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HomeMy WebLinkAbout07-02-2019 Item 03 - 2019-20 TBID and PCC programs Department Name: City Administration Cost Center: 1006 For Agenda of: Placement: Estimated Time: FROM: Greg Hermann, Deputy City Manager Prepared By: Molly Cano, Tourism Manager SUBJECT: 2019-20 COMMUNITY PROMOTIONS PROGRAM – TBID & PCC RECOMMENDATION As recommended by the Tourism Business Improvement District (TBID) Board and the Promotional Coordinating Committee (PCC): 1. Authorize the City Manager to enter into various contracts and program expenditures for the TBID not to exceed the 2019-20 program budget of $1,402,800 (excludes staffing costs) based on the recommendations by the TBID Board and the adopted TBID Fund revenue projections as part of the 2019-21 Financial Plan. a. This includes the contract funding for the second year of the final two-year extension of the contract with AMF (formerly BCA) and Matchfire (formerly Studio Good) for marketing services in the amount of $850,000 per fiscal year. 2. Authorize the City Manager to enter into contracts utilizing the TBID Fund un-appropriated fund balance from the 2018-19 fiscal year, following the completion of the City’s financial statements audit, for tourism marketing expenditures in 2019-20 based on the recommendations by the TBID Board. 3. Authorize the City Manager to use the TBID Fund Reserve of $100,000 for tourism marketing expenditures in 2019-20 in accordance with the TBID reserve policy. 4. Adopt the 2019-24 TBID Strategic Plan to guide the focus of the City’s tourism efforts as established by the TBID Board. 5. Authorize the City Manager to enter into various contracts and program expenditures for Community Promotions not to exceed the 2019-20 program budget of $367,000 (excludes staffing costs) based on the recommendations by the PCC. a. This includes the 2019-20 Grants-in-Aid (GIA) allocations in the amount of $100,000 and authorization to execute individual agreements with each grant recipient. REPORT-IN-BRIEF The City’s Community Promotions program is comprised of the TBID and the PCC. While these advisory bodies have separate program functions and budgets, together they both work to promote San Luis Obispo locally, regionally, nationally, and internationally. Packet Pg. 11 Item 3 After thorough review and consideration beginning in March 2019, the TBID Board has identified the following program priorities and budget allocations for the focus of the TBID marketing efforts in fiscal year 2019-20. 1. Strategic Partnerships: continuation of agreements with the San Luis Obispo Chamber of Commerce for Guest Services and Public Relations through contracted work efforts, renewal of the annual SLO Coast Wine Collective (formerly SLO Wine Country Association) partnership, third year of the current three-year partnership with Learfield/Mustang Sports Properties for Cal Poly Athletics, and the renewal of the two-year agreement with Cal Poly Office of Student Affairs. 2. Marketing Services: final year of the Marketing Services Contract with AMF & Matchfire including the second year of funding for the development and implementation of a website functionality update based on the acquisition of the URL VisitSLO.com; and second year of payment to the San Luis Obispo Chamber of Commerce for the acquisition of the URL VisitSLO.com. 3. General Event Promotions: including the sponsorship of community events with a focus to attract visitors to San Luis Obispo. 4. Membership in Industry Associations & Programs: including the Central Coast Tourism Council, the California Travel Association, and the California Hotel and Lodging Association. 5. Strategic Plan Implementation: funding allocated to development of the implementation plan for the 2019-24 TBID Strategic Plan. Since the development of the PCC Strategic Plan, the PCC has used this plan as a roadmap for the committee and its decisions. With this plan in mind, the PCC identified a portion of its program budget and time to develop a new initiative to support the community. In addition to that new project the following program priorities and budget allocations for the focus of the community promotions efforts in fiscal year 2019-20. 1. SLO Happenings Program: this second year of the new program approach will continue to evolve the SLO Happenings program into an expanded campaign in partnership with the TBID for ShareSLO with placing PCC focus on event content curation and strategy. 2. Chamber of Commerce Contract Services: continuation of agreements with the San Luis Obispo Chamber of Commerce for the two-year agreement for Visitor Center operations and for the shared public relations services in partnership with the TBID, renewal of the agreement for marketing and public relations support for the GIA recipients, and the production & distribution of the City tear-off maps. 3. Strategic Initiatives: funds available for the development of new projects to enhance the quality of life in San Luis Obispo through strategic and programmatic placemaking investments. The last major focus for the PCC, is the Grants-In-Aid (GIA) program. After the competitive review of the applications, the committee recommends awarding $100,000 collectively to 25 local non-profit organizations for the promotion of cultural, social and recreational events held in the City of San Luis Obispo that will benefit residents and visitors. Packet Pg. 12 Item 3 DISCUSSION Background With the 2019-21 Financial Plan, the City Council approved the program budget and defined the work program for the Community Promotions program and the TBID. Both programs are overseen and administered by advisory bodies to the City Council. The PCC makes recommendations regarding the use of Community Promotions funding and the TBID Board recommends the use of the TBID assessment. Both advisory bodies established recommendations for use of funding in 2019-20 with respective contract considerations. Tourism Business Improvement District The TBID began its program development and budget allocation process in March 2019, when the TBID’s Marketing and Management committees began discussing the goals, priorities, and direction for the 2019-20 TBID program. During this process, the TBID Board communicated the importance of continuing to align the budget direction, program priorities, and funding commitments with the fulfillment of the TBID’s new and revised five-year strategic clarity plan imperatives. During fiscal year 2018-19, the TBID Board performed a final year plan review and created a new five-year plan for 2019-24 with revised initiatives to further develop the tourism program. The complete TBID strategic clarity plan including the updated document is available for review as a Council Reading File (Attachment A – 2019-24 TBID Strategic Plan). The TBID strategic initiatives are to: 1. Elevate the SLO Brand & Experience. 