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Item 3 - USE-0371-2019 (2600 and 2640 Broad)
PLANNING COMMISSION AGENDA REPORT SUBJECT: Review of a Conditional Use Permit for a new 6,237 square foot Cannabis Retail Storefront in a Retail Commercial (C-R) Zone with a categorical exemption from environmental review. PROJECT ADDRESS: 2600 and 2640 Broad St. BY: Brandi Cummings, Contract Planner (Rachel Cohen, Associate Planner) Phone: 781-7545 e-mail: rcohen@slocity.org FILE NUMBER: USE-0371-2019 FROM: Tyler Corey, Principal Planner RECOMMENDATION: Adopt the Draft Resolution (Attachment 1) granting a Conditional Use Permit allowing the establishment and operation if a Cannabis Retail Storefront located at 2600 and 2640 Broad Street, based on findings and subject to conditions. SITE DATA Applicant Natural Healing Center Representative Craig Smith, CRSA Architecture Zoning Retail Commercial, Special Focus Area Overlay Zones, Cannabis Business Zone Overlay (C-R-SF-CBZ) General Plan General Retail Site Area 0.45 acres (20,000 s.f.) Environmental Status Categorically Exempt, CEQA Guidelines §15301 (Existing Facilities) SUMMARY The applicant, Natural Healing Center, represented by CRSA Architecture, has submitted an application for a Conditional Use Permit to allow the establishment and operation of a Cannabis Retail Storefront business, as provided by Zoning Regulations §§ 17.10.020 (A) and 17.86.080 (E) (1) (a), in a 6,630 square- foot commercial space (formerly Mission Thrift) at 2640 Broad Street. Physical improvements to the site and existing buildings were reviewed and approved by the Community Development Director as part of a Minor Development Review (ARCH-0372-2019) on November 5, 2019. The Minor Development Review also included improvement plans for the adjacent building (currently Quick Stop Liquor) located at 2600 Broad Street, for a hemp retail space, which is identified on the project plans as Building #2. The hemp Meeting Date: November 13, 2019 Item Number: 3 Packet Page 9 USE-0371-2019 (2600 & 2640 Broad Street) Page 2 retail store is considered a general retail use and is not subject to this discretionary action. Figure 1: Conceptual Exterior Birds-Eye View from Broad Street at Francis Avenue 1.0 COMMISSION PURVIEW The Planning Commission’s role is to review the project in terms of its consistency with the policies and standards set forth in the City’s General Plan and Zoning Regulations, including specific standards for Cannabis Activities described in Zoning §17.86.080 (Cannabis). 2.0 PROJECT INFORMATION 2.1 Site Information/Setting Table 1: Site Information Zoning C-R-SF-CBZ (Retail Commercial with a Special Focus Area Overlay and Cannabis Business Zone Overlay) Site Size 0.45 acre (20,000 s.f.) Present Use & Development Building #1 – formally Mission Thrift, Building #2 – Quick Stop Liquor Topography Nearly level (south side) to slightly sloping (north side) Access Francis Avenue off Broad Street (proposed; two access driveways currently exist off Broad Street) Surrounding Use/Zoning East: C-S-SF-CBZ (Service Commercial Businesses) South: C-R-SF-CBZ (Retail Commercial Businesses – Humber Haus) North: C-R-SF-CBZ (Retail Commercial Businesses – Mattress Outlet) West: R-2 (Medium Density Residential – Residences) Packet Page 10 USE-0371-2019 (2600 & 2640 Broad Street) Page 3 2.2 Project Description As shown in the project plans (Attachment 2), the applicant proposes to convert an existing retail building into a Cannabis Retail Storefront business with: • 3,348 square feet of ground floor cannabis retail space; • 1,479 square feet of office; • 481 square-feet of restrooms, janitorial, and electrical use; • A 1,322 square foot secured delivery bay (for receipt of incoming product); and, • A customer parking area with 22 vehicle parking spaces (including ADA Electric Vehicle spaces), 2 motorcycle parking spaces, and 10 bicycle parking spaces. Two existing access driveways to the property from Broad Street would be removed and the three underlying parcels would be merged into a single parcel. Figure 2: Project Site Plan (CRSA Architecture 2019) Packet Page 11 USE-0371-2019 (2600 & 2640 Broad Street) Page 4 2.3 Project Statistics Table 2: Project Statistics Item Proposed 1 Standard 2 Parking Spaces Total Vehicle 22 21 General Retail (for both Building #1 and Building #2) 22 (1 per 300 s.f. of general retail and office) Electric Vehicle (EV) Parking 7 EV ready spaces (2 are ADA spaces) 3 EV ready plus 50% EV capable Motorcycle Parking 2 spaces 1 space per each 20 vehicle spaces required Total Bicycle 10 (8 at bldg. #1 and 2 at bldg. #2) 6 (5 short term, 1 long term) Notes: 1. Applicant’s project plans 2. Zoning Regulations and South Broad Street Special Focus Area Plan Development Standards 3.0 PROJECT ANALYSIS Staff has evaluated the proposed project for consistency with applicable General Plan goals and policies, and for consistency with the regulations for Cannabis Activities set out in the San Luis Obispo Municipal Code (SLOMC, Chapter 9.10) and Zoning Regulations (§17.86.080). 3.1 Cannabis Regulations (SLOMC Ch. 9.10) On May 22, 2018 the City Council adopted Ordinance No. 1647 amending the SLOMC to add Chapter 9.10, establishing regulations for cannabis businesses for the protection of the health, safety, and welfare of the residents of the City from the negative impacts of illegal cannabis activity. The City requires that each commercial cannabis operator obtain a Commercial Cannabis Operator Permit, and a Use Permit from the City, along with all state permits and licenses (SLOMC §9.10.040). This Chapter sets the basic regulatory framework for conduct of Cannabis Activities, including certain standards and limitations, and provisions for Records and Reporting (§ 9.10.130), Inspection and Enforcement (§9.10.140), Security Measures (§9.10.250), and Violation and Penalties (§9.10.280). The applicant was qualified and received a Commercial Cannabis Operator Permit from the City on September 5, 2019. If the project receives approval of this Conditional Use Permit, the applicant will be eligible to receive a Type 10 storefront retailer license from the California Bureau of Cannabis Control. The applicant will be required to display a copy of the Commercial Cannabis Operator Permit and state license in a location visible to the public and will be required to apply annually for renewal of the commercial cannabis operator permit prior to expiration. The applicant will be required to maintain records in compliance with §9.10.130 for review by the City and allow the City to perform unscheduled inspections during business hours. Consistent with SLOMC §9.10.210, §9.10.220 and §9.10.240, the project does not propose any alcohol and tobacco sales and service, cannabis events, or cannabis vending machines on site. Packet Page 12 USE-0371-2019 (2600 & 2640 Broad Street) Page 5 3.2 Zoning Regulations for Cannabis Activities (§17.86.080) Ordinance No. 1647 also amended Zoning Regulations by adding §17.86.080 establishing land use requirements and development standards for cannabis activities, limiting such activities to particular Zones and imposing certain limitations and restrictions on their operation, as discussed in further detail below. 3.2.1 Operations Plan. The applicant submitted an Operations Plan that complies with §17.86.080 (E) (4) (b) and includes an employee safety and training plan, noise and light management plan, waste management plan, and educational materials dissemination plan. The project will be subject to California Green Energy Standards (Title 24) and is not expected to result in excessive water, energy, or waste demand. Analysis of the security plan, odor plan, and plan for restriction of access by minors are addressed in more detail below. Excerpts of the Operations Plan are included as Attachment 3 (Sensitive material, such as security plans, has been removed). 3.2.2 Security. The applicant prepared a Security Plan that addresses both state-wide regulations of the Bureau of Cannabis Control and concerns of the City Police Department (§17.86.080 (E) (4) (b) (i)). The Security Plan was reviewed and approved by the City’s Police Department during evaluation of the Commercial Cannabis Operator Permit application for the proposed business. The security plan includes on-site security guards, controlled access to the retail area, a secured delivery bay, and video cameras that are accessible in real time by the City Police Department. 3.2.3 Enforcement Priorities. The project includes measures that address enforcement priorities for commercial cannabis activities, including restricting access to the public and to minors and ensuring that cannabis and cannabis products are only obtained from and supplied to other permitted licensed sources within the state and not distributed out of state (§17.86.080 (E) (5) (e)). The applicant states in their Operations Plan (Attachment 3, page 72) that “Entry will only be granted to medical patients 18 years of age or older with proper documentation required until state and local law. Non-medical (adult-use) customers must be age 21 or older.” Per §17.86.080 (E) (5) (f)) and Condition of Approval No. 3 (Attachment 1) only those that are 21 years or older may enter the retail facility via the use of ID scanners in the lobby area, regardless if a person possesses a valid medical cannabis identification card. The applicant will post signs that purchasing cannabis for minors is against the law and will not carry any products that are packaged in a way that would be appealing to minors. All purchases will be placed into opaque childproof bags to prevent accidental ingestion by minors. The applicant has also committed to provide grant funding for prevention programs in local schools. In accordance with state law, the applicant will be using an inventory management system that is compliant with the state’s track-and- trace program which is meant to ensure all products are derived from licensed vendors and that all damaged or returned products are disposed of per state requirements. 3.2.4 Cannabis Odors. Commercial cannabis activities are to be conducted in a manner that prevents cannabis odors from being detected offsite (§17.86.080 (E) (5) (c)). The applicant prepared an Odor Control Plan as part of their application packet. The Odor Control Plan describes the installation of an air filtration and treatment system that filters air before existing the facility. The proposed filtration system would use an activated carbon matrix to remove odor. Packet Page 13 USE-0371-2019 (2600 & 2640 Broad Street) Page 6 3.2.5 Hours of Operation. The proposed project would operate from 9:00 a.m. until 8:00 p.m., consistent with the Zoning Regulations §17.86.080 (E) (10). 3.2.6 Location and Number of Facilities. Zoning Regulations require that Cannabis Retail Storefront businesses be located at least 1,000 feet from schools (any level), public parks, and playgrounds, at least 600 feet from any licensed daycare centers, and at least 300 feet from any residentially zoned area within the Cannabis Business Zone (§17.86.080 (E) (10) (iii)). The project is in compliance with all distance standards to these uses, as summarized in the table below. Table 3: Compliance with Distance Standards Use Name Distance School Sinsheimer Elementary School 2,268 feet Public Park Sinsheimer Park 1,236 feet Playground Sinsheimer Park 1,236 feet Licensed Daycare Center Sinsheimer Sun ‘N Fun 2,268 feet Residentially Zoned Area within the CBZ >300 feet, outside the residential zone buffer identified on the South Broad CBZ Area map Storefront retail sales are limited to three facilities within the City (§17.86.080 (E) (10) (b) (ii)). The regulations also require that Cannabis Retail Storefront businesses be separated at least 1,000 feet from other Cannabis Retail Storefront businesses (§17.86.080 (E) (10) (b) (iv)). No other Cannabis Retail Storefront has been permitted by the City at this time, with only one other retailer under consideration at this time: The MOM SLO LLC proposed at 280 Higuera Street, which is more than 1,000 feet (approximately 5,650 feet as the crow flies) from the subject site. Packet Page 14 USE-0371-2019 (2600 & 2640 Broad Street) Page 7 Figure 3: Cannabis Business Zone and Surrounding Uses 3.3 Parking The project requires 21 vehicle parking spaces. The project includes one extra surface parking space in addition to the required number of spaces, for a total of 22 off-street parking spaces. The parking calculation is based on §17.72.030, which requires 1 parking space for every 300 feet of general retail or office area. An additional 2 motorcycle parking spaces are also proposed. Two van accessible (ADA) parking spaces are included on the proposed plans as part of the 22 total spaces being provided. Additionally, based on the number of required parking spaces, the project is required to provide 3 electric vehicle ready charging spaces and additional EV capable spaces equal to 50% of the required vehicle spaces for the site (21 x 50% = 10.5 or 11 based on the Zoning Regulations definition of fractions (Section 17.04.010)). The project is proposing to provide 7 EV ready charging spaces as part of the 21 required spaces. The project is required to have 11 EV capable spaces; the project has 4 extra EV ready (7 EV ready minus 3 EV ready required) and is conditioned to provide 7 additional EV capable spaces to meet the standard for a total of 11 (Attachment 1, Draft Resolution - Conditions of Approval No. 4). Based on the size of the proposed project, the project requires 6 bicycle parking spaces (5 short term and 1 long term). The project is proposing 10 short-term bicycle parking spaces. Condition of Approval No. 6 requires that the project install one long-term bicycle parking space (secured and covered) in compliance with City standards (Attachment 1, Draft Resolution). Sinsheimer Park and Elementary School Packet Page 15 USE-0371-2019 (2600 & 2640 Broad Street) Page 8 4.0 ENVIRONMENTAL REVIEW The project is categorically exempt from the preparation of environmental documentation under the California Environmental Quality Act (CEQA). The project is consistent with General Plan policies for the land use designation and is consistent with the applicable zoning designation and regulations. The project consists of the operation of existing, private structures that involves negligible expansion of use beyond existing and historical uses, as described in CEQA Guidelines § 15301 (Existing Facilities). The project site is not on a list of hazardous waste sites and does not contain a significant historical resource. The property is less than one acre in size and is entirely surrounded by urban uses that have no value as habitat for endangered, rare or threatened species as the site is located on an existing developed property and is almost entirely paved. The site is served by required utilities and public services. 5.0 CONCURRENCE Staff from all departments, including the Police Department, reviewed the proposed project and they concur with the provided evaluation and conditions of approval. 6.0 ALTERNATIVES 6.1 Continue the item. An action to continue the item should include a detailed list of additional information or analysis required. 6.2 Deny the item. Deny the project based on findings of inconsistency with State law, the General Plan, Zoning Regulations, and/or other pertinent City standards. 7.0 ATTACHMENTS 1. Draft Resolution 2. Project Site Plan and Floor Plan 3. Operations Plan (Excerpts) Packet Page 16 RESOLUTION NO. XXXX-19 A RESOLUTION OF THE SAN LUIS OBISPO PLANNING COMMISSION GRANTING A CONDITIONAL USE PERMIT FOR THE ESTABLISHMENT AND OPERATION OF A CANNABIS RETAIL STOREFRONT INCLUDING A CATEGORICAL EXEMPTION FROM ENVIRONMENTAL REVIEW AS REPRESENTED IN THE PLANNING COMMISSION AGENDA REPORT AND ATTACHMENTS DATED NOVEMBER 13, 2019 (2600 & 2640 BROAD STREET, FILE #USE-0371-2019) WHEREAS, the Planning Commission of the City of San Luis Obispo conducted a public hearing in the Council Chamber of City Hall, 990 Palm Street, San Luis Obispo, California, on November 13, 2019 for the purpose of considering a Conditional Use Permit application USE- 0371-2019 for establishment and operation of a Cannabis Retail Storefront; and WHEREAS, notices of said public hearing were made at the time and in the manner required by law; and WHEREAS, the Planning Commission has duly considered all evidence, including the testimony of the applicant, interested parties, and the evaluation and recommendations by staff, presented at said hearing. NOW, THEREFORE, BE IT RESOLVED by the Planning Commission of the City of San Luis Obispo as follows: Section 1. Findings. Based upon all the evidence, the Commission makes the following findings in support of approval of the Conditional Use Permit: 1. The proposed use is consistent with Section 17.86.080 Zoning Regulations and Chapter 9.10 of the Municipal Code because, as proposed, the use will not negatively impact the residential uses in the neighborhood, is consistent with adjacent businesses that have similar hours of operation, will not be located within 1,000 feet of any pre-school, elementary school, junior high school, high school, public park or playground, within 600 feet of any licensed daycare center, within 300 feet of residential uses within the CBZ, or within 1,000 feet of another cannabis retail storefront, and the business shall adhere to the City’s Noise Ordinance and conditions of approval. 