86% 3
Total 100% 7
Yes - Please describe or upload a photo
A City Hall elevator would be very beneficial to folks with limited mobility.
I believe your agency produced a full report on ADA access for the City. I don't believe any of our fire
stations are fully ADA compliant.
The department building does not have proper ADA access. There is no elevator, the halls are to
narrow for wheelchair access, and there is no appropriate parking.
ADA Self-Evaluation and Transition Plan
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Has the department/division received requests to improve facility accessibility in the past 3
years?
Answer % Count
Don't Know 57.14% 4
No 14.29% 1
Yes - Please describe the requests and how many received: 28.57% 2
Total 100% 7
Yes - Please describe the requests and how many received:
Have you read the DAC-Trac survey that was done?
A Swim Center patron has requested a powered front door.
ADA Self-Evaluation and Transition Plan
152
Is the department/division responsible for the maintenance of any facilities, parks, parking
lots, streets, sidewalks or landscaping?
Answer % Count
Don't Know 0.00% 0
No 57.14% 4
Yes - Please describe: 42.86% 3
Total 100% 7
Yes - Please describe:
All areas of ROW.
Public Works, Facilities Maintenance is responsible for maintaining all buildings listed in the budget
narrative, which is a majority of city owned buildings.
bus stops
ADA Self-Evaluation and Transition Plan
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Are there any procedures in place for monitoring and/or maintaining accessible features (i.e.
adjusting door closer speed, repainting accessible parking spaces, repairing uneven curb cuts
and sidewalks, trimming trees and hedges encroaching into a sidewalk, etc.)?
Answer % Count
Don't Know 0.00% 0
No 0.00% 0
Yes - Please describe: 100.00% 3
Total 100% 3
Yes - Please describe:
The adopted pavement and sidewalk maintenance plans.
Yes, we have a quarterly building inspection where the ADA entrance door closing pressure and speed
are tested and adjusted if needed.
site visits
ADA Self-Evaluation and Transition Plan
154
Does the department/division rent or lease facilities or space to individuals, groups or
organizations?
Answer % Count
No 83.33% 5
Yes 16.67% 1
Total 100% 6
ADA Self-Evaluation and Transition Plan
155
Do you have input or involvement with design and construction activities for new or altered
space?
Answer % Count
No 50.00% 3
Yes - Please elaborate: 50.00% 3
Total 100% 6
Yes - Please elaborate:
Facilities Maintenance has input for maintenance CIP projects which depending on the type of the
project will use the 20% barrier removal rule.
I am the Department Head, so I would be consulted in such plans.
I am part of the project for the new Police facility.
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Are there procedures and/or standards in place which ensure accessibility compliance and best
practices are incorporated into design and construction activities?
Answer % Count
Don't Know 16.67% 1
No 0.00% 0
Yes - please elaborate: 83.33% 5
Total 100% 6
Yes - please elaborate:
These items are usually vetted and approved through the project planning process as the construction
documents are developed.
Yes, it's part of the design and plan check.
ADA compliance and improving accessibility is a goal of the City. However, there are no standards or
procedures specific to my department.
This a a major consideration in the design and plan.
ADA Self-Evaluation and Transition Plan
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Does the City plan and budget for improving accessibility to its facilities (i.e. buildings, parks,
sidewalks, street crossings, parking lots)?
Answer % Count
Don't Know 33.33% 2
No 0.00% 0
Yes - Please describe: 66.67% 4
Total 100% 6
Yes - Please describe:
Most of the small stuff was taken care of after the 2004 DOJ audit, but much remains to be done. This
is an on-going process through CIP's.
Public Works would have that information.
ADA Self-Evaluation and Transition Plan
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Does your role require interaction with the public?
Answer % Count
Yes 100.00% 3
No 0.00% 0
Total 100% 3
ADA Self-Evaluation and Transition Plan
159
Have you received training or information regarding the requirements of the Americans with
Disabilities Act?
Answer % Count
Yes 66.67% 2
No 33.33% 1
Total 100% 3
ADA Self-Evaluation and Transition Plan
160
Have you received training on providing services or activities for individuals with disabilities?