2. Deliver Smart Growth. 3. Build Meaningful Partnerships. 4. Ensure Organizational Excellence. In the budget deliberation, the TBID Board, with the recommendation from the Management Committee, considered all activity and program commitments including strategic partnerships and contracts, marketing and advertising, events promotions, tradeshows, tourism organization and research, and support. Strategic Partnerships Strategic partnership proposals were received from the San Luis Obispo Chamber of Commerce, and SLO Coast Wine Collective (formerly SLO Wine Country Association). The full proposals can be reviewed in the Council Reading File (Attachment B – 2019-21 SLO Chamber TBID Proposal; Attachment C –2019-20 SLO Coast Wine TBID Proposal). An additional partnership presentation proposal was received by Cal Poly Office of Student Affairs. Packet Pg. 13 Item 3 Based on the content of the annual proposals and the recommendation from the Management Committee, the TBID Board recommends that Council authorize the City Manager to enter into separate contracts with the following organizations for the specified programs (Attachment D - TBID Minutes, June 12, 2019 DRAFT; Attachment E - 2019-20 TBID Contract Terms Outline): 1. SLO Chamber of Commerce: The Board recommends full funding of the proposal for Guest Services in the amount of $47,500, which includes the continuation of the phone & availability service and the special promotions support service. In addition, the committee recommended funding the Public Relations contract (shared with the PCC) in the TBID amount of $51,000 for the TBID portion and the continuation of the media monitoring service at the fee of $8,820 annually. 2. SLO Coast Wine Collective (formerly SLO Wine Country Association): The Board recommends funding the partnership proposal with SLO Wine at the amount of $20,000. The elements of partnership to be funded would be: Membership & Marketing Benefits at $11,400; PR/Media Hosting as presented but managed by staff and funded at $1,000; and targeted Trade and Media Marketing at $7,600. For the Trade and Media Marketing piece, these funds will be earmarked for this purpose but will not be contracted until the TBID Board has approved the program plan for the use of these funds. 3. Cal Poly Office of Student Affairs: The Board recommends funding the partnership between the City of SLO TBID and Cal Poly’s Office of Student Affairs in the amount of $20,000 for the promotional partnership with New Student & Transition Programs, Cal Poly Parent Program, and Cal Poly Alumni Association. Industry Associations & Programs The Board also considered membership and programs with the following industry associations within California: 1. Central Coast Tourism Council (CCTC): The Board recommends maintaining membership with the CCTC in the amount of $1,000, as well as expending commitments and involvement with enhanced programs facilitated by the CCTC including the co-op for UK travel trade representation ($3,000 co-op fee). 2. California Travel Association (CalTravel): The Board recommends membership with the CalTravel organization in the amount of $1,000. 3. California Hotel & Lodging Association (CHLA): The Board recommends maintaining membership with the partnership with CHLA to cover the base membership for all TBID member properties with this organization. The annual cost for this membership is $26,566 as calculated based on the number of lodging properties in the City. Marketing Services Contract Extension Fiscal year 2019-20 will allow for the second year of the final two-year extension agreement with AMF and Matchfire for marketing services. The contract amount includes all services and fees associated with TBID marketing cost. The marketing initiatives are identified in the two- year marketing plan, and the implementation of the second year of the plan was approved with minor modifications by the TBID Board during the May TBID Board meeting. Packet Pg. 14 Item 3 Based on the recommendation from the Management Committee, the TBID Board recommends that Council authorize the second year of the final two-year extension of the contract with AMF and Matchfire for marketing services in the amount of $850,000 for the 2019-20 fiscal year. (Attachment D - TBID Minutes, June 12, 2019; Attachment F – TBID Marketing Plan Extension) General Event Promotions In their programmatic approach and budget deliberation, the TBID continues to invest in destination events in San Luis Obispo. To be considered for event funding through the TBID, the event must meet the purpose of tourism promotion advantage to the City of San Luis Obispo. In 2018-19, the TBID has developed a new event promotion funding program called “SLO Happenings Event Promotion Funding” which includes an application matrix in which event applications will be scored to determine funding amounts. In 2019-20 the TBID has allocated $60,000 to sponsorship funding for events that meet the criteria of tourism promotion advantage to the City of San Luis Obispo resulting in overnight stays at TBID lodging businesses and achieve the corresponding application score. The remaining TBID program funds are allocated to program expenses including: involvement in various tradeshows and sales efforts in 2019-20, attendance at industry conferences, and additional partnerships, marketing and promotional initiatives. (Attachment G – TBID Line Item Budget Allocation). Any un-appropriated fund balance from 2018-19 will be used for marketing programs in 2019- 20. These expenditures will be reviewed and approved by the TBID Board. Promotional Coordinating Committee The purpose of the PCC is to enhance the quality of life for residents of San Luis Obispo and to enhance the quality of experience for visitors to San Luis Obispo. This mission was the guiding force behind the budget consideration for the PCC. During the June 12, 2019 meeting, the PCC finalized the 2019-20 budget allocations and the evolution of the new approach for the SLO Happenings program, continuation of Visitor Services, Public Relations efforts, strategic initiative investment for community placemaking and beautification, and GIA funding. (Attachment H – PCC Line Item Budget Allocations; Attachment I – PCC Minutes June 12, 2019 DRAFT) Strategic Planning Report In fiscal year 2016-17, the PCC embarked on a strategic planning process to clarify and define the program focus for the committee. The plan includes a practical vision for the community, defines the current reality for the committee, and provides overarching strategies to guide the committee work for the next three years. The focus of the process was to address how the (PCC) can be better positioned to improve and develop projects to support the community independently and in collaboration with the TBID and serve as an effective advisory body to the City Council. Three strategic directions were identified through the process: 1. Updating and maintaining current projects. 