2. That the site is adequate for the project in terms of size, configuration, topography, and other applicable features, and has appropriate access to public streets with adequate capacity to accommodate the quantity and type of traffic expected to be generated by the use. 3. That the project will not be detrimental to the health, safety, and welfare of persons living or working at the site or in the vicinity because the cannabis retail storefront does not present a potential threat to the surrounding property and buildings. This project is subject to Use permit requirements, City regulations, and California Building Code requirements designed to address health, safety, and welfare concerns. Additionally, the applicant ATTACHMENT 1 Packet Page 17 Planning Commission Resolution No. PC-XX-19 USE-0371-2019 (2600 & 2640 Broad Street) Page 2 prepared a Security Plan that addresses both state-wide regulations of the Bureau of Cannabis Control and concerns of the City Police Department. 4. The cannabis retail storefront, as proposed, will comply with all the requirements of State and City for the dispensing of cannabis, including dual licensure and participation in an authorized track and trace program. Section 2. Environmental Review. The project is categorically exempt from the preparation of environmental documentation under the California Environmental Quality Act (CEQA). The project is consistent with General Plan policies for the land use designation and is consistent with the applicable zoning designation and regulations. The project consists of the operation of existing, private structures that involves negligible expansion of use beyond existing and historical uses, as described in CEQA Guidelines § 15301 (Existing Facilities). The project site is not on a list of hazardous waste sites and does not contain a significant historical resource. The property is less than one acre in size and is entirely surrounded by urban uses that have no value as habitat for endangered, rare or threatened species as the site is located on an existing developed property and is almost entirely paved. The site is served by required utilities and public services. Section 3. Action. The Planning Commission does hereby approve the Conditional Use Permit application USE-0371-2019 for a Cannabis Retail Storefront located at 2600 and 2640 Broad Street subject to the following conditions: 1. The proposed use shall operate consistent with the project description and other supporting documentation submitted with this application unless otherwise conditioned herein. This use permit shall be reviewed by the Community Development Director if any reasonable written complaint is received from any citizen or from the Police Department or upon receipt of evidence that the use is not in compliance with conditions of approval and the Municipal Code. The Community Development Director may refer the complaint to the Planning Commission at his/her discretion and conditions of approval may be added, deleted, or modified or the use permit may be revoked to ensure on -going compatibility between uses on the project site and other nearby uses. 2. The applicant shall pay all applicable current and future state and local taxes and all applicable commercial cannabis fees and related penalties established by the City Council, including but not limited to application, administrative review, inspection, etc. 3. Minors and persons under the age of twenty-one on the premises, even if accompanied by a parent or guardian or a person between the ages of eighteen and twenty possessing a valid medical cannabis identification card shall be prohibited from entering the cannabis retail storefront. 4. Outdoor storage of cannabis or cannabis products is prohibited. ATTACHMENT 1 Packet Page 18 Planning Commission Resolution No. PC-XX-19 USE-0371-2019 (2600 & 2640 Broad Street) Page 3 5. In addition to the 7 EV ready parking spaces, the applicant shall install 7 EV capable parking spaces. Improvements, including empty raceways to the parking spaces, shall be shown on tenant improvement plans at time of application for building permits. 6. One long-term bicycle parking space (secured and covered) shall be installed in compliance with City standards. 7. Prior to issuance of a building permit, the applicant shall record a Community Benefits Agreement, in the form subject to the approval of the City Attorney. 8. The applicant shall defend, indemnify, and hold harmless the City and/or its agents, officers, and employees from any claim, action, or proceeding against the City and/or its agents, officers, or employees to attack, set aside, void, or annul the approval by the City of this project, and all actions relating thereto, including but not limited to environmental review (“Indemnified Claims”). The City shall promptly notify the applicant of any Indemnified Claim upon being presented with the Indemnified Claim, and City shall fully cooperate in the defense against an Indemnified Claim. On motion by __________________, seconded by ________________, and on the following roll call vote: AYES: NOES: REFRAIN: ABSENT: The foregoing resolution was passed and adopted this day of November 13, 2019. _____________________________ Tyler Corey, Secretary Planning Commission ATTACHMENT 1 Packet Page 19 NATURAL HEALING CENTERHELIOS DAYSPRING7510 LOS OSOS VALLEY ROADSAN LUIS OBISPO, CA 93405These drawings are instrumentsof service and are the propertyof C R S A Architecture. Alldesigns and other informationon the drawings are for use onthe specified project and shallnot be used otherwise withoutthe expressed writtenpermission of C R S AArchitecture.NATURAL HEALING CENTER2600 BROAD STREETSAN LUIS OBISPO, CA 93401LANDSCAPE ANDHYDROZONE PLANL-1.0CRSA © 201901852890 Monterey Street • Suite A • San Luis Obispo • CA 93401NOT FOR CONSTRUCTION03 JUNE 2019MINOR ARCH SUBMITTAL23 AUG 2019MINOR ARCH RE- SUBMITTALSCALE:LANDSCAPE AND HYDROZONE PLANDRAWINGS ARE FOR DESIGN AND REVIEW PURPOSES ONLY AND SHALL NOT BE USED AS CONSTRUCTION DOCUMENTS1/8" = 1'-0"12345234567891011121314PROPERTY LINE N32º29'52"W 200.07'MPROPERTY LINE N57º30'00"W 90.18'MPROPERTY LINE N32º29'50"W 190.13'MPROPERTY LINE N57º28'02"W 100.18'MB R O A D S T R E E TF R A N C I S A V E N U E151617EVEVEVEVWHACFIBEROPTICSTWTC VAULTSD1EVEVEV1819 HYDROZONE#1HYDROZONE#2HYDROZONE#4HYDROZONE#4HYDROZONE#3(N) STREET LIGHTING AT THEINTERSECTION PER CITYENGINEER STANDARDS(N) STREETTREE(N) STREETTREE(N) STREETTREE(N) STREETTREE(E) STREETTREE(E) STREETTREEBUILDING #2F.F.= 233.95'BUILDING #1F.F.= 235.03'DASH LINE INDICATESLOCATION OF PROPOSEDBIO-SWALE. REFER TODETAIL 'A'Maximum Applied Water Allowance Calculations Enter Value in Blue CellsTan Cells Show ResultsSan Luis ObispoType of ProjectNon-residentialETo of City from MWELO data43.80 ETo(inches/year) 0Overhead Landscape Area (ft2)1590Drip Landscape Area (ft2)SLA (ft2)Total Landscape Area1,590 ft2Results:(ETo) x (0.62) x [(ETAF x LA) + (1.0 - ETAF) x SLA]19,430.1Gallons per year26HCF (Hundred Cubic Feet) per year0.060Acre-feet per yearEstimated Total Water UseEnter Values in Blue CellsTan Cells Show ResultsPlant Water Use TypePlant FactorVery Low0 - 0.1Low0.1 - 0.3Moderate0.3 - 0.6High0.6 - 1.0HydrozonePlant Water Use Type (low, moderate, high)Plant Factor (PF)Hydrozone Area (HA) (ft2) Without SLAEnter Irrigation Type (PF x HA (ft2))/IEZone 1 Low 0.30 456 Drip Irrigation168.89Zone 2 Low 0.30 188 Drip Irrigation69.63Zone 3 Low 0.30 171 Drip Irrigation63.33Zone 4 Low 0.30 775 Drip Irrigation287.04Zone 5Zone 6Zone 7Zone 8Zone 9Zone 10Zone 11Zone 12Zone 13Zone 14Zone 15Zone 16Zone 17Zone 18Zone 19Zone 20HA Area 1,590 588.89SLA 0 0.00Total LA 1,590Results:MAWA= 19,430.1 ETo x 0.62 x [((PF x HA)/IE) + SLA]ETWU= 15,991.9GallonsETWU complies with MAWA21.4HCF (Hundred Cubic Feet) per year0.0491Acre-feet per yearSHRUBSLION TAILS(*4-6 FT TALL)BERKELEY SEDGEGROUND COVERMEDIUM REDWOOD BARK ( ALL PLANTER U.N.O.)HARDENBERGIALTREESVARIEGATEDDIANELLA2.ALL PLANT MATERIAL SHALL BE CONSISTENT W/ NURSERY STANDARDS.3.THE LANDSCAPE DESIGN IS PLANNED TO CREATE EROSION CONTROL, LIMITRUNOFF, AND CONSERVE WATER.4.THE LANDSCAPE DESIGN INTENDED TO CREATE A BUFFER BETWEENPEDESTRIAN WALKWAYS AND THE PROPOSED STRUCTURES, PROVIDE OPENAREAS FOR TENANT TO USE, AND TO CREATE A NATURAL CALIFORNIALANDSCAPE.1.5.6.LOW LEVEL LANDSCAPE LIGHTING SHALL BE PROVIDED ALONG THEPEDESTRIAN WALKWAYS TO CREATE A SAFE ROUTE OF TRAVEL AROUNDPROPERTYFOR ADEQUATE SCREENING OF BACKFLOW, SURFACE DRAINAGE SYSTEMSTHAT INCLUDE BIOSWALES OR PLANTED AREAS SHALL BE DESIGNED.9.BIOSWALE AND BIO-RETENTION LEVELER WILL CONFORM TO THE COUNTY LIDINITIATIVE GUIDELINES AND VEGETATION SPECIFICATION TO BE VERIFIED.THE LANDSCAPE SHALL BE CONTROLLED BY LOW FLOW DRIP IRRIGATION.LANDSCAPE TO BE COMPLIANT WITH CITY OF SAN LUIS OBISPO LANDSCAPESTANDARDS AND THE STATE MODEL WATER EFFICIENT LANDSCAPEORDINANCE.7.8.ALL LIGHTING FIXTURES SHALL BE SHIELDED SO THAT NEITHER THE LAMP ORTHE RELATED REFLECTOR INTERIOR SURFACE IS VISIBLE AND SO THAT NOLIGHT SHINES INTO THE BACKYARDS OF ADJACENT PROPERTIES. ALLLIGHTING POLES, FIXTURES, AND HOODS SHALL BE DARK COLORED.LANDSCAPE LEGEND:GENERAL LANDSCAPE NOTES:(N) TRISTANIOPSISLAURINA -WATERGUM (KANOOKA)PER SLO CITY ENG.STANDARD #8010FRUITLESS OLIVE TREE15 GALLONALL PLANTS TO BE 5 GALLON U.N.O.VARIEGATED DIANELLAGRAVEL10.CONTROLLER SHALL BE WEATHER- OR SOIL MOISTURE-BASEDCONTROLLERS THAT AUTOMATICALLY ADJUST IRRIGATION IN RESPONSETO CHANGES IN PLANTS' NEED AS WEATHER CONDITIONS CHANGE.IRRIGATION NOTES:2.3.4.1.5.6.9.7.8.10.WEATHER BASED CONTROLLERS WITHOUT INTEGRAL RAIN SENSORS ORCOMMUNICATIONS SYSTEMS THAT ACCOUNT FOR LOCAL RAINFALLSHALL HAVE A SEPARATE WIRED OR WIRELESS RAIN SENSOR WHICHCONNECTS OR COMMUNICATES WITH THE CONTROLLERS. SOILMOISTURE BASED CONTROLLERS ARE NOT REQUIRED TO HAVE RAINSENSOR INPUT.LOW WATER USING IRRIGATION SYSTEMS SHALL BE INSTALLED. DRIPIRRIGATION SHALL BE USED WHERE FEASIBLE.THE IRRIGATION DESIGN SHALL NOT EXCEED 65% OF E.T.O. TIMES THELANDSCAPE AREA.ALL LOW-WATER CONSUMPTION IRRIGATION SYSTEMS SHALL MINIMIZEANY USE OF SPRAY TYPE HEADS.IRRIGATION SYSTEMS FOR SLOPE AREAS SHALL NOT APPLY WATER AT APRECIPITATION RATE OF OVER 0.8 INCHES PER HOUR.ALL IRRIGATION SHALL INCLUDE BACKFLOW PREVENTION SUCH AS A"REDUCE PRESSURE BACKFLOW PREVENTER"IRRIGATION SCHEDULES SHALL BE ADJUSTED QUARTERLY TO MEETREQUIREMENTS AND ADJUST FOR SEASONS.IRRIGATION SYSTEMS SHALL MINIMIZE RUNOFF AND DISCHARGE OFWATER ONTO ADJACENT HARDSCAPE OR PROPERTIES.IRRIGATION CLOCK CONTROLLER SHOULD BE PROGRAMMED TOOPERATE DURING LOW WATER DEMAND AND EVAPORATION PERIODS OFTHE DAY, I.E. LATE NIGHT OR EARLY MORNING.11.THE IRRIGATION SYSTEM SHALL APPLY WATER SLOWLY TO REDUCERUNOFF.11.ALL LANDSCAPE AREAS SHALL BE SEPARATED FROM ASPHALT AREAS BY 6INCH CONCRETE CURB.12.13.14.PERMANENT PLANTINGS RATHER THAN SEASON ONES SHALL BE USED15.BERKELEY SEDGEPLUMOSA SALVIADWARF COASTROSEMARYHIDCOTE ENGLISHLAVENDERLIONS TAILHIDCOTE ENGLISHLAVENDERDWARF COASTROSEMARYPLUMOSA SALVIAHYDROZONE AREAAREA (S.F.)HYDROZONE AREA #1456.65 S.F.HYDROZONE AREA #2188.03 S.F.HYDROZONE AREA #3170.54 S.F.HYDROZONE AREA #4775.24 S.F.TOTAL1,590.46 S.F.* LANDSCAPE AREALOW WATER USEPLANTING WITH DRIPIRRIGATIONPLANT IMAGERY:MINIMUM PLANT SIZES: SITE TREES (15 GAL.), SHRUBS (1 GAL.), GROUNDCOVER (FLATS).IRRIGATION SYSTEM TO BE INSTALLED AS A PART OF SITE CONSTRUCTION.SYSTEM SHALL BE UNDERGROUND, AUTOMATIC DRIP EMITTER TYPE WITH"SMART" CONTROLLER AND AUTOMATIC RAIN SHUTOFF. LOW PRECIPITATIONRATED EMITTER TYPE TO BE USED TO MINIMIZE RUNOFF.POINT OF CONNECTION, FOR WATER SUPPLY, SHALL BE BY A NEWLANDSCAPE SUB METER.ALL PLANTING AREAS SHALL RECEIVE A 3" LAYER OF MEDIUM BARK MULCHAFTER INSTALLATION.ALL PLANTING AND IRRIGATION SHALL BE INSTALLED PER THE CITY OF SANLUIS OBISPO STANDARDS AND APPLICABLE CODES.FOR SITE WORK, ARCHITECTURAL, AND GRADING / DRAINAGE INFORMATIONSEE PLANS ATTACHED AND/OR REFERENCED PLANS. ALL AREAS BEYOND THE AREA OF WORK THAT ARE DISTURBED BYCONSTRUCTION SHALL BE RETURNED TO ORIGINAL CONDITION.TREES PLANTED IN AN AREA LESS THAN 8' WIDE SHALL BE INSTALLED WITH AROOT BARRIER TO PROTECT AGAINST HARDSCAPE DAMAGEREFER TO THE HYDRO-ZONE PLAN, MAXIMUM APPLIED WATER ALLOWANCECALCULATIONS AND ESTIMATED TOTAL WATER USE TABLES FORIRRIGATION WATERING TYPES AND VOLUME.REFER TO THE ATTACHED WATER EFFICIENT WORKSHEET FOR MAXIMUMAPPLIED WATER ALLOWANCES TABLE AND ESTIMATED TOTAL WATER USECALCULATIONSSTORM WATER CONTROL NOTES:THE LOW IMPACT DEVELOPMENT TIER SHALL BE A “TIER 1” DUE TOMODIFIED IMPERVIOUS SURFACE AREA BEING LESS THEN 5,000 SF FOR APRESCRIPTIVE, SINGLE (1) RUNOFF REDUCTION MEASURE. THE SELECTEDMEASURE SHALL BE THE INSTALLATION OF POROUS PAVERS IN THERESURFACED AND RE-GRADED PARKING AREAS (REFER TO SITE PLAN).16.17.18.19.HARDENBERGIALBIOSWALE DETAILN.T.S.A1111ATTACHMENT 2Packet Page 20 WORKTABLE34"H X 24"D X 48"LTVTV36"H X 24"D X 108"LWORKTABLEW/ BACKSPLASH36"H X 24"D X 108"LWORKTABLEW/ BACKSPLASHWORKTABLE34"H X24"D X 48"LWORKTABLE34"H X 24"D X 48"LSTORAGEVAULT(RESTRICTED)BREAK/LOCKERROOMVESTIBULE(RESTRICTED)SECURITYGUARD LOC.OFFICE #1ELECTRICALSERVICEROOMJANITORSTORAGECLOSET(RESTRICTED / FIRERATED CLG. LID)DELIVERY(SECURED)LOBBYEXIT ONLYVESTIBULE(SECURED)CBDRETAILALL'ADA'GENDERR.R.ALL'ADA'GENDERR.R.THCRETAIL(RESTRICTED)CLONEROOMBUDTENDERSBUDTENDERSCONFERENCEROOMSECUREDWASTECONTAINERSOFFICE #2LOCKERSCASH / ONLINE SALESCHECK OUT COUNTERBUDTENDERSEMPLOYEEONLYHALLWAYMAINENTRY(SECURED)THC CHECK-IN &CBD COUNTER(RESTRICTED)STAGEAREASEATINGAREAFRIDGEORFREEZERFRIDGEORFREEZERFRIDGEORFREEZERFRIDGEORFREEZERFRIDGEORFREEZERFRIDGEORFREEZERTVTVBENCHSALESCOUNTERSTORAGE/OFFICEHEMPRETAILALL'ADA'GENDERR.R.FRIDGEORFREEZERFRIDGEORFREEZERBUILDING #2122369101112111618181817123345678910101111121211131415161616171919202122232424242526262727NATURAL HEALING CENTERHELIOS DAYSPRING7510 LOS OSOS VALLEY ROADSAN LUIS OBISPO, CA 93405These drawings are instrumentsof service and are the propertyof C R S A Architecture. Alldesigns and other informationon the drawings are for use onthe specified project and shallnot be used otherwise withoutthe expressed writtenpermission of C R S AArchitecture.NATURAL HEALING CENTER2600 BROAD STREETSAN LUIS OBISPO, CA 93401CRSA © 201901852890 Monterey Street • Suite A • San Luis Obispo • CA 93401NOT FOR CONSTRUCTIONA-1.1FLOOR PLAN03 JUNE 2019MINOR ARCH SUBMITTAL23 AUG 2019MINOR ARCH RE- SUBMITTALSCALE: 1/8" = 1'-0"FLOOR PLANDEDICATED LOCATION OF SECURE CANNABIS WASTE CONTAINERS TO BESTORED BEHIND A LOCKED AREA. WHEN CANNABIS WASTE IS FULL THEOWNERS SHALL CONTACT A DEDICATED WASTE COMPANY TO PROPERLYDESTROY THE WASTE. REFER TO WASTE MANAGEMENT PLAN ON SHEETT-1.7FLOOR PLAN REFERENCE NOTES:MAIN IMPACT RESISTANT ACCESSIBLE ENTRY/EXIT DOOR WITH BULLETPROOF (B.P.) LAMINATED GLASS123456789101112WALL LEGEND:(N) INTERIOR 2X WOOD STUD FRAMING @ 16" O.C. WITH1/2" GYPSUMFLOOR PLAN GENERAL NOTES:OVERHEAD METAL, IMPACT RESISTANT DOOR- INSTALL PER MANUF.SPECIFICATIONINTERIOR DOOR- VERIFY SECURITY REQUIREMENTSIMPACT RESISTANT FILM ON CURTAIN WALL - INSTALL PER MANUF.SPECIFICATION(E) CONCRETE STRUCTURAL SLAB TO BE POLISHED AND RE-SEALEDALL EXTERIOR WALLS SHALL REMAIN BUT THE EXTERIOR FINISH TO BEREFINISHEDPLUMB FOR ADA COMPLIANT FIXTURES AND FINISHES. FLOW RATES SHALLCOMPLY WITH CALGREEN ON SHEET T-1.442" HIGH DEFENSE / SECURITY WALL AT CHECK IN COUNTER- VERIFYDESIGN WITH OWNER(E) EXTERIOR 2X WOOD STUD FRAMING @ 16" O.C. WITH(N) CONCEALED HORIZONTAL RAIL CLIPS FOR EXTERIORSIDING SYSTEM. INTERIOR TO BE 1/2" GYPSUM- REFERTO MANUF. SPEC- VERIFY CONDITION OF WALLFURNITURE -VERIFY WITH OWNERCOMMERCIAL GRADE REFRIGERATOR AND FREEZER- VERIFY LOCATION OFAPPLIANCES WITH OWNER. INSTALL PER MANUF. SPECIFICATIONCUSTOM LOCKABLE PRODUCT DISPLAY CABINETS / SHELVES- VERIFYDESIGN WITH OWNER13VAULT SHALL CONSISTS OF 1-HOUR RATED WALLS AND CEILING ASSEMBLYWITH 10 GA. EXPANDED METAL BEHIND RATED ASSEMBLY14DOOR SHALL BE USED FOR EXIT ONLY (INCLUDE HEIGHT MARKERS REFERTO SECURITY PLAN)DOOR SHALL BE REMOTELY RELEASED FROM THE CHECK-IN COUNTERINSTALL PER MANUFACTURER'S SPECIFICATION AND BE VERIFIED BYOWNER15CUSTOM MEDIA MONITOR TOWER WITH LED TELEVISION SCREENS - VERIFYDESIGN WITH OWNER1634" A.F.F. COUNTER WITH SHELVES BELOW ON EMPLOYEE SIDE- VERIFYFINISH WITH OWNER17PLUMB FOR FUTURE MOP SINK IN JANITOR CLOSET(E) EXTERIOR FIRE RATED CMU WALL ON PROPERTY LINESHALL BE MODIFIED AND VERIFIED FOR 2-HR RATEDASSEMBLY18(E) EXTERIOR FIRE RATED CMU WALL ON OR WITHIIN FIVE FEET OFPROPERTY INCREASE HEIGHT OF PARAPET A MIN. OF +30" ABOVE ROOFLOCATED @ PROPERTY LINE FOR PROPER FIRE SEPARATIONPER 2016 CBC705.11.1. VERIFY IN FIELD FOR 2-HR FIRE RATED WALL ASSEMBLY1. VERIFY ALL DIMENSIONS PRIOR TO CONSTRUCTION AND NOTIFYARCHITECT WITH ALL DISCREPANCIES PRIOR TO CONSTRUCTION.2. VERIFY ALL APPLIANCE, FIXTURE & EQUIPMENT SIZES ANDLOCATIONS W/OWNER, PRIOR TO INSTALLATION.3. REFER TO STRUCTURAL PLANS FOR FURTHER INFORMATION.EXPOSED STEEL FRAMING TO BE PROTECTED4. REFER TO ELECTRICAL PLANS FOR FURTHER INFORMATION.5. REFER TO MECHANICAL PLANS FOR FURTHER INFORMATION.6. REFER TO PLUMBING PLANS FOR FURTHER INFORMATION.7. ALL FURNITURE AND EQUIPMENT IS BY OWNER AND IS SHOWN FORCOORDINATION PURPOSES ONLY.8. REFER TO FINISH PLAN AND SCHEDULE FOR INTERIOR WALL ANDFLOOR FINSH INFORMATION.9. DIMENSIONS OF NEW WALLS ARE TO FACE OF FRAMING UNLESSSPECIFICALLY NOTED OTHERWISE. VERIFY DIMENSIONS OFEXISTING WALLS. NOTIFY ARCHITECT WITH ALL DISCREPANCIESPRIOR TO CONSTRUCTION.10. PROVIDE ADEQUATE BLOCKING IN WALLS FOR CABINETS, SHELVES,AND OTHER WALL MOUNTED ACCESSORIES INCLUDING BUT NOTLIMITED TO HANDRAILS, SHELVING AND BATHROOM FIXTURES.VERIFY WITH TENANT AND/OR ARCHITECT FOR BLOCKINGLOCATIONS11. PROVIDE FIRE BLOCKING FOR WALL CAVITIES THAT EXCEED CBCHEIGHT LIMITATION.12. ALL FINISH CEILING HEIGHTS SHALL BE + 8'-0" TYP. U.N.O.