HomeMy WebLinkAbout10-06-2015 Item 08 - 9-1-1 Equipment Upgrade
Meeting Date: 10/6/2015
FROM: Keith Storton, Acting Chief of Police
Prepared By: Kerri Rosenblum, Communications & Records Manager
SUBJECT: 9-1-1 EQUIPMENT UPGRADE
RECOMMENDATION
Award the contract between AT&T and the City using the State Master Purchase Agreement to
replace the existing 9-1-1 phone system equipment with new and upgraded 9-1-1 equipment.
DISCUSSION
Project Detail
The main purpose of this item is to authorize the replacement of the 9 -1-1 system. The goal of
the State of California 9-1-1 Section Branch (CA 9-1-1 Branch) is to enable each agency that
provides dispatch services (also known as a Public Safety Answering Point or PSAP which is the
City’s Emergency Communications Center) to provide the fastest, most reliable, and cost-
effective access to emergency services for any 9-1-1 caller in California.
In order to keep vital 9-1-1 equipment current and reliable the CA 9-1-1 Branch created a
funding policy and Master Purchase Agreement (MPA) for California agencies. Every five to
seven years, a PSAP can submit a request to the State to upgrade or replace 9-1-1 equipment.
The City needs to replace the 9-1-1 equipment at the Emergency Communications Center in
2016.
The MPA are contracts that are competitively bid and available to agencies that expend public
funds. These types of agreements establish a pre-qualified list of vendors and simplify the
purchasing process for the end user, by utilizing fair and reasonable pricing. PSAPs may use the
MPA to purchase Customer Premise Equipment (CPE) and maintenance services. The State of
California awarded the new statewide 9-1-1 Systems and Services MPA to nine contractors who
were responsive to the Request for Proposal (RFP) 1104-14 technical and administrative
requirements.
Use of the MPA is not mandatory; however, it offers direct funding by the CA 9-1-1 Branch to
the Contractor. However, PSAPs may choose to use their local procurement processes, pay the
Contractor direct, and request reimbursement from the CA 9-1-1 Branch.
In order to provide funding in an equitable manner throughout the State, the CA 9-1-1 Branch
has established a CPE funding fixed allotment calculation that is based on each PSAP’s volume
of 9-1-1 calls. The State performed a 9-1-1 call-traffic analysis and calculated the City’s
allotment at $330,000.
8
Packet Pg. 29
AT&T provided a quote in the amount of $254,041.13. Our City has a long standing good
relationship with AT&T. The Dispatchers are comfortable using the proposed equipment and we
would like to continue with services provided.
Vendor Selection – 9-1-1 System
In addition to being on the MPA list with pricing some Vendors will make contact with agencies
coming up for renewal. AT&T was the first vendor to contact our agency and provide a quote to
the City. AT&T has been our supplier for the last decade. In 1998 the City shifted from AT&T
based on a previous System Administrator request but moved back to AT&T with the next
contract while designing the new Emergency Communications Center in 2006. AT&T has been
the City’s contractor since that time and provides a complete system and services from the 9-1-1
trunks to maintaining the phone consoles. They also have local personnel for maintenance,
support, and troubleshooting.
The Emergency Communications Center currently uses the VIPER system and is comfortable
with this equipment for answering both emergency and nonemergency phone calls. In addition to
upgrading current equipment AT&T has included three Mobile Phone Lap Top computers which
will be used for answering 9-1-1 and business calls but will also be deployable in the event of an
evacuation or major disaster. These three lap tops will help achieve our goal toward disaster
preparedness. They are also installing DSL or other high speed connectivity for remote access.
Another quote was provided by Carousel Industries which was recently added to the MPA. They
proposed a different vendor’s phone system and provide training for our IT staff as first
responders for trouble shooting in addition to their remote access. They currently do not have
city or county local support personnel. Our City’s IT department is minimally staffed and adding
high liability 9-1-1 equipment to their workload would not be prudent. In addition their final
quote came in at $316,208.96.
AT&T has a proven track record providing service and support to our City. Their quote is the
least expensive and they are offering the same phone system that our employees are comfortable
using. Additionally we will gain three phone laptops for field operations in the event of an
evacuation.
City policy (Financial Management Manual Section 405-I) allows the use of cooperative
purchasing contracts which is being proposed in this case.
CONCURRENCES
A presentation of the CA 9-1-1 Branch Funding was provided to the IT Network Services Staff,
the Finance and IT Director, and Police Staff on August 26, 2015 by the Communications &
Records Manager. There was unanimous agreement to use the State MPA and to select AT&T
as the vendor for the 9-1-1 upgrade.
8
Packet Pg. 30
FISCAL IMPACT
The City Council approved the capital improvement project to replace the 9-1-1 system as part of
the 2015-17 Financial Plan. Funding allocated was $250,000 for the 9-1-1 system replacement.
Since that time, the State has authorized funding in the amount up to $330,000. The AT&T
quote is in the amount of $254,041.13. Through the contract agreement the State will pay AT&T
direct for the proposed system. As a result of the direct billing to the State no budget
amendments are required. The fact that State funding has become available for this project
means that some of the 9-1-1 CIP will be repurposed to purchase the audio recording system and
five years of maintenance which has turned out to be about $32,000 more expensive than
anticipated. Staff is hopeful that the State funding may cover both the 9-1-1 system upgrade and
the audio recording system. Once both projects are completed the remaining CIP funding will be
returned to the appropriate fund balance.
ALTERNATIVE
The City could choose Carousel Industries as the new vendor and support for our 9-1-1
equipment. The price of this contract is significantly higher and the City is working to apply
residual funds towards the CIP for the Audio Recording Equipment replacement as it has a direct
nexus to 9-1-1. The City would also need to reevaluate how it prioritizes deployment of its IT
personnel because this option would require increased levels of devoted staff..
Attachments:
a - Advanced Notification for CP Equipment Funding
b - AT&T Quote
c - AT&T Statement Of Work
d - Carousel Industries Quote
8
Packet Pg. 31
8.a
Packet Pg. 32
At
t
a
c
h
m
e
n
t
:
a
-
A
d
v
a
n
c
e
d
N
o
t
i
f
i
c
a
t
i
o
n
f
o
r
C
P
E
q
u
i
p
m
e
n
t
F
u
n
d
i
n
g
(
1
1
3
3
:
9
-
1
-
1
S
y
s
t
e
m
U
p
g
r
a
d
e
)
DATE 9/30/2015
Account Manager Jeff Cushman System:Power911 VIPER
Phone 858-886-1140 PowerMIS
Email jc6785@att.com
Number of Positions 6
Tax Rate 8.000%
Equipment 97,049.05$
Includes:
Number of Positions:6 Taxable Equipment 95,869.05$
Tax 7,669.52$
Installation and Training 51,136.31$
Subtotal 155,854.89$
$1,562.48 74,999.04$
System Total:$230,853.93
Equipment and Training 13,129.64$
Includes:
Number of Positions:6 Taxable Equipment 12,306.19$
Tax 984.50$
Installation 841.55$
Subtotal 14,955.69$
$171.49 8,231.52$
System Total:$23,187.21
Grand Total:$254,041.13
This Quote Valid until 12/29/2015
Maintenance:
x 48 Months Maintenance Years 2-5
Year 1 included with system
AT&T supplied access is for remote maintenance.