2. Creating and establishing new projects that are innovative and relevant to the community. 3. Improving internal operations and processes more efficiently. Packet Pg. 15 Item 3 This fiscal year, the PCC held a strategic planning session to review the status and effectiveness of the major PCC contracts with the SLO Chamber in an effort to serve as the best stewards of the public funds for promotional programs. The committee used these strategic conversations to develop the 2019-21 work programs, priorities and contract specifications. Chamber of Commerce Contract Services The PCC received a presentation from the Chamber of Commerce for the proposed on-going contract services. This included the contracted services for Visitor Center operations, the shared public relations services in partnership with the TBID, the marketing and public relations support of the GIA recipients, and the production of the City tear-off-maps. As a summary, the Chamber requested: 1. Visitor Services: a two-year contract representing $119,600 per year for the continuation of the Visitor Center operations. This requested increase in contract funding for the Visitor Center operations is due to increased costs in operation and the addition of services. 2. Public Relations: a two-year contract in the amount of $90,000 per year shared 60/40 between the TBID & PCC. The increase is due to the rising staff cost and the cost of doing business. 3. Tear Off City Maps: the annual production and printing of the tear-off maps at the same $9,000 fee for the pass-through production and printing costs. 4. GIA support contract: a one-year term at the contract cost of $30,000 for the promotional support of GIA recipient events. The full proposals can be reviewed in the Council Reading File. (Attachment J – 2019-21 SLO Chamber 2019-21 PCC Proposal) The PCC held a special meeting through the work of their strategic plan implementation to fully vet and discuss the contract proposals based on the effectiveness it provides for the City. During budget deliberations at the June 12, 2019 meeting, the Committee determined that it was of high priority to maintain contract services with the Chamber of Commerce and decided to fully fund and authorize all the proposals for the 2019-20 year. (Attachment I – PCC Minutes June 12, 2019 DRAFT; Attachment K – 2019-20 PCC Contract Terms Outline) SLO Happenings Program In 2018-19 the PCC made a strategic decision to sunset the SLO Happenings app and focus entirely on digital and social media efforts of the program. Matchfire, the agency of record for the TBID’s ShareSLO program, was contracted to establish an enhanced calendar of events solution on the City’s tourism website and the integration of SLO Happenings into the ShareSLO campaign. Packet Pg. 16 Item 3 As the program continues to evolve, the PCC will continue to move SLO Happenings into the new direction, one in which the PCC establishes an event curation strategy and supplements calendar content with this information. In order to do that, the PCC recommends an agreement with Matchfire in the amount of $15,000 for the strategy and content curation of the SLO Happenings event calendar. Matchfire is uniquely suited for this agreement as they are the agency of record of the TBID to manage the ShareSLO campaign and under that contract they are the only agency able to execute the work requested by the committee. The full proposal can be reviewed in the Council Reading File. (Attachment L – 2019-20 Matchfire Proposal) Grants-In-Aid In February of each year, the PCC advertises the annual GIA process for the promotion of cultural, social, and recreational events held in the City of San Luis Obispo that will benefit residents and visitors. Notices are placed on the City web site and in the New Times to advertise the availability of the grant funding application for local non-profit organizations. Additionally, previous grant recipients are notified via email regarding the grant availability. The PCC maintained its available budget for GIA awards at $100,000 and is recommending the full amount in funding based on the application review process. Grant Application and Evaluation and Process The grant cycle was opened on February 1, 2019 and applications were due on March 15, 2019. On February 6, 2019, the PCC held a mandatory meeting and event resource fair with all interested organizations to introduce the grant funding criteria used during the evaluation process and answers any questions from the applicants. At deadline for grant application submittal, the City received 27 applications with a funding requests amount of $205,115. A copy of the complete booklet of Grants-in-Aid applications is available for public review in the Council Reading File (Attachment M – GIA 2019-20 Application Binder). The PCC’s GIA subcommittee met to review the applications, compare the requests to the grant criteria, and allocate funding accordingly. On May 15, 2019, the PCC held a public hearing with all applicants to allow for presentation and discussion before the recommendation be forwarded to the City Council for consideration and approval. There were over 12 application representatives present at the meeting. The committee received 10 public comments from the grant applicants and ultimately approved the recommendation for the 2019-20 GIA funding allocations (Attachment N – PCC Special Meeting Minutes May 15, 2019 DRAFT; Attachment O - GIA 2019-20 Funding Recommendations). Packet Pg. 17 Item 3 Previous Advisory Body Action The following advisory body actions were