Answer % Count
Yes 66.67% 2
No 33.33% 1
Total 100% 3
ADA Self-Evaluation and Transition Plan
161
This question is for Organizations only: What information or other resources can you supply
to help educate or inform the City of San Luis Obispo about your organization and your services
for individuals with disabilities?
When requested, we will meet with organizations to explain our transportation services and ADA
applications.
The Jack House is a historic home and is not readily accessible to individuals that cannot climb stairs.
This question is for Organizations only: What general guidance, advice or assistance could your
organization provide to the City of San Luis Obispo to protect against potential discrimination
of individuals with disabilities in its programs, services and activities?
Nothing at this time.
None at this time.
Have you ever requested an accommodation for a disability from the City?
Answer % Count
Yes - Please describe the request 0.00% 0
No 100.00% 15
Total 100% 15
ADA Self-Evaluation and Transition Plan
162
Are you affiliated with the central department responsible for web page content?
Answer % Count
Yes 0.00% 0
No 100.00% 1
Total 100% 1
Do you have responsibility for creating web page content?
# Answer % Count
2 No 25.00% 1
1 Yes 75.00% 3
Total 100% 4
ADA Self-Evaluation and Transition Plan
163
Are you aware of any specific concerns, complaints or problems regarding access for persons
with disabilities to any of the programs, services or activities provided by the City of San Luis
Obispo?
Answer % Count
No 78.95% 15
Yes, Please describe: 21.05% 4
Total 100% 19
Yes, Please describe:
Again, the DAC audit recorded much in need.
Busing access due to time schedules of buses.
Inadequate sidewalks and ramping for me to use my power chair on Broad St and throughout
downtown. I remember having problems with stairs that did not have railings on both sides, but am
not sure exactly where I've encountered this problem. Congestion at Farmers' Market is a problem.
Disabled Parking has allowed me to shop and recreate downtown. The loss of parking over the past
year or so has been distressing.
ADA Self-Evaluation and Transition Plan
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Is the attitude of City of San Luis Obispo staff towards persons with disabilities generally
helpful, supportive, positive and proactive in solving accessibility issues?
Answer % Count
Yes 88.89% 8
Somewhat 0.00% 0
No 11.11% 1
Total 100% 9
ADA Self-Evaluation and Transition Plan
165
What do you feel should be the highest priority of the City of San Luis Obispo to improve
accessibility for persons with disabilities?
Unknown - No issues at this time.
As always, expanded transportation Services.
Budget money for projects
City Hall elevator.
Prioritize enhancements based on frequency and urgency of space use. For example, City Hall has
many times more human interactions than a Fire Station or Utilities Substation. All areas should be
appropriately accessible, but prioritizing to concentrate funding on high traffic areas seems like a
good plan.
Easy access to city property
When you have an accessible door to an establishment, restaurant, etc you may want to consider an
automatic door opener to accompany it. While doors may be easy to open someone in a wheelchair
may have difficulty. As a person with a disability, (non wheelchair user) and I worked at the
Independent Living Resource Center I have noticed this would be useful.
I am unsure
I have no suggestions at this time.
Ask them
Make easy for people to get to meeting and offices.
Accessible transportation from residential areas to downtown businesses.
For this phase of my problems, most notably post polio syndrome, available parking is the difference
between going downtown and staying home.
ADA Self-Evaluation and Transition Plan
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Thank you for completing this questionnaire. The information collected will assist the various
City departments, divisions, and the people it serves. If you have any questions regarding the
City of San Luis Obispo's ADA Self-evaluation and Transition Plan, or aware of any specific
physical or programmatic barriers, please use the box below for your suggestions or comments.
As I have walked in restaurants, etc., while most have accessible bathrooms they’re are still a majority
that do not. Such facilities need to accommodate a wide enough space for an electric wheelchair. It
amazes me what some (not all) people think as being accessible. Holy Moly!!! I have walked in a store
like the Dollar Tree that used to be in the Marigold shopping center to find boxes in the bathroom
(the space was big enough to be accessible, but not with boxes inside.) The aisles also need to be
cleared to accommodate such a person as well. I don’t always see this. Thank you for giving me this
opportunity to complete this survey
Thank you for asking. I'd like a way to supplement what I've said with more detailed information in
the future.