AT&T to supply host network connectivity and high speed remote access
Installation
Training
Quote Summary
Customer
San Luis Obispo Police Department
PowerMIS
Pow er911 VIPER
Installation
Training
Maintenance:
x 48 Months Maintenance Years 2-5
Year 1 included with system
Proprietary Information
Not for use or disclosure outside AT&T without written agreement 1 of 1
8.b
Packet Pg. 33
At
t
a
c
h
m
e
n
t
:
b
-
A
T
&
T
Q
u
o
t
e
(
1
1
3
3
:
9
-
1
-
1
S
y
s
t
e
m
U
p
g
r
a
d
e
)
San Luis Obispo PD SOW Date: 10SEPT2015
Version 1.0 This Scope of Work and associated Cost Table is valid 120 day from above date
San Luis Obispo Police Department
With
SCOPE OF WORK
For
Power 911 / VIPER
Power MIS
Project
8.c
Packet Pg. 34
At
t
a
c
h
m
e
n
t
:
c
-
A
T
&
T
S
t
a
t
e
m
e
n
t
O
f
W
o
r
k
(
1
1
3
3
:
9
-
1
-
1
S
y
s
t
e
m
U
p
g
r
a
d
e
)
San Luis Obispo PD SOW Date: 10SEPT2015
Version 1.0 This Scope of Work and associated Cost Table is valid 120 day from above date
Table of Contents
1.0 OVERVIEW ........................................................................................................................1
1.1 PURPOSE & OBJECTIVES ...................................................................................................1
1.2 REUTILIZATION OF EXISTING EQUIPMENT .............................................................................2
1.3 EQUIPMENT REMOVAL & DISPOSAL .....................................................................................2
2.0 DESIGN SOLUTION...........................................................................................................2
2.1 CALL PROCESSING .............................................................................................................2
2.2 BACKROOM SYSTEM ..........................................................................................................4
2.3 SYSTEM GROWTH CAPABILITIES .........................................................................................5
2.4 CONNECTIVITY ...................................................................................................................5
2.5 SYSTEM PROGRAMMING .....................................................................................................5
2.6 INTEGRATION REQUIREMENTS .............................................................................................6
3.0 CHANGE REQUESTS ........................................................................................................6
4.0 ACCEPTANCE TESTING ...................................................................................................7
5.0 RESPONSIBILITIES ..........................................................................................................7
5.1 AT&T PROJECT TEAM .......................................................................................................7
5.2 PROJECT MANAGER ...........................................................................................................8
5.3 AT&T RESPONSIBILITIES ...................................................................................................8
5.4 SAN LUIS OBISPO PD RESPONSIBILITIES .............................................................................8
6.0 INSTALLATION SCHEDULE .............................................................................................9
7.0 MAINTENANCE PLAN .......................................................................................................9
7.1 MAINTENANCE AND REMOTE ACCESS SERVICES CAPABILITIES .............................................9
7.2 POST-INSTALLATION SUPPORT LIMITATIONS ......................................................................10
7.3 REPAIR OF UNSUPPORTED FAILURES ................................................................................11
8.0 TRAINING .........................................................................................................................11
8.1 SUPERVISOR/DISPATCHER TRAINING .................................................................................11
8.2 TRAINING DOCUMENTATION ..............................................................................................11
8.3 SERVICE MANUAL DOCUMENTATION ..................................................................................11
9.0 DOCUMENT ACCEPTANCE............................................................................................12
APPENDIX A: AGENCY COMPLIANCE - SITE CERTIFICATION DOCUMENT ......................13
APPENDIX B: LAN/WAN POLICY .............................................................................................14
APPENDIX C: DISPATCH AND EQUIPMENT FLOOR PLANS ................................................15
APPENDIX D: PRICING & TERMS ............................................................................................17
APPENDIX E: CHANGE ORDER REQUEST FORM .................................................................18
APPENDIX F: MAINTENANCE PROCEDURES ........................................................................19
8.c
Packet Pg. 35
At
t
a
c
h
m
e
n
t
:
c
-
A
T
&
T
S
t
a
t
e
m
e
n
t
O
f
W
o
r
k
(
1
1
3
3
:
9
-
1
-
1
S
y
s
t
e
m
U
p
g
r
a
d
e
)
San Luis Obispo PD SOW Date: 10SEPT2015
Version 1.0 Page 1 Prepared By: Robert Russo
1.0 OVERVIEW
1.1 Purpose & Objectives
The purpose of this document is to describe the work to be performed by AT&T
California (herein referred to as Contractor) in satisfying the E9-1-1 system requirements
for San Luis Obispo PD (herein referred to as Agency). In order to achieve the proposed
system design the following system work operations are required: Upgrade existing
Intrado Power 911/VIPER system. The aforementioned equipment will be used to
terminate various trunks, lines and data circuits required to process E9-1-1, and
administration calls by the Agency.
AT&T will provide the following products:
Intrado Call Processing Equipment
Qty Power 911/VIPER
1 VIPER Core Servers (4) & Software (OS, SQL, etc.)
1 Power 911 Server
2 CAMA Interface Module (4 trunks per module)
5 AIM Modules (4 lines per module)
4 VIPER Gateway Shelf
2 -48V Power Supply & Shelf for VIPER system
2 24 Port Ethernet Switch
6 Power 911 Intelligent Workstations (includes CPU, VIPER backroom interface
components, Audio Interface equipment, keyboard, and mouse).
6 Integrated Telephony & Radio Recorder (ITRR)
6 22" Flat panel widescreen monitor w/ built-in speakers
6 Genovation 48 button keypad
3
Laptop Position (includes laptop, docking station, backroom interface
components, audio interface equipment, keyboard, mouse, transport case, and
Power 911/VIPER license/software. Includes 22” widescreen monitor,
Genovation keypad, IRR, and other ancillary equipment. (Included at no cost to
Agency)
Intrado Data Management Equipment
Qty Power MIS
1 Power MIS Server
6 Power MIS Data License (per position)
3 Power MIS Data License (per laptop position) (included at no cost to Agency)
1 Power MIS Concurrent Client License
1 Network (color) printer
Agency will supply following system components:
Qty Item Description
- Building UPS for backroom and positions
8.c
Packet Pg. 36
At
t
a
c
h
m
e
n
t
:
c
-
A
T
&
T
S
t
a
t
e
m
e
n
t
O
f
W
o
r
k
(
1
1
3
3
:
9
-
1
-
1
S
y
s
t
e
m
U
p
g
r
a
d
e
)
San Luis Obispo PD SOW Date: 10SEPT2015
Version 1.0 Page 2 Prepared By: Robert Russo
System components NOT included in the sale:
Item Description
CDR Printer / ePrinter
IP Admin Phones
Power Map Upgrade
NetClock
Long-term Voice Recorder (LVR)
UPS (backroom/positions)
**Please refer to Line Item price list for all parts in Appendix D.**
The equipment provided by ATT will comply with State of California Contract 5-5-
12-58-01 AT&T CALIFORNIA and any FCC requirements for E9-1-1. It will also meet
the NENA requirements for displaying ANI/ALI Phase II wireless calls.
1.2 Reutilization of Existing Equipment
The following equipment has been certified to be compatible with current technology and
in good condition. This equipment will be reutilized:
Qty Item Description
6 Existing backroom to workstation wiring
Re-utilization of existing equipment may require additional system down time that results
in the Agency going to Alternate Answer.
*Note: Any IWS workstation that can be re-used for peripheral purposes will be evaluated
for use. All workstations must meet minimum vendor specifications to be re-used.
1.3 Equipment Removal & Disposal
Intrado Equipment
The following equipment will be left at the Agency’s building by AT&T:
VIPER & Power 911 servers, workstations and ancillary components
Miscellaneous VIPER components not being re -used
In the event the old equipment must be removed, AT&T technicians will work with the
Agency’s personnel to remove the above equipment. AT&T technicians will place old
equipment in an area designated by the Agency. AT&T technicians will not remove any
existing equipment from San Luis Obispo PD’s building.
2.0 DESIGN SOLUTION
2.1 Call processing
System Overview
AT&T will provide a complete E9-1-1 system solution from a high-level perspective by
deploying Call-Processing, and Data-Management related system equipment. The
8.c
Packet Pg. 37
At
t
a
c
h
m
e
n
t
:
c
-
A
T
&
T
S
t
a
t
e
m
e
n
t
O
f
W
o
r
k
(
1
1
3
3
:
9
-
1
-
1
S
y
s
t
e
m
U
p
g
r
a
d
e
)
San Luis Obispo PD SOW Date: 10SEPT2015
Version 1.0 Page 3 Prepared By: Robert Russo
functionality of these system components when coupled together enables the Agency
with the capability to process E9-1-1 and administrative type calls and other various
PSAP emergency and non-emergency functions. While also creating a system solution
that enables the Agency to gather, process, and statistically report all critical
911/administrative call information.
AT&T will implement Intrado’s Call-Procession suite of hardware/software application (s):
Power 911/VIPER and Power MIS for this E9-1-1 system design solution. AT&T will
achieve these system objectives by implementing the following managed work
operations:
Call-Taker/Radio Positions in Dispatch Area
Install six (6) workstations (positions 1-6) with: Power 911 and ITRR. These positions are
AT&T provided workstations. Each workstation includes: a 48-button Genovation keypad,
(1) 22” flat panel widescreen monitor, keyboard, mouse, SONIC box, and a single
handset jack (telephony only) configured as a call-taking / dispatching position(s).
The existing wiring to each position will be reused. The existing cabling is: four CAT5
cables to each position from the backroom. The CAT5 cable is provisioned as follows: (1)
Power 911 Primary NIC, (1) Power 911 Secondary NIC, (1) for LTR position-based
recording, and (1) for future/spare).
Laptop Positions
Install three (3) laptops (positions 7-9) with: Power 911 and ITRR. These positions are
AT&T provided laptops. Each workstation includes: a 48-button Genovation keypad, (1)
22” flat panel widescreen monitor, keyboard, mouse, SONIC box, transport case, and a
single handset jack (telephony only) configured as a call-taking / dispatching position(s).
These are provided as part of the solution at no additional cost to the Agency or State.
These will replace the existing SNOM IP phones.