taken to support these recommendations: • TBID approval of the line item budget and contract terms on June 12, 2019 and recommended to City Council for approval. (Attachment D - TBID Minutes, June 12, 2019 DRAFT) • PCC Approval of the 2019-20 GIA funding allocations and recommended to City Council for approval. (Attachment N – PCC Special Meeting Minutes May 15, 2019 DRAFT) • PCC approval of the line item budget and contract terms on June 12, 2019 and recommended to City Council for approval. (Attachment I – PCC Minutes June 12, 2019 DRAFT) Policy Context As referenced in the City’s Municipal Code, Section 12.42.030 (Authorized Use), TBID revenue is used for the promotion of tourism.1 Public Engagement The public engagement was adequately done in order to prepare these recommendations to City Council. All Advisory Body Meetings for the TBID and PCC were noticed in accordance with Brown Act standards. Additionally, the recommended outreach for noticing of the PCC’s GIA application for funding was completed. ENVIRONMENTAL REVIEW The California Environmental Quality Act (CEQA) does not apply to the recommended action in this report, because the action does not constitute a “project” under CEQA Guidelines sec. 15278. FISCAL IMPACT Budgeted: Yes (Pg. 119 and 276 of the 2019-21 Financial Plan) Budget Year: 2019-20 Funding Identified: Yes Fiscal Analysis: The 2019-20 projected TBID Revenue, based upon 20% of Transient Occupancy Tax, is $1,606,600. However, in the 2019-21 Financial Plan the TBID expense budget only accounts for $1,533,586, a difference of $72,740. Staff recommends that the Council fully appropriate the difference into the TBID expense budget for various contracts and program expenditures. It is the fiscal responsibility of the TBID to utilize the maximum amount of revenue each year to further the marketing reach for the district’s promotional efforts. In the event that TBID revenues do not reach projections, staff is recommending the Council authorize the City Manager to utilize funds in the TBID Fund Reserve to offset those revenues. 1 12.42.030 – Authorized Use: A. The general promotion of tourism within the district is to include costs as specified in the business plan to be adopted annually by the city council. Packet Pg. 18 Item 3 The total amount currently budgeted in the 2019-21 Financial Plan for the Community Promotions Program is $405,302 in 2019-20. Within the 2019-20 budget, the PCC recommends the total GIA event funding amount of $100,000 based on the application process and evaluation. There is sufficient funding for the contracts as recommended by the two advisory bodies. ALTERNATIVES 1. The Council could choose to fund the contracts at different levels or modify the scope of services. The advisory bodies and staff do not recommend adjustments, as the proposed contracts are the result of careful review, discussion, and negotiations between the parties. 2. The Council could direct the advisory bodies and staff to release Request for Proposals for all the services outlined. This is not recommended since the recommended contractors are well positioned to execute the established work scope in a cohesive and economical manner. 3. The Council could re-allocate funding provided through the GIA process. This is not recommended as the PCC reviewed the applications thoroughly and applied the funding per the set criteria and expected benefit to the City’s residents and visitors. Attachments: Attachment a - 2019-24 TBID Strategic Plan Attachment b - 2019-21 SLO Chamber TBID Proposal Attachment c - 2019-20 SLO Coast Wine TBID Proposal Attachment d - 6-12-2019 TBID Minutes DRAFT Attachment e- 2019-20 TBID Contract Terms Outline Attachment f - 2019-20 TBID Mkt Pln Ext Attachment g - TBID Line Item Budget Allocations Attachment h - PCC Line Item Budget Allocations Attachment i - 06-12-2019 PCC Minutes Draft Attachment j - 2019-21 SLO Chamber PCC Proposal Attachment k - 2019-20 PCC Contract Terms Outline Attachment l - 2019-20 PCC Matchfire Proposal Attachment n - 05-15-2019 PCC Special Meeting Minutes Attachment o - 2019-20 GIA Funding Allocation Attachment m - READING FILE 2019-20 GIA APPLICATIONS Packet Pg. 19 Item 3 DRAFT Minutes – Tourism Business Improvement District Board Meeting of 6/12//2019 Pg. 1 Minutes - DRAFT TOURISM BUSINESS IMPROVEMENT DISTRICT BOARD Wednesday, June 12, 2019 Special Meeting of the Tourism Business Improvement District Board CALL TO ORDER The regular meeting of the San Luis Obispo Tourism Business Improvement District Board was called to order on Wednesday, June 12, 2019 at 10:12 a.m. in City Hall, located at 990 Palm Street, San Luis Obispo, California, by Vice Chair Wilkins. ROLL CALL Present: Board Vice Chair Matthew Wilkins and Board Members Dean Hutton, LeBren Young- Harris, Pragna Patel-Mueller , Kristen Battaglia (10:23 a.m.) Absent: Board Chair Bruce Skidmore and Member Nipool Patel Staff: Tourism Manager Molly Cano and Tourism Coordinator Chantal Burns PUBLIC COMMENT ON ITEMS NOT ON THE AGENDA None. CONSENT ITEMS ACTION: MOTION BY COMMITTEE MEMBER WILKINS, SECONDED BY COMMITTEE MEMBER HUTTON, CARRIED 4-0-2, TO APPROVE THE CONSENT AGENDA ITEMS 1 THRU 6 C.1 Minutes of Special Meeting on Wednesday, May 8, 2019 C.2 Smith Travel Report C.3 Chamber Public Relations Report C.4 AMF + Matchfire Marketing Report C.5 Chamber Visitor Center Report C.6 TOT Report PUBLIC COMMENT None OATH OF OFFICE Kristen Battaglia was sworn in by City of San Luis Obispo Deputy City Clerk Kevin Christian. Packet Pg. 20 Item 3 DRAFT Minutes – Tourism Business Improvement District Board Meeting of 06/12/2019 Pg. 2 PRESENTATIONS 1. MARKETING AGENCY MONTHLY REPORT AMF Account Supervisor Brittany Hensley presented a review of May 2019 marketing activities, website and social media metrics, upcoming planned activities, and responded to Board questions. Public Comment None. --End of Public Comment-- No action was taken on this item. 2. CHAMBER MONTHLY REPORT Director of Communications and Business Education, Jacqui Clark-Charlesworth from the SLO Chamber of Commerce presented the May public relation highlights. Public Comment None. --End of Public Comment-- No action was taken on this item. Packet Pg. 21 Item 3 DRAFT Minutes – Tourism Business Improvement District Board Meeting of 06/12/2019 Pg. 3 BUSINESS ITEMS 1. CONTRACT WORK SCOPES & AGREEMENTS TERMS Tourism Manager Cano and Member Patel-Mueller presented the Management Committee’s recommendations for the contract