- REFER TOFINISH FLOOR PLANS13. REFER TO ENLARGED FLOOR PLANS FOR MORE INFORMATION14. ALL INTERIOR DOOR HEIGHTS SHALL BE 6'-8" U.N.O. VERIFY ROUGHOPENINGS PRIOR TO FRAMING15. ALL EXTERIOR DOOR HEIGHTS SHALL BE 6'-8" U.N.O. VERIFY ROUGHOPENINGS PRIOR TO FRAMING16. ALL NEW EXTERIOR WINDOWS SHALL FIT IN EXISTING OPENINGS.VERIFY ROUGH OPENINGS PRIOR TO ORDERING17. ALL ANGLES ARE 45°, U.N.O.19(E) 8" SQ..STRUCTURAL COLUMN TO REMAIN20EMPLOYEE ONLY LOCKERS21PROPOSED LOCATION OF HAND PAINTED, PUBLIC ART WALL MURAL - TO BEDONE BY A PROFESSIONAL MURALIST22FIRE RATED INTERIOR WALL BETWEEN DELIVERY AREA AND ADJACENTCOMMERCIAL SPACE- REFER TO FIRE RATED ASSEMBLY NOTES231LIVING GREEN WALL SHALL BE INSTALLED BY A PROFESSIONAL- VERIFYSIZE WITH OWNERS24WINDOW DISPLAY INTO CLONE ROOM25(2) EDUCATIONAL COLUMNS WITH INTERACTIVE DISPLAY MONITORS-VERIFY SYSTEM WITH OWNERS2627POP- UP LOCKABLE PRODUCT DISPLAY CUBBIES TO BE RENTED BYCOMPANIES(N) 1- HOUR FIRE RATED METAL STUD INTERIOR WALL-REFER TO FIRE RATED ASSEMBLY NOTES 10 GA EXPANDED METAL BEHIND 1-HR RATED ASSEMBLY.- REFER TO DETAIL #13/A-10.3BULLET PROOF, LAMINATE GLASS CURTAIN WALL SYSTEM(N) 2-HOUR FIRE RATED METAL STUD INTERIOR WALL-REFER TO FIRE RATED ASSEMBLY NOTES1ATTACHMENT 2Packet Page 21 NHC SLO | CANNABIS RETAIL 25 1.03 BUSINESS PLAN Highlights • Major Revitalization • Cannabis Retail Plus Separate Hemp CBD Store • Net Zero Project • Removal of Liquor Store • Removal of Visual Blight: Large Liquor Sign • Ample Parking & EV Chargers • Public Art - Mural & Abstract Piece ATTACHMENT 3 Packet Page 22 NHC SLO | CANNABIS RETAIL26 1.03 Business Plan Proposed Operation Natural Healing Center will be a medical and adult-use cannabis retailer located in an existing commercial building at 2640 Broad Street, zoned C-R in the South Broad Overlay Area of the Cannabis Zone, a land-use compliant area of San Luis Obispo, California. Additionally, the existing commercial property at 2600 Broad Street will be a hemp retail store. The two lots will be merged to create a retail complex. Location Information Address: 2640 Broad Street, San Luis Obispo, CA 93401 Zone: C-R Parcel #: 004-925-035 Address: 2600 Broad Street, San Luis Obispo, CA 93401 Zone: C-R Parcel #’s: 004-925-033 & 004-925-034 The existing buildings will be improved and altered. There will be 23 off-street parking spaces, including two ADA spaces. The required parking is only 21 spaces. 6 parking spaces will feature electric vehicle chargers that will be free of use to customers. The site will also feature a bike rack. ATTACHMENT 3 Packet Page 23 NHC SLO | CANNABIS RETAIL 27 Both buildings will have a large main entry that will provide a compliant path of travel from the public right-of-way and existing parking lot. The existing parking lot will have improved night lighting (LED & dark sky compliant) and provide 24-hour video security over the entire parking lot area, delivery entrances, aisle-ways and main entries. The main entry of the cannabis retail building will be a large, bullet-resistant glass storefront with accessibility and exiting improvements, per the standing California Building Code and the ADA accessibility guidelines. The exterior of both buildings will include complete façade renovations include a reinforced steel door to the enclosed delivery area and an artistic mural. The exterior will also feature drought tolerant landscaping and a public art piece. See Section 6: Site & Floor Plans for additional details and building renderings. Upon entering the cannabis retail building, the check-in room will have a secure administrative welcome area. When the cannabis patient’s/customer’s information is collected and verified, they will be allowed entry into the main, central sales area, through a locked door controlled by the receptionist. This main area will feature an open floor plan with a combination of interactive product showcases (touchscreen displays) and traditional counter showcases (like at NHC’s Grover Beach location), as well as two ADA compliant and accessible restrooms. The interior appointments, and finishes, will be welcoming, open and bright, and will feature a “living plant wall”. Other interior improvements include a 2-hour fire rated vault for storage ATTACHMENT 3 Packet Page 24 NHC SLO | CANNABIS RETAIL28 of product. The building improvements also include upgraded and code compliant, energy efficient lighting and mechanical heating and air-conditioning. See Section 5: Lighting Plan and Section 8: Odor Control for more information. Additionally, the building will be equipped with an alternative power system with photovoltaic, roof mounted solar panels that will provide a high degree of electrical power capable, that when coupled with energy efficient fixtures, will achieve a Net Zero Energy building. Please see Section 10: Energy Efficiency Plan for more details. NHC’s proposed project will remove the presence of a liquor store (currently located at 2600 Board Street) and a large bright yellow sign that reads “quick stop liquor”. This coupled with the extensive renovations, including improvements to pedestrian safety along Broad St., with new ingress and egress, will greatly improve this section of town. Removal of Visual Blight ATTACHMENT 3 Packet Page 25 NHC SLO | CANNABIS RETAIL60 Hours of Operation NHC proposes to be open for business from 7:00 a.m. to 9:00 p.m., Monday through Sunday. Supplier deliveries will be accepted with an appointment window Monday through Friday, during regular business hours. Store Layout/Customer Experience NHC’s cannabis retail layout has two main shopping areas, one for more traditional cannabis products that contain higher amounts of THC, and another for CBD based, less psychoactive products. The THC side will be an identical setup to NHC’s Grover Beach location with glass product showcases setup in an “island” around a tower with product displays and digital screens. This setup will provide the same full service, one-on-one service model that our customers have become accustomed to. The CBD side will be a hybrid model of self- service product displays with floating customer support employees. This model, most commonly seen in stores like Apple, allows the customers to interact with product displays at their own pace without being assigned directly to a budtender. This section of the store will feature interactive touchscreen displays where customers can learn detailed information about products and cannabis in general. Example Touchscreen Display ATTACHMENT 3 Packet Page 26 NHC SLO | CANNABIS RETAIL 61 Neighborhood Compatibility Being a good neighbor is of the utmost importance to NHC. We will ensure that our operations do not negatively effect surrounding businesses and in fact, enhance the neighborhood. Our exterior renovations and artwork will improve the character of the neighborhood and will add charm. NHC commits to not create any public nuisance or negative impacts to the neighborhood. Our on-site parking exceeds requirements to ensure minimal impact on traffic or street parking. Our odor plan ensures no smell will emanate from the facility and enclosed trash receptacles ensure no negative visual impact. We commit to keeping all exterior areas clean at all times and will remove any graffiti within 24 hours. No excessive noise will occur at the facility, and we will not allow the formation of pedestrian lines outside the building. NHC will deter loitering and impermissible activity through the constant presence of a security guard and we will post at the entrance of the dispensary a sign that can be easily read from a distance of five feet stating: 1 The sale, dispensing, or consumption of alcoholic beverages on or about the medical cannabis facility or in the parking area for the facility is prohibited. 2 The loitering by persons outside the facility, either on the premise or within 100 feet of the premise is prohibited. In the event that activity that constitutes a nuisance, or is illegal, occurs we will immediately contact the police and request those engaging in the activity to cease them unless personal safety would be threatened in making the request. Those individuals will then be banned. Additionally, inside the dispensary NHC will post a sign advising: • This dispensary is registered in accordance with the laws of the City of San Luis Obispo. The sale of cannabis and the diversion of cannabis for non-medical purposes are violations of State law. Additionally, NHC will participate in community events, workshops, and organizations that lead to the betterment of the city. Forging long-term relationships is highly valued by NHC. We are members of the SLO Chamber of Commerce and have a long record of community involvement. ATTACHMENT 3 Packet Page 27 NHC SLO | CANNABIS RETAIL62 Environmental Commitments NHC strives to have minimal impact on the environment and has begun the process to become CA Green Business Network certified. NHC commits to fully achieving green business certification prior to opening. The project will be Net Zero Energy (See Section 10 Energy Efficiency Plan) and building improvements call for low-flow toilets, energy efficient LED lighting, and smart climate control. NHC will install solar panels to offset energy usage, include 5 electric car chargers in the parking lot, install a bike rack, and more. Solar Photovoltaic System An alternative and supplementary type energy producing solar photovoltaic system is proposed to off-set the total, overall power demands of the facility. This system will incorporate a majority of the existing “flat” roof area. It will be a type REC290TP2 solar module panel. This high efficiency type panel will be angled to maximize the solar gain with a master DC power converter for the AC power conversion. This alternative type system will reduce the required and provided secondary utility power input significantly. It will also contribute to the energy commissioning of the rated facility upon completion of the project and occupancy of the building for building code compliance. NHC’s facility will achieve Net Zero Energy certification. Electric Car Chargers NHC will provide 5 EV charging station in the parking lot of the dispensary. Charging will be available at no cost to customers. Other Environmental Considerations Additionally, to protect our oceans, NHC is seeking to minimize packaging waste on its own branded product lines and is striving for environmentally friendly and biodegradable options. Products Because of NHC’s core values, product sales will be firmly grounded in a service model. While there may be some differences in product quality from one dispensary to another, cannabis is largely a commodity, so product differentiation rests primarily on how products are sold. NHC will work diligently to deliver on our core value that calls for the highest quality products that meet and exceed state testing standards. ATTACHMENT 3 Packet Page 28 NHC SLO | CANNABIS RETAIL 63 Zero Tolerance on Product Performance Issues All products will be thoroughly inspected before being placed on the shelf. Once on the shelf, if any concerns are raised the product will be removed from the shelf until it is reviewed at multiple levels and passes further inspection. Any medicine that does not meet our strict quality standards will be returned to its distributor and never made available to patients. Product Line PRODUCT LINE COMMENTS Flower Dried cannabis “buds” that can be rolled into papers, smoked in a standard pipe or a water pipe, or vaporized with vaporizer products (believed to be the safest form of inhalations). Extracts Extracts are manufactured by separating the trichomes (semi-transparent, granular, hair-like outgrowths) from the cannabis flowers to create a concentrated dose of this specific part of the cannabis plant. Preparations Joints, tinctures, dermals, nectars, salves and capsules. These products are particularly intriguing to senior patients in communal living environments where smokable products would not be tolerated. Edibles Cannabis oil in edible cannabis usually takes longer to take effect (20 minutes to an hour or more), and the effects generally last longer than smoking or vaporizing. We will make an effort to offer specialty edibles that will appeal to our senior patients, including confections with low sugar content for those patients battling diabetes. Medical Delivery Devices Vaporizers and other devices commonly used to administer medical cannabis to qualified patients. Books Books and DVDs relating to medical cannabis use. As well as additional books related to holistic health and wellness. Apparel Exclusive branded apparel and merchandise including, t-shirts, hats, key chains, posters, delivery systems. Medically Focused Products Each product line described above has a variety of products with different formulations. NHC is focused on providing products that are produced primarily for medical purposes and has dedicated retail sections for non-psychoactive CBD based products. Medically focused products are one of the fastest growing segments of the market and at NHC Grover Beach location 60%+ of customers are age 55+ looking for medically focused products. ATTACHMENT 3 Packet Page 29 NHC SLO | CANNABIS RETAIL64 Product Labeling Products carried by NHC will meet or exceed all state and local labeling regulations. Extra care will be taken to ensure edibles are clearly recognizable as cannabis product. NHC has the capability to print labels for products in addition to what is provided by the manufacturer if needed. Packaging NHC will ensure that all packaging for medical cannabis products will be opaque, unattractive, having no likeness to candy, and inaccessible to children by way of child-resistant packaging. In accordance with state and local regulations, NHC will ensure that all edibles will be individually wrapped at the original point of preparation using tamper-evident, food-grade plastic packaging of at least 4mm in thickness. NHC expects liquid products to be packaged into bottles sealed with child resistant caps. NHC will ensure any container or packaging containing usable cannabis, edible cannabis products or cannabis-infused products protects the contents from contamination and must not impart any toxic or deleterious substance to the usable cannabis or cannabis product. Any product determined to be improperly packaged will be refused; documentation indicating return of the product will be maintained within our system. Once purchased by a registered patient, all packaged medical cannabis products will be placed in an additional sealed container (opaque sealed bag, child-proof) for transport. ATTACHMENT 3 Packet Page 30 NHC SLO | CANNABIS RETAIL 67 Standard Operating Procedures Standard operating procedures comply with or exceed all state and local regulations. NHC has adopted a comprehensive operations reference set to guide virtually every aspect of daily operations for each department. This operations set includes comprehensive operations manuals, stand-alone job aids, training materials, administrative forms, and so forth. Our operations manuals serve two purposes, which are: 1. Documenting requirements, protocols, policies and procedures to ensure consistency, accountability, and compliance. These