ITRR
Integrated Telephony and Radio Recorder (ITRR) is a short-term recorder and is used to
record both telephony audio (from Power 911) and radio audio (from radio console) so it
can be played back as desired by the user. It is configured for an eight hour continuous
first-in, first out method. Playback output is done via external speakers only at this time
(cannot be played via head/handset).
Audio Interface
In order to ensure proper audio functionality at each IWS position and facilitate audio
connectivity with third party audio devices at the Agency loca tion, the system design
includes a SONIC Box that hands off telephony audio (from Power 911) to a radio
console. The SONIC Box also provides a two wire audio path of position audio that will
be terminated to AT&T provide long-term voice recorder. The demarcation point for this
audio will be located in the backroom. This enables the radio console to provide headset
sharing between phone and radio. The radio console will perform the audio
arbitration/switching thus the radio headset jackbox would provide both telephony and
radio audio.
8.c
Packet Pg. 38
At
t
a
c
h
m
e
n
t
:
c
-
A
T
&
T
S
t
a
t
e
m
e
n
t
O
f
W
o
r
k
(
1
1
3
3
:
9
-
1
-
1
S
y
s
t
e
m
U
p
g
r
a
d
e
)
San Luis Obispo PD SOW Date: 10SEPT2015
Version 1.0 Page 4 Prepared By: Robert Russo
Only Intrado tested and certified headsets and amplifiers (as per the List of Approved
Headsets, revision 44, document) are supported. Any non-approved headset or amplifier
will be supported on a “best effort” basis.
Power MIS Clients
The Power 911 workstations can be configured for client access to Power MIS on one or
more positions and further configured by Power 911 user logon. This will determined
during implementation.
Printer
A networked color (laser) printer is include d in this solution which can be used by both
the Power911/VIPER and Power MIS systems. This printer will be installed in dispatch.
2.2 Backroom System
System Overview
911 CAMA trunks originating from the Agency’s serving central office tandem will be
terminated on the VIPER system (via CAMA Interface Modules) controller equipment
located in the backroom. Analog lines such as 10-digit emergency, 10-digit admin lines,
and ring-down lines will be terminated on the VIPER (via AIM modules) call processing
equipment also located in the backroom. The AIM modules are also known as admin
gateway, in that it processes voice and data (Caller-ID) type calls using FXO signaling
along with supporting standard FSK format Caller-ID decoding. Digital trunk(s) are not a
part of this solution. Please refer to the Trunks & Lines table below for a full list of lines
that are a part of this design.
VIPER
Install VIPER hardware in one cabinet located in Telco equipment backroom. It should
be noted that the VIPER equipment will be installed in a pre-racked cabinet (see
dimensions in equipment list table in Section 1.1). The VIPER equipment cabinet must
be able to fit in all areas leading to the Telco equipment room.
NetClock
AT&T will interface to the existing 9188 Spectracom Eth ernet Time Server.
ALI
The existing network geographic diverse 56K Data circuit (DS0) that carry the Automatic
Location Identification (ALI) data will terminate in the AT&T provided router, which is
connected via RS-232C cables to the VIPER servers.
CAD
AT&T will provide an interface connection demarcation point between the VIPER server
and Agency provided Computer Aided Dispatch (CAD) computer system via a RS-232C
cable located in the backroom. If the data rate of this RS232C connection is set for 9600
bps there is a 50ft limitation imposed on this connection. This 50 foot limitation can be
increased with the use of an Agency provided RS232c extender. AT&T can provide a
quote to the Agency to provide this RS232c extender to overcome the 50 foot distance
limitation of the CAD to AT&T backroom.
Firewall
8.c
Packet Pg. 39
At
t
a
c
h
m
e
n
t
:
c
-
A
T
&
T
S
t
a
t
e
m
e
n
t
O
f
W
o
r
k
(
1
1
3
3
:
9
-
1
-
1
S
y
s
t
e
m
U
p
g
r
a
d
e
)
San Luis Obispo PD SOW Date: 10SEPT2015
Version 1.0 Page 5 Prepared By: Robert Russo
The VIPER system includes a firewall to give remote access to AT&T for support and
maintenance. A dedicated broadband (DSL or higher) connection to the firewall is
required and will be provided by AT&T.
2.3 System Growth Capabilities
AT&T warrants that the hardware, software and operating systems sold are current at the
time of shipment. Software and hardware manufacturers continually upgrade their
products. This may require the Agency to upgrade hardware, software or operating
systems in the future in order to expand this system. The maintenance package included
in this sale does not include software/hardware upgrades required for expansion or
integration.
The modular design of VIPER allows the system to be configured to accommodate up to
(192) - E9-1-1 Positions, (192) - incoming 911 trunks, and (192) – analog lines (supports
Caller-ID).
San Luis Obispo PD’s system will be configured with a capacity of (8) 911 CAMA trunks,
currently using (8), leaving a future growth of (0) 911 CAMA trunks. This system is also
configured with a capacity of (20) analog lines, currently using (17) leaving a future
growth of (3) lines. The number of modules in this system was based upon the needs
and requirements of the Agency at time of system design. Additional equipment cards
and/or hardware may be added to the system to increase lines or positions.
2.4 Connectivity
Trunks & Lines
Qty Trunk Line Definition
8 E9-1-1 CAMA Trunks
5 Emergency Lines (as inventoried below)
783-7730
783-7731
783-7732
543-1613
543-5461
12 Other Lines (as inventoried below)
781-7312
781-7318
781-7320
781-7354
781-7355
Fire Com (781-7746)
781-7357 (Fire)
Front Door
Lobby Door
Medcom
Red Phone
Gate
2.5 System Programming
The system will be programmed with a log in ID for each Administrator/Supervisor. The
administrators/ Supervisors will have all the capabilities that the dispatchers have as well
as additional capabilities requested by the Agency. The “master” speed dial list will be
the same for each position and the site supervisor/administrator will have the capability to
change, add, and delete speed dials on the “master” list.
8.c
Packet Pg. 40
At
t
a
c
h
m
e
n
t
:
c
-
A
T
&
T
S
t
a
t
e
m
e
n
t
O
f
W
o
r
k
(
1
1
3
3
:
9
-
1
-
1
S
y
s
t
e
m
U
p
g
r
a
d
e
)
San Luis Obispo PD SOW Date: 10SEPT2015
Version 1.0 Page 6 Prepared By: Robert Russo
The system will be programmed with a log in ID for each dispatcher. There will be a
single Agent Profile for all dispatchers that will have the same configuration, colors and
icons.
The system programming requirements may be changed at the request of the Agency
during the Installation process. The AT&T Project Manager will work with the Agency to
meet the Agency’s specific needs.
All system programming on Power 911 and Power MIS, will be handled by AT&T. All
initial system programming will be to replicate the current operation of San Luis Obispo
PD as closely as possible. If it is determined during design sessions that chang es need
to be made, they can be made at that time. Once the system is cutover and accepted,
any further adds, moves, and changes will be performed on a Time and Materials basis
at the prevailing contract rates. (Examples of adds, moves, and changes are: Adding 7
digit emergency lines to the system ; moving a Power 911 position to another location;
changing the DID number on a position).
2.6 Integration Requirements
AT&T will be the integrator for all telephony-related issues. AT&T will be responsible for
installation and maintenance of all network facilities terminating into the connector block
installed at each position.
CAD Interface
The Power 911 E9-1-1 system provides a CAD Interface Port that allows other system
devices to interface with emergency call information. It will provide the retrieved ANI/ALI
for an emergency call, as well as the answering position identification on an ASCII RS -
232C port. The demarcation point for the Agency CAD system is the labeled serial
port/connector from the VIPER server(s) in the equipment room.
Building Modifications
All building modifications are the responsibility of the Agency. The AT&T Project
Manager will work closely with the Agency to determine proper timeline coordination for a
smooth system implementation. Please refer to Appendix A for the specific modifications
to be performed by the Agency.
3.0 CHANGE REQUESTS
The Agency may at any time, by written order, and without notice to the Contractor’s
sureties, submit a change order to the Contractor. Within ten (10) working days of
receiving a proposed change order, the Contractor will submit a written cost estimate,
which will include adjustments to the Project Price, Project Schedule, Statement of Work,
Acceptance Criteria, or any other obligations of the Contractor, as applicable. The
Contractor or the Agency may also decline the change order, depending on the nature of
the requested changes.
The Contractor may also propose a change order involving additions, deletions, or
revisions to the work, or any obligations imposed upon the Parties under this agreement.
8.c
Packet Pg. 41
At
t
a
c
h
m
e
n
t
:
c
-
A
T
&
T
S
t
a
t
e
m
e
n
t
O
f
W
o
r
k
(
1
1
3
3
:
9
-
1
-
1
S
y
s
t
e
m
U
p
g
r
a
d
e
)
San Luis Obispo PD SOW Date: 10SEPT2015
Version 1.0 Page 7 Prepared By: Robert Russo
AT&T’s changes to the system design or individual component changes will be submitted
to the Agency for approval using the Change Request Form shown in Appendix E.