work scopes and agreement terms with AMF/Matchfire, Cal Poly Office of Student Affairs and SLO Coast Wine Collective (previously SLO Wine). The San Luis Obispo’s Chamber of Commerce Public Relations and Guest Services recommendation was reviewed separately without Board Member Harris who was recused. Public Comments: None. ---End of Public Comments--- ACTION: MOTION BY BOARD MEMBER PATEL-MUELLER, SECOND BY BOARD MEMBER HARRIS, CARRIED (5-0-2), to approve the recommended proposals: AMF/Matchfire – funding of $850,000 towards the final contract year within the current two-year contract. Cal Poly Office of Student Affairs – funding of the $20,000 proposal as is towards a one-year contract with the opportunity to extend to a two-year term. SLO Coast Wine Collective (previously SLO Wine) – proposal as presented with $11,400 towards membership of all TBID properties and changes to earmarking $7,600 for potential programs and $1,000 held and spent on an as presented basis for media. ACTION: MOTION BY BOARD MEMBER HUTTON, SECOND BY BOARD MEMBER PATEL-MUELLER, CARRIED 4-0-2 (HARRIS RECUSED), for the San Luis Obispo Chamber of Commerce proposal with the recommended changes of a one-year term and ability to extend to year two if approved by TBID for the Public Relations component. 2. 2019-20 BUDGET ALLOCATIONS Management Committee’s recommended budget allocations for the 2019-20 TBID program budget were presented with staff reviewing each item. Public Comments: None. ---End of Public Comments--- ACTION: MOTION BY BOARD MEMBER HUTTON, SECOND BY BOARD MEMBER PATEL- MUELLER, CARRIED 4-0-2 (HARRIS RECUSE), to approve budget allocations as recommended and presented by the Management Committee. Packet Pg. 22 Item 3 DRAFT Minutes – Tourism Business Improvement District Board Meeting of 06/12/2019 Pg. 4 3. STRATEGIC PLAN APPROVAL Management Committee and staff presented the final draft of the 2019 – 24 TBID Strategic Plan with the correct edit of dates. Members reviewed and discussed the next steps to be taken with Corragio Group. Public Comments: None. ---End of Public Comments--- ACTION: MOTION BY BOARD MEMBER HARRIS, SECOND BY BOARD MEMBER HUTTON, CARRIED 5-0-2, to adopt the 2019-24 Strategic Plan. 4. SLO HAPPENINGS EVENT APPLICATION PROCESS APPROVAL Marketing Committee Members and Staff presented the new SLO Happenings Event Promotion Sponsorship applications including separate applications designated for lodging and marketing sponsorship opportunities. Public Comments: None. ---End of Public Comments--- ACTION: MOTION BY BOARD MEMBER HARRIS, SECOND BY BOARD MEMBER BATTAGLIA, CARRIED (5-0-2), to approve the SLO Happenings Event Promotion applications, timeline and program changes as presented. TBID LIAISON REPORTS AND COMMUNICATION 1. Hotelier Update – Member Harris reported a new general manager has started at the Courtyard Marriott. 2. Management Committee Update - May 30, 2019 minutes in packet for review. 3. Marketing Committee Update – May 29, 2019 minutes are in the packet for review. 4. PCC Update – April 8, 2019 minutes in packet for review. Member Wilkins and Tourism Manager Cano reviewed the upcoming banner project timeline. 5. SLO CAL Update - report given at this point. 6. Tourism Program Update – • The Conference Center status • 2019 Money for a Rainy Day statistics Packet Pg. 23 Item 3 DRAFT Minutes – Tourism Business Improvement District Board Meeting of 06/12/2019 Pg. 5 • IPW and other events were reported on by staff • Liaison duties to help connect TBID properties with available resources • Upcoming calendared meeting dates: • Marketing Committee – June 24, 2019 • Management Committee – Cancelled • Board Meeting – July 10, 2019 ADJOURNMENT The meeting was adjourned at 11:57 a.m. The next Tourism Business Improvement District Board meeting is scheduled for Wednesday, July 10, 2019 at 10:00 a.m., at City Hall, 990 Palm Street, San Luis Obispo, CA. APPROVED BY THE TOURISM BUSINESS IMPROVEMENT DISTRICT BOARD: XX/XX/XXXX Packet Pg. 24 Item 3 Proposed 2019-20 TBID Partnership & Contract Agreement Terms • AMF+ Matchfire o Approval of the funding for the final contract year within the final 2-year extension o Execution of the Marketing Plan approved at the May 2019 meeting o $850,000 for final contact year • Chamber of Commerce o Public Relations ▪ Management committee recommendation of 1-year term w ability to extend to yr. 2 if approved by TBID & PCC ▪ Year 1 - $85,000 total split 60/40 with PCC + $5000 split 60/40 with PCC toward consultant services for development of the Communications Plan ▪ Year 2- $90,000 total split 60/40 with PCC based on the approval of the TBID & PCC o Guest Services ▪ Management Committee recommendation to approve as presented with data additions for strategic plan tracking & research ▪ $47,500 - 1-year term • Cal Poly Office of Student Affairs o Parent Program/NSTP/Alumni ▪ Management Committee recommendation to approve as presented ▪ $20,000 funding for 1-year term w ability to extend to year 2 if approved by TBID • SLO Coast Wine Collective (SLO Wine) o Management Committee recommendation to fund membership and media hosting and to earmark promotional funding for specific program to be presented o $11,400 for membership benefits 1-year term o $1,000 for media hosting 1-year term o $7,600 to be earmarked and approved later Packet Pg. 25 Item 3 SLOTBID MARKETING PLAN Year 2 Extension 2019–2020 Packet Pg. 26 Item 3 Accomplishments Year One HIGHLIGHTS •Reframed strategy and messaging. •Refined digital and social plan. •Adapted approach to travel sites. •Designed and implemented creative campaign with "Be Here" messaging. Packet Pg. 27 Item 3 INSIGHTS •Continued development of "Be Here" campaign •Lead with a video approach •Reallocate media investment to maximize brand activations and fall promotions •Refine content strategy to engage target personas •Refine digital plan and GEO targeting areas based on success of 2018/2019 campaigns Key Takeaways Packet Pg. 28 Item 3 OPPORTUNITIES •Deeper integration of "Be Here" messaging across owned & paid channels •Increased inventory coming online •Deeper insight into target personas' digital behavior •Launch of VisitSLO.com •Fall brand activation •Integrate "voice" activation •Maximize partnerships Opportunities Packet Pg. 29 Item 3 THE SAN LUIS OBISPO VISITOR Travel as couples,median age 44.5, are college graduates, HHI of $150k+, travel without children, listen to the radio and read newspaper/magazines either digitally