requirements are based on: a. State laws and regulations b. Local laws and regulations c. Company policies, procedures, and protocols d. Dispensary and industry best practice 2. Providing an effective tool that enables management and staff members to know what to do, when to do it, and how to do it. We have adopted a full set of operations manuals that demonstrate full compliance with all regulatory requirements imposed by the SLO Municipal Code. We have designed our operations materials in a way that most effectively supports the actual day-to-day operations of a fully functioning dispensary. All core departments within our dispensary are equipped with unique Operations Manuals governing all policies and procedures related to that department’s operations and directly supporting the staff positions within that department. The Operations Manuals explain, in a step-by-step fashion, how to complete all tasks required for each job within the dispensary. Each department’s Operations Manual and operational supplements provide critical procedures and instructions to employees to ensure all systems ATTACHMENT 3 Packet Page 31 NHC SLO | CANNABIS RETAIL68 are in place to dispense medical marijuana safely. These systems also ensure that every employee understands how to accurately implement these systems. In addition, there are sanitation, product quality, and quantity accuracy checkpoints in every department to ensure that errors or problems are caught and remedied long before patients receive their medicine. Protection of Intellectual Property Operations materials are considered confidential company property and may not be taken off the premises by staff members. We have provided a confidential abridged set of Operations Manuals following this response, however we can and will make the entire Operations Reference Set available for review by the City as the permitting process moves forward. Type of Content Contained in the Operations Manuals: Dispensary Policy and Procedure Manual In addition to the individual department Operations Manuals, there is also an overarching Dispensary Policy and Procedure (P&P) Manual that is housed in the General Manager’s office. It details all company and management-level operations, as well as operations documentation for ancillary departments such as Human Resources, Accounting and Sales and Marketing. Some of the information in this manual is repeated in each department’s manual, if it is relevant to those departments as well. Security Department The Security Department is critical to the success and well-being of the dispensary, and has four overarching responsibilities that fulfill the primary role of the department. They are to: • Safeguard medicine at every stage, from receipt to sale. • Protect the dispensary property, confidentiality and assets from theft, damage, or acts of vandalism. • Maintain a safe and secure environment that ensures the well-being of staff, patients, and visitors. • Monitor, maintain, and upgrade (as necessary) a comprehensive security system that includes: - Access Control System, Video Surveillance System with 90 minimum backups - Security Personnel - On-site Community Relations Personnel - Centrally Monitored Alarm System/Intrusion Detection Lighting - Inspection Records The Security Department Operations Manual contains detailed policies and procedures related to the fulfillment of the above responsibilities and beyond. ATTACHMENT 3 Packet Page 32 NHC SLO | CANNABIS RETAIL 69 The Security Manager will also maintain an addendum Security Management Operations Manual that contains critical procedures and information such as alarm codes that should not be accessible to anyone other than the Security Manager, GM, and company leadership. This manual will only be available electronically and will be password-protected; passwords will be changed regularly to ensure continued security. Patient Care Department & Budtenders The Patient Care Department is responsible for outstanding patient service by providing medicine, product knowledge, and absolute accuracy in the sales process. Patient Consultants, the associate level employees within the Patient Care Department, are responsible for ensuring medicine is sold only to current registered patients carrying a valid Registry ID Card, and that all sales are accurately and comprehensively tracked in the POS system. In addition, the Patient Care Department is responsible for educating patients about available forms of medicine, counseling patients on the most appropriate type of medicine for their symptoms and medicating circumstances, and referring patients to other services. The Patient Care Department Operations Manual contains detailed policies and procedures related to the fulfillment of the above responsibilities. Member Services Department The Member Services Department is responsible for educating and informing patients about the dispensary and issues impacting medical marijuana patients, and to ensure the dispensary is in strict compliance with all local, state, and federal regulations with regard to patient registration and dispensary access. In addition, the Member Services Department is also responsible for receiving and resolving patient complaints and suggestions, ensuring that sufficient educational materials on the medical uses of marijuana are available to patients, and orienting patients as to their legal rights and responsibilities. The Member Services Department Operations Manual contains detailed policies and procedures related to the fulfillment of the above responsibilities. Inventory Department The Inventory Department is responsible for four important functions within the dispensary: • Ensuring full and complete tracking of all medicine and cash. • Purchasing and receiving medicine and non-medicinal products • Rigorously enforcing all quality-control standards and ensuring medicine that does not meet quality standard is not provided to patients. • Investigating and reporting all mysterious losses or disappearances. Ensuring ATTACHMENT 3 Packet Page 33 NHC SLO | CANNABIS RETAIL70 mysterious loss and/or disappearance is kept at or below normal retail-industry standards. The Inventory Department Operations Manual contains detailed policies and procedures related to the fulfillment of the above responsibilities. Operations Training Materials In addition to the Operations Manuals and supplemental operations tools, we have developed a comprehensive training curriculum that instructs department managers how to train staff members and ensures comprehension and performance levels by using a Final Performance Test for each department. The Final Performance Tests are comprised of demonstrable and measurable skills and knowledge required to perform basic job functions as identified in job descriptions. All employees will be required to pass the Final Performance Test for their department before being moved out of their probationary employment period. The overall training curriculum is comprised of Leader’s Guides, which provide scripts for teaching the content contained in the Operations Manual and Trainee Workbooks that serve as a resource for each new hire during his or her training period. The training tools reference the Operations Manuals and operational supplements so that all employees are consistently and properly trained. These references reinforce employees’ understanding that all policies and procedures are found in the Operations Manuals and operational supplements. The training curriculum also provides Quizzes and Daily Recaps to ensure the retention of detailed learning and performance objectives throughout the training process. All training is documented and filed in each employee’s human resource file. The operations training materials, as part of the full Dispensary Operations Reference Set, will be made available to the City upon request as the permitting process moves forward. ATTACHMENT 3 Packet Page 34 NHC SLO | CANNABIS RETAIL 71 Patient Electronic Verification System NHC is committed to ensuring entrance to the store is granted only to qualified customers, patients and their primary caregivers. NHC uses an industry leading system that includes ID verification and tracking. This encrypted, secure electronic customer/patient database is strictly controlled and continually backed up to store required patient records relating to this dispensation of cannabis. The electronic patient record includes the following information: • The qualifying patient’s name. • The qualifying patient’s contact information. • The qualifying patient’s date of birth. • The name and contact information of the qualified patient’s designated caregiver, if applicable. • Verifiable information regarding the individual’s status as a qualified patient or primary caregiver and the term of his/her qualification, including a copy of the patient’s or primary caregiver’s valid state medical cannabis identification card; and state licensing status. • Documentation of any patient education and support materials provided to the patient or the designated primary caregiver of the patient including a description of the materials and the date they were provided. • A statement of the individual’s agreement not to distribute cannabis to non-patients. • A statement of the individual’s agreement not to use cannabis for other than medical purposes. • Any additional information determined to be required in accordance with local and state Regulations. • Purchase history. Prior to admitting a customer, NHC will first verify his or her status as a qualified customer, patient or primary caregiver as defined by state law. If a member has an identification card issued pursuant to Health & Safety Code Section 11362.71 or 11362.735, NHC will use the number from his/her card for the purposes of verification. NHC will verify a medical patient’s physician’s recommendations prior to granting entry. This will include personal contact with the recommending physician (or his or her agent), verification of the physician’s identity, and verification of his or her state licensing status. Each patient’s status as a qualified patient or primary caregiver will be reviewed at least every twelve (12) months following the initial visit. ATTACHMENT 3 Packet Page 35 NHC SLO | CANNABIS RETAIL72 Entry will only be granted to medical patients 18 years of age or older with proper documentation required until state and local law. Non-medical (adult-use) customers must be age 21 or older. NHC will keep an accurate and confidential roster of our patients/customers, including either a state issued ID, State of California Medical Cannabis Identification Card number issued by a county pursuant to Health & Safety Code Sections 11362.7 et seq. or a copy of a physician’s referral and, if using a primary caregiver, a written authorization from the qualified patient to be represented by his/her primary caregiver. NHC will make patient lists available to City employees charged with the administration of local regulations for inspection on site without a warrant during business hours or by appointment. NHC will promptly terminate the membership of any patient who purposely or repeatedly violates the limitations of NHC’s Patient Handbook; diverts medical cannabis for non-medical use or any manner not permitted by state and local law, violates state or local regulations, whose identification card or physician recommendation are invalid or have expired, or who operates a motor vehicle after ingesting any medical cannabis product. NHC will only dispense medical cannabis to members pursuant to a physician’s recommendation that is no more than twelve (12) months old, unless the recommendation expressly states that it has a longer term or does not expire. For adult-use customers, NHC will only sell to adults age 21 or older with valid government issued ID. Additionally, our system prevents purchases from exceeding state limits and tracks purchase history. Our process outlined above, coupled with our meticulous internal record-keeping, exceed state standards. Patient experience is of top priority and our retail sales policies reflect our commitment to providing a safe and supportive environment for patients. Voluntary User Determined Quotas NHC’s system allows customers/patients to voluntarily set quotas that are lower than the state limits. These quotas can be tracked across all NHC retail locations and will alert the customer when they are approaching and have exceeded their set limit. All purchase history is documented in perpetuity. ATTACHMENT 3 Packet Page 36 NHC SLO | CANNABIS RETAIL 73 Prevention of Diversion to Minors NHC’s policies and electronic systems prevent anyone under the age of 21 from entering the facility (unless they are 18-20 with have a valid medical card). Use of ID scanners during check-in provides an additional level of protecting against fake IDs. Any customer suspected of presenting a fake ID will not be granted entry and the SLO Police Department will be immediately notified. A notice exclaiming that purchasing cannabis for minors is against the law and describing the penalties shall be posted in the entrance/lobby to the facility. NHC’s opaque, childproof “exit bags” also prevent accidental ingestion of cannabis products among minors. Additionally, as described in the Marketing & Advertising section, NHC will ensure that promotional materials are only targeted to those age 21+ and that content is not appealing to minors. NHC will also not carry any products that are packaged in a way that would be appealing to minors. NHC will not engage in “outdoor advertising” like billboards or other signs viewable from a public space. Anyone caught diverting cannabis to minors will be flagged in NHC’s computer system and permanently banned from entering all NHC facilities. NHC will also work alongside the SLO Police Department on any matters related to diversion to minors. Additionally, as described in Section3: Education Plan, NHC will work to provide grant funding for a local prevention program in schools. NHC will also follow recommendations published in the Higher Education Cannabis Prevention Toolkit published by the Coalition of Colorado Campus Alcohol & Drug Educators with regards to prevention efforts at Cal Poly. The toolkit is based on extensive research on Colorado’s legal cannabis market and can be found at: https://www.naspa.org/images/uploads/events/Higher_ Education_Cannabis_Toolkit.pdf ATTACHMENT 3 Packet Page 37 NHC SLO | CANNABIS RETAIL74 Inventory Control System NHC employs a sophisticated inventory management system that is compliant with upcoming state traceability reporting. We take all practicable steps necessary to prevent and deter diversion of medical cannabis to non-patients. We limit access to medical cannabis, medical cannabis products and edibles to authorized personnel only, and maintain an inventory management system that: • Accounts for all medical cannabis, medical cannabis products, and edibles; • Tracks each batch of medical cannabis, medical cannabis products, and edibles received by the dispensary from its source, including each batch’s approximate content of active ingredients and cannabis by-products as a percentage of weight; • Retains all information indefinitely and is capable of producing reports and an audit trail showing the information necessary to verify non-diversion. This industry leading software has been specifically designed to serve registered dispensaries. The use of this system allows this dispensary to track the chain of custody and real-time whereabouts of medical cannabis from the point that it is received by a vendor until it is sold, destroyed, or returned to the vendor. This dispensary will maintain copies of the policies and procedures relating to this system and will provide copies to the City for review upon request. Managing Patient Purchases and Amounts NHC understands that dispensaries may not provide more medical cannabis to an individual than is necessary for that person’s personal medical use, and may not dispense more than one (1) ounce of dried cannabis per day per qualified patient as defined in state law, unless: • the patient’s physician recommendation allows a higher quantity to meet the patient’s needs; • the excess amount of dried medical cannabis is low concentration medical cannabis that would not normally be sold for consumption, and is only used for preparation of medical cannabis products by a member; or qualified patient needs a greater quantity due to a planned absence from the area. Our system allows NHC to track individual patient purchases, and trace these purchases according to patient registration identification. If the amount of cannabis the patient or caregiver is requesting exceeds the legal amount for that patient, the system will not permit the transaction