The Agency will appoint a single individual as a Project Manager. Change Orders will be
approved in writing, by the Agency's Project Manager. The Contractor will not proceed
with any work contemplated in any proposed Change Order until it receives written
notification to commence such work from the Agency’s Project Manager.
4.0 ACCEPTANCE TESTING
Final system acceptance for this Scope of Work will occur when the standards of
performance of the State contract which can be reviewed at:
http://www.calema.ca.gov/PSC/Pages/Services/911/911 -Systems-and-Services-Master-
Purchase-Agreements.aspx.
These will have been met after 240 consecutive hours of operation following the cutover
date. During these 240 hours, the system will function without interruption, as defined by
contract and according to the project specifications. If the 9 -1-1 system fails to meet the
standards of performance, then the 240 hour system acceptance period will re -start
following correction of the problem.
Once the system is accepted, any further adds, moves and changes will be performed on
a Time and Materials basis at the prevailing contract rates.
5.0 RESPONSIBILITIES
5.1 AT&T Project Team
Contacts
Role Name Phone / Fax / Pager Mail / E-mail
Provisioning
Manager Gayle Kinn Phone: (916) 972-2283
Cell: (916) 213-4619
gk5619@att.com
3707 Kings Way #C33
Sacramento, CA 95821
Application Sales
Executive Jeff Cushman
Phone: (858) 886-1140
Fax: (707) 427-7569
Cell: (619) 917-6568
jc6785@att.com
7337 Trade St. Room 4900
San Diego, CA 92121
9-1-1 Service
Executive Don Baca Cell: (775) 313-2181
db3165@att.com
10550 W Charleston
Las Vegas, NV 89135
9-1-1 Systems
Technician Darrell Lakey Phone: (805) 528-0304
darrell.lakey@att.com
196 Suburban Road
San Luis Obispo, CA 93401
Technical Sales
Consultant II Robert Russo Phone: (951) 369-2282
Cell: (951) 500-2130
rr1713@att.com
3580 Orange Street Rm 104
Riverside, CA 92501
PSAP Manager Kerri Rosenblum Phone: (805) 781-7342
krosenbl@slocity.org
1135 Roundhouse Ave.
San Luis Obispo CA, 93401
State 911
Consultant Barbara Bassham Phone: (916) 657-9680
barbara.bassham@caloes.ca.gov
601 Sequoia Pacific Blvd. MS-911
Sacramento, CA 95814
8.c
Packet Pg. 42
At
t
a
c
h
m
e
n
t
:
c
-
A
T
&
T
S
t
a
t
e
m
e
n
t
O
f
W
o
r
k
(
1
1
3
3
:
9
-
1
-
1
S
y
s
t
e
m
U
p
g
r
a
d
e
)
San Luis Obispo PD SOW Date: 10SEPT2015
Version 1.0 Page 8 Prepared By: Robert Russo
5.2 Project Manager
An AT&T Project Manager will be assigned for this system implementation. The Project
Manager is responsible to plan, organize, control, direct and coordinate people and
material resources throughout the life of the project.
5.3 AT&T Responsibilities
AT&T is responsible for the following:
Delivery of equipment
Security of equipment, until equipment is delivered to customer premise.
Disposal of packaging materials and debris.
Any damage caused by Contractor (or Contractor’s agent) to equipment, building, or
other property.
Installation of common control (server) equipment in racks/cabinets.
Dressing of all cables.
Identification and labeling of all cables.
Installation of appropriate cabling from equipment room to all Power 911 positions.
NENA standard ANI/ALI interface supplied to the Agency owned CAD system.
Installation of interface jacks for radio headsets.
5.4 San Luis Obispo PD Responsibilities
Equipment Room
Provide locked, limited access to the equipment room.
Provide space for VIPER cabinet as agreed upon and depicted in below drawing
Adequate space for working area and for spare part/equipment storage (if applicable).
Furnishing HVAC equipment that will keep the backroom temperature and humidity
levels of 72 degrees F+/- 5 and less than 50% relative humidity.
Provide/verify that each AT&T backroom equipment cabinet has two 20 amp
breakered circuits dedicated to the rack with a NEMA 5-20R outlet each and a single
dedicated NEMA 5-20R breakered circuit for each rack (if required).
Earth ground for AT&T provided equipment.
Building UPS for 911 equipment
Dispatch Room
Furniture selected by Agency is compatible with, or will be modified by the Agency to
be compatible with, the selected system equipment.
Provide/verify that each AT&T dispatch position has one 15 or 20 amp (NEMA 5-
15/20R) breakered circuit dedicated to emergency call-taking with a quad outlet.
Ancillary electrical components such as heaters, lights , and furniture will not be on
this circuit(s).
Provide conduit run from each dispatch position to backroom equipmen t.
Individual or building UPS for each 911 position
General
Access to building for AT&T and subcontractors.
Conduit and coring of walls.
8.c
Packet Pg. 43
At
t
a
c
h
m
e
n
t
:
c
-
A
T
&
T
S
t
a
t
e
m
e
n
t
O
f
W
o
r
k
(
1
1
3
3
:
9
-
1
-
1
S
y
s
t
e
m
U
p
g
r
a
d
e
)
San Luis Obispo PD SOW Date: 10SEPT2015
Version 1.0 Page 9 Prepared By: Robert Russo
Adequate power and power outlets and circuit breakers.
All radio and CAD equipment.
Adequate security to prevent theft of computer equipment.
On-going upkeep for room requirements listed.
Technical expertise from Agency's other vendor’s during planning, installation and
cut-over.
The Agency's Project Manager will facilitate the resolution of any problem determined
with these interfaces pertaining to the radio, CAD, recorders, Net Clock or other
Agency owned interfaces.
Full and free access to the 9-1-1 related equipment to provide service (subject to
Agency’s security regulations)
Maintain records and documentation associated with contractor performance
Note: The 911 Network and Agency Networks may not share the same LAN Segments.
Power 911 IP packets must be segregated from CLETS, NCIC, DMV, CWS, and all other
Agency network traffic.
6.0 INSTALLATION SCHEDULE
The following table is provided as a guideline based on the “Estimated Final Funding Date”.
The actual funding date will affect the entire timeline.
The official implementation schedule will be negotiated between the Agency and the
AT&T project Manager using the “911 CPE PSAP Implementation Form”. Changes to the
agreed upon schedule may be made by mutual consent of AT&T and the Ordering
Agency and must be documented on the “911 CPE PSAP Implementation Form”.
Pricing is based on installation being performed during AT &T’s normal business hours
(M-F, 8:00am - 5:00pm, excluding AT&T holidays). Installation activities outside of
AT&T’s normal business hours are available at prevailing after hour tarif f. There will be
no additional cost to the Agency for an after-hours cutover, if it becomes necessary.
7.0 MAINTENANCE PLAN
7.1 Maintenance and Remote Access Services Capabilities
The 911 system is provisioned to allow AT&T (and Intrado) to remote access into the 911
system in order to identify software and hardware problems and make repairs. In the
event that the equipment cannot be repaired remotely, two trained technicians are
stationed within two hours of the Agency PSAP to facilitate onsite repairs.
Items excluded from maintenance include any software which is at a revision level not
supported by the Software licensor. AT&T makes no guarantee as to parts availability on
Estimated Final Funding Date:10/29/2015
Estimated Equipment Order Date:11/3/2015
Estimated Equipment Delivery Date:1/12/2016
Programming Change Freeze Date:1/19/2016
Estimated Begin Installation Date:1/22/2016
Estimated Training Date:2/5/2016
Estimated System Cutover Date:2/19/2016
8.c
Packet Pg. 44
At
t
a
c
h
m
e
n
t
:
c
-
A
T
&
T
S
t
a
t
e
m
e
n
t
O
f
W
o
r
k
(
1
1
3
3
:
9
-
1
-
1
S
y
s
t
e
m
U
p
g
r
a
d
e
)
San Luis Obispo PD SOW Date: 10SEPT2015
Version 1.0 Page 10 Prepared By: Robert Russo
Equipment that has been discontinued by its manufacturer. In the event a manufacturer
discontinues producing any equipment or in the event the e quipment has outlived the
manufacturer's suggested product life cycle, AT&T will continue to provide Service under
the Maintenance Plan for as long as parts are available on a commercially reasonable
basis. In the event repair parts are not readily available, AT&T will advise customer and
customer will have the option to replace the Equipment with a similar product. AT&T
offers at the prevailing rates. In the event the customer declines to authorize such
replacement, AT&T will cease providing Service for such Equipment.
If persons other than AT&T and/or their subcontractor(s) have performed maintenance or
repair of equipment, and, as a result, further repair by AT&T and/or their subcontractor(s)
is required, such further repairs will be made at AT&T's then applicable time and material
rates.