or in print. •Money & Brains (have it all –money & degrees) •Movers & Shakers (America's business class) •Young Digerati (tech-savvy, live in urban fringe) •Upper Crust (wealthy, 65+) Personas Packet Pg. 30 Item 3 Personas Packet Pg. 31 Item 3 Personas Packet Pg. 32 Item 3 OBJECTIVES •Align website creative and content to amplify the "Be Here" campaign •Enhance user experience DELIVERABLES •VisitSLO.com launch •Incorporate new site functionality and content display types •Refine user flows •Develop "Be Here" blogs and itineraries Web Packet Pg. 33 Item 3 OBJECTIVES •Amplify the "Be Here" campaign message •Activate past subscribers •Nurture Cal Poly email database DELIVERABLES •Launch re -engagement campaign •Segment users based on interests and behaviors •Update email template creative Email Packet Pg. 34 Item 3 OBJECTIVES •Maintain search rankings to ensure the website is an authority DELIVERABLES •Refine SEO strategy to support the new domain, VisitSLO.com •Research voice search and implement entry level changes to our SEO strategy •Develop content based on key search terms •Monitor search rankings SEO Packet Pg. 35 Item 3 OBJECTIVES •Amplify the "Be Here" campaign message •Continue to curate real-time, authentic San Luis Obispo experiences •Refine Pinterest strategy to utilize platform for inspirational vacation planning •Grow audience in target markets DELIVERABLES •Create "Be Here" themed social content •Activate an influencer campaign •Leverage Instagram video,Instagram live and Instagram stories Social Packet Pg. 36 Item 3 Paid Media Budget Allocations LAST YEAR UPCOMING YEAR Packet Pg. 37 Item 3 OBJECTIVES •Video focus (move away from Static ads) •Target Seattle/West Coast fly zone for Fall Activation •Geofence tradeshows •Realign Social spend on (IG and FB) Channels. •Digital radio campaigns DELIVERABLES/CREATIVE •Create a "generic" Visit SLO video •New "Be Here" Ads for Print •New "Be Here" Radio ads •New "Be Here"video ads for Social (IG & FB) Paid Media Packet Pg. 38 Item 3 OBJECTIVES •Late summer/fall -target Upper Crust persona with Seattle promotion •Focus to new inventory and level of service available •Winter –continue Rainy Day promotion DELIVERABLES/CREATIVE •Focused messaging to: Be Pampered, Present, Catered, Pleased, Nurtured, Guided,Encouraged, Soothed, Fulfilled, Rejuvenated & Reunited •Explore opportunities for properties to utilize co -op Promotions Packet Pg. 39 Item 3 OBJECTIVES •Streamline Selection Process •Leverage audiences of partners and events •Add a Fall event to the line -up DELIVERABLES •New structure with events taking on responsibilities of coordinating best marketing efforts for dollars they are awarded. •Make sure "Be Here" messaging is a part of the Partnership communication. Events & Partnerships Packet Pg. 40 Item 3 Timeline/ Calendar Packet Pg. 41 Item 3 QUESTIONS? Packet Pg. 42 Item 3 2019-20 Budget Allocation Recommended by the Tourism Business Improvement District (TBID) Board Campaign Elements/Contractors Budget Allocation Work scope Contracts Marketing Contract- AMF/Matchfire $ 850,000 General Marketing Services – Final Contract Year Public Relations -Chamber of Commerce $ 51,000 Comprehensive program for Public Relations and Media Relations in partnership with PCC Guest Services - Chamber of Commerce $ 47,500 Guest Services including Telephone Fulfillment & Availability Assistance; Promotional Support Media Monitoring Service Fee - Chamber of Commerce $ 8,820 Digital targeting, distribution and tracking service for media Communications Plan Development- Consultant Services $ 3,000 Earmarked budget for funding for the development of a Communications Plan in partnership with PCC Website Acquisition - Chamber of Commerce $ 47,500 Second year funding for the acquisition of URL Website Development - AMF/Matchfire $ 16,000 Second year of funding for the website development for acquisition terms Partnerships Learfield/Cal Poly Athletics $ 95,500 Partnership for 2019-20: Sponsorship & Room Costs SLO Coast Wine Partnership $ 20,000 Partnership for 2019-20: Sponsorship & Room Costs Cal Poly Student Affairs $ 20,000 Partnership for 2019-20: Sponsorship Events Promotion General Events Promotion $ 60,000 Earmarked budget for event sponsorship commitments Tradeshows Trade Shows & Travel Shows $ 43,000 Earmarked budget for tradeshow commitments including: IPW 2020 Tourism Conferences $ 8,000 Earmarked budget for Industry Conferences including Outlook Forum Tourism Organizations/Research Central Coast Tourism Council - Membership Fee & UK Co-Op $ 4,000 Membership & co-op fees Smith Travel Report $ 3,000 Daily & Monthly in-county data comparison reports CalTravel $ 1,000 Membership fee California Hotel & Lodging Association $ 26,566 Membership fee Strategic Plan Implementation $ 25,000 Earmarked budget for Industry Conferences including Outlook Forum Support/ Meetings Tourism Program Expenses $ 5,000 Expenses associated with program Packet Pg. 43 Item 3 * Does not include Staffing & Administration Overhead Fee The un-appropriated fund balance will not be known until the entire 2018-19 collection has occurred and the City’s audit has been substantially completed FAM Trip Hosting $ 5,000 Budget for hosting media and travel/trade guests Past Due CP Rooms $ 1,000 Funds for past due rooms Contingency $ 29,782 Un-allocated budget for opportunity projects Total Expenditure* $ 1,370,668 Packet Pg. 44 Item 3 2019-20 Budget Allocation Recommended by the Promotional Coordinating Committee (PCC) Campaign Elements/Contractors Budget Allocation Work scope Grants-in-Aid Program $ 100,000 Funding used for grant awards Grants-in-Aid Support - Chamber of Commerce $ 30,000 Comprehensive program for marketing and promotional support to grant recipients Community Placemaking & Beautification Projects $ 50,000 Earmarked budget for funding of the development and implementation of community placemaking projects SLO Happenings Program - Matchfire $ 15,000 Comprehensive program for content support for SLO Happenings program through ShareSLO General Contract Services $ 2,400 Un-allocated budget for opportunity projects Visitor Services - Chamber of Commerce $ 119,600 Operation of the Visitor Center Public Relations - Chamber of Commerce $ 34,000 Comprehensive program for Public Relations and Media Relations in partnership with TBID Communications Plan Development- Consultant Services $ 2,000 Earmarked budget for funding for the development of a Communications Plan in