to take place. Further, our patient database will be able to identify patterns in patient purchases that may ATTACHMENT 3 Packet Page 38 NHC SLO | CANNABIS RETAIL 75 suggest product diversion and/or excess patient possession. NHC will prominently post and educate patients on possession limits and reserves the right to refuse sales to a patient who exhibits suspicious purchasing patterns. Inventory Oversight NHC has designated an Inventory Manager to provide oversight of the inventory control system. The Inventory Manager supervises the inventory staff to ensure that all daily tasks are completed accurately. The Inventory Manager is responsible for ensuring inventory counts occur, as well as the tracking and recording of product movement. Strict documentation that details each transfer point of medicine from ordering and receiving to sale or disposal must be kept. The Inventory Manager conducts and documents an audit of the dispensary’s inventory once every 7 calendar days, in compliance with generally accepted accounting principles. Inventory Analysis & Reconciliation Robust inventory reports in our system show current inventory levels. Each product has a unique transaction history that shows every sale and addition/removal from inventory, as well as a date/time stamp and the user ID of the staff member who executed the transaction. Customizable entries designate reasons for inventory adjustments. Only staff members designated as having oversight privileges for the inventory control system are able to view inventory reports. Sales and inventory reports can be generated and customized based on a wide variety of data fields. All purchase transactions are tied to individual patient records. The system can be verified with the mandatory monthly physical inventory and annual comprehensive inventory counts to be performed by independent persons and reconciled to the perpetual inventory records in the system. The record of each inventory count shall include, at a minimum, the date of the count, a summary of the inventory findings, and the names, signatures, and titles of the individuals who conducted the count. The inventory counts will be transcribed promptly if taken by use of an oral recording device. These procedures allow us to quickly and accurately reconcile our inventory. The system enables complete employee chain of custody tracking for inventory, from seed to sale, allowing management to see which employees have handled the product every step of the way. Our integrated system also allows for the identification and documentation of any variances in inventory. If this dispensary identifies a reduction in inventory not due to documented causes, we will determine where the loss has occurred and take and document corrective action. If the reduction in inventory is due to suspected criminal activity by a dispensary employee, ATTACHMENT 3 Packet Page 39 NHC SLO | CANNABIS RETAIL76 the General Manager will report the agent to appropriate law enforcement agencies. This dispensary will maintain documentation regarding the incident for at least 5 years after the date on the document and will provide the required documentation to the City of SLO for review upon request. Quality Control The Inventory Manager is responsible for the content and quality of all products sold or dispensed by the dispensary and will inspect all medicine upon receipt through processing, packaging, storage, and ultimately sale or disposal. The manager will be rigorous when enforcing quality control standards to ensure medicine that does not meet quality standard is not provided to patients. Plans for Handling Cash NHC has existing banking relationships and is one of the few cannabis operators that can accept debit cards and pay employees electronically. This reduces the amount of cash circulating on- site. When not in an active register, cash on-site is kept in a secure safe within the vault, and only exchanged in locked and secured areas. “Cash drops” are performed periodically throughout each day to reduce the amount of cash in registers. Additionally, payment to vendors during deliveries is made in cash further reducing the amount of cash on-site. When cash does need to be transported into the dispensary or off-site, NHC has contracted with Xiphos Corp. to perform armored cash transportation. Xiphos Corp. is fully licensed and insured. Transportation Plan NHC has developed strong operational policies and procedures regarding the transport of medical cannabis. In compliance with state and local regulations, only registered dispensary agents will transport product between our dispensary and qualified patients. Additionally, only specialty commercial vehicles with installed tracking devices will be used. NHC will also use and maintain compliant tracking manifests for the transportation of cannabis on behalf of our dispensary. A document will accompany a registered dispensary agent when transporting cannabis on behalf of NHC. This manifest will contain the following: • NHC’s contact information; ATTACHMENT 3 Packet Page 40 NHC SLO | CANNABIS RETAIL 77 • The name of the dispensary agent in charge of the transportation; • The amount of cannabis being transported; • The date the cannabis is being transported; • The barcodes tracking the transported cannabis to our inventory control system; • The receiving qualified patient’s or caregiver’s identification number; • The start time of the trip; • The end time of the trip; and • A signature from the recipient of the product. All tracking logs will be retained by the origination location; a copy will accompany the delivery. All tracking logs will be maintained onsite for at least 3 years and then stored in a secure archive indefinitely. Records will be made available to administrative agencies upon request. NHC will record whether the delivery was successful or not, along with any details. The courier will also record notes in the tracking log. Any material discrepancy in inventory will be documented and reported to police within 24 hours. Prior to departure from the origination site, we will confirm the details of the order and the identity of the recipients. These details will be entered into a Transport tracking log. Storage The product storage area is a 2-hour fire rated safe room with metal caging. The storage area is climate controlled. Entry is granted to authorized personnel only using electronic entry cards unique to each employee. Please refer to floor plans for more information. Sanitation Procedures NHC takes sanitation seriously and has strict procedures to ensure that facilities are kept cleanly and that products are not contaminated during sanitation procedures. Employees are required to perform a set of daily sanitation procedures as follows. All products sold at NHC are pre-packaged and sealed before arriving at the dispensary. Nonetheless proper handling, hygiene and storage of products is of utmost importance to NHC. Products not on display will be kept in the secure storage vault, with temperature, light and humidity conditions optimized to maximize the shelf life of the products. NHC stores ATTACHMENT 3 Packet Page 41 NHC SLO | CANNABIS RETAIL78 cannabis items so that storage does not support pathogenic microorganism growth or toxic formation. • Cannabis items that are considered edible with short expiration date, are stored in refrigeration. • Cannabis items are otherwise packaged or stored in enclosed containers with shall remain dry and cool. During a sale, Budtenders will assure that products are properly sealed and untampered with before packaging them in child resistant re-sealable exit bags. Any product that is damaged or soiled shall be immediately quarantined and destroyed by the manager. Only cleaning products approved by the CDC in “Guideline for Disinfection and Sterilization in Healthcare Facilities (2008)” will be used in the facility. When possible NHC shall choose the most environmentally safe option available. Floors, product shelving, and all other surfaces shall be sanitized at least daily. Specifically: • Product shelving, and glass showcase surfaces shall be sanitized with approved clean- ing product each morning before cannabis product is removed from the vault for dis- play. Cannabis product shall always be removed before sanitating a surface or product shelving if additional sanitation is required at any other point in a day. • Exterior surfaces including sidewalks shall be swept and trash collected each morning before opening. • All floors shall be swept/vacuumed each evening at close of business. All non-rug floors shall then also be mopped. • All countertops, windows, and other surfaces shall be cleaned with approved cleaning product each evening at close of business. No cannabis product shall be present on the surface or nearby the surface when cleaning. Bathrooms shall be sanitized at least once daily. Specifically at close of business following the below procedure: I. Bathroom Cleaning a. Apply latex-free gloves and place “Bathroom Closed for Cleaning” sign in front of bathroom. Always knock and announce “cleaning,” or “maintenance,” to inquire if the bathroom is occupied. b. Spray the door handle with Scrubbing Bubbles, and wipe clean. c. Move to the sink. Use approved cleaning product to coat the countertop, sink basin, and handles/faucet. ATTACHMENT 3 Packet Page 42 NHC SLO | CANNABIS RETAIL 79 d. Wipe these clean with paper towels. Use a damp disposable towel to remove additional residue. e. Always wear gloves when handling chemicals, and always wash hands afterward. f. Use approved cleaning product (like Windex) and paper towels to clean the mirror, ensuring no streaking is left behind. g. Clean the handicapped rails (if applicable) with approved cleaning product. Always move from least to the most contaminated area. Wipe clean. h. Clean the toilets. Use approved cleaning product on all surfaces except the inside bowl. Start with the handle and top of tank, working to lid, seat, rim, and exterior of bowl. Be sure to clean all the way down to the bolts holding the fixture to the floor. Unsightly dust and dirt can accumulate down there if not regularly cleaned. i. Apply approved cleaning product (like Lysol Toilet Bowl Cleaner) to inside of bowl, and use toilet brush to scrub. Flush when done by using a clean paper towel. j. Check feminine napkin disposal boxes and replace all bags. k. Stow all chemicals in the same compartment they came from on the cleaning cart, and empty garbage containers. Dispose of gloves. l. Mopping is the final step, and should be done every night at closing, or whenever the bathroom floor has become noticeably dirty during the day. Start from the farthest corner and mop towards the door. Use only the “Bathroom Only” mop. All garbage shall be emptied each evening at close of business. NHC will remove all litter and waste from the licensed premises and maintain the operating systems for waste disposal in an adequate manner so that they do not constitute a source of contamination in areas where cannabis items are exposed. No food is allowed in the store, other than in the employee break room. Drinks must be in spill- proof containers and be kept in designated spaces away from product. The employee break room refrigerator shall be emptied every Sunday at close of business except for unopened, sealed beverages that are not past their expiration date. NHC provides employees with adequate and readily accessible toilet facilities that are maintained in a sanitary condition and in good repair. The HVAC system has the ability to remove harmful spores and bacteria and therefore filters shall be inspected weekly and replaced when required. ATTACHMENT 3 Packet Page 43 NHC SLO | CANNABIS RETAIL80 Sanitation Procedures: Employee Personal Hygiene The purpose of this Policy is to define the standards for Employee Personal Hygiene to prevent contamination of any cannabis products. All persons must wash their hands following CDC recommendations. Some of the scenarios include, but are not limited to: 1. Before beginning a shift 2. Before stocking product 3. Before, during, and after preparing food 4. Before eating food 5. Before and after treating a cut or wound 6. After using the toilet/restroom 7. After blowing your nose, coughing, or sneezing 8. After touching an animal, animal feed, or animal waste 9. After touching garbage 10. After using the employee break room 11. After a break 12. After touching bare human body parts other than the dispensary agent’s clean hands and exposed portions of arms 13. As often as necessary to remove soil and contamination Procedure: A. How? i. Wet hands with clean running water (warm or cold) and apply soap. ii. Rub hands together to make a lather and scrub them well; be sure to scrub the backs of hands, between fingers, and under nails. iii. Continue rubbing hands for at least 30 seconds. iv. Rinse hands well under running water. v. Dry hands using a clean towel. B. Hand sanitizers are not effective when hands are visibly dirty. i. How should you use hand sanitizer? 1. Apply the product to the palm of one hand. 2. Rub your hands together. 3. Rub the product over all surfaces of your hands and fingers until your hands are dry. 4. Gloving is not a substitution for handwashing. C. Disease Control i. Personnel are not allowed to work on product if they present ATTACHMENT 3 Packet Page 44 NHC SLO | CANNABIS RETAIL 81 conditions that would harm or adulterate the finished product. Any evidence of infectious disease including, but not limited to, fever, open lesions, upper or lower respiratory infections, upper or lower gastrointestinal infections, on any person on the production floor is not allowed. Employees must also: 1. Keep fingernails trimmed, filed, and maintained so that the edges and surfaces are cleanable 2. Does not have fingernail polish or artificial fingernails on the dispensary agent’s fingernails 3. Wears clean and proper uniform Sanitation Procedures: Prevention of Communicable Diseases The purpose of this policy is to describe circumstances where an employee will be prohibited on the licensed premises in order to protect the health of other employees and customers and prevent contamination to cannabis items. It is the policy of NHC to prevent any employee who presents to the licensed facility with the below described conditions to have contact with cannabis items, customers and other employees until condition has been corrected. Procedure: A. NHC prohibits any individual working on a licensed premises who has or appears to have a communicable disease, open or draining skin lesion infected with Staphylococcus Aureus or Streptococus Pyogenes, or any illness accompanied by diarrhea or vomiting for whom there is a reasonable possibility of contact with cannabis items from having contact with cannabis item until the condition is corrected. B. NHC requires all persons who work in direct contact with cannabis items conform to hygienic practices while on duty including but not limited to: a. Maintaining adequate personal cleanliness. b. Washing hands thoroughly in an adequate hand-washing area before starting work, prior to having contact with a cannabis item and at any other time when the hands may have become soiled or contaminated. C. NHC provides hand-washing facilities adequate and convenient, furnished with running water at a suitable temperature and provided with effective hand-cleaning and sanitizing preparations and sanitary towel service or suitable drying devices. D. Employees are required to report to the manager any health condition experienced by the employee that may adversely affect the safety or quality of any product or customer ATTACHMENT 3 Packet Page 45 NHC SLO | CANNABIS RETAIL82 a. If the manager determines that an employee has a health condition that may adversely affect the safety or quality of the products or customers, the employee shall be prohibited from direct contact with any products or customers until the manager determines that the employee’s health condition will not adversely affect the products or customers. State & Local Compliance State Compliance NHC will comply with the Medical Cannabis Regulation and Safety Act (MCRSA). NHC will comply with all state statutes that regulate cannabis. NHC will take all necessary and reasonable steps to address all concerns identified in the US Department of Justice “Cole Memo” including: • The distribution of marijuana to minors; • Revenue from the sale or distribution of marijuana from going to criminal enterprises, gangs and cartels; • The diversion of marijuana from California to any other state; • State-authorized marijuana activity from being used as a cover or pretext for the trafficking of other illegal drugs or other illegal activity; • Drugged driving and the exacerbation of other adverse public