AT&T includes a one-year warranty and years two through five on a maintenance
contract through the State of California Contract .
POWER 911/VIPER
AT&T will provide a “Maintenance Kit” to be kept at a location readily accessible to
AT&T Technicians or, in some special cases, due to an Agency's location or system
size, kept on site in a secured location. The contents of the Maintenance Kit will be
based upon the requirements of the Agency's 9-1-1 system. AT&T absorbs the cost
of the Maintenance Kit and the equipment provided within the kit will remain the
property of AT&T.
AT&T includes five-year parts and labor on the 9-1-1 system. The five-year period
begins at date of customer acceptance. After the five-year period, the Agency may
choose to replace the system, maintain it, or a maintenance contract will be created
with agreed terms, conditions and costs. Service packs, and hot fixes will be kept
current and upgraded at no charge (additional features and hardware may not be
included). Operating System upgrades are not included.
7.2 Post-Installation Support Limitations
AT&T’s support obligations hereunder will not apply to any AT&T supported product if
adjustment, repair, or parts replacement is required because of:
Printer ink and paper are not included under maintenance.
Accident, neglect, tampering, misuse, improper / insufficient grounding, failure of
electric power; failure of the PSAP and/or others to provide appropriate environmental
conditions, relocation of hardware or software, or causes other than ordinary use
Repair or alteration, or attempted repair or alteration of any AT&T supported product
(hardware and/or software) by the PSAP or others
Connection of another machine, device, application or interface to AT&T supported
equipment (hardware and/or software) by , Agency, the PSAP or others, which has
caused damage to AT&T supported equipment
Degradation of performance to AT&T systems due to non -compliance with the
Customer Site Preparation Requirements (excessive heat, humidit y, moisture,
condensation, dust, EMI, etc.) as identified in AT&T document TP76911, Section C,
Part 2, is not covered under Maintenance or Warranty.
8.c
Packet Pg. 45
At
t
a
c
h
m
e
n
t
:
c
-
A
T
&
T
S
t
a
t
e
m
e
n
t
O
f
W
o
r
k
(
1
1
3
3
:
9
-
1
-
1
S
y
s
t
e
m
U
p
g
r
a
d
e
)
San Luis Obispo PD SOW Date: 10SEPT2015
Version 1.0 Page 11 Prepared By: Robert Russo
Damage or destruction caused by natural or man -made acts or disasters
Degradation of performance to AT&T systems due to the installation of third party
software applications or Operating System patches, service packs, hot -fixes, or
Windows services and not specifically certified, approved, and registered by AT&T for
use at the site(s) identified herein.
Support described herein does not include cosmetic repairs, refurbishment, furnishing
consumables, supplies or accessories, making accessory changes or adding
additional devices or software applications.
7.3 Repair of Unsupported Failures
The Agency may request Field engineering to rectify unsupported failures, as defined
above, on a Time & Materials basis. Labor rate charged will be the current AT&T labor
rate (plus expenses) at the time service is requested.
AT&T is NOT responsible for the performance of third party applications/systems.
8.0 TRAINING
8.1 Supervisor/Dispatcher Training
AT&T and/or its subcontractor will provide Call-taker/Dispatcher and Supervisor/System
Administrator training for the Power 911, Power MIS. The training will be done at the
Agency’s site. Each Call-Taker/Dispatcher or Supervisor/System Administrator refresher
class will last approximately half an hour. The training will be done during normal
business hours (6 am – 6 pm) Monday through Friday.
8.2 Training Documentation
Training documentation may include hard-copies of the User Guide per site, and one
soft-copy will be installed on each workstation. Documentation will be given to the
Agency’s designated training coordinator or during class.
8.3 Service Manual Documentation
IWS Technical Installation and Maintenance Manuals will be provided with the delivery of
the systems. These technical manuals should be kept in the equipment room near the
equipment racks for the AT&T technicians to utilize as necessary.
8.c
Packet Pg. 46
At
t
a
c
h
m
e
n
t
:
c
-
A
T
&
T
S
t
a
t
e
m
e
n
t
O
f
W
o
r
k
(
1
1
3
3
:
9
-
1
-
1
S
y
s
t
e
m
U
p
g
r
a
d
e
)
San Luis Obispo PD SOW Date: 10SEPT2015
Version 1.0 Page 12 Prepared By: Robert Russo
9.0 DOCUMENT ACCEPTANCE
San Luis Obispo PD
Power 911/VIPER Project
I have read the preceding document version 1.0. I understand and approve of the scope of work
described therein. In addition, I understand that subsequent modifications to the scope of work will be
requested on the attached Change Request Form and approved by both San Luis Obispo PD and
AT&T.
________________________________________ ____________________
San Luis Obispo PD Date
________________________________________ ____________________
Application Sales Executive, AT&T California Date
8.c
Packet Pg. 47
At
t
a
c
h
m
e
n
t
:
c
-
A
T
&
T
S
t
a
t
e
m
e
n
t
O
f
W
o
r
k
(
1
1
3
3
:
9
-
1
-
1
S
y
s
t
e
m
U
p
g
r
a
d
e
)
San Luis Obispo PD SOW Date: 10SEPT2015
Version 1.0 Page 13 Prepared By: Robert Russo
Appendix A: Agency Compliance - Site Certification Document
San Luis Obispo PD Compliance - Site Certification Document
This Section meets the State contract requirement for AT&T to provide a Site Readiness Checklist to the Agency.
A site survey has been made and site modifications will be needed to meet the following requirements for
equipment installation. The following site modifications must be completed by the Agency prior to AT&T beginning
the installation of the new or upgraded system. The completion of all building modifications are the responsibility of
the Agency. In the event that AT&T attempts to begin installation and subsequently discovers that these
modifications have not been met as specified, AT&T may postpone implementation. A quote will be provided to the
Agency for any additional costs incurred by AT&T because of the postponement. Any additional costs that are
incurred for site modifications because of the postponement will be the responsibility of the Agency. Work will be
rescheduled upon completion of the required modifications.
Hazardous Materials
Customer will maintain Customer’s location where AT&T is to perform work in a suitable and safe working
environment, free of Hazardous Materials. AT&T does not handle, remove or dispose of, nor does AT&T accept any
liability for, any Hazardous Materials at Customer’s location. If AT&T encounters any such Hazardous Materials,
AT&T may terminate this Statement of Work or suspend performance until Customer removes and cleans up at its
expense Hazardous Materials in accordance with this Statement of Work and applicable law. For purposes hereof,
“Hazardous Materials” means any substance whose use, transport, storage, handling, disposal, or r elease is
regulated to any law related to pollution, protection of air, water, or soil, or health and safety.
1) Provide backroom space for VIPER cabinet
2) Provide two dedicated NEMA 5-20R (20 amp) circuits for VIPER cabinet
3) Provide one dedicated NEMA 5-15/20R (15/20 amp) circuit for each 911 position
Authorized Agency Representative understands that the modifications listed above must be complete prior
to AT&T commencing installation.
____________________________________________ _______________
Authorized Agency Representative accepts modification list. Date
…………………………………………………………………………………………….
__ _____________________________________ _______________
Authorized Agency Representative certifies modifications complete. Date
8.c
Packet Pg. 48
At
t
a
c
h
m
e
n
t
:
c
-
A
T
&
T
S
t
a
t
e
m
e
n
t
O
f
W
o
r
k
(
1
1
3
3
:
9
-
1
-
1
S
y
s
t
e
m
U
p
g
r
a
d
e
)
San Luis Obispo PD SOW Date: 10SEPT2015
Version 1.0 Page 14 Prepared By: Robert Russo
Appendix B: LAN/WAN Policy
AT&T LAN/WAN PSAP Security Policy
It is AT&T’s policy to install 911 equipment only in a secure PSAP Local Area
Network (“LAN”) that is not connected to any other computer network outside of
AT&T’s control (with the exception of the national Crime Information Center
network or similar network, but only if such connection is expressly approved in
writing by AT&T, which approval will be in AT&T’s sole discretion).
AT&T will not install or terminate a PSAP LAN to a firewall. AT&T will identify the
demarcation point for the PSAP LAN, beyond which AT&T is not responsible. In
the event the customer has previously connected or subsequently connects their
PSAP LAN to any other computer network or has caused or causes such a
connection, contrary to AT&T’s PSAP Network Security Policy (which customer
acknowledges it has received and read), and the 911 equipment and/or PSAP
LAN is infected or damaged as a result of such connection, then all 911
equipment and/or PSAP LAN warranties, maintenance, and service provisions of
this amendment or statement of work will be immediately null and void . Under
such circumstances, AT&T will provide repair services for the 911 equipment
and/or PSAP LAN at Customer’s request and time and materials charges will
apply for all parts and labor required as a result of damage caused by the
infection. After all related damage has been repaired, maintenance and service
provisions of this agreement will resume.