partnership with TBID City Tear Off Maps - Chamber of Commerce $ 9,000 Production and distribution of tear-off City Maps Support Cost $ 5,000 Expenses associated with program Total Expenditure* $ 367,000 * Does not include Tourism Manager Staffing costs Packet Pg. 45 Item 3 Packet Pg. 46 Item 3 DRAFT Minutes – Promotional Coordinating Committee Meeting of June 12, 2019 Page 1 Minutes - DRAFT PROMOTIONAL COORDINATING COMMITTEE Wednesday, June 12, 2019 Regular Meeting of the Promotional Coordinating Committee CALL TO ORDER A Regular Meeting of the San Luis Obispo Promotional Coordinating Committee was called to order on Wednesday, June 12, 2019 at 5:32 p.m. in the Council Hearing Room, located at 990 Palm Street, San Luis Obispo, California, by Chair Dixon. ROLL CALL Present: Committee Members Melissa Godsey, Ryan Heath, John Thomas, Matthew Wilkins, Vice Chair Dana Matteson and Chair Zoya Dixon Absent: Committee Member Daniel Levi Staff: Tourism Manager Molly Cano and Deputy City Clerk Kevin Christian PUBLIC COMMENT ON ITEMS NOT ON THE AGENDA None --End of Public Comment-- CONSENT ITEMS C.1 Minutes of the Meeting of Wednesday, May 8, 2019 C.2 2018-19 Community Promotions Budget Report C.3 Public Relations Report C.4 Grants-in-Aid Support Report C.5 Visitor Center Report C.6 SLO Happenings Activity Report C.7 TOT Report C.8 Minutes of the Special Meeting on May 15, 2019 C.9 Minutes of the Special Meeting on May 28, 2019 Packet Pg. 47 Item 3 DRAFT Minutes – Promotional Coordinating Committee Meeting of June 12, 2019 Page 2 Public Comment None --End of Public Comment-- ACTION: MOTION BY VICE CHAIR MATTESON, SECONDED BY COMMITTEE MEMBER THOMAS, CARRIED 6-0-1, to approve the consent agenda items 1 through 9. PRESENTATIONS 1. SLO Chamber of Commerce Monthly Report Jacqui Clark-Charlesworth, SLO Chamber Director of Communications and Business Education, reported on the past month activities for the Public Relations contract with the PCC. Reported highlights included coverage by Trivago magazine and micro-influencer Jacki Carr. Public Comment None --End of Public Comment-- No action was taken on this item. BUSINESS ITEMS 1. Community Placemaking: Banner Project Tourism Manager Cano presented the banner designs and discussed the locations and number of banners to be produced. The Committee discussed a possible re-design of the Railroad Square "Heritage" design and gave direction to staff on what design changes they would like made. Public Comment None --End of Public Comment-- ACTION: MOTION BY COMMITTEE MEMBER WILKINS, SECONDED BY VICE CHAIR MATTESON, CARRIED 6-0-1, to approve the various banners as presented and to authorize a redesign of the Railroad Square Banner, not to exceed $500.00. Packet Pg. 48 Item 3 DRAFT Minutes – Promotional Coordinating Committee Meeting of June 12, 2019 Page 3 2. 2018-19 Final Budget Review Tourism Manager Cano reviewed the overall budget, noting values of still available program funds and potential refunds. A detailed review of the costs for the Railroad Square component of the Banner Project was presented and possible options for funding were discussed. Public Comment None --End of Public Comment-- ACTION: MOTION BY VICE CHAIR MATTESON, SECONDED BY COMMITTEE MEMBER WILKINS, CARRIED 6-0-1, to allow Tourism Manager Cano to manage use of the remaining funds, prioritizing funding for the banner project and downtown “tear-off” maps. 3. 2019-20 SLO Happenings Program Proposal Tourism Manager Cano reviewed the program updates requested by the Committee, the strategy for creating a program given a limited budget and reviewed the program proposal and program timeline as submitted by Matchfire. Public Comment None --End of Public Comment-- ACTION: MOTION BY COMMITTEE MEMBER WILKINS, SECONDED BY COMMITTEE MEMBER HEATH, CARRIED 6-0-1, to approve the SLO Happenings Program Proposal as submitted. Packet Pg. 49 Item 3 DRAFT Minutes – Promotional Coordinating Committee Meeting of June 12, 2019 Page 4 4. SLO Chamber of Commerce Work Scopes & Agreement Terms Tourism Manager Cano presented a detailed review of the work programs that the Chamber of Commerce oversees for the PCC, along with the staff and consultant recommendations presented for each in the proposal. Public Comment None --End of Public Comment-- ACTION: MOTION BY COMMITTEE MEMBER GODSEY, SECONDED BY COMMITTEE MEMBER HEATH, CARRIED 6-0-1, to approve the Public Relations Work Scope and Agreement Terms contract as presented. ACTION: MOTION BY VICE CHAIR MATTESON, SECONDED BY COMMITTEE MEMBER GODSEY, CARRIED 6-0-1, to approve the Grants-in-Aid Work Scope and Agreement Terms contract as presented. ACTION: MOTION BY COMMITTEE MEMBER HEATH, SECONDED BY COMMITTEE MEMBER WILKINS, CARRIED 6-0-1, to approve the Visitor Services Work Scope and Agreement Terms contract as presented. 5. 2019-2020 Budget Allocations Tourism Manager Cano reviewed the 2019-20 Community Promotions budget and responded to Committee questions. Public Comment None --End of Public Comment— ACTION: MOTION BY COMMITTEE MEMBER THOMAS, SECONDED BY COMMITTEE MEMBER GODSEY, CARRIED 6-0-1, to approve the budget as presented. Packet Pg. 50 Item 3 DRAFT Minutes – Promotional Coordinating Committee Meeting of June 12, 2019 Page 5 PCC LIAISON REPORTS AND COMMUNICATION 1. Grants-in-Aid (GIA) Update Committee Member Thomas reported that the Greek Festival increased their attendance by almost 100%. 2. Tourism Business Improvement District (TBID) Board Report Committee Member Wilkins reported on the TBID Board meeting of June 12, 2019. 