health consequences associated with marijuana use; • Growing of marijuana on public lands and the attendant public safety and environmental dangers posed by marijuana production on public lands; and • Preventing marijuana possession or use on federal property. Local Compliance NHC will comply with San Luis Obispo Municipal Code. • A copy of the regulatory permit issued by the City and any licenses or certifications issued by the State, and any conditions thereof, shall be posted on the premises in a prominent place, readily viewable by any member of the general public. • NHC shall operate in a reasonable manner such that the effects on the health or safety of nearby properties through creation of mold, mildew, dust, glare, heat, noise, noxious gasses, odor, smoke, traffic, vibration, or other impacts dispensing, delivery, or transporting of medical cannabis or medical cannabis products are minimized. • The dispensing, delivery, and transporting of cannabis or cannabis products shall not ATTACHMENT 3 Packet Page 46 NHC SLO | CANNABIS RETAIL 83 create hazards due to the use or storage of materials. The interior and exterior of the facility, including driveways, sidewalks, parking strips, and streets on or adjacent to the premises shall be kept in a clean and safe condition. • Exterior lighting on the premises and location shall ensure the safety of the public and the members and employees of the facility while not disturbing surrounding residential or commercial areas. Recordkeeping Compliance In accordance with Section 19327 of MCRSA, NHC will keep accurate records of commercial cannabis activity. All records related to commercial cannabis activity as defined by the licensing authorities shall be maintained for a minimum of seven years. As detailed here and throughout this application, NHC will implement policies and procedure to ensure the maintenance and secure storage of all required financial and operational records in a confidential manner and the timely provision of files if requested by the administrative and regulatory bodies. NHC will maintain true and current books, records, documents and other evidence associated with operating the dispensary in accordance with generally accepted accounting principles and practices. Such documentation will include records of assets and liabilities, transactions, agreements, checks, invoices, vouchers, and associated operational records. NHC will make available for inspection by the City such records as required. NHC’s system is designed to collect data associated with business management including assets, liabilities, monetary transactions, and the like. The system keeps a real-time record of all processes within the dispensary from receipt of inventory throughout its storage and sale, including any returns to the distributor. Detailed, refined reports may easily be configured to produce the information required by management or upon inspection by state and local regulators. The system features password protection and unique codes that will be used as electronic signatures. Records will be kept of all logins and records created or edited during that login time. Any paper records will be retained on-site and stored in locked cabinets with access limited to the Patient Services Manager and General Manager. Any hard-copy information not stored will be shredded and disposed of in a secure receptacle. NHC will maintain records in auditable formats per local and state regulations and will make these records available for review during inspections and audits initiated by administrative ATTACHMENT 3 Packet Page 47 NHC SLO | CANNABIS RETAIL84 and regulatory bodies. NHC will maintain all other operation records on-site as required by SLO City Code including but not limited to detailed owner & employee information, licenses, permits, and insurance documents. NHC is committed to protecting patient and caregiver confidentiality and will not collect or maintain Protected Health Information. NHC will comply with HIPAA and Confidentiality of Medical Information Act guidelines in the maintenance of all membership records and information conveyed by a member to the dispensary regarding the member’s medical condition, information conveyed by a member to the dispensary regarding efforts to ameliorate or otherwise address symptoms associated with the member’s medical condition, or information regarding medical cannabis, medical cannabis products and/or edibles provided to a member. Such information will only be disclosed as required by local and state laws. Further, only authorized dispensary agents who have been trained on NHC’s privacy and recordkeeping policy and procedures will have access to patient records. Health & Safety – Patient Education To keep patients safe, NHC has developed a comprehensive plan for dispensing educational materials to registered patients and designated caregivers about the medical use of cannabis. Each registered patient and caregiver will receive his or her own written copy of our Patient Handbook (PH). The contents of the PH will be reviewed in detail with every patient during the patient orientation and registration process. The Patient Handbook contains a wide variety of topics to educate patients about our operations, including: • Review of State and Local Laws – Information regarding local, state and federal laws related to cannabis use, including the laws related to transportation of the drug across state lines (e.g. taking it on vacation, etc.) and the prohibition against smoking in public places, as well as statements that registered patients may not distribute cannabis to any other individual, and that they must return unused, excess, or contaminated product to the dispensary from which they purchased the product, for disposal; • Methods of Consumption Information – Information to assist in the selection of cannabis, describing the potential differing effects of various strains of cannabis, education on ingesting options of usable cannabis that are available from the ATTACHMENT 3 Packet Page 48 NHC SLO | CANNABIS RETAIL 85 dispensary, as well as availability of required paraphernalia needed to make use of those options; • Safe Smoking Techniques – Education on safe smoking techniques available to patients, and paraphernalia required to make use of those techniques; • Potential Side Effects – Education on the potential side effects of using medical cannabis, including a warning that cannabis has not been analyzed or approved by FDA, that there is limited information on side effects, that there may be health risks associated with using cannabis, and that it should be kept away from children; • Health Effects – Information describing the impact of potency and its role in determining proper dosages and titrations for different route of administration, a tool for tracking the strains used by patients and their caregivers and their associated effects, and a discussion of contraindications, tolerance, dependence, and withdrawal; • Cannabis Use Disorder – Information describing the signs and symptoms of cannabis use disorder and how to seek effective treatment; • Effects on Development of Adolescent Brain – Information and warnings about the negative effects of cannabis on the adolescent brain. • Substance Abuse Information – Facts regarding substance abuse signs and symptoms, as well as referral information for substance abuse treatment programs; and • Any other information determined to be required by local and state regulations. NHC staff members are committed to providing registered patients, designated caregivers, and medical cannabis professionals with accurate information on the health effects of medicinal cannabis. All staff members will complete medicinal cannabis risk and benefit training. NHC will utilize training materials such as “Cannabis: Benefits and Risks” by Amanda Reiman or comparable materials. NHC’s Patient Services Manager will monitor medicinal cannabis research to ensure our patients and community contacts are provided with the most accurate information related to the health effects of medicinal cannabis, and that the content contained in the Patient Handbook is accurate and up-to-date. NHC will also provide educational materials from Americans for Safe Access (ASA). ASA has compiled a number of educational booklets covering a range of medicinal conditions and the efficacy of medicinal cannabis in treating these conditions. These booklets are concise summaries for the administration of and current research regarding the application of medicinal cannabis in treating the associated condition. They contain clinical as well as anecdotal evidence on the efficacy of medicinal cannabis treatments and include citations of relevant research materials for further reading. These booklets will be available to ATTACHMENT 3 Packet Page 49 NHC SLO | CANNABIS RETAIL86 all patients free of charge. Booklets will be available for these specific conditions: • Cancer and Medicinal Marijuana • HIV/AIDS and Medicinal Marijuana • Chronic Pain and Medicinal Marijuana • Multiple Sclerosis and Medicinal Marijuana • Gastrointestinal Disorders and Medicinal Marijuana • Movement Disorders and Medicinal Marijuana • Aging and Medicinal Marijuana • Epilepsy and Seizures and Medicinal Marijuana NHC’s Patient Services Manager will constantly monitor and evaluate the content and quality of patient educational tools as well as the skill level of employees in educating patients and recognizing patterns of substance abuse. Health & Safety – Other Other health and safety topics are covered in NHC’s Sanitation Plan later in this section as well as in the Security Plan in Section 1.4. During employee training a number of other health and safety issues are reviewed, including but not limited to: • Procedures for a robbery or other crime. • Review of earthquake readiness procedures from the Governor’s Office of Emergency Services. • Fire prevention and procedures for an active fire. • Injuries and accidents. • Being a good business neighbor, including prevention of loitering. • Procedures for product recalls (immediate removal from shelves and contacting all purchasers of effected product batch immediately). Additionally, management level employees (including assistant managers) are required to go through CPR training. ATTACHMENT 3 Packet Page 50 NHC SLO | CANNABIS RETAIL 87 Starting Staff The proposed starting General Manager is Valnette Garcia, a highly experienced cannabis retail expert. Antonio Contreras and Kenneth Johson will be Floor Managers. Antonio and Kenneth are currently assistant managers at Natural Healing Center’s Grover Beach dispensary and have worked for NHC and House of Holistics for 4 years. Prior to opening, NHC will hold a hiring fair for additional staff. Those staff will be trained at NHC’s Grover Beach location prior to the opening of the SLO location. Local Hire Preference NHC is committed to hiring qualified San Luis Obispo residents as employees. As policy, we include a local hire preference for those residing within city limits in our hiring practices. NHC also commits that greater than 90% of its employees will be residents of San Luis Obispo County. Personnel Plan General Philosophy We strongly value workers, our greatest asset is our highly professional team members. NHC has a comprehensive staffing plan in place to guide the recruiting, hiring, training and managing of our employees. Highlights of the plan feature: • Precise definition of responsibilities. • Clearly understood chains of authority. • Well-paid, well-qualified, well-trained personnel. • High staff-to-patient ratio. • Professional recruiting practices. • Thorough training of new hires. Employee Handbook A comprehensive handbook provides information to guide employees’ behavior and relationship with the dispensary (available for review upon request). The manual, which will be furnished to all employees upon being hired, addresses: ATTACHMENT 3 Packet Page 51 NHC SLO | CANNABIS RETAIL88 • Section 1: The Way We Work • Section 2: Your Pay and Progress • Section 3: Time Away From Work and Other Benefits • Section 4: On the Job (covers various aspects of conduct policy and procedures) • Section 5: Safety in the Workplace Employee Recruitment NHC’s recruiting efforts will be primarily directed at candidates with the following qualifications: At least 21 years of age with heavy emphasis on maturity and experience. • Health-related educational/professional backgrounds • Interest and aptitude for healing arts • Spotless criminal record • Experience in restricted-access retail venues Training & Continuing Education Plan Registered dispensary agent candidates are hired on a three-month probationary status. During this period, they will participate in a rigorous training process, and be evaluated for suitability in a restricted-access medical environment. NHC has a comprehensive training curriculum that instructs department managers how to train staff members, and ensure comprehension and performance levels by using a Final Performance Test for each employee. The Final Performance Tests are comprised of demonstrable and measurable skills and knowledge required to perform basic job functions as identified in job descriptions. All employees will be required to pass a Final Performance Test before being moved out of their probationary employment period. The overall training curriculum is comprised of Leader’s Guides, which provide scripts for teaching all of the policies and procedures contained in the Operations Manuals and Trainee Workbooks that serve as a resource for each new hire during his or her training period. The training tools reference its Operations Manuals and operational supplements so that all employees are consistently and properly trained. These training references to official operational content reinforce employees’ understanding that all policies and procedures are found in the Operations Manuals and operational supplements should they ever have ATTACHMENT 3 Packet Page 52 NHC SLO | CANNABIS RETAIL 89 questions. The training curriculum also provides Quizzes and Daily Recaps to ensure the retention of detailed learning and performance objectives throughout the training process. All training is documented and filed in each employee’s human resource file securely located in the general management office. All employees go through Orientation Training, Safety Training, and Medical Training, and system training irrespective of department. Upon completion of those modules, employees then complete their respective departmental training programs that cover all of the policies, procedures, knowledge, and skills required to operate effectively and in full compliance within the respective departments. NHC’s Orientation training module will generally be conducted by the acting GM or Patient Services Manager. The following is covered in Orientation: • Completion of paperwork and administrative tasks such as assigning POS logins, email addresses, etc. • Review of the Patient Handbook • Review of the Employee Handbook, detailed instruction, and quiz • Review of the Safety Handbook • Legal training, including all state and federal laws relating to cannabis and medical cannabis , legal obligations of licensed cannabis facilities, rules and regulations of the facilities, sexual harassment (no tolerance), effective interaction with law enforcement personnel, and the rights and responsibilities of medical cannabis patients • Tours of the facilities and introductions to fellow staff NHC is also working with the SLO branch of the NAACP to hold diversity, inclusion, and unconscious bias trainings for staff, including management. Injury & Illness Prevention Program Safety training immediately follows Orientation Training and will be conducted by a member of the security management team or the Security Manager. In addition to its focus on the proper use of security measures and controls, safety training will include acceptable currency identification and counterfeit detection, warning signs of possible diversion to the illegal market, lock and alarm procedures, perimeter and entrance control, robbery and emergency response techniques, conflict resolution techniques, and diversion detection techniques. Ideally Medical Training will be conducted by the facility’s Patient Services Manager and may ATTACHMENT 3 Packet Page 53 NHC SLO | CANNABIS RETAIL90 involve a Substance Abuse Specialist with applicable portions of the training. Medical Training may be conducted at any point in the employee’s initial training period so long as it is completed before the employee’s Final Performance Test. Medical Training topics will include: • Privacy policy and procedures to ensure maintenance of patient confidentiality and proper handling of individual medical data in compliance with