8.c
Packet Pg. 49
At
t
a
c
h
m
e
n
t
:
c
-
A
T
&
T
S
t
a
t
e
m
e
n
t
O
f
W
o
r
k
(
1
1
3
3
:
9
-
1
-
1
S
y
s
t
e
m
U
p
g
r
a
d
e
)
San Luis Obispo PD SOW Date: 10SEPT2015
Version 1.0 Page 15 Prepared By: Robert Russo
Appendix C: Dispatch and Equipment Floor Plans
FOOTPRINT OF DISPATCH
8.c
Packet Pg. 50
At
t
a
c
h
m
e
n
t
:
c
-
A
T
&
T
S
t
a
t
e
m
e
n
t
O
f
W
o
r
k
(
1
1
3
3
:
9
-
1
-
1
S
y
s
t
e
m
U
p
g
r
a
d
e
)
San Luis Obispo PD SOW Date: 10SEPT2015
Version 1.0 Page 16 Prepared By: Robert Russo
FOOTPRINT OF EQUIPMENT ROOM
8.c
Packet Pg. 51
At
t
a
c
h
m
e
n
t
:
c
-
A
T
&
T
S
t
a
t
e
m
e
n
t
O
f
W
o
r
k
(
1
1
3
3
:
9
-
1
-
1
S
y
s
t
e
m
U
p
g
r
a
d
e
)
San Luis Obispo PD SOW Date: 10SEPT2015
Version 1.0 Page 17 Prepared By: Robert Russo
Appendix D: Pricing & Terms
Please refer to separate document.
8.c
Packet Pg. 52
At
t
a
c
h
m
e
n
t
:
c
-
A
T
&
T
S
t
a
t
e
m
e
n
t
O
f
W
o
r
k
(
1
1
3
3
:
9
-
1
-
1
S
y
s
t
e
m
U
p
g
r
a
d
e
)
San Luis Obispo PD SOW Date: 10SEPT2015
Version 1.0 Page 18 Prepared By: Robert Russo
Appendix E: Change Order Request Form
AT&T Project Office___________________________________________________________________________________________________________
Change Request Form: San Luis Obispo PD
Change Orders cannot be billed directly to the State without State approval.
The Agency will be billed and must submit a reimbursement request to the State.
Originator:
Change Request Definition:
To be completed by Project Manager
Impact to System Schedule:
Impact to Overall Project Schedule:
Development Price:
Change Request #: Date:
System Affected:
Accepted Rejected:
Final AT&T Signoff:
Final Agency Signoff: Date:
8.c
Packet Pg. 53
At
t
a
c
h
m
e
n
t
:
c
-
A
T
&
T
S
t
a
t
e
m
e
n
t
O
f
W
o
r
k
(
1
1
3
3
:
9
-
1
-
1
S
y
s
t
e
m
U
p
g
r
a
d
e
)
San Luis Obispo PD SOW Date: 10SEPT2015
Version 1.0 Page 19 Prepared By: Robert Russo
Appendix F: Maintenance Procedures
“AT&T”
PROVIDING PRODUCT & SERVICE EXCELLENCE
TROUBLE REPORTING PROCEDURES
The Customer Assistance Bureau (CAB) is the trouble reporting center for our priority Public
Safety Agencies. The center is responsible for receiving Agency reports and electronically
relaying the reports to the responsible work groups for resolution, 24 hours a day, 365 days a
year. The CSB can escalate trouble reports and put you in contact with management personnel
responsible for resolving the trouble you have reported.
The Priority Repair Service number is:
(877) 500-4911
Due to the complexity of the services we provide and your own equipment it is essential that
you isolate trouble before reporting to AT&T. A few extra minutes to properly identify, isolate
and report a trouble can save hours in resolution time. Reporting the wrong trouble or circuit
number may cause extended delays in our ability to deploy the appropriate work crew to repair
the problem.
When you call in a report, please be ready to provide the following information:
1. Your name and call back telephone number.
2. Address and the location of trouble.
3. Telephone numbers or circuit number in trouble.
4. Nature of the trouble/condition.
5. Application the circuit is used for.
6. Access restrictions we may have to resolve trouble report.
7. Any terminal access problems or arrangements before dispatch.
8. The name of the contact person and their office number is a must!
9. Identification of Major or Minor Failure. (Defined below)
10. For urgent restorations you can ask for an hourly status from the Plant Control Office/PCO.
Major Failure - Definition of Major Failure: Any hardware, software or circuitry failure that
prevents the 9-1-1 PSAP call taker from making voice or TDD contact or viewing ANI
information or ALI information from a person who has dialed 9 -1-1. Upon verbal notification by
the Agency, or electronic notification by the 9 -1-1 system itself, of a major failure, AT&T will
meet the required response time detailed below:
ONSITE RESPONSE: A factory-trained technician will respond on-site with spare parts/software
within two (2) hours, or less, to diagnose and commence repair of a major failure. (The initial
replacement of some components may not be identical to the defective part (mo nitor, keyboard,
mouse, speakers, etc.). This is to provide an expeditious restoration. An identical replacement
8.c
Packet Pg. 54
At
t
a
c
h
m
e
n
t
:
c
-
A
T
&
T
S
t
a
t
e
m
e
n
t
O
f
W
o
r
k
(
1
1
3
3
:
9
-
1
-
1
S
y
s
t
e
m
U
p
g
r
a
d
e
)
San Luis Obispo PD SOW Date: 10SEPT2015
Version 1.0 Page 20 Prepared By: Robert Russo
part will be provided within 72 hours.) Within two (2) hours, or less, the responding technician
will notify the PSAP of the nature of failure and an estimated time to effect repairs.
Minor Failure - Definition of Minor Failure: Any hardware, software or circuitry failure that
prevents the normal operation of any feature of the 9 -1-1 system. Upon verbal notification by
the Agency, or electronic notification by the 9-1-1 system itself, of a minor failure AT&T will
meet the required response time detailed below:
ONSITE RESPONSE: During the initial notification by the PSAP Agency of a minor failure, the
Contractor will provide to the PSAP Agency an estimated time for on-site diagnostics/repairs to
begin. A factory trained technician will respond on -site with spare parts/software within twenty
four (24) hours, or less, to diagnose and repair a minor failure. (The initial replacement of some
components may not be identical to the defective part (monitor, keyboard, mouse, speakers ,
etc.). This is to provide an expeditious restoration. An identical replacement part will be provided
within 72 hours.) Within twenty four (24) hours, or less, the responding technician will notify the
PSAP of the nature of failure and an estimated time to effect repairs.
8.c
Packet Pg. 55
At
t
a
c
h
m
e
n
t
:
c
-
A
T
&
T
S
t
a
t
e
m
e
n
t
O
f
W
o
r
k
(
1
1
3
3
:
9
-
1
-
1
S
y
s
t
e
m
U
p
g
r
a
d
e
)
Single Site Summary
Options for Genovation Keypads and KVMs (HW) or Multiplicity (SW KVM)
Includes 3 Aastra Enhanced SIP Phones w/exp modules
separate quote section for 3 CommandPOST laptops for mobility/DR
Pricing is valid for 90 days
VESTA 911 $241,415.46
Optional CommandPOSTs $74,793.50
Total Solution:$316,208.96
By: _____________________________ Title: ___________________________________ Date: ____________
VESTA Analytics Standard (virtualized MIS app) w/ 6 Agent licenses
Proposal For:San Luis Obispo PD, CA
Solution Proposed VESTA 9-1-1
Date:July 16, 2015
Design Assumptions- provides new Next Gen VESTA 9-1-1 system w/ following:
2 AudioCodes Mediant 1000B Gateways, w/4 FXS & 3 FXO modules for Trunking
Dual Cisco 2960 LAN switches & single Fortinet FG firewall, dedicated network
Dual Virtualized Data & Media Servers (DL350) in Customer-provided Rack
Provides 6 Positions of VESTA Basic w/ Z230, Monitor, SAM, IRR, CDR
Customer is responsible for any electrical service, environmental conditions and cable work needed to support the quoted
Products, unless otherwise specified on the Quote. Any changes to the above Products and /or Scope of Work will require the
written authorization of both Carousel and the Customer. Pricing does not include taxes and freight charges, and as
applicable, these costs will be added to the invoice.
All work is done subject to the terms and conditions of Carousel's Master Sales Agreement (available at
http://www.carouselindustries.com/services/master-sales-agreements/ ), unless Carousel and the Customer have previously
agreed to otherwise in writing.
By signing below, Customer makes an offer to purchase the Products and/or Services above from Carousel. Carousel's
acceptance of this offer to purchase shall be evidenced by the conversion of the Quote into a Carousel Service Order, and the
return of the Service Order number to the Customer.