3. Tourism Program Update Tourism Manager Cano presented an update on the recent and upcoming Tourism Program activities, including: • Mid-State Fair display • Conference Center feasibility update • Cal Poly parent/supporter program • Upcoming events: Live Oak and Roll Out the Barrels • Trade Shows: IPW, City-Nation Placemaking • July 2, 2019 City Council meeting will consider PCC budget recommendations ADJOURNMENT The meeting was adjourned at 6:58 p.m. The next Regular Promotional Coordinating Committee meeting is scheduled for Wednesday, Julu 10, 2019 at 5:30 p.m., in the Council Hearing Room, 990 Palm Street, San Luis Obispo, California. APPROVED BY THE PROMOTIONAL COORDINATING COMMITTEE: XX/XX/2019 Packet Pg. 51 Item 3 Proposed 2019-20 PCC SLO Chamber Contract Agreement Terms o Public Relations o Staff & Consultant Recommendation: 1-year term w ability to extend to second year if approved by TBID & PCC. ▪ Year 1 - $85,000 total split with TBID (60/40) + $5,000 total split with TBID (60/40) toward consultant services for development of the Communications Plan • PCC Portion: $34,000 toward contract + $2000 toward plan consultant ▪ Year 2- $90,000 total split with TBID (60/40) based on the approval of the TBID & PCC • PCC Portion: $36,000 toward contract o GIA Promotional Support o Staff & Consultant Recommendation: maintain funding of the contract based on a defined execution plan for communicating with events and establishing a performance metric to evaluate the fulfilment. ▪ $30,000 toward contract o Visitor Services o Staff & Consultant Recommendation: Recommend funding as requested and addressing the opportunity areas within the scope of work. ▪ $ 119,600 toward contract ▪ Two-year term Packet Pg. 52 Item 3 Minutes – Promotional Coordinating Committee Meeting of May 15, 2019 Page 1 Minutes PROMOTIONAL COORDINATING COMMITTEE Wednesday, May 15, 2019 Special Meeting of the Promotional Coordinating Committee CALL TO ORDER A Special Meeting of the Promotional Coordinating Committee was called to order on Wednesday, May 15, 2019 at 5:32 p.m. in the Council Hearing Room, located at 990 Palm Street, San Luis Obispo, California, by Chair Zoya Dixon. ROLL CALL Present: Committee Members Ryan Heath, Matthew Wilkins, Melissa Godsey, John Thomas, and Chair Zoya Dixon. Absent: Committee Member Dana Matteson and Vice Chair Daniel Levi. Staff: Tourism Manager Molly Cano BUSINESS ITEMS 1. 2019-20 GRANTS-IN-AID – PRELIMINARY RECOMMENDATION The Grants-in-Aid Subcommittee presented the preliminary 2019-20 funding recommendations. Public Comments: Public comments were received from various grant representatives. ---End of Public Comments--- ACTION: MOTION BY COMMITTEE MEMBER HEATH SECOND BY COMMITTEE MEMBER THOMSAN CARRIED (4-0-1) to approve the 2019-20 grants-in- aid funding for SLO Classical Academy as presented. (Godsey recused) ACTION: MOTION BY COMMITTEE MEMBER GODSEY SECOND BY COMMITTEE MEMBER THOMAS CARRIED (5-0) to approve the remaining 2019-20 grants-in-aid funding recommendations as presented. Packet Pg. 53 Item 3 Minutes – Promotional Coordinating Committee Meeting of May 16, 2018 Page 2 ADJOURNMENT The meeting was adjourned at 6:17 p.m. The next regular meeting of the Promotional Coordinating Committee is scheduled for Wednesday, June 12, 2019 at 5:30 p.m., in the Council Hearing Room, 990 Palm Street, San Luis Obispo, California. APPROVED BY THE PROMOTIONAL COORDINATING COMMITTEE: 06/12/2019 Packet Pg. 54 Item 3 Applicat ion #Organization Event (s) 2019-20 Requested Amount 2019-20 Funding Recommendation PCC Comments & Notes 1 Associated Quilt Guilds of the Central Coast (AQGCC)Seven Sisters Quilt Show $ 10,000.00 $ 5,000.00 toward prioritized list 2 Cal Poly Corporation on behalf of Cal Poly Arts 2019-20 Broadway Series $ 12,000.00 $ 6,000.00 toward media plan a minimum of $1000 per show 3 Canzona Women's Ensemble Canzona Women's Ensemble Concerts $ 3,000.00 $ 1,000.00 toward media plan not the prioritized list 4 Central Coast Ag Network, dba City Farm SLO and (until 2019) as Central Coast Grown City Farm SLO Fall Harvest Festival $ 3,000.00 $ 1,000.00 toward media plan 5 Central Coast Autism Spectrum Center Zombie Invasion SLO $ 5,000.00 $ 2,500.00 toward media plan 6 Civic Ballet of San Luis Obispo The Civic Ballet of SLO Presents The Nutcracker unknown $ - funding not recommended : incomplete application & funding cant be used for orchestra expenses 7 Downtown SLO 24th Annual Concerts in the Plaza $ 11,894.00 $ 4,894.00 towards the prioritized list 8 Ecologistics, Inc./ R.A.C.E. Matters BELONGING $ 7,500.00 $ 7,500.00 funding as requested 9 Foundation for the Performing Arts Center Family Day at the PAC $ 5,500.00 $ 3,500.00 toward media plan 10 History Revisited 35th Annual Central Coast Renaissance Festival $ 8,400.00 $ 4,500.00 toward prioritized list 2019-20 GIA Applicants Packet Pg. 55 Item 3 11 Loving Farm Animal Sanctuary Central Coast VegFest $ 12,000.00 $ 5,000.00 toward media plan 12 Mission College Prep Love SLO $ 7,250.00 $ 7,250.00 funding as requested 13 Opera San Luis Obispo South Pacific: A City Wide Arts Collaboration $ 12,000.00 $ 3,000.00 toward the prioritized list; committee requested that org fill in historical numbers for the application in the future 14 Orchestra Novo 5th Annual POPS ON! Labor Day Weekend Concert $ 7,000.00 $ 2,500.00 toward prioritized list 15 San Luis Obispo Master Chorale Series of Concerts Accompanied by Lectures $ 7,500.00 $ 2,400.00 toward prioritized list 16 San Luis Obispo Railroad Museum Central Coast Railroad Festival $ 11,000.00 $ 5,000.00 toward out of market advertising 17 San Luis Obispo Repertory Theatre SLO Repertory Theatre 2019-2020 Season $ 7,500.00 $ 7,000.00 toward prioritized list 18 San Luis Obispo Vocal Arts Ensemble "The Feast of Lights" Choral Concert by the Award-Winning Vocal Arts $ 5,500.00 $ 2,500.00 toward prioritized list excluding direct mail postcards 19 SLO Blues Society SLO Blues Society Dance Concerts $ 2,778.00 $ 2,778.00 funding as requested 20 SLO Classical Academy An Evening with Chris Burkard $ 11,050.00 $ 3,500.00 toward the prioritized list; committee requested that org fill in historical numbers for the application in the future 21 Spokes Spokes Nonprofit Symposium $ 6,000.00 $ 1,600.00 for local non-profit targeted advertising including mailing, social & newspaper Packet Pg. 56 Item 3 22 St. Andrews Greek Orthodox Church San Luis Obispo Greek Festival $ 5,600.00 $ 4,600.00 towards prioritized list 23 The Central Coast Shakespeare Festival Shakespeare Under the Stars $ 9,740.00 $ 4,000.00 toward prioritized list specifically the out of county components 24 The Monday Clubhouse Conservancy The Monday Club - Women's Vote Centennial $ 6,579.00 $ 1,594.00 for exterior banner + advertising plan 25 United Way of San Luis Obispo Flavors of SLO $ 10,000.00 $ 5,000.00 Toward prioritized list specifically for local/regional focus, should not to be used for sunset AAA event calendar 26 Wilshire Hospice Dia de los Muertos $ 10,224.00 $ 6,384.00 towards prioritized list 27 Women's March San Luis Obispo (WMSLO) Fourth Annual Women's March in San Luis $ 7,100.00 $ - funding not recommended : ad plan focused on the development of a plan to address negative comments which was not in line with the perceived community benefit requirement of the grant $ 205,115.00 $ 100,000.00 Packet Pg. 57 Item 3 Page intentionally left blank. Packet Pg. 58 Item 3