HIPAA** • Rights of and sensitivity toward disabled individuals • How to identify and interact with a patient having a medical emergency • Medical cannabis Risks & Benefits Training • How to provide support to patients and caregivers related to the assessment of symp- toms • Cannabis Use Patterns & the Detection of Dependence • Understanding of different strains of cannabis, methods, and signs of abuse or insta- bility of use • Sanitation procedures **Only authorized dispensary agents who have been trained on privacy and recordkeeping policy and procedures will have access to patient records. In addition to associate level training, all management level employees including members of the Executive Management Team are required to successfully complete a week-long, 8-hours per day, intensive management training course conducted by seasoned professionals with expertise in areas of management (HR, legal, financial, medical, etc.). At a minimum staff will receive 8 hours of ongoing training each year, but generally much more. Personnel Individual job descriptions have been developed for each position in NHC’s organization. The purpose is to ensure that all personnel are clear about their roles and responsibilities, and to understand how their positions contribute to the safe, efficient operation of the dispensary. Additional detail on training and evaluation for these positions can be found above in the Training section of this Business Plan. Positions addressed include the following: Principals/Executive Team – Ensure that the organization successfully delivers on its mission and business objectives; oversee the day-to-day operations of the facility, managing the core department managers (Patient Services, Inventory, Security); manage all strategies and tasks ATTACHMENT 3 Packet Page 54 NHC SLO | CANNABIS RETAIL 91 related to facilities, accounting, sales, marketing, public relations; ensure compliance with state laws and regulations; manage P&L financials; serve as liaisons to the company’s Advisory Committee and contractors. General Manager – Supervise the Member Services and Patient Care departments in providing patient reception, patient education and support, new patient orientation, and a positive patient experience overall; ensure the dispensary is in strict compliance with all state regulations with regard to patient registration and dispensary access; ensure educational materials are available to patients; orient patients as to their legal rights and responsibilities; receive and resolve any patient issues; supervise the daily operation of the Member Services and Patient Care departments in providing excellent patient service; oversee retail package handling, medicine display, proper dispensary floor storage of medicine, and accurate sales transactions and reporting; ensure full compliance in dispensing of medicine; ensure Patient Care staff provides outstanding patient service by providing medicine, product knowledge, and absolute accuracy in the sales process; monitor and analyze sales reports, address patient concerns when necessary, and coordinate with the Inventory Manager to track and fulfill dispensary floor product and cash drawer needs. Patient Services Assistant Manager/Floor Manager - Support the Patient Services Manager in supervising the daily operation of the Patient Services department, providing reception, new patient orientations and education, and in ensuring a positive patient experience; help the Patient Services Manager to resolve any patient issues; work to ensure dispensary compliance with local and state regulations; help monitor patient consultations and sales transactions; provide daily, weekly and monthly reports; coordinate with the Patient Services Manager to track and fulfill product and cash drawer needs. Member Services Associate/Receptionist – Greet patients upon entrance to the dispensary, verify and check in patients, conduct new patient orientation and education, input data into patient database, address questions and resolve complaints, address special needs, and assist the Security team in monitoring the dispensary’s security status. Patient Consultant/Budtender – Provide outstanding patient service by providing medicine, product knowledge, and absolute accuracy in the sales process; ensure medicine is sold only to current registered patients carrying a valid registration card, and that all sales are accurately and comprehensively tracked in the POS system; educate patients about available forms of medicine, offer product knowledge to patients on the most appropriate type of medicine based on their symptoms and medicating circumstances, and referring patient to other dispensary services as needed. ATTACHMENT 3 Packet Page 55 NHC SLO | CANNABIS RETAIL92 Inventory Manager – Oversee complete inventory and cash control and procurement of quality medicine from distributors; ensure full and complete storage, labeling, tracking and reporting of all medicine and cash; securely and accurately receive incoming product; rigorously enforce all quality control standards, ensuring that unacceptable quality medicine is never provided to patients. Inventory Assistant Manager – Support the Inventory Manager in his/her oversight of inventory and cash control; order and receipt of medicine; management of storage, labeling, tracking and reporting of all medicine and cash; enforcement of quality control standards; and oversight and coordination of all deliveries and delivery associates. Security Manager – Monitor, maintain and upgrade (as necessary) a comprehensive security system that includes access control, video surveillance, security personnel, centrally monitored alarm system and intrusion detection, lighting, inspection records, fire department lock box, and audit control and policy management system. Safeguard medicine at every stage, from receipt to sale. Protect the dispensary property, confidentiality and assets from theft, damage or acts of vandalism. Monitor and maintain a safe and secure environment that ensures the wellbeing of staff, patients and visitors, and full compliance with all laws and regulations. Supervise the Security team in the execution of their tasks. Security Assistant Manager – Work within the Security team to implement security policies and procedures for the dispensary, providing necessary assistance and support, and maintaining an optimally safe environment for patients, staff and visitors; act as the Security Manager On Duty when the Security Manager is not on-site. Security Associate - Work within the Security team to implement security policies and procedures for the dispensary, providing necessary assistance and support, and maintaining an optimally safe environment for patients, staff and visitors; act as a visible resource for the responsible and secure operation of the dispensary, interacting with patients and staff in a positive manner, while maintaining compliance with dispensary rules of conduct and state laws and regulations. Compensation and Benefits NHC will hire local members of the community to work within our facilities. We will provide a living wage as well as a quality benefits package for our workers. There will be a wage floor of $3 above minimum wage, with average compensation at or above 40% over median income for similar positions in mainstream businesses. We strongly believe that our employees’ health and wellbeing are inextricably linked to the success of SLO. NHC will also allow a labor peace agreement when the facility employs more than 20 non- management employees. ATTACHMENT 3 Packet Page 56 NHC SLO | CANNABIS RETAIL 93 Consent to Criminal Background Check All employees, managers and principals must consent to a criminal background check/ investigation. Completed city forms for all such individuals are on the following pages. We will also provide completed forms for our independent contractors upon request. Marketing & Advertising NHC only targets its advertising to those age 21+. Digital and online ads specifically exclude those younger than 21 years of age, and our website has an age verification system built in. All print and traditional advertising channels must show demographic data proving their audience is 70% of higher age 21+ for NHC to even consider an advertising relationship. NHC does not engage in any “outdoor advertising” like billboards that are visible from a public space (streets, sidewalks, parks, etc.). NHC also does not place advertising on vehicles, portable signs, or pamphlets handed out in public. NHC ensures that none of its advertising will be appealing to children. For example, none of our advertising or packaging will include cartoon characters or the words “candy”, “candies” or similar terms. NHC will also engage in a public advertising campaign that focuses on youth prevention and protecting against diversion to minors. Signage NHC will comply with all San Luis Obispo regulations that relate to signage. The following notices will be posted: 1. The sale, dispensing, or consumption of alcoholic beverages on or about the medical cannabis facility or in the parking area for the facility is prohibited. 2. The loitering by persons outside the facility is prohibited. Please see the following site signage plan prepared by CSRA Architecture. ATTACHMENT 3 Packet Page 57 NHC SLO | CANNABIS RETAIL 491 3. EDUCATION PLAN Committed to education and prevention programs. NHC believes all customers should have the knowledge to make informed choices. We put education of the benefits and the risks as a top priority. ATTACHMENT 3 Packet Page 58 NHC SLO | CANNABIS RETAIL492 3. Education Plan Patient/Customer Handbook To keep patients safe, NHC has developed a comprehensive plan for dispensing educational materials to customers, patients and designated caregivers about the use of cannabis. Each customer will receive their own written copy of our Patient Handbook (PH). The contents of the PH will be reviewed in detail with every patient during the patient orientation and registration process. The Patient Handbook contains a wide variety of topics to educate patients about our operations, including: • Review of State and Local Laws – Information regarding local, state and federal laws related to cannabis use, including the laws related to transportation of the drug across state lines (e.g. taking it on vacation, etc.) and the prohibition against smoking in public places, as well as statements that registered patients may not distribute cannabis to any other individual, and that they must return unused, excess, or contaminated product to the dispensary from which they purchased the product, for disposal; • Methods of Consumption Information – Information to assist in the selection of cannabis, describing the potential differing effects of various strains of cannabis, education on ingesting options of usable cannabis that are available from the dispensary, as well as availability of required paraphernalia needed to make use of those options; • Safe Smoking Techniques – Education on safe smoking techniques available to patients, and paraphernalia required to make use of those techniques; • Potential Side Effects – Education on the potential side effects of using medical cannabis, including a warning that cannabis has not been analyzed or approved by FDA, that there is limited information on side effects, that there may be health risks associated with using cannabis, and that it should be kept away from children; • Health Effects – Information describing the impact of potency and its role in determining proper dosages and titrations for different route of administration, a tool for tracking the strains used by patients and their caregivers and their associated effects, and a discussion of contraindications, tolerance, dependence, and withdrawal; • Cannabis Use Disorder – Information describing the signs and symptoms of cannabis use disorder and how to seek effective treatment; • Effects on Development of Adolescent Brain – Information and warnings about the ATTACHMENT 3 Packet Page 59 NHC SLO | CANNABIS RETAIL 493 negative effects of cannabis on the adolescent brain. • Substance Abuse Information – Facts regarding substance abuse signs and symptoms, as well as referral information for substance abuse treatment programs; and • Any other information determined to be required by local and state regulations. NHC staff members are committed to providing registered patients, designated caregivers, and medical cannabis professionals with accurate information on the health effects of medicinal cannabis. All staff members will complete medicinal cannabis risk and benefit training. NHC will utilize training materials such as “Cannabis: Benefits and Risks” by Amanda Reiman or comparable materials. NHC’s Patient Services Manager will monitor medicinal cannabis research to ensure our patients and community contacts are provided with the most accurate information related to the health effects of medicinal cannabis, and that the content contained in the Patient Handbook is accurate and up-to-date. NHC will also provide educational materials from Americans for Safe Access (ASA). ASA has compiled a number of educational booklets covering a range of medicinal conditions and the efficacy of medicinal cannabis in treating these conditions. These booklets are concise summaries for the administration of and current research regarding the application of medicinal cannabis in treating the associated condition. They contain clinical as well as anecdotal evidence on the efficacy of medicinal cannabis treatments and include citations of relevant research materials for further reading. These booklets will be available to all patients free of charge. Booklets will be available for these specific conditions: • Cancer and Medicinal Marijuana • HIV/AIDS and Medicinal Marijuana • Chronic Pain and Medicinal Marijuana • Multiple Sclerosis and Medicinal Marijuana • Gastrointestinal Disorders and Medicinal Marijuana • Movement Disorders and Medicinal Marijuana • Aging and Medicinal Marijuana • Epilepsy and Seizures and Medicinal Marijuana NHC’s Patient Services Manager will constantly monitor and evaluate the content and quality of patient educational tools as well as the skill level of employees in educating patients and recognizing patterns of substance abuse. ATTACHMENT 3 Packet Page 60 NHC SLO | CANNABIS RETAIL494 Educational Signage NHC will post educational signage in the retail area covering cannabis use disorder, effects on the adolescent brain, and similar topics. Seminars NHC will team up with other local cannabis professionals to hold periodic educational seminars regarding responsible use, diversion prevention, etc. Seminars will be well publicized to the community. Partnering with Community Groups NHC will partner with drug prevention groups like POSAFY (Prevention of Substance Abuse for Youth) to ensure the community is educated about the negative effects of cannabis on children and young adults. NHC hopes to implement community-wide programs through these partnerships. NHC is also willing to fund a school program that is focused on prevention of drug use. NHC will enter into discussions with city officials, law enforcement agencies, and San Luis Unified School District officials to develop and fund such a program. ATTACHMENT 3 Packet Page 61 NHC SLO | CANNABIS RETAIL 509 5. LIGHTING PLAN Highlights • Energy Efficient LED Lights • Dark Sky Compliant Exterior Lighting ATTACHMENT 3 Packet Page 62 NHC SLO | CANNABIS RETAIL510 5. Lighting Plan Interior Lighting The retail lighting will be high efficiency, LED lamp type, microprocessor controlled with an electronic safety circuit. It maintains a very low heat dissipation rating and is a reflector type fixture for maximum light distribution. It will be code compliant for all task lighting. A baseline level of lighting will remain illuminated during overnight hours for security purposes. Exterior Lighting The exterior building and site lighting will be surface mounted, LED lamp type and will light all entries, exits, delivery areas and parking areas during nighttime hours. All exterior lights will have a light sensitive switching system and will be code compliant. All exterior lights will also be “dark sky compliant” to reduce light pollution. The following exhibit shows the exact lighting placement in more detail. ATTACHMENT 3 Packet Page 63 NHC SLO | CANNABIS RETAIL 511ATTACHMENT 3 Packet Page 64 NHC SLO | CANNABIS RETAIL 537 7. WATER EFFICIENCY PLAN Highlights • Rainwater Capture System • Low-Flow Fixtures • Drip Irrigation • Follows Green Building Guidelines ATTACHMENT 3 Packet Page 65 NHC SLO | CANNABIS RETAIL538 7. Water Efficiency Plan Water usage is limited to the two ADA compliant restrooms and one sink in the employee break room in the cannabis retail building. In the hemp