Airbus Software Support for 5 Years, Carousel Onsite Support for 5 Years
Airbus Mgd Svcs - Monitoring & Response for 5 Years, HP Ext Warranty for 5 Years
Options for New Netclock, Multiplicity, Mgd Svcs - Virus and Patch for 5 Years,
All new products are guaranteed to be as specified by the manufacturer's documentation, and are provided with the
manufacturer's standard Product warranty. All refurbished components are covered by a Carousel direct warranty.
8.d
Packet Pg. 56
At
t
a
c
h
m
e
n
t
:
d
-
C
a
r
o
u
s
e
l
I
n
d
u
s
t
r
i
e
s
Q
u
o
t
e
(
1
1
3
3
:
9
-
1
-
1
S
y
s
t
e
m
U
p
g
r
a
d
e
)
Site Name:VESTA 911
Qty.Part No.Description Unit Price U/M Total
VESTA® 9-1-1
2 870899-0104R3.1 VESTA 4 R3.1 L/D/M $2,083.33 EA $4,166.67
2 873099-03002 R4 CAD INTF LIC $694.44 EA $1,388.89
1 04000-01584 BLKBX TL158A-R4 DATACAST $538.89 EA $538.89
1 04000-01010 CBL DB25M/DB25M 10FT $11.11 EA $11.11
VM Medium Server Bundle
Note: The Medium Server Bundle is for PSAP's up to 40
positions with an annual call volume of 500,000 or less.
1 853031-DLSVRSG-2 V-DL MED SVR BNDL SNGL $34,170.83 EA $34,170.83
2 04000-68009 V-SVR BASIC SPT 5YR $661.11 EA $1,322.22
VESTA® 9-1-1 Basic Operations
6 PS-0SQ-VSML VS BSC MLTP PER SEAT LIC $2,777.78 EA $16,666.67
6 SS-0SQ-VSSL-5Y SPT VS BSC 5YR $5,347.22 EA $32,083.33
VESTA® Workstation Equipment
6 61000-409605SFF WKST HP Z230 SFF $1,706.94 EA $10,241.67
6 65000-47001 TWR STAND SFF Z220/Z230 $58.33 EA $350.00
6 63000-221691 MNTR FP WIDE SCR LCD 22IN $456.94 EA $2,741.67
6 853030-00302 R4 SAM HDWR KIT $2,294.44 EA $13,766.67
6 853004-00401 SAM EXT SPKR KIT $233.33 EA $1,400.00
12 833401-00101G-15 CBL SAM JKBX 15FT $50.00 EA $600.00
6 809800-35109 R4 IWS CFG $277.78 EA $1,666.67
6 809800-35108 R4 IWS STG FEE $416.67 EA $2,500.00
1 870890-07501 CPR/SYSPREP DVD IMAGE $0.00 EA
6 64007-50023 KEYPD 48K 6FT USBCBL CP48 $322.22 EA $1,933.33
VESTA® 9-1-1 Modules
VESTA® 9-1-1 IRR Module
6 873099-00502 R4 IRR LIC/DOC/MED $1,381.94 EA $8,291.67
6 809800-35114 R4 IRR SW SPT 5YR $829.17 EA $4,975.00
VESTA® 9-1-1 CDR Module
2 873099-00602U R4 CDR SVR LIC UPGD $0.00 EA
6 873099-01102U R4 CDR PER SEAT LIC UPGD $0.00 EA
VESTA® 9-1-1 Admin Printer
Customer will provide printer equipment.
Network Equipment
2 04000-29636 SWITCH 2960 POE+CBL 24-PO $2,504.17 EA $5,008.33
2 04000-29622 WAR 2960 POE 24P 5YR NBD $1,030.56 EA $2,061.11
Peripherals & Gateways
2 04000-00129 MED 1000B CHASSIS BNDL $2,548.61 EA $5,097.22
2 04000-00190 SW SPT M1000 GATEWAY 5YR $2,083.33 EA $4,166.67
3 04000-00116 MED 1000 FXO-LS BNDL $480.56 EA $1,441.67
4 04000-00119 MED 1000 FXS BNDL $461.11 EA $1,844.44
Cabinet & Peripheral Equipment
$2,855.56 EA $2,855.56
Time Synchronization Equipment Incl in Summary
$161,290.28
VESTA® 9-1-1
VESTA® 9-1-1 Subtotal
Proposal For:San Luis Obispo PD, CA
Solution Proposed VESTA 9-1-1
Date:July 16, 2015
8.d
Packet Pg. 57
At
t
a
c
h
m
e
n
t
:
d
-
C
a
r
o
u
s
e
l
I
n
d
u
s
t
r
i
e
s
Q
u
o
t
e
(
1
1
3
3
:
9
-
1
-
1
S
y
s
t
e
m
U
p
g
r
a
d
e
)
Qty.Part No.Description Unit Price U/M Total
VESTA™ Analytics - Standard Multi Product Purchase
1 873399-00102.4 V-ANLYT 2.4 DOC/MED $0.00 EA
1 873391-00501 V-ANLYT STD LIC $2,777.78 EA $2,777.78
1 873391-00301 V-ANLYT USER LIC $1,041.67 EA $1,041.67
1 04000-00339 SQL 2008R2 CAL RUN ENT $244.44 EA $244.44
6 PA-MSG-ASSL V-ANLYT STD PER SEAT LIC $902.78 EA $5,416.67
6 SA-MSG-ALSL-5Y SPT V-ANLYT STD 5YR $631.94 EA $3,791.67
VESTA™ Analytics Standard Server Equipment for Virtualized Server Bundle
Note: Additional Hardware to be installed in DDS-B
Server.
1 BA-M00-ASA0-2 V-ANLYT STD ADD-ON $5,644.44 EA $5,644.44
$18,916.67
Qty.Part No.Description Unit Price U/M Total
Monitoring & Response Activation Fee
1 809800-14150 M&R ACT FEE SMALL SITE $2,361.11 EA $2,361.11
Monitoring & Response License & Support Fees
3 871499-01206 M&R 3.0 LIC SVR $540.28 EA $1,620.83
Note: Includes (2) DDS Servers, (1) VESTA™ Analytics
Server.
3 809800-14165 M&R 3.0 SVR SRVC 5YR $7,763.89 EA $23,291.67
7 871499-01211 M&R 3.0 WKST LIC $98.61 EA $690.28
Note: Includes (6) VESTA Workstations, (1) Management
Console.
7 809800-16165 M&R 3.0 WKST SRVC 5YR $2,150.00 EA $15,050.00
11 871499-01210 M&R 3.0 IP DEVICES LIC $98.61 EA $1,084.72
Note: Includes (2) MDS Servers, (2) Virtual Machines, (2)
Mgmt/Node VMs, (2) Gateways, (1) 2TB NAS Device -
VESTA Analytics, (2) Cisco Switches.
11 809800-16170 M&R 3.0 IP DEV SRVC 5YR $2,150.00 EA $23,650.00
Managed Services - Implementation Fee
Anti-Virus Solution OPTIONAL
Patch Management Solution OPTIONAL
Disaster Recovery Solution - Acronis OPTIONAL
NMS VM Server Equipment - 40 Nodes or Less
Note: NMS Server to Coexist on a dedicated VM on the
DDS-A Server.
Note: Includes (1) NMS Server.
Note: Includes (1) 2TB NAS Device.
$67,748.61
VESTA™ Analytics
VESTA™ Analytics Subtotal
Managed Services
Managed Services Subtotal
8.d
Packet Pg. 58
At
t
a
c
h
m
e
n
t
:
d
-
C
a
r
o
u
s
e
l
I
n
d
u
s
t
r
i
e
s
Q
u
o
t
e
(
1
1
3
3
:
9
-
1
-
1
S
y
s
t
e
m
U
p
g
r
a
d
e
)
Qty.Part No.Description Unit Price U/M Total
Server Extended Warranty
2 04000-01530 WARR 24X7 ML350G5/6/P8 5Y $1,863.89 EA $3,727.78
Note: Upgrade & uplift from 3YRs warranty 9x5 NBD to
5YRs, 24x7, 4 hour response time.
Workstation Extended Warranty
7 04000-01586 WARR 24X7 Z220/230 5YR $627.78 EA $4,394.44
Note: Warranty upgrade from 3YRs warranty 9x5 NBD
to 5YRs 24x7, 4 hour response.
$8,122.22
Qty.Part No.Description Unit Price U/M Total
Training
Note: Training is provided at the customer site using the
customer owned equipment. Prices are per student
unless otherwise indicated. Minimum number of students
is 6 and maximum number of students is 8 per class and
2 students per position.
2 000001-06701 VSENT 4.X AGENT TRNG $1,666.67 EA $3,333.34
Note: VESTA® /Sentinel 4/X Agent bundle includes (1)
1/2 day class of Agent training for up to 8 students.
Includes trainer's daily training expenses and travel.
VESTA® /Sentinel 4.X Agent training does not include
training on the SIP phones. SIP phone training is a
separate class and can be quoted upon request.