retail building, water usage is limited to one ADA compliant restroom. On the exterior, water usage is limited to drip irrigation for drought tolerant landscaping. Rain Water Recapture NHC will install a rain water capture system that collects water flowing from the buildings gutters. This water will be used for the drip irrigation system. Drip Irrigation System The drip irrigation system will be electronically controlled to only water the drought tolerant landscaping during non-daylight hours. The system shall be designed to prevent run-off onto paved surfaces. Additionally, at least 3 inches of mulch will be applied to the landscaped areas to prevent water evaporation. Water used for irrigation will come from the rain water capture system. Low Flow Fixtures NHC will install dual-flush low-flow toilets, with a water usage of 1.28 gallons or less per flush. NHC will also install faucet aerators that will not exceed 0.5 GPM for bathroom sinks and 1.5 GPM for the employee breakroom sink. NHC will continuously monitor water usage to identify leaks or other problems. Any identified issues will be promptly addressed. ATTACHMENT 3 Packet Page 66 NHC SLO | CANNABIS RETAIL 539 8. ODOR CONTROL PLAN Highlights • Advanced Air Handling System (All Electric) • No Detectable Odor ATTACHMENT 3 Packet Page 67 NHC SLO | CANNABIS RETAIL540 8. Odor Control Plan Air Handling Systems Our dispensary will not emit any cannabis odor and will include the following: The proposed HVAC system will provide internal pressurized air conditioning, complete dehumidification, temperature control and extensive air filtration odor control. The system utilizes a dynamic polarized media air-cleaning component installed on the air intake side. This works with an activated carbon matrix system installed in the duct system on the air exhaust side of the HVAC system. Dynamic air cleaners are used due to their ability to remove harmful spores and bacteria. This type system is best suited for the required odor removal and lessens the overall maintenance of the system. The dynamic air cleaner system offers low static pressure resistance compared to passive filters, which, in turn, are more energy efficient. The specific type of dynamic system will be a dynamic V8 and ACM system, for highly efficient odor removal. The advantage is primarily due to the ability to eliminate the traditional pellet-based carbon systems and improved upon the resistance to airflow for lower energy consumption. Additionally, the ACM systems do not shed carbon dust, therefore no additional filtration is required downstream to further restrict airflow. Most importantly, the ceramic carbon does not absorb moisture to load prematurely in humid conditions making it more efficient. The system will be monitored for air- quality with a consistent maintenance program to insure efficiency and air quality are kept at an acceptable and compliant level of operation. Additionally, NHC SLO has committed to an all-electric approach to Zero Net Energy as a means to lesson our collective dependence on fossil fuels and has retained Jennifer Rennick, AIA, a Certified Energy Analyst to analyze and design aspects of this project that related to energy use. To meet the project’s required mechanical fresh air ventilation while providing odor control to the building’s exhaust air stream, the project design team is considering high efficiency packaged electric air-source heat pumps and specialized filtration systems. The preliminary energy modeling includes (3) 4-ton Trane Precedent air- source heat pumps with economizers, and the associated duct distribution system is located within the conditioned envelope. The specific and detailed mechanical plan will be developed in accordance with the California Mechanical Code by a California licensed mechanical engineer and will include a developed and conforming Energy Analysis (Title 24) attachment. Additionally, smaller type units, or carbon filtered wall exhaust/supply fans may also be used to compliment the main system and to provide full ventilation treatment and conditioning through out the building. ATTACHMENT 3 Packet Page 68 NHC SLO | CANNABIS RETAIL 541 These smaller type units utilize an absorbent carbon filter for odor removal and energy efficiency. The facility will employ complimentary passive systems to work in conjunction with the air handling equipment. Specifically, entry vestibules with redundant type ingress and egress areas will be utilized. This will eliminate infiltration problems and provide a backup barrier to residual air handling and odor prevention. Please see Section 6 Building and Site Plans for more information and specific unit models. ATTACHMENT 3 Packet Page 69 NHC SLO | CANNABIS RETAIL 543 9. HAZARDOUS MATERIALS PLAN Highlights • No Hazardous Materials On Site ATTACHMENT 3 Packet Page 70 NHC SLO | CANNABIS RETAIL544 9. Hazardous Materials Plan NHC will not have any hazardous materials on site at any time. Cleaning chemicals will be natural and eco-friendly whenever possible. In the unlikely event that any materials classified as hazardous by the OSHA Hazard Communication Standard are needed, the following shall be completed before the materials are brought on site: • A written Hazardous Communications program • Safety Data Sheets for each material • Employee safety training • Notice to the City of SLO with a list of the materials and their locations • The acquisition of safety equipment, including but not limited to: respirators, tarps, gloves, etc. ATTACHMENT 3 Packet Page 71 Cannabis Waste Management Cannabis waste shall be stored, managed, and disposed of in accordance with all applicable waste management laws, including, but not limited to, Division 30 of the Public Resources Code. Cannabis goods intended for disposal shall remain on the licensed premises until rendered into cannabis waste. NHC shall ensure that: (1) Access to the cannabis goods is restricted to the licensee, its employees or agents; and (2) Storage of the cannabis goods allocated for disposal is separate and distinct from other cannabis goods. To be rendered as cannabis waste for proper disposal, including disposal as defined under Public Resources Code section 40192, cannabis goods shall first be destroyed on the licensed premises. This includes, at a minimum, removing or separating the cannabis goods from any packaging or container and rendering it unrecognizable and unusable. Cannabis waste on the licensed premises shall be secured in a restricted access receptacle located in the delivery bay. Access to the receptacle is limited to specified employees or an authorized waste hauler. NHC shall report all cannabis waste activities, up to and including disposal, into the track and trace system and shall include the following information: (A) The name of the employee performing the destruction or disposal. (B) The reason for destruction and disposal. (C) The entity disposing of the cannabis waste. ATTACHMENT 3 Packet Page 72 NHC SLO | CANNABIS RETAIL 545 10. ENERGY EFFICIENCY PLAN Highlights • Net Zero Project • Green Building Standards • Fossil Fuel Free - No Natural Gas ATTACHMENT 3 Packet Page 73 NHC SLO | CANNABIS RETAIL546 10. Energy Efficiency Plan Prepared by Jennifer Rennick, AIA, CEA Jennifer Rennick Architecture & Consulting With an emphasis on carbon-free and carbon reduction in general, the Energy Efficiency Plan documents the best way to provide reliable efficient energy sources to the Natural Healing Center (NHC) in San Luis Obispo. NHC of San Luis Obispo is committed to a 100% operational energy off-set with on-site re- newable energy. The Energy Efficiency Plan is a means to achieving Zero Net Energy and an important aspect of the project’s carbon and global warming potential (GWP) reduction plan. The plan’s execution will include all aspects of the project that address how the project will reduce its carbon footprint and provide leadership to the community through energy efficient operations, carbon free energy sources, and low GWP construction materials. Plan Process Summary: Step 1) Commit to carbon-free energy sources and low carbon and GWP index construction materials. Step 2) Assess the energy needs of the project, including exterior and interior lighting, heating and cooling, appliances/computers/ security systems, ventilation, product temperature control units, electric vehicle charging, etc. Step 3) Look for ways to reduce energy use, and carbon. Exceed 2016 Energy Code and use 2019 Code as a starting point Step 4) Size on-site renewable energy system. (Repeat Steps 2 and 3 as needed) Step 5) Evaluate construction assemblies and for low global warming po- tential, low carbon and/or carbon sequestering materials wher- ever possible --including transportation, material acquisitions, affordability and durability. Step 6) Commission the building systems and commit to a regular main- tenance schedule. Step 7) Evaluate first year performance, make adjustments if needed: Register with NBI, certify under ILFI’s Net Zero Energy Building program and/or ILFI Reveal Label. ATTACHMENT 3 Packet Page 74 NHC SLO | CANNABIS RETAIL 547 Early Energy Assessment and Ownership Goals Based on the conceptual drawings for the project, we have preliminarily assessed the project’s energy needs by evaluating similar facilities under the same ownership and by creating an en- ergy model of the proposed facilities. To achieve the ownership goal of Zero Net Energy (ZNE), the design team has begun looking at building energy performance that would meet and exceed the 2019 Title 24 Energy Standards with an eye towards the 2021 Standards. The 2021 Non-Res Energy Standards are scheduled to bring more of California’s building stock under the California state wide ZNE goal. Construction Material Considerations The project team will be utilizing an existing CMU and wood stud structure. It is the desire of the ownership team to incorporate as much of the existing structure as possible, which allows the project to reduce its material carbon footprint as compared to new construction. To meet the energy efficiency goals of the envelope, the design team has begun to explore various options for insulating the existing walls and roof. Final selection will be based on durability, transpor- tation and manufacturing embodied energy, and product affordability. The team will consider plant and wood based products to further reduce the carbon associated with product manu- facturing and to promote the use of renewable materials. Energy Modeling Results The preliminary energy modeling results exceed current 2016 Energy Code Standards by ap- proximately 28%. The reduction in energy use is based on improving the insulation level of the existing walls and roof, installing a certified cool roof, using high performance low-e2 windows, high efficiency heat pumps and LED lighting. The reduction in energy use compared to the 2016 Energy Code baseline is estimated to avoid 6,900 lbs/yr of CO2 emissions. The Energy Plan encompasses an evaluation of what energy end-uses are contributing the most to the energy (and CO2) footprint of the project. See Fig 3 for a breakdown. The largest en- ergy end-uses after we applied energy saving measures to the envelope, lighting and mechan- ical systems, are plug loads and interior lighting. Through employing plug load management techniques, Energy Star equipment, and additional lighting controls the project’s final energy use is expected to be less than currently estimated. ATTACHMENT 3 Packet Page 75 NHC SLO | CANNABIS RETAIL548 Preliminary PV System Sizing and Basis of Design A renewable energy system producing approx 58,500 kWh/yr would off-set all of the building energy use and require about 2000 sq ft of area. The building roof is large enough to accommo- dated an array of this size. For initial system sizing we assumed SolarWorld 290 mono modules. The renewable solar system is estimated to save over 1,439 tons of CO2 over the life of the system. See Figs 3 and 4 for the renewable energy system details. Fig 3. Proposed System Details and Energy Production for Initial System Sizing Tilt: 25o Azimuth: 216o 3” Air Gap Shade reduces production: 0% PV Panels:112 x SolarWorld, Model: SW 290 Mono Black Inverters:2 x Solectria Renewables, Model: PVI15kW-208 System Life PV System: 30 years. Inverters: 12 years. Total Panel Area:2,022 sq-ft System Peak Power:32.48 kW DC (31.181 kW AC, 28.611 kW CEC) Annual Production:58,513 kWh. Supplying 100% of annual electric use ATTACHMENT 3 Packet Page 76 NHC SLO | CANNABIS RETAIL 549 Fig 4 SW 290 Mono. SolarWorld’s commitment to manufacture in the US and source materials within the US, supports our economy and further helps to reduce the carbon footprint and embodied energy associated with the project. Electric Vehicle Charging The Ownership is planning to include at least 2 parking spaces that can accommodate an electric vehicle charging terminal. We recommend the installation of Level 2 Energy Star quali- fied products With an additional 9 solar panels (162 sq ft), the project could off-set 4500 kWh/ yr for a cumulative driving range of approximately 15,000 mi or 600 to 750 hours of charging at a 20-25 RPH. The current roof plan /PV layout could accommodate 18 solar panels on the main building lower roof without compromising the project’s ZNE goals. All Electric HVAC and DHW The NHC SLO ownership has committed to al all electric approach to Zero Net Energy as a means to lesson our collective dependence on fossil fuels. To meet. the project’s required me- chanical fresh air ventilation while providing odor control to the building’s exhaust air stream, the project design team is considering high efficiency packaged electric air-source heat pumps and specialized filtration systems. The preliminary energy modeling includes (3) 4-ton Trane Precedent air-source heat pumps with economizers, and the associated duct distribution sys- tem is located within the conditioned envelope. For domestic hot water several all-electric options were explored. Given the project type, scale and relatively low hot water needs, the best option for energy efficiency and reduced carbon footprint are a few small 6 gal point of use electric water heaters. Technically, under the 2016 Energy Code, the project will use more energy for DHW than a code compliant baseline system, but the increased energy use is relatively small in comparison to the overall project energy use. Hot water is approx 7% of the total energy use, while all lighting accounts for 38%, space con- ditioning accounts for 23% and plug loads will likely account for 32% or more. A small electric water heater at each hot water hub with a PV energy off-set is the most feasible option for sav- ing energy in this application. ATTACHMENT 3 Packet Page 77 NHC SLO | CANNABIS RETAIL550 Commissioning (Cx) and System Performance To ensure that the project will meet its energy goals the ownership has committed to commis- sioning services (Cx) and the regular maintenance of energy and water systems. The Cx services will take place at construction completion and is a voluntary measure under Title 24 for projects under 10,000 sq ft. Commissioning services will reinforce the ownership’s commitment to energy efficiency and lasting performance. Energy Performance Recognition and Community Leadership NHC of San Luis Obispo is committed to a Zero Net Energy project and as such, has committed to an all electric facility with 100% renewable energy off-set. The ownership team is intending to register the project with New Building Institute (NBI) and certify the building as a Net-Zero Energy Building (NZEB) with International Living Futures Institute (ILFI). At this time NZEB Certification is one of the only programs in the world that verifies net zero energy building performance . The certification is significant given that the program qualification is based on verified actual perfor- mance after one full year of operation. This will bring recognition to the ownership for their quali- ty commitment and to the City in leading the State and the Nation towards a carbon free future. ATTACHMENT 3 Packet Page 78 NHC SLO | CANNABIS RETAIL 551 Fig 7 Reveal Label The newly updated Reveal label also operates as a verification tool for sustainability initiatives such as the 2030 Challenge and the AIA 2030 Commitment. Reveal is intended to highlight these buildings, to demonstrate leadership in climate solutions. As part of the NZEB commitment the project will explore registering with ILFI’s Reveal label. The Reveal label provides a visual snapshot of the building’s operational performance and energy efficiency goals. It will show transparency and the ownership’s continued commitment to sustain- ability and a carbon-free future. ATTACHMENT 3 Packet Page 79 Page intentionally left blank. Packet Page 80