1 000001-06704 VSENT 4.X ADMIN TRNG $5,555.56 EA $5,555.56
Note: VESTA® /Sentinel 4/X Admin bundle includes (1) 1
1/2 day class of Admin training for up to 8 students.
Includes trainer's daily training expenses and travel.
1 000001-06799 VSENT 4.X SIP TRNG $1,666.67 EA $1,666.67
Note: VESTA® 9-1-1 SIP bundle includes (1) class of
SIP phone training for up to 8 students. Standard IP
Phone training is typically 1 hour in length. Enhanced IP
Phone training is typically 2 hours in length. Includes
trainer's daily training expenses and travel.
1 000002-24404 V-ANLYT ADMIN TRNG $2,777.78 SU $2,777.78
Note: VESTA™ Analytics Admin bundle includes (1) 1
day class of Admin training for up to 8 students. Includes
trainer's daily training expenses and travel.
1 000000-24405 V-ANLYT REMOTE TRNG $1,875.00 EA $1,875.00
Note: VESTA™ Analytics Remote Training uses actual
customer data and is conducted post cut (30-45 days
after cutover) to enhance the learning experience. This
course is highly recommended for new sites and would
follow the on-site VESTA™ Analytics Admin course
(000000-24404) that is typically delivered before cutover.
For upgrade VESTA™ Analytics sites, this course is an
option as is the 000000-24404 course.
Cutover Coaching
1 000001-08538 CUTOVER COACHING $2,777.78 SU $2,777.78
Note: Cutover Coaching includes (1) 8 hour session
within a 24 hour day. Includes trainer's daily training
expenses and travel.
$17,986.12
Extended Warranties
Extended Warranties Subtotal
Airbus DS Communications Services
Airbus DS Communications Services Subtotal
8.d
Packet Pg. 59
At
t
a
c
h
m
e
n
t
:
d
-
C
a
r
o
u
s
e
l
I
n
d
u
s
t
r
i
e
s
Q
u
o
t
e
(
1
1
3
3
:
9
-
1
-
1
S
y
s
t
e
m
U
p
g
r
a
d
e
)
Qty.Cass Discount Code Description Unit Price U/M Total
State of CA Incentive
1 CNP-INCENTIVE ST OF CA V/SENT INCENTIVE N/A EA
$11,567.00
Summary
Qty Product Code Product Description Ext. Price
1 VESTA® 9-1-1 w/ 5 Years Software Support $161,290.28
1 New Netclock w/antenna & cables TBD $9,634.72
1 VESTA™ Analytics (MIS) w/ 5 Yrs SS $18,916.67
1 Extended Warranties - 5 Yrs, 24x7, 4 Hr SLA $8,122.22
1 Airbus DS Communications Training $17,986.12
1 Carousel Industries Installation w/Travel $48,160.00
1 Carousel Industries - Project Management w/Travel $16,132.00
1 Carousel 5 Year Onsite Support w/Telco Agency $92,400.00
1 Carousel Security Appliance, Installed $2,897.00
Pricing is valid for 90 days
Total Equipment & Services Cost:$375,539.01
Discount:-$145,000.00
CA Tax & Shipping:$10,876.45
Total This Site:$241,415.46
OPTIONS
1 Managed Services - M&R for 5 Years $59,486.59
1 VESTA I&M Factory Training $4,861.11
Airbus DS Communications Discounts/Incentives Subtotal
Airbus DS Communications Discounts/Incentives *
8.d
Packet Pg. 60
At
t
a
c
h
m
e
n
t
:
d
-
C
a
r
o
u
s
e
l
I
n
d
u
s
t
r
i
e
s
Q
u
o
t
e
(
1
1
3
3
:
9
-
1
-
1
S
y
s
t
e
m
U
p
g
r
a
d
e
)
Site Name:Optional CommandPOSTs
Qty.Part No.Description Unit Price U/M Total
VESTA® 9-1-1 CommandPOST System
VESTA® 9-1-1 Basic Operations
3 PS-0SQ-VSML VS BSC MLTP PER SEAT LIC $2,777.78 EA $8,333.33
3 SS-0SQ-VSSL-5Y SPT VS BSC 5YR $5,347.22 EA $16,041.67
CommandPOST Hardware
3 61050-G409602 LAPTOP ZBOOK15 G2 W7 $2,512.50 EA $7,537.50
3 04000-00490 ADV DOCK STATION 230W $558.33 EA $1,675.00
3 64021-10025 KYBD/MOUSE BNDL $61.11 EA $183.33
3 63000-221691 MNTR FP WIDE SCR LCD 22IN $456.94 EA $1,370.83
3 853004-00301 CPOST SAM HDWR KIT $3,169.44 EA $9,508.33
3 853004-00401 SAM EXT SPKR KIT $233.33 EA $700.00
3 02800-20500 HDST 4W MOD BK ELEC MIC $44.44 EA $133.33
3 02800-20700 HDST 4W MOD BK K-STY CARB $34.72 EA $104.17
3 03044-20000 HDST CORD 4W 12FT MOD BK $4.17 EA $12.50
3 809800-35109 R4 IWS CFG $277.78 EA $833.33
3 809800-35108 R4 IWS STG FEE $416.67 EA $1,250.00
VESTA® 9-1-1 IRR Module
3 873099-00502 R4 IRR LIC/DOC/MED $1,381.94 EA $4,145.83
3 809800-35114 R4 IRR SW SPT 5YR $829.17 EA $2,487.50
VESTA® 9-1-1 CDR Module
3 873099-01102 R4 CDR PER SEAT LIC $125.00 EA $375.00
$54,691.67
Qty.Part No.Description Unit Price U/M Total
VESTA™ Analytics - Standard Multi Product Purchase
3 PA-MSG-ASSL V-ANLYT STD PER SEAT LIC $902.78 EA $2,708.33
3 SA-MSG-ALSL-5Y SPT V-ANLYT STD 5YR $631.94 EA $1,895.83
$4,604.17
Qty.Part No.Description Unit Price U/M Total
N/A
Qty.Part No.Description Unit Price U/M Total
Workstation Extended Warranty
3 04000-01589 WARR CPOST ZBOOK 5YR NBD $397.22 EA $1,191.67
Note: Warranty upgrade from 3YRs warranty 9x5 NBD
to 5YRs 9x5 NBD.
$1,191.67
Extended Warranties
Extended Warranties Subtotal
VESTA® 9-1-1 CommandPOST System
VESTA® 9-1-1 CommandPOST System Subtotal
VESTA™ Analytics
VESTA™ Analytics Subtotal
Managed Services
Managed Services Subtotal
Proposal For:San Luis Obispo PD, CA
Solution Proposed VESTA 9-1-1
Date:July 16, 2015
8.d
Packet Pg. 61
At
t
a
c
h
m
e
n
t
:
d
-
C
a
r
o
u
s
e
l
I
n
d
u
s
t
r
i
e
s
Q
u
o
t
e
(
1
1
3
3
:
9
-
1
-
1
S
y
s
t
e
m
U
p
g
r
a
d
e
)
Qty.Part No.Description Unit Price U/M Total
Training
Note: Training is provided at the customer site using the
customer owned equipment. Prices are per student
unless otherwise indicated. Minimum number of students
is 6 and maximum number of students is 8 per class and
2 students per position.
1 000001-06795 COMMANDPOST TRNG $0.00 EA $0.00
Note: On-site training included as part of the VESTA® 9-
1-1 Admin training using customer equipment.
CommandPOST positions must be configured to the
network/firewall prior to training. This is a 15 minute
demonstration on how to use the CommandPOST
position.
$0.00
Summary
Qty Product Code Product Description Ext. Price
1 VESTA® 9-1-1 CommandPOST w/ 5 Yrs SS $54,691.67
1 VESTA™ Analytics (MIS) w/ 5 Yrs SS $4,604.17
1 Managed Services N/A $0.00
1 Extended Warranties - 5 Yrs, 9x5, NBD $1,191.67
1 Airbus DS Communications Training $0.00
1 Carousel Industries Installation w/Travel Additional $2,280.00
1 Carousel Industries - Project Management w/Travel Additional $684.00
1 Carousel 5 Year Onsite Support w/Telco Agency Additional $46,200.00
Pricing is valid for 90 days
Total Equipment & Services Cost:$109,651.51
Discount:-$40,000.00
CA Tax & Shipping:$5,141.99
Total This Site:$74,793.50
Airbus DS Communications Services
Airbus DS Communications Services Subtotal
8.d
Packet Pg. 62
At
t
a
c
h
m
e
n
t
:
d
-
C
a
r
o
u
s
e
l
I
n
d
u
s
t
r
i
e
s
Q
u
o
t
e
(
1
1
3
3
:
9
-
1
-
1
S
y
s
t
e
m
U
p
g
r
a
d
e
)